2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Steering, Dec 8, 2019
I WAS DRIVING ON A BUSY STREET AND THE POWER STEERING QUIT WORKING WHILE MANEUVERING AROUND SOME OTHER DRIVER, AND I ALMOST GOT INTO AN ACCIDENT. IT IS VERY HARD TO STEER NOW, I HAVE CHECKED THE FUSES AND HEARD THAT FORD'S POWER STEERING ASSIST IS NOTORIOUS FOR FAILING.
Visibility/wiper, Dec 6, 2019
ON 02DEC2019 WHILE DRIVING DURING A LIGHT SNOW, WIPERS ON A 2013 FUSION SE AT 43,595 MILES FAILED TO OPERATE, LH WIPER STAYED VERTICAL, RH WIPER RETURNED TO PARK IN HORIZONTAL POSITION. VEHICLE WAS TAKEN TO JAMES FORD IN WILLIAMSON NY WHERE THE PROBLEM WAS DIAGNOSED AS LH WIPER MOTOR FAILURE. REPAIRS WERE MADE AT A COST OF $550.93.
Engine, Dec 6, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT LOW SPEEDS AND MAKING TURNS, THE VEHICLE STALLED SEVERAL TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ROUSH FORD (5575 KEIM CIR, COLUMBUS, OH 43228, (888) 380-0264), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 74,075.
Other or unspecified, Dec 5, 2019
FIRST TIME PROBLEM OCCURRED WAS IN A PARKING LOT. ABLE TO REVERSE. AS SOON AS VEHICLE WAS PUT INTO DRIVE ENGINE SHUT OFF WITH NO WARNING. ALL ELECTRICAL SYSTEMS WORKED. THIS HAPPENED 2 TIMES IN A PARKING LOT AND A SIMILAR SITUATION HAPPENED WHILE DRIVING ON THE HIGHWAY. NO WARNING LIGHTS CODES OR ANY WARNING BEFORE VEHICLE SHUTTING OFF. WHEN VEHICLE SHUTS OFF ONLY REAL SIGN IS LOSS OF ACCELERATION
Other or unspecified, Fuel/propulsion system, Dec 4, 2019
I WAS IN REVERSE PULLING OUT OF A PARKING SPOT I WAS IN THE MIDDLE OF A ROADWAY WHEN MY CAR WOULD NOT MOVE ANYMORE. THE GEAR SHIFT HAD DETACHED FROM THE TRANSMISSION. I WAS LUCKY THERE WAS A TOW TRUCK MECHANIC WHO WAS ABLE TO RECONNECT IT AND MOVE MY CAR TO SAFETY. IT HAS DONE THIS A COUPLE MORE TIMES SINCE BUT IT IS NOW NO LONGER DRIVEABLE. IN REGARDS TO THE FUEL THE CAR MAKES A RUMBLING NOISE FROM THE GAS LINE, AND MAKES THE CAR FILL WITH THE SMELL OF FUEL. WHEN I PUT THE GAS NOZZLE INTO THE CAR A BUBBLE SOUND AND AIR PIERCES OUT.
Engine, Dec 3, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH ON THE HIGHWAY, THE ENGINE SHUT OFF. THE CONTACT WAS ABLE TO GLIDE THE VEHICLE TO THE SIDE OF THE ROAD AND ACTIVATED THE HAZARD LIGHTS. WHEN THE CONTACT REMOVED AND RE-ATTACHED THE BATTERY CABLE, THE VEHICLE WAS FINALLY ABLE TO RESTART. THE MANUFACTURER STATED THAT THE VEHICLE HAD TOO MANY MILES TO COVER THE REPAIRS BY WARRANTY AND THERE WERE NO RECALLS. THE DEALER HAD NOT BEEN CONTACTED. THE CONTACT FELT THAT THE MANUFACTURER WAS STONEWALLING AFTER FINDING NUMEROUS ONLINE COMPLAINTS. THE FAILURE MILEAGE WAS 75,000.
Steering, Power train, Electrical system, Dec 2, 2019
THE CAR STALLED WHILE DRIVING AT HIGHWAY SPEEDS WITHOUT ENOUGH WARNING OR TIME THAT WOULD NORMALLY BE REQUIRED TO BRING IT TO A SAFE STOP. LUCKILY I MANAGED TO AVOID A CATASTROPHE ON THIS OCCASION. SUBSEQUENTLY, WHILE I WAS WAITING FOR A TOW, I MANAGED TO GET THE ENGINE STARTED. BUT THE STALL REOCCURED A FEW MINUTES LATER (THIS TIME I WAS WISER AND HAD MOVED OVER TO SURFACE STREETS). THIS ON-OFF PATTERN WOULD REPEAT ITSELF SEVERAL TIMES. I NEVER DROVE IT ON THE HIGHWAY AGAIN, AFTER THE FIRST OCCURRENCE. FOR THE SAKE OF SAFETY, I HAD IT TOWED TO THE DEALERSHIP FOR DIAGNOSIS.
Steering, Dec 2, 2019
POWER STEERING FAILURE WARNING CAME ON AND LOST POWER STEERING. CAR WAS STATIONARY WHEN THE WARNING CAME ON.
Steering, Nov 29, 2019
THE POWER STEERING LIGHT WAS COMING ON AND THEN GOING OFF WITHIN SECONDS ON THE EVENING OF 11-15-19 AND THE MORNING OF 11-16-19 WE GET IN THE CAR TO START OUR DAY AND THE STEERING WHEEL IS COMPLETELY LOCKED UP. WE HAD THE CAR TOWED TO THE DEALERSHIP AND WAS TOLD THAT THE STEERING GEAR HAS FAILED AND NEEDS TO BE COMPLETELY REPLACED. I AUTHORIZED THE WORK TO BE DONE AND IT WAS COMPLETED ON 11-19-19 BUT MY PROBLEM IS THERE IS A RECALL ON THIS ISSUE IN ALL STATES THAT GET SNOW AND ICE BECAUSE THE PROBLEM IS CAUSED BY THE SALT USED TO TREAT THE ROADS BUT FOR SOME REASON THE STATE OF VIRGINIA IS NOT LISTED. WE HAVE ALSO SEEN THIS LIGHT FLASH ON AND BACK OFF THIS MORNING 11-29-19 AND THIS IS AFTER WE HAVE PAID $2133.48 FOR THE REPAIR OF THIS PROBLEM, SO THE REPLACEMENT WAS DONE WRONG OR THE PARTS ARE NOT GOOD THIS IS A VERY SCARY SITUATION AT ANYTIME BUT MORE SO NOW THAT WE ARE GOING INTO THE WINTER SEASON.
Steering, Nov 26, 2019
"STEERING ASSIST FAULT SERVICE REQUIRED" I HAVE A 2013 FORD FUSION AND THIS LIGHT CAME ON. I HAVE LOST ANY AND ALL POWER TO MY STEERING. I CAN STILL DRIVE IT, BUT IT IS VERY HARD TO TURN THE WHEEL IN ANY DIRECTION UNLESS I GIVE IT GAS. I CALLED FORD TO SEE IF THIS WAS UNDER WARRANTY, BUT THEY TOLD ME THAT THEY NEEDED TO LOOK AT IT BEFORE THEY CAN TELL IF THERE WERE ANY RECALLS. THEY ALSO CHARGED ME $150 AND THEN PROCEEDED TO TELL ME THAT IT NEEDED $4396. HALF OF THAT AMOUNT WAS TO REPLACE THE RACK & PINION. THEY NEVER EVEN TOLD ME IF THERE WERE OTHER RECALLS. AFTER DOING EXTENSIVE RESEARCH ON THE INTERNET, I HAVE SEEN MANY COMPLAINTS ABOUT THE "STEERING ASSIST FAULT". I AM 20 YEARS OLD AND I AM IN THE NAVY STATIONED IN NORFOLK, VA. I BOUGHT THE CAR IN MICHIGAN SO IT HAS SEEN WINTERS AND SALT FROM THE ROADS. IS THE FORD DEALERSHIP THAT I TOOK MY CAR TO TRYING TO GET OUT OF TAKING CARE OF THE RECALL? I CALLED MY MOTHER IN LAWS MECHANIC AND HE TOLD ME THAT HE COULD GET ALL THE PARTS FOR ME HIMSELF FOR LESS THEN $800. BUT I HAVE A $4300 BILL?? I AM ON MILITARY PAY, I DON'T HAVE THAT KIND OF MONEY!
Electrical system, Fuel/propulsion system, Nov 26, 2019
RECENTLY, I HAVE BEEN HAVING ISSUES WITH MY ELECTRICAL SYSTEM/ACCELERATION. I HAVE A HARD TIME GETTING MY MAX A/C LIGHT TO STAY ON AND SOMETIMES MY RADIO DISPLAY IS DELAYED OF COMING ON. ALSO, SOMETIMES WHEN I START MY CAR, THE DINGING SOUNDS DISTORTED LIKE MY BATTERY IS ABOUT TO DIE AND I HAVE A HARD TIME STARTING THE CAR. I STARTED TO THINK MY BATTERY WAS GOING BAD BUT THEN ONE DAY I WAS DRIVING DOWN THE ROAD (IN MOTION), MY CAR WAS STILL RUNNING AND NO WARNING LIGHTS DISPLAYED, BUT I LOST ALL ACCELERATION. I HAD TO LIMP MY CAR TO THE NEAREST PARKING LOT AS I COULD NOT GET ANY GAS POWER. I TURNED MY CAR OFF AND IMMEDIATELY TURNED IT BACK ON AND IT WORKED JUST FINE. THEN A COUPLE WEEKS LATER IT DID THE SAME THING. I AGAIN HAD TO SHUT IT OFF, RESTART, AND IT WORKED FINE. I HAVE NOT HAD THAT ISSUE SINCE THEN BUT IT IS STILL WORRISOME. LUCKILY I WAS NOT PUT IN DANGER ESPECIALLY SINCE MY 6 YO SON WAS WITH ME. I WOULD HATE TO THINK OF THE OUTCOME IF THIS HAPPENED ON THE INTERSTATE OR SOMEWHERE WHEN I COULD NOT EASILY PULL OVER TO THE SIDE OF THE ROAD. IS THERE A RECALL ON THIS?
Engine, Nov 25, 2019
WHILE DRIVING AT 30 MPH LIGHT CAME ON THAT ENGINE COOLANT IS OVERTEMPERTURE. HAD TO SHUT DOWN THE CAR AS I WAS LOOSING POWER. CONTACTED FORD AND TOLD THEM THAT EXACTLY WHAT IS IN THE 2012 RECALL OF THE ENGINE OVERHEATING IS WHAT HAPPENED TO ME. THEY SAID AT THIS TIME THERE IS NOTHING THEY CAN DO.
Engine, Nov 24, 2019
THIS VEHICLE WAS BROUGHT TO BRONDES FORD IN MAUMEE OHIO SEVERAL TIMES TO REPORT THE COOLANT LEVEL DROPPING. DEALER COULD NEVER FIND ANYTHING WRONG. ON 5/9/17 VEHICLE WENT IN FOR AN OIL CHANGE AND DEALER MARKED COOLANT LEVEL WAS FINE, DID NOT ADD ANY. BROUGHT VEHICLE BACK ON 5/13/17 REPORTING COOLANT LOW. BACK IN 11/6/17 FOR LOW COOLANT. DEALER FOUND NOTHING WRONG AND TOPPED OFF. 2/9/18 - DEALER PERFORMS RECALL 17S09 VEHICLE BROUGHT BACK AGAIN AS COOLANT IS DROPPING. - DEALER FINDS SMALL LEAK IN O-RING AND REPAIRS. 11/24/19 - I OPEN THE HOOD TO FIND THE COOLANT BOTTLE COMPLETELY EMPTY WITH NO WARNING MESSAGE, CHECK ENGINE LIGHT, NOTHING. THIS WAS THE WHOLE PURPOSE OF THIS RECALL TO PREVENT OVERHEATING AND FIRES WHICH IS SHOWN AS COMPLETELY INEFFECTIVE ON THIS VEHICLE. I REQUEST INTERVENTION BY NHTSA AS THE FIX PROPSED BY THIS RECALL IS SHOWN AS NOT WORKING.*DT THE CONSUMER STATED THE DEALER FOUND THAT THE LOW COOLANT AND THE CHECK ENGINE MESSAGE WERE TURNED OFF. THE WERE UNAWARE OF WHY OR HOW THE MESSAGES WERE TURNED OFF.*JS
Engine, Nov 24, 2019
2013 FORD FUSION BEGAN LEAKING COOLANT & EVENTUALLY OVERHEATED! OWNER HAD TO REPAIR HOSES & SPARK PLUGS.
Engine, Nov 21, 2019
THE ENGINE STALLED COUPLE TIMES UNDER LOW SPEED IN THE PARKING LOT. HAPPENS EACH TIME AFTER ENGINES STARTS FOR 5 TO 10 MIN. STALLS ONLY UNDER LOW SPEED. HAVE NO RECALLS. SAW FORUMS ONLINE THAT MANY PEOPLE COMPLAINING ABOUT THIS ISSUE WHEN THE VEHICLE HITS AROUND 5 YEARS. ONE OF THEM EVEN GOT T BONED IN THE PARKING LOT. WENT TO DEALERSHIP TO TROUBLESHOOT MANY TIMES. AS IT TURNS OUT, LIKE ALL THE PEOPLE IN ONLINE FORUM, THE LOW FUEL PRESSURE SENSOR WAS FAULTY. CAUSING THE ENGINE COMPUTER TO SHUT OFF THE ENGINE. CHANGED THE THROTTLE BODY BEFORE FINDING THE LOW FUEL SENSOR ISSUE. COST A LOT OF MONEY TO TROUBLE SHOOT POWER TRAIN ISSUE. NOT COVERED UNDER WARRANTY. VERY DISAPPOINTED.
Other or unspecified, Nov 20, 2019
WAS TOLD THAT I NEEDED TO REPLACE MY LUG NUTS BECAUSE OF SWELLING. MY TIRES HAVE NOT BEEN ROTATED BECAUSE FORD CLAIMS THEY CANNOT GET THE NUTS OFF. WAS TOLD TO GO BUY FROM PEP BOYS. THEY DO NOT HAVE THE NUTS FOR MY VEHICLE. IF FORD KNEW ABOUT THIS DEFECT WHY AREN'T THEY DOING SOMETHING ABOUT THIS. WHY DOES THE CONSUMER HAVE TO GO SEARCHING FOR REPLACEMENTS. MY CAR ONLY HAS 30,000 MILES THIS SHOULD NOT BE HAPPENING AND IS UNSAFE. I WAS TOLD I COULD BUY NEW RIMS AND I WOULDN'T HAVE THAT PROBLEM ANYMORE. FORD SHOULD BE REPLACING THESE NUTS FOR THEIR CUSTOMERS. NOT LIKE IT'S OUR FAULT THIS HAS HAPPENED. HELP!
Steering, Nov 19, 2019
THE VEHICLE DISPLAYED A WARNING MESSAGE "STEERING LOSS STOP SAFETY". THE STEERING WAS NOT WORKING AT THE TIME AND I DIDN'T KNOW WHAT DO. THE STEERING WHEEL IS VERY HARD TO TURN IT AROUND. IT IS VERY DANGEROUS TO DRIVE.
Steering, Nov 18, 2019
STARTED MY CAR (2013 FORD FUSION 37,691 MILES) YESTERDAY MORNING AND HAD A "POWER STEERING ASSIST FAULT" MESSAGE ON MY DISPLAY. . POWER STEERING WAS COMPLETELY GONE. LUCKILY I WAS STILL IN MY DRIVEWAY AND NOT ON THE ROAD WHEN THIS HAPPENED. I'VE HAD NO PROBLEMS PREVIOUSLY WITH POWER STEERING. APPARENTLY THERE WAS A RECALL ON 2013 FUSIONS FOR POWER STEERING FAILURES. I CALLED FORD AND THEY TOLD ME THAT RECALL WAS VIN SPECIFIC, AND MY VEHICLE WAS NOT AFFECTED. I FOUND A LOT OF COMPLAINTS ONLINE ABOUT THIS SAME ISSUE ON LOW MILEAGE 2013 FUSIONS THAT WERE NOT COVERED BY THE RECALL. OBVIOUSLY THEY DID NOT IDENTIFY ALL OF THE AFFECTED VEHICLES.
Engine, Nov 9, 2019, fire
CYLINDER HEAD LEAKED OIL CAUSE FIRE
Steering, Nov 7, 2019
THIS IS A FOLLOW-UP TO A PREVIOUS COMPLAINT I MADE IN 2017. THIS IS IN RESPONSE TO THE NEW STEERING GEAR RECALL. I PREVIOUSLY PAID FOR THIS REPAIR IN 2017 ON A 2 YEAR OLD CAR. THE NHTSA NUMBER IS 19V632000. FORD IS DENYING THAT MY CAR IS PART OF THE LATEST RECALL AND CANNOT TELL ME WHY. I BELIEVE FORD IS KNOWINGLY EXCLUDING CARS FROM THE RECALL THAT PREVIOUSLY PAID FOR THE ISSUE BECAUSE THEY DON'T WANT TO REIMBURSE THE HIGH DOLLAR AMOUNTS. I AM ON THE HOOK FOR $1700.00+ REPAIR AND 100% BELIEVE MY CAR SHOULD BE IN THIS NEWEST RECALL. I READ ALL THE DOCUMENTS AND MY CAR MATCHES THE MODEL, YEAR, BUILD DATES, AND SITE BUILD LOCATION. IT ALSO IS REGISTERED IN ONE OF THE HIGH CORROSION STATES LISTED IN THE RECALL. NO ONE CAN TELL ME WHY MY CAR IS EXCLUDED EVEN THOUGH IT MATCHES 100% TO THE AFFECTED VEHICLE DESCRIPTION IN THE RECALL. I KNOW I AM BEING TREATED UNFAIRLY AS MY CAR SHOULD BE INCLUDED AND ISN'T. NO ONE AT FORD CAN TELL ME WHY.
Engine, Nov 7, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE OVERHEATED AND WAS TOWED TO FOX FORD LINCOLN (2501 N ELSTON AVE, CHICAGO, IL 6047, (773) 687-7800). THE VEHICLE WAS DIAGNOSED, BUT THE RESULTS WERE NOT DISCLOSED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS24812891. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Electrical system, Equipment, Nov 6, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE CORD WAS SMOKING AND OVERHEATED WHILE PLUGGED INTO THE WALL OUTLET. THE CORD WAS REPLACED TWICE. SALINAS VALLEY FORD LINCOLN (1100 AUTO CENTER CIR, SALINAS, CA 93907, (831) 444-4444) WAS CALLED AND STATED THAT THE VEHICLE DID NOT HAVE THE ORIGINAL PART FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 60,000.
Electrical system, Visibility/wiper, Nov 6, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING IN INCLEMENT WEATHER, THE CLIMATE CONTROL AND WINDSHIELD DEFROSTER BECAME INOPERABLE. THE FAILURE ALSO CAUSED THE WINDOWS TO BECOME INOPERABLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. GENGRAS FORD (225 NEW BRITAIN AVE, PLAINVILLE, CT 06062, (860)793-8885) WAS CONTACTED VIA PHONE AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Power train, Nov 5, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK, VIBRATED, AND THE RPMS INCREASED WHEN THE TRANSMISSION SWITCHED FROM SECOND TO THIRD GEAR. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. SHEEHY FORD LINCOLN OF GAITHERSBURG (901 NORTH FREDERICK AVE, GAITHERSBURG, MD) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 28,350.
Power train, Other or unspecified, Nov 1, 2019
THE GEAR SHIFT ON THE VEHICLE HAS BROKEN TWICE I'VE HAD IT TEMPORARILY FIXED TO HOLD IT OVER. BUT IT'S DANGEROUS FOR IS SAYING THEY DON'T HAVE A RECALL ON MY MODEL BUT THE RECALL THEY HAVE ON THE GEAR SHIFTS FITS EXACTLY WHAT I'M GOING THRU.