2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Engine and engine cooling, Mar 4, 2022
The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the warning message “Engine Coolant Low – Service Required” and the temperature warning light illuminated, and the vehicle inadvertently stalled. The contact veered to the side of the road. The vehicle was towed to an independent mechanic who replaced four sensors in the cooling system and informed the contact that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact stated that the failure reoccurred while driving. The vehicle was towed to the dealer where it was diagnosed that there was air in the cooling system. The dealer flushed the cooling system; however, the failure persisted, almost causing other vehicles to crash into the vehicle. The vehicle was towed back to the dealer. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 100,000.
Steering, Mar 3, 2022
The contact owns a 2013 Ford Fusion. The contact stated that over the past few months, the steering wheel had become loosened and would move abnormally while driving at various speeds without warning. The contact had taken the vehicle to an independent mechanic and was referred to a dealer for assistance. The contact notified the dealer of the failure and was referred to the manufacturer. The manufacturer had yet to be notified of the failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 19V632000 (Steering). The vehicle was not repaired. The failure mileage was approximately 100,000.
Structure, Mar 3, 2022
The drivers side door showed it was latched there weren’t any lights saying that the drivers side door was open or any other door was opened. I was driving and turning left and all the sudden my drivers side door flew open and struck objects on the side of the road people had placed out for garbage pick up. My safety was put at risk by my drivers side door coming open while I was driving. I started to pull over but by the time I was almost stopped my drivers side door came swinging back and I had my hand out to catch it , it smacked into my left hand bending my wrist back and shoving my elbow in my arm into my side causing excruciating pain. My drivers side door has dents a scratches in it from the objects it smashed into and I have pain in my left fingers and hand and wrist and arm hurts along with the side of my abdomen from being crushed into my side. I also had my head leaning towards the door so when it came flying back at me it hit my head hard. I ended up vomiting and feeling extremely anxious and scared and dizzy I was very stunned. I had shut and closed my drivers side car door and there wasn’t any lights indicating any doors in my vehicle were still open. My 2013 ford fusion se had been taken in for several recalls the door actuators where amongst several I had the dealership inspect and they were supposed to have fixed them. I haven’t driven the vehicle since I plan to take it into the dealership and get it checked out. I need make a police report and am calling my auto insurance company in the morning to let them be aware of the issue as well. There weren’t any warning lamps or messages until after the driver side door came open. There is now a warning light on my dashboard. And the lights on my dashboard started flickering. It first happened March 1, 2022.
Latches/locks/linkages, Feb 22, 2022
Went to the grocery store and put the grocery's in the rear passenger area. The door failed to latch properly and had to drive home very slowly. As it was every time we turned, the door would come open.
Steering, Power train, Engine, Feb 22, 2022
My vehicle has every problem that has been reported and recalled, however my vehicle isn't listed on the recall list. Could this be a mistake? Could my vehicle oddly have all the same engine coolant levels, advance trac, power steering, engine overheating issues, as the ones recalled but not actually been recalled?
Steering, Electrical system, Feb 20, 2022
I was traveling with my family and a light came on the dash. I pulled over to check my manual and it said it was a power steering fault. Once I started my car again the power steering was completely gone and I had to drive 10 hours back home with no power steering which was extremely hard for someone who has never driven a vehicle like that. I seen online there was a recall for 23 ford fusions but of course mine isn’t on the list. I found 177 complaints on this and I don’t understand why this is not a recall. If this had happened while driving I could have been seriously injured or killed or harmed another life. Please take that into consideration!
Power train, Feb 15, 2022
The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 40 MPH, an audible alert was sounded and a message stating “Transmission not in PARK” was displayed on the instrument panel. The contact pulled over, shifted to PARK, restarted the vehicle, and drove back to the residence. The vehicle was parked and turned off however, the vehicle started rolling backward. The contact used bricks to chock the wheel. The vehicle was taken to the local dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The contact referenced NHTSA Campaign Number: 18V471000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Engine and engine cooling, Feb 15, 2022
The contact owns a 2013 Ford Fusion. The contact stated while her daughter was driving approximately 35 MPH, the "Check Engine" warning light illuminated. The contact's daughter reported that the temperature gauge was showing a high engine temperature. The contact's daughter safely pulled over. The contact said that there was white steam coming from under the hood. The contact stated that her husband picked up the vehicle with a vehicle trailer and towed the vehicle back to the residence. The contact later drove the vehicle to the local dealer, where it was diagnosed with an engine coolant leak. The vehicle was not repaired but was pending repairs. The contact referenced NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 135,000.
Power train, Feb 14, 2022
The contact owns a 2013 Ford Fusion. The contact stated while driving 30 MPH and shifting to first gear, the vehicle started jerking and shuddering. The contact stated that the failure increased in intensity whenever he shifted into a higher gear. There were no warning lights illuminated. The contact veered to the side of the road, turned off, and restarted the vehicle; however, the failure reoccurred while driving. The contact was able to continue to drive the vehicle at slower speeds. The vehicle was taken to the dealer where the PCM was reset and the transmission oil was replaced; however, the failure persisted. The contact also stated that the failure would occur whenever the accelerator pedal was depressed. The contact stated that the vehicle was leaking gasoline and was taken to an independent mechanic who replaced the fuel injectors. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 125,000.
Steering, Feb 11, 2022
Steering wheel is coming loose.
Steering, Feb 8, 2022
The contact owns a 2013 Ford Fusion. The contact stated that while exiting a parking lot at a slow speed, the power steering failed without warning. The contact stated that excessive force was needed to steer the vehicle while driving home. The contact then called the dealer where she was informed that her vehicle was not included in NHTSA Campaign Number: 13V232000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 98,000.
Steering, Feb 2, 2022
The power steering failed while driving almost hade an accident a lot of people complain with the same issue this is in on going with this model!
Engine and engine cooling, Engine, Feb 2, 2022
The contact owns a 2013 Ford Fusion. The contact stated that while his son was driving at an undisclosed speed, the engine started overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who stated that the head gasket was blown. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The manufacturer was contacted and referred the contact to the NHTSA for assistance. The approximate failure mileage was 123,277.
Wheels, Feb 1, 2022
I was told by the local dealership that the lug nuts are swollen and if not replaced will crack and cause risk to the wheels coming off.
Steering, Lane departure, Jan 28, 2022
Steering Fault. Service Now. Message came on. Power steering gone completely.
Steering, Jan 24, 2022
The contact owns a 2013 Ford Fusion. The contact stated while attempting to reverse out of a parking spot, the steering wheel became difficult to turn. The contact stated that the ABS warning lights was illuminated. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 110,000. Consumer stated complaint can be closed problem was with the power steering.
Wheels, Jan 21, 2022
Lug nuts are swollen and required excessive time and labor at the Ford dealer to remove them and replace them. If I required road tire repair I would not be able to remove a tire. I was at dealer for oil change and tire rotation. Total time at dealer was 4 hours.
Power train, Jan 20, 2022
The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the vehicle produced a high pitch sound coming from the transmission. The contact was able to pull over. Upon restarting the vehicle, the vehicle would not shift out of park. The contact stated no warning light was illuminated. The contact called a mechanic to the vehicle and the vehicle was diagnosed with needing the shifter cable replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V471000 (Power Train) however, the VIN was not included. The vehicle was taken to a local dealer where it was diagnosed with needing the shifter cable replaced; however, the vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to NHTSA. The failure mileage was approximately 191,000.
Other or unspecified, Jan 18, 2022
My coolant has been disappearing at an exceptional rate in my 2013 Ford Fusion with a 1.6L Ecoboost engine. About once every week or so my "Coolant Level Running Low" message comes on and I have to add more coolant. This went on for several months, no dangerous problem, just buying coolant regularly and wondering where it's all going. No sign of coolant under my car. I was driving to work when the warning message "Engine Coolant Overtemperature" came on and my car stalled. Thankfully I was able to pull over safely. The coolant was low again and the engine overheated. I read other people with the same year, make, model, and engine also had the same issue - coolant vanishing causing the car to overheat and stall, some resulting in fire. I believe this is due to the coolant leaking into the hot exhaust system as safety recall 12S41 describes. Because my car was manufactured in 2013 and not 2012, my VIN is not listed to be recalled despite the same issue on my same make, model, and engine. The Ford dealership would not fix it as a recall. I'm grateful mine didn't result in a fire this time unlike some other unlucky folks in my same position.
Steering, Jan 14, 2022
The steering locked up 2 times. Had I been driving when this happened it could have caused a serious accident. The problem has not been inspected by anyone at this time. I received a Steering Assist Malfunction message both times when starting my vehicle. After shutting the car off and waiting a little while and then starting the car back up the message is no longer there and the steering seems to be fine. But again if this happens when Im driving it, it could result in a serious accident.
Power train, Jan 12, 2022
Just before the December holiday, my car was making a notable noise. My local mechanic has diagnosed it to be a transmission failure at 99k miles. The local Ford dealership still has not looked at it and can't for weeks to come because of Covid (1/3 of the mechanics plus the Service Manager and assistant are out). They told us that the tool needed to repair this problem will not be available until April because it needs to be manufactured and distributed. I am left without a car, thrown into the market 2 years ahead of my financial plan, without assets from my car and having difficulty getting a loan because of the hyperinflation of car prices, particularly used. I am quite stranded.
Steering, Jan 12, 2022
The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 25 MPH, the steering wheel became difficult to turn. The contact stated that the “Power Steering Disabled” message was displayed. The vehicle was taken to a local mechanic where it was diagnosed with needing the power steering control module replaced however, the vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included. The failure mileage was approximately 120,000.
Steering, Jan 10, 2022
2.when it came on this time it said “Power steering assist fault” see manual then shut completely off on me. I cranked it back up and it ran for about 30 seconds and shut off again. I cranked it up again and the wrench illuminated and stayed on so I drove it home and parked it Sunday. Now I am bringing it in to you all. It seems to be some serious power/electric issues going on with this car.
Power train, Jan 10, 2022
The contact owns a 2013 Ford Fusion. The contact stated that while driving at 10-15 MPH uphill and making a turn, the vehicle made an abnormal sound and was hesitating as if the transmission was in neutral. There were no warning lights illuminated. The contact stated that as the vehicle started rolling backward, she depressed the accelerator pedal and was able to move forward and made the turn. The contact continued to drive; however, the failure reoccurred while driving and the vehicle was making abnormal sounds. The vehicle was taken to an independent mechanic who test drove the vehicle and diagnosed that the transmission had shifted into fifth gear and would not shift out of fifth gear. The independent mechanic diagnosed that the transmission had failed and needed to be replaced. The vehicle was towed to the residence. Then, the vehicle was towed to another mechanic who diagnosed that the transmission had failed and needed to be replaced. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 19V362000 (Power Train) and to take the vehicle to the dealer for a recall repair. The vehicle was towed to the dealer who informed her that the vehicle would be repaired at her expense since the VIN was not included in the recall. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Fuel system, Gasoline, Jan 7, 2022
The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed with his son inside the vehicle, he smelled an abnormal fuel odor. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the fuel delivery module was cracked and needed to be replaced. The contact was notified of NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 87,000.