2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Structure, Aug 16, 2019
PASSENGER SIDE DOOR WILL NOT LATCH PROPERLY. DOOR WILL NOT CLOSE AT ALL.
Other or unspecified, Aug 16, 2019
MY 2013 FUSION HAS A DOOR LATCH THAT IS BROKEN. ACCORDING TO RECALL 15S16 THIS SHOULD BE COVERED UNDER A RECALL BUT, ACCORDING TO FORD, THIS IS NOT A COVERED VIN, YET MY VEHICLE WAS BUILT IN THE SAME FACTORY AS THE STATED RECALL (HERMOSILLO IN 2013), THEREFORE, SHOULD BE COVERED. MY VEHICLE IS CURRENTLY NOT SAFE TO DRIVE BECAUSE OF THIS ISSUE.
Air bags, Aug 15, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE CONTACT NOTICED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. AS A RESULT, THE VEHICLE DID NOT PASS INSPECTION. THE CONTACT WAS CONCERNED FOR HER SAFETY THAT THE AIR BAG MIGHT NOT DEPLOY IN THE EVENT OF A CRASH. HERB CHAMBERS FORD OF BRAINTREE (75 GRANITE STREET, RTE 37, BRAINTREE, MA 02184, (781) 848-1350) WAS CALLED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS), BUT SHE NEVER TOOK THE VEHICLE TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,175.
Power train, Aug 14, 2019
VEHICLE DOES NOT SHIFT TO NEXT GEAR PICKING UP SPEED OR SOME TIMES GOING DOWN HILLS WILL NOT SHIFT TO HIGHER GEAR CAR ONLY HAS 45000 MILES ON IT STILL. AND ON HIGH WAY IT HAS DOWN SHIFTED HARD AT 70 MPH THEN UP SHIFTED BACK TO THE RIGHT GEAR
Latches/locks/linkages, Aug 12, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT PASSENGER DOOR UNLATCHED AND SWUNG OPEN. IN ADDITION, THE "DOOR OPEN" INDICATOR ILLUMINATED. THE CONTACT CALLED AUTONATION FORD UNION CITY AT 770-674-6075 (LOCATED AT 4355 JONESBORO RD, UNION CITY, GA 30291) AND WAS INFORMED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) IN 2016. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE RECALL REPAIR WAS PERFORMED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 72,000.
Steering, Service brakes, Engine, Aug 10, 2019
WHILE I STARTED REVERSING TOWARDS MY DRIVEWAY ENTRANCE MY VEHICLE GOT COMPLETELY PARALYZED AS I CHANGED GEARS FROM DRIVE TO REVERSE, MY STEERING WHEEL, BRAKES AND SHIFT GEAR STOPED RESPONDING, I MANAGED TO CAREFULLY MOVE MY CAR TO A SAFETY LOCATION BUT I WAS IN A DANGEROUS SITUATION WHEN I HAD TO LET MY CAR SLIDE DOWN THE ROAD OF MY HOUSE IN ORDER TO LET THE TRAFFIC (I HAD UNINTENTIONALLY CAUSED) CARRY ON. I THEN, PUT MY CARS EMERGENCY BRAKE ON AND CALLED MY MECHANIC. LUCKILY FOR ME, THIS ALL HAPPEN INFRONT OF MY HOUSE, ACTUALLY, AFTER THE 2 HOUR DRIVE I HAD FINISHED COMING FROM, MY CONCERNS ARE WHAT IF THIS INCIDENT WOULD HAVE HAPPEN OUTSIDE OF MY TOWN, OR IN THE HIGHWAY, MY SAFETY AND EVEN MY OWN LIFE WAS ON THE LINE FOR A FEW MINUTES, I CAN ONLY BE LUCKY FOR SO LONG. A COUPLE DAYS AFTER, I CAME TO FIND OUT I DID NOT HAVE ONE RECALL INCOMPLETE BUT 3!, EVEN MORE SHOCKING, I DID NOT RECEIVE NOTICES FOR ANY OF THE 3 RECALLS FROM MY CARS DEALERSHIP. I WENT TO THEM IMMEDIATELY AND NOW AM WAITING FOR THEM TO CALL ME BACK TO SCHEDULE AN APPOINTMENT I BEEN TRYING TO MAKE ALREADY FOR THE PAST WEEK BUT TILL TODAY, I HAVE YET NOT RECEIVED A DATE.
Wheels, Aug 9, 2019
THE LUG NUTS SWELLED CAUSING US TO HAVE TO PURCHASE A SPECIAL TOOL TO REMOVE THEM AND THEN TO REPLACE ALL OF THE LUG NUTS TO PREVENT ANY MORE ISSUES. THIS IS A WELL KNOWN ISSUE WITH FORD, WHO WILL NOT CORRECT THE PROBLEM. THERE WAS A LAWSUIT ON THIS.
Latches/locks/linkages, Aug 7, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT TOOK THE VEHICLE TO BROWN'S AUTO WORLD (2634 HOPE MILLS RD, FAYETTEVILLE, NC 28306, (910) 307-7361) TO BE SERVICED PER NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). AFTER THE REPAIRS WERE MADE, WHILE DRIVING 25 MPH, THE PASSENGER DOOR OPENED ON ITS OWN. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND HAD THE DOOR LATCH REPLACED A SECOND TIME. SOON AFTER THE SECOND REPAIR, THE DRIVER'S DOOR EXPERIENCED THE SAME FAILURE. THE DRIVER'S DOOR WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Other or unspecified, Aug 4, 2019
MY CAR CUT OFF IN THE MIDDLE OF THE HIGHWAY NOW MY CAR IS GIVING ME THE WARNING SIGNAL TRANSMISSION NOT IN PARK. THIS IS THE SAME WARNING I'M THE RECALL. I'VE BEEN TRY TO GET THE DEALER TO FIX IT SINCE I GOT THE LETTER 3 MONTHS AGO BUT THEY KEEP TELLING ME THEY CAN'T ORDER THE PART THEY ARE BUSY. I ALMOST GOT HIT BY AN 18 WHEELER DUE TO THIS RECALL NOT BEING FIXED. IT'S BEEN 3 MONTHS AND FORD STILL HAS NOT FIXED THE RECALL AND I DON'T FEEL SAFE DRIVING THE CAR. I WAS DRIVING ON TO 175 IN COLUMBIA MD WHEN THIS HAPPENED.
Air bags, Seat belts, Wheels, Aug 3, 2019
HAD MY OIL CHANGE/TIRE ROTATION DONE ON 08/01/19 AND WAS TOLD I HAD TO GET NEW LUG NUTS AS THEY WERE SWOLLEN & MISSHAPEN. COST OF $200 TO CHANGE THEM. I THOUGHT THIS IS WI, WINTERS ARE HARSH SO OK. APPARENTLY THIS IS NOT NEW ACCORDING TO THIS WEBSITE. ALSO HAVE NO WORKING AIRBAGS AS A SENSOR FOR THE SEATBELT IS NOT WORKING. TO FIX THAT WILL BE $300+ BUT I REFUSE TO PAY FOR THIS AS THERE IS A RECALL IN PLACE FOR THAT ALSO!! WE ARE LOYAL FORD CUSTOMERS AND TO FIND OUT FORD KNOWS ABOUT THIS IS INFURIATING. WE ARE NOW LOOKING TO TRADE THIS FUSION IN (ONLY 75K MILES ON IT) BUT DO WE GO WITH ANOTHER FORD OR A DIFFERENT MAKE. TO HAVE TO EVEN ASK THIS QUESTION ASTOUNDS ME. FORD - FIX THE PROBLEMS!!!
Engine, Aug 2, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE AND LOW COOLANT INDICATORS ILLUMINATED. THE CONTACT DROVE THE VEHICLE HOME AND IT WAS LATER TOWED TO AN INDEPENDENT MECHANIC WHO REPLACED AN UNKNOWN SENSOR. THE CONTACT LATER FOUND OUT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE DEALER WAS NOT CONTACTED. THE CONTACT CALLED THE MANUFACTURER WHO CONFIRMED THE RECALL AND INFORMED THE CONTACT TO SEND THEM THE REPAIR RECEIPT. THE CONTACT SENT THE RECEIPT AND RECEIVED REIMBURSEMENT. A WEEK AGO, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Power train, Aug 2, 2019, crash
FORD HAS YET TO REMEDY A SOLUTION FOR THE TRANSMISSION CABLE SHIFTER ON THE FORD FUSION. MY VEHICLE SHIFTER IS IN THE PARK POSITION, HOWEVER, THE DASHBOARD DISPLAYS THAT THE CAR IN IN NEUTRAL. PREVIOUSLY, I HAD PARKED MY CAR, SHUT OF THE IGNITION AND EXITED. MY CAR PROCEEDED TO MOVE BACK AND STRUCK MY HUSBAND'S CAR. LUCKILY, IT WAS ONLY MY HUSBAND'S CAR AND NOT ANOTHER VEHICLE, OBJECT, OR PERSON. THIS ISSUE INITIALLY WAS ANNOUNCED IN JULY OF 2018. I RECEIVED A LETTER IN THE MAIL OF MAY 2019. CURRENTLY, MY CAR WILL NO LONGER OPERATE. THE SHIFTER WILL NOT MOVE AT THIS POINT, THEREFORE, I'M UNABLE TO OPERATE MY CAR. WHEN I CONTACTED MULTIPLE FORD DEALERSHIPS IN THE AREA, AS WELL AS CORPORATE, I WAS TOLD THAT THERE IS NOTHING THAT CAN BE DONE AT THIS POINT AND THAT FORD WILL ADMINISTER AN ADDITIONAL LETTER WHEN THE ISSUE CAN BE ADDRESSED. MONTHS HAVE PASSED AND FORD HAS DONE NOTHING. THE SAFETY LETTER ADVISED, THAT FORD'S "COMMITMENT, TOGETHER WITH YOUR DEALER, IS TO PROVIDE THE HIGHEST LEVEL OF SERVICE AND SUPPORT. SADLY, THIS IS NOT THE CASE.
Structure, Aug 1, 2019
LAST YEAR, OUR BACK PASSENGER DOOR WOULD NOT LATCH SHUT. WE DID A SIMPLE SEARCH AND FOUND THAT THERE WAS A RECALL ON SOME 2013 FORD FUSIONS FOR THIS VERY ISSUE. WHEN WE TOOK IT IN TO THE FORD DEALER, THEY SAID OUR SPECIFIC VIN NUMBER WAS NOT UNDER RECALL BUT THAT IT WAS A "BROKEN PAWL SPRING TAB" WHICH RESIDES INSIDE THE CAR DOOR, THAT WAS THE ISSUE. WE PAID FOR THE REPAIR. LAST WEEK, THE VERY SAME THING HAPPENED TO THE FRONT PASSENGER DOOR (DIFFERENT DOOR). BOTH TIMES IT HAPPENED AS WE WERE GETTING INTO THE CAR WHILE IT WAS STILL PARKED. I CONTACTED FORD AND THEY SAID THERE WAS NOTHING THEY COULD DO SINCE OUR SPECIFIC VIN NUMBER WAS NOT UNDER RECALL. THIS IS VERY CONCERNING TO US BECAUSE IT IS OBVIOUSLY DUE TO THE DEFECTIVE PART AND NOT NORMAL WEAR AND TEAR. WE ARE ALSO CONCERNED THAT, ACCORDING TO FORD, EVEN IF THE DOOR DOES SHUT, IT COULD COME OPEN AGAIN WITHOUT WARNING. IF WE ARE DRIVING DOWN THE INTERSTATE WITH OUR KIDS IN THE CAR AND THE DOOR COMES OPEN WITHOUT WARNING DUE TO A DEFECTIVE PART, WHO KNOWS WHAT COULD HAPPEN. SINCE THIS HAS ALREADY HAPPENED TO 2 OUT OF OUR 4 DOORS, WE CAN ONLY ASSUME IT WILL HAPPEN TO THE OTHER 2 DOORS. THANK YOU FOR YOUR CONSIDERATION. *DT CONSUMER STATED FRONT PASSENGER AND RIGHT REAR DOOR LATCHES HAS BEEN REPLACED.*JB
Engine, Jul 31, 2019
I WENT INTO MY LOCAL FORD DEALERSHIP FOR A RECALL ON JULY 2, 2019 AND ALSO TOLD THEM MY ENGINE LIGHT WAS ON AND MY CAR WAS OVERHEATING. IN THE LAST TWO YEARS MY VEHICLE HAS HAD TWO RECALLS FIXED FOR THIS ISSUE. I NOTICED WITHIN THE LAST WEEK NOT ONLY WAS THE ENGINE LIGHT ON BUT AS I WAS DRIVING THE CAR BEGAN TO SUDDENLY JERK AND START TO OVERHEAT . I CALLED FORD CUSTOMER SERVICE AND THEY TOLD ME THE RECALL FOR THIS ISSUE FOR THIS WAS RESOLVED AND COMPLETED TWICE IN THE LAST TWO YEARS... OBVIOUSLY NOT. I WENT TO PICK UP MY CAR FROM THE SERVICE AND NOTICED IT WAS JUST SITTING IN THE FRONT OUTSIDE OF THE SERVICE SO I WENT TO FIND SOMEONE FOR THE KEYS. MY VEHICLE WOULD NOT START SO THEY HAD TO GIVE ME A JUMP. I ASKED TO SPEAK TO THE MANAGER BECAUSE MY VEHICLE HAS NO PROBLEMS STARTING WHEN I DROPPED IT OFF THAT MORNING. SO THE MANAGER CAME BACK AFTER A WHILE TALKING TO THE MECHANIC WORKING ON MY VEHICLE AND SAID "THEY HAD TO JUMP IT A FEW TIMES BECAUSE IT KEPT TURNING OFF". SO NOW I'M UPSET BECAUSE HE'S TELLING ME WHOEVER INSTALLED IT PUT IN A SMALLER ONE THAN THE ONE THAT SHOULD BE THERE. I TOLD HIM THAT'S FUNNY BECAUSE I BOUGHT THE VEHICLE HERE LESS THAN TWO YEARS AGO AND IT HASN'T BEEN CHANGED SINCE. NOW MY VEHICLE WILL NOT TURN ON AND HAS BEEN SITTING IN THE GARAGE EVER SINCE BECAUSE I CAN'T AFFORD THE COSTLY REPAIRS.
Steering, Jul 30, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING ASSIST INDICATOR ILLUMINATED AND THE CONTACT LOST CONTROL OF THE STEERING WHEEL. THE VEHICLE CAME TO A STOP WHEN THE FRONT PASSENGER RIM STRUCK A CURB. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE MANUFACTURER ADVISED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 59,106.
Latches/locks/linkages, Jul 30, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE CONTACT'S HUSBAND WAS DRIVING 15 MPH, THE DRIVER'S SIDE DOOR OPENED ON ITS OWN. THE DRIVER HAD TO REACH OVER AND CLOSE THE DOOR. THE DOOR WOULD NOT SHUT AND LOCK. THE CONTACT STATED THAT THERE WERE PREVIOUS FAILURES CONCERNING THE OTHER DOORS AS WELL. THE CONTACT SCHEDULED AN APPOINTMENT WITH CAVILER FORD (1515 S MILITARY HWY, CHESAPEAKE, VA 23320, (757) 424-1111) FOR DIAGNOSTIC TESTING AND REPAIR FOR AUGUST 1, 2019. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 100,000.
Other or unspecified, Jul 30, 2019
THE FRONT PASSENGER SIDE DOOR CAME UNLATCHED WHILE THE CAR WAS IN MOTION WITH A PASSENGER SITTING ON THAT SIDE AND TWO PEOPLE IN THE BACK SEAT. THE DOOR DOES NOT STAY SHUT AND ONE PERSON HAD TO DRIVE IT BACK HOME ON THE HIGHWAY WHILE THE OTHER PERSON MANUALLY TRIED THEIR BEST TO HOLD THE DOOR SHUT THE WHOLE TIME. PASSENGERS WERE UNINJURED AND GOT LUCKY THAT THERE WASN'T ANOTHER CAR IN THE LANE NEXT TO IT WHILE THIS HAPPENED. CALLED NORTH CENTRAL FORD DEALERSHIP IN RICHARDSON,TX AS WELL AS FORD MOTOR COMPANY AND NEITHER PARTIES ARE WILLING TO HELP UNLESS WE PAY FOR THE DOOR OUT OF POCKET AS THEY CLAIMED THIS SPECIFIC CAR WAS NOT PART OF ALL THE RECALLS THAT SIMILAR FUSION'S AND FOCUS'S HAVE BEEN HAVING. THIS FAMILY ALSO OWNS A 2012 FORD FOCUS THAT SAME THING HAPPENED AND WAS PART OF THE RECALL AND DOOR WAS REPLACED BY FORD. FORD REFUSES TO UNDERSTAND AND COMPREHEND THE SEVERITY OF THIS LIFE THREATENING ISSUE AND HELP THEIR CUSTOMERS SO THAT THEY CAN SAVE MONEY. OUR LIVES WERE IN DANGER AND IT'S NOT A MATTER THAT NEEDS TO WAIT TILL MORE PEOPLE DIE FOR IT TO BE RECALLED. IT'S BEEN 4 DAYS AND FORD GAVE US A CASE NUMBER AND SAID THEY WILL LOOK INTO IT AND WE STILL DON'T HAVE A CAR OR A SOLUTION AND THIS CAR IS STILL IN THE HOUSE GARAGE.
Power train, Fuel/propulsion system, Jul 30, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FAILURE CODES REGARDING EVAPORATIVE SYSTEM LEAK, POWER TRAIN (FUEL AND AIR METERING) AND POWER TRAIN (AUXILIARY EMISSION CONTROL) WERE ILLUMINATED. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000. *TR*JB
Structure, Jul 29, 2019
PASSENGER DOOR LATCH LET GO DURING ON RAMP CORNERING RESULTING IN PASSENGER DOOR TO FLY OPEN UNEXPECTEDLY. THIS LATCH WAS REPLACED BY FORD DURING A PREVIOUS RECALL A YEAR AGO.
Other or unspecified, Jul 29, 2019
PASSENGER SIDE DOOR LATCH BROKE AND FLEW OPEN ON HIGHWAY EXPELLING CONTENTS OF PASSENGER SEAT ONTO BUSY HIGHWAY. DEALER STATED THAT THE SAFETY RECALL FOR THE DEFECTIVE DOOR LATCH WAS ALREADY PERFORMED ON VEHICLE IN 8/2017. THAT THEY "FORD" ONLY WARANTEES PARTS REPLACED BY A SAFETY RECALL FOR 1 YEAR OR 12,000 MILES, SO I AM RESPONSIBLE FOR THE REPAIR AS IT IS NOW SIMPLY A MAINTENANCE ISSUE. WHEN I ORIGINALLY CALLED THE SERVICE DEPARTMENT THE GUYS ASKED ME IF I HAD ALREADY HAD THE RECALL PERFORMED. I TOLD HIM TO CHECK THE COMPUTER AND SEE, THAT I ONLY BRING MY VEHICLE TO THEM, WHILE HE WAS LOOKING HE MENTIONED THAT THEY HAVE BEEN STARTING TO SEE VEHICLES COMING IN AGAIN FOR THE SAME REPAIR EVEN AFTER THE RECALL. LATER HE DENIED EVER SAYING THAT ME. SO WHAT IS THERE TO STOP COMPANIES LIKE FORD FROM REPLACING A PART RECALLED FOR SAFETY REASONS, WITH ANOTHER DEFECTIVE PART AND THEN SIMPLY STATING THAT THE WARANTEE ON THE NEW PART IS ONLY 12 MONTHS. THIS MAKES ABSOLUTELY NO SENSE TO ME, IS THERE SUCH A THING AS A SAFETY RECALL ON THE SAFETY RECALL OR IS I GO THROUGH THE MOTIONS AND MY LIABILITY IS GONE? HOW AM I TO KNOW IF THE DEALER EVEN DID THE RECALL IN THE FIRST PLACE AND NOT JUST MARKED IT COMPLETE? WHAT ARE THE ODDS THAT THE EXACT PART THAT WAS DEFECTIVE AND RECALLED AND REPLACED WOULD FAIL AGAIN FOR THE EXACT SAME THING IT WAS RECALLED FOR TO BEGIN WITH? TRIED FORD NOT JUST DEALER AND GOT THE SAME RESPONSE ON THE 12 MONTHS OR 12,000 MILES RESPONSE.
Latches/locks/linkages, Jul 29, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH AND MAKING A RIGHT TURN, THE REAR PASSENGER DOOR OPENED ON ITS OWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. PRIOR TO THE FAILURE, THE DOOR AJAR INDICATOR ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE CONTACT CALLED GREENE FORD (LOCATED AT 2365 BROWNS BRIDGE RD, GAINESVILLE, GA 30504, (770) 532-5620) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 80,000.
Power train, Jul 27, 2019
HELLO MY NAME IS [XXX] I HAVE A 2013 FORD FUSION WHICH OF I LOVED UNTIL I GOT A RECALL LETTER IN THE MAIL SO I WENT TO THE STORE ONE DAY CAME OUT AND CAR WOULDN'T MOVE THEN I HAVE TO GET IT TOWED AND THAT COST ME $75 THEN ON THAT MY KEY GOT STUCK IN THE ENGINE I CAN BACK OUT A COUPLE DAYS LATER TO RUN THE CAR CUZ IT'S BEEN SITTING AND MY BATTERY DIED SO I WONDER WHEN THE PART FOR MY CAR WILL BE READY BECAUSE THAT'S MY MEAN FOR TRANSPORTATION FOR ME MY KIDS AND WORK I WILL TAKE THIS MATTER TO COURT IF I HAVE IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Jul 27, 2019
STEERING WHEEL BOLT HAS COME LOOSE AND STARTED TO SHAKE
Engine, Jul 25, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WITHOUT WARNING AND WAS UNABLE TO BE DRIVEN. THE 'ENGINE COOLANT OVER TEMPERATURE' WARNING MESSAGE ILLUMINATED. CHAMPION FORD LINCOLN (140 SOUTHTOWN BLVD, OWENSBORO, KY 42303, (270) 684-1441) INDICATED THAT THE RECALL REMEDY FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) WAS PROVIDED IN MAY OF 2015; HOWEVER, THE FAILURE RECURRED. THE VEHICLE HAD TO BE TOWED. THE CONTACT FELT THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL CAMPAIGN. THE CONTACT WAS UNCERTAIN IF THE RECALL REMEDY HAD BEEN PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Seat belts, Jul 23, 2019
MY MID SEAT BELT ON BACK SEAT TIGHTEND UP, NOT ABLE TO RELEASE ON THE BUCKLE MY SON GOT CAUGHT I HAD TO CUT THE BELT HE WAS SUFFOCATING HIM, NEED TO REPLACE THE BELT COVINA FORD SAID IS ABOUT $400, TO REPLACED,