2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Other or unspecified, Aug 27, 2014
2013 FORD FUSION. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO REPAIR SAFETY RECALL, BECAUSE OF WHERE THE VEHICLE WAS PURCHASED FROM. *SMD
Seats, Aug 19, 2014
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V164000 (SEATS). HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Structure, Latches/locks/linkages, Aug 18, 2014
THE FRONT PASSENGER DOOR OPENED AND WOULD NOT CLOSE. THE PLASTIC LATCH ASSEMBLY FAILED TO SECURE THE FRONT PASSENGER DOOR. THE DEALERSHIP SERVICE DEPARTMENT WAS CONTACTED IMMEDIATELY. ADVISED BY SERVICE MANAGER TO WRAP SEAT BELT AROUND HANDLE OF DOOR AND FASTEN TO SECURE DOOR IN ORDER TO DRIVE THE VEHICLE TO THE DEALERSHIP TO ADDRESS ISSUE. THE DEALERSHIP SERVICE DEPARTMENT NOTE DESCRIBES THE ISSUE AS AN "INSUFFICIENT LATCH". THE CAUSE NOTED IN THE SERVICE DEPARTMENTS REVIEW WAS THAT THE LATCH ASSEMBLY "DOES NOT OPERATE PROPERLY". THE CORRECTIVE ACTION DOCUMENTED AND COMPLETED BY THE DEALERSHIP SERVICE DEPARTMENT WAS TO REMOVE AND REPLACE THE FRONT PASSENGER DOOR LATCH ASSEMBLY (PART # FMC BE8Z 5421812 B / NOTE: INSF DESCRIPTION: LATCH). *TR
Latches/locks/linkages, Aug 15, 2014
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 30 MPH, THE FRONT PASSENGER SIDE DOOR HANDLE FRACTURED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD, WHERE THE CONTACT MADE A TEMPORARY ADJUSTMENT TO THE DOOR HANDLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,500.
Latches/locks/linkages, Aug 15, 2014
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT PASSENGER'S SIDE DOOR OPENED INDEPENDENTLY. THE CONTACT STATED THAT THE PASSENGER HAD TO HOLD THE DOOR SHUT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE FRONT PASSENGER'S SIDE DOOR LATCH AND MECHANISM NEEDED TO BE REPLACED. THE FAILURE RECURRED ON THE REAR PASSENGER'S SIDE DOOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Power train, Aug 13, 2014, crash
2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE PARKING BRAKE MALFUNCTION. *SMD THE CONSUMER STATED SHE PUT THE VEHICLE IN PARK, OPENED THE DOOR, AND EXITED THE VEHICLE. HOWEVER, WHEN SHE TURNED AROUND, SHE NOTICED THE VEHICLE WAS MOVING. SHE ATTEMPTED TO ENTER THE VEHICLE, BUT IT WAS MOVING TOO FAST. THE DOOR FLIPPED HER HALF WAY AROUND AND SHE LANDED ON HER RIGHT HIP ON THE ROAD AND THE TIRE WENT OVER HER LEFT FOOT. THE VEHICLE ROLLED DOWN THE DRIVEWAY, INTO A PARKED VEHICLE. THE CONSUMER READ WHERE THE PARKING BRAKE SHOULD BE SET, WHEN THE VEHICLE WAS IN PARK. *JB
Air bags, Aug 11, 2014
MY 2013 FUSION WITH APPROXIMATELY 12,000 MILES WAS ALREADY SCHEDULED FOR REPAIR TO REPLACE BOTH REAR SHOCKS BECAUSE THEY WERE LEAKING. BEFORE IT WENT IN THE AIRBAG LIGHT CAME ON. THE DEALERSHIP SAID "NO PROBLEM WE WILL TAKE CARE OF IT". WHEN I WENT TO PICK IT UP THEY TOLD ME THAT THEY COULD NOT GET THE LIGHT TO GO OUT AND THAT THEY TRIED DOWNLOADING SOFTWARE TO THE RESTRAINT CONTROL MODULE (RCM) AND NEEDED TO ORDER ONE. THEN THEY WENT ON TO SAY THEY ARE ON BACK ORDER AND SHOULD ONLY TAKE A FEW DAYS. THEN I GET HOME TO HEAR THE MESSAGE THEY LEFT SAYING THAT THE PART WAS ON BACK ORDER AND THAT MY AIRBAGS WILL NOT WORK WITHOUT THE MODULE. I CALLED AND WAS TOLD THAT IT WILL TAKE WEEKS TO GET THIS PART AND THAT I'M NOT THE ONLY ONE WITH THIS PROBLEM. FROM WHAT THEY TOLD ME, THE MAGNITUDE OF THE BACK ORDER AND WHAT I HAVE READ IT SEEMS THIS IS A MAJOR PROBLEM. HOW MANY FUSION DRIVERS ARE DRIVING AROUND WITHOUT AIRBAGS? WHO KNOWS IF YOUR AIRBAGS WILL WORK EVEN IF YOUR AIRBAG LIGHT IS NOT SHOWING A PROBLEM? *TR
Structure, Latches/locks/linkages, Aug 9, 2014
IN OCTOBER 2012 I PURCHASED A 2013 FORD FUSION SE 1.6L ENGINE WITH ECO BOOST, WHICH NOW HAS APPROXIMATELY 26,000 MILES ON IT. THE LEFT SIDE HOOD LATCH IS NOT FUNCTIONING PROPERLY PREVENTING THE HOOD FROM LATCHING SECURELY ON THAT SIDE. IT IS A SIGNIFICANT CONCERN FOR ME THAT THE HOOD MAY RELEASE IN FULL WHILE THE VEHICLE IS IN MOTION. THE OVERALL SAFETY OF THIS VEHICLE BECOMES OF GREATER CONCERN TO ME GIVEN THIS RECENT ISSUE IN LIGHT OF THE THREE PRIOR SAFETY RECALLS ON THIS SPECIFIC FUSION MODEL. *TR
Electrical system, Aug 8, 2014
TL* THE CONTACT OWNS A 2013 FORD FUSION ECO BOOST. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENTIRE ELECTRICAL SYSTEM FAILED AND THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL GEAR AND RESTARTED IT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT THE FAILURE OCCURRED BECAUSE THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT DID ES NOT THINK THE BATTERY CAUSED THE FAILURE TO OCCUR SINCE THE VEHICLE RESTARTED WITHOUT BEING JUMP STARTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,100.
Air bags, Service brakes, Aug 6, 2014, crash
I WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT, IN WHICH I WAS FIRST HIT BY ANOTHER CAR AND THEN COLLIDED WITH A LAMP POST. THE INITIAL BLOW RENDERED MY VEHICLE WITHOUT BRAKE POWER AND THE AIRBAGS DID NOT DEPLOY. I WAS WEARING A SEATBELT. MY CAR HEADED TOWARD THE STREET LAMP. I TRIED TO PRESS MY BRAKE, BUT IT WOULD NOT WORK. I TURNED MY STEERING WHEEL TO THE LEFT TO AVOID A HEAD-ON WITH THE LIGHT POST. UNFORTUNATELY, I HIT THE POST AND IT BROKE (LATER A POLICEMAN PUSHED IT OVER AND IT FELL TO THE GROUND). THE CAR FINALLY STOPPED AT ABOUT 200 FEET AWAY FROM THE SITE OF THE ACCIDENT, AS I DROVE IT ONTO THE MEDIAN STRIP. MY CAR WAS DAMAGED ON THE LEFT AND RIGHT FRONT LOWER AREA AND THE RIGHT TIRE WAS PUSHED WAY BACK. THE SWAY BAR AND KNUCKLE BROKE, AMONG OTHER THINGS. THE RIGHT FRONT DOOR WAS UNABLE TO OPEN. AFTER ALL THESE REPAIRS WERE DONE, THEY COULDN'T START THE CAR BECAUSE THE CRANKSHAFT SENSOR ALSO HAD TO BE REPLACED. IN TOTAL, THESE REPAIRS TOOK MORE THAN TWO MONTHS TO COMPLETE. I SPOKE TO THE REGIONAL MANAGER OF FORD MOTOR COMPANY TO SEE IF THEY WANTED TO INVESTIGATE THIS PARTICULAR CAR, AS IT OPERATED POORLY DURING THE ACCIDENT. THEY WERE NOT INTERESTED, AND SAID TO ALLOW GEICO TO HANDLE THINGS AND HAVE GEICO CALL THEM IF THEY FOUND ANYTHING AMISS. MY BACK WAS INJURED AND I CANNOT SAFELY LIFT MORE THAN 5 LBS AT A TIME. MY NEUROSURGEON ADVISED THAT I HAVE SURGERY SOON, OTHERWISE I RISK BECOMING PARALYZED FROM THE WAIST DOWN. I HAVE A THUMB INJURY AND THE ACCIDENT ALSO RE-ACTIVATED AN OLD CONCUSSION. MY NOSE MUST HAVE HIT THE STEERING WHEEL, AS IT WAS SORE FOR A WEEK. I CAN WALK AROUND AND FUNCTION RIGHT NOW, I JUST CAN'T LIFT ANYTHING. MY CAR IS READY IN THE SHOP, BUT I AM AFRAID TO DRIVE IT, AND I HAVE FIVE YEARS OF PAYMENTS LEFT ON IT. I NEVER WOULD HAVE HIT THE LAMP POST IF MY BRAKES HAD WORKED, AND MY AIRBAGS DID NOT DEPLOY FOR EITHER IMPACT. *TR
Fuel system, Gasoline, Engine, Aug 2, 2014
2013 FORD FUSION SE 2.0LT ECOBOOST ENGINE - BOUGHT MARCH 2014 ABOUT 33,000 MILES. MY ISSUES STARTED AROUND THE END OF MAY 2014. 1. WHEN COMING TO AN IDLE MY CAR ALWAYS ACTS LIKE IT IS GOING TO STALL. IT IDLES REALLY HARD AND THE RPMS ALWAYS JUMP REAL LOW. THERE ARE NEVER ANY WARNING LIGHTS/MESSAGES THAT APPEAR. 2. EXTREMELY POOR GAS MILEAGE - THIS IS A 4 CYLINDER AND AN ECOBOOST THAT SHOULD BE GETTING A HELL OF A LOT BETTER GAS MILEAGE - CITY AND HIGHWAY! MY 2012 FUSION V6 HAD WAYYYY BETTER MPG. I HAVE READ IN FORUMS ABOUT BOTH OF THESE 2 ISSUES AND FOUND RELATED PROBLEMS. FORD WANTED $180.00 JUST TO 'LOOK' AT MY DRIVEABILITY. JUST TO PLUG MY CAR COMPUTER INTO THEIR SCANNER. THERE ARE NO RECALLS ON THIS FOR MY SPECIFIC CAR EVEN THOUGH I AM FINDING A LOT OF THE SAME ISSUES AS SOME RECALLS ON OTHER MODEL FUSIONS. I SHOULD NOT HAVE TO PAY FOR THIS TO BE FIXED, THIS IS FAULT OF FORD. 3. MY A/C SYSTEM STOPPED BLOWING COLD AIR AT 36,816 MILES!!! STILL NO WARNINGS ACTIVE AND FORD WANTS $120.00 JUST TO 'LOOK' AT IT - AND CHARGE ME MORE TO FIX ANY ISSUES IT HAS. WHILE READING SOME FORUMS I HAVE NOTICED SEVERAL RECALLS/SAME ISSUES FOR THIS AND SOME SAY THAT THE A/C PIPE IS FAULTY AND LEAKS. BUT MY SPECIFIC CAR DOES NOT HAVE THOSE RECALLS SO FORD WILL NOT FIX ISSUE. AND AGAIN, I SHOULD NOT HAVE TO PAY FOR FAULTY PARTS! DISGUSTED!!!!! PLEASE CORRECT THE RECALLS SO I CAN DRIVE SAFELY. *TR
Power train, Electrical system, Fuel/propulsion system, Jul 30, 2014
"STOP SAFELY NOW" ERROR. THE DRIVETRAIN DISENGAGED PREVENTING DRIVE OR REVERSE FROM WORKING. ON 7/26/14 I DROVE 1 HOUR, PARKED, TURNED CAR OFF AND "REMOVED THE IGNITION KEY" THEN THE INTERIOR AIR CONDITIONING BLOWER/FAN TURNED ON FULL AS IF THE DEFROSTER WAS ON. THE TOUCH SCREEN LCD REMAINED ON AS WELL. PRESSING THE CLIMATE CONTROL BUTTONS ON EITHER THE LCD OR THE CONSOLE HAD NO AFFECT. I INSERTED THE KEY AND STARTED THE CAR AGAIN SEVERAL TIMES WITHOUT CHANGE. THE INTERIOR AIR CONDITIONER BLOWER/FAN CONTINUED TO RUN. I WANTED TO MAKE SURE THE CAR WOULD ACTUALLY DRIVE SO I PULLED FORWARD OUT OF THE PARKING SPACE WHEN THE "STOP SAFELY NOW" LIGHT APPEARED AND THE DRIVETRAIN DISENGAGED PREVENTING DRIVE OR REVERSE FROM WORKING. LUCKILY I WAS ABLE TO ROLL THE CAR BACK TO THE PARKING SPACE SAFELY. I REPEATED THIS PROCESS SEVERAL TIMES AND EVERY TIME THE DRIVETRAIN DISENGAGED WITHIN ABOUT 3 TO 5 SECONDS PREVENTING ANY FORWARD OR REVERSE MOVEMENT. HAD THIS HAPPENED ON A HIGHWAY I JUST DROVE IT COULD HAVE CAUSED A LIFE THREATENING ACCIDENT. LOCKED AND LEFT THE CAR SIT FOR 5 HOURS. CAME BACK TO THE CAR AND IT WORKED NORMALLY FOR A 1 HOUR DRIVE HOME. CALLED DEALERSHIP AND SCHEDULED DIAGNOSTIC. A SECOND ISSUE THAT MAY OR MAY NOT BE RELATED OCCURRED AFTER AN OIL CHANGE AND REPLACEMENT OF A PURGE VALUE ASSEMBLY 1 MONTH AGO. THE ISSUE THAT STARTED IS THE ENGINE ENGAGES REGARDLESS OF THE VEHICLE MODE OR OPERATION. EVEN WHEN SET TO FULL ELECTRIC AND PARKED WITH NO ACCESSORIES RUNNING, THE MOTOR TURNS ON AT A HIGH IDLE AND REMAINS ON. A FIRMWARE UPDATE PARTIALLY RESOLVED THE MOTOR RUNNING CONSTANTLY AS NOW IT RUNS A LITTLE MORE THAN 50% OF THE TIME FOR NO REASON AND AT A HIGH IDLE. THERE WERE NO ISSUES DURING THE 10 MONTHS PRIOR TO NEEDING THE PURGE VALVE ASSEMBLY AND SUBSEQUENT ISSUES APPEARING. *TR
Fuel system, Gasoline, Jul 21, 2014
THIS CAR HAS A 16.5 GALLON GAS TANK BUT IT ONLY FILLS U TO 13.00 GALLONS. THERE IS A TSB FOR THIS CAR BUT FORD REFUSES TO ADMIT THE PROBLEM IS THE GAS TANK AND HELP ME. I HAVE TALKED TO A LOT OF PEOPLE OF THE FORUMS AND THEY SAY WHEN THE GAS TANK IS REPLACED IT FIXES THE PROBLEM HTTP://WWW.FORDFUSIONFORUM.COM/TOPIC/8957-2013-FUSION-FUEL-TANK-FILLING-ISSUES/ TSB 13-6-3. *TR
Steering, Jul 18, 2014
I WAS DRIVING HOME FROM WORK AND BRIEFLY HEARD A WARNING LIGHT CHIME. I GLANCED DOWN AND SAW WHAT I THOUGHT WAS A STEERING WARNING LIGHT THEN IT WENT AWAY WITHIN SECONDS. *TR
Electrical system, Air bags, Jul 18, 2014
I WAS EXITING FROM THE HIGHWAY, AND ALL OF A SUDDEN, ALL OF THE WARNING LIGHTS CAME ON (ABS, TRACTION CONTROL, AIRBAGS, HILL ASSIST, ETC.). ALL SYSTEMS BECAME UNOPERATIONAL WHILE I WAS DRIVING, WHICH CAUSED ME GREAT CONCERN. I BROUGHT IT INTO THE DEALERSHIP THE NEXT MORNING (THE ISSUE WAS STILL HAPPENING), AND THEY KEPT IT FOR TWO WEEKS BECAUSE THE AFFECTED PART, A RESTRAINT CONTROL MODULE (RCM), WAS ON NATIONAL BACKORDER. THEY SAID THE CAR WAS UNSAFE TO DRIVE, AND, IF I HAD GOTTEN IN AN ACCIDENT, THE AIRBAGS WOULDN'T HAVE DEPLOYED. I HAVE READ ABOUT A NUMBER OF OTHER PEOPLE WITH 2013 FUSIONS WITH THE SAME EXACT DEFECTIVE PART, SO THIS ISSUE SHOULD PROBABLY BE INVESTIGATED. *TR
Tires, Jul 17, 2014
TOLD I WILL NEED NEW TIRES ON MY NEW CAR! *TR
Electrical system, Jul 8, 2014
WHEN YOU GO TO THE CAR IT IS TOTAL DEAD, NOTHING WORKS, CAN NOT LOCK DOORS. WAIT 30 MINUTES TO 2 HOURS AND THEN WHEN YOU GE IN EVERTHING WORKS. AT DEALER FOR THE 4TH TIME NEVER GIVES AN ERROR. TWO TIMES DROVE IT IN AFTER IT WOULD NOT START THEY HOOKED IT UP BUT NO CODE. TWO TIMES HAD IT TOWED IN. THE LAST TIME CAR GOT TO DEALER STILL DEAD. WHEN THEY STARTED TO WORK ON IT, IT WAS OK. AGAIN NO ERROR CODE. FORD DEALER HAS THE CAR (11 DAYS SO FAR) WORKING WITH FORD CAN NOT FIND THE PROBLEM. WHEN THIS HAPPENS THE CAR UNLOCKS IT SELF BEFORE IT GOES DEAD. *JS
Electrical system, Latches/locks/linkages, Jul 6, 2014
REAR PASSENGER SIDE DOOR WOULD NOT LOCK. CAR WAS TOWED TO DEALERSHIP. SERVICE ADVISOR SAID IT WAS THE 4TH FUSION WITH THE SAME PROBLEM AND WAS WAITING ON PARTS. DOOR LATCH ON REAR PASS. DOOR WAS REPLACED. *JS
Latches/locks/linkages, Jul 1, 2014
PASSENGER SIDE DOOR WILL NOT LATCH. DOES NOT STAY CLOSED. *TR
Electrical system, Service brakes, Engine, Jun 23, 2014
WHILE DRIVING, MY "CHECK ENGINE" WARNING LIGHT, "LOW OIL PRESSURE" WARNING LIGHT, AND THE "STOP SAFELY NOW" WARNING CAME UP ON MY DASH. I LOST ALL POWER STEERING AND BREAKS, AND THE ENGINE CUT OUT. I STRUGGLED TO STOP THE CAR, BUT EVENTUALLY IT STOPPED MOVING. I TURNED OFF THE CAR AND TURNED IT BACK ON, RECEIVING NO FURTHER ERRORS. I CALLED THE DEALERSHIP TO FIND OUT THAT THERE'S NOTHING THEY CAN DO SINCE THE CAR IS NO LONGER IN AN "ERROR STATE". *TR
Air bags, Seats, Jun 17, 2014
THE AIRBAG WARNING LIGHT WILL NOT TURN OFF INDICATING THERE IS A MALFUNCTION (PER THE MANUAL). THEREFORE I NEED TO TAKE IT BACK TO DEALER TO GET IT CHECKED. ONE OF THE 3 MEMORY BUTTONS FOR THE ELECTRONIC SEAT ADJUSTMENTS IS NOT WORKING PROPERLY. *TR
Structure, Jun 13, 2014
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THE SHIELD DEFLECTOR WAS LOSE FROM THE BOTTOM OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE CHIMP MONKS WERE EATING THE SHIELD DEFLECTOR AND AS A RESULT, IT NEEDED TO BE REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 9,647.
Electrical system, Exterior lighting, Jun 7, 2014
I HAVE BEEN COMPLAINING ABOUT THE HEADLAMPS ON MY VEHICLE SINCE I FIRST PURCHASED IT. I HAVE BROUGHT IT TO THE DEALER ON 2 OCCASIONS COMPLAINING THAT THE HEADLAMPS ARE TOO DIM. I AVOID DRIVING THIS VEHICLE AT NIGHT BECAUSE I WILL NOT BE ABLE TO AVOID A ROAD HAZARD, THEY ARE THAT DIM. I HAVE TO USE THE HIGH BEAMS WHEN DRIVING AT NIGHT TO FEEL SAFE. I ALSO HAVE A 2013 HONDA ACCORD THAT MY WIFE DRIVES, AND THE LOW BEAMS ON THE HONDA LIGHT UP THE ROAD LIKE A RUNWAY. THERE IS A RECALL FOR THE HEADLAMPS ON THE 1.6L ECO BOOST, BUT THEY TELL ME IT DOESN'T APPLY TO MY VEHICLE BECAUSE I HAVE A 2.5L. I HAVE COMPARED VEHICLES AND I SEE NO DIFFERENCE IN APPLICATION. IF THE ISSUE CANNOT BE RESOLVED THROUGH MY DEALER, I WILL HAVE TO SELL THE CAR, BECAUSE IT IS NOT SAFE TO DRIVE AT NIGHT. THANK YOU. *TR
Steering, Jun 2, 2014
ON 4/18/14 DRIVING DOWN CA 140 A TWO LANE MOUNTAIN ROAD DOWNHILL LOTS OF CURVES POWER STEERING WARNING LIGHT CAME ON, WITH A PRESS OKAY. DIDN'T PRESS OK KEPT DRIVING UNTIL I GOT TO MERCED, CA. ABOUT TWENTY MINUTES. WHEN SAFELY IN A CVS PARKING LOT PRESSED OK . COMPLETELY LOSS STEERING. HAD TO BE TOWED TO RAZZARI FORD 1300 AUTO CENTER DR. MERCED, CA 95340. THEY FOUND A FAULTY STEERING GEAR, AND REPLACED GEAR ASSEMBLY. WITH MY FAMILY IN THE CAR, I CAN ONLY IMAGINE WHAT COULD OF HAPPENED IF I HAD PRESSED OK THIRTY MINUTES EARLIER. *TR
Electrical system, Engine, Fuel/propulsion system, May 28, 2014
ENGINE LIGHT WENT ON. BROUGHT CAR TO FORD. DIAGNOSTIC TESTING SHOWED PROBLEM TO BE W/ THE FUEL SYSTEM. SINCE FIRST NOTED BACK IN OCTOBER 2013, LIGHT WOULD COME ON MULTIPLE TIMES AND ASSOCIATED W/ FUELING THE CAR W/ GAS. WENT ON FORD'S WEB FORUM SITE AND HAVE SEEN OTHER 2013 FUSION OWNERS W/ THE SAME PROBLEM. FORD STATED THEY WOULD CHANGE THE ENTIRE FUEL SYSTEM IF THE LIGHT WERE TO COME ON AGAIN. WE WILL BRING BACK THE CAR TO FORD NEXT WEEK FOR SERVICE TO TAKE CARE OF THE PROBLEM. *TR