2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints: power train
315 reports, newest first. Show all
Power train, Aug 15, 2018, crash
04-AUG-2018 PARKED CAR IN DRIVEWAY. 05-AUG-2018 NEIGHBOR ACROSS STREET CALLED AND INFORMED ME THAT CAR HAD ROLLED DOWN AND STRUCK TRUCK. INVESTIGATED AND FOUND 2013 FORD FUSION HAD STRUCK FORD RANGER. FUSION WAS STILL IN PARK AND REMAINED IN PARK EVEN WITH MOTOR RUNNING AND BRAKE PEDAL APPLIED. AFTER DISCOVERING A RECALL WAS INITIATED 16 JULY 2018 I INSPECTED CABLE CONNECTION AND IT WAS DISCONNECTED AS THE RECALL( CAMPAIGN #18V471000) DESCRIBED. I CALLED FORD C.S. AND WAS TOLD MY VIN # WAS NOT PART OF RECALL. GEORGIA STATE PATROL ACCIDENT REPORT DATED 5-AUG-2018 WAS FILED AND THE CASE # IS [XXX]. I REQUEST A CALL A.S.A.P @[XXX] OR E-MAIL @ [XXX] TO CLARIFY MORE DETAILS OF INCIDENT OR BE OF ANY FURTHER ASSISTANCE. SINCERELY; [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Aug 15, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE PARKED WITH THE ENGINE RUNNING, THE VEHICLE ROLLED AWAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CAUGHT UP WITH THE VEHICLE AND TURNED THE ENGINE OFF TO STOP IT FROM MOVING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO ESTABROOK FORD (3689 14TH ST, PASCAGOULA, MS 39567, (228) 762-2641) WHERE IT WAS DIAGNOSED THAT THE SHIFT CABLE FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE FAILURE MILEAGE WAS UNKNOWN. *TT CONSUMER STATED PUT CAR IN PARK AND IT KEPT ROLLING, HAD TO TURN ENGINE OFF TO STOP CAR THEN WOULD NOT TURN BACK ON, CAR WAS TOWED. UPDATED 10/17/18*JB
Power train, Aug 15, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT CALLED ON BEHALF OF THE DRIVER AND STATED THAT THE GEAR SHIFTER CABLE OF THE TRANSMISSION BEARING DETACHED WHILE SHIFTING GEARS. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO RAPIDS FORD LINCOLN, LLC (4330 8TH ST S #100, WISCONSIN RAPPIT, WI 54494), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. THE VIN WAS NOT AVAILABLE.
Power train, Engine, Aug 13, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. ALSO, THE VEHICLE OVERHEATED AND THE TRANSMISSION SHIFT CABLE DETACHED WHILE IT WAS IN PARK. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FOUR SEASONS FORD (601 DUNCAN HILL RD, HENDERSONVILLE, NC) ON VARIOUS OCCASIONS; HOWEVER, THE DEALER ONLY DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE CONTACT WAS INFORMED THAT HE WOULD BE CHARGED FOR ANY ADDITIONAL REPAIRS SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST SINCE THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS ALSO REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 185,000.
Power train, Aug 6, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY IN THE REVERSE POSITION, THE TRANSMISSION SHIFT CABLE MALFUNCTIONED. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO REGISTER ANY OF THE GEAR SHIFT POSITIONS UPON EACH SHIFT. CONSEQUENTLY, THE CONTACT EXITED THE VEHICLE, OPENED THE HOOD, AND FOUND THAT THE GEAR SHIFT CABLE HAD COMPLETELY DETACHED FROM THE TRANSMISSION. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Power train, Service brakes, Aug 3, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, IT INADVERTENTLY STARTED TO ROLL AWAY. THE CONTACT HAD TO FORCEFULLY DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO STOP THE VEHICLE. THE EMERGENCY BRAKE HAD TO BE ENGAGED IN ORDER TO STOP THE VEHICLE. THE CONTACT STATED THAT MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO FRANKLIN PARK LINCOLN, INC. (5272 MONROE ST, TOLEDO, OH 43623, (419) 882-7171) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS NOT AVAILABLE.
Power train, Jul 31, 2018
ON 07/30/18 I PULLED INTO A PARKING SPOT IN MY WORK PARKING LOT AND PUT MY CAR SHIFTER IN PARK. WHEN I LET MY FOOT OFF OF THE BRAKE THINKING MY CAR WAS IN PARK IT MOVED FORWARD ALMOST HITTING THE PARKED CAR IN FRONT OF ME! I LOOKED AT MY CAR DASH IT SAID THE CAR WASN'T IN PARK LIKE THE SHIFT WAS BUT MOVED INTO "S"! I HAD TO KEEP MY FOOT ON THE BRAKE BUT MY SHIFTER WAS STUCK IN PARK. I CALLED MY WORK SECURITY AND A FORD DEALERSHIP WHERE I WAS THEN TOLD TO PUT THE PARKING BRAKE ON AND TO TURN THE CAR OFF. BUT NOW MY CAR IS STUCK IN A DRIVE MODE AND THE SHIFTER IN PARK. FORD JUST RECALLED 2013 FORD FUSIONS FOR THIS VERY ISSUE WITH SHIFTER CABLE BUSHINGS BUT FORD CUSTOMER SERVICE IS SAYING THAT MY CAR VIN IS NOT INCLUDED IN THE RECALL SINCE IT WAS MANUFACTURED A FEW MONTHS BEFORE THE RECALL DATES! BUT WAS MANUFACTURED AT THE RECALL FACILITY AT HERMOSILLO. SO NOW I'M LEFT WITHOUT A CAR AND NO HELP FROM FORD! *TT
Power train, Jul 26, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED AN UNKNOWN NHTSA CAMPAIGN NUMBER FOR THE TRANSMISSION REGARDING A BUSHING THAT ATTACHED THE SHIFTER CABLE TO THE TRANSMISSION. ACCORDING TO THE NOTICE, THE BUSHING MAY DETACH FROM THE TRANSMISSION, ALLOWING IT TO BE IN A DIFFERENT GEAR THAN THE GEAR SHIFT POSITION SELECTED BY THE DRIVER. THE MANUFACTURER WAS NOT RESPONDING TO CALLS AND HAD A RECORDING WITH NO SOLUTION SINCE THE RECALL WAS RECENT AS OF 07/17/18. THE DEALER (ANDERSON FORD, 2207 N BELT HWY, ST JOSEPH, MO 64506, (816) 383-8000) WAS NOT AWARE OF ANY REIMBURSEMENT PLANS WHILE THE RECALL WAS INCOMPLETE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Jul 25, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. UPON STARTING THE VEHICLE, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE ENGINE TURNED OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION CABLE FRACTURED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 159,000.
Power train, Jul 25, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE PARKED, THE VEHICLE ROLLED AWAY. THE CONTACT STATED THAT THE EMERGENCY BRAKE HAD TO BE ENGAGED TO STOP THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 90,000.
Power train, Jul 19, 2018
MY CAR WAS ON PARK AND THE CAR KEPT GOING REVERSE. I PRESSED ON THE BRAKES AND PUT THE EMERGENCY BREAKS ON. NOW MY CAR IS STRANDED IN A STREET. I CALLED A COUPLE FORD DEALERSHIPS AND EITHER THEY HAD A 6 MONTH WAITLIST OR DON'T HAVE THE PARTS TO FIX THE CAR. NOW I'M STUCK PAYING OUT OF POCKET TO FIX IT BECAUSE I NEED MY CAR FOR WORK AND I CAN'T WAIT MONTHS TO FIX THE CAR OR BRING IT TO ANOTHER STATE TO GET IT POSSIBLE LOOKED AT. THEN I WOULD BE STRANDED IN ANOTHER STATE WITH NO CAR. THANKS FORD.
Power train, Jul 19, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (FOX FORD LINCOLN, 2501 N ELSTON AVE, CHICAGO, IL) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION BUSHING AND SHIFT CABLE WERE FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 103,000.
Power train, Jul 9, 2018
WHILE DRIVING MY FUSION I SUDDENLY NOTICED A LOUD SOUND AND THEN MY TRANSMISSION STARTED SHIFTING VERY ROUGHLY. I WAS OUT OF TOWN AND EVERY STOPLIGHT IT TOOK AN EXTENDED PERIOD OF TIME FOR THE CAR TO SHIFT WHEN TRYING TO TAKE OFF. AFTER ABOUT 30 MINUTES I PULLED INTO A DEALERSHIP TO SEE IF IT WAS SAFE FOR ME TO CONTINUE HOME. I WAS ADVISED THAT IT WAS NOT AND THAT I WOULD NEED A WHOLE NEW TRANSMISSION.
Power train, Jun 3, 2018
I WAS DRIVING CAR INTO A PARKING STALL. STOPPED, PUT CAR IN P, TURNED OFF ENGINE AND RELEASE THE FOOT BRAKE...AND THE CAR STARTED ROLLING FORWARD. APPLYING THE FOOT BRAKE STOPPED THE ROLLING, HOWEVER, WHEN I TRIED TO START THE CAR TO BACK IT UP, THE ERROR MESSAGE READ (SOMETHING LIKE) "TRANSMISSION NOT IN PARK, CANNOT START CAR". THE SHIFTER WAS CLEARLY IN PARK, SO I JIGGLED IT WITHOUT ANY SUCCESS. THE CAR WOULD NOT START OR COME OUT OF P (ON THE SHIFTER). WHEN THE EMERGENCY ROADSIDE ASSISTANCE FROM GEICO GOT TO THE CAR, IT WAS DETERMINED THAT THE TRANSMISSION LINKAGE HAD FAILED. THEY WERE ABLE TO ZIP TIE THE CONNECTION, SO I COULD TAKE IT TO A REPAIR SHOP (WHERE IT IS RIGHT NOW). IT APPEARS THAT THIS LINKAGE PIECE IS DEFINITELY A "WEAK LINK" IN A CRITICAL SYSTEM. NO ACCIDENT, BUT VERY MUCH A SERIOUS PROBLEM. THE CAR HAS ABOUT 41,000 MILES ON IT.
Power train, Vehicle speed control, Engine, May 29, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH WITH THE AIR CONDITIONER ACTIVATED, THE VEHICLE STALLED WITHOUT WARNING. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, IT BECAME DIFFICULT TO DEPRESS. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE AND THE VEHICLE FAILED TO RESTART. ALSO, WHEN THE AIR CONDITIONER WAS TURNED OFF, THE VEHICLE RESTARTED AND WAS ABLE TO OPERATE NORMALLY. THE FAILURE RECURRED TWICE WHEN THE AIR CONDITIONER WAS IN USE. THE VEHICLE WAS TAKEN TO PHIL LONG FORD OF DENVER (7887 W TUFTS AVE, DENVER, CO 80123, (855) 981-0291) WHERE IT WAS DIAGNOSED THAT A TRANSMISSION FLUSH WAS NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.
Power train, May 14, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. AFTER STOPPING THE VEHICLE AND SWITCHING THE GEAR SHIFTER INTO THE PARK POSITION, THE VEHICLE SUDDENLY ROLLED BACKWARDS. THE EMERGENCY BRAKE WAS APPLIED TO STOP THE VEHICLE FROM ROLLING. DURING THE INCIDENT, THE SHIFTER WAS IN THE PARK POSITION; HOWEVER, THE INDICATOR DISPLAYED THAT THE TRANSMISSION WAS IN REVERSE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (TAMIAMI FORD, 1471 AIRPORT PULLING RD. NORTH, NAPLES, FL) WHERE IT WAS DIAGNOSED THAT THE SHIFT CABLE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Power train, May 7, 2018
MY FORD FUSION IS A 2013 WHICH MEANS ITS ONLY 5 YEARS OLD AND THE GEAR SHIFT BUSHING POPPED OFF, WHEN I WENT TO PUT MY CAR IN PARK THE TRANSMISSION WAS AUTOMATICALLY SWITCHED TO DRIVE. I LUCKILY NOTICED MY CAR WASN'T IN PARK BEFORE I WAS ABOUT TO STEP OUT THE CAR OR I COULD HAVE BEEN RAN OVER! SINCE MY EXTENDED WARRANTY NOR MY CAR INSURANCE WON'T COVER THE COST BECAUSE ITS CONSIDERED WEAR AND TEAR I'M STUCK WITHOUT A VEHICLE TILL I FIND $600 TO FIX THE MECHANICAL PROBLEM.
Power train, Engine, Apr 26, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 50 MPH, A GRINDING NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE AND THE ENGINE COOLANT WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED UNTIL THE ENGINE COOLED DOWN. THE CONTACT CONTINUED TO DRIVE THE VEHICLE, BUT DUE TO OVERHEATING, THE CONTACT HAD IT TOWED TO WALDORF FORD (2440 CRAIN HWY, WALDORF, MD 20601, (301) 843-2400) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Power train, Air bags, Electronic stability control (ESC), Apr 24, 2018
AT RANDOM WHILE CAR IS ON AT ANY TIME AND ANY SPEED (PARKED AND JUST TURNED ON, AT A RED LIGHT, DRIVING ON FREEWAY OR CITY DRIVING, TURNING OR DRIVING STRAIGHT.) REAR PARKING AID IS DISABLED WITH LIGHT TURNED ON, AIRBAG LIGHTS TURN ON, SERVICE ADVANCE TRAC LIGHT TURNS ON, THE POWER STEERING GOES OUT ALL THE SAME TIME. THEN RANDOMLY TURNS OFF AND DRIVES NORMAL AGAIN AT ANYTIME ( SHORTLY AFTER THE PROBLEM OCCURS, SOMETIMES IT STAYS ON AN ENTIRE DRIVE 1HR+ EVEN IF PARKED AND TURNED CAR COMPLETELY OFF AND ON AGAIN) THIS HAS BEEN BROUGHT INTO THE DEAL MULTIPLE TIMES WITH IT OCCURRING AGAIN SHORTLY AFTER BEING "FIXED"
Power train, Apr 16, 2018
LOUD GRINDING NOISE COMING FROM FORD HF35 CVT TRANSMISSION THAT HAD CATASTROPHIC FAILURE ON THE HIGHWAY GOING 65MPH
Power train, Seat belts, Other or unspecified, Apr 14, 2018
FROM THE DAY I FIRST DROVE MY CAR OFF THE LOT IT WAS A 2013 FORD FUSION S IT'S GRAY. I STARTED THE ENGINE AND THEN SAT IN THE DRIVER'S SEAT BEFORE I PUT IT IN DRIVE I HEAR A LOUD THUMPING NOISE GENERATING FROM THE BACK END OF MY CAR. AND IT'S STILL DOING IT 4 MONTHS LATER NON-STOP AND I CANNOT FIGURE OUT WHAT'S GOING ON ALSO THERE IS A RUSTED HOLE IN MY MUFFLER. ALSO OFTEN TIMES WHEN I AM DRIVING WHEN ACCELERATING THE TRANSMISSION HAS A HUGE LAG IN IT AND SOMETIMES IT STICKS WITHOUT SHIFTING TO THE PROPER GEAR TO ACCELERATE, SOMETIMES I HAVE TO ACTUALLY MANUALLY SHIFT THE GEARS. AND IT GETS VERY ROUGH WHEN IT SLIPS AND SLIDES AND MAKES A BIG DROP WHICH ALSO SHAKES THE ENTIRE VEHICLE AND IT ALSO IMPAIRS THE DRIVING PERFORMANCE. AND ANOTHER THING IS THE SEAT BELT, THE REAR MIDDLE SEAT OF MY VEHICLE WHEN INSTALLING A CHILD SAFETY SEAT THE MIDDLE SEAT BELT GOT ALL JAMMED UP AND WOULD NOT WORK AT ALL. I HAD TO REPLACE IT WITH AN AFTERMARKET SEAT BELT BECAUSE FORD DIDN'T WANT TO FIX IT FOR FREE AND WANTED TO CHARGE ME UPWARDS OF $400 JUST FOR THE SEAT BELT THAT WASN'T MY FAULT THAT I GOT DAMAGED I JUST INSTALLED THE CHILD SEAT LIKE THE LOCAL POLICE SHOWED ME TO AND THEN ONCE I GOT IT OUT THE SEAT BELT IT'S NOT WORKING. THEY SAY IT'S NOT A PART OF THE RECALL WHICH I ALREADY HAVE 4 RECALLS ON MY VEHICLE THAT IS NOT YET FIXED.
Power train, Electrical system, Apr 5, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD, BUT IT FAILED TO RESTART. THE VEHICLE WAS TOWED TO VILLA FORD (2550 N TUSTIN ST, ORANGE, CA 92865, (714) 637-8222) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Power train, Mar 23, 2018
TL* THE CONTACT'S DAUGHTER OWNS A 2013 FORD FUSION. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT AN UNKNOWN SPEED, SHE HEARD A GRINDING NOISE THROUGHOUT THE VEHICLE BUT COULD NOT PINPOINT THE LOCATION. THE VEHICLE WAS TAKEN TO GARY CROSSLEY FORD (8050 N CHURCH RD, KANSAS CITY, MO 64158, (816) 781-4844) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. WHILE THE CONTACT'S DAUGHTER WAS DRIVING BACK HOME, THE VEHICLE STALLED AND LOST POWER. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED GARY CROSSLEY FORD AND WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Power train, Mar 6, 2018
DRIVING THE VEHICLE ON LOCAL STREET. EXHIBITED LOUD NOISE AND STARTED TO VIBRATE. EVENTUALLY COMING TO AN ABRUPT STOP. LUCKILY TRAFFIC AS LIGHT AND THE CAR BEHIND MANAGED TO STOP SAFELY AND AVOID A COLLISION. MANAGED TO TURN THE CAR OFF THEN BACK ON AND IT WAS OPERATIONAL, EXHIBITING KIND OF GRINDING NOISE. FORD DEALER SAYS THE TRANSMISSION FAILED AND NEEDS TO BE REPLACED. CAR IS FULLY SERVICED, NO WARNING LIGHTS EVEN WHEN THE PROBLEM OCCURRED - THERE WAS NOTHING INDICATING AN ISSUE WITH THE CAR ON THE DASHBOARD. THE CAR HAS A BIT LESS THAN 105K MILES, WARRANTY EXPIRED AT 100K IN DECEMBER 2017. FORD HAS A FEW TSBS DESCRIBING CVT TRANSMISSIN ISSUES: 14B07 AND 17-039. I WAS NEVER CONTACTED REGARDING ANY OF THE ISSUES IN THESE BULLETINS AND TRANSMISSION WAS NOT SERVICED. NOW IT COMPLETELY FAILED OUT OF THE BLUE IN THE MIDDLE OF THE STREET, BARELY AVOIDING ACCIDENT.
Power train, Mar 6, 2018
VERY HARD UPSHIFT INTO 3RD GEAR. HAD VEHICLE AT MY LOCAL FORD DEALER THE DAY AFTER I BOUGHT IT IN NOVEMBER 2017 AND HAD SOME INTERNAL TRANSMISSION REPAIRS DONE UNDER ILLINOIS USED VEHICLE POWERTRAIN WARRANTY. GOT THE VEHICLE BACK 25 DAYS LATER AND THE HARD SHIFTING DID NOT CHANGE, NOT EVEN A LITTLE. TOOK VEHICLE BACK THE FOLLOWING DAY AND THEY SAID THE HARD SHIFTING IS NOW NORMAL TO THAT VEHICLE. THE SHIFTING HAS GOTTEN SO BAD THE FRONT TIRES CHIRP WHEN GOING INTO GEAR. I NOW HAVE DRIVEN THE CAR ALMOST 3,000 MILES AND THE ADAPTIVE LEARN HAS NOT SOFTENED THE SHIFTING EVEN THOUGH FORD SAYS IT CAN TAKE UP TO 1,000 MILES. MULTIPLE COMPLAINTS ABOUT THIS TRANSMISSION (6F35) ON THE INTERNET.