2014 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,429 owner complaints filed for this model year. This is the 6th highest complaint count among 15 Fusion model years with reports.
Of the 2014 reports, 56 involved a crash and 12 involved a fire. 47 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
Representative owner complaints
1,429 reports, newest first.
Engine, Aug 10, 2017
EXHAUST IS COMING THROUGH THE AIR VENTS WHEN THE HEAT IS ON. FORD HAS HAD THIS CAR IN THE SHOP IN THE PAST FOR THIS ISSUE BUT IT THE PROBLEM HAS REAPPEARED. THE FIRST TIME THE DEALER REPLACED THE FRESH AIR BLEND DOOR. THE DEALER WHERE I PURCHASED THE CAR HAS OFFERED TO BUY THE VEHICLE BACK DUE TO NUMEROUS ISSUES WITH THE VEHICLE.
Wheels, Aug 9, 2017
SWOLLEN LUG NUTS SECURING THE WHEEL(S) TO THE VEHICLE. WHILE EXPERIENCING A FLAT TIRE I HAD TWO ROAD SERVICE CALLS COME TO REMOVE THE FLAT TIRE WITH MY SPARE WITHOUT SUCCESS AS THEIR LUG WRENCHES COULD NOT REMOVE ANY INCLUDING ALL TWENTY WHEEL LUG NUTS. I HAD TO HAVE CAR TOWED TO FORD DEALERSHIP WHERE I WAS INFORMED THAT THIS IS A COMMON OCCURRENCE WITH FUSION LUG NUTS. DOING AN INTERNET WEB SEARCH, I FOUND THAT THIS INDEED IS A UNKNOWN COMMON PROBLEM!
Air bags, Seat belts, Aug 2, 2017, crash
MY CAR VEERED OFF THE ROAD AND I HIT A CUT OFF TREE ABOUT THE DIAMETER OF A TELEPHONE POLE. IT HIT DEAD CENTER IN THE FRONT AND NOT ONE SINGLE AIRBAG DEPLOYED AND THE SEATBELT LET ME FLY UP AND HIT MT HEAD VERY HARD ON SOMETHING.
Seat belts, Latches/locks/linkages, Jul 26, 2017
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V246000 (LATCHES/LOCKS/LINKAGES) AND 16V875000 (SEAT BELTS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED BOWDITCH FORD LOCATED AT 11291 JEFFERSON AVE, NEWPORT NEWS, VA 23601 AT PHONE NUMBER: (757) 595-2211 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT).
Vehicle speed control, Engine, Jul 26, 2017
HAD ISSUE WITH THE WATER PUMP GOING OUT - RECEIVED A QUICK COMPUTER WARNING STATING THAT THE CAR OVERHEATED; THEN ANOTHER COMPUTER WARNING LETTING ME KNOW THE CAR WOULD SWITCHED TO A VERY VERY LOW POWER-HAD NO WARNING. LUCKILY I WASN'T ON THE HIGHWAY WHEN THIS HAPPENED - I WAS LUCKY IF THE CAR WAS GOING 1 MILE/HOUR. WAS ON A 2 LANE CITY STREET. I WAS TURNING AROUND IN A RESTAURANT PARKING LOT - ONCE I GOT ON THE ROAD IT HAPPENED WITHIN SECONDS
Power train, Engine, Jul 26, 2017
I GOT MY CAR SERVICES AT 41094. THEY INSPECTED NOTHING WAS FOUND CRITICAL AT THAT TIME. THEN SUDDENLY ONE DAY DURING DRIVING ON THE STREET AT ABOUT 35 MPH THE ENGINE LIGHT TURNED ON (MILAGE ~45480). I HAVE BEEN EXPERIENCING SOME ACCELERATION LAG ISSUES LATELY BUT THOSE WILL COME AND GO, THE CAR WILL TAKE LONGER TIME TO ACCELERATE WHEN THE GAS PEDAL IS PRESSED. SO, I DROPPED IT OFF TO THE DEALER. THEY HAVE FOUND THAT THE TURBO CONNECTOR AND THE TURBOCHARGER WAS FULL OF OIL. THIS INDEED IS COVERED UNDER THE POWER TRAIN WARRANTY. SO, THEY REPLACED THE TURBO CHARGER. I HAVE RECEIVED MY CAR BACK WITH THE REPLACED TURBO CHARGER AND I DON'T EXPERIENCE THE ACCELERATION LAG ANYMORE. MY COMPLAINT: I THINK THIS DOES EFFECT THE SAFETY BECAUSE WHILE ENTERING THE FREEWAY YOU NEED TO ACCELERATE THE VEHICLE AND IF IT DOESN'T HAPPEN IN A TIMELY MANNER THEN IT COULD CAUSE AN ACCIDENT. CAR ACCELERATES SUDDENLY AFTER THE LAG.
Structure, Jul 25, 2017
WE PURCHASED OUR 2014 FORD FUSION FROM LECKNER FORD OF KING GEORGE VA ON JUNE 20, 2017. VEHICLE DETAILS ARE AS FOLLOWS:VIN: [XXX], MANUFACTURE DATE: 12/13/13, MANUFACTURE LOCATION: FLAT ROCK, AZ, MILEAGE: 25,300 THE HEADLINER IS SAGGING ON THE VEHICLE PARTIALLY BLOCKING THE REAR WINDOW AND HANGING DOWN ON THE DRIVER?S SIDE FRONT DOOR. ONLINE RESEARCH DETERMINED THAT FORD MOTOR COMPANY IS INDEED AWARE OF THIS ISSUE BUT HAS NOT TAKEN ACTION TO CORRECT THE PARTS FAILURE TO DATE. NOW AWARE THAT FORD MOTOR COMPANY KNOWS OF THE SAGGING HEADLINER ISSUE WITH THE 2014-2015 FORD FUSION, I CONTACTED THE DEALER AND WAS ADVISED TO OPEN A FORD CUSTOMER CARE CASE. THE SERVICE DIRECTOR AT LECKNER FORD FELT THAT OPENING A CUSTOMER CARE CASE, HAVING LOYALTY POINTS AS A REPEAT CUSTOMER AND THE VEHICLE JUST BEING OUTSIDE OF THE WARRANTY COULD ALL CONTRIBUTE TO A SUCCESSFUL OUTCOME WITH FORD. ON JULY 19, 2017 I CONTACTED THE FORD CUSTOMER CARE CENTER AT 800-392-3673 AND OPENED CASE REFERENCE NO: 12746787. I WAS TOLD THAT I WOULD BE PROVIDED A RESPONSE VIA E-MAIL BY END OF DAY ON FRIDAY, JULY 20, 2017. APPROXIMATELY 10 MINUTES AFTER COMPLETING THE CALL WITH FORD, I RECEIVED A SOLICITATION E-MAIL ASKING IF I WANTED TO RECEIVE E-MAILS FROM FORD STATING VERBATIM ?RECENTLY, WE RECEIVED YOUR INFORMATION AND TO KEEP YOU INFORMED WE?D LIKE TO SEND YOU E-MAILS FILLED WITH NEWS ON THE LATEST TECHNOLOGIES, EVENTS, OFFERS, SERVICE COUPONS AND MORE.? ODDLY ENOUGH I NEVER RECEIVED A RESPONSE TO MY CUSTOMER CARE CASE AS PROMISED. I CONTACTED THE CARE CENTER ON JULY 25TH AND WAS INFORMED THAT MY REQUEST WAS DENIED?PERIOD. NO EXPLANATION, NO POINT OF ESCALATION, NO OPTIONS. FORD IS BETTER THAN THIS. FORD IS AWARE THAT THIS ISSUE OCCURRED AND CONTINUES TO OCCUR IN THEIR FLAT ROCK MANUFACTURING PLANT AS CAN BE FOUND ON ANY NUMBER OF WEBSITES AVAILABLE TO CONSUMERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Seat belts, Structure, Jul 21, 2017
I HAVE CALLED TWO LOCAL DEALERS MULTIPLE TIMES DATING BACK TO APRIL (WHEN I PURCHASED THE CAR) TO HAVE THE RECALL FIXES PERFORMED, AND CONTINUE TO BE TOLD THE PARTS ARE ON BACK ORDER FROM THE MANUFACTURER. I HAVE ALSO CONTACTED THE MANUFACTURER (FORD) ONLINE AND WAS TOLD I NEEDED TO SCHEDULE THE APPOINTMENT WITH A LOCAL DEALER.
Seat belts, Structure, Latches/locks/linkages, Jul 18, 2017
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS), 17V210000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED A LOCAL DEALER (VILLAGE FORD LOCATED AT VILLAGE FORD LOCATED AT 11660 US 441 S BELLEVIEW FL 34420) WHERE IT WAS INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 09/01/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON 7-31-2017. UPDATED 09/05/2017*JS
Seat belts, Jul 17, 2017
I GOT A SAFETY RECALL FROM FORD IN DECEMBER 2016, RECALL ISSUED NOVERMBER 2016. STILL NO PARTS AVAILABLE TO FIX MY SEAT BELT ASSEMBLY...9 MONTHS LATER.
Electrical system, Service brakes, Engine, Jul 16, 2017
I WAS DRIVING MY FORD FUSION HYBRID TODAY ON THE INTERSTATE AND HAD A COMPLETE ENGINE FAILURE WHILE DRIVING. I WAS DRIVING, THEN A NOTICED POPPED ON MY DASHBOARD STATING TO STOP SAFELY NOW. I PRESSED THE GAS PETTLE AND THE EV MODE KICKED ON, PROPELLING MY VEHICLE SPEED TO OVER 85 MILES PER HOUR. I WAS EXTREMELY NERVOUS BECAUSE THE FORDS ELECTRIC VEHICLE ENGINES ARE LIMITED TO 85 MPH IN PURE EV MODE. I WAS ABLE TO COME TO THE SHOULDER OF THE INTERSTATE. I TURNED THE VEHICLE OFF, WAITED A FEW SECONDS AND RESTARTED THE VEHICLE. ALL SEEMED TO BE OK, AS SOON AS I PUSHED THE GAS PETTLE TO GET BACK ON THE HIGHWAY THE INFORMATION DASHBOARD WAS ALARMING ME TO STOP SAFELY NOW. I DID NOT HAVE ANY CHECK ENGINE LIGHTS COME ON. I THEN REVVED THE ENGINE TO SEE IF I WOULD EXPERIENCE ANYTHING, THE ENGINE FINALLY CAME ON, THEN REVVED AND I FELT THAT EVEN THOUGH I WAS IN PARK IF MY FOOT WOULD HAVE BEEN OFF OF THE BREAK PETTLE MY VEHICLE WOULD HAVE MOVED FORWARD. I TURNED THE VEHICLE OFF AS SOON AS I FELT THIS THE ENGINE WAS CONSTANTLY REVVING UNTIL I TURNED THE KEY TO THE OFF SWITCH. I THEN HAD THE VEHICLE TOWED TO THE DEALERSHIP. I WAS DRIVING AT 76 MPH ON THE HIGHWAY AND COMPLETE FAILURE OCCURRED.
Seat belts, Latches/locks/linkages, Jul 14, 2017
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V246000(LATCHES/LOCKS/LINKAGES) AND 16V875000 (SEAT BELTS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HERTRICH FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 15V246000(LATCHES/LOCKS/LINKAGES).
Latches/locks/linkages, Jul 7, 2017
TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000(LATCHES/LOCKS/LINKAGES). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (SELLERS-SEXTON FORD LINCOLN MAZDA LOCATED ON 341 VFW MEMORIAL DR, ST ROBERT, MO 65584) WHO STATED THAT THE RECALL REMEDY PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Seat belts, Latches/locks/linkages, Jul 6, 2017
FORD FUSION. CONSUMER WRITES IN REGARDS TO FAILURE TO REMEDY RECALL 16V-875/17V-210 DEFECT WITHIN A REASONABLE TIME FRAME. CONSUMER HAS ANOTHER VEHICLE CORRESPONDENCE IN ARTEMIS. *LD UPDATED 07/06/2017*JS
Seat belts, Jun 29, 2017
A SAFETY RECALL (16S42) WAS ISSUED FOR "SEATBELT PRETENSIONER CABLES MAY SEPARATE DURING DEPLOYMENT AND MAY NOT RESTRAIN THE OCCUPANTS IN A CRASH". ALL THE FORD DEALERSHIPS AROUND ME (ZIP 95008) SAY THEY CANNOT DO THE RECALL UNTIL JANUARY 2018. THIS SEEMS LIKE A SERIOUS PROBLEM THAT SHOULD BE ADDRESSED MUCH MORE QUICKLY. FORD SHOULD PROVIDE MORE PARTS IN A TIMELY MANNER AND ALLOW DEALERSHIPS TO DO THE REPAIRS. I WAS TOLD THAT BY A DEALERSHIP THAT THEY ARE ALLOWED TO ONLY DO SO MANY OF THESE REPAIRS PER WEEK AND THAT IS WHY THEIR APPOINTMENTS ARE SO FAR OUT. I DO NOT FEEL COMFORTABLE DRIVING MYSELF AND MY KIDS AROUND UNTIL JANUARY OF NEXT YEAR IN A CAR WHERE THE SEATBELTS MIGHT NOT WORK.
Seat belts, Structure, Jun 29, 2017
S10 DIRECT REPLY LETTER FROM CONSTITUENT RE EXPRESSING CONCERNS ABOUT 2 UNADDRESSED SAFETY RECALLS FOR HIS 2014 FORD FUSION. *LD UPDATED 06/29/2017*JS
Seat belts, Jun 27, 2017
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TWO DEALERS WERE CONTACTED (ESCONDIDO FORD IN ESCONDIDO, CALIFORNIA AND TEMECULA FORD IN ESCONDIDO, CALIFORNIA). BOTH DEALERS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Latches/locks/linkages, Jun 26, 2017
TL* THE CONTACT OWN A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RACEWAY AND FRITZ DEALERS, LOCATED IN RIVERSIDE CA, FOUR TIMES WHERE IT WAS INFORMED THE REMEDY PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT. ..UPDATED 08/22/17 *BF ..*JS
Steering, Seat belts, Latches/locks/linkages, Jun 21, 2017
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LATCH AND PREVENTED THE DOOR FROM REMAINING CLOSED. THE DOOR WAS HELD CLOSED BY A BUNGEE CORD. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BRADLEY FORD LINCOLN LOCATED AT 1690 INDUSTRIAL BLVD, LAKE HAVASU CITY, ARIZONA, 86403)WHO STATED THAT THEY HAD THE PARTS AND SCHEDULED AN APPOINTMENT THE FOLLOWING WEEK. WHEN THE CONTACT ARRIVED FOR THE APPOINTMENT, HE WAS INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACKORDER FOR SIX MONTHS TO A YEAR, AND THAT THEY WOULD CONTACT HIM WHEN PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. ... .UPDATED 11/16/17 *BF UPDATED 11/21/2017*JS
Wheels, Jun 21, 2017
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT TOOK THE VEHICLE TO WICKSTROM FORD (LOCATED AT 600 W. NORTHWEST HWY, BARRINGTON, IL 60010) TO HAVE THE TIRES BALANCED AND ROTATED. THE CONTACT WAS INFORMED THAT THE LUG NUTS HAD EXPANDED. THE CONTACT WAS INFORMED THAT TO REMOVE THE LUG NUTS AND PERFORM THE REQUESTED SERVICE, THE LUG NUTS HAD TO BE DRILLED AND ALL LUG NUTS WOULD NEED TO BE REPLACED. THE CONTACT DECLINED TO HAVE THE VEHICLE SERVICED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 08/22/17*LJ
Engine, Fuel/propulsion system, Jun 20, 2017
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WHERE A SCAN TOOL WAS USED TO DIAGNOSE THE ENGINE, WHICH GENERATED A P1450 CODE. THE CODE WAS RESET AND THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, AFTER FUELING THE FUEL TANK AND ATTEMPTING TO DRIVE, THE VEHICLE HESITATED AND STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED EACH TIME FUEL WAS PLACED IN THE VEHICLE. THE CONTACT CALLED THE FORD MURFREESBORO DEALER IN TENNESSEE WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Engine, Fuel/propulsion system, Jun 15, 2017
THE CAR ACTS LIKE IT WANTS TO SHUT OFF AFTER FUELING. IF I SIT AT AN IDLE IT WILL START TO RUN ROUGH. WHILE IN MOTION THERE IS A VIBRATION HUMMING SOUND COMING FROM WHERE YOU PUT THE FUEL IN. IF I PRESS THE FLAP IT RELEASES A BUILDUP OF GAS FUMES.
Seat belts, Jun 14, 2017
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V875000 (SEAT BELTS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (MAGIC CITY FORD LINCOLN, 809 WILLIAMSON RD NE, ROANOKE, VA 24016 (540) 345-0911) AND WAS INFORMED THAT A RECALL REMEDY WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Other or unspecified, Jun 12, 2017
I TRIED ENTERING MY CAR AFTER CHURCH AND THE WINDOWS WOULD NOT GO DOWN, RADIO WOULD NOT TURN ON, LOCKS WOULD NOT WORK (CAR WAS JUST UNLOCKED EVEN THOUGH I USED MY KEY PRIOR TO LOCK IT), AND THE AIR/HEAT CONTROLS WOULD NOT WORK. THE LAST COUPLE OF DAYS IN MICHIGAN HAVE BEEN QUITE HOT BUT THIS DAY IT WAS CLOSE TO 93 DEGREES AND IT FELT LIKE A SAUNA IN MY CAR. I HAVE TWO YOUNG KIDS THAT I TRANSPORT IN MY CAR AND WITH THE HOT WEATHER AND NO ABILITY FOR WINDOWS TO GO DOWN OR AIR TO BE TURNED ON WE COULD BASICALLY SUFFOCATE. I EVEN WAITED UNTIL THE NEXT DAY (06/12/2017) AND THE CAR ISSUES ARE STILL PRESENT: LOCKS NOT WORKING, WINDOWS NOT WORKING, RADIO NOT WORKING, AIR NOT WORKING, AND ALL DASH CONTROLS NOT WORKING, AND TODAY MY KEY CONTROLS (LOCK, UNLOCK, AND ALARM) WOULD NOT WORK. EVEN WHEN I STARTED THE CAR THIS MORNING TO TAKE THE KIDS TO SCHOOL NOTHING WORKED SO WE WERE IN A HOT CAR FOR ABOUT 20 MINUTES TO GET THEM TO SCHOOL BEFORE THE REAL HOT WEATHER STARTS.
Structure, Jun 11, 2017
THE PASSENGER SIDE DOOR LATCH FAILED, CAUSING THE DOOR TO OPEN WHILE DRIVING ON A RESIDENTIAL STREET. THIS HAPPENED ONLY 3 MONTHS AFTER THE DRIVER'S SIDE DOOR LATCH ALSO FAILED. MY 2014 FORD FUSION IS NOT CURRENTLY INCLUDED IN THE ALREADY EXISTING RECALL OF THE FAULTY DOOR LATCHES. FORD WILL NOT REIMBURSE OR COVER THE EXPENSES TO HAVE EITHER DOOR LATCH FIXED. THIS IS A SERIOUS SAFETY ISSUE FOR ME, MY WIFE, AND DAUGHTER.