2015 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,061 owner complaints filed for this model year. This is the 10th highest complaint count among 15 Fusion model years with reports.
Of the 2015 reports, 40 involved a crash and 6 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Seat belts, frontAug 12, 2019
Ford Motor Company (Ford) is recalling certain 2015 Fusion and Lincoln MKZ vehicles. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
A failed seat belt anchor cable cannot properly restrain the front seat occupants, increasing their risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began September 9, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S25. Note: This recall is an expansion of a recall 16V-875.
Campaign 19V590000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Representative owner complaints
1,061 reports, newest first.
Power train, Service brakes, Dec 31, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION HYBRID. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL TO SHIFT FROM PARK INTO DRIVE TO START THE IGNITION, SHE WAS UNABLE TO SHIFT GEARS AND "PARKING GAUGE ENGAGED" APPEARED. THE CONTACT ALSO HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO SUNTRUP FORD KIRKWOOD (LOCATED AT 10340 MANCHESTER RD, KIRKWOOD, MO 63122, (888) 856-2335), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE DEALER REPLACED THE BRAKE BOOSTER IN OCTOBER OF 2018. ON DECEMBER 18, 2019, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. *LN*JB
Other or unspecified, Service brakes, Engine, Dec 31, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXHIBITED MULTIPLE FAILURES. THE VEHICLE LOST POWER INDEPENDENTLY AND THE BRAKE PEDAL FAILED TO ENGAGE WHILE DRIVING. ALSO, AFTER FUELING THE VEHICLE, THE ENGINE FAILED TO START. FURTHERMORE, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO ELK GROVE FORD (9645 AUTO CENTER DRIVE, ELK GROVE, CA 95757, (916) 478-7000) WHERE IT WAS DETERMINED THAT THE WINDSHIELD WIPER FLUID PENETRATED THE BRAKE FLUID. THE BRAKE LINES, CALIPERS, AND THE BATTERY WERE REPLACED TWICE; HOWEVER, THE REPAIRS DID NOT CORRECT THE FAILURES AND THE VEHICLE CONTINUED TO STALL. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURES. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Service brakes, Engine, Dec 31, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING 25 MPH, THE DRIVER'S SIDE BRAKE LINE MALFUNCTIONED. THE BRAKE PEDAL WAS VERY LOOSE AND TRAVELED TO THE FLOORBOARD. THE CONTACT WAS ABLE TO PULL INTO A PARKING LOT AND BUMP AGAINST A CURB TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO REPAIRED THE DRIVER'S SIDE BRAKE LINE THAT WAS LEAKING BRAKE FLUID. THE FAILURE RECURRED WITH THE PASSENGER SIDE BRAKE LINE, WHICH WAS ALSO REPAIRED BY THE SAME MECHANIC. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE MECHANIC CHANGED A COIL PACK ON CYLINDER NUMBER FOUR ON THE ENGINE, BUT THE FAILURE RECURRED THE FOLLOWING. THE CONTACT STATED THAT THE ENGINE SHOOK AND EXCESSIVE SMOKE POURED OUT OF THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO RIVERSIDE FORD (2089 RIVERSIDE DR, MACON, GA 31204, (478) 464-2900) WHERE THEY CHANGED A SPARK PLUG ON CYLINDER NUMBER FOUR. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE DEALER FOUND COOLANT IN THE ENGINE WITH THE FLUID ENTERING THROUGH THE CYLINDER NUMBER FOUR BLOCK. THE DEALER QUOTED THE COST TO REPLACE THE ENTIRE ENGINE. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE CONTACT RESEARCHED THE FAILURE AND FOUND THAT IT OCCURRED MANY TIMES WITH A POSSIBLE ENGINE DESIGN CRACK. THE MANUFACTURER DID NOT ASSIST AND REFERRED THE CONTACT TO NHTSA. THE BRAKE FAILURES WERE REPAIRED. THE FAILURE MILEAGE WAS 86,000. *LN
Steering, Wheels, Dec 26, 2019
I WAS DRIVING BACK FROM GROCERY SHOPPING WHEN I LOST CONTROL OVER STEERING. THE MOMENT WHEN I LOST CONTROL WAS DURING MY SLIGHT RIGHT TURN MOVING AT SPEED OF ABOUT 30MPH I DID NOT KNOW WHAT HAPPENED AT THE MOMENT BECAUSE I WAS MORE FOCUSED TO NOT HIT ANYONE PRESENR AT THAT MOMENT ON THE ROAD. GOOD THING IS THAT SCHOOL ACROSS THE ROAD WAS CLOSED BECAUSE TIMING WHEN THIS HAPPEN WAS AROUND THE TIME WHEN PARENTS USUALLY PICK THEIR KIDS FOR SCHOOL. AFTER I PARKED CAR I INVESTIGATE TO SEE WHAT HAD HAPPEN. THERE WERE THREE MESSAGES INDICATING THAT SOMETHING WAS WRONG: 1. STEERING ASSIST FAULT - SERVICE REQUIRED, 2. SERVICE ADVANCETRAC AND 3. HILL START ASSIST NOT AVAILABLE. I WAS SEARCHING TODAY TO SEE OTHER PEOPLE EXPERIANCE AND RESULTS WERE POSITIVE A LOT OF CASES LIKE THIS ONE. THINGS THAT ALL REPORTS HAVE IN COMMON IS THAT ALL OWNERS NEEDED TO PAY TO FIX CAR NO OPTION FOR RECAL. EVENTHOUGH THAT MODELS LIKE THIS ONE USED TO HAVE SEVERAL THINGS THAT NEEDED TO BE CHANGED ON SIMILAT THINGS IN THE PAST.
Structure, Dec 23, 2019
DRIVING FROM CA TO CO FOR CHRISTMAS. WHILE DRIVING DOWN THE ROAD, THE "DOOR OPEN" LIGHT CAME ON AND THE CHIME SOUNDED AS LOCKED LEFT REAR DOOR OPENED!! UNACCEPTABLE FOR A COMPANY THAT HAS MADE VEHICLES FOR OVER 100 YEARS! I DID A GOOGLE SEARCH ON THE PROBLEM LOOKING FOR A FIX. I FOUND A RECALL FOR YEARS 2013-2014 ONLY. NO RECALL FOR MY 2015, WHEN IT IS OBVIOUS THE COST SAVING MEASURES STILL APPLY. I HAD TO TIE THE DOOR CLOSED WITH THE SEATBELT, BUT IT'S NOT TIGHT ENOUGH TO KEEP THE WARNINGS OFF. NO ONE CAN SIT IN THE BACK SEAT DUE TO SEATBELTS BEING USED! WE ARE AFRAID THE OTHER DOOR LATCHES WILL SOON FAIL AS WELL. WE STILL HAVE TO DRIVE BACK TO CA! *DT *DL
Power train, Engine, Dec 16, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, IT ROLLED BACKWARDS. THE CONTACT USED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO HAWK FORD OF OAK LAWN (708-599-6000, LOCATED AT 6100 W 95TH ST, OAK LAWN, IL 60453) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION LINKAGE CHAIN FRACTURED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE WORSENED. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND BLINKED. ALSO THE 'PULL OVER AND STOP THE ENGINE' WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. THE VIN WAS UNKNOWN.
Electrical system, Dec 12, 2019, crash
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, SEVERAL WARNING INDICATORS ILLUMINATED. THE INTERIOR DOME LIGHT ILLUMINATED AND THE AIR CONDITIONER ACTIVATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO DAHL FORD DAVENPORT (1310 E KIMBERLY RD, DAVENPORT, IA 52807, (563) 391-2600) WHERE IT WAS DIAGNOSED THAT THE OCCUPANT RESTRAINT CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT PREVIOUSLY THE VEHICLE HAD BEEN INCLUDED IN A FRONT END COLLISION HOWEVER, THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS CONCERNED THAT THE FAILURE TO DEPLOY MAY HAVE BEEN DUE TO AN ISSUE WITH THE ORC MODULE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Power train, Dec 11, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. AFTER THE VEHICLE CAME TO A COMPLETE STOP, THE SHIFT LEVER WAS PLACED IN PARK. AFTER EXITING THE VEHICLE, IT STARTED TO ROLL BACKWARDS. THE CONTACT STATED THAT THE FAILURE OCCURRED ONCE WITH THE SHIFT CABLE BEING FRACTURED. THE VEHICLE WAS REPAIRED PER A WARRANTY PROGRAM AT LONG-LEWIS FORD LINCOLN VOLKSWAGEN MITSUBISHI (2800 WOODWARD AVE, MUSCLE SHOALS, AL 35661, (256) 386-7800) IN SEPTEMBER OF 2017. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 18V471000 (POWER TRAIN) OR 19V362000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,500.
Service brakes, Dec 11, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE CONTACT WAS AT A DRIVE THRU, THE BRAKES WENT OUT AND DID NOT STOP THE VEHICLE. THE CONTACT USED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO MAC HAIK FORD (713-932-5000, LOCATED AT 10333 KATY FWY, HOUSTON, TX 77024) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE IN THE FRONT BRAKE LINE. THE VEHICLE WAS LEFT AT THE DEALER FOR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,800. *DT*JB
Engine, Dec 9, 2019
ON JUNE 9TH 2019 THE CHECK ENGINE LIGHT CAME ON MY 2015 FUSION WHILE DRIVING IN THE CITY. I TOOK THE CAR TO THE DEALERSHIP ON JUNE 10TH FOR A OIL CHANGE AND NOTIFIED THEM THE ENGINE LIGHT WAS ON. THEY PERFORMED THE 'WORKS' SERVICE AND TOLD ME THE LIGHT WAS NOT ON. THE LIGHT WAS ON WHEN I PULLED IN THE PARKING LOT SO IT IS MY BELIEF THEY CLEARED THE CODE WITHOUT PERFORMING A DIAGNOSTIC TEST. JUNE 29 THE ENGINE LIGHT CAME BACK ON. JUNE 30 I STOP AT AN AUTO PARTS STORE THAT DOES A FREE DIAGNOSTIC. THE RESULTS WERE MISFIRE ON CYLINDER 2. I TOOK THE CAR BACK TO THE DEALERSHIP JULY 1ST AND PRESENTED THEM WITH THE INFORMATION FROM THE AUTO PARTS STORE. THEY CONFIRMED THE MISFIRE AND REPLACED THE COIL PACK AND THE SPARK PLUG. ON JULY 3 AFTER DRIVING 100+ HIGHWAY MILES I PARKED THE CAR AND SEVERAL HOURS LATER WHEN I RETURNED THE CAR STALLED WHEN I STARTED IT. IT TOOK 3 ATTEMPTS BEFORE THE CAR STARTED. THE ENGINE WAS SPUTTERING AND THE LIGHT CAME ON BRIEFLY. JULY 12TH, THE ENGINE LIGHT CAME BACK ON WHILE ON THE INTERSTATE. THE CAR CONTINUED TO DRIVE NORMALLY. I PARKED THE CAR AT MY HOME. JULY 15TH STARTED THE CAR I COULD HEAR THE SOUND OF WATER RUSHING THROUGH THE DASH. I DROVE THE CAR 3 MILES TO THE DEALERSHIP AND NOTICED WHITE SMOKE COMING FROM THE TAILPIPE. I LEFT IT FOR A DIAGNOSTIC EVALUATION. THE FOLLOWING WEEK THE DEALERSHIP CALLS TO TELL ME THE CAR NEEDS EXTENSIVE ENGINE REPAIRS HEADS, GASKETS, ETC. AUGUST COMES AND THE DEALERSHIP STILL HAS MY CAR. A FEW WEEKS LATER I'M TOLD THE PARTS ARE ON BACK ORDER AND THERE IS NO EXPECTED ARRIVAL DATE. OCT 30 ALL PARTS ARE IN AND THE REPAIRS START. THE REPAIRS WERE COMPLETED AND THE ENGINE FAILED AT THE DEALERSHIP. I'M TOLD ON NOV 7 THEY ARE ORDERING A NEW ENGINE. THE ENGINE WAS INSTALLED AND REPAIRS WERE COMPLETE ON NOV 15TH, MORE THAN 4 MONTHS LATER! THIS IS A COMMON PROBLEM AND FORD NEEDS TO TAKE RESPONSIBILITY!!
Air bags, Dec 4, 2019, crash
TL* THE CONTACT OWNED A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE HYDROPLANED WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE SLID INTO A DITCH, ROLLED OVER SEVERAL TIMES, CRASHED HEAD ON INTO AN EMBANKMENT, AND LANDED ON ITS ROOF. NONE OF THE SEVEN AIR BAGS DEPLOYED. THE VEHICLE SUSTAINED SEVERE FRONT END DAMAGE AND WAS DEEMED DESTROYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY FOR INVESTIGATION. THEIR FINDINGS WERE STILL PENDING. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 97,500.
Latches/locks/linkages, Nov 21, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE CONTACT'S HUSBAND WAS DRIVING 25 MPH, THE FRONT DRIVER'S SIDE DOOR OPENED ON ITS OWN AND THE DOOR AJAR WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO LAWLEY'S TEAM FORD (LOCATED AT 100 AZ-90, SIERRA VISTA, AZ 85635, (888) 874-9117) WHERE IT WAS DIAGNOSED WITH NEEDING THE FRONT DRIVER'S SIDE DOOR LATCH REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,283. *DL
Engine, Nov 21, 2019
SERVICE ENGINE LIGHT CAME ON AND THE CAR WAS RUNNING GOOD. DEALER CHECKED IT OUT COULDN'T FIND ANYTHING AT FIRST, PIN POINTED TO CYLINDER 1. DEALER PRESSURIZED THE CYLINDER TO CHECK FOR LEAKS, FOUND A CRACK IN THE CYLINDER WALL. I TOOK IT TO ANOTHER SHOP FOR A SECOND OPTION, THEY DID THE SAME CHECK AND FOUND THE SAME CRACK.VEHICLE ONLY HAS 87K ON IT. BOTH SHOPS ARE TELLING ME I NEED A NEW ENGINE. I STILL HAVE ANOTHER YEAR TO PAY ON THIS VEHICLE.
Seat belts, Nov 16, 2019
THE DRIVER'S SIDE SEATBELT OR PASSENGER RESTRAINT ONCE UNLOCKED TO GET OUT OF CAR THE RESTRAINT (BELT) APPARENTLY WENT ALL THE WAY BACK UP IN THE HOUSING LEAVING MY DAUGHTER WITHOUT THAT SAFETY FEATURE WHEN SHE CAME OUT OF WORK TO DRIVE HOME. AFTER SHE GOT HOME AND TINKERED WITH THE HOUSING IT SOUNDED LIKE A METAL BALL MOVED INSIDE THE HOUSING AND SHE WAS ABLE TO GET THE BELT TO RELEASE AND HASN'T HAD A SIGNIFICANT PROBLEM SINCE. ALL OF THIS HAPPENED WHILE STATIONARY. SHE WAS ABLE TO PUT THE RESTRAINT ON THAT MORNING. DIDN'T NOTICE THE PROBLEM UNTIL SHE GOT BACK IN THE CAR TO COME HOME. SO THE CAR WAS PARKED FOR 10 HOURS, AS SHE DIDN'T NOTICE IT UNTIL SHE GOT IN THE CAR TO DRIVE HOME. APPARENTLY HAPPENED WHEN SHE GOT OUT OF THE CAR AS SHE HEARD NOTHING UNUSUAL WHEN SHE EXITED THE PARKED CAR TO GO INTO WORK. IT WAS WHEN SHE CAME OUT AND GOT IN THE CAR THE SAFETY BELT WOULDN'T RELEASE FROM THE HOUSING PART OF THE SAFETY RESTRAINT.
Engine, Nov 15, 2019
ON FRIDAY, NOVEMBER 8TH I STARTED MY VEHICLE AND NOTICED MY STEERING WHEEL SHAKE FOR APPROXIMATELY ONE MINUTE. AS I PULLED OUT OF THE DRIVEWAY, I NOTICED DIFFICULTY ACCELERATING THE IDLE. AS I PULLED OUT OF MY NEIGHBORHOOD I NOTICED MORE PUSHBACK AS I ACCELERATED THE IDOL AND MY ENGINE LIGHT STARTED FLASHING. I IMMEDIATELY TURNED MY VEHICLE AROUND AND RETURNED HOME IN FEAR OF GETTING INTO A CAR ACCIDENT. I PROCEEDED TO TAKE MY VEHICLE TO A MECHANIC SHOP AND WAS QUOTED A STARTING $1,700 REPAIR FOR A HEAD GASKET REPAIR. AFTER SEARCHING THE INTERNET, I WAS SHOCKED HOW COMMON THIS REPAIR IS AND WAS IN DISBELIEF THIS PART IS NOT RECALLED AFTER I SEARCHED NHTSA.GOV. AS A CONSUMER, I'D LIKE TO REPORT THE HEAD GASKET IN THE 2015 FORD FUSION 2.5L TO THE NHTSA FOR REVIEW AND RE-CALL CONSIDERATION.
Steering, Nov 14, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL WAS LOOSE AND JIGGLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO COWLES PARKWAY FORD (703-986-5500, LOCATED AT 13779 NOBLEWOOD PLZ, WOODBRIDGE, VA 22193) WHERE A DIAGNOSTIC TEST WAS RECOMMENDED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 65,002.
Engine, Nov 11, 2019
2015 FORD FUSION SE WITH 66,997 MILES ON IT STARTED TO RUN ROUGH THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO LOCAL CAR PARTS STORE FOR CHECK ENGINE LIGHT DIAGNOSIS THEY SAID IT WAS A MISFIRE IN CYLINDER 2. I THEN TOOK THE CAR TO MY MECHANIC AND 6000 DOLLARS LATER I WAS TOLD THERE WAS A CRACK IN THE BLOCK. THE CODES GAVE NO CLUE TO WHAT WAS WRONG AND CAR NEVER OVERHEATED. THIS IS RIDICULOUS FOR A 4 AND 1/2 YEAR OLD CAR THAT WAS BOUGHT BRAND NEW. I WOULD LIKE FORD TO ACKNOWLEDGE THIS AND REMBURSE ME.
Power train, Engine, Oct 31, 2019
BROUGHT CAR IN FOR SERVICE DUE TO CHECK ENGINE LIGHT AND BATTERY NOT CHARGING. REPLACED BATTERY, BUT CHECK ENGINE LIGHT REMAINED ON. AGAIN, WENT TO GET GET DIAGNOSTIC, RESULTED IN NEEDING CATALYTIC CONVERTER. PICKED UP CAR AND CHECK ENGINE LIGHT CAME BACK ON. RETURNED TO SERVICE NEXT DAY. DIAGNOSTIC SHOWED COOLANT LEAKED INTO THE ENGINE AND HEAD GASKET NEEDING REPLACING. THE RESULT IS NEEDING A NEW MOTOR. THIS ISSUE SEEMS SIMILAR TO NHTSA CAMPAIGN NUMBER: 17V209000. MY ISSUE SEEMS TO BE RELATED TO THIS RECALL ON THE 2013 AND 2014 FUSIONS. FORD IS PROVIDED $3,000 FOR THE REPAIR DUE TO ME BEING OVER 600 MILES OVER POWER TRAIN. MY CONCERN IS THE RECALL TO THE 13 AND 14 FUSION COULD BE BROADER THAN THOSE YEARS.
Fuel/propulsion system, Oct 28, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL SUCTION NOISE COMING FROM NEAR THE FUEL TANK AREA. ALSO, THE VEHICLE SHUDDERED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE PURGE VALVE AND PCV) NEEDED TO BE REPLACED. JENKINS & WYNNE FORD, HONDA, & LINCOLN (2655 TRENTON RD, CLARKSVILLE, TN 37040, (931) 542-4886) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS CONTACTED AND PROVIDED THE SAME INFORMATION AS THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
Fuel/propulsion system, Oct 26, 2019
42K. ENGINE LIGHT CAME ON, DIAGNOSTICS REPORTED A BAD 02 SENSOR. NEVER HAD ANY KIND OF ISSUES WITH AN 02 SENSOR. CAN'T BELIEVE IT HAPPENED ON A 2015 MODEL.
Power train, Oct 23, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AND "TRANSMISSION NOT IN PARK" APPEARED ON THE MESSAGE CENTER. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE. THE FOLLOWING DAY, THE VEHICLE WAS PICKED UP BY LAFAYETTE FORD LINCOLN (5202 RAEFORD RD, FAYETTEVILLE, NC 28304) AND THEY ALSO BROUGHT A LOANER VEHICLE. THE VEHICLE WAS TAKEN TO THE SAME DEALER SIX TIMES, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Steering, Oct 21, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT WENT TO JOE HOLLAND CHEVROLET & IMPORTS (210 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25303, (304) 744-1561) WITHOUT HER VEHICLE AND WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING). THE DEALER INFORMED THE CONTACT TO TAKE THE VEHICLE TO A FORD DEALER. THE CONTACT WENT TO TODD JUDY FORD (1900 PATRICK ST PLAZA, CHARLESTON, WV 25387, (304) 344-1601) AND WAS INFORMED THAT THE ONLY RECALL ASSOCIATED WITH HER VEHICLE WAS FOR THE TAKATA AIR BAGS. THE CONTACT WAS PROVIDED A COST ESTIMATE FOR A DIAGNOSTIC TEST TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT NOTIFIED THE MANUFACTURER AND WAS INFORMED THAT THE ONLY RECALL THEY FOUND ON THE VEHICLE WAS FOR THE AIR BAGS. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Structure, Oct 12, 2019
WHILE DRIVING WITH MY 12 Y.O. GRANDDAUGHTER, THE PASSENGER SIDE DOOR LATCH FAILED.BASIL FORD SERVICE DEPT FOUND LATCH LEVEL BENT AND STUCK, ALSO STRIKER WAS LOOSE AND CROOKED. DEALER STATED THAT OTHER FORD FUSION LATCHES HAD BEEN REPLACED UNDER SAFETY RECALL, BUT NOT MY CAR. WE WERE DRIVING ON A CITY STREET AND TURNING LEFT
Other or unspecified, Oct 12, 2019
I WAS MAKING A RIGHT HAND TURN AND MY LEFT BACK DOOR FLU OPEN,AND WILL NOT CLOSE. MY FRIEND HAD TO SIT IN THE BACK SEAT TO HOLD DOOR CLOSED.
Service brakes, Oct 9, 2019
ACTUALLY THIS HAPPENED TO ME TWICE. I WAS PARKED AND WHEN I TOUCHED THE BRAKES TO GO INTO REVERSE BUT THEY WENT ALL THE WAY TO THE FLOOR. I CALLED AAA TO TOW MY VEHICLE. THE 2ND TIME IT HAPPENED I WAS 5 MIN FROM MY HOUSE. AGAIN I WAS PARKED AT THE KIDS GAME AND WHEN I PRESSED THE BRAKES IT MADE ME THINK ABOUT THE 1ST EXPERIENCE. HOWEVER IT HAD A LITTLE PRESSURE BEHIND THE BRAKES AND I WAS ABLE TO PUMP MY BRAKES TO ENGAGE THEM THEREBY MAKING IT HOME. A FRIEND CAME OVER ADDED BRAKE FLUID AND I WAS SURPRISED THAT IT WAS TAKING ALL THE FLUID. TO MY SURPRISE ALL OF THE BRAKE FLUID WAS COMING OUT ON THE GROUND. BOTH TIMES THE DEALER CLAIMED THEY WERE NOT AWARE OF AN ISSUE WITH THE BRAKES AND AM RESPONSIBLE FOR THE COST OF THE REPAIRS IF IT'S NOT COVERED UNDER WARRANTY.