2014 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,429 owner complaints filed for this model year. This is the 6th highest complaint count among 15 Fusion model years with reports.
Of the 2014 reports, 56 involved a crash and 12 involved a fire. 47 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
Representative owner complaints: power train
253 reports, newest first. Show all
Power train, Oct 26, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHEN THE CONTACT ATTEMPTED TO PLACE THE VEHICLE IN PARK, THE VEHICLE STARTED MOVING FORWARD AND MADE A CHIMING NOISE. IN ADDITION, THE "TRANSMISSION NOT IN PARK" INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO STEARNS FORD (602 ALAMANCE RD, BURLINGTON, NC 27215) WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 55,000.
Power train, Engine, Fuel/propulsion system, Oct 25, 2018
ENGINE STALLS DUE TO FUEL VACUUM. WHEN DRIVING THE ENGINE TO WILL STALL UNDER LOW RPMS ESPECIALLY WHEN PULLING OUT OF DRIVEAWAY AND AT STOP SIGNS. THIS HAPPENS DAILY.
Power train, Oct 25, 2018
I REMOVED MY IGNITION KEY FROM THE CAR AFTER PARKING AND PUTTING THE SHIFTER INTO THE PARK POSITION, BUT THE CAR BEGAN ROLLING BACKWARDS. I HAD TO IMMEDIATELY APPLY THE EMERGENCY BRAKE TO STOP MY CAR FROM HITTING ANOTHER CAR. I RESEARCHED ONLINE AND DISCOVERED THAT THERE WAS A RECALL ISSUED ON MY YEAR MAKE AND MODEL CAR FOR THE EXACT SAME PROBLEM THAT I AM HAVING. HOWEVER, I CONTACTED FORD AND THEY INDICATED THAT THERE IS NO CURRENT RECALL ON MY CAR FOR THIS ISSUE, AND YET MY CAR WAS MANUFACTURED DURING THE TIME OF THE NOTED DEFECTS. PLEASE SEE RECALL INFORMATION FOUND ONLINE BELOW: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT SUMMARY FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN 2013-2014 FORD ESCAPE, AND 2013-2016 FORD FUSION VEHICLES, EQUIPPED WITH SIX-SPEED AUTOMATIC TRANSMISSIONS. THE BUSHING THAT ATTACHES THE TRANSMISSION SHIFTER CABLE TO THE TRANSMISSION MAY DEGRADE OVER TIME AND CAUSE THE BUSHING TO DETACH FROM THE TRANSMISSION. THE CONDITION COULD ALLOW THE DRIVER TO MOVE THE SHIFT LEVER TO PARK AND REMOVE THE IGNITION KEY, WHILE THE TRANSMISSION MAY NOT BE IN PARK, WITH NO WARNING MESSAGE OR AUDIBLE CHIME. CONSEQUENCE IF THE VEHICLE IS EXITED WITHOUT THE TRANSMISSION BEING IN PARK AND WITHOUT THE PARKING BRAKE BEING APPLIED, THE VEHICLE MAY UNEXPECTEDLY MOVE, INCREASING THE RISK OF A CRASH. WHAT OWNERS SHOULD DO FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE SHIFTER CABLE BUSHING, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN JULY 30, 2018. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-866-436-7332. FORD'S NUMBER FOR THIS RECALL IS 18S20. NOTE: OWNERS ARE DIRECTED TO USE THE PARKING BRAKE UNTIL THE RECALL REMEDY REPAIRS CAN BE MADE.
Power train, Oct 4, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE GEAR SHIFTER REMAINED IN THE REVERSE POSITION. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO COURTESY LINCOLN (LOCATED AT 4010 AMBASSADOR CAFFERY PKWY, LAFAYETTE, LA 70503, (337) 504-7341) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CABLE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 173,000.
Power train, Oct 2, 2018
A RECALL WAS ISSUED FOR OTHER FORD FUSIONS FOR A BUSHING THAT ALLOWS THE SHIFTER CABLE TO COME LOOSE. ON 10/01/2018, AFTER PARKING AND TURNING OFF THE CAR, IT ROLLED BACK INTO MY STREET. I BELIEVE MY CAR VIN SHOULD BE ADDED TO THE CURRENT RECALL.
Power train, Sep 24, 2018
THE BUSHING THAT ATTACHES THE SHIFTER CABLE TO THE TRANSMISSION IS DETACHED FROM THE TRANSMISSION. THE SHIFTER CABLE BUSHING HAS DETACHED FROM THE TRANSMISSIONAND THE TRANSMISSION IS STUCK IN DRIVE, BUT THE SHIFT LEVER APPEARS TO BE IN PARK.THIS IS AN OPEN RECALL ON SOME FUSIONS, BUT MINE ISN'T INCLUDED, BUT IS EFFECTED. IT'S UNDRIVABLE LIKE IT IS. CANNOT BE SHIFTED OUT OF GEAR, AND IS IN DRIVE WHICH IS DANGEROUS DUE TO CAR WILL ROLL IF SAFETY BRAKE IS RELEASED. I PUT THE CAR IN PARK, TURNED IT OFF AND REMOVED THE KEY AND MY CAR STARTED ROLLING.
Power train, Sep 21, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE REVERSING THE VEHICLE AT LOW SPEEDS, THE STOPPED UNEXPECTEDLY; HOWEVER, THE ENGINE WAS STILL RUNNING. IN ADDITION, THE "TRANSMISSION NOT IN GEAR" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO LIBERTY FORD PARMA HEIGHTS (6600 PEARL RD, PARMA HEIGHTS, OH 44130, (440) 888-2600) WHERE IT WAS DIAGNOSED THAT THE BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,200.
Power train, Sep 21, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. AFTER THE CONTACT SHIFTED THE VEHICLE INTO PARK, IT CONTINUED TO ROLL BACKWARDS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PARKWAY FORD-LINCOLN OF LEXINGTON (98 NEW HIGHWAY 64 W, LEXINGTON, NC) WHERE IT WAS DIAGNOSED THAT THE SHIFT CABLE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Power train, Sep 17, 2018
PER FORD RECALL 18S20 7/18/2018, THE BUSHING THAT ATTACHES THE SHIFTER CABLE TO THE TRANSMISSION DETACHED FROM THE TRANSMISSION. THE DEGRADED SHIFTER CABLE BUSHING THAT DETACHED FROM THE TRANSMISSION ALLOWED THE TRANSMISSION TO BE IN A GEAR STATE DIFFERENT THAN THE GEAR SHIFT POSITION SELECTED BY THE DRIVER. THE CONDITION ALLOWED THE DRIVER, ME, TO MOVE THE SHIFT LEVER TO 'PARK' AND REMOVE THE IGNITION KEY, WHILE THE TRANSMISSION WAS NOT IN 'PARK', IN THIS CASE "NEUTRAL", WITH NO WARNING MESSAGE OR AUDIBLE CHIME. WHILE BRAKES OR THE PARKING BRAKE WAS NOT APPLIED, THIS CONDITION RESULTED IN UNINTENDED VEHICLE MOVEMENT, THE VEHICLE WAS FREE WHEELING. FORTUNATELY THIS CONDITION DID NOT RESULT IN AN INJURY OR CRASH. FORD CLAIMS THAT MY PARTICULAR VEHICLE, (XXXXX), IS NOT COVER BY FORD RECALL 18S20, AND THAT REPAIRS WILL NOT BE COVERED EVEN THOUGH THE FAILURE HAPPEN EXACTLY AS STATED IN THE RECALL LANGUAGE FOUND HERE HTTPS://MEDIA.FORD.COM/CONTENT/FORDMEDIA/FNA/US/EN/NEWS/2018/07/18/FORD-ISSUES-TWO-SAFETY-RECALLS-IN-NORTH-AMERICA.HTML AT THE TIME OF THE FAILURE THE VEHICLE WAS BACKING OUT OF A FLAT RESIDENTIAL DRIVEWAY, FRONT WHEELS TURNING LEFT, MAKING THE TRANSIENT TO DRIVE FORWARD DOWN A RESIDENTIAL STREET (25MPH SPEED LIMIT). THE VEHICLE WAS STUCK IN "NEUTRAL", AND PUTTING THE SHIFT SELECTOR IN "PARK" DID NOT STOP THE VEHICLE. INSTEAD THE VEHICLE ROLLED FORWARD DOWN THE SLIGHT INCLINE OF THE STREET UNTIL STOPPED USING THE BRAKES. THE VEHICLE THEN NEED TO BE HELD IN PLACE BY EITHER APPLYING THE BRAKES OR USING THE EMERGENCY BRAKE. THE IGNITION COULD BE TURNED OFF, AND STEERING LOCKED WHILE THE VEHICLE WAS IN "NEUTRAL", ESSENTIALLY FREE WHEELING UNLESS USING THE BRAKES. THE VEHICLE ENGINE COULD BE STARTED AND EMERGENCY BRAKE RELEASED WITHOUT INDICATION OR WARNING THAT THE TRANSMISSION WAS IN "NEUTRAL". PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Power train, Sep 13, 2018
I STOPPED AND PUT THE CAR IN PARK IN ORDER TO GET OUT AND MOVE A GATE, LEAVING THE ENGINE RUNNING. WHEN I GOT BACK IN AND TRIED TO SHIFT GEARS OUT OF PARK IT DIDN'T SHIFT, IT MOVED BACK AND FORTH WITHOUT ANY RESISTANCE AND THE CAR COULDN'T MOVE. THE ENGINE COULD STILL BE ON. WE HAD IT TOWED TO THE SHOP AND THE MECHANIC REPLACED THE CABLE THAT CONNECTS TO THE TRANSMISSION.
Power train, Sep 4, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE VEHICLE WAS PARKED AND TURNED OFF, IT ROLLED FORWARD ON ITS OWN. THE CONTACT STATED THAT THE GEAR DISPLAY INDICATED THE VEHICLE WAS IN REVERSE EVEN THOUGH IT WAS PARKED, AND THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,500.
Power train, Aug 31, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. AFTER REVERSING OUT OF THE DRIVEWAY AND ATTEMPTING TO SHIFT INTO DRIVE, THE GEAR SHIFTER FAILED TO SHIFT OUT OF NEUTRAL. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER FAILED. THE VEHICLE WAS REPAIRED. THE GEAR SHIFTER CABLE AND BUSHING WERE REPLACED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE FAILURE MILEAGE WAS 88,000. *DT ...*BF. *JB
Power train, Aug 30, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT OUT OF PARK AND THE GEAR SHIFTER DISPLAYED A DIFFERENT GEAR. THE VEHICLE WAS TOWED TO JOHNSON BROTHERS FORD (7455 SOUTH GENERAL BRUCE DR, TEMPLE, TX 76502, (254) 773-5257) WHERE IT WAS DIAGNOSED THAT THE BUSHINGS AND SHIFTER CABLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE RECALL AND RECOMMENDED THAT A DEALER DIAGNOSE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Power train, Aug 24, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE PARKING IN A SHOPPING PLAZA PARKING LOT, THE CONTACT SHIFTED INTO PARK AND SHUT OFF THE VEHICLE. THE VEHICLE STARTED TO ROLL AWAY AND THE EMERGENCY BRAKE HAD TO BE ENGAGED TO STOP THE VEHICLE. THE CONTACT WAS NOT ABLE TO SWITCH GEARS AFTERWARDS. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. *TT
Power train, Aug 23, 2018
MY VEHICLE EXPERIENCED THE SAME PROBLEM REFERENCED IN FORD RECALL 18S20. I SHIFTED MY VEHICLE INTO PARK, AND RELEASED THE BRAKE AND THE VEHICLE BEGAN TO BACK UP, AND I NEARLY RAN OVER MY SMALL SON, AS HE WAS COMPING FROM BEHIND. I TURNED THE VEHICLE IGNITION OFF, AND WAS UNABLE TO RESTART IT. I POPPED THE HOOD AND LOOKED AND THE LINKAGE WAS DISCONNECTED FROM THE TRANSMISSION. THE BUSHING THAT IS REFERENCED IN THE RECALL THAT CAUSES THIS PROBLEM WAS DISCOLORED AND CRACKED. I CONTACTED MY DEALER SHIP JEFFERSON MOTOR COMPANY, AND THEY ADVISED THAT THERE WAS NO RECALL SIMILAR TO THIS FOR MY VEHICLE. WITHIN 30 SECONDS I WAS ABLE TO REFERENCE TONS OF INFO REGARDING THIS PROBLEM FOR MY MAKE AND MODEL ON THE NHTSA SITE. I CONTACTED FORD CORPORATE WHO GAVE ME A CASE NUMBER "CAS15602249". I REACHED BACK OUT TO THE DEALER, WHO STATED THAT THERE WAS NOTHING THEY COULD DO, AND THAT THEY WOULD BE HAPPY TO PAY, AND THIS WAS NORMAL WEAR AND TEAR. THE PART NUMBER IS THE SAME FOR THE DEFECTIVE PART FOR MY MODEL AND THE MODELS REFERENCED, I DON'T UNDERSTAND HOW THIS IS NOT A SAFETY ISSUE. PLEASE HELP.
Power train, Aug 21, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE TRANSMISSION MALFUNCTIONED. THE CONTACT STATED THAT THE SHIFTER WAS IN THE PARK POSITION; HOWEVER, THE TRANSMISSION OPERATED IN REVERSE. THE CONTACT ENGAGED THE EMERGENCY BRAKE TO AVOID CRASHING INTO A BUILDING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO RE-ATTACHED THE TRANSMISSION LINKAGE AND WAS ABLE TO RESTART THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE; HOWEVER, THE CONTACT CITED NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000. THE VIN WAS NOT AVAILABLE.
Power train, Aug 15, 2018
THE SHIFTER CABLE BROKE ON TRANSMISSION RESULTING IN NOT BEING ABLE TO PROPERLY PUT CAR IN GEAR AND TURN ENGINE OFF. CAR WOULD START IN DRIVE POSITION. I WAS ATTEMPTING TO CHANGE GEARS FROM PARK TO DRIVE WHEN THE PROBLEM OCCURRED. IT FORTUNATELY OCCURRED IN FRONT OF MY RESIDENCE. MY CONTENTION IS THAT IN 50 YEARS OF DRIVING AND OWNING CARS, I HAVE NEVER HAD THIS ISSUE. FURTHER, WHEN I RECEIVED YOUR SAFETY RECALL NOTICE 18S20/NHTSA RECALL 18V471, I'M CONCERNED THAT THEY ARE RELATED. ADDITIONALLY, MY REPAIR ON APRIL 26, 2018 COST ME $375.54. NOW, FORD IS GOING TO HAVE GO BACK INTO THE SAME AREA OF THE TRANSMISSION.
Steering, Power train, Seat belts, Latches/locks/linkages, Aug 13, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE REMEDY AND PART WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO REPAIR THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE DEALER (TOM HOLZER FORD, 39300 W 10 MILE RD, FARMINGTON HILLS, MI 48335) WAS CONTACTED AND STATED THAT THE PART WAS UNAVAILABLE. THE DEALER WAS WAITING FOR THE PART FROM THE MANUFACTURER. IN THE INTERIM, THE DEALER STATED THAT THEY WOULD SERVICE THE VEHICLE PER NHTSA CAMPAIGN NUMBERS: 18V167000 (STEERING), 16V875000 (SEAT BELTS), AND 15V246000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN).
Power train, Aug 13, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. AFTER STARTING THE ENGINE AND SHIFTING INTO THE DRIVE POSITION, THE VEHICLE WOULD ERRONEOUSLY REVERSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. AFTERWARDS, THE VEHICLE WOULD NO LONGER START. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (NORTHSIDE FORD, 12300 SAN PEDRO AVE, SAN ANTONIO, TX) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFTER CABLE WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 72,000.
Power train, Aug 13, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE ATTEMPTING TO REVERSE INTO A PARKING SPACE AT 5 MPH, THE GEAR SHIFTED INDEPENDENTLY INTO DRIVE. AS A RESULT, THE CONTACT'S HEAD STRUCK THE STEERING WHEEL AND SUFFERED A CUT ON THE LIP. MEDICAL ATTENTION WAS RECEIVED. THE CONTACT WAS ABLE TO ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Power train, Aug 10, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE BUSHING FOR THE GEAR SHIFTER FRACTURED CONCERNING THE SHIFT CABLE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE DEALER (RED MCCOMBS FORD, 8333 I-10, SAN ANTONIO, TX 78230, (210) 996-2678) INDICATED THAT THE PART WAS NOT AVAILABLE FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 83,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Other or unspecified, Engine, Aug 9, 2018
MY 2014 FORD FUSION HAD MOTOR MOUNTS GO OUT ON IT, I'M BEING TOLD THAT IT IS NOT COVERED UNDER MY MANUFACTURER WARRANTY. I'M NOT EXACTLY SURE HOW THAT IS NOT COVERED. I'VE HAD NOTHING BUT PROBLEMS WITH THIS CAR IT'S BEEN TO THE DEALER PROBABLY ABOUT 53 OF THE FIVE TIMES IT'S BEEN IN FOR THE CROSS TRAFFIC S I'M NOT EXACTLY SURE HOW THAT IS NOT COVERED. I'VE HAD NOTHING BUT PROBLEMS WITH THIS CAR IT'S BEEN TO THE DEALER PROBABLY ABOUT 53 OF THE FIVE TIMES IT'S BEEN IN FOR THE CROSS TRAFFIC SENSOR MALFUNCTION AND YET AGAIN IT STILL IS SHOWING MALFUNCTION I AM SO CLOSE TO FILING A LEMON LAW ON THIS VEHICLE IT'S A 2014 WITH 60,000 MILES AND I CAN'T EVEN TRUST IT TO GET ME TO AND FROM WORK ANYMORE. WORST PURCHASE OF MY LIFE. BACK TO THE MOTOR MOUNTS I WAS LEAVING WORK PUT THE CAR IN REVERSE AND WHEN I WAS BACKING UP I FELT A MAJOR VIBRATION I GOT OUT AND CHECKED EVERYTHING STARTED ROCKING THE CAR BACK-AND-FORTH BY HAND AND REALIZE THE ENGINE WAS MOVING ABRUPTLY TOOK IT TO THE DEALER WHERE I WAS TOLD IT IS NOT COVERED BY MY WARRANTY AND I WILL HAVE TO PAY APPROXIMATELY $395 AND COVER MY OWN RENTAL CAR IT JUST DOESN'T SEEM FAIR, ALSO HAD TO PAY TO HAVE A NEW STEERING WHEEL AND BUT PUT ON BEFORE THE RECALL CAME OUT, AND WAS TOLD I CAN'T GET REIMBURSED BECAUSE IT WAS 6 MONTHS BEFORE THE RECALL WAS ISSUED.
Power train, Aug 9, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT SHIFTED INTO PARK, BUT THE GEAR SHIFTER DISPLAYED THE INCORRECT GEAR. THE VEHICLE WAS TOWED TO BOWDITCH FORD (11291 JEFFERSON AVE, NEWPORT NEWS, VA 23601, (757) 595-2211), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. A FEW WEEKS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE SHIFT LINKAGE BUSHING WAS REPLACED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 113,000.
Power train, Aug 3, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE VEHICLE WAS IN REVERSE, THE SHIFTER CABLE FRACTURED. THE CONTACT STATED THAT THE VEHICLE SEIZED IN GEAR. THE VEHICLE WAS TOWED TO GRAND LEDGE FORD LINCOLN (6080 E SAGINAW HWY, GRAND LEDGE, MI 48837, (517) 627-8100) TO BE REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,833.
Power train, Aug 2, 2018
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE ATTEMPTING TO REVERSE OUT OF A PARKING SPACE AND THEN SHIFTING INTO DRIVE, THE VEHICLE FAILED TO SHIFT OUT OF REVERSE. THE CONTACT ATTEMPTED SEVERAL TIMES TO SHIFT OUT OF REVERSE, BUT THE GEAR SHIFTER FAILED. THE VEHICLE WAS TOWED TO PACKEY WEBB FORD (1815 OGDEN AVENUE, DOWNERS GROVE, IL 60515) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE FRACTURED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.