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2013 Ford Fusion

Problems, recalls and owner-reported issues

Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.

Complaints by model year
  8. 1,956

Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.

Primary concernSteering418 reports · 21% of complaints
Owner complaints1,956Filed with NHTSA
Recall relationship19 safety recallsNHTSA campaign records

What owners report most often

  1. Steering418
  2. Engine399
  3. Power train315
  4. Other or unspecified200
  5. Electrical system189
  6. Structure179
  7. Fuel/propulsion system133
  8. Seat belts113

Recalls and investigations

  1. Power train, manual transmissionJun 9, 2026

    Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.

    A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.

    Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.

    Campaign 26V376000 on NHTSA.gov

  2. Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023

    Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.

    A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.

    Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.

    Campaign 23V162000 on NHTSA.gov

  3. Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022

    Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

    A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

    Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.

    Campaign 22V413000 on NHTSA.gov

  4. Latches/locks/linkages, doors, latchJun 8, 2020

    Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

    A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

    Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

    Campaign 20V331000 on NHTSA.gov

  5. Steering, electric power assist systemAug 29, 2019

    Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.

    If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.

    Campaign 19V632000 on NHTSA.gov

  6. Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019

    Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.

    If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.

    Campaign 19V362000 on NHTSA.gov

  7. Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018

    Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.

    If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.

    Campaign 18V471000 on NHTSA.gov

  8. Power train, manual transmissionMar 12, 2018

    Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.

    A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.

    Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.

    Campaign 18V169000 on NHTSA.gov

  9. Latches/locks/linkages, doors, latchMar 27, 2017

    Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

    A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

    Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.

    Campaign 17V210000 on NHTSA.gov

  10. Engine and engine cooling, engineMar 27, 2017

    Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.

    If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.

    Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.

    Campaign 17V209000 on NHTSA.gov

  11. Seat belts, frontDec 5, 2016

    Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.

    If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.

    Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.

    Campaign 16V875000 on NHTSA.gov

  12. Steering, electric power assist systemApr 28, 2015

    Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.

    If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.

    Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.

    Campaign 15V250000 on NHTSA.gov

  13. Latches/locks/linkages, doors, latchApr 24, 2015

    Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

    A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

    Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.

    Campaign 15V246000 on NHTSA.gov

  14. Air bagsSep 26, 2014

    Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.

    The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.

    Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.

    Campaign 14V597000 on NHTSA.gov

  15. Seats, front assembly, reclinerApr 2, 2014

    Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."

    The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.

    Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.

    Campaign 14V164000 on NHTSA.gov

  16. SteeringMay 31, 2013

    Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.

    This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.

    Campaign 13V232000 on NHTSA.gov

  17. Fuel system, gasolineMay 31, 2013

    Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.

    A fuel leak in the presence of an ignition source may result in a fire.

    Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.

    Campaign 13V227000 on NHTSA.gov

  18. Engine and engine coolingDec 3, 2012

    This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.

    If flammable engine fluids come in contact with the vehicle’s hot exhaust system, a vehicle fire could occur.

    Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicle’s powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.

    Campaign 12V551000 on NHTSA.gov

  19. Exterior lighting, headlightsNov 30, 2012

    Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.

    An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.

    Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.

    Campaign 12V553000 on NHTSA.gov

Representative owner complaints

1,956 reports, newest first.

  1. Structure, Aug 23, 2016

    FRONT PASSENGER DOOR FAILS TO CLOSE. WILL NOT LATCH. HAPPENED WHEN VEHICLE WAS PARKED. HAD TO WRAP SEAT BELT AROUND IT TO GET IT TO THE DEALER FOR REPAIR. DEALER CLAIMS IT IS NOT UNDER RECALL.

  2. Structure, Other or unspecified, Aug 22, 2016

    ON FRIDAY 8/05/16 WHILE VEHICLE WAS IN MOTION IN A RESIDENTIAL AREA IN IMPERIAL, CA, THE FRONT DRIVERS SIDE DOOR OPENED. I ATTEMPTED TO SHUT THE DOOR MANY TIMES BUT WAS NOT SUCCESSFUL. I HAD TO PULL OVER AND DRIVE THE REST OF THE WAY HOME (TWO BLOCKS) HOLDING THE DOOR WITH ONE HAND. THE DOOR WILL NOT SHUT AND JUST SPRINGS BACK WHEN IT SHOULD HOLD SHUT. AFTER A SEARCH ONLINE I DISCOVERED THIS IS A SAFETY RECALL FOR MY CAR, WHEN I CALLED MY LOCAL FORD DEALERSHIP TO REPORT IT AND TAKE IT IN THEY STATED MY VIN NUMBER WAS NOT ON THE RECALL LIST AND I WOULD HAVE TO CONTACT FORD CO. I SPOKE WITH FORD CO. THEY INFORMED ME THAT I WOULD HAVE TO TAKE MY CARE IN FOR A "DIAGNOSTIC CHECK" SINCE I COULD NOT PROVE OVER THE PHONE SOMETHING WAS WRONG WITH MY VEHICLE. I ONCE AGAIN CONTACTED MY LOCAL FORD DEALERSHIP AND WAS TOLD TO HAVE MY CAR FIXED AND PAY $300 I WOULD BE ABLE TO HAVE IT READY THE FOLLOWING DAY BUT FOR A DIAGNOSTIC CHECK IT WOULD BE THREE WEEKS. I WAS ALSO TOLD I WOULD HAVE TO PAY PRIVATELY UNTIL FORD CO. ADDED MY VIN NUMBER TO THE RECALL LIST.

  3. Structure, Aug 19, 2016

    A RECALL HAS BEEN SENT REGARDING FAILING DOOR LATCHES THAT SHOULD BE REPLACED. I HAVE TRIED FOR APPROX. 2 MONTHS TO GET THE DEALER TO FIX THIS. THEY SAY THE PARTS ARE ON BACK ORDER, BUT I GET FORD MAILINGS THAT THE PARTS ARE AVAILABLE. I CANNOT GET ANY DEFINITIVE INFO FROM THE DEALER, DON BOHN FORD. I CONSIDER THE POTENTIAL OF A FAILING DOOR LATCH TO BE LIFE THREATENING AND AM NOT GETTING ANY RESPONSE FROM THE DEALER. I CALLED FORD CUSTOMER SERVICE AND THEY SAY THEY WILL GET BACK TO ME. THIS GOES UNRESOLVED.

  4. Steering, Aug 18, 2016

    STEERING RACK IS LOCKING UP AND POPPING AND CAUSED MY TURN SIGNALS TO NOT WORK PROPERLY UNLESS YOU HOLD THEM DOWN,HILL ASSIST AND ADVANCE TRAC WARNING LIGHTS CAME ON.HAPPENS STATIONARY MOVING TURNING CITY.

  5. Structure, Aug 16, 2016

    DOOR LATCH RECALL. LAST MONTH (JULY 2016) THE FRONT PASSENGER DOOR OF MY 2013 FORD FUSION FLEW OPEN WHILE WE WERE DRIVING. IT WOULD NOT CLOSE. WE LATER LEARNED FORD HAS RECALLED HUNDREDS OF THOUSANDS OF VEHICLES, INCLUDING 2013 FORD FUSIONS FOR THIS EXACT PROBLEM. WE WERE TOLD OUR VIN WAS NOT INCLUDED IN THE RECALL. WE HAD NO OPTION BUT TO PAY THE NEARLY $500 COTS OF REPLACING THE FAULTY DOOR LATCH. NOW, ONLY ONE MONTH LATER (AUGUST 2016), THE REAR DRIVER SIDE DOOR OF MY CAR FLEW OPEN AND WOULD NOT CLOSE, AGAIN DUE TO A FAULTY DOOR LATCH. MY CAR IS NOT EVEN 3 YEARS OLD, AND I HAVE SPENT NEARLY $1000 TO REPLACE PARTS THAT SHOULD LAST THE LIFE OF THE CAR. IT IS INFURIATING THAT THIS IS A KNOWN PROBLEM, AND FORD IS DOING NOTHING TO HELP. I NOW HAVE THE OPTION OF SPENDING AN ADDITIONAL $1000 OR RISK HAVING THE OTHER TWO DOOR LATCHES FAIL AS WELL. THE MOST DISHEARTENING ASPECT IS THE TREMENDOUS SAFETY ISSUE THIS PROBLEM CREATES, WHICH MAKES MY "CHOICE" NOT REALLY A CHOICE AT ALL. FOR THE SAFETY OF MY FAMILY OR OTHERS WHO MAY BE RIDING IN MY CAR, I SIMPLY MUST PAY TO HAVE THE OTHER DOOR LATCHES REPLACED. I HAVE MADE NUMEROUS CALLS TO FORD, AND THEY JUST REFER ME BACK TO THE DEALERSHIP FOR ASSISTANCE. THE DEALERSHIP IN TURN SENDS ME BACK TO FORD. I HAVE BEEN GOING BACK AND FORTH WITH NEITHER PARTY SHOWING ANY INTEREST IN HELPING TO RESOLVE THIS PROBLEM.

  6. Structure, Aug 16, 2016

    I'M HAVING AN ISSUE WITH THE PASSENGER DOOR NOT LATCHING PROPERLY. FORD HAS ADVISED IT'S NOT PART OF THE LARGE RECALL FOR THE EXACT SAME ISSUE.

  7. Power train, Aug 13, 2016

    TRANSMISSION HAS SHIFTING ISSUES.STRUGGLES TO FIND PROPER GEAR

  8. Power train, Engine, Fuel/propulsion system, Aug 9, 2016

    WE HAVE HAD OUR 2103 FUSION NOW FOR 2 MONTHS. 1 WEEK AFTER HAVING THE CAR IT BEGAN TO MAKE A HUMMING NOISE AROUND THE GAS TANK AREA, THEN WHEN YOU SLOWED DOWN FOR A RED LIGHT THE CAR WOULD STALL AND BE HARD TO START BACK. SENT THE CAR BACK TO THE DEALERSHIP TO ONLY BE TOLD THEY COULDN'T FIND ANYTHING WRONG. ONCE WE RECEIVED THE CAR BACK WE DROVE IT FOR A COUPLE OF DAYS AND THE CAR STARTED MAKING THE NOISE AGAIN AND WOULD STALL AGAIN. CALLED DEALERSHIP AND TOOK CAR BACK AGAIN STILL NOTHING. RECEIVED CAR BACK AND BEGAN TO NOTICE WHEN WE WAS FUELING THE CAR THAT THE RPM GAUGE WOULD GO UP AND DOWN AND THEN THE VEHICLE WOULD QUIT AND BE VERY HARD TO START BACK. WHILE DRIVING THE VEHICLE ABOUT 3 WEEKS AGO IT STALLED AGAIN AND WOULD NOT START BACK, FINALLY AFTER ABOUT 30 MINS OF TRYING THE CAR STARTED. SENT CAR BACK TO DEALERSHIP AGAIN AND THEY HAVE HAD THE CAR 3 WEEKS AND THEY ARE SAYING THEY CAN NOT FIND ANYTHING WRONG WITH THE VEHICLE. I ASKED IF THEY HAD PUT FUEL IN IT LIKE I ADVISED THEY PROCEEDED TO TELL ME NO. I ADVISED THEM WHEN THEY DID TO LET ME KNOW WHAT THE CAR DID. WE NO LONGER FEEL SAFE DRIVING THE CAR. I BELIEVE WE EITHER HAVE A FUEL PUMP ISSUE OR THE VEHICLE IS PULLING AIR IN FROM THE FUELING SYSTEM AND IS CAUSING IT TO AIR LOCK. THE VEHICLE HAS QUIT ABOUT 12-15 TIMES IN THE 2 MONTHS WE HAVE HAD IT

  9. Fuel/propulsion system, Aug 6, 2016

    THE FUEL PURGE VALVE IS STUCK IN THE OPEN POSITION AS DIAGNOSED BY MY RESEARCH AND LATER CONFIRMED BY THE DEALERSHIP. UPON DOING RESEARCH, THIS MODEL OF PURGE VALVE WAS INSTALLED IN ALL 2009+ FORD VEHICLES AND A RECALL WAS ISSUED FOR 2009-2011 VEHICLES, YET IT IS STILL BEING USED IN THE NEWER MODELS AND FAILING. I AM BEING CHARGED $565 BY THE DEALERSHIP TO FIX A PROBLEM THAT FORD HAS NOT TAKEN RESPONSIBILITY FOR. FUSION MODEL YEAR 2013, APPROX. 50K MILES, AIR PURGING FROM THE FUEL TANK (OUT OF 'CAPLESS' OPENING), CAR SHUDDERS REGULARLY AND MORE SO WHEN I FIRST PUT GAS IN IT. HAS BEEN HAPPENING FOR ABOUT 2 MONTHS; CHECK ENGINE LIGHT FINALLY CAME ON YESTERDAY.

  10. Structure, Aug 5, 2016

    I WANT A REFUND FOR REPLACING MY LATCH ON MY FUSION TWO MONTHS AGO. IT CAME OPEN WHILE DRIVING AND NOW I SEE A RECALL FOR THE EXACT SAME ISSUE, BUT MY FUSION IS NOT ON THE LIST. I HAD IT DONE AT FORD OF EL CAJON. 2013 FORD FUSION 4D 2WD SE I CONTACTED FORD AND AM ATTACHING THEIR RESPONSE.

  11. Latches/locks/linkages, Aug 5, 2016

    TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE BACKING OUT OF A PARKING SPOT AT 10 MPH, BOTH THE REAR DRIVER AND PASSENGER DOORS SWUNG OPEN INDEPENDENTLY. THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE CONTACT PARKED THE VEHICLE AND LOCKED THE DOORS PROPERLY, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 64,000. *TR

  12. Other or unspecified, Aug 5, 2016

    MY PASSENNGER DOOR WILL NOT STAY CLOSED I WAS GETTING READY TO LEAVE THE STORE AND THE DOOR JUST SWUNG OPEN AND IT WILL NOT LATCH INTO PLACE JUST BOUGHT THIS CAR IN MARCH OF 2016 FROM A USED CAR DEALERSHIP

  13. Structure, Aug 5, 2016

    A WEEK AGO MY SON TRIED TO CLOSE THE BACK DOOR BEHIND THE DRIVER SIDE AND IT WOULD NOT SHUT. THERE WAS A POLICE OFFICER THERE WHO TRIED TO HELP, THEY GOT DUCT TAPE AND CLOSED IT AND WE TOOK IT TO OUR REPAIR SHOP. THEY HAD TO REPAIR THE LATCH AND ANOTHER PART AND MENTIONED THE RECALL. WE PAID THEM $330 TO REPAIR, WE THEN CALLED FORD AND FOUND OUR VIN # WAS NOT IN THE RECALL. WE SPENT 4 HOURS ON THE PHONE WITH EVERYONE FROM THE DEALER TO FORD THEMSELVES. SAID THEY COULD NOT HELP US UNTIL IT WAS PART OF A RECALL WITHOUT CHARGING US. THIS IS A CARE MY TWIN SONS ARE TAKING TO COLLEGE WITH THEM IN TWO WEEKS. WE KNOW THIS IS A DEFECT AND THE REPAIR SHOP ALSO MENTIONED IT. FYI MY FORD WAS IN THE DEALERS SHOP TWO WEEKS BEFORE AND THEY REPAIRED TWO OTHER RECALLS BUT WHEN WE CALLED THEM BACK SAID OURS WAS NOT INCLUDED.

  14. Structure, Aug 4, 2016

    FRONT PASSENGER DOOR FAILED. WAS WORKING FINE. THEN GOT OUT OF CAR AND SHUT DOOR. DOOR WOULD NOT LATCH. WOULD BANG AGAINST FRAME AND NOT LATCH. HAD TO DRIVE TO DEALER WITH PASSENGER HOLDING DOOR SHUT. DEALER IS CLAIMING THIS IS NOT A RECALL ISSUE, YET FORD JUST ISSUED A RECALL ON THIS EXACT ISSUE TODAY ON SEVERAL OTHER MODELS.

  15. Other or unspecified, Engine, Aug 4, 2016

    WE HAVE A 2013 FORD FUSION AND WHILE DRIVING CAR MAKING A RIGHT TURN THE PASSENGER REAR DOOR FLEW OPEN LUCKILY OUR CHILD WAS SITTING AWAY FROM THE DOOR AND WE WERE ON OUR DRIVEWAY TURNING ON A SMALL HIGHWAY. THE DOOR LATCH IS NOT ALLOWING DOOR TO STAY SHUT. UPON RESEARCH WE FOUND THERE IS A RECALL ON DOOR LATCH OF 2013 FORD FUSION MANUFACTURED AT HERMOSILLO PLANT AND DURING CERTAIN DATES IN 2012. WE TAPED OUR DOOR SHUT AND WENT TO DEALERSHIP THEY STATED THAT OUR VEHICLE IS NOT PART OF THIS RECALL. I INFORMED THEM THAT OUR CAR WAS MANUFACTURED IN HERMOSILLO PLANT IN 2013 AND IT FITS THE RECALL DESCRIPTION. HOWEVER THEY WOULD NOT PAY FOR IT EVEN THOUGH IT IS A RECALL. THEY WANT US TO PUT UP THE 400.00 TO PAY FOR IT WHEN THEIR COMPANY HAS A RECALL ON DOOR LATCHES. WE HAD ANOTHER ISSUE WITH THE COOLANT AND AGAIN THEY HAD A RECALL ON THE COOLANT SYSTEM AS WELL BUT OUR CAR IS NOT PART OF THE RECALL ALTHOUGH AGAIN IT FIT THE RECALL DESCRIPTION TO A T. WE PAID TO HAVE THAT FIXED BUT THIS IS RIDICULOUS THAT WE HAVE TO PAY OUT OF OUR OWN POCKET ON A RECALL THE COMPANY SHOULD BE RESPONSIBLE FOR FIXING. WE DON'T HAVE 400.00 TO FORK OUT AND WE NEED IT FIXED AS WE HAVE 3 CHILDREN THAT WE TAKE TO SCHOOL EVERYDAY AND WE ARE STRUGGLING TO FIND OUT WHERE WE CAN GET THE MONEY TO FIX THIS PROBLEM WHEN WE FEEL IT SHOULD BE FORD TO FIX IT.

  16. Power train, Aug 2, 2016

    I PUT MY VEHICLE IN PARK AND IT KEPT GOING DUE TO THE SHIFT LINKAGE BREAKING, IT REMAINED IN DRIVE THIS IS EXTREMELY UNSAFE AND SHOULD NOT BE HAPPENING TO A 3 YEAR OLD CAR WITH 88K ON IT. AFTER DOING SOME RESEARCH I DISCOVERED THIS QUITE COMMON AMONG THE NEWER FUSION'S, FOCUS'S AND OTHER FORD PRODUCTS...UPDATED 01/04/17 *BF THE CONSUMER STATED THE FAILURE WAS CAUSED BY THE PLASTIC BUSHING THAT HELD THE SHIFTER CABLE ONTO THE TRANSMISSION LINKAGE, WHICH CRACKED DUE TO DRY ROTTING. THIS MEANT EVEN THOUGH THE LEVER WAS SHIFTED INTO PARK, IT WAS NO LONGER ATTACHED TO THE TRANSMISSION. THEREFORE, THE VEHICLE WAS STILL IN PARK. THE VEHICLE WAS REPAIRED BY REPLACING THE ENTIRE SHIFTER CABLE. UPDATED 08/03/2017*JS

  17. Steering, Aug 2, 2016

    TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL SEIZED WHILE ATTEMPTING TO TURN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO THE DEALER. THE DEALER DIAGNOSED THAT THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

  18. Steering, Electrical system, Jul 29, 2016

    TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO TURN THE VEHICLE, THE POWER STEERING ASSIST BECAME DIFFICULT TO OPERATE. THE STEERING WHEEL SUDDENLY BEGAN TO VIBRATE AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE INSTRUMENT PANEL ALSO INDICATED MANY OTHER WARNING LIGHTS AND FUNCTIONS WERE BEING ACTIVATED THAT WERE NOT IN USE. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC AND DEALER. BOTH STATED THAT THE POWER ASSIST FAILED AND THERE WAS ALSO AN ELECTRICAL FAILURE. THE CONTACT WAS UNABLE TO RECALL THE ACTUAL ELECTRICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

  19. Structure, Seats, Jul 28, 2016

    THE 3RD DOOR LATCH ON OUR 2013 FORD FUSION BROKE WHILE IN MOTION ON A CITY STREET WHILE MY CHILDREN WERE IN THE CAR. THE DOOR OPENED AND WAS NOT ABLE TO CLOSE. THIS ORIGINALLY HAPPENED TO OUR REAR LEFT SIDE DOOR BEFORE FORD HAD RECALLED THE PART. AS MY HUSBAND TURNED LEFT ON A CITY STREET THE DOOR OPENED. MY TODDLER WAS IN HER CAR SEAT NEXT TO THE DOOR AND MY 8 YEAR OLD SON HAD TO HOLD THE DOOR SHUT TILL HE COULD PULL OVER. THE CAR WAS JUST BARELY OUT OF WARRANTY MILEAGE, BUT ONLY 18 MONTHS. IT WAS NOT RECALLED AT THAT TIME. NEXT WAS OUR LEFT FRONT PASSENGER DOOR. MY HUSBAND WAS DRIVING A COWORKER HOME WHEN THE DOOR LATCH BROKE. HE WAS IN THE TOWN HE WORKS IN AND HAD TO LEAVE IT AT THEIR FORD DEALERSHIP, DUE TO THE FACT THAT DRIVING IT OVER AN HOUR TO THE DEALERSHIP WE PURCHASED IT AT WAS UNSAFE AND IMPOSSIBLE. THEY HAD TO KEEP OUR CAR FOR OVER A MONTH TO GET THE PART TO FIX IT. DURING THAT TIME PERIOD OUR CAR SAT WITH THE DOOR TAPED SHUT ON THEIR LOT. WE EXPECTED THAT DURING THAT MONTH THEY WOULD HAVE FIXED ALL THE DOORS ACCORDING TO THE RECALL, HOWEVER THAT WAS NOT DONE. WHY ARE THESE CARS BEING SENT BACK ON THE STREET WITH UNSAFE PARTS? ARE WE WAITING FOR CHILDREN TO FALL OUT AND DIE ON THE STREETS? FORD NEEDS TO BE HELD RESPONSIBLE FOR NOT FIXING THE PARTS IN ORDER OF THEIR RECALL WHILE THEY HAVE THE VEHICLE. WHO HAS TIME TO GO BACK AND FORTH TO THE DEALERSHIP, DEAL WITH GETTING A RENTAL CAR AND WAITING FOR A FEW PARTS AT A TIME TO COME IN AND FIX IT. HAVING FOUR YOUNG CHILDREN I AM TERRIFIED TO GET THIS VEHICLE BACK! THE CAR HAS BEEN BACK TWICE FOR THE SEAT BACK REPLACEMENT AS WELL. THE BRACKETS ARE NOT SAFE AND GIVE OUT WHILE DURING. FORD TOLD US TODAY WE NOW NEED TO GET NEW PARTS ON ALL THE DOORS. WHY DID THEY FIXING IT WITH DEFECTIVE PARTS? WHY ARE THEY SENDING THESE CARS BACK ON THE STREET WHEN THEY ARE NOT PROPERLY FIXED GIVING A FALSE SENSE OF SECURITY?

  20. Structure, Jul 26, 2016

    MY FORD FUSION BEGAN TO HAVE EXTREME MOLD IN IT AFTER ONLY BEING JUST OVER 2 AND A HALF YEARS OLD. WE HAVE HAD THE CABIN FILTER REPLACED, INTERIOR DETAILED, AND MOST RECENTLY, THE DEALERSHIP HAS HAD THE AC EVAPORATOR FLUSHED (1 MONTH AGO). THE CAR CONTINUES TO HAVE A RANCID SMELL OF MOLD. THE MOLD IS SO BAD THAT MY WIFE AND I HAVE HAD CO-WORKERS COMPLAIN ABOUT MOLD IN OUR OFFICES WHEN WE HAVE DRIVEN THE CAR TO WORK. THE MOLD HAS ALSO MADE EACH OF US SICK TO OUR STOMACH WHEN WE HAVE HAD TO DRIVE THE CAR. I HAVE EXPLAINED TO FORD THAT MY WIFE IS PREGNANT AND DUE TO HAVE A NEW CHILD BUT FORD'S ONLY RESOLUTION WAS TO HAVE THE CARPET REMOVED AND THEN THE CABIN FILTER REPLACED (AGAIN) AND THE INTERIOR DETAILED (AGAIN). THIS RESOLUTION IS VERY UNLIKELY TO REMOVE THE MOLD AND WILL DEFINITELY HAVE SOME TRACES OF MOLD LEFT REGARDLESS OF WHAT THEY DO. I HAVE ASKED FORD TO PROVIDE A RESOLUTION THAT WILL NOT INVOLVE HAVING MY WIFE AND FUTURE CHILD IN A VEHICLE THAT HAS MOLD IN IT BUT THEY DID NOT PROVIDE ONE. THEY ALSO REFUSED MY REQUEST FOR A BUYBACK. THIS MOLD IS AN EXTREME SAFETY CONCERN. THE CAR IS CURRENTLY AT 40,000 MILES, HOWEVER, WE HAVE HAD A WINDOW REPLACED AT 17,236 MILES AND ALSO EXPRESSED CONCERNS THAT MOISTURE WAS BUILDING IN THE FRONT WINDOW AT 29,391 MILES. I AM CONCERNED ABOUT THE HEALTH AND SAFETY OF MY FAMILY IF THEY ARE EXPOSED TO THIS VEHICLE.

  21. Engine, Jul 25, 2016

    I NEED TO GET MY ENGINE COOLANT TEMPERATURE SENSOR, COOLANT BYPASS VALVE, AND CONNECTORS REPLACED DUE TO OVERHEATING. I FEEL THIS MATCHES THE DEC 2012 RECALL OF OVERHEATING. HAROLD ZEIGLER FORD IS TRYING TO CHARGE ME $765 FOR THIS REPAIR IN WHICH I FEEL MATCHES THE RECALL.

  22. Latches/locks/linkages, Jul 25, 2016

    TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE REAR PASSENGER DOOR OPENED INDEPENDENTLY. THE CONTACT STATED THE REAR PASSENGER DOOR FAILED TO LATCH AND LOCK. THE CONTACT HAD TO USE A ROPE IN ORDER TO HOLD THE DOOR INTO POSITION. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO DIAGNOSED THAT REAR DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

  23. Latches/locks/linkages, Jul 13, 2016

    TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 50 MPH, THE FRONT PASSENGER SIDE DOOR OPENED INDEPENDENTLY AND THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000. UPDATED 09/29/16*LJ THE CONSUMER STATED ALL 3 REMAINING DOORS HAVE THE DEFECT. *JS

  24. Structure, Jul 11, 2016

    WE HAVE OWNED OUR 2013 FORD FUSION FOR LESS THAN THREE YEARS. WHILE DRIVING, WE MADE A LEFT HAND TURN AND THE FRONT PASSENGER SIDE DOOR FLEW OPEN, EVEN THOUGH IT WAS PROPERLY CLOSED AND LOCKED. THE PASSENGER REACHED OUT TO CLOSE THE DOOR WHILE THE DRIVER SLOWED DOWN. THE DOOR THEN WOULD NOT STAY CLOSED. WE RESEARCHED AND FOUND MORE THAN 500,000 FORD VEHICLES, INCLUDING 2013 FORD FUSIONS, WERE SUBJECT TO RECALL DUE TO FAULTY DOOR LATCHES. WE CONTACTED OUR DEALERSHIP AND FORD DIRECTLY, BUT WE WERE TOLD OUR VIN IS NOT INCLUDED IN THE RECALL. WE PAID NEARLY $500 TO HAVE THE FAULTY LATCH REPLACED, AND WE NOW FEAR FOR OUR SAFETY, NOT KNOWING IF THE OTHER THREE DOOR LATCHES WILL FAIL AS WELL. WE ARE REQUESTING THE RECALL BE EXPANDED TO INCLUDE OUR VEHICLE. WE WOULD LIKE TO BE REIMBURSED FOR THE COST WE HAVE INCURRED, AND WE WOULD LIKE THE REMAINING THREE DOOR LATCHES REPLACED AS WELL.

  25. Seat belts, Jul 10, 2016

    MY DAUGHTER WAS IN THE MIDDLE SEAT IN THE BACK OF THE CAR. WE WENT TO GET HER OUT AND THE SEAT BELT LOCKED UP AND THE BELT BECAME REALLY TIGHT ON HER CHEST. SHE STARTED TO CRY AND WE DIDN'T KNOW HOW TO GET HER OUR. WE THEN UNLATCHED THE SEAT, FOLDED IT OVER AND SHE CRAWLED OUT. BUT THEN THE SEAT BELT BECAME EVEN TIGHTER AND I NOW CAN NOT LIFT THE SEAT BACK UP. THE SEAT BELT COULD HAVE HARMED MY CHILD.