2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints: other or unspecified
200 reports, newest first. Show all
Other or unspecified, Engine, Aug 4, 2016
WE HAVE A 2013 FORD FUSION AND WHILE DRIVING CAR MAKING A RIGHT TURN THE PASSENGER REAR DOOR FLEW OPEN LUCKILY OUR CHILD WAS SITTING AWAY FROM THE DOOR AND WE WERE ON OUR DRIVEWAY TURNING ON A SMALL HIGHWAY. THE DOOR LATCH IS NOT ALLOWING DOOR TO STAY SHUT. UPON RESEARCH WE FOUND THERE IS A RECALL ON DOOR LATCH OF 2013 FORD FUSION MANUFACTURED AT HERMOSILLO PLANT AND DURING CERTAIN DATES IN 2012. WE TAPED OUR DOOR SHUT AND WENT TO DEALERSHIP THEY STATED THAT OUR VEHICLE IS NOT PART OF THIS RECALL. I INFORMED THEM THAT OUR CAR WAS MANUFACTURED IN HERMOSILLO PLANT IN 2013 AND IT FITS THE RECALL DESCRIPTION. HOWEVER THEY WOULD NOT PAY FOR IT EVEN THOUGH IT IS A RECALL. THEY WANT US TO PUT UP THE 400.00 TO PAY FOR IT WHEN THEIR COMPANY HAS A RECALL ON DOOR LATCHES. WE HAD ANOTHER ISSUE WITH THE COOLANT AND AGAIN THEY HAD A RECALL ON THE COOLANT SYSTEM AS WELL BUT OUR CAR IS NOT PART OF THE RECALL ALTHOUGH AGAIN IT FIT THE RECALL DESCRIPTION TO A T. WE PAID TO HAVE THAT FIXED BUT THIS IS RIDICULOUS THAT WE HAVE TO PAY OUT OF OUR OWN POCKET ON A RECALL THE COMPANY SHOULD BE RESPONSIBLE FOR FIXING. WE DON'T HAVE 400.00 TO FORK OUT AND WE NEED IT FIXED AS WE HAVE 3 CHILDREN THAT WE TAKE TO SCHOOL EVERYDAY AND WE ARE STRUGGLING TO FIND OUT WHERE WE CAN GET THE MONEY TO FIX THIS PROBLEM WHEN WE FEEL IT SHOULD BE FORD TO FIX IT.
Other or unspecified, Jun 30, 2016
REAR RIGHT DOOR LATCH WILL NOT LATCH. DOOR REMAINS IN OPEN POSITION. UNSAFE TO DRIVE AS DOOR CAN FLY OPEN.
Structure, Other or unspecified, Jun 27, 2016
THERE IS CURRENTLY A RECALL FOR THE 2013 FUSION VEHICLES BUILT AT HERMOSILLO ASSEMBLY PLANT FOR ALL 4 DOOR LATCHES. FORD CLAIMS MY FUSION DOES NOT FALL UNDER THE RECALL. BUT MY 18 YEAR OLD DAUGHTER WAS DRIVING DOWN A HIGHWAY WITH MY 12 YR OLD SON SITTING IN THE BACK SEAT PASSENGER SIDE WHEN THE DOOR CAME OPEN BY ITSELF WHILE THE CAR WAS IN MOTION DOING 60 MPH AND NOW THE DOOR WILL NOT CLOSE. WE HAD A MECHANIC LOOK AT IT AND SAYS IT IS A FAULTY DOOR LATCH. I NOW HAVE TO PAY $202 TO BUY THE PART TO FIX ONE DOOR. THE RECALL SAYS IT CAN HAPPEN TO ALL FOUR DOORS. THIS RECALL NEEDS TO BE EXPANDED TO ALL 2013 FUSIONS. THERE IS OBVIOUSLY A HUGE SAFETY ISSUE.
Other or unspecified, Fuel/propulsion system, May 13, 2016
WHEN EVER I STOP FOR GAS THE CAR HAS TROUBLE STARTING.IT ALSO STOPPED RUNNING AT A RED LIGHT. AFTER A FEW MINUTES IT TURNED OVER. CAR MAKES A STRANGE NOISE WHEN DOING 40 MPH OR MORE.I DON'T FEEL ANYTHING DIFFERENT. BUT IT MAKES A LOUD NOISE EVERY COUPLE SECONDS.
Other or unspecified, Engine, Apr 8, 2016
THE AIR CONDITIONING COMPRESSOR CLUTCH FELL OFF THE VEHICLE WHILE DRIVING. THE BOLT RETAINING THE CLUTCH ASSEMBLY SHEARED OFF RESULTING IN THE CLUTCH ASSEMBLY SEPARATING FROM THE COMPRESSOR PULLEY.
Other or unspecified, Mar 7, 2016
THE LATCH ON THE PASSENGER FRONT DOOR FAILED AND NO LONGER FUNCTIONS, JUST AS DESCRIBED IN RELEVANT RECALL. HOWEVER, ALTHOUGH MY MODEL YEAR IS PART OF RECALL, FOR SOME UNKNOWN REASON MY VIN IS EXCLUDED. FORD MUST FIX THIS PROBLEM BEFORE IT HAPPENS TO THE OTHER DOORS. I WAS TRYING TO ENTER FREEWAY WHEN THE FRONT PASSENGER DOOR FLEW OPEN. THIS VEHICLE IS A FAMILY CAR, AND I HAVE 3 MINOR CHILDREN WHO, I PREFER, ARE NOT PUT IN HARMS WAY AS A RESULT OF SOME MISPLACED ISSUE ON WHETHER MY VEHICLE IS INCLUDED IN THE RECALL OF THESE PARTS, WHICH ARE ALREADY WELL-ESTABLISHED AS DEFECTIVE.
Other or unspecified, Mar 3, 2016
DOOR LATCH BROKE. NO FOUL PLAY. DEALERSHIP SAYS ITS NOT PART OF THE RECALL.
Other or unspecified, Feb 11, 2016
TWICE I HAVE TURNED RIGHT INTO MY DRIVEWAY AND MY CAR HAS SURGED FORWARDED AS IF HIT FROM BEHIND OR THE BRAKES FAILED. I AM OBVIOUSLY AT A LOW SPEED AND THE ROAD SLOPES DOWN SLIGHTLY. MY DRIVE IS GRAVEL. IT PROBABLY SURGED A GOOD CAR LENGTH BEFORE THE BRAKES ENGAGED, YET MY FOOT WAS ON THE BRAKES THE ENTIRE TIME. IT WAS SCARY AS HELL. THE FIRST TIME I THOUGHT I HAD BEEN HIT FROM BEHIND BY ANOTHER CAR. THE DEALER LOOKED AT IT TODAY AND FOUND NO ISSUES. I'M NOT HAPPY WITH THIS WAITING TO HAPPEN AGAIN AS I HAVE NO IDEA WHAT SEQUENCE OF EVENTS CAUSED IT BEFORE. THE FIRST TIME WAS ABOUT A MONTH AND A HALF AGO AND THE OTHER TIME WAS ONE WEEK AGO.
Other or unspecified, Jan 8, 2016
IN THE TRUNK OF THE CAR, THE SHEET METAL THAT IS ON THE TOP OF THE TRUNK, IT HAS VERY SHARP EDGES.. WHILE LOADING TRUNK, MY HAND/FINGER WAS CUT ON THE SHARP EDGE. CONTACT LOCAL FORD DEALER, THE BODY SHOP THERE AGREED THAT IT WAS SHARP AND IT WAS PROBABLY A MANUFACTURER ISSUE, BUT THEY SAID THAT FORD WOULD HAVE TO MAKE A PIECE OF PLASTIC TO PUT IN THE RAZOR SHARP HOLES. I DID SEND IN A COMPLAINT TO FORD CUSTOMER SERVICE, BUT HAVE HEARD NOTHING FROM THEM.
Other or unspecified, Fuel/propulsion system, Jan 8, 2016
I HAVE BEEN HAVING ISSUES WITH THE CAR DYING WHILE ACCELERATING FROM STOPS. TOOK TO LOCAL FORD DEALER, NOTHING WRONG. TOOK TO LOCAL MECHANIC AFTER IT DIED ON ME AND THEY SAID SOFTWARE PROGRAMMING FOR THROTTLE BODY. THE VEHICLE HAS DIED APPROXIMATELY 6 TIMES WHILE AT STOP SIGNS AND STOP LIGHTS, WHEN YOU GO TO TAKE OFF, IT ACTS LIKE IT ISN'T GETTING GAS. I HAVE CALLED THE LOCAL FORD DEALER AND FORD CUSTOMER SERVICE, BUT SAY THERE IS NO PROGRAM UPDATES FOR THROTTLE BOTTLE. KEVIN AT FORD CUSTOMER SERVICE WENT ON TO TELL ME THAT WHAT I FOUND ONLINE WITH THROTTLE BODY ISSUES WAS NOT TRUE, UNLESS I FOUND IT ON FORD.COM. THIS ALL STARTED ON FRIDAY, DECEMBER 18TH.
Other or unspecified, Nov 2, 2015
PER THE MANUFACTURER RECOMMENDATIONS I UPDATED MY VEHICLE TO SYNC VERSION 4.4. EVER SINCE THEM I HAVE HAD SEVERAL DISTRACTING ISSUES OCCUR WITH THE HAND FREE PORTION OF THE SYSTEM. WHEN A CALL COMES IN THE SYSTEM WILL CONTINUE TO RING AFTER THE CALL IS ANSWERED. THE SYSTEM'S VOICE RECOGNITION IS VERY UNRELIABLE WITH THE SYSTEM EITHER NOT PERFORMING THE ACTION REQUESTED OR NOT PERFORMING AT ALL. ITS A HIT OR MISS PROBLEM WHEN USING THE VEHICLE TO MAKE A CALL. WHILE DRIVING THESE ISSUES DISTRACT THE DRIVER FROM PAYING ATTENTION TO THE ROAD AND CAN CAUSE AN ACCIDENT. THIS HAPPENS NO MATTER IF THE VEHICLE IS STATIONARY OR AT ANY SPEED. FORD IS AWARE OF THIS ISSUE BUT SO FAR HAS FAILED TO ADDRESS IT . IN THE FORD FOURMS THERE ARE PROMISES OF A NEW UPDATE SOON B BUT SO FAR NOTHING HAS HABBENED. THE VERSION OF SOFTWARE AFFECTED ARE SYNV 4.4 AND GEN2 - VERSION 3.8. AS THIS SOFTWARE IS CURRENTLY INSTALLED IN ALMOST ALL FORD UNITS COULD YOU PLEASE GET THEM TO EITHER FIX THE ISSUES WITH THE SOFTWARE OR ALLOW DEALERS TO REINSTALL EARLIER VERSIONS THAT DID FUNCTION CORRECTLY
Other or unspecified, Oct 31, 2015
DEALER SERVICE MANAGER STATES THE AIR CONDITIONING COMPRESSOR SUFFERED A "CATASTROPHIC FAILURE" OF ITS INTERNAL PARTS. AS A RESULT, THE VEHICLE SHUT DOWN WHILE IT WAS BEING DRIVEN. DEALER STATES THE ENTIRE AC SYSTEM HAS TO BE REPLACED AT A COST OF $2500.00. THE PCM MAY ALSO BE AFFECTED BUT THAT CANNOT BE DETERMINED UNTIL THE VEHICLE IS IN A STATE WHERE IT CAN BE STARTED, WHICH WON'T BE ACHIEVED UNTIL AFTER THE ENTIRE AC SYSTEM IS REPLACED. THIS EXORBITANT REPAIR COST IS NOT COVERED UNDER ANY WARRANTY.
Steering, Other or unspecified, Sep 24, 2015
WHEN I TRIED TO PULL OUT MY CAR FROM THE PARKING LOT, THE POWER STEERING WAS LOST - I STARTED THE ENGINE, RELEASED THE BREAK, WAS ABLE TO MOVE FORWARD OR BACKWARD, BUT WHEN I TRIED TO TURN AROUND, THE STEER WAS STUCK, I CAN ONLY MAKE LITTLE TURN BUT THEN IT'S TOO HEAVY TO CONTINUE THE TURN. THIS HAPPENED THREE TIMES WITHIN ONE MONTH, BUT THERE WAS NO ERROR MESSAGE ON DASHBOARD. WHEN IT HAPPENED, STOPPING THE ENGINE AND RESTARTING, ONCE OR MANY TIMES, FIXED THE ISSUE. TOOK TO A DEALER BUT THEY WERE NOT ABLE TO READ ANY "CODE", AND THEY REFUSE TO TAKE FURTHER ACTION. THEY ASKED ME TO MONITOR THE CAR AND TAKE THE CAR TO THEM WHEN IT HAPPENS AGAIN.
Other or unspecified, Aug 31, 2015
(1) 5/2015 RIGHT SIDE PASSENGER DOOR INADVERTENTLY OPENED WHILE CAR WAS MOVING IN TRAFFIC. DOOR WILL NOT CLOSE. TAKEN TO FORD DEALERSHIP WHO KEPT CAR FOR OVER A WEEK AND STATED 'IT IS FIXED'; ONLY ONE DOOR LATCH WAS ADDRESSED. (2) 07/22/15 RIGHT SIDE PASSENGER DOOR INADVERTENTLY OPENED WHILE CAR WAS MOVING IN TRAFFIC. DOOR WILL NOT CLOSE. TAKEN TO FORD DEALERSHIP WHO KEPT CAR FOR 2 DAYS AND STATED 'IT IS FIXED'; ONLY ONE DOOR LATCH WAS ADDRESSED. (3) 08/04/15 RIGHT SIDE PASSENGER DOOR INADVERTENTLY OPENED WHILE CAR WAS MOVING IN TRAFFIC. DOOR WILL NOT CLOSE. TAKEN TO FORD DEALERSHIP WHO KEPT CAR FOR MORE THAN A WEEK, RETURNED TO OWNER AND STATED 'IT IS FIXED, BUT WE USED THE SAME PART THAT IS DEFECTIVE SINCE FORD HAS NOT YET PROVIDED A "FIX" FOR THIS PROBLEM. ONLY ONE DOOR WAS ADDRESSED. SERVICE AGENT ALSO STATED THAT "DURING THE SECOND "FIX" (SEE (2) ABOVE) PART WAS NOT REPLACED BUT ONLY 'CLEANED' BECAUSE NO PARTS WERE AVAILABLE. FORD NOTIFIED NHTSA OF THIS ISSUE 04/23/2015. DEALER NOTIFICATION SAFETY RECALL 15S16 WAS 04/30/2015. FORD HAS KNOWINGLY RETURNED A DEFECTIVE AND ADMITTEDLY UNSAFE VEHICLE TO OWNER THREE TIMES, FAILING TO FOLLOW RECALL REQUIREMENTS, AND STATING THAT "NOTHING FURTHER WILL BE DONE UNTIL SOMEONE GETS HURT". APRIL 30 2015 SAFETY RECALL 15S16 REQUIRES 'OBTAIN DOOR LATCH KIT AND INSTALL NEW DOOR LATCH ON EACH OF THE FOUR DOORS'. 15S16 ALSO STATES THAT 'PARTS ARE CURRENTLY NOT AVAILABLE IN SUFFICIENT QUANTITIES TO REPAIR ALL VEHICLES AFFECTED ... CUSTOMER VEHICLES SOLD BE REPAIRED ONLY IF THE VEHICLE ARRIVES AT YOUR DEALERSHIP WITH A BROKEN DOOR LATCH'. AS NOTED, OUR VEHICLE ARRIVED AT THE DEALERSHIP THREE TIMES WITH A BROKEN DOOR LATCH, WAS NEVER REPAIRED PER THE RECALL, BUT WAS RE-PRESENTED TO OWNER BY DEALER THREE TIMES AS "FIXED".
Electrical system, Other or unspecified, Aug 13, 2015
PURCHASED A USED 2013 FORD FUSION HYBRID FROM CARMAX AROUND MAY 2015 WITH APPROX 25000 MILES. ON 8/6/15 AT APPROX 4:15PM THE CAR WAS TRAVELING APPROX 65 MPH ON THE INTERSTATE WHEN THE COMMAND ON THE DASH WAS GIVEN TO STOP SAFELY NOW. I PULLED OVER TO THE SHOULDER AND RESTARTED THE CAR. A WEEK LATER ON 8/12/15 WHILE TRAVELING AT APPROXIMATELY 45MPH THE SAME MESSAGE STOP SAFELY NOW APPEARED AFTER THE CAR SHOOK GENTLY. ALL POWER WAS DISABLED AND WAS ABLE TO PULL ONCE AGAIN TO THE SHOULDER AND RESTART WITHOUT FURTHER ISSUE. CAR IS CURRENTLY BEING CHECKED OUT AT THE FORD DEALER.
Other or unspecified, Aug 3, 2015
WHILE ARRIVING AT OUR DESTINATION THIS EVENING, MY FAMILY AND I GOT OUT OF THE VEHICLE. I NOTICED THAT THE PASSENGER SIDE DOOR DID NOT CLOSE, AFTER I PRESSED THE DOOR LOCK REMOTE CONTROL, I RETURNED TO THE CAR, THINKING SOMETHING MIGHT BE CAUGHT. I DID NOT NOTICE ANYTHING OBSTRUCTING THE DOOR, SO I TRIED CLOSING THE DOOR, AND IT JUST WOULD NOT LATCH. I PROCEEDED TO DISCONNECT THE BATTERY CABLE, IN ORDER TO PREVENT THE BATTERY FROM DRAINING, I WILL CALL THE DEALERSHIP TOMORROW, SEE IF THEY CAN REPAIR IT.
Other or unspecified, Jul 11, 2015
AT AN OUTSIDE FUNCTION, LOADED MY 2 YEAR OLD IN THE BACK SEAT THEN PUT MY BAGS ON FRONT PASSENGER SIDE. SHUT THE DOOR ONLY TO FIND OUT IT IS NO LONGER LATCHING SO MY FRONT PASSENGER DOOR WILL NOT CLOSE AT ALL. IT WAS A SATURDAY JUST BEFORE NOON. CONTACTED 3 DEALERS ALL OF WHOM TOLD ME TO DRIVE MY CAR TO THEM BUT THEY WOULDN'T EVEN LOOK AT IT UNTIL MONDAY. NONE HAVE PART AVAILABLE AS THIS ISSUE IS ACTUALLY A RECALL. TOLD THEM IT WOULD BE UNSAFE TO DRIVE THIS VEHICLE, LET ALONE WITH A TODDLER IN THE BACKSEAT. THEY ALL SAID THEY COULDN'T TOW IT UNLESS I PAID THE TOW BILL. ONE SUGGESTED I HOLD THE DOOR CLOSED WHILE DRIVING IT TO THEM. THE OTHER ADVISED I NEEDED TO FIND A PIECE OF ROPE TO TIE IT CLOSED. NO ONE KNOWS HOW LONG BEFORE IT IS ABLE TO BE REPAIRED. THEY'VE ALL SUGGESTED I DROP IT OFF UNTIL IT CAN BE REPAIRED BUT NONE CAN OFFER A RENTAL. THIS IS EXTREMELY UNACCEPTABLE. MY HUSBAND AND I BOTH WORK AND WE HAVE TWO SMALL CHILDREN. I ASKED WHAT I WOULD DO IN THE EVENT THAT IT RAINED BECAUSE THE INSIDE OF MY CAR WOULD GET WET. SO FOR NOW I'M STUCK AT HOME WITH A VEHICLE THAT IS USELESS WITH NO SOLUTION IN SITE. NOT TO MENTION THIS IS THE 4TH RECALL ON MY CAR!!! I WILL NEVER OWN ANOTHER FORD!!!!
Other or unspecified, Equipment adaptive/mobility, Jun 8, 2015
MY PASSENGER FRONT DOOR WOULDN'T SHUT, IN THE RAIN, AT THE STORE, I HAD TO LEAVE IT OPEN AND UNLOCKED AND HAVE MY HUSBAND PHYSICALLY HAD TO HOLD THE DOOR SHUT. AFTER SLAMMING IT PROBABLY OVER 100 TIMES, WE GOT IT SHUT, WE HAVE THE SEAT BELT HOLDING IT SHUT. THIS IS A HUGE CONCERN FOR ME, I HAVE A 2 YEAR OLD AND 1 YEAR OLD WHAT IF THIS HAPPENED TO THEIR DOOR AND NO ONE COULD HAVE HELD THE DOOR SHUT GOING DOWN THE ROAD, OR A GUST OF WIND WOULD HAVE HAPPENED, ETC. WTF????????
Other or unspecified, Jun 2, 2015
DRIVING INTO WORK IN THE MORNING ON A 3 LANE BUSY ROAD, THE "STOP SAFELY NOW" ALERT CAME ON AND THE CAR STALLED. IT CAME TO A COMPLETE STOP WHILE I WAS IN THE MIDDLE LANE OF THE ROAD WITH CARS RUSHING AROUND ME TO BE ON THEIR WAY. I HAD TO GET OUT OF THE CAR AND, WITH THE HELP OF SOME GOOD SAMARITANS, PUSH IT TO SAFETY ACROSS 4 LANES OF TRAFFIC INTO A COMMERCIAL PARKING LOT. THE CAR WOULD NOT RESTART. I HAD IT TOWED TO THE DEALERSHIP WHERE IT WAS HELD FOR 7 DAYS AND THEY TOLD ME IT "JUST STARTED WORKING OVER THE WEEKEND AND WE DON'T KNOW WHY IT FAILED BECAUSE THERE WEREN'T ANY ERROR CODES TO READ". HERE IS THE REPORT FROM THE DEALERSHIP: "TOWED IN WRENCH LIGHT CAME ON AND STOP SAFELY LIGHT CAME ON ALSO CAUSED BY NO CRANK, NO START. SELF TEST, 20 DTC S. CLEARED DTC S. STARTED OK AFTER DTC S CLEARED. ROAD TESTED & RETESTED, DTC S DID NOT RETURN. NEEDS TO BE DRIVEN MORE." I HAVE PLAYED PHONE TAG WITH THE FORD CUSTOMER REP FOR WEEKS NOW AND I HAVE GROWN IRRITATED. I DO NOT HAVE ANY TRUST IN THIS CAR TO RELIABLY KEEP MYSELF, MY WIFE AND NEWBORN CHILD SAFE. WE FEEL HELPLESS AT THIS POINT BECAUSE THERE DOESN'T SEEM TO BE ANY CONCERN OR REASSURANCE SHOWN ON FORD'S BEHALF AND WE'RE STUCK IN A CAR THAT WE OWE MORE THAN ITS WORTH. THE MONEY WOULD FEEL MORE WELL SPENT HAD THERE HAVE BEEN SOME EFFORT SHOWN BY FORD TO MAKE IT RIGHT AND REBUILD OUR TRUST IN THEIR PRODUCT. HOWEVER, THIS HAS NOT BEEN THE CASE AND IT LOOKS LIKE WE'RE ON OUR OWN TO JUST DEAL WITH THIS MAJOR SAFETY ISSUE AS IT COMES UP OR DROWN OURSELVES IN NEGATIVE EQUITY BY TRADING IT IN FOR A CAR THAT WE CAN TRUST. THIS CAR IS A SAFETY RISK TO MYSELF, MY FAMILY AND THE GENERAL PUBLIC.
Electrical system, Air bags, Other or unspecified, May 21, 2015
AFTER PURCHASE OF FORD FUSION 2013 FROM NORTHAMPTON FORD NORTHAMPTON, MA 01060 FOR SEVERAL MONTHS AIR BAG LIGHT WOULD COME ON AND GO OFF AT DIFFERENT SPEEDS INCLUDING THE ALARM BELL EVEN ON HIGHWAY. THEY FINALLY TOOK IT IN AND SAID IT WAS A ELECTRICAL HOUSING UNDER SEAT. I NO LONGER TRUST THIS CAR BECAUSE THE NUMBER OF RECALLS ANS REPORTED TROUBLES ABOUT MAKE AND MODEL, MAINLY AIR BAG. WHEN I CALLED DEALERSHIP REPAIR CENTER THEY WERE RUDE AND CONTINUE TO STATE DO NOT HAVE PARTS TO FIX RECALLS. I FEEL FORD OR THE DEALERSHIP SHOULD BUY MY CAR BACK FOR WHAT I OWE, IT IS A LEMON. I NO LONGER TRUST THE PRODUCT TO HAVE MY SON DRIVE IT.
Other or unspecified, Aug 27, 2014
2013 FORD FUSION. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO REPAIR SAFETY RECALL, BECAUSE OF WHERE THE VEHICLE WAS PURCHASED FROM. *SMD
Power train, Electrical system, Other or unspecified, Dec 6, 2013
I DRIVE A 2013 FORD FUSION, WHICH I PURCHASED NEW FROM AN AUTHORIZED FORD DEALERSHIP. BY 3772 MILES, THE CAR BEGAN TO DOWNSHIFT VIOLENTLY, UPSHIFT AROUND 6 OR 7 THOUSAND RPMS, NOT SHIFT AT ALL, THE HEATED SEAT WOULD COME ON BY THEMSELVES WITH NO INDICATOR LIGHTS, THE TRANSMISSION GEAR INDICATOR LIGHT STAYS ON WHEN THE CAR IS OFF AND NO KEY INSIDE, THE RADIO TURNS ON AND OFF AT WILL WHEN THE CAR IS PARKED AND LOCKED UP, A SEVERE ODOR OF MILDEW COMES FROM THE A/C WHEN FIRST COMES ON, THE TRIM MOLDING KEEPS COMING OFF, THE CAR HAS LOST A SIGNIFICANT AMOUNT OF POWER, THE LED LIGHTS IN THE TAIL LIGHTS STAY ON ALL NIGHT EVEN AFTER THE CAR IS TURNED OFF, AND ETC. THESE PROBLEMS ARE INCONSISTENT IN NATURE WITH NO IDENTIFIABLE CONDITIONS CAUSING THE SERIES OF NON-CONFORMITIES. FORD MOTOR COMPANY HASN'T BEEN ABLE TO FIX THE CAR AFTER NUMEROUS ATTEMPTS. I AM CURRENTLY IN ARBITRATION. *TR
Other or unspecified, Sep 26, 2013
AFTER BUYING CAR I WAS DRIVING OFF DEALERSHIP LOT,AND BRAKING FOR RUMBLE STRIPS I HEARD A POPPING NOISE FROM RIGHT REAR OF CAR.I HAD IT BACK 7 TIMES AND IT STILL NOT REPAIRED. I'M QUITE CONCERNED,AND THINK IT IS A SAFETY PROBLEM.THE DEALER SHIP AND FORD TELL ME THAT THEY ARE WORKING ON IT.YET HERE IT IS 10 MONTHS ,AND IT STILL IS NOT FIXED.
Other or unspecified, Equipment adaptive/mobility, Fuel/propulsion system, Sep 25, 2013
1. LANE KEEPING DEPARTURE SYSTEM PRESENTS A DANGER TO CYCLISTS & PEDESTRIANS. NOW THAT I AM AWARE, I TURN THE SYSTEM OFF; HOWEVER, THE STEERING WHEEL PUTS UP A GOOD FIGHT WHEN I TRIED TO PROVIDE THE CYCLISTS ROOM--AN UNNECESSARY ISSUE THAT COULD OF CAUSED SERIOUS BODILY HARM OR DEATH. 2. THE VEHICLE DOES NOT GET THE MPG AS PROMISED ON THE STICKER: A GREAT DEAL OF UNNECESSARY MONEY WAS LOST. 3. THE ELECTRICAL A/C UNIT NO LONGER GENERATES COLD AIR, BUT THE FAN STILL RUNS.
Other or unspecified, Dec 6, 2012
PURCHASED CAR ON NOV 2 2013 RETURNED TO DEALER 31 DAYS LATER DUE TO RECALL. HAVE REQUESTED BUY BACK FROM FORD. WHO WOULD PUT THERE GRANDCHILDREN AT RISK IN THIS CAR WITH THE POSSIBILITY OF A FIRE? I FEEL THAT THEY HAVE KNOWN THE PROBLEM EXISTED BUT FAILED TO ADMIT IT UNTIL SOME CARS CAME BACK. JUST WANT FORD TO BUY CAR BACK AND WILL LOOK AT ANOTHER MODEL. *TR