2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints: other or unspecified
200 reports, newest first. Show all
Steering, Other or unspecified, Service brakes, Aug 26, 2019
I CALLED FORD BEFORE AND THE GUY ON THE PHONE SAID THAT THE RECALL WAS VIN SPECIFIC AND MY VIN HAD NOT BEEN INCLUDED. ALTHOUGH, THE SAME ISSUES THEY ARE SAYING IS HAPPENING IS HAPPENING WITH MY CAR RIGHT NOW. I PUT IT IN PARK IT DRIVES, I DO USE MY EMERGENCY BRAKE AT ALL TIMES NOW, I PUT IT IN REVERSE IT GOES FORWARD, I PUT IT IN NEUTRAL IT REVERSES; IF THERE WERE AN EMERGENCY CURRENTLY I AM NOT ABLE TO HIT THE GAS AND REVERSE AND THE BRAKES SEEM TO SHUDDER WHEN STOPPING. I HAVE HAD TO FINAGLE MY WAY SINCE THIS STARTED HAPPENING UNTIL IT'S MY TURN TO GET MY CAR SERVICED BY FORD FOR A RECALL. AND THIS WILL BE THE SECOND APPOINTMENT SINCE IT WAS REPAIRED FOR RECALLS EARLIER ON IN THE YEAR.
Other or unspecified, Aug 24, 2019
3 OUT OF 4 OF THE DOORS LATCHES HAVE STOPPED WORKING WITHIN 1 YEAR SPAN. THE DOORS DO NOT CLOSE. VEHICLE WAS STATIONARY/PARKED. DOOR WAS OPENED TO ALLOW ENTRY AND THEN WOULD NOT CLOSE OR LOCK.
Other or unspecified, Aug 20, 2019, fire
TWO WEEKS AGO I WAS HEADING TO WORK. RIGHT BEFORE I GOT ON THE HIGHWAY MY CAR BEGAN TO SMOKE. NO ALARMS WENT OFF, SO I PULLED OVER TO SEE WHAT IT COULD BE THE REASON MY CAR STARTED SMOKING. WHEN I LIFTED UP THE HOOD SMOKE CAME ROLLING OUT AND I SEEN FIRE UNDER THE ENGINE. I CALLED 9-1-1 AND THEY SEND THE FIRE DEPARTMENT OUT TO PUT OUT THE FIRE. CAR IS TOTAL LOST
Other or unspecified, Aug 19, 2019
NOTICE SENT (MAY 2019) STATING THAT THE BUSHING IN THE TRANSMISSION SHIFTER CABLE MAY DEGRADE OVER TIME. THIS MAY CAUSE THE TRANSMISSION SHIFTER CABLE TO NOT BE ABLE TO FULLY MOVE THE TRANSMISSION TO THE SELECTED GEAR POSITION. IF THE DRIVER ATTEMPTS TO SHIFT TO PARK IN THIS CONDITION, THE TRANSMISSION MAY NOT BE IN PARK POSITION EVEN THOUGH THE SHIFTER POSITION INDICATES THE VEHICLE IS IN PARK, AND THE "TRANSMISSION NOT IN PARK" WARNING MAY NOT APPEAR. THIS COULD RESULT IN UNITENDED VEHICLE MOVEMENT, INCREASING THE RISK OF INJURY OR CRASH. I WAS TOLD TO BRING MY CAR (8/19/19 )BUT WAS TOLD THAT THE PARTS WERE NOT IN. NO ACCIDENT HAS OCCURED AS OF 8/19/19.
Power train, Other or unspecified, Aug 17, 2019
MY VEHICLE WAS PARKED IN FRONT OF THE GAS PUMP. WHEN I GOT READY TO LEAVE THE STORE I TRIED TO PUT MY CAR IN DRIVE. THE SHIFTER WOULD NOT MOVE OUT OF PARK. ON THE DASH IT SHOWED THE CAR WAS IN NEUTRAL AND THE CAR ACTED AS IF IT WERE IN NEUTRAL. THE EMERGENCY BRAKE HAD TO BE PUT ON ONCE IT WAS PUSHED AWAY FROM THE GAS PUMPS. THE CAR THEN HAD TO BE TOWED HOME BECAUSE THERE WAS AND STILL IS NO FIX FOR THE RECALL ON MY VEHICLE. THE RECALL WAS ISSUED IN MAY AND THERE IS STILL NO REMEDY BUT TGE DEALERSHIP INSISTED THAT I PAY OUT OF POCKET FOR A TEMPORARY FIX THEN BE REIMBURSED LATER....IF THERE WAS ANY KIND OF FIX EVEN A TEMPORARY ONE MY VEHICLE SHOULDVE JUST BEEN FIXED. I AM NOT AT FAULT HERE.
Other or unspecified, Aug 16, 2019
MY 2013 FUSION HAS A DOOR LATCH THAT IS BROKEN. ACCORDING TO RECALL 15S16 THIS SHOULD BE COVERED UNDER A RECALL BUT, ACCORDING TO FORD, THIS IS NOT A COVERED VIN, YET MY VEHICLE WAS BUILT IN THE SAME FACTORY AS THE STATED RECALL (HERMOSILLO IN 2013), THEREFORE, SHOULD BE COVERED. MY VEHICLE IS CURRENTLY NOT SAFE TO DRIVE BECAUSE OF THIS ISSUE.
Other or unspecified, Aug 4, 2019
MY CAR CUT OFF IN THE MIDDLE OF THE HIGHWAY NOW MY CAR IS GIVING ME THE WARNING SIGNAL TRANSMISSION NOT IN PARK. THIS IS THE SAME WARNING I'M THE RECALL. I'VE BEEN TRY TO GET THE DEALER TO FIX IT SINCE I GOT THE LETTER 3 MONTHS AGO BUT THEY KEEP TELLING ME THEY CAN'T ORDER THE PART THEY ARE BUSY. I ALMOST GOT HIT BY AN 18 WHEELER DUE TO THIS RECALL NOT BEING FIXED. IT'S BEEN 3 MONTHS AND FORD STILL HAS NOT FIXED THE RECALL AND I DON'T FEEL SAFE DRIVING THE CAR. I WAS DRIVING ON TO 175 IN COLUMBIA MD WHEN THIS HAPPENED.
Other or unspecified, Jul 30, 2019
THE FRONT PASSENGER SIDE DOOR CAME UNLATCHED WHILE THE CAR WAS IN MOTION WITH A PASSENGER SITTING ON THAT SIDE AND TWO PEOPLE IN THE BACK SEAT. THE DOOR DOES NOT STAY SHUT AND ONE PERSON HAD TO DRIVE IT BACK HOME ON THE HIGHWAY WHILE THE OTHER PERSON MANUALLY TRIED THEIR BEST TO HOLD THE DOOR SHUT THE WHOLE TIME. PASSENGERS WERE UNINJURED AND GOT LUCKY THAT THERE WASN'T ANOTHER CAR IN THE LANE NEXT TO IT WHILE THIS HAPPENED. CALLED NORTH CENTRAL FORD DEALERSHIP IN RICHARDSON,TX AS WELL AS FORD MOTOR COMPANY AND NEITHER PARTIES ARE WILLING TO HELP UNLESS WE PAY FOR THE DOOR OUT OF POCKET AS THEY CLAIMED THIS SPECIFIC CAR WAS NOT PART OF ALL THE RECALLS THAT SIMILAR FUSION'S AND FOCUS'S HAVE BEEN HAVING. THIS FAMILY ALSO OWNS A 2012 FORD FOCUS THAT SAME THING HAPPENED AND WAS PART OF THE RECALL AND DOOR WAS REPLACED BY FORD. FORD REFUSES TO UNDERSTAND AND COMPREHEND THE SEVERITY OF THIS LIFE THREATENING ISSUE AND HELP THEIR CUSTOMERS SO THAT THEY CAN SAVE MONEY. OUR LIVES WERE IN DANGER AND IT'S NOT A MATTER THAT NEEDS TO WAIT TILL MORE PEOPLE DIE FOR IT TO BE RECALLED. IT'S BEEN 4 DAYS AND FORD GAVE US A CASE NUMBER AND SAID THEY WILL LOOK INTO IT AND WE STILL DON'T HAVE A CAR OR A SOLUTION AND THIS CAR IS STILL IN THE HOUSE GARAGE.
Other or unspecified, Jul 29, 2019
PASSENGER SIDE DOOR LATCH BROKE AND FLEW OPEN ON HIGHWAY EXPELLING CONTENTS OF PASSENGER SEAT ONTO BUSY HIGHWAY. DEALER STATED THAT THE SAFETY RECALL FOR THE DEFECTIVE DOOR LATCH WAS ALREADY PERFORMED ON VEHICLE IN 8/2017. THAT THEY "FORD" ONLY WARANTEES PARTS REPLACED BY A SAFETY RECALL FOR 1 YEAR OR 12,000 MILES, SO I AM RESPONSIBLE FOR THE REPAIR AS IT IS NOW SIMPLY A MAINTENANCE ISSUE. WHEN I ORIGINALLY CALLED THE SERVICE DEPARTMENT THE GUYS ASKED ME IF I HAD ALREADY HAD THE RECALL PERFORMED. I TOLD HIM TO CHECK THE COMPUTER AND SEE, THAT I ONLY BRING MY VEHICLE TO THEM, WHILE HE WAS LOOKING HE MENTIONED THAT THEY HAVE BEEN STARTING TO SEE VEHICLES COMING IN AGAIN FOR THE SAME REPAIR EVEN AFTER THE RECALL. LATER HE DENIED EVER SAYING THAT ME. SO WHAT IS THERE TO STOP COMPANIES LIKE FORD FROM REPLACING A PART RECALLED FOR SAFETY REASONS, WITH ANOTHER DEFECTIVE PART AND THEN SIMPLY STATING THAT THE WARANTEE ON THE NEW PART IS ONLY 12 MONTHS. THIS MAKES ABSOLUTELY NO SENSE TO ME, IS THERE SUCH A THING AS A SAFETY RECALL ON THE SAFETY RECALL OR IS I GO THROUGH THE MOTIONS AND MY LIABILITY IS GONE? HOW AM I TO KNOW IF THE DEALER EVEN DID THE RECALL IN THE FIRST PLACE AND NOT JUST MARKED IT COMPLETE? WHAT ARE THE ODDS THAT THE EXACT PART THAT WAS DEFECTIVE AND RECALLED AND REPLACED WOULD FAIL AGAIN FOR THE EXACT SAME THING IT WAS RECALLED FOR TO BEGIN WITH? TRIED FORD NOT JUST DEALER AND GOT THE SAME RESPONSE ON THE 12 MONTHS OR 12,000 MILES RESPONSE.
Other or unspecified, Jul 18, 2019
PASSENGER DOOR CAME OPEN DRIVING DOWN THE ROAD, WILL NOT LATCH. FORD WILL NOT TOW THE VEHICLE TO BE REPAIRED, WILL NOT OFFER US A LOANER VEHICLE. I HAVE ROPE HOLDING THE DOOR CLOSED.
Other or unspecified, Jul 18, 2019
I HAVE NOTICED THAT THE PAINT IN-BETWEEN THE WINDSHIELD AND THE ROOFLINE. I HAVE NOT SEEN THIS IN OTHER CARS AND IT GOES ALL THE WAY DOWN TO THE BARE METAL. THIS IS NOT CAUSED BY ROCKS AND OTHER STUFF FLYING UP FROM THE ROAD. I AM NOT SURE WHEN IT STARTED. I JUST NOTICED IT OVER TIME AND SOMEONE TOLD ME THAT THEY THOUGHT IT WAS A MANUFACTURER DEFECT.
Other or unspecified, Jul 17, 2019
I RETURNED TO MY PARK CAR OPENED AND SHUT MY FRONT PASSENGER SIDE DOOR, THEN OPENED THE REAR PASSENGER DOOR TO RESTRAIN MY GRAND CHILDREN IN THERE CAR SEAT AND THEN WALKED AROUND GOT IN THE DRIVER SIDE AND STARTED MY VEHICLE AND THE PASSENGER SIDE DOOR AJARD LIGHT INDICATOR CAME ON. I REACH OVER AND PUSHED ON THE DOOR AND IT WAS NOT LATCHED. I GOT OUT AND WENT TO INVESTIGATE FURTHER AND REALIZE IT WOULD NOT LATCH.IT LOOKED AS THOUGH IT WAS SHUT THOUGH IT WAS NOT. HAD TO CALL MY HUSBAND TO COME AND CHECK IT OUT THEN WE HAD TO USE A BUNGEE CORD TO HOLD IT SHUT. I CALLED SERVICE AND HAD THEM TO CHECK IT OUT 7/17/2019 THEY INFORMED ME IT WAS THE SAME PROBLEM THEY HAD BEEN HAVING WITH THE DOOR LATCH RECALL THOUGH MY VIN WAS NOT LISTED. THEY REPORTED IT TO FORD AND FORD STILL DID NOT WANT TO COVER THE EXPENSE OR COVER IT IN THE RECALL BECAUSE I HAD OVER 150,000 THOUSAND MILES AND NO EXTENDED WARRANTY. THIS IS A ONE OWNER CALL. THIS SAFETY ISSUE SHOULD BE COVERED AND ALL MY DOOR LATCHES SHOULD BE REPLACED AT NOT COST TO ME. I DID OPEN A CAS NUMBER WITH FORD CUSTOMER RELATIONS THOUGH THEY DIDN'T SEEM TOO CONCERNED, WHAT DOES MY MILEAGE OR WARRANTY HAVE TO DO WITH A UNSAFE DEFECTIVE PART THAT FORD IS AWARE OF? *DT *TP
Other or unspecified, Jul 15, 2019
THE FRONT PASSENGER DOOR LATCH FAILED AND THE DOOR CAME OPEN WHILE I WAS DRIVING DOWN THE ROAD. THE VEHICLE WAS IN MOTION AT THE TIME THIS HAPPENED. I WAS ON A RESIDENTIAL STREET AT THE TIME. IF I HAD BEEN ON AN INTERSTATE OR HIGHWAY, THIS WOULD HAVE BEEN A VERY UNSAFE SITUATION. APPARENTLY THERE WAS A RECALL FOR THIS ISSUE IN 2015 (RECALL # 15S16) . FORD SAYS THE RECALL WAS COMPLETED ON IT IN NOVEMBER 2015. I BOUGHT THE VEHICLE USED IN MAY OF 2016.*DT*JB
Other or unspecified, Jul 1, 2019
WHEN IN REVERSE BACKUP CAMERA SOMETIMES JUST STAYS ON THE MAIN SCREEN, SOMETIMES TURNS BLACK AND THEN MESSAGE BACKUP CAMERA UNAVAILABLE CHECK WITH DEALERSHIP, SOMETIMES SEEMS LIKE PICTURE IS DISPLAYING BACKWARDS AND SOMETIMES IT WORKS FINE.
Power train, Other or unspecified, Engine, Jul 1, 2019
THE BUSHING IN THE TRANSMISSION SHIFTER CABLE MAY DEGRADE OVER TIME .
Power train, Structure, Other or unspecified, Jun 10, 2019
MY VEHICLE IS HAVING ISSUES WITH MY CAR NOT GOING INTO PARK. LAST WEEK I GOT HOME PULLED IN MY DRIVEWAY. I TRIED TO PUT MY CAR IN PARK BUT THE GEAR SHIFT WOULD NOT MOVE. IT WAS STUCK IN THE DRIVE MODE. THE ONLY WAY I WAS ABLE TO STOP MY CAR FROM ROLLING INTO MY HOUSE WAS BY USING THE EMERGENCY BRAKE. THIS IS THE SECOND EXTREMELY DANGEROUS RECALL WITH THIS VEHICLE. PREVIOUSLY I HAD A RECALL WITH THE BACK PASSENGER DOOR LATCH. DRIVING WITH MY CHILDREN ONE PARTICULAR DAY AND THE DOOR OPENS. MY PERSONAL OPINION AND BASED ON MY EXPERIENCE THE 2013 FORD FUSION IS A SAFETY HAZARD AND HAS NOT BEEN MANUFACTURED PROPERLY.
Other or unspecified, Jun 7, 2019
SMELL OF EXHAUST IN CABIN WHEN HEAT WAS ON AT ALL TIMES.
Other or unspecified, May 16, 2019
THE DOOR LATCH FAILED WHILE STATIONARY. I OPENED THE DOOR AND IT WOULD NOT CLOSE. THE CAR HAD ALREADY HAD ALL THE DOOR LATCHES REPLACED IN 2016 BECAUSE OF THE RECALL ISSUED FOR DOOR LATCHES FAILING. THE "NEW" DOOR LATCH FAILED DUE TO THE SAME PROBLEM THE RECALL WAS SUPPOSED TO CORRECT.
Electrical system, Other or unspecified, May 9, 2019
MY DRIVER DOOR IS NOT LOCKING .. DO TO THE DOOR LATCH RECALL .. I HAVE NOT YET GOT A RECALL ON IT .. MY DOOR WILL OPEN WHILE DRIVING..
Air bags, Other or unspecified, Fuel/propulsion system, May 8, 2019
WHEN IN PARK OR DRIVING MY DOOR OPENS UP. MY DOOR WILL NOT LOCK AND IT'S NOT SAFE DRIVING MY VEHICLE . AND IT'S AIRBAG SINGAL ON THE DASHBOARD .
Other or unspecified, May 2, 2019
CAR WILL NOT GO IN GEAR.
Other or unspecified, Apr 13, 2019
SIMILAR TO RECALL NUMBER: 17V210000. MY DOOR LATCHES ON THE PASSENGER AND THE PASSENGER REAR DOOR WILL NOT LATCH. THIS FIRST DOOR HAPPENED 10/16/18 AND THE SECOND TODAY 4/13/19. I HAD THE FIRST ONE FIXED AS PART OF MY WARRANTY. THE SECOND ONE JUST OCCURRED. THE VEHICLE WAS STATIONARY AND WHEN THE DOOR WAS CLOSED IT JUST WILL NOT LATCH. THE ONLY REASON I NOTICED WAS THAT THE DOOR INDICATION LIGHT SAID IT WAS OPEN. IF I HAD DRIVEN AWAY IT COULD OF CAUSED PROBLEMS.
Other or unspecified, Apr 13, 2019
SIMILAR TO RECALL NUMBER: 17V210000. MY DOOR LATCHES ON THE PASSENGER AND THE PASSENGER REAR DOOR WILL NOT LATCH. THIS FIRST DOOR HAPPENED 10/16/18 AND THE SECOND TODAY 4/13/19. I HAD THE FIRST ONE FIXED AS PART OF MY WARRANTY. THE SECOND ONE JUST OCCURRED. THE VEHICLE WAS STATIONARY AND WHEN THE DOOR WAS CLOSED IT JUST WILL NOT LATCH. THE ONLY REASON I NOTICED WAS THAT THE DOOR INDICATION LIGHT SAID IT WAS OPEN. IF I HAD DRIVEN AWAY IT COULD OF CAUSED PROBLEMS.
Other or unspecified, Engine, Fuel/propulsion system, Apr 2, 2019
FORD FUSION 2013 WHILE DRIVING FUEL GAS CAP WILL MAKE A NOISE OF AIR COMING OUT, IF IT CONTINUES THE CAR WILL TURN OFF EVEN WHEN DRIVING OR STATIONARY ON BOTH HIGHWAY AND STREET HAS HAPPENED MORE THAN 4 TIMES FORD AGENCY SAID THEY WILL NOT FIX IT
Other or unspecified, Mar 27, 2019
THE PASSENGER REAR DOOR ALL OF A SUDDEN WON'T LATCH. THERE HAVE BEEN 2 RECALLS REGARDING THE SITUATION AND I DON'T HAVE PAPER WORK BUT THEY SAID I TOOK IT IN FOR THE RECALL IN 2016. IF ANOTHER RECALL WAS ISSUED I'M 2017 REGARDING THE SAME SITUATION WHY WOULD MY REPAIR NOT BE UNDER THE RECALL?