2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Seat belts, Feb 8, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) FOR THE PRETENSIONERS. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Engine, Feb 7, 2017
MY CHECK ENGINE LIGHT CAME ON WHILE I WAS ON MY WAY HOME FROM WORK. WHILE SITTING IDLE AT A STOPLIGHT, THE CAR WARNED THE ENGINE WAS OVERHEATING SO I PULLED OVER AND SHUT IT OFF FOR 20 MINUTES. THE NEXT MORNING WHEN I WENT OUT TO MY CAR, I NOTICED A LARGE AMOUNT OF CLEAR FLUID HAD LEAKED OUT. ON MY WAY TO THE DEALERSHIP, THE CHECK ENGINE LIGHT WENT OFF AND (ACCORDING TO THE DEALERSHIP) STAYED OFF UNTIL I PICKED THE CAR BACK UP AND STARTED DRIVING HOME. AFTER RUNNING DIAGNOSTICS AT THE DEALERSHIP, IT TURNS OUT THAT THE ENGINE BYPASS SOLENOID VALVE SHORTED OUT DUE TO A FAULTY COOLANT TEE ON THE HEATER CORE INLET. AFTER DOING SOME RESEARCH, IT SEEMS THAT THIS WAS A RECALL ON 2013 FORD FUSION SE 1.6L CARS. I CONTACTED MY LOCAL FORD DEALERSHIP AND WAS TOLD THAT MY SPECIFIC 2013 FORD FUSION SE 1.6L WAS NOT PART OF THIS RECALL (ALTHOUGH IT WAS INCLUDED IN THREE OTHER RECALLS FROM FORD). AFTER A SIMPLE SEARCH, I DISCOVERED THAT THIS SEEMS TO BE A WIDESPREAD ISSUE WITH THIS CAR-REGARDLESS OF THE RECALL. APPARENTLY OTHER 2013 FORD FUSION OWNERS NOT INCLUDED IN THE RECALL ARE EXPERIENCING THE EXACT SAME ENGINE COOLANT PROBLEM. IT ALSO SEEMS THE ORIGINAL RECALL HAD TO BE REOPENED TO INCLUDE ADDITIONAL VEHICLES. PERHAPS IT NEEDS TO BE REOPENED AGAIN.
Steering, Feb 2, 2017
POWER STEERING ASSIST FAULT LIGHT CAME ON AND REMAINED ON UNTIL I PRESSED "OK" BUTTON. STEERING 'SEIZED UP', MAKING IT IMPOSSIBLE TO STEER, OR TURN THE CAR.THE LIGHT HAD INTERMITTENTLY BLINKED ON, THEN OFF, 2 PREVIOUS TIMES IN THE PAST 4-6 WEEKS, BUT NOT STAYING ON LONG ENOUGH TO READ THE WARNING IN ENTIRETY. THIS TIME THE WARNING STAYED ON UNTIL I MANUALLY TURNED IT OFF. UPON RESEARCHING, I FOUND THE RECALL (#15V250000) FOR HUNDREDS OF THOUSANDS OF 2013 FORD FUSIONS. I ALSO FOUND, TOO NUMEROUS TO COUNT, COMPLAINTS ALL OVER THE INTERNET OF EXACT SAME SCENARIO, AND THESE VEHICLES NOT BEING UNDER THE RECALL EITHER. I CALLED FORD MOTOR COMPANY CUSTOMER SERVICE AND GOT SOMEONE IN A FOREIGN LAND, THAT CONTINUED TO REPEAT, YOUR VEHICLE IS NOT AMONG THOSE IN THE RECALL, YOU MUST TAKE YOUR CAR TO A FORD DEALER FOR INSPECTION OF THIS PROBLEM. NO MATTER WHAT CONCERN OR QUESTION I POSED TO HIM, THAT WAS THE ONLY ANSWER I RECEIVED. I HAVE MADE AN APPOINTMENT WITH A LOCAL FORD DEALER TO HAVE THE CAR INSPECTED. I AM VERY DISAPPOINTED THAT THIS WILL BE AN OUT OF POCKET EXPENSE TO ME.
Vehicle speed control, Engine, Jan 30, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO ACCELERATE FROM A STOP SIGN, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Other or unspecified, Jan 27, 2017
THE PASSENGER SIDE DOOR LATCH WILL NO LONGER LATCH AND SWINGS OPEN FREELY
Seat belts, Jan 27, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Seat belts, Jan 27, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/16/17*LJ *CN
Seat belts, Jan 26, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT WAS ADVISED BY THE MANUFACTURER TO DRIVE THE VEHICLE AT HER DISCRETION, BUT THEY WOULD NOT BE LIABLE FOR THE SAFETY RISK. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Jan 24, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT IT BECAME DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Steering, Jan 24, 2017
MY VEHICLE HAS BEEN DIAGNOSED WITH A COMPLETE POWER STEERING GEAR FAILURE, JUST OUTSIDE BUMPER TO BUMPER WARRANTY. MY CAR HAS 33,000 MILES. I HAVE DONE RESEARCH ONLINE AND NOTICED FORD HAS PENDING LAWSUITS FOR THIS ISSUE AND MANY COMPLAINTS AND DECIDED TO HIDE THE ISSUE THEY KNEW ABOUT AND PUT THE CUSTOMER ON THE HOOK FOR THE $1900 REPAIR COST WHICH IS RIDICULOUS. THIS COULD HAVE HAD DEADLY CONSEQUENCES FOR ME AS THE POWER STEERING FAILURE CAME ON WHILE GOING AT FREEWAY SPEED. LUCKILY IT HAD JUST ENOUGH TO GET ME OFF THE FREEWAY OR I WOULD HAVE MOST LIKELY BEEN INVOLVED IN A CRASH AS I HAD NO STEERING. I HAVE OWNED MULTIPLE FORDS WITH 190,000 MILES AND NEVER HAD ISSUES WITH THE OLD DESIGN. THE NEW ELECTRONIC SYSTEM OBVIOUSLY HAS MAJOR DESIGN FLAWS AND ISSUES BASED ON MANY COMPLAINTS AND LAWSUITS JUST BY SEARCHING THIS ONLINE AND FORD HAS SHRUGGED OF THE ISSUE AS IF IT WAS NON EXISTENT. NOW I AM WORRIED THIS IS GOING TO OCCUR AGAIN AND IS A MAJOR SAFETY CONCERN OF MINE IF I LOSE CONTROL OF THE VEHICLE DUE TO A DESIGN FLAW AND FLAWED OVERALL STEERING GEAR. WHEN FORD IS SUPPOSED TO BE MAKING DESIGN IMPROVEMENTS, THEY ARE BACKTRACKING IN IT AS MY OLD FORD VEHICLES HAVE PERFORMED BETTER THAN THIS NEW ONE.
Wheels, Jan 23, 2017
THE ALUMINIUM LUG NUT CAPS SWELL SO THE LUG WRENCH SUPPLIED WITH THE CAR CAN NOT REMOVE THE LUG NUTS. TOW TRUCK COULD NOT REMOVE THEM SO CAR HAD TO BE TOWED TO DEALER, SHORT-REDMOND 1916 JACKSBORO PK. LAFOLLETTE, TN 37766, (800) 810-9088, WWW.SHORT-REDMONDFORD.COM. THE DEALER SAID THIS IS A COMMON PROBLEM WITH THE FUSION LUG NUTS AND OTHER LUG NUTS OF THE SAME TYPE. THE DEALER GOT THE LUG NUTS OFF, BUT THEY HAD TO BE REPLACED AT A COST OF $52/TIRE. MY DEALER IN ASHEVILLE, NC ALSO ADVISED MY TO REPLACE THE LUG NUTS THE NEXT TIME I HAD MY TIRES ROTATED, BUT SAID NOT TO BUY THEM FROM FORD. THERE ARE SOLID STEEL/CHROME AFTER MARKET LUG NUTS THAT ARE BETTER THEN THE ALUMINIUM CAPPED LUG NUTS THAT FORD USES. THIS IS CLEARLY AN ENGINEERING ISSUE. IT DID NOT ALLOW ME TO CHANGE A TIRE ON THE SIDE OF THE ROAD WITH THE EQUIPMNET SUPPLIED WITH THE CAR. I HAD TO WAIT OVER AND HOUR ON THE SIDE OF AN INTERSTATE HIGHWAY FOR A TOW TRUCK WHICH IS ALSO UNSAFE. I DO HAVE THE LUG NUTS AS WELL AS RECIEPT FROM FOR TO REMOVE AND REPLACE THE LUG NUTS. THE ALUMINIUM LUG CAPS ARE VERY DEFORMED SINCE THEY HAD TO HAMMER A SOCKET ONTO THEM TO GET THEM OFF.
Engine, Jan 23, 2017, fire
I WAS DRIVING TO WORK AND NOTICED SMOKE COMING THROUGH THE VENT INSIDE THE CAR. I PULLED OVER AND TRIED TO GET OUT THE CAR MY DOOR WOULDN'T OPEN SO I HAD TO PUNCH IT WHEN I GOT OUT THE CAR WAS ON FIRE UNDERNEATH THE FRONT TIRES. AFTER THE FIRE DEPARTMENT INVESTIGATED IT WAS PROVEN THAT THE FIRE STARTED FROM THE ENGINE COMPARTMENT. *TR
Structure, Jan 21, 2017
DOOR LATCH RECALL YESTERDAY, IN THE RAIN, I STARTED TO DRIVE ON A CITY STREET AND MY FRONT PASSENGER DOOR OPENED AND MY DASH INDICATED THE DOOR WAS OPEN SO I PULLED OVER, GRABBED THE HANDLE AND TRIED TO CLOSE THE DOOR...WELLL, THE DOOR WOULDN'T LOCK, IT KEPT OPENING, SO I MADE A LOOP THROUGH THE DOOR HANDLE, USING MY BELT AND DROVE WITH ONE HAND ON THE STEERING WHEEL AND ONE HAND ON MY BELT TO TRY AND HOLD THE DOOR CLOSED. I LOOKED ONLINE AND DISCOVERED THERE WAS A DOOR LATCH RECALL LAST YEAR AFFECTING ALMOST 2.4 MILLION CARS, WHICH MY YEAR AND MODEL WERE INVOLVED.I NEVER RECEIVED A RECALL NOTICE. THEN I CHECKED ONLINE FOR ACTIVE RECALLS FOR MY VEHICLE AND THE DOOR LATCH WAS NOT ON THERE. I CALLED THE DEALERSHIP THIS MORNING AND THEY SAID MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL. I WAS NOT HAPPY WITH THEIR RESPONSE SO THE GAVE ME FORD CORPORATE'S PHONE NUMBER. I CONTACTED THEM, THEY GAVE ME THE SAME RESPONSE AS THE DEALERSHIP BUT WAS GOING TO DOCUMENT IT AND TO KEEP MY RECEIPT, FOR THE REPAIRS, IN CASE MY VIN GETS ADDED TO THE RECALL. SO I DON'T KNOW HOW MANY COMPLAINTS IT TAKES FOR YOU TO INVESTIGATE THIS, TO BE INCLUDED IN THE RECALL, BUT THIS SITUATION IS CLEARLY UNSAFE AND LAWSUIT WAITING TO HAPPEN. THIS WAS NOT A RESULT OF ANYBODY TRYING TO BREAK INTO MY CAR OR ANYTHING ELSE...THIS IS CLEARLY A DOOR LATCH ISSUE AND OBVIOUSLY THERE ARE MORE VEHICLES INVOLVED IN THIS RECALL THAT HAVE NOT BEEN ACCOUNT FOR. PLEASE LET ME KNOW WHAT THE NEXT STEPS ARE AND I SHOULD NOT BE RESPONSIBLE FOR PAYING FOR THIS UP FRONT.
Electrical system, Jan 20, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 5 TO 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ON THE FIRST ATTEMPT. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000. THE VIN WAS NOT AVAILABLE.
Engine, Jan 18, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE VEHICLE BEGAN TO OVER HEAT AND THE ENGINE OVER HEATING WARNING MESSAGE ILLUMINATED. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS AND POWERTRAIN CONTROL MODULE SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Vehicle speed control, Engine, Jan 16, 2017
WE WERE DRIVING 70MPH CRUISE CONTROL ON A HIGHWAY, LET OFF CRUISE CONTROL TO DECREASE SPEED ON THE UPCOMING BYPASS AND THE ENGINE IMMEDIATELY POWERED DOWN AND WE COASTED TO A STOP ON THE SIDE OF THE HIGHWAY BYPASS. THE ENGINE LIGHT AND ORANGE WRENCH APPEARED. THE CAR WOULD NOT START THEREAFTER. WE HAD TO CALL FAMILY TO GET OUT 5 AND 7 YEAR OLD AND A TOW TRUCK TO TAKE THE CAR TO A SHOP. *TR
Seat belts, Jan 13, 2017
THERE IS A RECALL FOR SEATBELT, THAT SEATBELTS ARE UNSAFE FOR DRIVER AND PASSENGER BUT THE RECALLED PARTS ARE NOT AVAILABLE YET AND DEALER WON'T PROVIIDE LOANER CAR.
Engine, Jan 13, 2017
MY VEHICLE HAS 72000 MILES ON IT. I WAS DRIVING ON I90 OUTSIDE OF BUFFALO WHEN THE CAR HAD TROUBLE ACCELERATING, IT WAS UNABLE TO MAINTAIN SPEED AND BY THE TIME I WAS ABLE TO PULL OFF WOLD NOT MOVE ANY FARTHER. THE DEALERSHIP HAS DIAGNOSED THE ISSUE AS NEEDING A NEW TRANSMISSION. A PLASTIC CAP HAD MELTED INTO THE TRANSMISSION LINES, AND FORD IS REFUSING TO COVER THE REPAIR AT 100%, AS THIS WAS A MANUFACTURER DEFECT.
Steering, Power train, Jan 13, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 30 MPH, THE "HILL ASSIST TRACTION", "TIRE PRESSURE SENSOR FAULT", AND "SERVICE POWER STEERING NOW" INDICATORS ILLUMINATED. THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Structure, Jan 13, 2017
FRONT PASSENGER DOOR LATCH BROKE AGAIN, ONE YEAR AND 5 MONTHS AFTER IT WAS REPAIRED PURSUANT TO A RECALL. FORD WILL NOT HONOR ANY WARRANTY ON THE PART OR LABOR AND HAVE ASKED ME TO PAY MORE THAN $500 TO REPAIR IT. THIS IS A SAFETY ISSUE BECAUSE DOOR CAN SWING WIDE OPEN WHILE CAR IS IN MOTION PUTTING ALL PASSENGERS AT RISK OF DEATH OR SERIOUS INJURY. LUCKILY, THE PROBLEM WAS DISCOVERED AFTER VEHICLE WAS PARKED, PASSENGER EXITED AND DOOR WOULD NOT SHUT ANY LONGER.
Structure, Jan 13, 2017
PASSENGER DOOR WILL NOT LATCH AND SWINGS OPEN.
Electrical system, Jan 9, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE CHECK SERVICE MANUAL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,962.
Engine, Jan 4, 2017
AFTER THE CAR HAS BEEN DRIVEN FOR AWHILE THEN THE ENGINE IS TURNED OFF FOR 10 TO 20 MINUTES, WHEN I RESTART THE ENGINE IT WILL (WITHIN 30 SECONDS) BEGIN TO RUN ROUGH AND QUIT. IT HAS DONE THIS NOW MORE THAN 50 TIMES. I HAVE TAKEN IT TO THE DEALER 4 TIMES, BUT THEY HAVE NOT FIXED THE PROBLEM. SINCE I HAD TO GIVE A SPECIFIC DATE ON THIS FORM BELOW, I PICKED A DATE THAT IT HAPPENED.
Power train, Jan 4, 2017
THE ELECTRONIC THROTTLE CONTROL CAUSES THE CAR IDLE TO DROP AND THE ACCELERATOR TO BECOME UNRESPONSIVE. THIS CAUSES THE CAR TO STALL. THIS HAS HAPPENED TO ME MULTIPLE TIMES IN HEAVY TRAFFIC. THIS HAS BEEN GOING ON FOR A COUPLE MONTHS AND IS BECOMING MORE FREQUENT.
Other or unspecified, Jan 3, 2017
SHIFTER CABLE WENT BAD AT 78000 MILES. THE CAR WOULD NOT GO DOWN IN GEAR. EVERY TIME YOU GO BACK IT WOULD STAY IN THAT GEAR AND NEVER GO BACK TO PARK. IT GOT STUCK IN THE SPORT GEAR AND NEVER ABLE TO GO TO NEUTRAL, DRIVE NOR PARK. THE DEALERSHIP SAID THAT THE CABLE FROM THE SHIFTER TO THE TRANSMISSION WAS BAD. THIS PART COST $512 TO FIX AT THE DEALERSHIP.