2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints: steering
418 reports, newest first. Show all
Steering, Jul 18, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS TAKEN TO AUTO ZONE TO SEE ABOUT THE RECALL NOTIFICATION. A SALESPERSON STATED THAT THERE WAS NO POWER STEERING ABILITY DUE TO A STEERING GEAR MOTOR BOLT FAILURE, AND SUGGESTED THAT THE VEHICLE BE TAKEN TO A DEALER. THE DEALER WAS NOT CONTACTED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY AND NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.
Steering, Jun 6, 2017
WHILE DRIVING ON THE HIGHWAY (THE MIDDLE LANE ON 690 IN SYRACUSE AT 4:30 PM), A NOTIFICATION CAME UP ON MY DASHBOARD SAYING "STEERING ASSIST FAULT, SERVICE REQUIRED." I THEN LOST ALL POWER STEERING WHILE I WAS IN THE MIDDLE OF THE HIGHWAY DURING RUSH HOUR. AAA CAME AND IT WAS BROUGHT TO A LOCAL CAR CARE CENTER WHERE MY FAMILY ALWAYS GOES TO GET OUR VEHICLES FIXED. THEY DROVE MY CAR AND SAID IT WAS DRIVING FINE AND THAT NO CODES WERE SHOWING UP. ONCE I DROVE IT HOME FROM THE MECHANIC, THE SAME NOTIFICATION POPPED UP ON THE DASHBOARD AGAIN AS I WAS PULLING INTO MY DRIVEWAY (STEERING ASSIST FAULT, SERVICE REQUIRED). I THEN BROUGHT IT TO THE DEALERSHIP WHERE I BOUGHT THE CAR (I HAD TO DRIVE IT WITH NO POWER STEERING). THEY STATED THAT I NEEDED A COMPLETELY NEW STEERING GEAR. WHILE DOING SOME RESEARCH BEFORE MY VEHICLE WAS REPAIRED, I FOUND SEVERAL ARTICLES STATING THAT THE STEERING GEAR NEEDED TO REPLACED ON OTHER 2013 FORD FUSIONS (I BELIEVE MY CAR WAS MANUFACTURED IN THE SAME PLACE AS THE OTHER FORD'S THAT HAD THEIR STEERING GEARS RECALLED BASED ON THE VIN NUMBER OF MY CAR). THE DEALERSHIP AND FORD CORPORATE STATED THAT THERE WAS NOTHING THEY COULD DO ABOUT IT (PERTAINING TO REIMBURSEMENT) BECAUSE MY CAR'S VIN NUMBER WAS NOT ON THE RECALL LIST FOR THAT PARTICULAR ITEM (THE STEERING GEAR). I ENDED UP PAYING JUST UNDER $1,800.00 .
Steering, Jun 2, 2017
POWER STEERING ASSIST FAULT MESSAGE APPEARED AND I COULD NOT TURN MY STEERING WHEEL. I HAD JUST STARTED THE CAR IN MY GARAGE AND AS I TRIED TO BACK OUT OF THE GARAGE I COULD NOT TURN THE STEERING WHEEL AT ALL SO I PULLED BACK IN THE GARAGE AND CALLED BY DAD. WHEN HE ARRIVED ABOUT 20 MINUTES LATER HE STARTED IT AND IT WORKED JUST FINE. IT LOOKS LIKE A PROBLEM WITH THE EPAS AND I AM WONDERING WHY THE 2013 FUSIONS WERE NOT INCLUDED IN THE RECALL. IF THIS HAD HAPPENED WHILE I WAS DRIVING I CAN'T IMAGINE WHAT WOULD HAVE HAPPENED.
Steering, May 25, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH AND ATTEMPTING TO SWITCH LANES, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE BOECKMAN FORD DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER OPENED CASE NUMBER: CAS12394818FAZ7W0 AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Steering, May 24, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH, THE POWER STEERING FAULT INDICATOR ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO BERT WOLFE FORD 1900 PATRICK ST PLAZA, CHARLESTON, WV 25387 WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT TURNPIKE FORD, INC. 7891 MACCORKLE AVE, CHARLESTON, WV 25315. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST BECAUSE THEY DID NOT DETERMINE WHICH VEHICLES WERE RECALLED. THE APPROXIMATE FAILURE MILEAGE WAS 58,167.
Steering, May 11, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 20-30 MPH, THE POWER ASSIST WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Steering, May 2, 2017
WE ARE EXPERIENCING A LOSS OF POWER STEERING AT TIMES. THE OTHER DAY IN A TURN THE POWER STEERING LOST POWER, AND WAS VERY HARD TO COME OUT OF A TURN, WHEN NOT BEING READY FOR THIS TO HAPPEN. WAS A VERY DANGEROUS SITUATION. I HAVE CALLED TWO DIFFERENT FORD DEALERS AND THEY BOYH SAY THAT THERE ARE NO POWER STEERING. ISSUES. I KNOW THAT IS NOT TRUE. MY CAR MAY NOT BE WITHIN THE AFFECTED VIN # GROUP, BUT THIS IS A DANGEROUS ISSUE. ESPECIALLY WITH A KID DRIVING THE CAR.
Steering, Mar 27, 2017
GOT A WARNING TRAVELING ON HIGHWAY AT 65 MPH - STEERING ASSIST FAULT, GET SERVICE SOON. CLEARED THE MESSAGE AND WAS ABLE TO CONTINUE 10 MILES TO MY DESTINATION. PARKED CAR, LOOKED UNDER HOOD FOR POWER STEERING FLUID RESERVOIR, IT IS NOT THERE. LEFT CAR AND CAME BACK AN HOUR LATER TO LEAVE. GOT MESSAGE, STEERING ASSIST MALFUNCTION. STOP CAR SAFELY. STEERING WHEEL EXTREMELY HARD TO TURN. COULD NOT DRIVE CAR, HAD IT TOWED TO FORD DEALER 16 MILES AWAY. FORD DEALER REPLACED THE STEERING GEAR AND IS WAITING ON SOFTWARE UPDATE TO BE RELEASED BY FORD ON 3/29/2017
Steering, Mar 24, 2017
ELECTRIC EPAS POWER STEERING FAILED WHILE DRIVING.
Steering, Feb 24, 2017
EVER SINCE I PURCHASED MY CAR (USED) IT HAS MAKE A LOUD POPPING NOISE WHEN I TURN THE STEERING WHEEL ALL THE WAY TO THE LEFT. I HAVE TAKEN IT TO MANY AUTO SERVICE SHOPS (INCLUDING AUTHORIZED FORD SHOPS) AND NO ONE COULD EVER FIND THE ISSUE (SOUNDED LIKE IT WAS COMING FROM THE TIRE). THE OTHER DAY WHEN I GOT IN MY CAR TO GO TO WORK, THE ABS AND POWER STEERING WARNINGS WERE BOTH BLINKING ON MY DASH. I TRIED TO TURN MY WHEEL TO SEE IF THE POWER STEERING WAS OUT AND IT WAS NOT WORKING. I TURNED MY VEHICLE OFF AND BACK ON AND IT SEEMED TO RESET BOTH THE ABS AND POWER STEERING MODULES. I WAS ABLE TO DRIVE MY CAR TO WORK AND THEN TO THE DEALERSHIP TO GET IT CHECKED OUT. THE STEERING GEAR IS FAILING, MY VEHICLE IS ONLY 2 YEARS OLD AND HAS LESS THAN 80K MILES. THIS IS A RECALL FOR 2013 FORD FUSIONS BUT MY VIN # IS NOT INCLUDED. I HAVE DONE RESEARCH AND HAVE READ OTHER'S STORIES AND THIS CAN HAPPEN WHILE I AM DRIVING, I GOT LUCKY THIS TIME AND IT SHOWED UP FIRST THING WHEN I TURNED MY VEHICLE ON.
Steering, Feb 21, 2017
WHILE DRIVING THE CAR ON A LOCAL ROAD THE STEERING ABRUPTLY STOPPED WORKING, ALMOST CAUSING AN ACCIDENT. THE CAR BECAME VERY DIFFICULT TO CONTROL AND THE ABS, TRACTION CONTROL, TRACTION CONTROL OFF AND AIRBAG WARNING LIGHTS ILLUMINATED. AN EPAS WARNING APPEARED ON THE SERVICE MONITOR SCREEN. WHEN I PULLED OVER AND TURN THE CAR OFF AND ON AGAIN EVERYTHING OPERATED NORMALLY. WHEN I MADE A LEFT TURN INTO A GAS STATION THE SAME PROBLEM OCCURRED ALMOST CAUSING ME TO DRIVE INTO A CAR EXITING THE GAS STATION BECAUSE IT WAS SO DIFFICULT TO TURN THE VEHICLE. THE SAME WARNING LIGHTS CAME ON. IT APPEARS TO BE A DEFECTIVE PART IN THE ELECTRONIC POWER STEERING. I DON'T KNOW IF THIS IS THE SAME PART INVOLVED IN THE PREVIOUS GENERATION OF FUSIONS WITH THE EPAS THAT WAS RECALLED. PLEASE INVESTIGATE, THIS IS DANGEROUS PROBLEM AND THERE ARE A LOT OF 2013+ FUSIONS ON THE ROAD WITH THIS SAME EPAS SYSTEM AS MINE.
Steering, Feb 16, 2017
2013 FORD FUSION WITH 60,000 MILES - WHILE DRIVING ON THE HIGHWAY AT 65 MPH A POWER STEERING WARNING LIGHT CAME ON THAT READ "STEERING LOSS / STOP SAFELY". SUDDENLY THE POWER STEERING WENT COMPLETELY DEAD AND IT WAS NEARLY IMPOSSIBLE TO MOVE THE VEHICLE OR RECOVER THE CAR'S STEERING AT ALL. LUCKILY, I WAS ABLE TO SLOW THE ENGINE DOWN AND MOVE JUST ENOUGH TO THE SIDE OF THE ROAD WHERE I COULD GLIDE TO A STOP. MY FAMILY AND I COULD HAVE BEEN KILLED OR COULD HAVE HURT OR KILLED OTHERS WITH THIS FAILURE. RESEARCH HAS SHOWN THAT THOUSANDS OF OTHERS HAVE HAD SIMILAR ISSUES, AND THAT THERE IS A LAW SUIT AGAINST FORD IN CALIFORNIA SEEKING CLASS ACTION STATUS. MY CALLS TO FORD WERE ESSENTIALLY IGNORED AND I WAS PUSHED BACK ON THE DEALERSHIP, WHO HAD NO POWER TO AUTHORIZE ANY REIMBURSEMENT FOR THE $2000 EXPENSE. IT IS UNFORTUNATE THAT IT WILL TAKE A MAJOR COLLISION WHERE SOMEONE IS SERIOUSLY INJURED OR EVEN KILLED FOR THIS TO BE FIXED. HOPEFULLY THE NHSA AND THE LAWSUIT WILL RECTIFY THIS WITH THESE VEHICLES.
Steering, Feb 2, 2017
POWER STEERING ASSIST FAULT LIGHT CAME ON AND REMAINED ON UNTIL I PRESSED "OK" BUTTON. STEERING 'SEIZED UP', MAKING IT IMPOSSIBLE TO STEER, OR TURN THE CAR.THE LIGHT HAD INTERMITTENTLY BLINKED ON, THEN OFF, 2 PREVIOUS TIMES IN THE PAST 4-6 WEEKS, BUT NOT STAYING ON LONG ENOUGH TO READ THE WARNING IN ENTIRETY. THIS TIME THE WARNING STAYED ON UNTIL I MANUALLY TURNED IT OFF. UPON RESEARCHING, I FOUND THE RECALL (#15V250000) FOR HUNDREDS OF THOUSANDS OF 2013 FORD FUSIONS. I ALSO FOUND, TOO NUMEROUS TO COUNT, COMPLAINTS ALL OVER THE INTERNET OF EXACT SAME SCENARIO, AND THESE VEHICLES NOT BEING UNDER THE RECALL EITHER. I CALLED FORD MOTOR COMPANY CUSTOMER SERVICE AND GOT SOMEONE IN A FOREIGN LAND, THAT CONTINUED TO REPEAT, YOUR VEHICLE IS NOT AMONG THOSE IN THE RECALL, YOU MUST TAKE YOUR CAR TO A FORD DEALER FOR INSPECTION OF THIS PROBLEM. NO MATTER WHAT CONCERN OR QUESTION I POSED TO HIM, THAT WAS THE ONLY ANSWER I RECEIVED. I HAVE MADE AN APPOINTMENT WITH A LOCAL FORD DEALER TO HAVE THE CAR INSPECTED. I AM VERY DISAPPOINTED THAT THIS WILL BE AN OUT OF POCKET EXPENSE TO ME.
Steering, Jan 24, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT IT BECAME DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Steering, Jan 24, 2017
MY VEHICLE HAS BEEN DIAGNOSED WITH A COMPLETE POWER STEERING GEAR FAILURE, JUST OUTSIDE BUMPER TO BUMPER WARRANTY. MY CAR HAS 33,000 MILES. I HAVE DONE RESEARCH ONLINE AND NOTICED FORD HAS PENDING LAWSUITS FOR THIS ISSUE AND MANY COMPLAINTS AND DECIDED TO HIDE THE ISSUE THEY KNEW ABOUT AND PUT THE CUSTOMER ON THE HOOK FOR THE $1900 REPAIR COST WHICH IS RIDICULOUS. THIS COULD HAVE HAD DEADLY CONSEQUENCES FOR ME AS THE POWER STEERING FAILURE CAME ON WHILE GOING AT FREEWAY SPEED. LUCKILY IT HAD JUST ENOUGH TO GET ME OFF THE FREEWAY OR I WOULD HAVE MOST LIKELY BEEN INVOLVED IN A CRASH AS I HAD NO STEERING. I HAVE OWNED MULTIPLE FORDS WITH 190,000 MILES AND NEVER HAD ISSUES WITH THE OLD DESIGN. THE NEW ELECTRONIC SYSTEM OBVIOUSLY HAS MAJOR DESIGN FLAWS AND ISSUES BASED ON MANY COMPLAINTS AND LAWSUITS JUST BY SEARCHING THIS ONLINE AND FORD HAS SHRUGGED OF THE ISSUE AS IF IT WAS NON EXISTENT. NOW I AM WORRIED THIS IS GOING TO OCCUR AGAIN AND IS A MAJOR SAFETY CONCERN OF MINE IF I LOSE CONTROL OF THE VEHICLE DUE TO A DESIGN FLAW AND FLAWED OVERALL STEERING GEAR. WHEN FORD IS SUPPOSED TO BE MAKING DESIGN IMPROVEMENTS, THEY ARE BACKTRACKING IN IT AS MY OLD FORD VEHICLES HAVE PERFORMED BETTER THAN THIS NEW ONE.
Steering, Power train, Jan 13, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 30 MPH, THE "HILL ASSIST TRACTION", "TIRE PRESSURE SENSOR FAULT", AND "SERVICE POWER STEERING NOW" INDICATORS ILLUMINATED. THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Steering, Dec 27, 2016
I WAS DRIVING ON I-71 TO COLUMBUS IN TYPICAL DECEMBER WEATHER WHEN AN ERROR MESSAGE APPEARED STATING 'STEERING LOSS STOP SAFELY'. HAVING READ THE MESSAGE AND EXPERIENCING NO IMMEDIATE CHANGE IN STEERING PERFORMANCE, IT WENT AWAY AFTER BEING DISPLAYED FOR SEVERAL SECONDS. AFTER STOPPING FOR ABOUT AN HOUR IN COLUMBUS, A 'STEERING LOSS STOP SAFELY' ERROR MESSAGE REAPPEARED UPON RESTARTING AND STEERING BECAME ALMOST IMPOSSIBLE. SEVERAL SUBSEQUENT RESTARTS MADE NO DIFFERENCE. A SHORT TEST DRIVE CONFIRMED THAT THE STEERING WAS EXTREMELY DIFFICULT (EVEN WITH TWO HANDS) AT SPEEDS FROM 0 TO 20 MPH. THE STEERING EFFORT DID NOT APPEAR TO DECREASE WITH INCREASED SPEED. THE CAR WAS TOWED TO THE NEAREST FORD DEALER WHERE THEY 'VERIFIED PULL CODES, CLEAR CODES, UPDATED PSCM.RD TEST RESET PASS' (SEE ATTACHED REPAIR DOCUMENTATION). VEHICLE HAS BEEN OPERATING NORMALLY IN THE BRIEF PERIOD SINCE THEN (~100MI). IT IS FORTUNATE THAT THE SEVERELY COMPROMISED STEERING OCCURRED AT STARTUP. STEERING WAS EXTREMELY DIFFICULT EVEN FOR A 225 POUND MALE. A PETITE FEMALE MAY NOT HAVE BEEN ABLE TO STEER AT ALL. HAD THE LOSS OCCURRED UNEXPECTEDLY AT HIGH SPEED, IT COULD HAVE EASILY CAUSED A SERIOUS ACCIDENT. THE FACT THAT THE DEALER UPDATED THE SOFTWARE MAKES ME SUSPICIOUS THAT THEY KNEW THERE WAS A PROBLEM. IF SO, I THINK A RECALL IS WARRANTED BEFORE ANYONE IS INJURED OR KILLED. THE RESULT OF THIS SOFTWARE PROBLEM IS JUST AS SERIOUS AS A MECHANICAL FAILURE SINCE IT RESULTS IN NEAR TOTAL LOSS OF STEERING CONTROL. *TR
Steering, Dec 6, 2016
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING ASSIST WARNING LAMP ILLUMINATED WHEN THE VEHICLE WAS STARTED. THE VEHICLE WAS TURNED OFF AND RESTARTED; HOWEVER, IT FAILED TO REMEDY THE ISSUE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Steering, Electrical system, Engine, Nov 29, 2016, fire
YESTERDAY I PURCHASED A VEHICLE THROUGH AN AUTO BROKER FROM MANHEIM ATLANTA. NO MORE THAN 6 HOURS LATER THE VEHICLE CAUGHT FIRE WHILE I WAS DRIVING IT AND EXPLODED MULTIPLE TIMES. 7:30PM I WAS DRIVING ON 285 HEADED HOME AND I NOTICED A WARNING ON MY DASH STATING THAT THE POWER STEERING ASSISTANCE HAS A FAULT AT THE SAME TIME I NOTICED BALLS OF FIRE COMING FROM UNDERNEATH MY CAR. I TRIED TO GET TO THE SHOULDER HOWEVER THE ENGINE SEIZED HINDERING ME FROM DOING ANYTHING. BY THE TIME THE CAR SLOWED THE INTERIOR WAS FILLED WITH SMOKE, I JUMPED OUT THEN THE CAR EXPLODED MULTIPLE TIMES. *TR
Steering, Electrical system, Engine, Nov 29, 2016, fire
POWER STEERING SYSTEM FAULT CAME ON THE DASH. PRESSED THE OK BUTTON AND THEN NOTICED BALLS OF FIRE COMING FROM UNDER THE VEHICLE. I THEN TRIED TO PULL OVER. I COULDN'T BRAKE, PRESS THE GAS, OR TURN THE STEERING WHEEL. THE CAR THEN BURST INTO FLAMES AND THEN THE VEHICLE EXPLODED AND BURNED.
Steering, Electronic stability control (ESC), Nov 28, 2016
DRIVING ON RT 17 NORTHERN VA A WARNING CAME UP TO SERVICE STABILITY CONTROL. I WAS ABLE TO PULL OFF THE INTERSTATE AND CALLED FORD. AFTER TURNING OF THE CAR I LOST ALL POWER STEERING. I WAS TOWED INTO A FORD DEALER THE COST OF THE REPAIR $2140. FORD PAID $1000.00 OF THIS REPAIR. I HAVE FOUND OUT THAT FORD HAD THOUSANDS OF FUSIONS WITH THIS SAME REPAIR RECALLED BUT BECAUSE OF WERE MY FUSION WAS BUILT IT IS NOT UNDER RECALL. I'M GLAD I WAS NOT ON INTERSTATE 95 WHEN THIS OCCURRED. FORD NEEDS TO EXPAND THIS RECALL. *TR
Steering, Nov 22, 2016
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 5 MPH, THE STEERING WHEEL SEIZED. IT WAS DIAGNOSED THAT THE ELECTRONIC GEAR SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,981.
Steering, Nov 21, 2016
2013 FORD FUSION WAS PURCHASED CERTIFIED PREOWNED BY AN INDEPENDENT DEALERSHIP CALLED CARSENSE(WWW.CARSENSE.COM) IN PENNSYLVANIA IN MARCH 2015 WITH 8K MILES ON IT. THREE YEAR 36K MILE WARRANTY EXPIRED IN FEBRUARY 2016. THE CAR AT TIME OF POWER-STEERING FAILURE WAS SITTING IN A PRIVATE COVERED PARKING GARAGE WITH 25K MILES ON IT. THE CAR IS ONLY USED FOR LEISURE DRIVING AND IS WELL MAINTAINED. AFTER THIS HAPPENED I HAD IT TOWED TO A INDEPENDENT CAR SERVICE SHOP WHO WAS HONEST ENOUGH TO CALL A FORD DEALERSHIP WHOSE REPRESENTATIVE ELUDED THE FORD MAY TAKE THE CORRECTIVE ACTIONS ON THIS, AFTER A $150 TOW TO THIS DEALER SHOP THE FORD DEALER DEPARTMENT DENIED EVER HAVING CLAIMED THEY WOULD HELP AND REFUSED TO HELP IN ANY WAY. THE FORD DEALERS RATIONAL: 1) THE CAR WAS PURCHASED FROM AN INDEPENDENT DEALER 2) WARRANTY WAS EXPIRED 3) THEY REQUIRED A $120 EXAMINATION FEE, EVEN THOUGH THE INDEPENDENT DEALER HAD ALREADY DONE THIS. WHEN ALL WAS SAID AN DONE THE ELECTRONIC POWER STEERING RACK AND PINION ASSEMBLY HAD TO BE COMPLETELY REPLACED TOTALING $2106.69. THIS UNPLANNED FAILURE(RIGHT AFTER THE WARRANTY EXPIRES) SEEMS TO BE VERY COMMON WITH FORD AND I AM VERY DISAPPOINTED WITH THEIR QUALITY. PLEASE HELP HTTPS://WWW.CONSUMERAFFAIRS.COM/NEWS/FORD-VEHICLES-WITH-STEERING-ISSUE-RECALLED-062915.HTML HTTP://WWW.FORDPROBLEMS.COM/TRENDS/ELECTRONIC-POWER-STEERING/ HTTPS://CONSUMERIST.COM/2015/05/27/FORD-RECALLS-NEARLY-445K-VEHICLES-FOR-POWER-STEERING-FAILURE-FUEL-LEAK-ISSUES/
Steering, Traction control system, Nov 17, 2016
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 40 MPH, THE ELECTRONIC POWER STEERING ASSIST FAILED. THE CONTACT STATED THAT THE ADVANCE TRACTION AND POWER ASSIST WARNING INDICATORS ILLUMINATED AFTER THE FAILURE OCCURRED. THE CONTACT NOTIFIED THE DEALER, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 21,000.
Steering, Nov 9, 2016
VEHICLE HAS 2 BROKEN STEERING BOX SUPPORT BOLTS. SAME AS RECALL RCMN-15V250-1089, SAME YEAR CAR, BUT THIS VIN IS NOT INCLUDED IN THE RECALL