2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints: other or unspecified
200 reports, newest first. Show all
Structure, Other or unspecified, Mar 24, 2019
WHEN IT RAINS I GET A PUDDLE OF WATER IN THE DRIVER AND PASSENGER SEAT FLOOR BOARDS..WE CANNOT FIND WHERE THE WATER IS COMING FROM. THE DEALERSHIP IS SAYING IT'S COMING FROM A FAULTY SEAL AROUND THE WINDSHIELD.IT HAPPENS WHEN IN MOTION AND WHEN STATIONARY.
Other or unspecified, Fuel/propulsion system, Mar 12, 2019
AFTER DRIVING 10-25 MILES AND STOPPING FOR A SHORT BREAK TO GROCERY SHOP OR VISIT FAMILY. STARTING THE CAR UP AGAIN AND BACKING/PULLING OUT OF PARKING SPOT OR DRIVE WAY - IT STALLS. POWER STAYS ON, BUT ENGINE FLUCTUATES RPM IN A LUNGING FASHION BEFORE PUTTERING OUT. THIS CAN HAPPEN MULTIPLE TIMES A DAY OR EVERY COUPLE OF DAYS IT'S VERY RANDOM. I HAVE TALKED TO ANOTHER FORD FUSION OWNER AND THEY HAVE HAD VERY SIMILAR ISSUES.
Power train, Other or unspecified, Mar 12, 2019
CAR WILL SHIFT TO NEUTRAL WHEN PLACE IN REVERSE. CAR WILL ALSO JERK WHEN CHANGING SPEEDS OF 10.
Other or unspecified, Feb 17, 2019
EXHAUST MANIFOLD LEAK
Power train, Other or unspecified, Feb 8, 2019
SHIFT LINKAGE CAME APART, THE CAR IS A 2013 BUT ISNT COVERED UNDER THE CURRENT RECALL FOR SOME REASON. THE CAR WAS STATIONARY
Other or unspecified, Jan 17, 2019
TAKATA RECALL, DRIVERS DOOR LATCH FAILED 2 YEARS AFTER RECALL REPAIR
Air bags, Seat belts, Other or unspecified, Nov 14, 2018
MY CAR HAS 7 RECALLS DOORS BAGS SEATBELTS DOOR LOCKS NOT A SAFE CAR FOR ME AND FAMILY.THE DOOR WOULD NOT CLOSE OR CLOSE SO I HAD TO USE THE SEAT BELT TO HOLD CLOSE.DOOR
Other or unspecified, Nov 2, 2018
SHIFTER CABLE LINKAGE "BUSHING" RECALL DOES NOT SHOW UP BY MY VIN SEARCH. YET THE BUSHING IS ALREADY BUSTED AND HAS BEEN SO CALLED "HALF FIXED" BY MY FRIEND. I NEED HELP GETTING THIS FIX SAFELY PLEASE HELP.
Other or unspecified, Nov 2, 2018
I MOVED THE SHIFT LEVER TO PARK AND REMOVED THE IGNITION KEY,BUT THE CAR STAYED IN NEUTRAL WITH NO WARNING MESSAGE OR AUDIBLE CHIME. THE SHIFT STICK IS NOW STUCK AND THE CAR REMAINS IN NEUTRAL. I AM UNABLE TO SHIFT GEARS AND WAS LUCKY THIS HAPPENED IN A PARKING LOT. I LOOKED IT UP AND THERE ARE RECALLS FOR OTHER MODELS AS WELL BUT NOT MINE.
Other or unspecified, Oct 24, 2018
I GOT RECALL ON DOOR LOCKS TOOK IN 2016 AND DOOR CAME OPEN OCT. 12 2018 THEY WANT ME TO PAY TO GET LOCK FIX
Structure, Other or unspecified, Oct 19, 2018
DOOR WON'T ENGAGE AND REMAINS OPENED, SO I CHECKED THE INTERNET AND FOUND THAT FORD HAS NUMEROUS DOOR LATCH RECALLS AND IT APPEARED THAT MY FOCUS OF THE YEARS I OWN WAS INCLUDED. I WENT TO THE DEALER AND WHEN I PULLED IN, THE GREETING PERSON SAW MY BUNGIE CORD SYSTEM TO HOLD THE DOOR SOMEWHAT CLOSED AND HE SAID "OH I KNOW WHY YOU'RE HERE" OBVIOUSLY, HE HAS SEEN THIS MANY TIMES, HOWEVER, WHEN I WENT TO THE DESK, THE REP SAID MY VIN WAS NOT INCLUDED IN THE RECALL AND I WOULD HAVE TO PAY FOR IT MYSELF. I LEFT AND CALLED FORD. I TOLD OF THE SITUATION AND SAID THIS IS DANGEROUS AND I WOULD HATE IF SOMETHING TRAGIC HAPPENED WHERE IT WOULD END UP IN A LAW SUIT OR ON THE NEWS. THE REP WHO WAS OBVIOUSLY IN ANOTHER COUNTRY AND I COULD BARELY UNDERSTAND, SAID SHE WAS GOING TO EXPEDITE THIS AND SEND IT TO MY DEALER'S SERVICE MANAGER AND I WAS TO CALL THE NEXT AFTERNOON. I CALLED WAS TRANSFERRED TO A VOICE MAIL WITH NO RESPONSE. I CALLED TWO DAYS LATER AND SPOKE TO THE SERVICE MGR WHO FOUND THE CASE BUT COULDN'T UNDERSTAND WHEN WAS WRITTEN. HE SAID HE WOULD CALL ME BACK LATER WHICH HE DID AND TOLD ME THAT FORD WILL NOT COVER THIS. SO NOW I HAVE A CALL TO THE EXECUTIVE TEAM AND AM AWAITING A RESPONSE.
Electrical system, Other or unspecified, Electronic stability control (ESC), Oct 3, 2018, crash
MY STEERING IS VERY LOOSE MY GEAR SHIFT CABLE CAME OFF AND CAUSE AN ACCIDENT. AND IM HAVING PROBLEMS WITH MY TRANSMISSION BECAUSE OF IT.
Other or unspecified, Sep 29, 2018, crash
PULLED INTO GARAGE AND TURNED VEHICLE TO PARK AND TURNED ENGINE OFF. VEHICLE ROLLED BACK OUT OF MY GARAGE AND CRASHED INTO THE NEIGHBORS GARAGE AND BRICK WALL NEXT TO GARAGE AND UP ONTO A CURB. POLICE CAME BECAUSE WE COULD NOT GET MY VEHICLE STARTED AND IT WOULD NOT MOVE OUT OF "PARK" . IT GAVE A NOTICE EACH TIME THE KEY WAS IN THE IGNITION THAT "TRANSMISSION IS NOT IN PARK". BRAKES WERE TIGHT AND STEERING WHEEL LOCKED UP. HAD TO GET A POLICE OFFICER TO MOVE TO A SAFE PARKING SPOT UNTIL TOWING ARRIVED.
Fuel system, Gasoline, Electrical system, Other or unspecified, Sep 15, 2018
CURRENTLY OUR VECHICLE IS BACK IN THE DEALERSHIP. WE ARE A FORD DRIVING FAMILY. THIS CAR HAS BEEN NOTHING BUT TROUBLE. EVERY RECALL. WE HAD TO REPLACE THE FUEL PUMP, DUE TO AIR IN TANK. THEN PAID 2000$ AND HAD IT FOR 2WKS. THIS WAS AT THE END OF JULY 2018. FOR LECTRONIC ISSUE. NOW, THE NEW PROBLEM THE DEALERSHIP CAN'T FIGURE OUT HOW TO FIX IT. WE WERE BACKING OUT OF OUR DRIVE. BLACKTOP DRIVEWAY. ONCE YOUR SHIFT INTO DRIVE FORWARD THE CAR SHUTS OFF. A MECHANIC SYMBOL APPEARS. WE HAD IT TOWED TO THE AUTOMAX FORD SERVICE IN KILLEEN TX 76544. THIS IS A BAD SIGN. WE DID BUY IT USED, THINKING IT WAS A GOOD DEAL BUT THINK THIS VECHICLE HAS BEEN IN AN ACCIDENT. IT HAD HAIL DAMAGE ON IT THAT THE DEALER DIDN'T EVEN SEE THAT, I DID AND THEY FIXED THAT. I TOLD THE DEALER THIS WILL BE THE LAST FORD VECHICLE.THIS EXPERIENCE IS LEAVING A BAD TASTE IN OUR MOUTHIES. WE ARE SEEKING SOME ASSISTANCE HERE ON THIS PROBLEM. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Other or unspecified, Sep 11, 2018
TAKATA RECALL DOOR LOCK IS STAYING UNLOCK WHILE DRIVING DOWN THEROAD
Other or unspecified, Sep 10, 2018
THE TRANSMISSION IN MY FORD FUSION 2013 HAD TO BE SERVICED AT ONCE NOW 2 YEARS LATER I AM BEING TOLD I NEW A NEW TRANSMISSION. THE CAR HAS BEEN AN ONGOING PROBLEM.
Other or unspecified, Sep 7, 2018
SHIFT CABLE BUSHING FAILURE ARRIVED TO WORK AND PARKED ON A SLIGHT INCLINE ON A CITY STREET. PLACED VEHICLE IN PARK AND EXITED VEHICLE. VEHICLE STARTED TO ROLL BACK EVEN THOUGH IT WAS IN PARK. SHIFTER SAID PARK BUT CAR DASH SAID DRIVE. HAD TO APPLY EMERGENCY BRAKE TO KEEP VEHICLE FROM MOVING. I WAS HALF WAY OUT OF CAR WHEN IT STARTED ROLLING BACKWARD. I HAD VEHICLE TOWED AS I WAS NOT ABLE TO PLACE CAR SHIFTER OUT OF PARK POSITION AND CAR WAS IN PARK AND WOULD ROLL IF I DID NOT APPLY EMERGENCY BRAKE. THERE IS A RECALL ON THIS PART FOR CERTAIN 2013 VEHICLES BUT NOT MINE, I FEEL THAT THIS IS UNSAFE AS I COULD HAVE BEEN INJURED IF I WASN'T ABLE TO STOP MY CAR OR IF SOMEONE OR ANOTHER VEHICLE HAD BEEN BEHIND MY CAR AT THE TIME.
Other or unspecified, Sep 5, 2018
WHEN DRIVING CAR CUTS OFF AND TRANMISSION NOT IN PARK APPEARS
Other or unspecified, Aug 30, 2018
I JUST WANT MY RECALLLS TO BE TAKEN CARE OF THERE ARE 2 OPEN RECALLS I JUST WANT A SAFE VEHICLE FOR ME AND MY FAMILY RECALL # 16V875000 RECALL # 17V209
Other or unspecified, Aug 30, 2018
MY DOOR LATCHES WERE PERFORMING JUST FINE. THERE WAS A RECALL FOR THE DOOR LATCHES, SO I HAD THE RECALL WORK PERFORMED AND THE DOOR LATCHES WERE REPLACED. A MONTH LATER, MY RIGHT REAR PASSENGER DOOR DIDN'T WANT TO SHUT, BUT AFTER A FEW MINUTES IT FINALLY DID. AS I WAS DRIVING DOWN THE ROAD IT CAME OPEN. I FOUGHT WITH MY LOCAL DEALERSHIP TO GET IT REPAIRED THE SAME DAY BECAUSE OF A SAFETY CONCERN. I HAVE 3 KIDS WHO SIT IN THE BACK SEAT WITH A DOOR THAT WILL NOT LATCH AND STAY CLOSED. THAT WAS MARCH. TODAY (AUGUST 30), THE LEFT REAR DOOR DECIDED TO DO THE SAME THING. THEY SAY THEY CAN'T FIX IT UNTIL TOMORROW, WHICH IS EXTREMELY HAZARDOUS CONSIDERING THERE IS NOWHERE ELSE FOR MY CHILD TO SIT AND IT IS THE ONLY VEHICLE I OWN. I ALREADY PERFORMED THE RECALL BACK IN FEBRUARY AND IT SEEMS IT MADE THE PROBLEM WORSE CONSIDERING I HAD NO ISSUES WITH THE LATCHES BEFORE THE RECALL WORK WAS PERFORMED. I'M NOT SO SURE FORD REMEDIED THE LATCH ISSUE WITH THEIR EARLIER RECALL.
Other or unspecified, Engine, Aug 16, 2018
I WAS AT A RESTERAUNT DRIVE THROUGH WINDO, PLACED MY CAR IN PARK. THE CAR WAS IN DRIVE BY THE GEAR BUT THE DASH SHOWED THAT IT WAS STILL IN PARK. THE GEAR WOULD MOVE BACK AND FORTH WITH EASE BUT NOTHING WAS HAPPENING ON DASH THE CAR EVEN THOUGH I HAD PLACED IT IN DRIVE IT WAS OBVIOUSLY STILL IN PARK. I COULD NOT MOVE OUT OF THE DRIVE THROUGH AND IT HAD TO BE SHUT DOWN UNTIL I COULD GET A TOW. I HAD TO TAKE IT TO FORD AND THEY TOLD ME THAT I NEEDED TO REPLACE THE SHIFT CABLE TO THE TRANSMISSION. I DID NOT HAVE THE MONEY TO FIX THIS SO I AM DRIVING MY GRANDMOTHERS CAR I HEARD OF A RECALL FOR THE SAME ISSUES ABOUT A WEEK LATER WITH 2013 FORD FUSIONS BUT THE FORD SAID MY VIN WAS NOT INCLUDED. I FEEL THIS IS A BIGGER ISSUE THAN THEY THOUGHT AND I AM NOT HAPPY AND WITHOUT A VEHICLE
Other or unspecified, Aug 2, 2018
PASS DOOR LATCH ISSUE I CAN T CLOSE DOOR
Other or unspecified, Jul 31, 2018
THE CAR HAS A FLIP OUT KEY. THE KEY STEM BREAKS OUT OF THE FOB HOLDER. IT HAS STUCK IN THE IGNITION AND THE CAR KEEPS RUNNING. YOU NEED A PLIERS TO TURN THE CAR OFF AND PULL OUT THE KEY. BOTH KEY FOBS HAVE BROKEN.
Electrical system, Exterior lighting, Other or unspecified, Jul 30, 2018
MY 2013 FORD FUSION IS EXPERIENCING AN ISSUE WITH THE CLIMATE CONTROL SYSTEM AND THE WINDOW CONTROLS. I HAVE LOST COMMUNICATION WITH THE 'FRONT CONTROL INTERFACE MODULE', 'DOOR CONTROL MODULE A', AND 'DOOR CONTROL MODULE B'. WHEN THIS HAPPENS, MY ECM DISPLAYS THE FOLLOWING CODES, P193E: A/C CLUTCH REQUEST SIGNAL, U0199: LOST COMMUNICATION WITH DOOR CONTROL MODULE A, U0200: LOST COMMUNICATION WITH DOOR CONTROL MODULE B, AND U0256: LOST COMMUNICATIONS FRONT CONTROLS INTERFACE MODULE. THIS HAPPENS QUITE FREQUENTLY, AND IT HAS HAPPENED WHEN MY CAR IS IN MOTION AND WHEN MY CAR IS STATIONARY. SOMETIMES THIS HAPPENS WHEN I START MY CAR AND SOMETIMES THIS HAPPENS WHEN I AM DRIVING. TO BE CLEAR, I HAVE NO AIR CONDITIONING, NO VENTILATION, AND I CAN NOT ROLL DOWN MY WINDOWS. TO MAKE MATTERS WORSE, THIS SEEMS TO HAPPEN MORE FREQUENTLY WHEN THE TEMPERATURE OUTSIDE IS TOWARDS 90 OR MORE DEGREES FAHRENHEIT. THIS MEANS THE INTERIOR TEMPERATURE OF THE CARE GETS TO BE VERY HOT. IN MY EXPERIENCE, THE ONLY WAY TO FIX THIS ISSUE IS TO DISCONNECT THE BATTERY TERMINALS AND THEN RECONNECT THEM BUT THIS ONLY OFFERS A TEMPORARY FIX TO THE PROBLEM.
Other or unspecified, Jul 27, 2018
I SHUT OF MY CAR ON WEDNESDAY EVENING, WENT IN TO RESTART AND THE IGNITION MADE NO SOUND AT ALL. THE CAR WAS IN PARK BUT THE DASH SHOWED THAT IT WAS STILL IN DRIVE AND THE ALARM WAS ALSO TELLING ME IT WAS NOT IN PARK. THE CAR WAS OBVIOUSLY NOT IN PARK AND COULD EASILY BE MOVED BY A PUSH. I PUT THE PARKING BRAKE ON UNTIL IT COULD BE TOWED. I HAD TO TAKE IT TO FORD AND REPLACE THE SHIFT CABLE TO THE TRANSMISSION. I HEARD OF A RECALL FOR THE SAME ISSUES WITH 2013 FORD FUSIONS BUT THE SERVICE CENTER SAID MY VIN WAS NOT INCLUDED. I FEEL THIS IS A BIGGER ISSUE THAN THEY THOUGHT AND I AM NOT VERY HAPPY.