2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Power train, Tires, Sep 7, 2022
The contact owns a 2013 Ford Fusion. The contact stated that the gear shifter was stuck in the park position and failed to shift into the intended gear. The contact stated that the TPMS and check engine warning lights were illuminated. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated that the failure was related to NHTSA Campaign Number: 19V362000 (Power Train). The approximate failure mileage was 124,515.
Steering, Sep 6, 2022
The contact owns a 2013 Ford Fusion. The contact stated that while operating the vehicle, the power steering fault message displayed on several occasions before eventually an audible beeping activated and the message "Service Power steering now" suddenly displayed and the steering wheel became difficult to turn in either direction. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V250000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 130,000.
Engine, Aug 31, 2022
The contact owns a 2013 Ford Fusion. The contact stated while driving at an unknown speed, she was unable to accelerate when suddenly, the vehicle started to slow and then stalled. The contact then stated that there was a burning smell inside the vehicle then the engine misfired and overheated. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the number two-cylinder pistons, head gasket and engine needed to be replaced. The contact referenced the NHTSA Campaign Number: 17V209000 (Engine and Engine Coolant). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was 155,250.
Power train, Aug 26, 2022, crash
The contact owns a 2013 Ford Fusion. The contact stated while driving at 15 MPH downhill, the steering wheel locked. The contact depressed the brake pedal but the vehicle would not stop. The contact was unable to move the gear shifter and crashed between the trees and a restaurant sign. The air bags did not deploy. A police report was filed. The contact sustained soreness on the neck, back, and left shoulder but did not seek medical assistance. The vehicle was towed to the independent mechanic where it was diagnosed that the front passenger's side axle was fractured and the transmission shifter cable bushing needed to be replaced. However, the cause of the steering failure was not determined. The mechanic replaced the front passenger's side axle and referred the contact to the dealer for the transmission and the steering failures. An unknown dealer was notified of the failure and informed the contact that the parts for recall repair of NHTSA Campaign Number: 22V413000 (Power Train) were not yet available. Additionally, The contact stated that upon pulling into a parking lot, the steering wheel locked. The contact continued driving straight into a parking space. The steering warning light was illuminated. The vehicle was towed to the independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure but provided no assistance. The failure mileage was approximately 160,000.
Power train, Aug 26, 2022
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while driving at various speeds, an abnormal whining sound coming from the vehicle with the check engine warning light illuminated. The contact also stated that while refueling the vehicle, fuel would spew back out of the tank. As both failures persisted, the vehicle began to jerk and hesitate upon the depression of the accelerator pedal. The contact attempted to make an appointment with the dealer but was informed that due to a shortage of employees, the vehicle could not be serviced for months. The contact stated that while waiting for the appointment while driving at an undisclosed speed, the vehicle stalled upon depression of the accelerator pedal while at a complete stop. The "Stop Safely Now" message was displayed on the instrument panel. The vehicle was towed to the dealer and diagnosed with a defective purge valve which caused the transmission failure. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train). The dealer and the manufacturer were notified of the issue and informed the contact that the recall was not related to the transmission failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 130,000.
Steering, Aug 25, 2022
The contact owns a 2013 Ford Fusion. The contact stated while driving 50 MPH, the vehicle lost power steering functionality. The contact stated that extra effort was needed while attempting to park the vehicle. The contact turned off and restarted the vehicle and the vehicle regained power steering functionality. The contact stated that the failure recurred the following day. The “Power Steering Assist System - Service Required” message was displayed. The contact disconnected and reconnected the battery but the failure persisted. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the failure was associated with NHTSA Campaign Number: 19V632000 (Steering). The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 96,300.
Engine, Aug 22, 2022
The contact owns a 2013 Ford Fusion. The contact referenced NHTSA Campaign Number: 17V209000 (Engine and Engine Coolant). The contact stated while driving at unknown speed, the check engine warning light illuminated indicating that the engine was overheating. The contact stated that he checked under the hood of the vehicle but saw no indication of the engine overheating. The vehicle was towed to an independent mechanic where it was diagnosed that coolant had leaked into the engine and caused the cylinder head to crack. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified and informed the contact that there were no recalls associated with VIN regard Engine and Engine Cooling. The manufacturer was notified of the failure and the contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.
Steering, Other or unspecified, Aug 20, 2022
Power steering column just stopped working in the middle of driving and I made it home okay but the next day it barely even could move and a bunch of lights came up on the dash and they wouldn’t stop going off whenever I start the car
Power train, Aug 17, 2022
The shifter cable bushing malfunctioned. I could not shift the car out of park even though the gear shift inside the vehicle would move. There is a recall for this in other Ford vehicles but not for my vehicle. I feel like there should be a recall for the group my vehicle falls under as it happened to me.
Steering, Aug 15, 2022
The contact owns a 2013 Ford Fusion. The contact stated when she starts the vehicle, it vibrates, the steering wheel was difficult to operate, and the instrument panel would not illuminate occasionally. The check engine and other unknown warning lights illuminated. The vehicle was diagnosed with a failure for the instrument panel and was repaired about 7 months ago; however, the failure reoccurred. The vehicle was not diagnosed or repaired for vibrating and steering failure. The manufacturer was not notified of the failure. The approximate failure mileage was 49,000.
Structure, Aug 9, 2022
The trunk randomly opens. Sitting in our driveway, going down the highway which does obscure the rear view mirror. It’s happened many times and I haven’t been able to duplicate
Power train, Aug 9, 2022
The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, the vehicle hesitated and started shaking upon the depression of the accelerator pedal, without warning. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part for the recall repair was unavailable. The contact also stated that while attempting to park the vehicle, the gear shifter failed to move out of the drive(D). The contact engaged the parking brake and called a mechanic for assistance. The mechanic discovered that the cable bushing was defective and was able to correct the issue; the contact was able to drive the vehicle back to the residence where the vehicle remained parked. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 177,000. VIN tool confirms parts not available.
Seat belts, Aug 8, 2022
When the car interior gets very hot, the driver's seat belt tensioner refuses to disengage, preventing the driver from fastening his seat belt. This has occurred several times, over several summers; this was not just a one-time occurrence.
Steering, Aug 6, 2022
Lost power steering almost crashed into a vehicle and had to pull off the highway, again almost crashing into guard rail Why weren't all of these electric power steering assist recalled? Very dangerous 2013 Ford Fusion
Electrical system, Aug 5, 2022
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that the brake lights remained illuminated whether the vehicle was running or turned off. Due to the failure, the contact had to jumpstart the vehicle due to the battery being drained. The contact had taken the vehicle to the dealer where she was provided an estimate for the repair. Upon investigation, the contact discovered recalls on the 2014 and 2015 model year vehicles for the failure. The manufacturer was notified of the failure and referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 159,000.
Electrical system, Other or unspecified, Aug 4, 2022
Was sold the car with no inspection and was pushed to get this 2013 Ford Fusion. Lights inside car flickers on and off rather car is on or off; caused to get new battery.
Engine and engine cooling, Aug 3, 2022
The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 40 MPH, the vehicle started sputtering and then stalled. The contact stated that the check engine and engine overheating warning lights were illuminated. The contact pulled off the road and had the vehicle towed to a dealer. The dealer diagnosed that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
Engine and engine cooling, Aug 3, 2022
The contact' daughter owns a 2013 Ford Fusion. The contact stated while his daughter was driving at 60 MPH, the vehicle began to overheat. There was no warning light illuminated. The contact daughter's veered to the side of the road and waited for the vehicle to cool down. The contact son-in-law met his daughter and assisted with refilling coolant in the vehicle. The contact's daughter was able to continue driving. However, the failure reoccurred several times while driving. The contact stated that his daughter would need to check the coolant level prior to driving. The vehicle was taken to several independent mechanic who informed the contact that they could not duplicate the failure. The contact, an independent mechanic, diagnosed that both oil and coolant were leaking. The contact referenced NHTSA Campaign Number: 12V551000 (Engine And Engine Cooling). The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall associated to the failure. The manufacturer also advised the contact that they could not assist due to the mileage. The vehicle was not repaired. The failure mileage was approximately 113,000.
Power train, Jul 29, 2022
The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving approximately 30 MPH and slowing down to enter a parking lot, as she slowed the vehicle, it would not respond to the shift lever, and as she stopped and tried to shift the vehicle to park, the shift lever stopped responding. The contact stated no warning light was illuminated. The contact turned off the vehicle and called for a towing service and had it taken to a dealer who diagnosed that the transmission shifting cable needed to be replaced. The vehicle was repaired, however, the failure recurred. The vehicle was towed to the contact's residence and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 180,000.
Steering, Jul 29, 2022
The contact owns a 2013 Ford Fusion. The contact stated while driving 55 MPH, the steering warning light illuminated. The contact was able to drive to her destination and parked the vehicle. The contact stated upon restarting the vehicle, the steering wheel was locked. The vehicle was towed to the dealer where it was diagnosed that the power steering rack needed to be replaced and the steering module needed to be reprogrammed. The vehicle was repaired. Additionally, the contact stated that she would hear abnormal grinding sounds coming from the front end of the driver's side of the vehicle while driving and turning the steering wheel. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recall associated with the failure. The failure mileage was approximately 57,921.
Other or unspecified, Service brakes, Engine, Jul 28, 2022, crash, fire
accidente automovilístico por que dejó de funcionar el vehículo y se tuvo que utilizar el freno de mano porque el vehículo dejó de responder ocasionando un accidente aparatoso que puso en peligro mi vida y el de las personas con las que me impacte car accident because the vehicle stopped working and the handbrake had to be used because the vehicle stopped responding, causing a spectacular accident that endangered my life and that of the people with whom I was impacted
Steering, Jul 25, 2022
The power steering was never a problem. I came back from a concert and tried to drive my car home and out of no where my hazards turn on, thought I just accidentally touched the button but that wasn't the case. A few seconds later the service power steering light came on and wouldn't stop making noise but I made it home okay. And then the next day when I started it, it didn't want to move at all and the message on the screen came back up and made a more urgent sound I guess you'd say, but there was never anything wrong with my car, it just stopped working in the middle of me driving home. My VIN number is [XXX] it just wouldn't let me put it in the other box. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Power train, Jul 23, 2022
Ford recall for under hood shift bushing (22S43). Bushing failed leaving me stranded in Hartford CT. Had the car towed by AAA. Contacted three Ford dealerships to make an appointment and none have the part or a seed supply.
Steering, Jul 21, 2022
The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the power steering assist warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V632000 (Steering). The failure mileage was approximately 117,000. The consumer stated the airbag light is on in the vehicle.
Power train, Jul 18, 2022
The contact owns a 2013 Ford Fusion. The contact took the vehicle to an independent mechanic and was made aware that the VIN was included in NHTSA Campaign Number: 22V413000 (Power Train). The contact stated he called an unknown local dealer and was informed that the part to do the recall repair was not yet available. The contact stated two weeks later while attempting to park in a parking lot, the vehicle was shifted to park(P) however, the vehicle was in neutral(N) and started rolling backward. The contact stated no warning light was illuminated. The contact stated while depressing the brake pedal, the brake pedal went to the floorboard but failed to stop the vehicle. The contact engaged the parking brake to stop the vehicle. The vehicle was not drivable. The contact towed the vehicle to another parking lot. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had been informed of the failure. The failure mileage was approximately 204,000. VIN tool confirms parts not available.