2015 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,061 owner complaints filed for this model year. This is the 10th highest complaint count among 15 Fusion model years with reports.
Of the 2015 reports, 40 involved a crash and 6 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Seat belts, frontAug 12, 2019
Ford Motor Company (Ford) is recalling certain 2015 Fusion and Lincoln MKZ vehicles. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
A failed seat belt anchor cable cannot properly restrain the front seat occupants, increasing their risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began September 9, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S25. Note: This recall is an expansion of a recall 16V-875.
Campaign 19V590000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Representative owner complaints
1,061 reports, newest first.
Steering, Aug 11, 2019
THE STEERING IS MAKING A KNOCKING NOISE WHEN TURN IT 1 WAY OR THE OTHER. TOOK TO MECHANIC AND WAS TOLD 2 BOLTS ARE BROKEN ON THE STEERING GEAR MOTOR. THEY TOLD ME THERE WAS A RECALL #15S14 FROM FORD TO TAKE CARE OF THIS AND THAT THEY WOULD HAVE TO DO THE WORK. TOOK TO FORD DEALER AND THEY SAID THE RECALL IS NOT IN MY STATE OF SOUTH DAKOTA AND THAT I'D HAVE TO PAY $1800 TO HAVE IT FIXED. THE CAR HAS LESS THEN 36,000 MILES AND IS OUT OF THE WARRANTY AND NOT HAPPY THAT IT DOES NOT INCLUDE EVERY FORD FUSION IN THAT YEAR. HAVE CALLED FORD CUSTOMER SERVICE AND HAVE JUST POND ME OFF. THE CAR IS PARKED AS DON'T DARE DRIVE IT!!!
Structure, Aug 8, 2019
DOOR LATCH ON BACK DRIVER'S SIDE DOOR IS BROKEN AFTER NO ACCIDENT OR DAMAGE TO THE VEHICLE. SIMPLY OPENED DOOR AND WHEN I WENT TO SHUT IT IT WOULD NO LONGER LATCH. IT DOES NOT STAY SHUT. VEHICLE WAS STATIONARY.
Steering, Power train, Other or unspecified, Aug 8, 2019
MOVED MY TRANSMISSION FROM DRIVE TO PARK AND IT GOT STUCK IN PARK. TRIED TO MOVE IT BACK TO DRIVE BUT TRANSMISSION WOULDN'T SHIFT. IN CAR THE TRANSMISSION SHIFTS TO DRIVE BUT IT DOESN'T MOVE
Steering, Aug 6, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING 35 MPH AND ATTEMPTING TO TURN, THE ABILITY TO STEER BECAME DIFFICULT AND "POWER STEERING ASSIST" APPEARED ON THE MESSAGE BOARD. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND THEN DROVE HOME AT A VERY LOW SPEED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Other or unspecified, Aug 2, 2019
THE TRUNK OF MY 2015 FORD FUSION WILL OPEN WITHOUT NOTICE. IT FIRST HAPPENED WHILE IN MY GARAGE, BUT HAS ALSO HAPPENED WHILE DRIVING DOWN THE ROAD, WHICH MADE IT DIFFICULT TO SEE OUT THE BACK WINDOW. WHEN BACK IN MY GARAGE I TURNED THE CAR OFF. WITHIN A FEW MINUTES THE TRUNK OPENED ON ITS OWN. WHEN I WENT TO CHECK TO SEE IF I COULD FIGURE OUT WHAT WAS GOING ON, I COULD HEAR THE TRUNK RELEASE 'TRIGGERING' AUTOMATICALLY. THIS RANDOM TRUNK OPENING OCCURRED BOTH WHEN THE CAR WAS IN MOTION AND STATIONARY IN THE GARAGE.
Power train, Electrical system, Engine, Aug 2, 2019
AFTER MERGING AND ACCELERATING ONTO THE FREEWAY, OVER TO THE FAR LEFT LANE, "STOP SAFELY NOW" WARNING CAME UP AND THE CAR LOST ALL POWER. LUCKILY I WAS ABLE TO COAST ALL THE WAY TO THE RIGHT SHOULDER (WHAT HAWAII CONSIDERS A SHOULDER, STILL VERY DANGEROUS) THE VEHICLE WOULD NOT START, ONLY BEEP MULTIPLE TIMES AND DISPLAY THE SAME MESSAGE. AFTER 5 MIN ON PHONE TRYING TO GET FORD ROADSIDE ASSISTANCE, THE LOCAL HIGHWAY PATROL TOW TRUCK SHOWED UP. BEFORE I ALLOWED HIM TO TOW THE VEHICLE I TRIED TO START IT AND WAS SUCCESSFUL.
Structure, Jul 29, 2019
MY WIFE WAS DRIVING OUR 2015 FORD FUSION WHEN THE DRIVER'S DOOR CAME OPEN AND WOULD NOT CLOSE. I HAVE SEEN THIS PROBLEM ON OTHER FORD FUSIONS WHICH WERE RECALLED. WE CALLED THE DEALER AND WAS TOLD OUR VIN IS NOT INCLUDED IN THE RECALL.?? IT IS HAVING THE SAME PROBLEM AS THE RECALLED VEHICLES. VERY UNSAFE!!!!!!!!!!!!!
Power train, Jul 27, 2019
ATTEMPTED TO MOVE MY VEHICLE FROM MY DRIVEWAY. IT STARTED FINE, BUT AFTER SHIFTING OUT OF PARK, THE TRANSMISSION WOULD NOT ENGAGE ANY GEARS, LEAVING MY VEHICLE STRANDED. NO RESISTANCE IN THE SHIFTER, NO GEAR INDICATION AND VEHICLE WOULD NOT MOVE.
Service brakes, Jul 24, 2019, crash
BACK ON 2/24/2019 I WAS BEHIND A VEHICLE THAT HAD TO SLAM IN THEIR BRAKES. I IMMEDIATELY SLAMMED ON MY BRAKES AND THE PEADLE WENT TO THE FLOOR. I TOOK MY CAR TO PLANET FORD AND WAS TOLD THAT MY RIGHT FRONT BRAKE HOSE HAD A WEAK SPOT IN THE LINE AND BUSTED. THE ONLY EXPLANATION WAS DUE TO AGE? AT THE TIME THE CAR WAS 4 YEARS OLD AND ONLY 61,000 MILES! THE CAUSED ME TO HAVE A WRECK AND COSTING I'VE $3,500? THIS HAPPENED IN SPRING, TX.
Power train, Engine, Jul 20, 2019
MY CAR WAS AT IDLE AT THE STORE FOR LESS THAN 5 MINUTES AND WENT INTO SAFE MODE THE MECHANIC SAID MY ACTIVE GRILL MOTOR WENT OUT WHICH CAUSED MY HEAD GASKET TO BLOW WITHOUT WARNING. I OWE OVER $10000 ON MY CAR AND NOW I HAVE A $4000 SHOP BILL. MY CAR HAS NEVER OVERHEATED NOT EVEN AT THAT TIME SO MY HEAD GASKET SHOULDN'T BE BLOWN! PLEASE HELP!
Service brakes, Jul 19, 2019
DRIVING DOWN CTTY STREET WHEN THE CAR BREAKS, WHEN APPLIED, WOULD NOT DEPRESS AND CAR WOULD NOT STOP ADEQUATELY. BREAK PEDAL VERY FIRM TO TOUCH.. IT WOULD TAKE EVERY OUNCE OF STRENGTH APPLIED JUST TO GET THE CAR TO STOP AND IN MOST CASES, FURTHER DOWN ROAD OR INTO INTERSECTION THAN EXPECTED.
Service brakes, Jul 18, 2019
WHILE THE CAR WAS SITTING IN THE DRIVEWAY I NOTICED THE BRAKE LIGHTS WERE ON. UPON INSPECTION, THE SILCONE RUBBER PAD THAT CUSHIONS THE BRAKE PEDAL FROM THE BRAKE LIGHT SWITCH HAD BECOME BRITTLE AND BROKE APART. THE BRAKE LIGHT SWITCH NOW DOES NOT DEPRESS FAR ENOUGH TO ACTUATE THE BRAKE LIGHTS AND THEY ARE STUCK IN THE ON POSITION.
Air bags, Jul 16, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT DROPPED THE VEHICLE OFF AT NEW BRIGHTON FORD (1100 SILVER LAKE RD NW, NEW BRIGHTON, MN 55112, (651) 633-9010) TO BE REPAIRED. THE CONTACT WAS NOT GIVEN A DIRECT ANSWER AS TO WHEN THE VEHICLE WOULD BE READY. THE CONTACT SPOKE WITH A MANAGER AT THE DEALER AND WAS INFORMED THAT SOMEONE WOULD CONTACT HER TO RESCHEDULE THE REPAIR. THE CONTACT HAD NOT YET HEARD BACK FROM ANYONE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Jul 16, 2019
I HAVE 107,000 MILES ON 2015 FORD FUSION. ON MY WAY HOME MY CAR LOST POWER AND WAS NOT SHIFTING. I WAS ABLE TO MAKE IT HOME. I HAD CAR TOWED TO TUTTLE CLICK FORD IN SAN JUAN CAPISTRANO, CA. I WAS NOTIFIED THAT I WAS GOING TO NEED A NEW TRANSMISSION. TOTALLY UNACCEPTABLE, AND I VOICED MY CONCERNS TO THE SERVICE MANAGER. I HAVE DONE RESEARCH ONLINE AND FOUND MANY COMPLAINTS WITH THE EXACT SAME SYMPTOMS WITH FORD FUSIONS. I HAVE SENT EMAILS TO MR. FORD AND THE CUSTOMER SERVICE MANAGER AND CEO OF FORD AND HAVE NOT RECEIVED ANY RESPONSE. THERE ARE NO RECALLS FOR THIS ISSUE FOR MY MODEL YEAR, YET IT SEEMS TO BE AN ONGOING PROBLEM. ALSO FORD FOCUS AND FESTIVAL HAVE HAD A NUMBER OF COMPLAINTS AS WELL. MY CAR WAS ON A CITY STREET IN MOTION WHEN THE SUDDEN LOSS OF POWER AND JERKING MOTION STARTED.
Power train, Jul 9, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO DEWEY FORD (3055 SE DELAWARE AVE, ANKENY, IA 50021, (515) 963-9575) FOR THE RECALL REPAIR. THE DEALER INFORMED THE CONTACT TO PAY UPFRONT FOR THE RECALL REPAIR AND TO CONTACT THE MANUFACTURER FOR REIMBURSEMENT. THE MANUFACTURER INFORMED THE CONTACT TO CHECK BACK WITH THE DEALER TO BE REIMBURSED IN THE AMOUNT OF $561.63. THE CONTACT HAS YET TO BE PAID BACK BY EITHER THE MANUFACTURER OR THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Jul 8, 2019
DRIVING ON THE HIGHWAY FOR ABOUT 1 HOUR, I FELT MY STEERING GETTING HARD, THEN A WARNING CAME ON SAYING " STEERING SERVICE NOW" , EXITED THE FREEWAY CAME TO A STOP MY CAR TURNED OFF, TURNED IT BACK ON AND THIS WARNING CAME ON "STEERING LOSS" MY POWER STEERING WAS LOCKED AND VERY HARD FOR ME TO MANEUVER OFF THE ROAD.
Steering, Electronic stability control (ESC), Jun 29, 2019
WHILE DRIVING 40 MPH I SUDDENLY LOST POWER STEERING. DISPLAY POPPED UP WITH MESSAGES ABOUT POWER STEERING, STABILITY CONTROL, CRUISE CONTROL, LANE KEEPING. LIMPED HOME SLOWLY REQUIRING EXTREME FORCE TO STEER. NOT SURE WHAT IS NEXT, BUT I HAVE READ OF OTHERS HAVING SAME PROBLEMS.
Power train, Other or unspecified, Jun 29, 2019
AS I WAS DRIVING ON HIGHWAY DOING 55 MPH, MY FORD FUSIN 2015 WRENCH LIGHT CAME ON AND SEAT BELT LIGHT ALONG WITH CAR LOOSING POWER. POWER DROPPED DOWN TO UNDER 20MPH AND HAD TO PLACE EMERGENCY BLINKERS ON TO PULL OVER TO SIDE OF HIGHWAY BARELY MADE IT. TAKEN TO DEALERSHIP NO CODES WERE FOUND TO INDICATE THE PROBLEM AND COULD NOT BE DUPLICATED. BATTERY WAS REPLACED DUE TO NEXT DAY THE BATTERY WAS DEAD. 2 WEEKS LATER , WHILE DRIVING ON THE STREET GOING 35 MPH SAME ISSUE OCCURRED . THE RPM REVED UP AND DROPPED DOWN ALONG WITH WRENCH LIGHT AND SEAT BELT LIGHT COMING N. BACK TO THE DEALERSHIP NO CODES STORED TO INDICATE THE ISSUE. THIS IS VERY SCARY TO LOSE POWER WHILE DRIVING AND MAY CAUSE AN ACCIDENT OR EVEN DEATH. THERE ARE ALOT OF COMPLAINTS REGARDING THIS MATTER, YOU WOULD THINK FORD WOULD DO SOMETHING ABOUT IT, UNFORTUNATELY NOTHING HAS BEEN DONE YET. MAYBE SOMEONE HAS TO BE DEAD FOR THEM TO TAKE IT INTO CONSIDERATION. I'M GOING TO PURCHASE A CHEVY!! BE SAFE EVERYONE!!!
Service brakes, Jun 28, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE VEHICLE WAS MAKING A U TURN, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE CONTACT DROVE TO A NEARBY PARKING LOT AND NOTICED THAT THE BRAKE FLUID LOW WARNING MESSAGE WAS ILLUMINATED. THE VEHICLE WAS NOT ABLE TO BE DRIVEN AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE BRAKE LINES NEEDED TO BE REPLACED. THE CONTACT CALLED WORLD FORD PENSACOLA (LOCATED AT 6397 PENSACOLA BLVD, PENSACOLA, FL 32505, (850) 476-9050) TO NOTIFY THEM OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 69,375. *TR CONSUMER STATED I ACTUALLY HAVE THE PART THAT WAS REPLACED. THE MECHANIC ASKED IF I HAD AN ENEMIES BECAUSE IT APPEARED CUT. I THINK IT WAS A SPLIT DUE TO A BAD BREAK LINE.*JB
Service brakes, Jun 19, 2019
OPERATING UNDER NORMAL DRIVING CONDITIONS VEHICLE BRAKE PADDLE DROPPED TO THE FLOOR WHEN STOPPING AT AN INTERSECTION AND VEHICLE TOOK LONGER THEN EXPECTED TO STOP. STOPPING AT AN INTERSECTION VEHICLE ROLLED INTO INTERSECTION. I WAS ABLE TO LAY ON THE HORN TO ALERT OTHER DRIVERS AND PUT ON HAZARD LIGHTS. AFTER ROLL AT A STOP I BACKED UP SLOWLY OUT OF INTERSECTION AND HEARD BRAKES CRANKING AS PADDLE WAS DEPRESSED. AFTER PULLING OVER SAFELY DISCOVERED RUPTURED BRAKE LINE TO FORWARD LEFT HAND WHEEL AND BRAKE FLUID SPRAYED ON IN SIDE OF WHEEL WELL. AFTER TOWED TO THE DEALERSHIP THE SERVICE MANGER CLAIMED HE HAS SEEN MULTIPLE FUSIONS, FOUCS AND ESCAPES WITH SIMULAR ISSUES AND SAYS THIS IS NORMAL WEAR. I TOLD HIM I WANT THE REMOVED PARTS AND WILL HOLD THEM IF NEEDED FOR FURTHER INVESTIGATION.
Engine, Jun 18, 2019
WHILE DRIVING ON CITY STREET CAR BEGAN TO EMIT WHITE SMOKE FROM EXHAUST. UPON INSPECTION BY FORD DISCOVERED A CRACK IN #3 CYLINDER ALLOWING COOLANT INTO ENGINE
Steering, Jun 17, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL GRINDING NOISE WHEN THE STEERING WHEEL WAS TURNED LEFT OR RIGHT. ALSO, THE STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS A GAP IN THE STEERING. THE VEHICLE WAS TAKEN TO WOODHOUSE FORD SOUTH (2288 OSAGE RANCH BLVD, PLATTSMOUTH, NE 68048, (402) 296-9000) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED AND THE STEERING WHEEL BOLTS WERE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Steering, Jun 17, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING SEIZED. BRANDON FORD (LOCATED AT 9090 E ADAMO DR, TAMPA, FL 33619, (813) 246-3673) WAS CALLED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED AND REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Steering, Jun 11, 2019
SAFETY RECALL 15S14 - STEERING GEAR MOTOR BOLT FAILURE. FORD ISSUED RECALL 15S14 WHICH IMPACTED MY VEHICLE. THE PRESS RELEASE STATES: "CUSTOMERS LOCATED IN NON-CORROSION STATES OR PROVINCES WILL BE COVERED BY EXTENDED WARRANTY IF THEY EXPERIENCE SIMILAR CONCERNS. DEALERS WILL REPLACE STEERING GEAR MOTOR ATTACHMENT BOLTS ON CUSTOMER VEHICLES WITH NEW BOLTS, SEAL THEM, AND REPLACE DAMAGED STEERING GEARS AT NO COST TO THE CUSTOMER." THE FORD MOTOR COMPANY TECHNICAL SERVICE BULLETIN TO DEALERS STATES FOR SOLD VEHICLES "DEALERS ARE TO REMOVE THE ORIGINAL STEERING GEAR MOTOR BOLTS, INSTALL REVISED BOLTS, AND APPLY SEALANT TO SPECIFIED AREAS OF THE STEERING GEAR. IF ANY OF THE ORIGINAL STEERING GEAR MOTOR BOLTS ARE BROKEN, MISSING OR BREAK DURING REMOVAL, DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLY. THIS SERVICE MUST BE PERFORMED ON AFFECTED VEHICLES AT NO CHARGE TO THE VEHICLE OWNER." FOR NEW IN-STOCK VEHICLES "DEALERS WILL APPLY EITHER VALUGARD RUST INHIBITOR AEROSOL VG-101A OR DAUBERT NOX RUST 7703-W TO SPECIFIC LOCATIONS ON THE STEERING GEAR. THIS PROCEDURE SHOULD ONLY BE PERFORMED ON NEW IN-STOCK VEHICLES BECAUSE THESE VEHICLES HAVE NOT HAD THE POTENTIAL TO ACCUMULATE CORROSION DAMAGE IN THE STEERING GEAR MOTORS WITH TIME IN SERVICE." OUR VEHICLE WAS PURCHASED NEW FROM THE DEALER AND WE'RE TOLD THEY SEALED THE BOLTS PRIOR TO SALE IN COMPLIANCE WITH THIS RECALL HOWEVER THE BOLTS FAILED AT APPROXIMATELY 50K MILES RESULTING IN SEPARATION OF THE STEERING GEAR AND LOSS OF POWER STEERING, MAKING IT DIFFICULT TO TURN, ESPECIALLY AT LOW SPEEDS. FORD RECALL ACTIONS FOR NEW IN-STOCK OUTLINED IN THE TSB DID NOT PREVENT THE FAILURE FROM OCCURRING AND DID NOT ALIGN WITH THEIR PRESS STATEMENT. THEIR SEALANT WAS A PATCH SOLUTION WHICH BOUGHT THEM TIME WITHOUT ADDRESSING THE ROOT CAUSE WHICH WAS FAULTY BOLTS.
Service brakes, Jun 1, 2019
UNDER NORMAL DRIVING CONDITIONS ON A SUNDAY EVENING I BEGAN TO NOTICE A DECREASE IN BRAKE PRESSURE AND FEEL. AT A TRAFFIC LIGHT I THEN NOTICED THE BRAKE PEDAL WOULD BEGIN TO DEPRESS TOWARD THE FLOOR WITHOUT AN INCREASE IN FORCE TO DEPRESS THE PEDAL. THE VEHICLE LATER THAT EVENING REPORTED LOW BRAKE FLUID. I RETURNED THE VEHICLE HOME TO THE GARAGE WITH THE INTENT OF SERVICING THE VEHICLE MONDAY. ON MONDAY I DROVE OUT OF THE GARAGE AND NOTICED A PUDDLE OF BRAKE FLUID ON THE FLOOR AT THE RIGHT FRONT WHEEL POSITION. I RETURNED THE VEHICLE TO THE GARAGE AND PERFORMED A VISUAL INSPECTION AND IDENTIFIED THE PROBLEM OF A SPLIT IN THE RUBBER BRAKE LINE.