2014 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,429 owner complaints filed for this model year. This is the 6th highest complaint count among 15 Fusion model years with reports.
Of the 2014 reports, 56 involved a crash and 12 involved a fire. 47 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
Representative owner complaints: electrical system
177 reports, newest first. Show all
Power train, Electrical system, Engine, Mar 9, 2018
THIS CAR JUST FELL APART AT 130000 MILES. THE PURGE VALVE FAILED 3 TIMES. THE ABS SPEED SENSOR PIGTAIL FAILED. THE ENTIRE PCM UNIT BOARD SHORTED UN REPAIRABLE. THE MAP SENSOR FAILED. FORD HAS CHARGED ME 3 TIMES FOR DIAGNOSIS AS FAILURES WERE LESS THEN 4 DAYS APART SO TOWED BACK EACH TIME. A PCM COMPLETE FAILURE ON A CAR NOT EVEN 4 YEARS OLD WITH ONLY 130000 MILES IS AN ISSUE AS THEY WANT AROUND $1000 FOR REPLACEMENT WHEN IT SHOULD NOT BE FAILING. ADD IN ALL THE PREVIOUS RECALLS THIS CAR HAS BEEN A LEMON FROM THE START. I AM A LONG TIME FORD BUYER BUT THIS HAS SOURED ME. THE ABS PIG TAIL TRIGGERED ALL SAFETY LIGHTS DROPS POWER STEERING AND POOR BRAKING.
Steering, Electrical system, Other or unspecified, Mar 1, 2018, crash
I PURCHASED A NEW-TO-ME 2014 FORD FUSION FROM GERMAIN FORD IN COLUMBUS OHIO ON 2/2/18. ON THE 2ND DAY I HAD THE CAR THERE WAS A LIGHT SNOW STORM, A FEW INCHES, I AM A WONDERFUL DRIVER WITH A CLEAN RECORD. I WENT TO PULL OUT OF MY STREET AND I LOST CONTROL OF THE CAR. I THOUGHT IT WAS ICE UNTIL I STOPPED AT A LIGHT & MY WHEELS STARTED SPINNING AND I COULD HARDLY MAINTAIN CONTROL. I FELT LIKE THE STEERING WHEEL WAS TAKING OVER AND I WAS FIGHTING IT AS I KEPT SLIDING. THIS WENT ON THE ENTIRE TWO MILES TO WORK. I'D NEVER BEEN MORE TERRIFIED. I'VE DRIVEN IN SNOW AND ICE FOR 20 YEARS AND THIS IS MY 6TH FORD AND I HAD NEVER BEEN SO AFRAID OF A CAR. I THOUGHT MAYBE IT WAS A ONE TIME ISSUE, MAYBE IT REALLY WAS JUST A STRANGE ONE TIME THING? BUT ON SUNDAY 3/25/18 IT WAS RAINING HERE IN COLUMBUS AND I WAS DRIVING ABOUT 40-45 MPH ON A WET ROAD AND MY CAR STARTED ACTING LIKE IT DID IN THE SNOW, BUT THIS TIME I LOST TOTAL CONTROL OF THE CAR TC CAME ON AND ONCE AGAIN I COULD NOT CONTROL MY CAR AND THE WHEEL JERKED TO THE RIGHT CAUSING US TO SPIN OUT OF CONTROL. THE BACK PASSENGER TIRE HIT A CURB, WE SPUN AROUND AND THE FRONT PASSENGER SIDE HIT THE CURB AND WE WENT INTO A GRASSY AREA COMING PRETTY CLOSE TO A POLE AND AN APARTMENT BLDG. I ENDED UP WITH A FLAT TIRE, BENT RIM, I NEEDED AN ALIGNMENT, THE PAINT IS SCRATCHED UNDER MY CAR, AND I NEED A NEW BARING ON THE FRONT DRIVERS SIDE. ALSO - I FOUND OUT THERE WAS AROUND 5 INCHES OF WATER IN MY TRUNK DUE TO A BROKEN SEAL. I HAD THE CAR TOWED TO THE DEALER & I BEGGED THEM TO FIGURE OUT WHAT'S WRONG. RIGHT NOW THEY CLAIM NOTHING IS WRONG BUT THEY ARE FIXING THE LEAK & THE DAMAGE. I PAID FOR A NEW TIRE. I AM BEYOND TERRIFIED TO DRIVE THE CAR AGAIN. I HAVE NEVER LOST CONTROL OF A CAR BEFORE AND NOW I HAVE IN THIS CAR - TWICE IN LESS THAN A MONTH. SOMETHING IS VERY VERY WRONG. THANK YOU FOR ANY HELP OR SUGGESTIONS. I JUST WANT A SAFE CAR.
Power train, Electrical system, Equipment, Mar 1, 2018
2014 FORD FUSION. CONSUMER WRITES IN REGARDS TO EMERGENCY BRAKE INTERMITTENTLY DISENGAGES WHILE VEHICLE MANUAL TRANSMISSION IDLES IN NEUTRAL. *SMD THE CONSUMER STATED THE DRIVER'S SIDE SEAT WARMER POWER ON BY IT'S SELF. THE NAVIGATION SYSTEM DASH DISPLAY FAILED TO ALLOW DATA ENTRY. *JS
Electrical system, Other or unspecified, Electronic stability control (ESC), Feb 24, 2018
I HAD LEASED A 2014 FORD FUSION BACK IN 2014, HAD EVERY INTENTION IN PURCHASING THE VEHICLE, A COUPLE WEEKS BEFORE MY LEASE WAS TO END I WAS EXPERIENCING ELECTRICAL/DEFECT ISSUES IN SEPTEMBER 2016, ALL MY LOCKS, AIR/HEAT, WINDOWS WOULD SHUT OFF AS I WAS DRIVING AND IT WAS SLOWLY DRAINING MY BATTERY. I MADE DOZENS AND DOZENS OF PHONE CALLS TO FORD CORPORATION/CUSTOMER SERVICE ASKING FOR HELP, AND INFORMING THEM THE VEHICLE WAS NOT SAFE TO DRIVE (MAILED THEM EVIDENCE OF MY ISSUES). TOOK IT TO THE DEALERSHIP AT TOM HOLZER FORD, AFTER MANY ATTEMPTS MADE TO REPAIR MY VEHICLE THEY STILL COULD NOT REPAIR MY VEHICLE PROPERLY, I SPENT $400.00 TO REPAIR MY VEHICLE AND I WAS STILL LEFT WITH THE SAME ISSUES LISTED ABOVE. WHEN I ARRIVED AT THE DEALERSHIP FOR THE THIRD TIME THEY TRIED TO CHANGE THEIR STORY AND CLAIM I HAD A NEW PROBLEM TO AVOID PAYING TO HAVE MY VEHICLE FIXED AND AVOID USING THE "GOOD WILL WARRANTY". INSTEAD I WAS LEFT DRAINING MY SAVINGS TO REPAIR MY VEHICLE AND MISS WORK SINCE MY VEHICLE WAS UNSAFE TO DRIVE. I ALSO NOTICED OTHER CUSTOMERS WHO HAD A 2014 FORD FUSION HAD THE SAME ISSUES AS I DID, AND INSTEAD OF CONTACTING NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION , THEY WENT ON CARCOMPLAINTS.COM. PLEASE VIEW MY ATTACHED DOCUMENTS RELATING TO THE ISSUES THAT I HAD WITH MY 2014 FORD FUSION. IF POSSIBLE I WOULD LIKE A INVESTIGATION MADE FOR A POSSIBLE RECALL, AND FINES AND PENALTIES IMPOSED IF NEEDED. LASTLY, FORD HAD SOLD MY 2014 FORD FUSION TO ANOTHER BUYER, I HAD NO IDEA IF THE BUYER WAS DISCLOSED OF MY ISSUES THAT I HAD. ON MYVEHICLEHISTORY.COM, IT STATES THAT "NO PROBLEMS" WERE REPORTED WHICH IS FALSE, SINCE I SUBMITTED ALL MY EVIDENCE TO FORD CORPORATION AND NOTHING WAS DONE. *JS
Electrical system, Engine, Fuel/propulsion system, Feb 3, 2018
WHEN TURNING ON THE CAR AND ACTUALLY TAKING OFF DRIVING THE CAR WILL STOP/ SHUT OFF ALL BY ITSELF AND I HAVE TO RESTART IT, WHILE DRIVING. THE STEERING WHEEL WILL PULL OR JERK WHILE DRIVING. I HAVE HAD MY CAR LOOKED AT TWICE. CHANGED THE BATTERY AND STILL CAN'T FIGURE OUT WHY IT DOES IT.
Steering, Electrical system, Electronic stability control (ESC), Traction control system, Jan 31, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING 30 MPH, THE TRACTION CONTROL, POWER STEERING FAIL ASSIST SERVICE REQUIRED, AND HILL START ASSIST NOT AVAILABLE WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000.
Electrical system, Fuel/propulsion system, Dec 11, 2017
THE FORD FUSION ON MULTIPLE OCCASIONS IN THE LAST 2 MONTHS HAS SUDDENLY, WITHOUT WARNING, LOST FULL THROTTLE POWER WHILE DRIVING (RADIO REMAINS ON), I.E., GAS STOPS FLOWING INTO ENGINE DESPITE ATTEMPTING ACCELERATION, AND THE CAR WILL ON ITS OWN COME TO A STOP. SO FAR, HAVE BEEN ABLE TO PULL OVER WITHOUT INCIDENT, BUT OBVIOUSLY IT'S VERY SCARY! THIS GENERALLY OCCURS SHORTLY AFTER THE CAR HAS HAD IGNITION TURNED ON WHILE DRIVING ON ROAD GENERALLY AT LOW SPEED - DON'T WANT TO EVER EXPERIENCE THIS HAPPENING ON A HIGHWAY! THEN I TURN ENGINE OFF A FEW SECONDS AND ATTEMPT TO RESTART - IT OFTEN TAKES SCARILY LONGER AFTER THIS POWER LOSS TO RESTART, BUT IT DOES RESTART. COULD LEAD TO LIFE-THREATENING SITUATIONS OBVIOUSLY!
Electrical system, Other or unspecified, Engine, Nov 28, 2017
CAR SAYS IT'S IVERHEATING AND IT WAS STATIONARY FOR HOURS BEFORE.
Steering, Electrical system, Nov 8, 2017
I'VE HAD MY CAR ONE YEAR AND IT HAS 50K MILES ON IT. THE POWER STEERING RANDOMLY WENT OUT AND NOW MY ENTIRE EPS HAS TO BE REPLACED.
Steering, Electrical system, Seat belts, Nov 1, 2017
STEERING PULLS OPPOSITE DIRECTION AND TIRE PRESSURE LIGHT IS FAULTY
Steering, Electrical system, Fuel/propulsion system, Oct 27, 2017
1) STEERING WHEEL IS LOOSE AND GETTING LOOSER. THIS HAPPENED ON THE FREEWAY AT 65MPH. ALMOST LOST CONTROL OF THE CAR. 2) CAR STILL THINKS IT IS PLUGGED IN WHEN UNPLUGGED. WILL NOT ALLOW VEHICLE TO START WITHOUT A NEW VISUAL PROMPT CONFIRMING THAT THE CAR IS INDEED UNPLUGGED.
Electrical system, Aug 12, 2017
THE BLIS SYSTEM ON THIS CAR HAS BEEN REPAIRED A FEW TIMES NOW AND IT IS STILL HAVING ISSUES. EITHER ONE SIDE OF THE BLIS WILL STAY LIT FOR A MILE OR MORE ON THE INTERSTATE WITH NOTHING THERE OR IT WILL FAIL TO ACTIVATE IF A CAR IS LOCATED IN THE BLINDSPOT. OCCASIONALLY, I WILL BE SITTING PERFECTLY STILL AND ONE SIDE OF THE BLIS SYSTEM WILL JUST LIGHT UP FOR NO REASON OR A PROXIMITY SENSOR WILL TRIGGER. THE SYSTEM ON THIS CAR IS UNRELIABLE AND NOT ACTUALLY PROMOTING ANY ADDITIONAL SAFETY. IT SEEMS THE ENTIRE SYSTEM IS DEFECTIVE.
Electrical system, Service brakes, Engine, Jul 16, 2017
I WAS DRIVING MY FORD FUSION HYBRID TODAY ON THE INTERSTATE AND HAD A COMPLETE ENGINE FAILURE WHILE DRIVING. I WAS DRIVING, THEN A NOTICED POPPED ON MY DASHBOARD STATING TO STOP SAFELY NOW. I PRESSED THE GAS PETTLE AND THE EV MODE KICKED ON, PROPELLING MY VEHICLE SPEED TO OVER 85 MILES PER HOUR. I WAS EXTREMELY NERVOUS BECAUSE THE FORDS ELECTRIC VEHICLE ENGINES ARE LIMITED TO 85 MPH IN PURE EV MODE. I WAS ABLE TO COME TO THE SHOULDER OF THE INTERSTATE. I TURNED THE VEHICLE OFF, WAITED A FEW SECONDS AND RESTARTED THE VEHICLE. ALL SEEMED TO BE OK, AS SOON AS I PUSHED THE GAS PETTLE TO GET BACK ON THE HIGHWAY THE INFORMATION DASHBOARD WAS ALARMING ME TO STOP SAFELY NOW. I DID NOT HAVE ANY CHECK ENGINE LIGHTS COME ON. I THEN REVVED THE ENGINE TO SEE IF I WOULD EXPERIENCE ANYTHING, THE ENGINE FINALLY CAME ON, THEN REVVED AND I FELT THAT EVEN THOUGH I WAS IN PARK IF MY FOOT WOULD HAVE BEEN OFF OF THE BREAK PETTLE MY VEHICLE WOULD HAVE MOVED FORWARD. I TURNED THE VEHICLE OFF AS SOON AS I FELT THIS THE ENGINE WAS CONSTANTLY REVVING UNTIL I TURNED THE KEY TO THE OFF SWITCH. I THEN HAD THE VEHICLE TOWED TO THE DEALERSHIP. I WAS DRIVING AT 76 MPH ON THE HIGHWAY AND COMPLETE FAILURE OCCURRED.
Electrical system, Other or unspecified, Jun 12, 2017
I TRIED ENTERING MY CAR AFTER CHURCH AND THE WINDOWS WOULD NOT GO DOWN, RADIO WOULD NOT TURN ON, LOCKS WOULD NOT WORK (CAR WAS JUST UNLOCKED EVEN THOUGH I USED MY KEY PRIOR TO LOCK IT), AND THE AIR/HEAT CONTROLS WOULD NOT WORK. THE LAST COUPLE OF DAYS IN MICHIGAN HAVE BEEN QUITE HOT BUT THIS DAY IT WAS CLOSE TO 93 DEGREES AND IT FELT LIKE A SAUNA IN MY CAR. I HAVE TWO YOUNG KIDS THAT I TRANSPORT IN MY CAR AND WITH THE HOT WEATHER AND NO ABILITY FOR WINDOWS TO GO DOWN OR AIR TO BE TURNED ON WE COULD BASICALLY SUFFOCATE. I EVEN WAITED UNTIL THE NEXT DAY (06/12/2017) AND THE CAR ISSUES ARE STILL PRESENT: LOCKS NOT WORKING, WINDOWS NOT WORKING, RADIO NOT WORKING, AIR NOT WORKING, AND ALL DASH CONTROLS NOT WORKING, AND TODAY MY KEY CONTROLS (LOCK, UNLOCK, AND ALARM) WOULD NOT WORK. EVEN WHEN I STARTED THE CAR THIS MORNING TO TAKE THE KIDS TO SCHOOL NOTHING WORKED SO WE WERE IN A HOT CAR FOR ABOUT 20 MINUTES TO GET THEM TO SCHOOL BEFORE THE REAL HOT WEATHER STARTS.
Electrical system, Air bags, Seat belts, May 24, 2017
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE TIM SHORT FORD DEALER, LOCATED ON 107 ROCKWOOD LN, HAZARD, KY 41701, WHERE IT WAS DIAGNOSED THAT THE WIRING UNDERNEATH THE SEAT WAS FRACTURED AND CAUSED THE AIR BAG SYSTEM TO DEACTIVATE. THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Electrical system, Seat belts, Engine, May 23, 2017
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE. THE DEALER (MULLINAX FORD OF KISSIMMEE 1810 E IRLO BRONSON MEMORIAL HWY, KISSIMMEE, FL 34744 407-846-6000) DIAGNOSED THE VEHICLE AND REPLACED THE ALTERNATOR ASSEMBLY, TRANSMISSION, BATTERY, AND DRIVE TRAIN. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND A MANUFACTURER'S EXTENDED SERVICE CAMPAIGN TO ADDRESS A FAILURE CONCERNING MODULES FOR THE ACCESSORY PROTOCOL INTERFACE MODULE. THE DEALER INDICATED THAT THE PARTS HAD BEEN UNAVAILABLE FOR MONTHS CONCERNING THE RECALL. THE CONTACT WAS TO CHECK TO VERIFY THE EXTENDED SERVICE CAMPAIGN BECAUSE THE DEALER MADE NO MENTION. THE MANUFACTURER WAS NOTIFIED OF THE CONTACT'S CONCERNS. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, May 21, 2017
I PICKED MY DAUGHTER UP AND STARTED THE CAR. THE RADIO WAS BLASTING. I COULDN'T TURN IT DOWN. THE AIR CONDITIONER WOULDN'T COME ON. THERE WAS A MESSAGE ON THE DISPLAY PANEL WARNING OF "TEMPORARILY LOST COMMUNICATION WITH THE CLIMATE SYSTEM". WHEN THIS HAPPENS THE CHECK ENGINE LIGHT COMES ON, THE AIR CONDITIONING STOPS WORKING, THE WINDOWS WILL NOT ROLL DOWN, THE TOUCH SCREEN DOES NOT WORK, AND THE RADIO CANNOT BE ADJUSTED. LOCKS ON DOORS ARE ALSO FROZEN. SEATS WILL NOT ADJUST. WE ARE BASICALLY TRAPPED INSIDE THE CAR WITH NO AIR. IT WAS 95 DEGREES OUTSIDE AND THERE WAS NO AIR FLOW. THIS IS VERY DANGEROUS. BOTH MY KIDS WERE WITH ME. THIS HAPPENS WHEN CAR WAS STATIONARY AND IN MOTION.
Power train, Electrical system, Traction control system, May 18, 2017
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE SYNC MY RIDE SYSTEM IN THE VEHICLE HAD BEEN ILLEGALLY HACKED AND CAUSED THE TRACTION CONTROL AND TRANSMISSION TO MALFUNCTION. ALSO, THE CONTACT INDICATED THAT THE VEHICLE FAILED TO ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO RESET THE SYNC MY RIDE FEATURE, BUT THE FAILURES CONTINUED. THE DEALER INDICATED THAT THE HACKER OVERRODE THE ADMINISTRATOR PASSWORD IN ORDER TO HACK INTO THE SYSTEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
Electrical system, Other or unspecified, May 6, 2017
2014 FORD FUSION SE, THE TRUNK WILL OPEN ITS' OWN, USUALLY WHEN I UNLOCK THE VEHICLE VIA THE INTEGRATED KEYPAD AND, OCCASIONALLY WHEN USING THE KEY FOB REMOTE. THE VEHICLE HAS ALSO POPPED THE TRUNK WHILE UNATTENDED, WHILE NO EFFORT TO UNLOCK THE TRUNK WAS BEING MADE, BY ANY MEANS. THIS MEANS THAT THE VEHICLE IS RENDERED UNSECURED, BY ITS' OWN DEFECT.
Electrical system, Apr 19, 2017
CAR REPEATEDLY OVER A PERIOD OF 18+ MONTHS EXPERIENCES INTERMITTENT ELECTRICAL FAILURE THAT RESULTS IN WINDOWS, LOCKS, RADIO, FANS, DASH LIGHTS TO STOP WORKING. THERE IS NO PATTERN TO THE FAILURES. I HAVE BEEN STUCK IN 90 DEGREE WEATHER ON THE HIGHWAY UNABLE TO EVEN ROLL DOWN A WINDOW AND NO MOVING AIR DUE TO FANS BEING OUT. CAR HAS BEEN IN TO 2 DIFFERENT FORD DEALERSHIPS AND KEPT THERE FOR WEEKS AT A TIME WITH NO RESOLUTION.
Electrical system, Air bags, Engine, Apr 18, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD FUSION. WHILE REVERSING THE VEHICLE FROM WITHIN THE GARAGE, IT HESITATED AND STALLED SEVERAL TIMES. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE FAILURE WOULD RECUR. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN TWICE, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. IN ADDITION, THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V875000 (AIR BAGS), BUT WAS UNCERTAIN AS TO WHEN THE MANUFACTURER WOULD SUPPLY THE PARTS TO THE DEALER. THE CONTACT WAS WAITING FOR THE MANUFACTURER TO DETERMINE A SOLUTION TO PREVENT THE FAILURE. THE MANUFACTURER HAD NOT YET ESTABLISHED A RECALL NOR A SERVICE CAMPAIGN TO PROVIDE A REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Exterior lighting, Apr 18, 2017
THE HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHTING AT NIGHT. WHEN DRIVING AT NIGHT THE LIGHTS DIM AS YOU INCREASE SPEED. I HAVE GONE TO TWO DEALERSHIPS BOTH TELLING ME THEY ARE "FINE" "NOTHING WRONG". I HAVE COMPLAINED TO FORD CORP ABOUT THIS ISSUE BUT THEY DO NOTHING TO HELP REMEDY THE SITUATION. DRIVERS SIDE LIGHTING CLUSTER WILL NOT KEEP LIGHTS FOR MORE THAN A YEAR BEFORE I HAVE TO REPLACE THE LIGHT BULBS. I HAVEN'T HAD TO REPLACE THE PASSENGER SIDE LIGHTBULBS MORE THAN ONCE IN COMPARISON. ON TOP OF THAT THE SYNC SYSTEM HAS HAD ISSUES FROM ABOUT MONTH THREE OF OWNERSHIP. THEY HAVE REPLACED PART OF THE COMPUTER BUT NOW HAVE NO IDEA WHAT IS WRONG. IT IS "NORMAL" FOR MY A/C AND HEAT TO TAKE CONTROL OF ITSELF AND CHANGE WITH ME HAVING NO WAY TO CONTROL IT. THE HEATED SEATS WILL TURN ON BY THEMSELVES, THE POWER WINDOWS DO NOT WORK WHEN THIS HAPPENS, AND MY BLUETOOTH WILL NOT STAY CONNECTED TO MY PHONE. I HAVE SPOKEN TO TWO DEALERSHIPS ABOUT THESE ISSUES AND ONCE AGAIN "IT IS FINE" "NOTHING IS WRONG". APPARENTLY THIS ISSUE LEAVES NO PROBLEM CODE TO GIVE A PLACE TO START FOR REPAIR. I HAVE VIDEO TAPED IT AND STILL THEY CAN FIND NOTHING WRONG WITH THE SYSTEM. IT IS BECOMING HOT HERE NOW AND THIS ALL SEAMS TO BE A HEALTH RISK FOR MYSELF AND PASSENGERS. ALL OF THIS TENDS TO HAPPEN WHEN DRIVING AT ANY SPEED AND ANY TIME OF DAY. I HAVE A HARD TIME BELIEVING THAT "EVERYTHING IS FINE/NORMAL" WITH THE CAR.
Electrical system, Vehicle speed control, Fuel/propulsion system, Mar 23, 2017
THE O2 SENSOR HAS BURNT OUT, & HAS BEEN BURNT OUT FOR A WHILE. AFTER REFUELING AT ANY GAS STATION THE VEHICLE WILL NOT START UP IMMEDIATELY AFTER THE KEY IS TURNED. IT TAKES SEVERAL ATTEMPTS TO GET THE ENGINE TO RECIEVE FUEL & TO TURN OVER, AND EVEN THEN IT STRUGGLES TO START UP OR KEEP RUNNING. I HAVE TRIED DIFFERENT PATTERNS OF PRESSING THE GAS PEDAL, ALTERNATING PRESSURE & TIME WITHOUT FINDING A RELIABLE METHOD. THE VEHICLE HAS TURNED OFF IF I DO NOT KEEP THE MPH ABOVE 15MPH FOR AT LEAST 10 MINUTES, & IF I STOP FOR LONGER THAN 60SECONDS, IT SOMETIMES TURNS OFF. THIS HAS CAUSED ISSUES IN LIGHT TRAFFIC, ESPECIALLY WITH THE DIFFERENCE IN SPEED BETWEEN MY CAR SHUTTING OFF & COASTING, & CARS PASSING AT 25MPH OR GREATER. THE DEALERSHIP REFUSES TO ACKNOWLEDGE THAT THE O2 SENSOR HAS ISSUES, BUT MY PERSONAL MECHANIC HAD CONFIRMED THE ISSUE AFTER I HAD THE VEHICLE INSPECTED AT A BRANCH OF THE AUTOMOTIVE REPAIR CHAIN MIDAS. AFTER HAVING THE SENSOR REPLACED AT MEINEKE IN SEPT 2016, IT BURNT OUT AGAIN IN OCTOBER 2016. ATTACHED IS THE REPAIR RECIEPT WHICH WE FINALLY FOUND TODAY WHILE PACKING FOR OUR MOVE.
Electrical system, Feb 27, 2017
TL* THE CONTACT OWNS A 2014 FORD FUSION. AFTER STARTING THE ENGINE AND REMOVING THE KEY FROM THE IGNITION SWITCH, THE VEHICLE CONTINUED TO OPERATE NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V736000 (ELECTRICAL SYSTEM). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 61,426.
Steering, Electrical system, Exterior lighting, Jan 18, 2017
I WAS COMING HOME FROM WORK AND I GET AN ERROR MESSAGE THAT SAID "STOP SAFELY NOW". ALL OF A SUDDEN MY LIGHTS FLASHED AND MY CAR CUT OFF. MY CAR HASN'T RAN YET. I AM IN THE PROCESS OF GETTING IT TOWED TO THE DEALERSHIP. FORD, WHEN I CALLED THEN TOLD ME THAT IT WASN'T UNDER A RECALL AND I WOULD HAVE TO PAY OUT OF POCKET FOR EVERYTHING.