2015 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,061 owner complaints filed for this model year. This is the 10th highest complaint count among 15 Fusion model years with reports.
Of the 2015 reports, 40 involved a crash and 6 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Seat belts, frontAug 12, 2019
Ford Motor Company (Ford) is recalling certain 2015 Fusion and Lincoln MKZ vehicles. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
A failed seat belt anchor cable cannot properly restrain the front seat occupants, increasing their risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began September 9, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S25. Note: This recall is an expansion of a recall 16V-875.
Campaign 19V590000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Representative owner complaints
1,061 reports, newest first.
Engine, Apr 20, 2020
TL* THE CONTACT OWNS A 2015 FORD FUSION. CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE AND AIR BAG WARNING LIGHTS ILLUMINATED. THE VEHICLE LOSS MOTIVE POWER AND ACCELERATION. THE CONTACT DROVE THE VEHICLE BACK TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO MEL HAMBELTON FORD, INC,(11771 W KELLOGG DR, WICHITA, KS 67209, (888) 489-1719) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE COOLANT WAS PRESSED INTO THE CYLINDER AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Electrical system, Apr 16, 2020
THE SYNC INTOUCH SYSTEM IN MY 2015 FORD FUSION IS NOT WORKING PROPERLY. FOR EXAMPLE, WHEN I GO TO MY CLIMATE SETTING IT STATES TEMPORARY LOST COMMUNICATION WITH THE CLIMATE SYSTEM. I'M NOT ABLE TO TURN MY VOLUME ON OR OFF/UP OR DOWN, OR CHANGE THE RADIO STATION. I'M ALSO NOT ABLE TO ROLL DOWN MY PASSENGER SIDE WINDOW. THE ISSUE HAPPENS WHETHER I'M STATIONARY OR DRIVING. *TR
Other or unspecified, Engine, Apr 15, 2020
FORD FUSIONS HAVING A COOLANT LEAK INTO THE ENGINE . I'VE HEARD FROM MULTIPLE PEOPLE HAVING THE SAME ISSUE & NOW I'M HAVING THE SAME PROBLEM AFTER ONLY HAVING MY FUSION FOR TWO YEARS & STILL MAKING PAYMENTS. CAR MAKES A SLOSHING NOISE IN DASHBOARD WHEN ACCELERATING , TURNING OR BRAKING & CAR OVERHEATS DUE TO COOLANT LEAKING INTO ENGINE & HAVING TO CONSTANTLY REFILL COOLANT . *TR
Structure, Latches/locks/linkages, Apr 6, 2020
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE'S FRONT DRIVER-SIDE DOOR LOCK FAILED TO LATCH SECURELY. THE CONTACT SECURED THE DOOR WITH STRAPS. THE CONTACT CONTACTED BELL FORD (2401 W BELL RD, PHOENIX, AZ 85023, (602) 457-2144) WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 20V177000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Electrical system, Apr 5, 2020
THE DOOR LATCH OF THE REAR LEFT DOOR WON'T LATCH. I AM UNABLE TO CLOSE THE DOOR (DOOR STAYS OPEN, UNLOCKED). I TRIED NUMEROUS TIMES TO SHUT THE DOOR CLOSED UNSUCCESSFULLY. THE CAR WAS STATIONARY THIS MORNING WHEN I WENT AND OPENED THE DOOR, BUT WHEN I TRIED TO CLOSE I NOTICE THE DOOR STAYS LOOSE OPEN.
Fuel/propulsion system, Mar 30, 2020
AFTER GETTING GAS THE VEHICLE HESITATES TO START. ONCE STARTED AND PRESSING OF THE GAS PEDAL THE CAR RESIST MOVING FORWARD. ON OCCASION A LOUD AIR SOUND COMES FROM WHERE GAS IS PUMPED IN. IF I STOP TO OPEN THE GAS DOOR AND RELEASE THE AIR IN THE LINE THE CAR CREATES ANOTHER LOUD SOUND LIKE AIR OUT OF A TIRE. YOU CAN SMELL GAS AROUND THE VEHICLE WHETHER I PUMP IT IN OR NOT. THIS HAS HAPPEN ON NUMEROUS OCCASIONS BUT THE LAST TIME WAS ON MARCH 12, 2020.
Electrical system, Engine, Fuel/propulsion system, Mar 30, 2020
HAS PROBLEMS STARTING AFTER PUTTING GAS IN THE TANK. CHECK ENGINE LIGHT ON, MECHANIC SAYS IT'S A PURGE VALVE. KNOW ALOT OF OTHER FUSION OWNERS WITH SAME PROBLEM. SEEMS TO BE HAPPENING AROUND 40,000 MILES. HAVE TO SIT AT GAS STATION ABOUT 10 TO 15 MIN SOMETIMES. OTHERS TIMES JUST STARTS ROUGH.
Engine, Mar 25, 2020
IN OCT. 2019 I BOUGHT A 2015 FORD FUSION SE WITH 65K MILES ON IT. SINCE THEN I HAVE PUT 4K MILES ON IT. ON 3/17/20 MY CAR STARTED CUTTING OUT AND THE SERVICE ENGINE SOON LIGHT CAME ON. I DROVE IT 1/2 MILE TO THE NEAREST STORE AND CALLED MY FRIEND TO BRING HIS CAR CODE READER. IT WAS SHOWING A MISFIRE ON CYLINDER 2. WENT AND GOT A SPARK PLUG AND NEW COIL PACK AND PUT ON IT. THE CAR WAS RUNNING ROUGH AND WAS STILL SHOWING A MISFIRE ON CYLINDER 2. HAD THE CAR TOWED TO A REPAIR SHOP IN PRATTVILLE, AL. TO SEE WHY IT WAS STILL SHOWING A MISFIRE ON CYLINDER 2. I WAS TOLD THAT THERE WAS A CRACK IN THE HEAD AROUND CYLINDER 2. I CALLED RIVERSIDE CHEVROLET IN WETUMPKA, AL BECAUSE THAT IS WHERE I BOUGHT THE CAR. THE CALLED COLLIER FORD IN WETUMPKA, AL BECAUSE OF THE LOW MILES ON IT TO SEE IF THEY COULD LOOK AT IT FOR ME AND POSSIBLE HELP ME OUT WITH THE COST. I HAD IT TOWED TO COLLIER FORD AND WAS TOLD THAT THE BLOCK IS CRACKED AND THAT THE SERVICE MANAGER AT COLLIER FORD AND THE GENERAL MANAGER AT RIVERSIDE CHEVROLET WAS IN CONTACT WITH FORD TO SEE IF THEY CAN GET THIS RESOLVED FOR ME. AS OF TODAY 3/25/20 I STILL DON'T HAVE AN ANSWER AS TO IF FORD IS GOING TO REPLACE MY MOTOR. I NOTICED AFTER DOING RESEARCH THAT THIS IS AN COMMON PROBLEM. I DON'T UNDERSTAND WHY THIS HASN'T BECOME A RECALL YET. FORD NEEDS TO STAND BEHIND THERE PRODUCT.
Power train, Engine, Mar 12, 2020
SPARK PLUGS CONTINUE TO FOUL CAUSING ANTIFREEZE TO LEAK INTO ENGINE RESULTING IN NEEDING A ENGINE REPLACEMENT. BEEN TOLD I NEED A BRAND NEW ENGINE ON A 5 YEAR OLD CAR.
Engine, Mar 6, 2020
I BEGAN TO HEAR A SCRAPPING NOISE IN THE ENGINE COMPARTMENT. I TOOK THE CAR TO HAVE THE OIL CHANGED AND WAS TOLD THAT I NEEDED TO HAVE THE TRANSMISSION FLUID CHANGED AND IT WAS A CLOSED SYSTEM AND ONLY FORD WOULD BE ABLE TO DO THIS. I TOOK MY CAR TO KNOX FORD WHERE I PURCHASED IT AND HAD THEM CHANGE THE TRANSMISSION FLUID AND DIAGNOSE THE PROBLEM. I WAS TOLD THAT THE WATER PUMP WAS BAD AND NEEDED REPLACED. AFTER INVESTIGATING I FOUND THAT THIS WAS TIMING DRIVEN AND AGAIN ONLY FORD COULD DO THIS REPAIR. I TOOK THE CAR IN THE NIGHT BEFORE AND THEY QUOTED ME 672.00 FOR THE REPAIR. I WAS TOLD THIS WOULD TAKE 4.5 HOURS TO COMPLETE. AT 5PM THE FOLLOWING DAY I PICKED UP MY VEHICLE ONLY TO FIND OUT THEY HAD JUST FINISHED IT. I WAS TOLD THEN THAT IT TOOK LONGER BECAUSE THE ORIGINAL WATER PUMP WAS DISCONTINUED BECAUSE FORD KNEW THE PART WAS BAD. THEY CONTINUED TO TELL ME THAT THEY HAD TO RESEARCH HOW TO CUT THE WIRES THAT WERE NO LONGER NEEDED AND INSTALL THE NEW WATER PUMP. V
Wheels, Feb 23, 2020
THE LUG NUTS MAKE IT IMPOSSIBLE TO REMOVE WITH EITHER THE TOOL FORD PROVIDED, A 4 WAY WRENCH OR SOCKETS WHEN I GOT A FLAT. I COULD HAVE BEEN KILLED FIGHTING WITH THIS ON THE SIDE OF THE ROAD. I BELIEVE FORD SHOULD HAVE TO REPLACE ALL OF THESE LUG NUTS AS A SAFETY CONCERN SINCE THEY ARE DEFECTIVE.
Power train, Engine, Feb 19, 2020
VEHICLE HAS 100,215 MILES AND IS 5 YEARS OLD MID JANUARY 2020 CHECK ENGINE LIGHT CAME ON. CODE 303 - CYLINDER 3 MISFIRE. CHANGED SPARK PLUGS. SAME CODE. HAD VEHICLE CHECKED BY PRIVATE MECHANIC. COOLANT LOCATED IN CYLINDER 3. CASE STARTED WITH FORD MOTOR CO. VEHICLE TAKEN TO FORD DEALERSHIP WHERE IT WAS ORGINALLY PURCHASED. AFTER ADDING DYE TO THE COOLANT THEY VERIFIED THE CYLINDER #3 LEAK. THEY RECCOMEND AN ENGINE REPLACEMENT - $6550.20. THEY OFFERED TO BUY VEHICLE FROM US FOR $1500.00. OH, AND I SHOULD MENTION THAT THE VEHICLE WAS OFFICIALLY PAID OFF ONE WEEK BEFORE THE CHECK ENGINE LIGHT CAME ON AND THIS ALL STARTED. SEE ATTACHED INVOICE FROM FEBRUARY 2020
Power train, Engine, Fuel/propulsion system, Feb 18, 2020
ON 10/7/2019 I BROUGHT MY CAR IN TO FORT MILL FORD (SC) FOR A TIRE CHANGE AND REGULAR SERVICE. WHEN I CAME TO PICK IT UP ON 10/10/2019, THE CAR WOULD NOT START. UPON ADVISING MY TECH BRITTANY OF THE ISSUE, THEY SENT OUT A TECH TO JUMP START THE CAR THAT WAS JUST SERVICED. WHEN THE CAR WAS JUMP STARTED, AN ENGINE LIGHT APPEARED ON THE DASHBOARD. THE VEHICLE WAS AT 62000 MILES. I WENT BACK TO MY ADVISER BRITTANY AGAIN AND SHE STATED THAT THE ENGINE LIGHT IS NOTHING TO WORRY ABOUT AND THAT FORD ACTIVATES THOSE WHEN SEASONS CHANGE AND IS PART OF THEIR SOFTWARE. SHE INSISTED THAT EVERYTHING WAS OK WITH THE CAR AND REFERENCED THE INSPECTION LIST I WAS GIVEN FOR MY 2015 FORD FUSION SE. NOT THREE WEEKS LATER, THE ENGINE LIGHT WENT FROM BEING CONSTANTLY ON, TO FLASHING. THIS ALSO CAUSED AN INTENSE WHITE SMOKE FROM THE EXHAUST AND A STRONG GAS PRESENCE IN THE VEHICLE. WHILE I WAS DRIVING TO WORK, THE ENGINE LIGHT STARTED FLASHING AND THE CAR STARTED JERKING ON I-77 HIGHWAY. I TOOK THE CAR BACK TO FORT MILL FORD ON 11/18/2019 FOR INSPECTION. THE NEXT DAY, BRITTANY CALLED ME AND SAID THEY FOUND AN ISSUE WITH MY SPARK-PLUG AND THAT IT MIGHT COST ANYWHERE FROM $200 TO $6000.00 TO REPAIR IT. SINCE THE ISSUE WAS NOT CAUSED BY ME I WAS NOT GOING TO TAKE RESPONSIBILITY FOR THE CHARGES AND AFTER WEEKS OF IGNORING ME, FORD MOTOR COMPANY (OFFICE OF ELENA FORD) DECIDED TO GET INVOLVED. HOWEVER, THE CAUSE WENT FROM SPARK-PLUGS TO COOLANTS THEN CYLINDERS AND I WAS NEVER GIVEN A SPECIFIC CAUSE. I DID NOT HAVE MY CAR FOR OVER 60 DAYS BECAUSE ALL PARTS WERE ON BACK ORDER. I GOT MY CAR BACK ON 1/21/2020 AND IT IS STILL SHOWING ISSUES WITH ACCELERATION. OUT OF 91 NHTSA COMPLAINTS ON ENGINE ISSUES, OVER 31 HAVE THESE SAME SYMPTOMS. PLEASE SEE ATTACHED DOCUMENTS DETAILING THIS ISSUE. THIS FORM DOES NOT OFFER ENOUGH SPACE FOR RELEVANT INFORMATION AND I WAS NOT ABLE TO UPLOAD THE LAST EMAIL THREAD. *DT*JB
Steering, Feb 16, 2020
STEERING SYSTEM HAS COMPLETELY LOCKED ON INITIAL STARTING VEHICLE. CAR WILL SHIFT INTO DRIVE AND REVERSE, BUT WILL NOT STEER LEFT OR RIGHT. THIS HAPPENED ON TWO OCCASIONS, 2/14 AND 15/2020. STEERING WILL ONLY BECOME OPERATIONAL AFTER CAR HAS BECOME HEATED, AFTER APPROXIMATELY 20 MINUTES. THIS ALL HAPPENED EARLY MORNING HOUR OF TEMPERATURE OF APPROXIMATELY 8 DEGREES. THIS ALSO HAPPENED ON MY LAST FORD FUSION 2010, WHICH I TRADED IN FOR THIS FORD FUSION.
Steering, Feb 14, 2020
MY CAR WAS PARKED AND WHEN I TURNED IT BACK ON I DIDN'T HAVE POWER STEERING. IT HAS BEEN DIAGNOSED A FORD DEALER (DOVI MOTORS, CORTLAND, NY) AS MY POWER STEERING GEAR MOTOR DETACHED DUE TO THE BOLTS CORRODING THAT RESULTED IN A LOSS OF POWER STEERING AND UNSAFE DRIVING. THERE IS AN ACTIVE RECALL FOR THE YEAR/MAKE/MODEL OF MY CAR FOR THIS EXACT ISSUE BUT MY VIN WAS NOT INCLUDED IN THE RECALL (NUMBER 19S26). THIS RECALL NEEDS TO BE RE-EVALUATED TO PREVENT INJURY TO OTHERS AFFECTED.
Engine, Feb 14, 2020
MY CHECK ENGINE LIGHT CAME ON AND IT INDICATED LOW COOLANT AND MISFIRE IN CYLINDER 4. I HAD A COOLANT LEAK INTO CYLINDER 4 IN MY ENGINE AT APPROX 69,000 MILES AND WAS ADVISED I NEEDED A NEW ENGINE BLOCK... THEIR WERE 3 OTHER CARS AT THE DEALERSHIP WITH THE EXACT SAME ISSUE. I WAS TOLD IT WOULD COST APPROX 7500... AFTER COMPLAINING TO SERVICE DEPT THEY OPENED A CASE WITH FORD AND THEY AGREED TO DO IT FOR APPROX 2500 AS IT WAS JUST OUT OF 60,000 WARRANTY AND JUST OVER 3 YEARS OLD. SERVICE ADVISOR SAID FORD HAD A KNOWN ISSUE WITH HEAD GASKET APPARENTLY MOVING AND WEARING OUT WHICH CAUSED THE ISSUE. APPROX 8 MONTHS LATER EXACT SAME ISSUE AND I NEEDED ANOTHER ENGINE CHANGE. THIS TIME THE DEALERSHIP HAD 7 CARS IN SHOP WITH SAME ISSUE WAITING ON ENGINE CHANGES.AGAIN WAS TOLD FORD HAS ISSUES W HEAD GASKET MOVING AND WEARING OUT GASKET ALLOWING COOLANT TO LEAK INTO CYLINDER. SUPPOSEDLY FORD HAS UPGRADED THEIR GASKETS AND OTHER PARTS TO CORRECT ISSUE BUT I DONT BELIEVE THE CUSTOMERS SHOULD BEAR RESPONSIBILITY WHEN FORD HAS KNOWN ISSUE THAT COSTS CUSTOMERS SUCH A BIG AMOUNT. I KNOW IT WAS JUST PAST ORIG WARRANTY BUT THIS IS A FORD ENGINEERING PROBLEM THAT CUSTOMERS AND BEARING BRUNT OF COSTS. THE SECOND ENGINE CHANGE WAS COVERED UNDER WARRANTY BUT IM CONCERNED ABOUT IT HAPPENING AGAIN OR THE LOSS OF VALUE FROM 2 ENGINE CHANGES IN LESS THAN 80K MILES. THE DATE ENTERED BELOW IS AN ESTIMATE. ENGINE WAS CHANGED TWICE IN 2019 AND LESS THAN 10K MILES IN BETWEEN.
Electrical system, Feb 12, 2020
THE ENTIRE CENTER CONSOLE INSTRUMENT PANEL STOPS WORKING. THE RADIO WILL NOT WORK AND THE CLIMATE CONTROL AND REAR DEFROSTER WILL NOT WORK. I AM UNABLE TO DEFROST THE WINDOWS OR KEEP THE ENTIRE CABIN OF THE CAR WARM. IT FIRST HAPPENED THIS MORNING WHEN I WAS HEADED TO WORK. I DROVE THE CAR FOR APPROXIMATELY ONE MILE, AND EVERYTHING STOPPED WORKING. I PULLED OVER AND SHUT THE CAR DOWN AND RESTARTED IT, EVERYTHING WORKED FOR APPROXIMATELY A MINUTE BEFORE SHUTTING DOWN AGAIN.
Electrical system, Feb 9, 2020, fire
THE CONNECTOR TO THE FRONT HEATED AND COOLED SEAT MODULE NEARLY CAUGHT FIRE, WITHOUT ANY INTERVENTION OR ALTERATION.
Service brakes, Jan 17, 2020, crash
TRAVELING IN TRAFFIC AROUND 25 MPH WITH TRAFFIC SLOWING TO A STOP THE BRAKE PEDAL WENT SOFT AND WAS PRESSED TO THE FLOOR WITH ALMOST NO BRAKING AT ALL. THIS RESULTED IN A REAR END COLLISION.
Fuel/propulsion system, Jan 17, 2020
MY CAR SINCE I BOUGHT IT HAS HAD THE SAME ISSUE OF TURNING OFF EITHER WHILE DRIVING OR RIGHT AFTER I GET GAS AND NOT STARTING BACK UP. I HAVE GOTTEN THE PURGE VALVE REPLACED AS THAT IS WHAT THE DEALER SAID WAS THE ISSUE AND ONE YEAR LATER I'M HAVING THE SAME ISSUE. IT SEEMS THIS IS A HUGE PROBLEM FOR FORDS SINCE THEY RECALLED OVER A MILLION FORD FOCUS VEHICLES FOR THE SAME ISSUE BUT MY MODEL IS NOT ON THE RECALL LIST WHICH IT CLEARLY NEEDS TO BE.
Fuel system, Gasoline, Engine, Jan 9, 2020
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT UPON STARTING HER VEHICLE, THE VEHICLE BEGAN SMOKING FROM THE TAILPIPE AND WAS EMITTING A GAS ODOR. THE CONTACT WAS UNAWARE IF ANY WARNING LIGHTS ILLUMINATED ON THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO TINDOL FORD LOCATED AT 1901 E FRANKLIN BLVD, GASTONIA, NC 28054 WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE INJECTOR WHICH CAUSED THE FUEL TO SEEP THROUGH THE INJECTOR AND MIX WITH THE OIL, CAUSING THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED AFTER THE DIAGNOSIS. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. *DT*JB
Power train, Jan 8, 2020
MY SISTERS VEHICLE HAS STARTED ROLLING DOWN HER DRIVEWAY AND SHE GOT BACK IN THE CAR AND SEEN THAT THERE IS A TRANSMISSION NOT IN PARK MESSAGE AND WE FOUND THAT THE GEAR SELECTOR CABLE HAS BROKE OFF THE GEAR SELECTOR LEVER. IT IS NOT SAFE FOR MY SISTER TO DRIVE THIS VEHICLE. IT'S A DRIVING HAZARD. I HAVE FOUND A RECALL FROM 2014 ABOUT POTENTIAL VEHICLE ROLLAWAY FOR HER VEHICLE BUT IT'S NOT OPEN ON HER VEHICLE ANYMORE. SHE HAD THIS PROBLEM BEFORE AND TOOK IT INTO THE DEALERSHIP TO GET THIS FIXED AND IT HAPPENS AGAIN
Engine, Jan 8, 2020
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT HIGH SPEEDS, THERE WAS AN ABNORMAL SOUND COMING FROM THE FUEL TANK. WHILE THE VEHICLE WAS STOPPED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS HOWEVER, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO ED BUTTS FORD (1515 N HACIENDA BLVD, LA PUENTE, CA 91744, (800) 960-3673) BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Jan 6, 2020
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE OPERATING THE VEHICLE, THE POWER STEERING ASSIST FAILED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS NO ASSISTANCE OFFERED. THE FAILURE MILEAGE WAS 100,000.
Electrical system, Jan 2, 2020
MILEAGE OF CAR IS 53,100. WIFE (DRIVER) REPORTED THAT WHILE DRIVING IN NORMAL TRAFFIC AT NIGHT, THE CAR LOST ALL ELECTRICAL POWER: LIGHTS, MOTOR FUNCTION, RADIO, ETC. SHE TURNED ON THE EMERGENCY FLASHERS AND CAME TO A STOP. SHE TURNED THE KEY TO RESTART AND CAR FUNCTIONED NORMALLY. I CHECKED THE CAR THE FOLLOWING DAY AND NO PROBLEMS DETECTED.