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2013 Ford Fusion

Problems, recalls and owner-reported issues

Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.

Complaints by model year
  8. 1,956

Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.

Primary concernSteering418 reports · 21% of complaints
Owner complaints1,956Filed with NHTSA
Recall relationship19 safety recallsNHTSA campaign records

What owners report most often

  1. Steering418
  2. Engine399
  3. Power train315
  4. Other or unspecified200
  5. Electrical system189
  6. Structure179
  7. Fuel/propulsion system133
  8. Seat belts113

Recalls and investigations

  1. Power train, manual transmissionJun 9, 2026

    Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.

    A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.

    Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.

    Campaign 26V376000 on NHTSA.gov

  2. Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023

    Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.

    A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.

    Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.

    Campaign 23V162000 on NHTSA.gov

  3. Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022

    Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

    A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

    Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.

    Campaign 22V413000 on NHTSA.gov

  4. Latches/locks/linkages, doors, latchJun 8, 2020

    Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

    A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

    Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

    Campaign 20V331000 on NHTSA.gov

  5. Steering, electric power assist systemAug 29, 2019

    Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.

    If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.

    Campaign 19V632000 on NHTSA.gov

  6. Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019

    Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.

    If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.

    Campaign 19V362000 on NHTSA.gov

  7. Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018

    Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.

    If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.

    Campaign 18V471000 on NHTSA.gov

  8. Power train, manual transmissionMar 12, 2018

    Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.

    A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.

    Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.

    Campaign 18V169000 on NHTSA.gov

  9. Latches/locks/linkages, doors, latchMar 27, 2017

    Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

    A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

    Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.

    Campaign 17V210000 on NHTSA.gov

  10. Engine and engine cooling, engineMar 27, 2017

    Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.

    If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.

    Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.

    Campaign 17V209000 on NHTSA.gov

  11. Seat belts, frontDec 5, 2016

    Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.

    If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.

    Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.

    Campaign 16V875000 on NHTSA.gov

  12. Steering, electric power assist systemApr 28, 2015

    Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.

    If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.

    Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.

    Campaign 15V250000 on NHTSA.gov

  13. Latches/locks/linkages, doors, latchApr 24, 2015

    Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

    A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

    Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.

    Campaign 15V246000 on NHTSA.gov

  14. Air bagsSep 26, 2014

    Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.

    The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.

    Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.

    Campaign 14V597000 on NHTSA.gov

  15. Seats, front assembly, reclinerApr 2, 2014

    Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."

    The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.

    Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.

    Campaign 14V164000 on NHTSA.gov

  16. SteeringMay 31, 2013

    Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.

    This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.

    Campaign 13V232000 on NHTSA.gov

  17. Fuel system, gasolineMay 31, 2013

    Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.

    A fuel leak in the presence of an ignition source may result in a fire.

    Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.

    Campaign 13V227000 on NHTSA.gov

  18. Engine and engine coolingDec 3, 2012

    This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.

    If flammable engine fluids come in contact with the vehicle’s hot exhaust system, a vehicle fire could occur.

    Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicle’s powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.

    Campaign 12V551000 on NHTSA.gov

  19. Exterior lighting, headlightsNov 30, 2012

    Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.

    An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.

    Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.

    Campaign 12V553000 on NHTSA.gov

Representative owner complaints: other or unspecified

200 reports, newest first. Show all

  1. Other or unspecified, Service brakes, Engine, Jul 25, 2018

    POORLY DESIGNED SEAL AROUND BACK-UP CAMERA HOUSING ALLOWS MOISTURE INTO HOUSING, SENDS FAULTY SIGNAL TO ENGINE WHEN VEHICLE IS STARTED AND SHIFTED TO REVERSE ULTIMATELY SHUTTING DOWN THE ENGINE. THIS DOES NOT HAPPEN 100% OF TIME, BUT IT IS CONCERNING. USUALLY OCCURS DURING/AFTER RAIN, SNOW, OR HIGH HUMIDITY DAYS. THIS DESIGN FLAW ALSO DISABLES THE BRAKES, EMERGENCY BRAKE, AND POWER STEERING. VEHICLE DOES NOT TURN ON RIGHT AWAY AND STARTER CONTINUOUSLY CLICKS UNTIL VEHICLE COMPUTER RESPONDS TO START, KEY FAUB IS THE ONLY WAY I HAVE BEEN ABLE TO START THE VEHICLE AFTER THIS EVENT OCCURS. SOMETIMES THE COMPUTER GETS SO JAMMED UP THAT I MUST COMPLETELY DISCONNECT THE BATTERY AND HARD RESTART THE COMPUTER. WHEN THE ISSUE OCCURS THE VEHICLE CANNOT BE STOPPED AND WILL CONTINUOUSLY MOVE BACKWARDS UNTIL IT STOPS ON ITS OWN, IT HITS SOMETHING, OR THE VEHICLE CAN BE STARTED AGAIN. THIS DID HAPPEN TO ME WHILE I WAS PARKED ON A SLIGHT INCLINE AND MY CAR STOPPED AFTER IT ROLLED IN TO A PARKED CAR, LUCKILY NO DAMAGE OCCURED. AS SOMEONE WHO USED TO BE AN AIRBAG DESIGN ENGINEER I DEFINITELY BELIEVE THIS TO BE A SAFETY ISSUE. A MECHANIC AT THE FORD DEALERSHIP I BOUGHT THE VEHICLE FROM INFORMED ME THAT THIS ISSUE IS KNOWN TO FORD(HE FOUND THE INFORMATION ON HOW TO DIAGNOSE, REPAIR, AND WHAT PARTS TO BUY IN THE REPAIR DATABASE) AND I CALLED FORD TO CONFIRM THAT THEY DO KNOW THIS ISSUE. FORD INFORMED ME THAT THEY DO KNOW OF THE ISSUE, BUT IT IS NOT A SAFETY CONCERN. THIS ISSUE COSTS OVER $800 TO FIX AT A DEALERSHIP. MY EXTENDED WARRENTY WON'T COVER THE COST OF THE REPAIR BECAUSE IT IS CONSIDERED "WATER DAMAGE"

  2. Other or unspecified, Jun 30, 2018

    MY CAR WAS PARKED. I STARTED IT UP AND IT IS STUCK IN PARK. I CAN'T GET IT TO SWITCH GEARS.

  3. Seat belts, Other or unspecified, May 22, 2018

    I HAVE HAD THE WORST EXPERIENCE WITH TRYING TO GET MY RECALL RESOLVED 1ST OF ALL MY DOOR OPEN WHILE ON THE HIGHWAY. AND ALSO WHILE I WAS ON MY WAY TO WORK. SO I CALLED ONLY TO FIND OUT THAT THIS WAS PART OF A NATIONAL RECALL. NOW I THOUGHT I ONLY HAD A RECALL ON MY SEATBELTS AND AIRBAG. NOW HAD THEY KEPT THEIR WORD ON MARCH 28TH THIS COULD HAVE BEEN RESOLVED. HELP....

  4. Other or unspecified, May 17, 2018

    PASSENGER SIDE FRONT DOOR OPENED WHEN GOING AROUND A CORNER, AND MY WIFE ALMOST FELL OUT OF THE CAR

  5. Other or unspecified, Fuel/propulsion system, May 3, 2018

    I HAVE A 2013 FORD FUSION THAT I JUST HAD TO REPLACE THE. TAKE BOOSTER ON, 8000 MILES OUT OF WARRANTY...AND NOW1 WEEK LATER, MY TURBO HAS WENT OUT! GONNA COST OVER $1000 TO FIX, NOT TO MENTION THE 400$ FOR THE BRAKE BOOSTER.. I HAVE ALWAYS BEEN A FORD FAN! BUT THIS IS DEFINITELY PUTTING A BAD TASTE IN MY MOUTH!!!!! I COULD UNDERSTAND IF THE CAR HAD A LOT OF MILES ON IT.... BUT 68,0000 MILES???? COME ON!!!!

  6. Steering, Seat belts, Other or unspecified, Apr 25, 2018

    MY SISTER SENT ME A RECALL NOTICE, IT WASN'T PERTAINING TO MY VEHICLE, BUT I WENT ALONG AND MADE SURE TO LOOK UP MINE ALSO. UPON REVIEWING MY INFORMATION, I WAS SOLD A VEHICLE I BELIEVE SHOULD HAVE NEVER LEFT THE LOT, SINCE THERE WERE RECALLS DATING FROM 2014 AND I BOUGHT THE VEHICLE IN 2017. I CALLED FORD THEY TOLD ME PARTS WEREN'T IN AND THAT I WOULD HAVE TO WAIT, AND THAT ONE PROBLEM OCCURS WHEN YOU LIVE IN HEAVILY SALTED AREAS, I RESPONDED WITH HELLO LADY, I DO LIVE IN CT WHERE IT CONSTANTLY SNOWS. I HAVE EXPERIENCED WHY THESE WOULD BE RECALLS SO FAR SUCH AS THE DOOR LATCH AND THE RESTRAINTS, BUT WITH SUCH GRAVE RECALLS AS THESE WHY WAS IT ALLOWED TO BE SOLD OFF THE LOT WITHOUT HAVING THE RECALLS CHECKED FIRST?

  7. Other or unspecified, Apr 19, 2018

    I LIVE MOSTLY IN FLORIDA WHEN THE TEMPERATURE WAS 87 DEGREES MY SUN ROOF WAS OPEN LATER IN THE DAY I CLOSED THE SUN ROOF IT WAS CRACKED I WASN'T IN THE CAR WHEN IT CRACKED. I HAVE AN EXTENDED WARRANTY BUT THEY REFUSED THE CLAIM. I UNDERSTAND THIS IS HAPPENING TO A LOT OF VEHICLES. FORD DENIED THE CLAIM.THE VEHICLE WASN'T MOVING AND IN A PARKIG LOT.

  8. Power train, Seat belts, Other or unspecified, Apr 14, 2018

    FROM THE DAY I FIRST DROVE MY CAR OFF THE LOT IT WAS A 2013 FORD FUSION S IT'S GRAY. I STARTED THE ENGINE AND THEN SAT IN THE DRIVER'S SEAT BEFORE I PUT IT IN DRIVE I HEAR A LOUD THUMPING NOISE GENERATING FROM THE BACK END OF MY CAR. AND IT'S STILL DOING IT 4 MONTHS LATER NON-STOP AND I CANNOT FIGURE OUT WHAT'S GOING ON ALSO THERE IS A RUSTED HOLE IN MY MUFFLER. ALSO OFTEN TIMES WHEN I AM DRIVING WHEN ACCELERATING THE TRANSMISSION HAS A HUGE LAG IN IT AND SOMETIMES IT STICKS WITHOUT SHIFTING TO THE PROPER GEAR TO ACCELERATE, SOMETIMES I HAVE TO ACTUALLY MANUALLY SHIFT THE GEARS. AND IT GETS VERY ROUGH WHEN IT SLIPS AND SLIDES AND MAKES A BIG DROP WHICH ALSO SHAKES THE ENTIRE VEHICLE AND IT ALSO IMPAIRS THE DRIVING PERFORMANCE. AND ANOTHER THING IS THE SEAT BELT, THE REAR MIDDLE SEAT OF MY VEHICLE WHEN INSTALLING A CHILD SAFETY SEAT THE MIDDLE SEAT BELT GOT ALL JAMMED UP AND WOULD NOT WORK AT ALL. I HAD TO REPLACE IT WITH AN AFTERMARKET SEAT BELT BECAUSE FORD DIDN'T WANT TO FIX IT FOR FREE AND WANTED TO CHARGE ME UPWARDS OF $400 JUST FOR THE SEAT BELT THAT WASN'T MY FAULT THAT I GOT DAMAGED I JUST INSTALLED THE CHILD SEAT LIKE THE LOCAL POLICE SHOWED ME TO AND THEN ONCE I GOT IT OUT THE SEAT BELT IT'S NOT WORKING. THEY SAY IT'S NOT A PART OF THE RECALL WHICH I ALREADY HAVE 4 RECALLS ON MY VEHICLE THAT IS NOT YET FIXED.

  9. Other or unspecified, Apr 12, 2018

    RECALL #17S09. IT HAS BEEN OVER A YEAR SINCE THIS RECALL CAME OUT. IT SEEMS LIKE A PRETTY SERIOUS ISSUE. WHEN DO WE EXPECT A FIX TO THIS PROBELM?

  10. Other or unspecified, Mar 21, 2018, crash

    I WAS DRIVING ON RYE 24 SOUTH BROCKTON MA PULLED OVER TO BREAKDOWN LANE TRANAFTER SHIFTING TO PARK WHEN I GOT OUT THE CAR SHIFTED BACK TO REVERSE AND SPED UP BACKWARD KNOCKED ME DOWN WHILE DOOR OPEN AND ROLLED OVER MY LEFT LEG.

  11. Air bags, Other or unspecified, Visibility/wiper, Mar 15, 2018, crash

    THE AIRBAG HAS BUSTED AROUND 90 DAYS AFTER ACCIDENT ON A CITY STREET WHEN VEHICLE WAS HIT BY ANOTHER VEHICLE

  12. Other or unspecified, Mar 13, 2018

    TAKATA RECALL I BOUGHT A USED CAR FROM IN HOUSE AUTO FINANCE IN HAWTHORNE,CA. DATE OF PURCHASE 12/30/17. I COMPLAIN AND ASKED DEALER STEVE TO FIX THE NOTICED JERKING AS I PULL OFF TO DRIVE OR COME TO A STOP. THEY SPEAKING ON THE MECHANIC THAT WORKS ON GROUNDS MANUEL, SAID IT ONLY GOT AN OIL CHANGE BECAUSE THATS WHAT WAS NEEDED ON THE CAR. THIS WAS IN JANUARYJANUARY. THEN I COMPLAINED AGAIN ABOUT THE SAME PROBLEM AND THE TWO MEN TOLD ME TO BRING IT BACK BUT THE MECHANIC WASNT THERE BUT SET A TIME AND DATE TO COME HE WASN'T THERE. THE THINGS NOTICED ON THE CAR WHEN I GOT IT LOOKED AT THE BREAK PADS IN THE REAR WERE GONE THE BREAK PADS IN THE FRONT IS WORN OUT THE MOTOR MOUNTS NEEDED TO BE REPLACED BUT ONLY TWO WERE NOT THE TRANSMISSION MOTOR MOUNT THE TIRES KEPT HAVING A FLAT THEY ONLY PATCHED IT. I HAVE A 7 MONTH OLD AND BEEN TRYING TO GET THIS CAR FIXED SINCE JANUARY. THE DEALERSHIP WILL FIX PARTIALLY OF THE THINGS MENTIONED BUT NOT FULLY. THEN HE TOLD ME TODAY HE'S NOT FIXING THE CAR. I'LL DRIVE IT ON THE STREET AND IT'LL JERK. I'LL PULL OFF FROM A STOP LIGHT IT'LL JERK. THE TIRE IN THE BACK DRIVER SIDE GOT FLAT. THE TIRE ON DRIVER SIDE IN FRONT GOT FLAT.

  13. Steering, Other or unspecified, Engine, Mar 8, 2018

    I WAS DRIVING AS USUAL. THE CAR SUDDENLY SLOWED DOWN AND THE RED WARNING SIGN CAME ON AND READS " ENGINE COOLANT OVERTEMPERATURE ". AT THIS POINT, THE STEERING BECAME DIFFICULT AND THE SPEED SLOWED TO A CRAWL WHILE WE WERE IN THE MIDDLE OF A HIGHWAY. THIS PUT US ( MY TWO CHILDREN AND I ) IN SO MUCH DANGER! CARS WERE HONKING AND WHIZZING BY US WHICH SCARED MY CHILDREN. WHEN WE FINALLY MADE IT TO THE SIDE OF THE ROAD WHITE SMOKE WAS COMING OUT FROM UNDER THE HOOD. COINCIDENTALLY, WE JUST GOT A LETTER FROM FORD THAT STATES A RECALL THAT DESCRIBED WHAT HAPPENED TO OUR CAR. SAFETY RECALL NOTICE 17S09 / NHTSA RECALL 17V-209

  14. Other or unspecified, Mar 2, 2018

    MY 2013 FORD FUSION HAS HAD STALLING ISSUE FOR A WHILE NOW. IVE HAD THE CAR FOR A LITTLE OVER A YEAR NOW. I COULD BE DRIVING AND THE CAR WILL JUST SPUTTER OUT WITH NO WARNING LIGHTS AT ALL. MOST OF THE TIME IT STARTS BACK UP BUT HAS TROUBLE AT TIMES AS WELL AND I I LOOSE STEERING AND BRAKES WHEN THIS HAPPENS. THERE HAS BEEN A COUPLE CLOSE CALLS DUE TO STALLING. CAR HAS BEEN TO THE DEALER 7 TIMES FOR THE STALLING THAT HAS YET TO BE RESOLVED AND 5 OTHERS TIMES FOR DIFFERENT PROBLEMS. IVE HAD THE CAR A LITTLE OVER A YEAR NOW AND ALL IT HAS BEEN IS PROBLEMS AFTER PROBLEM AFTER PROBLEM. THE DEALER HAS THE CAR MORE THAN I DO. I HAVE MADE COORPORATE AWARE OF THE PROBLEM AND SEEM TO NOT CARE. I HAVE SHOWED THEM THE VIDEO AND THEY SAY THEY DONT KNOW WHAT COULD BE CAUSING THAT TO HAPPEN. IT ALSO HAS TRANSMISSION PROBLEMS WITH JERKING WHEN SHIFTING GEARS AND THEY TELL ME THAT IT IS SUPPOSE TO DO THAT. THATS [XXX]. THIS WILL BE THE FIRST AND LAST FORD PRODUCT I WILL EVER BUY IN MY LIFE. CUSTOMER SERVICE WAS HORRIBLE WITH COOPERATE AND THE DEALER. AND IF I GET INTO AN ACCIDENT BECAUSE THEY DONT KNOW WHAT IS WRONG WITH IT THEY WILL BE GETTING SUED. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

  15. Other or unspecified, Jan 10, 2018

    SUNROOF SHATTERED WHILE PARKED IN GARAGE:

  16. Other or unspecified, Jan 10, 2018

    I NOTICED SEVERAL SOUNDS COMING FROM MY VEHICLE AT HIWAY SPEEDS AND DURING ACCELERATION. TOOK MY CAR TO THE DEALERSHIP. THEY FOUND AN ISSUE WITH THE INTERNAL BEARING IN THE TRANSMISSION. SINCE IT'S A HYBRID TRANSMISSION, THEY SAID THEY NEED TO REPLACE THE ENTIRE TRANSMISSION INSTEAD OF THE BEARING. THEY ORDERED PARTS AND WERE GETTING READY TO FIX UNDER WARRANTY AND THEN THEY REALIZED MY CAR WAS BRANDED TITLE AND SAID I WOULD HAVE TO PAY OUT OF POCKET $5,750. I DECLINED THE REPAIR TO GET SECOND OPINIONS AND TO CONTACT FORD CUSTOMER SERVICE TO SEE IF THERE WAS ANYTHING ELSE THEY CAN DO. THEY SAID I'D HAVE TO PAY OUT OF POCKET. AFTER DOING SOME MORE RESEARCH I FOUND THAT MY PROBLEM IS A KNOWN PROBLEM AND IT AFFECTS 2013-2014 FUSION AND C-MAX VEHICLES. MY CAR IS ONLY AT 50K MILES, I SHOULD NOT BE HAVING TRANSMISSION ISSUES. PLEASE HAVE FORD RELEASE RECALL NOTICES TO 2013-2014 FUSION AND C-MAX VEHICLES. FORD NEEDS TO BE HELD ACCOUNTABLE FOR FAULTY TRANSMISSION BEARINGS AND THEY SHOULD FIX THE PROBLEM FREE OF CHARGE JUST LIKE ANY OTHER RECALL THAT FORD HAS SENT OUT (NOT LOOKING AT THE VEHICLE TITLE). AT THE END OF THE DAY, THE DEALERSHIP HAD MY CAR FOR 2 DAYS, FOUND THE PROBLEM, CHARGED ME $225 TO TELL ME THAT I NEED TO PAY $5,750 TO FIX A KNOWN PROBLEM.

  17. Other or unspecified, Jan 5, 2018

    2013 FORD FUSION LATCHES/LOCKS/LINKAGES:DOORS:LATCH NHTSA CAMPAIGN #15V246000. MY FRONT RIGHT DOOR FAILED TO CLOSE ON 09/27/2017 AND MY RIGHT REAR DOOR FAILED ON 12/21/2017. BOTH TIMES THE CAR WAS STOPPED, IN A PARKING LOT AND FAILED, ONE WHEN EXITING THE CAR AND THE OTHER WHEN ENTERING. I HAD TO USE A BUNGEE CORD THROUGH THE REAR WIDOW WHEN THE FRONT DOOR FAILED AND USE THE CHILD RESTRAINT HOOKS WHEN THE REAR DOOR FAILED. EACH TIME I WAS APPROXIMATELY 100 MILES FROM THE DEALERSHIP IN MY HOME AREA. EACH TIME IT TOOK 3 TO 4 DAYS TO BE REPAIRED. THE DEALER (ERNEST MCCARTY) CHARGED FOR BOTH REPAIRS AS MY VIN WAS NOT INCLUDED IN THE RECALL NOTICE REFERENCED ABOVE. ADDITIONALLY, FORD WAS OF NO HELP, DID NOT RESPOND TO MY INQUIRIES AND THEIR DECISIONS AS THEY SAID THEY WOULD. THEY ALSO APPEARED UNCONCERNED FOR MY PROBLEMS.

  18. Electrical system, Other or unspecified, Fuel/propulsion system, Dec 19, 2017

    MY 2013 FORD FUSION HAS A PROBLEM EVERY TIME I REFUEL IT. 1) IT DOES NOT TURN ON WHEN I FINISHED PUMPING GAS, I HAVE TO KEEP TRYING TO TURN IT ON AND OR STEP ON GAS PEDDLE FOR IT TO TURN ON, ALSO I HAVE TO HAVE MY AC OFF CAUSE I GET THIS HORRIBLE SMELL AND AT ONE POINT SAW FUMES COMING OUT FROM MY AIR VENTS WHICH I THEN SUDDENLY TURN OFF THE AC BUT MY VEHICLE HAD ALSO TURNED OFF BY IT SELF. 2) IT HAS TURNED OFF TWICE WHILE I DRIVE OFF FROM THE GAS STATION, ON THE SAFE SIDE IT TURNED OFF BEFORE I EVEN MADE IT TO THE STREET/ROAD. I THEN HAD A RECALL ON IT AND TOOK IT FOR SERVICE FOR SOMETHING INVOLVING THE DOOR HANDLES AT THAT TIME I REPORTED MY PROBLEM TO A FORD MECHANIC/PERSONNEL AND THE GENTLE MEN ADVISED ME HE WILL NOT BE REPLACING THE PROBLEM SINCE IT WAS NOT ON THE RECALL AND IT WOULD HAVE TO BE PAYED FROM MY POCKET, WHICH I DONT HAVE THE BUDGET FOR IT, AND 3) WHILE I WAS DRIVING HOME FROM WORK ABOUT A 15 MILE DRIVE FROM NEIGHBORING CITY, MY VEHICLE HAD LOST POWER AND STARTED SLOWING DOWN AT WHICH POINT I REALIZED IT HAD TURNED OFF ON THE HIGHWAY AT SPEED OF 50-60MPHS WHILE MY SHIFT WAS IN DRIVE AND MY KEY WAS TURNED IN THE ON POSITION. THIS WAS AT NIGHT TIME SINCE I WORK THE AFTERNOON I THEN SLOWED DOWN TO THE SHOULDER OF THE HIGHWAY AND TURNED IT BACK ON WITH OUT A PROBLEM, THE FOLLOWING DAY IT DID NOT DO THE SAME THING AND AS OF 12/19/2017, I HAVE SEEN REPORT OF THE FORD EXPLORER WITH SIMILARITIES OF THE SMELL BUT DID NOT FIND OF THE FORD FUSION WHICH I WOULD LIKE TO REPORT THIS ISSUE.

  19. Structure, Other or unspecified, Dec 18, 2017

    THE CAR WON'T START! I WAS TOLD BY FORD TO REPLACE THE KEYFOB BATTERY. SO I DID. I REPLACED THE CAR BATTERY AND THE KEYFOB BATTERY AND THIS CAR WILL NOT START.

  20. Power train, Electrical system, Other or unspecified, Dec 13, 2017

    DRIVING AT 45 MPH AND CAR SHUT DOWN DRIVING ON CITY STREET. SAFETY WARNING POPPED UP THAT SAID 'STOP SAFELY NOW'. CAR COASTED TO SIDE OF THE ROAD AND HAD TO BE TOWED TO DEALERSHIP.

  21. Other or unspecified, Nov 29, 2017, crash

    I WAS DRIVING IN MY CAR, WHEN I BEGAN FEELING LIGHT HEADED AND THEN PASSED OUT. WHEN I AWOKE I WAS IN THE HOSPITAL WITH V-FIB. I HAD MY CAR WORKED ON 2 WEEKS PRIOR TO THE ACCIDENT FOR THE AIR CONDITIONING/CIRCULATION. THEY DID NOT CHECK MY BLOOD FOR CARBON MONOXIDE POISONING AT THE TIME. I NOW HAVE A PACE MAKER AND DEFIBRILLATOR AT 33 YEARS OLD. I AM CONCERNED WITH THE ISSUES THAT FORD IS HAVING WITH THE EXPLORERS AND DID THE SAME THING HAPPEN TO ME IN MY FORD FUSION

  22. Other or unspecified, Nov 14, 2017

    MY CAR IS 4 YEARS OLD WITH 35,200 MILES ON IT. MY CENTER CONSOLE SCREEN STOPPED WORKING. BECAUSE OF THE DESIGN OF THE CAR I NO LONGER CAN OPERATE THE SYNC INTERFACE, SOUND, NAVIGATION, PHONE INTERFACE AND LIMITED CONTROL OF HEATING AND COOLING IN THE CABIN. I TOOK THE VEHICLE INTO THE DEALERSHIP AND THE DIAGNOSIS IS A FAILED APIM. INTERESTINGLY FORD HAS GIVEN EXTENDED WARRANTY STATUS FOR THIS VERY ISSUE WITH 2013 FORD FUSIONS BUT IT DOES NOT APPLY TO MY VIN. IT'S OBVIOUSLY THE SAME ISSUE BUT NO ONE HAS EXTENDED THE COVERAGE TO MY VEHICLE. WHAT CAN BE DONE TO CORRECT THIS OMISSION?

  23. Other or unspecified, Nov 4, 2017

    TAKATA RECALL

  24. Seat belts, Other or unspecified, Nov 1, 2017, crash

    RECALL: SEAT BELT ASSEMBLIES THAT DO NOT ADEQUATELY RESTRAIN THE OCCUPANT IN A CRASH CAN INCREASE THE RISK OF INJURY. CAR ACCIDENT. HIT FROM BEHIND AND THE DRIVER SEATBELT CAME APART

  25. Electrical system, Other or unspecified, Sep 26, 2017, fire

    TAKATA RECALL MY CAR CAUGHT FIRE AND BURNED. THE FIRE STARTED WHILE DRIVING BUT I WAS UNAWARE. I JUST KEPT SMELLING POPCORN SMELL. I THEN GOT TO MY DESTINATION , PARKED THE CAR 5 MIN. LATER THE FIRE DEPARTMENT CAME IN AND ASKED IF ANY WAS DRIVING A WHITE FORD FUSION. IT'S WAS BBOT QUIT 2 YEARS OLD AND HAD LESS THEN 50 K MILES.