2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints: power train
315 reports, newest first. Show all
Power train, Engine, Feb 28, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE DUE TO OVERHEATING AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PHIL LONG FORD OF MOTOR CITY (1212 MOTOR CITY DR, COLORADO SPRINGS, CO), BUT THE FAILURE COULD NOT BE REPLICATED. BARBEE FREEWAY FORD (4471 E EVANS AVE, DENVER, CO) WAS ALSO CONTACTED, BUT THE FAILURE COULD NOT BE REPLICATED. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE VEHICLE WAS FINALLY TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND ENGINE WOULD HAVE TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Power train, Feb 14, 2018
THERE IS CURRENTLY A CONSUMER SATISFACTION PROGRAM (13N03) IN WHICH FORD HAS EXTENDED THE WARRANTY ON THE ELECTRONIC THROTTLE BODY ON CERTAIN VEHICLES. I HAVE BEEN EXPERIENCING ISSUES WITH MY ELECTRONIC THROTTLE BODY AND DISCOVERED THAT MY VEHICLE IS NOT COVERED UNDER THE SATISFACTION PROGRAM. I WAS TOLD BY THE MANAGER AT MY LOCAL FORD MECHANIC DEALERSHIP THAT THE ETB WERE ALL MADE WITH THE SAME PARTS AND HE DID NOT UNDERSTAND WHY MY VEHICLE IS NOT INCLUDED UNDER THE SATISFACTION PROGRAM/EXTENDED WARRANT. THERE HAVE BEEN MULTIPLE OCCASIONS WHEN I AM PULLING OUT ONTO A CITY STREET AFTER HAVING JUST STARTED MY VEHICLE LEAVING A PARKING LOT AND MY CAR HAS STALLED/DIED RESULTING IN NEAR FATAL ACCIDENTS SINCE MY VEHICLE WAS IMOBILE. THE OTHER DAY I WAS ALMOST T-BONED AND THANKFULLY THE ONCOMING VEHICLE WAS ABLE TO MANEUVER AROUND MY STALLED VEHICLE. I HAVE CONTACTED FORD TO FILE A COMPLAINT AND THEY HAVE STATED THERE IS NOTHING THEY CAN DO FOR ME.
Steering, Power train, Vehicle speed control, Jan 25, 2018
MY 2013 FORD FUSION TITANIUMTRANSMISSION WENT OUT AT 80K. I WAS INFORMED BY THE DEALER THAT, "UPON TEARDOWN FOUND TRANSMISSION CASE CRACKED AND METAL IN TRANSMISSION." HERE IS THE LETTER DESCRIBING THE SITUATION THAT I SENT TO THE FORD DEALER AFTER MANY CALLS WITH FORD MANUFACTURE: I WOULD REALLY APPRECIATE YOUR ASSISTANCE IN DEALING WITH MY TRANSMISSION REPAIR, STEERING TEMPORARY LOCKING, AND CHECK ENGINE LIGHT ISSUES WITH MY 2013 FORD FUSION. ON DECEMBER 24, 2017, I STARTED MY CAR AFTER TAKING MY OLDEST SON TO GET HIS HAIRCUT, WHEN MY FORD FUSION STARTED TO JERK, LOSE POWER, AND STEERING LOCKED WHEN WE ATTEMPTED TO DRIVE AWAY FROM THE PARKING LOT. I WAS REALLY DISAPPOINTED THAT MY CAR, AT SUCH A YOUNG AGE, STARTED TO ACT UP, BUT SOMEWHAT GRATEFUL IT HAPPENED PRIOR TO LEAVING TOWN ON DECEMBER 26TH. MY CAR HAS BEEN AT THE DEALERSHIP SINCE DECEMBER 26TH, AND I WAS FINALLY INFORMED OF THE HEFTY COST OF THE REPAIRS THIS WEEK (25 DAYS LATER), FOR A NEW TRANSMISSION. AS YOU MAY UNDERSTAND, THIS IS VERY DISCOURAGING BECAUSE I ONLY NEED NINE MORE PAYMENTS TO PAY OFF THE CAR AND DON'T UNDERSTAND WHY THE TRANSMISSION SUDDENLY GIVES OUT AND THE STEERING TEMPORARILY LOCKS BEFORE PAYING OFF THE CAR. I'M PERPLEXED BY THE DENIAL FROM THE FORD MANUFACTURE COMPANY TO ASSIST IN THIS MATTER SINCE THIS IS A TRANSMISSION PRODUCT ISSUE. PLEASE EXPLAIN, BECAUSE I HAVE SEVERAL CONCERNS: IS THIS THE TYPICAL SHELF LIFE OF A 2013 FORD FUSION TRANSMISSION? IF NOT, THEN IT WOULD APPEAR TO BE A MANUFACTURE DEFECT. IF SO, THEN THE TRANSMISSION AND PRODUCT OF THIS MAKE AND MODEL IS NOT OF GOOD QUALITY. IS THE DAMAGE FROM A CRACKED TRANSMISSION OR THE GEARS ARE DEFAULTING TO 5TH GEAR OR BOTH? WE WOULD REALLY APPRECIATE YOU LOOKING INTO THIS MATTER AND ASSIST WITH PAYING THE COSTS OF THE TRANSMISSION MALFUNCTION. WHAT OTHER SOLUTIONS OR RECOMMENDATIONS DO YOU HAVE AVAILABLE?
Suspension, Power train, Dec 19, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE MADE A GRINDING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION AND BOTH FRONT AXLE AND BEARINGS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD (8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, PHONE: (816) 505-1818) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE CUSTOMER SATISFACTION PROGRAM FOR THE TRANSMISSION HAD EXPIRED AND THE VEHICLE COULD NOT BE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Power train, Electrical system, Other or unspecified, Dec 13, 2017
DRIVING AT 45 MPH AND CAR SHUT DOWN DRIVING ON CITY STREET. SAFETY WARNING POPPED UP THAT SAID 'STOP SAFELY NOW'. CAR COASTED TO SIDE OF THE ROAD AND HAD TO BE TOWED TO DEALERSHIP.
Power train, Nov 20, 2017
CAR WAS MAKING A ROUGHING SOUND WHILE DRIVING WHEN IN P OR N NO SOUND TOOK I TOOK IT TO DEALER THEY COULD NOT FIND A PROBLEM 3000 MILE LATER THEY SAID IT THE TRANSMISSION IT WOULD COST US $11,000 TO REPAIR NEED TO KNOW IF THIS IS HAPPENING TO ANY OTHER OWNERS
Power train, Nov 14, 2017
TRANSMISSION HAS HAD PROBLEMS SINCE 16,000 MILES WHEN I FIRST BOUGHT THE CAR. HAD IT IN MANY TIMES FOR ISSUES WITH THE TRANSMISSION NOT SHIFTING PROPERLY AT HIGH WAY SPEEDS. WOULD SLOW DOWN AND MOVE OVER TO PASSING LANE AND SPEED UP AND IT WOULD JERK. PARK TO DRIVE AND PARK TO REVERSE WOULD ALSO HAVE THE SAME ISSUES. 3 DEALERS LATER THEY FINALLY FOUND SOLENOIDS AND ANOTHER PART WAS BAD (ABOUT 90,000 MILES) FOR SOMEONE TO FINALLY FIND THE PROBLEM. HAD IT BACK IN 3 MONTHS LATER TO HAVE THE SAME PARTS REPLACED AGAIN AS THEY WENT OUT. JUST TOOK IT IN NOV. 2017 A YEAR LATER AND AM BEING TOLD THE TRANSMISSION IS BETTER OFF BEING REPLACED. I COMPLAINED EVERY 5,000 MILES AT OIL CHANGES TO THE DEALER ABOUT THE PROBLEM THAT SHOULD HAVE BEEN CAUGHT UNDER WARRANTY. I'M NOW STUCK WITHOUT BEING ABLE TO DRIVE MY CAR DUE TO $3,000 ESTIMATE FOR WHAT IS WRONG THAT THEY KNOW OF BEFORE OPENING THE TRANSMISSION UP WHICH COULD RESULT IN MORE $$ OR PAY $5,000 FOR A REMANUFACTURED ONE.
Power train, Electrical system, Engine, Nov 9, 2017
ON WAY TO WORK I ON THE MORNING OF 10-12-17 GOING ABOUT 75MPH ON INTERSTATE AND ALL THE SUDDEN THERE WAS A DING AND FLASH OF RED (CHECK ENGINE LIGHT) ON THE DASHBOARD STATING ENGINE OVERHEATING AND ENGINE SHUT DOWN AND CAR BASICALLY WENT INTO NEUTRAL. I LOST ALL POWER, RADIO, LIGHTS ETC. WITH THE MOMENTUM I HAD BUILT UP GOING 75 I WAS ABLE TO MAKE IT ACROSS THE 4 LANES TO THE SHOULDER. AN OHIO STATE TROOPER STOPPED TO ASSIST AND WAS DUMB FOUNDED WHEN HE SAY THERE WAS NO POWER, THE CAR WOULD NOT TURN ON. I CALLED THE DEALERSHIP SPOKE WITH JAY AND ADVISED THAT CAR WAS BEING TOWED IN. SERVICE DEPARTMENT AT FORD IS STATING THAT IT'S A SAFETY FEATURE TO STOP FIRE FROM HAPPENING, BUT HONESTLY HOW SAFE IS TO HAVE THE ENGINE AND ALL ELECTRICAL POWER COMPLETELY SHUT DOWN ON INTERSTATE. IT WAS A MATTER OF SECONDS BETWEEN DING, LIGHT AND LOSS OF POWER. CAR WAS TOWED IN USING MY AAA MEMBERSHIP ON A FLATBED TO LIBERTY FORD IN BRUNSWICK, OHIO. I WAS ADVISED LATER THAT DAY THAT IT WAS THE WATER PUMP AND HAD NOTHING TO DO WITH THE SENSOR THAT WAS RECALLED. I HAD TO USE PTO FOR WORK ON THURSDAY AND CAR WAS READY FOR PICK UP ON 10-13-17 AROUND LUNCH TIME. ON 10-13-17 I HAD TO LEAVE WORK EARLY TO GET TO DEALERSHIP BEFORE THEY CLOSED AT 6PM OTHERWISE I WOULD BE CHARGED $50.00 FOR THE LOANER IF RETURNED ON SATURDAY MORNING. I PICKED UP MY CAR AND IT COST ME @$107.00 FOR THE DEDUCTIBLE SINCE THEY ARE STATING IT HAD NOTHING TO DO WITH THE RECALL AND THAT IT WAS THE WATER PUMP. ON THE AFTERNOON OF 10-14-17 (@ 12:30-12:45PM) DRIVING IN MEDINA AREA ON WAY TO EVENT WITH NIECE IN THE CAR THE CHECK ENGINE LIGHT CAME ON AGAIN. SEE ATTACHED FOR FULL COMPLAINT AND DOCS
Steering, Power train, Oct 25, 2017
CAR STARTED ROLLING FORWARD AFTER ENGINE WAS STARTED IN PARKING LOT, EVEN THOUGH GEAR SHIFT WAS IN "PARK", EMERGENCY BRAKE WAS ENGAGED, AND FOOT BRAKE WAS BEING PRESSED. STEERING WAS UNRESPONSIVE. AFTER ENGINE WAS STOPPED AND RESTARTED (WITHOUT HAVING TO PRESS THE FOOT BRAKE AS ONE USUALLY DOES), CAR SEEMED TO OPERATE NORMALLY. DEALER SUBSEQUENTLY REPLACED POWER STEERING ASSEMBLY, BUT COULD NOT DUPLICATE FORWARD ROLLING EVENT..
Power train, Oct 1, 2017
2013 FORD FUSION. STARTED HARD SHIFTING APPROX. 3 WEEKS AGO. YOU CAN BE DRIVING AT HIGH RATE OF SPEED (55 TO 75) MPH AND THE TRANSMISSION WILL HARD SHIFT AND LOOSE ACCELERATION. PRESSING ON THE GAS DOES NOT ACCELERATE THE VEHICLE. THE VEHICLE WILL GRADUALLY SLOW DOWN. THE RPM'S WILL REV UP. EVEN PUTTING THE VEHICLE IN MANUAL SHIFT MODE DID NOT SHIFT. SEVERAL TIMES HAD TO PULL TO THE SIDE OF THE ROAD ON THE HIGHWAY AND LET IT SET FOR A FEW MINUTES. OF COURSE THE VEHICLE DID THE SAME THING ABOUT 5 MILES DOWN THE ROAD. CALLED THE DEALERSHIP AND WAS ADVISED THEY ARE HAVING THESE KIND OF ISSUES WITH THIS VEHICLE AND IT SOUNDS LIKE THE SHIFTING MODULE. STATED ITS UNDER WARRANTY FOR 60 THOUSAND MILES. MY VEHICLE IS JUST A LITTLE OVER 58 THOUSAND MILES. CANT BELIEVE FORD IS HAVING THIS ISSUE. VERY DANGEROUS ON THE HIGHWAY. VEHICLE GOES TO DEALERSHIP 10-2-2017
Steering, Power train, Aug 3, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT A LOW SPEED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND A "POWER STEERING ASSIST FAULT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC PLUGGED THE VEHICLE TO A MACHINE, BUT THE DIAGNOSIS WAS UNKNOWN. THE CONTACT CALLED WINNER FORD (856-428-4000 LOCATED AT 250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ 08034) WHERE THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL, BUT THERE WAS A FEE FOR DIAGNOSING THE VEHICLE. THE CONTACT THEN CALLED ACE FORD (856-845-6600 LOCATED AT 487 MANTUA PIKE, WOODBURY, NJ 08096) WHERE THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL FOR THE FAILURE; HOWEVER THERE WAS A RECALL ON THE SEAT BELTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT A RECALL FOR THE POWER STEERING WAS COMPLETED IN 2015 AND THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. ..UPDATED 10/25/17 *BF *JS
Power train, Jul 19, 2017
WHILE TRAVELING THOUGH THE MOUNTAINS OF WEST VIRGINIA SUDDENLY THE TEMPERATURE BEGAN TO STEADILY INCREASE TO WHERE THE GAUGE WAS HALFWAY BETWEEN NORMAL AND HOT. I SLOWED THE VEHICLE FROM THE SPEED LIMIT TO ABOUT 55MPH WHICH BROUGHT THE TEMPERATURE BACK TO NORMAL. AS WE CONTINUED ON THE TRIP THE TEMPERATURE WOULD SPIKE AND GO BACK TO NORMAL WITH DECREASED SPEED. AFTER THE INITIAL SPIKE WAS NOTICED I PLUGGED A DATA LOGGER INTO THE CAR TO RECORD ENGINE TEMPERATURE AND MONITOR MORE CLOSELY. THE TEMPERATURE SEEMS TO BE VERY ERRATIC AND SEVERAL TIMES REACHED A TEMPERATURE OF 233 DEGREES BEFORE I DECREASED SPEED AGAIN. THIS SEEMS TO BE VERY HOT FOR AN ENGINE TO BE GETTING AND IS GREATLY CONCERNING CONSIDERING THE MOST RECENT RECALL ON OVERHEATING AND POTENTIAL FIRE. I AM CONFIDENT THAT THE VEHICLE WOULD HAVE OVERHEATED AND BROKEN DOWN IF I HAD NOT TAKEN ACTION AS IT DID A YEAR PRIOR WHEN IT WAS SUPPOSEDLY FIXED.
Power train, Jul 12, 2017
TRANSMISSION SHIFTS ROUGH FROM 1ST>2ND GEAR AND VERY HARSH FROM 2ND>3RD GEAR. ALSO AT TIMES, WHEN PRESSING THE GAS TO ACCELERATE QUICKLY, THE TRANSMISSION WILL NOT SHIFT OR DO ANYTHING, IT JUST SITS THERE AND THINKS FOR A FEW SECONDS AND THEN SLAMS INTO GEAR. THIS IS ALL HAPPENING WHEN IN MOTION. IT IS ALSO JERKY AT TIMES WHEN TAKING OFF FROM A STOP. WHEN SHIFTING FROM PARK TO REVERSE THE VEHICLE SLAMS INTO GEAR CAUSING A HARSH JOLT AFTER THE VEHICLE HAS SAT GREATER THAN 4 HOURS. I HAVE BEEN TO A LOCAL FORD DEALERSHIP ON FOUR OCCASIONS. THE TECHNICIANS CLAIM THIS IS NORMAL FOR THE 2013 FUSION.
Power train, Jun 14, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO PLACE THE VEHICLE IN PARK, THE VEHICLE WENT INTO REVERSE. THE CONTACT HAD TO TURN THE VEHICLE OFF AND DISCOVERED THAT THE GEAR WAS ACTUALLY STUCK IN REVERSE AND THE VEHICLE WOULD NOT RESTART. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,788.
Power train, May 30, 2017
TRANSMISSION SHIFTS ROUGH FROM 1ST>2ND GEAR AND VERY HARSH FROM 2ND>3RD GEAR. ALSO AT TIMES, WHEN PRESSING THE GAS TO ACCELERATE QUICKLY, THE TRANSMISSION WILL NOT SHIFT OR DO ANYTHING, IT JUST SITS THERE AND THINKS FOR A FEW SECONDS AND THEN SLAMS INTO GEAR. THIS IS ALL HAPPENING WHEN IN MOTION. IT IS ALSO JERKY AT TIMES WHEN TAKING OFF FROM A STOP.
Power train, May 19, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING 60 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE MADE A SCRAPING NOISE. THE NOISE INTENSIFIED EVERY TIME THE CONTACT DEPRESSED THE ACCELERATOR PEDAL. THE VEHICLE STALLED AND THE "MOVE TO SAFETY" INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Power train, Engine, May 15, 2017
WILL NOT SHIFT OUT OF PARK. GEAR SHIFTER WILL MOVE, GEAR SHIFTER SEEMS TO OPERATE. HOWEVER, CAR DOES NOT RECOGNIZE THAT GEAR SHIFTER HAS BEEN MOVED. DOES NOT ATTEMPT TO ENGAGE OTHER GEARS AT ALL, SIMPLY WILL NOT RECOGNIZE ANYTHING OUTSIDE OF PARK. WHEN PROBLEM INITIALLY HAPPENED, BEGAN TO TRY TO GO IN REVERSE (WAS IN PARK) FOR A MOMENT BEFORE DEFAULTING TO PARK. VEHICLE WAS STATIONARY, IN DRIVEWAY.
Power train, Structure, Engine, May 3, 2017
THE TEST DRIVE ON MY FORD WENT SMOOTHLY. HOWEVER, LATER THAT MONTH MY VEHICLE BEGAN SHIFTING HARD. IT REVS AND THE ENGINE PULLS. I HAVE TO BARELY ACCELERATE TO GET IT TO SHIFT EVEN THEN IT SHIFTS EXTREMELY HARD. I INFORMED THE LOCAL FORD DEALERSHIP OF THE ISSUE AND I WAS TOLD THAT ALL OF THE 1.6 ECOBOOST MODELS LIKE MINES SHIFT HARD. THAT IS RIDICULOUS. THIS ISSUE WAS NEVER FIXED. I ALSO EXPERIENCED ANOTHER ISSUE: MY GAS TANK DOOR DID NOT OPERATE CORRECTLY. IT FELT LIKE A SPRING CAME OUT BECAUSE THE DOOR WOULD BLOW OPEN WHILE I AM DRIVING.
Power train, Electrical system, Engine, May 1, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT HEARD AN ABNORMAL NOISE WHILE DRIVING THE VEHICLE. THE DEALER REPLACED THE BATTERY, BUT IT FAILED TO CORRECT THE NOISE. WHILE MAKING A TURN, THERE WAS A SUDDEN LOSS OF POWER AND A WARNING INDICATOR RANDOMLY ILLUMINATED FOR RUN POWER AND THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT HAD TO RESTART THE VEHICLE A FEW TIMES DUE TO THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN SERVICE CAMPAIGN NUMBER: 14N02 TO ADDRESS THE PCM REPROGRAMMING. THE VEHICLE WAS TOWED TO A DEALER AND WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Power train, Mar 31, 2017
THE CAR STALLS. IT CAN BE RESTARTED AND DRIVEN AGAIN FOR AN INDETERMINATE AMOUNT OF TIME BUT THEN STALLS AGAIN. THIS STARTED ABOUT 6 MONTHS AGO AND HAS BECOME MORE FREQUENT OVER THE LAST MONTH. MOST OF THE TIME IT HAPPENS WHEN DRIVING AT LOW SPEED SUCH AS THROUGH A PARKING LOT OR ON SIDE STREETS. A SEARCH OF THE WEB SHOWS SEVERAL RESULTS OF THE SAME ISSUE
Power train, Mar 22, 2017
PLACED MY VEHICLE IN REVERSE, COMING OUT OF A PARKING LOT, I TRIED TO PLACE MY CAR IN DRIVE AND THE GEAR SHIFTER WAS STUCK.I CALLED THE TOW TRUCK, BECAUSE I COULDN'T MOVE MY CAR. THE DEALERSHIP SERVICE DEPARTMENT TOLD ME IT WAS A BROKEN TRANSMISSION CABLE THAT NEEDED TO BE REPLACED. MY VEHICLE HAS 56200 MILES AND DOES NOT FALL INTO THE POWERTRAIN FACTORY WARRANTY.
Power train, Electrical system, Exterior lighting, Feb 22, 2017
NOVEMBER 2016 WHILE I WAS COMING FROM THE GROCERY STORE MY CAR SUDDENLY STALLED AND COMPLETELY STOPPED. I IMMEDIATELY STARTED THE CAR BACK UP AND DROVE FOR A GOOD 2 MINUTES AND IT DID THE SAME THING, BUT THIS TIME I WAS IN THE STREET. AFTER LETTING MY VEHICLE SIT FOR 15 MINUTES IT DID EVENTUALLY START BACK UP AND DROVE SMOOTHLY. BUT THAT WASN'T THE LAST TIME MY CAR WOULD JUST SUDDENLY STOP. IN DECEMBER I TOOK MY CAR TO THE DEALERSHIP FOR AN OIL CHANGE AND TOLD THEM WHAT HAD HAPPEN TO MY CAR. THE CHECK MY FLUIDS AND TOLD ME NOTHING WAS WRONG (WHICH WAS A LIE). EVERYDAY SINCE NOVEMBER IF I DRIVE MY CAR TOO MUCH, IT SHUTS OFF. IF I AM ON THE FREEWAY IN TRAFFIC, MY CAR WILL JUST TURN OFF. NOW FEBRUARY, I RECEIVED AN ERROR MESSAGE (ENGINE COOLANT OVER TEMPERATURE) AND MY CAR WILL NOT MOVE AT ALL. CALL FORD MOTOR AND WAS TOLD MY CAR WASN'T INCLUDED IN THE RECALL IN REGARDS TO THE ENGINE, CONTACT THE DEALERSHIP AND I HAVE TO PAY FOR IT TO BE TOWED TO THEM , BECAUSE THE PART MIGHT NOT BE INCLUDED IN MY WARRANTY. MY CAR HAS 76,000. I DO MY OIL CHANGES AND MAINTENANCE ON TIME, AND ALWAYS GO TO THE DEALERSHIP. MY CAR LIGHTS IN THE INSIDE TURNS ON WHILE I'M DRIVING WITHOUT ME EVEN PUSHING THEM (CREEPY). MY SEAT BELT DOESN'T REALLY RESTRAIN ME AND MY SEAT DOESN'T REALLY MOVE BACK AND FORWARDS LIKE IT SHOULD.
Power train, Engine, Feb 7, 2017
MY CHECK ENGINE LIGHT CAME ON WHILE I WAS ON MY WAY HOME FROM WORK. WHILE SITTING IDLE AT A STOPLIGHT, THE CAR WARNED THE ENGINE WAS OVERHEATING SO I PULLED OVER AND SHUT IT OFF FOR 20 MINUTES. THE NEXT MORNING WHEN I WENT OUT TO MY CAR, I NOTICED A LARGE AMOUNT OF CLEAR FLUID HAD LEAKED OUT. ON MY WAY TO THE DEALERSHIP, THE CHECK ENGINE LIGHT WENT OFF AND (ACCORDING TO THE DEALERSHIP) STAYED OFF UNTIL I PICKED THE CAR BACK UP AND STARTED DRIVING HOME. AFTER RUNNING DIAGNOSTICS AT THE DEALERSHIP, IT TURNS OUT THAT THE ENGINE BYPASS SOLENOID VALVE SHORTED OUT DUE TO A FAULTY COOLANT TEE ON THE HEATER CORE INLET. AFTER DOING SOME RESEARCH, IT SEEMS THAT THIS WAS A RECALL ON 2013 FORD FUSION SE 1.6L CARS. I CONTACTED MY LOCAL FORD DEALERSHIP AND WAS TOLD THAT MY SPECIFIC 2013 FORD FUSION SE 1.6L WAS NOT PART OF THIS RECALL (ALTHOUGH IT WAS INCLUDED IN THREE OTHER RECALLS FROM FORD). AFTER A SIMPLE SEARCH, I DISCOVERED THAT THIS SEEMS TO BE A WIDESPREAD ISSUE WITH THIS CAR-REGARDLESS OF THE RECALL. APPARENTLY OTHER 2013 FORD FUSION OWNERS NOT INCLUDED IN THE RECALL ARE EXPERIENCING THE EXACT SAME ENGINE COOLANT PROBLEM. IT ALSO SEEMS THE ORIGINAL RECALL HAD TO BE REOPENED TO INCLUDE ADDITIONAL VEHICLES. PERHAPS IT NEEDS TO BE REOPENED AGAIN.
Steering, Power train, Jan 13, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 30 MPH, THE "HILL ASSIST TRACTION", "TIRE PRESSURE SENSOR FAULT", AND "SERVICE POWER STEERING NOW" INDICATORS ILLUMINATED. THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Power train, Jan 4, 2017
THE ELECTRONIC THROTTLE CONTROL CAUSES THE CAR IDLE TO DROP AND THE ACCELERATOR TO BECOME UNRESPONSIVE. THIS CAUSES THE CAR TO STALL. THIS HAS HAPPENED TO ME MULTIPLE TIMES IN HEAVY TRAFFIC. THIS HAS BEEN GOING ON FOR A COUPLE MONTHS AND IS BECOMING MORE FREQUENT.