2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints: other or unspecified
200 reports, newest first. Show all
Other or unspecified, Engine, Sep 5, 2017
TAKATA RECALL I WAS DRIVING MY CAR A COUPLE MONTHS AGO AND ALL OF A SUDDEN IT STOPPED ALLOWING ME TO PUSH THE GAS TO DRIVE AND THE HEAT INDICATOR TOLD ME IT WAS OVERHEATING WITHOUT GIVING ME WARNING. I TOOK IT TO THE DEALERSHIP THEY SAID IT EAST A RECALL AND I PAID CLOSE TO 400 FOR THEM TO FIX AND THEN A RECALL LETTER CAME OUT ADVISING TO WATCH COOLANT LEVELS FOR OVERHEATING ETC. WHILE DRIVING THE OTHER DAY 09/01/2017 MY CAR DID THE SAME THING AND WAS SHOWING IT WAS OVERHEATING WITHOUT WARNING AND NOW THEY ARE TELLING ME AGAIN THAT I HAVE TO PAY FOR THE ISSUE OUT OF POCKET WHICH IS UNFAIR SINCE THE RECALL IS NOT SOMETHING I HAVE CONTROL OVER. I JUST WANT IT FIXED REPLACED OR A REFUND FOR THE PURCHASE PRICE OF MY CAR MINUS THE DEPRECIATION. PLEASE HELP ME GET THIS FIGURED OUT. IF ANY ADDITIONAL INFORMATION IS NEEDED FROM ME PLEASE LET ME KNOW. I SHOULD HAVE THE RECEIPT OF WHEN I PAID ORIGINALLY BUT IT'S IN THE CAR AT THE DEALERSHIP.
Other or unspecified, Aug 26, 2017
ON FEB. 10, 2016, DEFECTIVE DOOR LATCHES ON MY 2013 FORD FUSION HYBRID WERE REPLACED AT WALKER FORD/CLEARWATER, FL DUE TO A RECALL NOTICE. ON AUG. 24, 2017, THE DOOR LATCH ON THE FRONT PASSENGER DOOR FAILED. THE SAME DEALER REPLACED THE FAILED LATCH ON AUG. 26, 2017. I WAS TOLD THAT BECAUSE THE REPLACEMENT PART IS NOT UNDER RECALL AND IS OUTSIDE THE 12 MONTH WARRANTY THAT I AM RESPONSIBLE FOR REPLACEMENT AND REPAIR COSTS. WHEN I STATED THAT I WOULD REPORT THE FAILED LATCH TO THE NHTSA GIVEN THE VARIOUS RECALLS DUE TO FORD DOOR LATCH DEFECTS, THE SERVICE MANAGER SAID HE WOULD CHECK WITH HIS MANAGER ABOUT WAIVING THE COST OF REPAIRS AND HAS NOT YET CHARGED ME. ONLY THE ONE DOOR LATCH WAS REPLACED. I AM CONCERNED THAT THE REPLACEMENT PARTS USED TO REMEDY THE PRIOR RECALL ARE ALSO DEFECTIVE. THE DOOR LATCH FAILED WHILE THE VEHICLE WAS STATIONARY AWAY FROM HOME, WHILE I WAS RUNNING ERRANDS.
Other or unspecified, Jul 28, 2017
I WAS DRIVING MY CAR AT 35MPH WHEN THE TIRE PRESSURE MONITOR FAULT LIGHT SUDDENLY CAME ON, I THOUGHT I WOULD HAVE DEFLATED OR STRUCK A TIRE, JUST PARK MY CAR THINKING THAT THE NEXT DAY I WOULD FIX IT, BUT IT TURNED OUT THERE WAS NOT TIRE DEFLATED AND THE NEXT MORNING WAS NOT ONLY THAT PROBLEM BUT ALSO NONE OF THE CONTROLS (FOBS) TO OPEN MY CAR WORKED, I WENT TO WHERE I BOUGHT THE TIRES TO BE INSPECTED AND I CHECKED THE SENSORS, BUT EVERYTHING WAS FINE AND THEY ADVISED ME TO GO TO THE FORD DEALER, WHERE THEY QUOTED ME ALMOST 2 WEEKS AFTER THE INCIDENT, THE DEALER TOOK 2 DAYS TO DELIVER MY CAR BECAUSE THEY FORGOT TO TALK TO ME. ONCE I WENT BY MY CAR THEY TOLD ME THE RESULT OF THE DIAGNOSIS AND THAT THE PROBLEM WAS THERE WAS NO COMMUNICATION BETWEEN THE BCM AND THE RTM; BCM IS THE PART WHERE THE FUSES ARE AND THE RTM IS THE RADIO TRANSMITTER MODULE, AND WHAT I HAVE TO BUY IS THE RTM WHICH WOULD COST $ 945.83, I WANT TO CLARIFY THAT WITH MY RADIO I HAVE NO PROBLEM SO I I TOLD THE PERSON WHO WAS THERE ... WHY IF IT WAS NOT A PROBLEM FOR LACK OF MAINTENANCE OF MY PART AND I DO NOT HAVE PROBLEMS WITH MY RADIO OR MY TIRES OR SENSORS, BECAUSE I HAVE TO PAY AS MUCH MONEY FOR SOMETHING THAT IS INTERNAL AND FOR A CAR WITH LESS THAN 5 YEARS OF EXISTENCE ... THIS PERSON ONLY TOLD ME THAT FOR THAT YOU SHOULD BUY MORE GUARANTEE BUT I FEEL IT IS UNFAIR BECAUSE I AM STILL PAYING THE CAR, AND NOT FOR LACK OF MAINTENANCE ON MY PART AND ARE PIECES THAT MAYBE THEY USE OF POOR QUALITY .. I HOPE THEY HELP ME OR ADVISE ME THEN NOR THE ALARM OF MY CAR CAN ACTIVATE, ANYWAY I WILL FIX IT BUT I FEEL THAT IT IS A LOT OF MONEY THAT I SHOULD NOT PAY. AND AT THE BEGINNING I AM ALREADY PAYING FOR THE DIAGNOSIS AND ITS BAD SERVICE
Other or unspecified, Jul 12, 2017, crash
THE INCIDENT I DESCRIBED WAS ACTUALLY FOR A 1994 ISUZU TROOPER. SHOWING LONG TERM EFFECTS OF BRAIN INJURY OR ORGANIC BRAIN DISORDER WITH MEMORY DISABILITY.
Other or unspecified, Jul 12, 2017
ON APRIL 23 OF THIS YEAR A COOLANT OVER TEMPERATURE SENSOR KEEPS COMING ON SHUTTING DOWN MY VEHICLE I'VE HAD IT TO FOUR DIFFERENT DEALERSHIPS AND A REPUTABLE GARAGE TRYING TO FIX THE ISSUE. THEY CANNOT FIND OUT WHY I'M LOSING COOLANT OR WHERE THE PROBLEM IS COMING FROM AND WHY MY CAR IS GETTING OVERHEATED AND OVER TEMPERATURE. I HAVE SPENT $2000 IN PARTS AND TOWING AND LABOR AND THE PROBLEM STILL IS NOT FIXED FORD IS INSISTING THAT IT'S NOT THE RECALL THAT IS OUT WITH THE COOLANT SYSTEM AT THIS TIME AND IS TRYING TO GET ME TO PUT A NEW ENGINE IN THE VEHICLE WHEN THEY'RE NOT EVEN SURE WHAT THE PROBLEM IS AND IF THAT WILL EVEN FIX IT. I CAN'T DRIVE THE CAR MORE THAN 30 MINUTES AND THE TEMPERATURE STARTS TO RISE IAND SHUTS MY CAR DOWN ..I HAVE FILED 2 CASES WITH FORD AND THEY HAVE DONE NOTHING TO HELP ME.
Electrical system, Other or unspecified, Jun 21, 2017
VEHICLE WAS PARKED (OUT OF TOWN WEEKEND) WHEN STARTING UP TO GO HOME IT TOTALLY SHUT DOWN, LIGHT CAME STATING SOMETHING ABOUT COOLANT TEMPERATURE AND I HAD NO POWER WHAT SO EVER. GOT TOWED TO FORD, ONLY HAD VEHICLE SINCE FEB. 2017, SAUDERED AND RECONNECTED SOME WIRING THAT THEY SAID WAS CHEWED BY SOME CRITTER, I.E. MOUSE. $360. LATER. AFTER DOING MY OWN RESEARCH I SEE WIRING IS BEING BEING COVERED IN SOME SOY COATING AND SEATS ARE MADE WITH OTHER PRODUCTS THAT CAN LURE CRITTERS. I DON'T UNDERSTAND AND FEEL WHY SHOULD I PAY THAT OUT OF POCKET.
Other or unspecified, Jun 21, 2017
PASSENGER SIDE SUN VISOR DROPPED STRAIGHT DOWN AND WILL NOT STAY UP. I CANNOT SEE THROUGH IT SO IT BLOCKS VISIBILITY TO MY RIGHT UNLESS I USE A HAND TO HOLD IT UP. THIS HAPPENED WHILE DRIVING THE WEST VIRGINIA TURNPIKE (ALTHOUGH I DOUBT THAT HAD ANYTHING TO DO WITH THE MALFUNCTION) AND SWUNG IT DOWN TO KEEP SUN OUT OF MY EYES. NEVER STAYED UP SINCE.
Other or unspecified, Jun 19, 2017
REAR PASSENGER DOOR LATCH ON VEHICLE BROKE, CAUSING DOOR TO FLY OPEN WHILE DRIVING. WITHIN 24 HOURS, DRIVER DOOR LATCH SUFFERED THE SAME FAILURE. DOORS ARE OPEN AT ALL TIMES, AND CANNOT BE LATCHED. CUSTOMER BELIEVED THE PROBLEM TO BE COVERED BY THE RECALL OF OTHER 2013 FUSION VEHICLES FOR THE SAME ISSUE, BUT WAS INFORMED THAT THE ENERGI WAS NOT PART OF THAT RECALL.
Other or unspecified, Jun 14, 2017
THE IGNITION TURNED OFF WHILE I WAS DRIVING AROUND IN A PARKING LOT. THE KEY CAN POP OUT OR BE TUCKED IN WHEN YOU PRESS A BUTTON, LIKE A POCKET KNIFE. WHILE I WAS DRIVING, THE KEY DIDN'T HOLD IT'S PLACE, THEN DROPPED AND WAS DANGLING INSTEAD OF FIXED AND LOCKED. WHEN THE KEY DROPPED DOWN THE IGNITION SWITCH TURNED OFF, THEN I GOT A MESSAGE ON THE SCREEN WHICH SAID THAT THE VEHICLE WAS NOT IN PARK. THAT MESSAGE COMES ON IF YOU ATTEMPT TO TURN THE CAR OFF WITHOUT THE VEHICLE BEING IN PARK.
Structure, Other or unspecified, Apr 5, 2017
DRIVER DOOR DOES NOT SHUT
Vehicle speed control, Other or unspecified, Engine, Mar 30, 2017
2013 FORD FUSION ENGINE ACCELERATION WHILE DRIVING. I WAS DRIVING ON THE FREEWAY AT 65 MPH WITH MY HUSBAND AND SON. ALL OF A SUDDEN THE CAR ACCELERATED AND WOULD NOT STOP. I PUMPED THE BREAKS , WHEN I REALIZED THAT WAS NOT WORKING I PUT MY FOOT ON THE BREAK ALL THE WAY. THE CAR FINALLY STARTED TO SLOW DOWN BUT WOULD NOT COMPLETELY AND THE ENGINE WAS STILL IN ACCELERATION. WHEN I WAS ABLE TO SLOW IT DOWN TO A SAFE ENOUGH SPEED, I PUT THE CAR IN PARK AND TURNED THE ENGINE OFF. WE WERE ABLE TO GET IT TO A DEALERSHIP 2 MILES AWAY WHERE IT HAS BEEN THERE SINCE. THE DEALERSHIP IS GREAT, ITS FORD CORPORATE THAT IS THE PROBLEM. THIS IS A MAJOR SAFETY RECALL THAT NEEDS ACTION RIGHT AWAY. WE HAVE BEEN WITHOUT A CAR FOR OVER 2 WEEKS. THE DEALERSHIP AND FORD CORPORATE STATED THEY HAVE NOT SEEN ANYTHING LIKE THIS. FORD CORPORATE HAS WALKED THROUGH STEPS WITH THE TECHNICIANS TO TRY AND FIX THE ISSUE. THEY HAVE REPLACED MANY PARTS AND FAILED AT EVERY ATTEMPT. THEY STILL DO NOT KNOW WHAT IS WRONG AND REFUSE TO ACCOMMODATE US IN ANY WAY. I CANT EVEN GET A RETURN CALL FROM FORD CORPORATE. TIME FOR A LAWYER. THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE ADDRESSED BEFORE SOMEONE LOSES THEIR LIFE DRIVING THIS CAR.
Air bags, Seat belts, Other or unspecified, Mar 23, 2017
TAKATA RECALL. CAN I GET IT FIXED ? ALSO SOMETHING WITH MY DOOR.
Electrical system, Other or unspecified, Engine, Mar 20, 2017, fire
WE WERE DRIVING DOWN THE HIGHWAY 2 HOURS FROM HOME AND I HAD A WARNING LIGHT COME ON, ENGINE COOLANT TEMPTRESS OVERHEATED. SO ME AND MY HUSBAND PULLED OVER ON THE SIDE OF THE ROAD EVERYTHING LOOKED FINE, WE HAD COOLANT.WE SAT FOR ABOUT 10 MINS TO BE SAFE. AND PROCEEDED DOWN THE HIGHWAY. AFTER 2 MINS WE HAD ANOTHER WARNING LIGHT COME ON STEERING SYSTEM FAILURE. AT THIS POINT HE COULDN'T MOVE THE WHEEL SO WE PULLED OVER AGAIN AND AS SOON AS WE STOPPED BLACK SMOKE CAME IN THE VENTS AND UP THE WINDSHIELD. AS WE OPEN OUR DOORS THERE IS FLAMES COMING IN THE DOOR ON THE FRONT PASSENGER SIDE WE QUICKLY EVACUATED THE VEHICLE AND CALLED 911.
Other or unspecified, Feb 27, 2017
MY HUSBAND WAS DRIVING HIS FORD FUSION INTO THE DRIVEWAY OF OUR HOME WHEN THE PASSENGER CAR SIDE DOOR OPENED. SINCE THEN PASSENGER SIDE DOOR WILL NOT CLOSE PROPERLY. I RESEARCHED THIS A BIT AND FOUND THAT THERE HAVE BEEN A LARGE AMOUNT OF RECALLS ON THE DOORS BECOMING UNLATCHED WHILE DRIVING FOR THIS 2013 FORD FUSION BUT WHEN I SPOKE WITH THE FORD DEALERSHIP THEY SAID THAT MY VEHICLE WAS NOT COVERED UNDER THE RECALL.
Electrical system, Other or unspecified, Fuel/propulsion system, Feb 22, 2017
ON LOCAL ROAD, VEHICHLE HESITATES WHEN I STEP ON THE GAS. WHEN I GET TO A STOP LIGHT IT SHUDDERS THEN STALLS. THIS OCCURS FREQUENTLY FOR THE PAST TWO WEEKS AS OF THIS ENTRY DATE.MY VEHICLE HAS UNDER 53K MILES AND THE DEALER SAYS THE PART AND FIX IS NOT UNDER WARRANTY. ITS CALLED A LO PRESSURE GAS SENSOR I BELIEVE. IF ITS ATTACHED TO THE GAS TANK THEN HOW COULD IT NOT BE UNDER WARRANTY WITH UNDER 60K MILES STANDARD COVERAGE.IS THIS STANDARD FOR ALL DEALERSHIPS WITH WARRANTY COVERAGE OR LACK THERE OF FOR THIS PART.
Other or unspecified, Feb 14, 2017
REAR PASSANGER DOOR LATCH FAILS, DOOR FLYS OPEN WHEN DRIVING AND WILL NOT CLOSE.
Other or unspecified, Jan 27, 2017
THE PASSENGER SIDE DOOR LATCH WILL NO LONGER LATCH AND SWINGS OPEN FREELY
Other or unspecified, Jan 3, 2017
SHIFTER CABLE WENT BAD AT 78000 MILES. THE CAR WOULD NOT GO DOWN IN GEAR. EVERY TIME YOU GO BACK IT WOULD STAY IN THAT GEAR AND NEVER GO BACK TO PARK. IT GOT STUCK IN THE SPORT GEAR AND NEVER ABLE TO GO TO NEUTRAL, DRIVE NOR PARK. THE DEALERSHIP SAID THAT THE CABLE FROM THE SHIFTER TO THE TRANSMISSION WAS BAD. THIS PART COST $512 TO FIX AT THE DEALERSHIP.
Other or unspecified, Fuel/propulsion system, Dec 10, 2016
THIS CAR (2013 FORD FUSION ECOBOOST) IS APPROX 3 YEARS OLD WITH ONLY 59K MILES. AT SLOW SPEEDS SUCH AS PULLING OUT OF A PARKING LOT OR COASTING TO A SLOW SPEED AT A LIGHT OR STOP SIGN THE ENGINE JUST DIES LIKE IT RAN OUT OF GAS. YOU HAVE TO PULL OVER AND STOP THE CAR. YOU THEN HAVE TO RESTART THE CAR. AFTER A FEW SECONDS IT STARTS JUST FINE. IT'S RANDOM BUT BECOMING MORE FREQUENT. IT'S A SAFETY CONCERN AND DANGEROUS TO DRIVE IN HEAVY TRAFFIC. THE DEALER SAID IT'S PROBABLY THE ELECTRONIC THROTTLE BODY A VERY WELL KNOWN ISSUE ACCORDING TO POSTINGS. PART IS $700 AND LABOR $200 FOR A PART THAT IS COVERED UNDER WARRANTY FOR OTHER FORD FUSION BUT NOT THE ECOBOOST! . NATIONAL HIGHWAY TRAFFIC ADMINISTRATION (NHTSA) OPENED ANINVESTIGATIONINTO SUDDEN SURGES AND POWER LOSS IN FORD ENGINES. BY MARCH OF 2014, FORD AGREED TO A MASSIVE 'CUSTOMER SATISFACTION PROGRAM' THAT EXTENDED THE ETB WARRANTY TO 10 YEARSOR150,000 MILES FOR CERTAIN VEHICLES. FOR WHATEVER REASON, FORD REFUSES TO CALL IT A RECALL. O 2009-2013 FORD ESCAPE O 2009-2013 FORD FUSION O 2009-2013 MERCURY MARINER O 2009-2013 MERCURY MILAN THE DEALER IS SAYING THEY CANNOT FIND ANYTHING WRONG BUT DID REPLACE THE BATTERY FOR A FEE. IT IS RANDOM AS I TOLD THE DEALER BEFORE AND REALLY BEGINGING TO THINK THEY DO NOT WANT TO DO ANYTHING ABOUT THE ISSUE. VERY DANGEROUS IF SOMEONE PULLS OUT IN TRAFFIC AND THE CAR STALLS OUT. COULD BE FATAL!! HTTP://WWW.FORDPROBLEMS.COM/TRENDS/ELECTRONIC-THROTTLE-BODY/
Other or unspecified, Fuel/propulsion system, Nov 9, 2016
CAR LOST POWER AND STARTED REVVING GOING UP A HILL. WOULDN'T ACCELERATE. NEXT DAY IT WOULDN'T START. IT'S STILL AT THE SHOP AND THEY HAVE NO IDEA WHAT'S WRONG
Other or unspecified, Oct 3, 2016
THE DOOR LATCH BROKE CAUSING THE DOOR TO NOT LATCH CLOSED. THERE IS AN ACTIVE RECALL FOR THIS YEAR MODEL, HOWEVER MY VIN NUMBER WAS NOT COVERED. THE CAR WAS STATIONARY AT THE TIME SO NO DAMAGED WAS CAUSED. THERE IS ALSO NO VISIBLE DAMAGE TO THE CAR.
Other or unspecified, Sep 13, 2016
2013 FORD FUSION SE 1.6L 39,000 MILES SUDDENLY LOST POWER AND WRENCH LIGHT CAME ON. BARELY ABLE TO TURN AROUND AND GET BACK -- LUCKILY ONLY TWO BLOCKS AWAY FROM HOME. AFTER TURNING THE CAR OFF, THE PROBLEM SEEMED TO GO AWAY. THE NEXT DAY, BOTH PASSENGER SIDE DOORS PROCEEDED NOT TO CLOSE DUE TO FAULTY LATCHES, SO WE TOOK THE CAR TO OUR LOCAL FORD DEALERSHIP SERVICE CENTER AND TURNS OUT THERE WAS A RECALL ON THE LATCHES (FYI, WE WERE IN JUST TWO WEEKS PREVIOUSLY FOR SERVICE WITHOUT ANY MENTION OF THE RECALL -- ANOTHER SAFETY ISSUE, AS WE HAD OUR DOG IN THE BACKSEAT, AND WE HAD TO USE HER LEASH TO TIE THE DOOR SHUT SO SHE WOULD FLY OUT OF THE DOOR THAT WOULDN'T CLOSE). WE THEN ASKED THEM TO SEE IF THEY COULD FIND ANYTHING OUT ABOUT THE WRENCH LIGHT. DEALER SERVICE CENTER SAID THROTTLE BODY NEEDED TO BE REPLACED FOR $700. AFTER RESEARCHING, IT TURNS OUT FORD HAS ADMITTED PROBLEMS CONCERNING THIS ISSUE AND ALLOWED FOR A ONE TIME REPAIR FOR 10 YEARS OR 150,000 MILES. HOWEVER, BOTH SERVICE CENTER AND REGIONAL MANAGEMENT HAVE CLAIMED THAT OUR CAR DOES NOT MEET REQUIREMENTS BASED ON VIN. HOW CAN THIS BE? IF WE HAVE THE ISSUE, THEN THE ISSUE IS PRESENT IN OUR CAR. THIS PART ISN'T DUE TO BE SERVICED UNTIL 75,000 MILES PER MANUFACTURER SUGGESTION. WE CALLED THE FORD CUSTOMER SERVICE HOTLINE WHICH SENT US AROUND AND AROUND AND BASICALLY IT COMES DOWN TO WHATEVER THE LOCAL DEALERSHIP SERVICE CENTER TELLS US. THE PART IS SO BACK ORDERED, PRESUMABLY BECAUSE THERE IS A WIDE-SPREAD ISSUE WITH THIS PARTICULAR PROBLEM (ACCORDING TO A LOCAL FORD PARTS DEPARTMENT MANAGER) - THAT THE PRICE OF THIS PART HAS SKYROCKETED. MAKING US THE PROFIT CENTERS FOR A KNOWN, BORDERLINE RECALL/SAFETY PROBLEM THAT HAS BEEN ADDRESSED IS ABSURD AND UNBELIEVABLE TO ME AT THIS POINT. NO WE HAVE GONE FROM LOVING OUR CAR THAT HAS GIVEN US ZERO PROBLEMS FOR THREE YEARS TO NEVER BUY A FORD. EVER.
Electrical system, Other or unspecified, Service brakes, Aug 25, 2016
INITIAL FAILURE OF PARKING BREAK SWITCH WARNING LIGHT (AND SWITCH ITSELF) FOLLOW BY WIRE HARNESS FAILURE UNDER DASH DUE TO WIRES RUBBING AGAINST EXPOSED STEEL DASH FRAME CAUSING UNKNOWN ADDITIONAL ISSUES, INCLUDING ACTIVATION OF DASHBOARD CHECK ENGINE LIGHT. FAILURES HAPPENED OVER TIME AS WIRING BECAME FRAYED AND FINALLY CAUSED A SERIES OF SHORT CIRCUITS. THE WIRING HARNESS FAILURE WAS REPORTED TO FORD CUSTOMER SERVICE - CASE NUMBER CAS-10375276-L2-W7-J7. NO ACTION WAS TAKEN OTHER THAN A FOLLOW-UP EMAIL FROM THE DEALER'S SERVICE MANAGER SUGGESTING I HOLD ON TO THE PAPERWORK IN THE EVENT OF A RECALL. NOTE THAT THE MECHANIC INFORMED THE SERVICE DEPARTMENT THAT "I'VE SEEN THIS BEFORE". THE CAR HAS ABOUT 62,200 MILES ON IT AND IS ONLY 3 YEARS OLD. GIVEN THE COMPUTERIZED NATURE OF THIS CAR, A COMPUTER WIRE HARNESS FAILURE IS CLEARLY A SAFETY HAZARD WORTH INVESTIGATION. MY GUESS IS THAT THERE ARE SEVERAL POSSIBLE SIMPLE FIXES, INCLUDING RE-ROUTING THE WIRE HARNESS, LINING THE STEEL FRAME WITH A RUBBER COATING AND SIMILAR APPROPRIATE STEPS THAT COULD BE TAKEN.
Structure, Other or unspecified, Aug 22, 2016
ON FRIDAY 8/05/16 WHILE VEHICLE WAS IN MOTION IN A RESIDENTIAL AREA IN IMPERIAL, CA, THE FRONT DRIVERS SIDE DOOR OPENED. I ATTEMPTED TO SHUT THE DOOR MANY TIMES BUT WAS NOT SUCCESSFUL. I HAD TO PULL OVER AND DRIVE THE REST OF THE WAY HOME (TWO BLOCKS) HOLDING THE DOOR WITH ONE HAND. THE DOOR WILL NOT SHUT AND JUST SPRINGS BACK WHEN IT SHOULD HOLD SHUT. AFTER A SEARCH ONLINE I DISCOVERED THIS IS A SAFETY RECALL FOR MY CAR, WHEN I CALLED MY LOCAL FORD DEALERSHIP TO REPORT IT AND TAKE IT IN THEY STATED MY VIN NUMBER WAS NOT ON THE RECALL LIST AND I WOULD HAVE TO CONTACT FORD CO. I SPOKE WITH FORD CO. THEY INFORMED ME THAT I WOULD HAVE TO TAKE MY CARE IN FOR A "DIAGNOSTIC CHECK" SINCE I COULD NOT PROVE OVER THE PHONE SOMETHING WAS WRONG WITH MY VEHICLE. I ONCE AGAIN CONTACTED MY LOCAL FORD DEALERSHIP AND WAS TOLD TO HAVE MY CAR FIXED AND PAY $300 I WOULD BE ABLE TO HAVE IT READY THE FOLLOWING DAY BUT FOR A DIAGNOSTIC CHECK IT WOULD BE THREE WEEKS. I WAS ALSO TOLD I WOULD HAVE TO PAY PRIVATELY UNTIL FORD CO. ADDED MY VIN NUMBER TO THE RECALL LIST.
Other or unspecified, Aug 5, 2016
MY PASSENNGER DOOR WILL NOT STAY CLOSED I WAS GETTING READY TO LEAVE THE STORE AND THE DOOR JUST SWUNG OPEN AND IT WILL NOT LATCH INTO PLACE JUST BOUGHT THIS CAR IN MARCH OF 2016 FROM A USED CAR DEALERSHIP