2014 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,429 owner complaints filed for this model year. This is the 6th highest complaint count among 15 Fusion model years with reports.
Of the 2014 reports, 56 involved a crash and 12 involved a fire. 47 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
Representative owner complaints
1,429 reports, newest first.
Electrical system, Air bags, Other or unspecified, Aug 5, 2023
“Temporarily lost communication with the Climate System” error. Alert suddenly came on while driving, no prior issues or signs of error. Windows will not go down, air conditioner will not come on, cannot use climate touch screen or control volume from dash.
Engine, Aug 3, 2023
Large volume coolant leak
Power train, Aug 2, 2023
The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed and while shifting in reverse, she heard a grinding sound at the hood of the vehicle. No warning lights were illuminated. The vehicle was towed to a Midas where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was then towed to Atlantic Transmission Specialist where the vehicle was diagnosed, and it was determined that the transmission had failed and needed to be replaced. The dealer was notified of the failure and the contact was informed that the VIN was previously repaired under the NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 97,000.
Steering, Aug 2, 2023
The contact owns a 2014 Ford Fusion. The contact stated that after starting the vehicle and shifting into reverse, the steering wheel became firm and difficult to maneuver. The steering assist fault warning light was illuminated, the Lane Keep Assist warning light was illuminated, and the Service Advancetrac warning light was illuminated. An undisclosed dealer was notified of the failure and the contact was advised to have the vehicle towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,596. The contact paid out of pocket to replace the steering gear.
Power train, Jul 30, 2023
Transmission problems
Power train, Jul 25, 2023, crash
Warning on dash instructed driver to immediately pull to the right. Pulling the car to the right to exit the freeway. The car struck a bridge barrier. The car would not move or restart. My daughter-in-law and my granddaughter were exposed to the interstate and put under extreme risk. The car has been at the Ford dealership for 11 months. It reportedly has a transmission issue. We had to pay out of pocket $8000 for the work on the.
Electrical system, Jul 18, 2023
Rear backup camera intermittently functions. Often going out for the entire duration of backup parking or departing driveway onto street (10 seconds). Reporting date of today but I was un-aware I could report these problems. Seems to have manifested shortly after warranty expiration.
Structure, Jul 16, 2023
The driver's side door stopped latching today. Obviously, driving a car with a door that does not latch is a serious issue!
Service brakes, Hydraulic, Jul 10, 2023
The contact owns a 2014 Ford Fusion. The contact stated while driving 65 MPH, there was smoke coming from the rear of the vehicle. The check engine warning light illuminated, and the contact was unable to stop the vehicle while depressing the brake pedal. The contact desperately depressed the brake pedal, but the vehicle would not stop. The contact down shifted the vehicle and pulled the activated the parking brake. The vehicle came to a stop. The contact shut off the vehicle and restarted the vehicle and drove to the residence. The vehicle was taken to an independent mechanic who replaced the brake pump however, the failure recurred several times. The vehicle was taken to the dealer and the contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 130,000.
Other or unspecified, Jul 6, 2023
We took the car to the Ford dealer for recalls on 6/26/2023. We noticed the car would jolt or slow down when shifting gears. Also would, on occasion, jolt before stopping. We were told that the transmission needed repairs. The cost could vary from 4k to 7k, which we declined and brought our car home, and it can be inspected upon request. The car has a little over 60k miles, and we consistently serviced it. No warning lights or severe problems before being told our vehicle is not driveable until we repair the transmission.
Wheels, Jul 5, 2023
I had a blowout on the highway and the tire tools supplied by ford do not fit the lug nuts. The AAA driver that came also had a very hard time removing the lug nuts. I bought a lug nut socket set to be sure I had the correct tool to remove my wheels but nothing in the kit fits correctly. I had to beat a 19mm socket on to remove the lugs but that completely destroyed the lugs so that they need replaced. As for the recall on the shifter cable and brake line, I paid for both of those repairs when both parts failed before the recall notice was issued. Ford will not reimburse me for the repairs due to the mileage was over 150,000 at the time of repair.
Power train, Jun 28, 2023
Car was making a grinding noise, had it in the shop three times(independent service center), problem was never fixed. Car now needs a new transmission due to the bearing or shaft coming apart and now metal got into the trans. there is a TSB on that part so it must be a know problem. Car has 100,000 miles on it transmission and parts should last longer than that. Warning came on to pull over safely while Car was being driven and gas petal went all the way to the floor and car revered. Tried to put the car in park and it went into reverse, putting my daughter who was driving and everyone else on the road at risk. Problem confirmed by two ford dealerships.
Engine, Jun 27, 2023
Replace my first engine because of overheating and severely white smoke due to leaking coolant. Now I'm about to replace my engine again, same problems. I found out from dealership this problem is on recall , just not my particular car but it's the same motor on the other approved cars.
Other or unspecified, Jun 27, 2023
The backup camera is frequently failing to work, putting the vehicle at increased risk for a rear collision. A message appears on the dashboard screen when the failure occurs that the system is not working.
Steering, Jun 16, 2023
The contact owns a 2014 Ford Fusion. The contact stated while driving 40 MPH, the steering wheel began to shake violently. Upon attempting to complete a turn, the contact stated that the steering wheel was making an abnormal sound and the wheels were not responding while turning the steering wheel. The power steering assist warning light and service advancetrac warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the steering rack. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was notified of the failure. The failure mileage was 97,000.
Power train, Electrical system, Jun 16, 2023
The contact owns a 2014 Ford Fusion. The contact stated that while driving at various speeds, the vehicle inadvertently shut off after the ignition switch was slightly touched. The contact stated that the "Transmission Not in Park" message was illuminated on the instrument panel. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not under recall for the failure. The vehicle was not repaired. The failure mileage was 147,829.
Steering, Power train, Jun 14, 2023
The contact owns a 2014 Ford Fusion. The contact stated while driving out of a parking space, the steering wheel became stiff. The traction control, Hill Assist, and power steering warning lights illuminated. Additionally, the contact stated that the front driver’s side tire was flat. The dealer was contact and made aware of the failure. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 138,896.
Service brakes, Hydraulic, Jun 12, 2023
The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 30 MPH and slowing for a traffic signal, the contact depressed the brake pedal and the brake pedal started to vibrate. The contact stated that the vehicle failed to stop in a reasonable amount of time. The contact stated that the traction control warning light was illuminated. The contact had not taken the vehicle to a local dealer or an independent mechanic to be diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer had been informed of the failure. The failure mileage was 70,597. Parts distribution disconnect.
Engine, Jun 7, 2023
The contact owns a 2014 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, the "Engine Coolant Overheating" message was displayed, and the check engine warning light was illuminated. The contact who is an independent mechanic, diagnosed the vehicle and determined that there was a misfire in the engine and the coolant level was low. The contact added more coolant; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 175,000.
Engine, Jun 6, 2023
Hello, on Saturday May 27th, I took my car in for a regular oil change and thereafter, the rattling noise started the next day, continued rattle had me bring the vehicle back to the dealership on Monday, June 5th. I was informed that my fusion rattling sound was due to the engine flexplate being cracked causing damaging to the transmission oil pump and torque converter. Used chassis ears to pinpoint noise within the transmission bellhousing. Engine flexplat cracked causing out ot round rotation and damage to the transmission. Required transmission and engine flexpalate replacement with alignment due to subframe removal. I looked up online for recalls and found a Ford Customer Satisfaction Program 22N12 for 2019-2020 Fusion - Rattle Noise at the Transmission Bellhousing Area - Flexplate Cracks (dated 08-26-22). Here is the link to the online document found: https://static.nhtsa.gov/odi/tsbs/2022/MC-10218899-0001.pdf. I purchased this vehicle used in 2021. If this issue affects other Ford years, why is it not included in the recall for older Ford Fusion models especially if the issue is the same as that of the 2019-2022 models? Thank you
Power train, Jun 1, 2023
The contact owns a 2014 Ford Fusion. The contact stated that while his wife was driving 25 MPH, the steering wheel seized. The vehicle was towed to the dealer to be diagnosed. The contact was informed that an unknown sensor in the steering gear box needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 90,000.
Other or unspecified, Exterior lighting, May 28, 2023
A NEIGHBOR CAME TO MY DOOR AND TOLD ME MY BREAK LIGHTS WERE ON WHILE THE CAR WAS JUST SITTING IN THE DRIVEWAY. IT HAD NOT BEEN DRIVEN RECENTLY BEFORE THIS WAS REPORTED TO ME. IT IS 24 HOURS LATER AND THE LIGHTS ARE STILL ON AND I HAVE NOT BEEN ABLE TO GET THEM TO TURN OFF. NO WARNING LAMPS ON THE DASHBOARD LIT, THIS CAN CAUSE A REAR END COLLISION TO ME AS THE PERSON FOLLOWING BEHIND CAN NOT TELL THAT I AM COMING TO A STOP. I AM AWARE THAT THERE IS A RECALL ON SOME OF THE 2014 FORD FUSIONS BUT IT APPEARS THAT MINE IS NOT LISED ON THE RECALL. SINCE THIS IS A HOLIDAY WEEKEND (AND THIS CAME TO MY ATTENTION ON A SATURDAY) I WILL BE CALLING FORD GARAGE IN STOCKTON, CA ON TUESDAY MAY 30, 2023 TO PLACE INQUIRY ABOUT THIS.
Steering, May 26, 2023
I drive a 2014 Ford Fusion and there have been 2 recalls on the Power Steering in these models 15V250000 and 19V632000. A few weeks ago I was driving and had to pull over for a few minutes in front of an elementary school. When I started my car back up to leave I had NO POWER STEERING, actually probably no steering at all as I could not even budge the steering wheel. I had to have my car towed to be repaired. I do not understand why my car is not included in the recalls. I did some research and my car was manufactured at the Hermosillo Mexico factory in the time frame of the recall. So why is my specific car not included? I have also seen many other complaints online when it comes to this issue, so should'nt all the fusions built at that plant at that time be recalled? What if the power steering failed prior to me pulling over? In front of an Elementary school the outcome could have been tragic. I called Ford Motor Company and they were no help at all. I wanted to at least be reimbursed for the part which was $1330.73. What can I do?
Seat belts, Service brakes, May 20, 2023, crash
Seatbelt failed during collision did not lock fully extended and did not retract brakes did not engage right away
Electrical system, May 20, 2023
This problem has happened multiple times over the last few years. The windows, air conditioning and radio just stop working. Safety issue - hot day and can't roll windows down or turn the air on! Dealership wouldn't fix it because everything turned back on when we got to dealer, and then again stopped working again later. Very sporadic. Currently not working again.