2015 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,061 owner complaints filed for this model year. This is the 10th highest complaint count among 15 Fusion model years with reports.
Of the 2015 reports, 40 involved a crash and 6 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Seat belts, frontAug 12, 2019
Ford Motor Company (Ford) is recalling certain 2015 Fusion and Lincoln MKZ vehicles. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
A failed seat belt anchor cable cannot properly restrain the front seat occupants, increasing their risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began September 9, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S25. Note: This recall is an expansion of a recall 16V-875.
Campaign 19V590000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Representative owner complaints
1,061 reports, newest first.
Power train, May 28, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHEN THE VEHICLE WAS PLACED IN PARK, THE VEHICLE FAILED TO STOP AND PROCEEDED TO MOVE FORWARD. THE VEHICLE WAS TAKEN TO WRAY FORD (LOCATED AT 2851 BENTON RD, BOSSIER CITY, LA 71111, (318) 686-7300) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 97,092.
Service brakes, May 21, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A RIGHT TURN, THE BRAKES MALFUNCTIONED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THE DRIVER LOST CONTROL OF THE STEERING AND THE FRONT PASSENGER SIDE WHEEL MADE CONTACT WITH THE CURB. UPON INSPECTION, IT WAS DISCOVERED THAT BRAKE FLUID LEAKED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. FORD COUNTRY OF LEWISVILLE (1144 N. STEMMONS FWY, LEWISVILLE, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000.
Service brakes, May 21, 2019
I WAS DRIVING ON MY STREET AND MY BRAKES WENT COMPLETELY OUT. COULD NOT STOP AT ALL. THERE WAS NO INDICATION FROM SYSTEM THAT I WAS HAVING BRAKE ISSUES. I RESEARCHED THIS PROBLEM ON LINE, THERE IS NUMEROUS COMPLAINTS IN REGARDS OF THE SAME ISSUE. PLEASE CONTACT ME [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, May 20, 2019
COOLANT LEAK IN THE ENGINE BLOCK. NO WARNING LIGHT CAME ON TEMP WASN'T HIGH TOOK CAR TO DEALERSHIP BECAUSE IT WAS RUNNING ROUGH THEY REPLACED SENSORS STILL RAN ROUGH SO FUTHER INVESTIGATION THEY FOUND COOLANT LEAK AND SAID OUR MOTOR WAS BLOWN
Power train, May 19, 2019
ALMOST HAD A THREE CAR ACCIDENT. MY GEAR SHIFTED FROM D TO N I WAS ON THE HIGHWAY WHEN IT HAPPEN
Air bags, Seat belts, May 14, 2019
VEHICLE DISPLAYED AIRBAG WARNING LIGHT. AFTER FORD INSPECTED THE VEHICLE THEY STATED THAT THE DEFECT WAS IN THE DRIVER'S SEAT BELT BUCKLE AND THAT IT WOULD NEED TO BE REPLACED AT A COST OF $400. FORD STATED THAT THE DEFECT WOULD NOT ALLOW THE AIR BAGS TO DEPLOY. I ASKED FOR MY VEHICLE BACK BUT HAD TO PAY $89 FOR DIAGNOSTICS. TOOK VEHICLE HOME AND REMOVED DRIVER BELT BUCKLE AND DISCOVERED WIRE BROKEN AT BASE OF BUCKLE (SEE ATTACHED IMAGES). THIS DEFECT THAT WILL NOT ALLOW AIRBAGS TO DEPLOY AND INVOLVES A BROKEN WIRE IN THE BELT BUCKLE SHOULD BE A SAFETY RECALL. OTHERWISE, WHAT WILL HAPPEN IS ALL THE VEHICLES THAT HAVE BROKEN WIRES WILL NOT GET FIXED AND THE ONLY DEFENSE IS THE SEAT BEAT ALONE.
Electrical system, May 10, 2019
TURNED MY AC ON ONE NIGHT AND MY AIR BAG LIGHT CAME ON AND IS STILL ON AFTER 12 DAYS
Engine, May 3, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE CONSTANTLY STALLED WITHOUT WARNING. TOWN AND COUNTRY FORD (5401 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212, (704) 557-0596) WAS NOTIFIED OF THE FAILURE, SCHEDULED AN APPOINTMENT, AND DIAGNOSED THAT THE PURGE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); ALTHOUGH THE FAILURE WAS SIMILAR TO WHAT WAS LISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Electrical system, May 1, 2019
THE TRUNK OPENS RANDOMLY ON ITS OWN IN PARKING LOT AN GARAGE
Engine, Apr 26, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE ACCELERATING FROM A STOP, THE MOTOR BOLTS FRACTURED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. INTERSTATE FORD (800 BRYAN COURT, DACONO, CO 80514, (303) 833-6700) THAT THE MOTOR BOLTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 63,000.
Air bags, Apr 24, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR FLASHED AND REMAINED ILLUMINATED. THE CONTACT WAS UNCERTAIN IF THE AIR BAGS WOULD FUNCTION WHEN NEEDED. THE VEHICLE WAS TAKEN TO JIM BURKE FORD AUTOMALL (5300 GASOLINE ALLEY DR, SUITE B, BAKERSFIELD, CA 93313, 1 (888) 318-6617) FOR DIAGNOSTIC TESTING. THE RESULTS WERE NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Engine, Fuel/propulsion system, Apr 22, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING AND WOULD NOT RESTART. THE VEHICLE WAS TAKEN TO FELIX SABATES FORD LINCOLN (7601 SOUTH BLVD, CHARLOTTE, NC 28273) WHERE IT WAS DETERMINED NOT TO BE INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 69,200. *BF*JB
Steering, Electrical system, Electronic stability control (ESC), Apr 22, 2019
UNKNOWN CAUSE FOR POWER STEERING FAILURE AT 61,000 MILES
Engine, Apr 22, 2019
CRACKED HEAD, CAUSING ENGINE REPLACEMENT AT 48,000 MILES.
Service brakes, Engine, Apr 17, 2019
RIGHT FRONT BRAKE HOSE BLOWN. ENGINE FLUID LEAK. COOLANT IS ABSORBED BY ENGINE TO COMBUSTION CHAMBER AND COME OUT AS A WHITE SMOKE THROUGH EXHAUST. ALL HAPPENED IN A CITY STREET NOT EVEN FREEWAY. NEW ENGINE NEEDED AND NEW BRAKE HOSES.
Seat belts, Apr 14, 2019, crash
VEHICLE WAS INVOLVED IN AN ACCIDENT ON APRIL 10, 2019. THE SEATBELT CAME LOOSE AT THE METAL CABLE. ALL OTHER 2015 FORD FUSIONS HAVE HAD RECALLS FOR THE SAME ISSUE. THE RECALL SHOULD BE EXPANDED TO INCLUDE FUSION HYBRID. THE VEHICLE WAS IN MOTION AND TURNING. *DT PHOTOS ATTACHED *JB
Wheels, Apr 11, 2019
SWELLING LUG NUTS THAT NEED TO BE BEATEN OFF OR DRILLED OFF
Electrical system, Apr 8, 2019
I RECEIVED A RECALL NOTICE (18S08 RECALL 18V-167) IN MAY OF 2018, IRONICALLY RIGHT AFTER MY CHARGING DEVICE MELTED IN MY GARAGE OUTLET. FORD HAS SAID FOR MONTHS THAT THEY WOULD HAVE THIS RESOLVED BY 2019. I WENT TWO WEEKS AGO TO MY DEAL AND THEY STILL HAVE NO UPDATE AS TO WHEN THIS WILL BE RESOLVED. I HAVE NOT BEEN ABLE TO CHARGE MY CAR AT HOME IN A YEAR!!! THIS IS NOT ACCEPTABLE...
Other or unspecified, Apr 1, 2019
VEHICLE SHUT OFF WITHOUT WARNING, NOTICE ON MONITOR SAID "TRANSMISSION NOT IN PARK" THIS HAPPENED 3 TIMES WITHIN A 10 MINUTE PERIOD. THE FIRST TIME I WAS ACCELERATING COMING FROM A STOPPED POSITION WHILE AT A STOP LIGHT. THE TWO OCCURRENCES FOLLOWING THAT THE VEHICLE WAS IN MOTION.
Steering, Mar 31, 2019
POWER STEERING MOTOR BOLTS CORRODED AND BROKE AT 65,000 MILES. THE MECHANIC INFORMED ME OF A PREVIOUS FORD RECALL BEING SAFETY RECALL 15S14. HOWEVER, THIS RECALL ONLY EXTENDED UNTIL MARCH 13TH, 2015, WHEREAS MY CAR WAS MANUFACTURED ON MARCH 24TH, 2015. BASED ON THIS TECHNICALITY FORD REFUSED TO COVER MY VEHICLE'S NUMEROUS TIMES. THE VEHICLE WAS IN MOTION AND I NEARLY LOST CONTROL OF THE VEHICLE. HAD THIS HAPPENED ON THE THRUWAY IT IS VERY LIKELY I WOULD HAVE BEEN INVOLVED IN A SERIOUS ACCIDENT. THERE IS AN ATTACHED INVOICE ATTACHED FOR THE DETAILS OF THE REPAIR, THE COST OF THE REPAIR TOTALED $1,878.53.
Power train, Engine, Mar 26, 2019
WE HAVE A 2015 FORD FUSION SE. WE WERE THE 2ND OWNER AND PURCHASED FROM A DEALERSHIP. WHILE DRIVING THE CAR IT STARTED SOUNDING LIKE FLUID IN THE DASHBOARD AND THE CAR STARTED SHAKING. THEN IT STARTED BLOWING OUT TONS OF WHITE SMOKE OUT THE TAIL PIPE, THEN THE CHECK ENGINE LIGHT CAME ON. WE PULLED OVER, PARKED CAR. LET SIT AND COOL DOWN. THERE WAS OIL, TRANSMISSION FLUID, AND COOLANT IN THE CAR. WE HAVE DONE ALL OIL CHANGES AND MAINTENANCE REGULARLY. WE HAD THE CAR TOWED TO THE DEALERSHIP. AFTER SEVERAL DAYS THEY CAME BACK STATING IT IS A MANUFACTURER DEFECT AND THAT BASICALLY THE CAR SUCKED IN COOLANT THROUGH THE ENGINE AND WAS BURNING (REASON FOR WHITE SMOKE). IT RUINED THE ENGINE. THE MANUFACTURER WARRANTY WAS OVER AT 60K MILES........WE HAVE 65K AND FORD IS REFUSING TO COVER THE ISSUE EVEN THOUGH THIS IS A DEFECT THAT ON THEIR END. ALSO THE INTAKE MANIFOLD WAS REPLACED AT 46K MILES. HOW CAN FORD STATE THAT THEY ARE NOT RESPONSIBLE? WE PAID $16K FOR A CAR WE HAVE HAD BARELY OVER A YEAR AND NOW A PILE OF SCRAP METAL.
Power train, Engine, Fuel/propulsion system, Mar 25, 2019
THIS CAR HAS BEEN IN TWICE FOR A CAM POSITION SENSOR. THE FIRST TIME THE PART TOTALLY FAILED AND LEFT US ON THE ROAD SIDE ON A VERY DANGEROUS STRETCH OF HWY 101 AND WAS REPLACED. 1708 MILES LATER THE CHECK ENGINE LIGHT CAME ON AGAIN. THE CODE WAS P0340 AGAIN. WE WERE TOLD THAT THE ISSUE COULD NOT BE DUPLICATED THROUGH A DEALER ROAD TEST AND WE WERE CHARGED $190.00 FOR THE DIAGNOSTICS. THE FIRST TIME THIS ISSUE OCCURRED, WE HAD BROUGHT THE VEHICLE IN FOR A SAFETY RECALL. WHEN WE PICKED THE CAR UP, THIS WAS THE FIRST INSTANCE OF THE FAILURE OF THIS COMPONENT. THIS HAS CAUSED US GRAVE CONCERN. MY WIFE HAS MS AND CAN'T BE LEFT ON THE ROADSIDE. WE BELIEVE THIS VEHICLE HAS THE POTENTIAL TO BE UNSAFE, AND FORD WILL NOT STAND BEHIND THEIR REPAIRS AS THE COMPUTER SHOWS THE CODE THAT WOULD STATE THE ISSUE HAS HAPPENED AGAIN, BUT BECAUSE THE SERVICE DEPARTMENT COULD NOT CAUSE THE CODE TO OCCUR A THIRD TIME, THAT EVERYTHING IS WORKING WELL. AGAIN, WE BELIEVE THIS IS WRONG AND WISH TO MAKE THE PUBLIC AWARE OF A VERY REAL SAFETY ISSUE. WE HAVE CONTACTED THE DEALER ABOUT THE ISSUE. OUR SERVICE ADVISER IS [XXX] FROM MOCK FORD (SHOULD BE NOTED THIS IS NOT HER FAULT NOR I BELIEVE MOCK FORD) AND THE FORD REP IS [XXX], 866-631-3788 X77756 . WE DO NOT KNOW AT THIS TIME IF THE ISSUE HAS BEEN REMEDIED. ONLY THAT THROUGH A TEST DRIVE IT COULD NOT BE DUPLICATED. THE COMPUTER LOG SHOWS THE INCIDENTS. SHOULD WE JUST IGNORE THIS AND HOPE FOR THE BEST? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Electrical system, Vehicle speed control, Mar 21, 2019
THE VEHICLE WAS IN MOTION IN A CITY STREET. THE GAS PEDAL STOPPED WORKING AND SEEMED TO BE ACCELERATING ITSELF. BRAKES CONTINUED TO FUNCTION PROPERLY.
Engine and engine cooling, Mar 21, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING 40 MPH, THE VEHICLE STALLED IN RUSH HOUR TRAFFIC. THE VEHICLE WAS ABLE TO RESTART AND WAS DRIVEN TO A FUEL STATION. THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO STEVEN'S JERSEY CITY FORD (740 RT. 440, JERSEY CITY, NJ 07034) WHERE IT WAS DIAGNOSED THAT A NEW PCV VALVE NEEDED TO BE INSTALLED. THE VEHICLE WAS SCHEDULED TO BE REPAIRED ON MARCH 21, 2019. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 52,000.
Electrical system, Mar 20, 2019
STILL WAITING FOR THE REPLACEMENT CHARGING CABLE. I CHECK REGULARLY WITH THE DEALER AND THEY HAVE NO DATE WHEN IT WILL BE AVAILABLE. NHTSA RECALL 18V592 APPLIES.