2014 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,429 owner complaints filed for this model year. This is the 6th highest complaint count among 15 Fusion model years with reports.
Of the 2014 reports, 56 involved a crash and 12 involved a fire. 47 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
Representative owner complaints: engine
242 reports, newest first. Show all
Engine, Oct 4, 2024
The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, an unknown warning light illuminated, and the contact noticed a ticking sound coming from the vehicle. The contact stated that the check engine warning light later became illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 32,000.
Engine, Fuel/propulsion system, Sep 29, 2024
Complaints 11617112 and 11617127 Thank you for your patience with me!
Engine, Fuel/propulsion system, Sep 29, 2024
On [XXX] ford premier out of waveland evaluated my car after I had to have it towed in due to overheating. The high temperature warning notification was lock and wouldn't change to normal after it cooled. I was not fully aware of my car overheating due to no warning other the the temperature overheat warning. A couple of days prior without driving it for 10hrs I noticed a moist to the exhaust pipe. When it broke down the engine had a misfire, a shake, and had not power to the engine to accelerate. There was 3 different puddles of fluids underneath the car. When I had spoke to the service department on this breakdown I made them aware of everything with one of the Mechanics witnessing the shake within the engine. There was a confusion on my part due to the sticker showing a 1.5l and my Insurance showing through carfax a 2.5l with also Descripting a 1.5l that showed for my car to be compatible to a 2.0l, 1.6l Installation of coolant system, that of which lead me to request recalls through Vin# on [XXX] through Verified and it was shown to be compatible for recall. Premier Ford service department Assured me that nothing was wrong with the coolant system that the power train control module reprogramming took care of the breakdown. He assured me when I picked up my car That nothing was wrong with my car. Except for me needing to go, change the brakes so that he could change the brake hoses that are part of the recall associated with the brakes. This was on [XXX]. On [XXX] I broke down again with the same issue with this time before the breakdown there was a stall when I started my car And when they had my car on [XXX] I asked them the check the Fuel Injections and he stated there was nothing wrong with the fuel injections. My car has shown every sign that shows through the coolant system of a fire hazard. I am requesting that the Department to assign the safety recall 17s09 to my vin# [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Engine, Fuel/propulsion system, Sep 29, 2024
This is a attachment to my last Inquiry.
Engine and engine cooling, Engine, Sep 24, 2024
The contact owns a 2014 Ford Fusion. The contact stated that while adding coolant, the coolant was leaking out. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate properly. The vehicle was turned off and restarted and there was smoke detected. The contact opened the hood and noticed that the coolant level was low. The check engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 60,000.
Engine and engine cooling, Sep 24, 2024
The contact owns a 2014 Ford Fusion. The contact stated while driving at various speeds, there was a misfire coming from the engine. The vehicle lost motive power with white smoke coming from the exhaust system. Upon inspection, it was discovered that there was no coolant in the coolant reservoir. The vehicle was examined by an independent mechanic who determined that the engine short block was faulty due to coolant intrusion. The contact was informed that the engine short block needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 164,000.
Engine, Sep 5, 2024
My 2014 ford fusion titanium 2.0 ecoboost engine has Coolant leaks causing engine overheating, missfire on cylender 4, car keeps shuddering and stalling while driving. Contacted ford about this issiue they refused to fix it even though there is a mass recall on the same Caras mie for the same issiues
Engine, Aug 25, 2024
Vehicle showing signs of coolant leak with no visible of signs of coolant on ground. Check engine light came on and running rough on startup and high speeds. White smoke and sputtering under load. Took to local mechanic and had signs of coolant in #3 cylinder. Replaced all spark plugs and ignition coils along with thermostat and pressure tested. Vehicle still throwing codes and having heavy misfires in #3 cylinder with coolant loss. Stated will need a new long block. Vin number not covered by recall. But Def needs to be.
Engine and engine cooling, Aug 5, 2024
The contact's girlfriend owns a 2014 Ford Fusion. The contact stated that while his girlfriend was driving at various speeds, the check engine warning light illuminated. Additionally, the driver noticed that there was coolant leaking onto her foot while depressing the accelerator pedal. The contact stated that coolant was leaking onto the accelerator pedal and floorboard. The local dealer and a secondary dealer, Prosper Ford (2200 W University Dr, Prosper, TX 75078 – (214)736-7779), were notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 200,000.
Engine and engine cooling, Engine, Aug 1, 2024
The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust, and the check engine warning light was illuminated. The contact also stated that the vehicle was consuming an excessive amount of coolant; however, there were no visual coolant leaks found. The vehicle was towed to two independent mechanics for confirmation, where the vehicle was diagnosed with a coolant leak and a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not eligible for coverage under the Technical Service Bulletin: 20-2100. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 111,000.
Engine, Jul 30, 2024
The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the exhaust pipes of the vehicle would abnormally blow white smoke. The check engine temperature warning light had been illuminated. The vehicle was taken to a local dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic for a second opinion where it was diagnosed that there was a coolant intrusion. The contact was informed of TSB: 22-2322. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.
Engine and engine cooling, Jul 25, 2024
The contact owns a 2014 Ford Fusion. The contact stated while starting the vehicle, there was a significant amount of white smoke coming out of the exhaust pipe. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine block. The dealer recommended the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) because the VIN was not included. The failure mileage was approximately 102,330.
Engine, Jun 28, 2024
Coolant intrusion - engine needs to be replaced.
Engine, Jun 28, 2024
The contact owns a 2014 Ford Fusion. The contact stated that the vehicle was taken to the dealer to be serviced. The contact stated while picking up the vehicle, the check engine warning light was illuminated. The dealer was notified of the failure. The dealer diagnosed that the O2 sensors had failed and informed the contact that a fee would be charged for the repairs. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 132,819.
Engine and engine cooling, Jun 21, 2024
The contact owns a 2014 Ford Fusion. The contact stated that the "Engine Coolant Overtemperature" message had flashed on the instrument panel while driving at an unknown speed. The contact added coolant to the coolant reservoir because the coolant level was low. Two days later, the vehicle started to jerk and hesitate upon the depression of the accelerator pedal with the check engine warning light illuminated. The vehicle was taken to the dealer where it was discovered that coolant had saturated the entire engine which resulted in engine failure. Upon investigation, the contact discovered NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which was linked to the failure. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle related to the engine. The vehicle remained in the possession of the dealer. The failure mileage was approximately 162,000.
Engine, Jun 3, 2024
I own a 2014 Ford Fusion. While driving at a slow speed, the "Engine Coolant Overtemperature" warning light illuminated. The vehicle was taken to a dealer where the water pump, thermostat, a/c hoses was replaced; however, several days later while driving 65 MPH, the "Engine Coolant Overtemperature" warning light illuminated, and the vehicle stalled. Due to the failure, the vehicle has been towed back twice to the dealer where the mechanic discovered a coolant intrusion into an engine cylinder. The mechanic informed me that the engine needed to be replaced. The vehicle was not repaired. The failure mileage 69k
Engine, Engine and engine cooling, Jun 3, 2024
The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the oil pressure warning light illuminated, and the vehicle lost motive power. There was smoke coming from the exhaust pipe, and upon inspection, the exhaust pipe was wet. The contact checked the engine oil level and added water to the coolant reservoir. The vehicle was restarted and was driven to the residence. The failure recurred, and the vehicle coasted into the driveway. The vehicle was diagnosed by an independent mechanic at the residence, and it was determined there was a blown head gasket and coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 209,000.
Engine and engine cooling, May 24, 2024
The contact owns a 2014 Ford Fusion. The contact stated that while driving at a slow speed, the "Engine Coolant Overtemperature" warning light illuminated. The vehicle was taken to a dealer where the water pump was replaced; however, several days later while driving 65 MPH, the "Engine Coolant Overtemperature" warning light illuminated, and the vehicle stalled. Due to the failure, the vehicle was towed back to the dealer where the mechanic discovered a coolant intrusion into an engine cylinder. The mechanic informed the contact that the engine needed to be replaced. The manufacturer was notified of the failure and a case was filed. The contact was then referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was unknown.
Engine, May 1, 2024
In January 2024, while driving the Ford Fusion, I lost power (when I pressed the gas, it would accelerate). I pulled over the best I could (on a 2 lane road, no shoulder, at night). I found that my vehicle had no coolant; it had an oil change within the last 2 months and all fluids were topped off. It was towed to my mechanic and I had to call family for a ride. It was found that the coolant had leaked and burned out, thereby overheating, warping the block/head (placing it in limp mode). It was not holding compression or fluid. For a new engine and installation, I paid $6,800.67. Tonight ([XXX]) my "check manual" wrench light came on and I pulled over to find the coolant was near empty. I was an hour away from home, at night, with my younger brother in the car, in Reno, NV. It was scary waiting for my family to drive an hour to come get me. I paid $97 to have it towed (insurance paid $500). It is now awaiting a second inspection. I just bought this car in 2023 from CarMax with only 55k miles. Now I cannot get to work or college if someone will not borrow me a car and will be forced to walk (not to work, it's 30 miles away). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Engine, Apr 21, 2024
Engine light came on and coolant temp started to go up and down. Made it home, and started it before worm, started emitting white smoke and had it towed to a dealer. Was told by Ford there was coolant intrusion into cylinder 3 and 4. Was informed this was a common problem by the dealership.
Engine and engine cooling, Apr 11, 2024
The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked, he noticed fluid leaking onto the ground. The vehicle was taken to the dealer, where it was diagnosed that coolant was leaking into the engine short block. The dealer determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included. The failure mileage was approximately 148,000.
Engine and engine cooling, Engine, Mar 26, 2024
The contact owns a 2014 Ford Fusion. The contact stated that while her husband was driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating; after which, the vehicle lost motive power. The driver was able to pull to the shoulder of the roadway, where the failure persisted. The vehicle was taken to an independent mechanic, who determined that coolant intrusion in cylinder #4 resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.
Engine and engine cooling, Mar 14, 2024
The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The contact stated that the failure recurred while driving. There was no warning light illuminated. Additionally, the contact stated that there was an abnormal chemical and burning odor inside the cabin. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed. The vehicle was taken to two other independent mechanics, where the same assessment was made. Additionally, the contact was informed that the generation of heat caused by the friction between the two pistons led to the engine failure. Additionally, the contact was informed that there was coolant intrusion in the engine. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,950.
Engine, Engine and engine cooling, Mar 12, 2024
Coolant began leaking into the engine causing engine failure
Engine, Feb 27, 2024
Car was purchased with less than 100,000k miles and within 2 weeks the the car was put into the shop for loss of power while driving and overheating. Had supposedly needed repair and within a week the car overheated again. Paid over 2,000 in repairs and tows due to issue. Car is towed to Ford was told coolant was in the entire and would need to be replaced over $7000. No way Ford should be able to sell calls with known issues and the consumer be responsible for outrageous repair fees. Ford customer service at corporate nor did the dealership offer any type of assistance with the exception of pay for it or start over for scratch which is impossible with today’s inflation. Ford knowingly sold a faulty product and they should be held accountable.