2016 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,705 owner complaints filed for this model year. This is the 5th highest complaint count among 15 Fusion model years with reports.
Of the 2016 reports, 61 involved a crash and 6 involved a fire. 32 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Latches/locks/linkages, doors, latchNov 17, 2023
Ford Motor Company (Ford) is recalling certain 2015 Fiesta, 2016 Fusion, and 2016 Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving.
Vehicle doors opening unexpectedly while driving can increase the risk of a crash or injury.
Dealers will inspect the door latch date codes and if necessary, replace all four side door latches, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15. This recall is an expansion of NHTSA recall number 20V-177.
Campaign 23V775000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Seat belts, front, anchorageApr 27, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured from March 10, 2016, through March 16, 2016. The front driver seat track assembly's rear riser may have been improperly welded to the seat track rail, and as a result, the driver may not be adequately restrained in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 207, "Seating Systems" and 210, "Seat Belt Assembly Anchorages."
An improperly welded driver seat riser may fail to adequately restrain the driver during crash, increasing the risk of injury.
Ford quarantined the affected vehicles at dealerships prior to their sale. Dealers will replace the front driver seat track rail, free of charge. The recall began on May 19, 2016. Ford's number for this recall is 16C05.
Campaign 16V250000 on NHTSA.gov
Fuel system, gasoline, storageOct 1, 2015
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured September 3, 2015, to September 13, 2015, and 2016 Lincoln MKZ vehicles manufactured September 3, 2015, to September 12, 2015. The affected vehicles have a fuel tank that may have insufficent wall thickness. As a result, the fuel tanks may crack in the event of a crash and thus the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A fuel tank that cracks may leak fuel, increasing the risk of a fire.
Ford will notify owners, and dealers will replace the fuel tank, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C11.
Campaign 15V618000 on NHTSA.gov
Representative owner complaints: other or unspecified
223 reports, newest first. Show all
Steering, Power train, Other or unspecified, Nov 4, 2018
TAKATA RECALL MY CAR STARTED TO HAVE NO ELECTRICITY THIS MORNING AND COULDN'T START. WHEN I CHARGED, THE STEERING WHEEL WAS LOCKED, IT WAS DIFFICULT TO TURN, IT WAS DIFFICULT TO USE.SUDDENLY NO ELECTRICITY, I DONT KNOW WHAT THE SITUATION IS.
Steering, Other or unspecified, Sep 4, 2018
STRANDED BECAUSE SHIFTER CABLE BROKE. I HAD TO DRIVE A RENTAL CAR HOME FROM OHIO.I WAS ABLE TO BYPASS THE SHIFTER CABLE TO GET HOME AND NOT TAKE THE CAR OUT OF GEAR. I HAD KIDS IN THE CAR AND THE WEATHER WAS 103 DEGREES. THE CAR WOULD NOT GO INTO GEAR FOR ME TO START AND PUT THE AIR ON. KIDS WERE REALLY HOT AND I HAVE TO GET THE CAR TOWED TO A DEALER. NOW THE DEALERSHIP IS TELLING ME THAT I HAVE TO PAY TO HAVE THE VEHICLE REPAIRED UNTIL THE REVISED PARTS COME IN. I SHOULD NOT HAVE TO PAY FOR THIS. CAR WONT START, BECAUSE THE CAR DOESNT KNOW IT IS IN PARK.
Other or unspecified, Sep 1, 2018
BATTERY EXPLODED
Power train, Other or unspecified, Aug 16, 2018, crash
FORD FUSION SHIFTING CABLE COMES OFF DUE TO BUSHING BEING DETERIORATED CAUSING CAR TO GO IN REVERSE WHILE IN PARK. DUE TO THIS UNOFFICIAL RECALL MY CAR WENT BACKWARDS INTO A BUILDING UNCONTROLLABLY.
Steering, Structure, Other or unspecified, Aug 14, 2018, crash
CAR STARTED THROWING ME FORWARD WHEN U ACCELERATED HAD A SMALL FENDER BENDER .. IT WOULD HAVE A HARD KICK AS IF SOMEONE HIT ME FROM BEHIND . THEN IT STOP WORKING WOULDN'T GO INTO DRIVE AFTER IT WAS IN PARK IT WENT IN REVERSE ALMOST HIT SOMEONE BEHIND ME .. THEN FORD ROADSIDE NEVER SHOWED UP . FORD LOST MY CAR NO ONE COULD FIND IT ... TOW COMPANY NEVER TOOK IT TO THE DEALER AND WHEN I GOT THERE FOR MY RENTAL THE UPERVISOR LAUGHED AND DISMISSED MY CONCERNS EVEN AFTER I WAS IN TEARS FROM THE TRAMA IF THE DAY AND NIGHT PRIOR. I WAS PROMISED A RENTAL SO I COULD GO TO WORK AND WAS DENIED IT BC THE CAR HADN'T ARRIVED . MEANWHILE ROADSIDE ASSISTANCE COULDN'T FIND WHERE MY CAR WAS . ONLINE IT SAID IT WAS PICKED UP AND TAKEN TO DEALER .. I WAS SO FRUSTRATED AND DISAPPOINTED WITH THE CHAOS . NO ONE WAS HELPING TO RESOLVE THE ISSUE AND I WAS LATE TO WORK AND MY CHILD'S CAR SEAT WAS IN THE LOST CAR . I WAS IN TEARS AND PANIC BECAUSE OF THE STRESS OF IT ALL. I HAD TO ASK THE GM AT JIM TIDWELL TO HELP WITH A RENTAL AND WAS BEING CHARGED 380$ FOR 1 DAY RENTAL . I WAS STILL UNDER WARRANTY SINCE CAR IS NEW . I AM SO DISAPPOINTED IN THE INSENSITIVE AND DISMISSIVE BEHAVIOR BY ALL THE MEN WHO I SPOKE TO . IT'S BEEN 3 WEEKS AND I KNOW NOTHING BESIDES CAR FINALLY ARRIVE AFTER BEING IMPOUNDED IN SOUTH ATLANTA. I DO NOT FEEL SAFE IN THE CAR NOR DO U WANT TO CONTINUE AS A CUSTOMER WITH FORD.
Other or unspecified, Aug 10, 2018
THE SHIFT CABLE DETACHED, OUR VIN NUMBER DIDN'T SHOW UP FOR THIS RECALL FOR IT IS THE SAME THING THAT IS HAPPENING WITH OTHER 2016 MODELS
Electrical system, Other or unspecified, Aug 3, 2018
TAKATA RECALL. SYNC SYSTEM QUITS WORKING, TRIES TO RESTART BUT DOESN'T. REAR BACK-UP CAMERA IS INOPERABLE WITH THIS CONDITION AS WELL AS ANY ENTERTAINMENT (RADIO, CD, SIRIUS, ETC.) & NAVIGATION. UPON SEARCH OF INTERNET IT IS A WIDE SPREAD ISSUE THEY ARE AWARE OF AND MAKING CONSUMERS PAY FOR KNOWN WIDESPREAD ISSUE.
Other or unspecified, Jul 27, 2018
DOES ANYTHING ACTUALLY HAPPEN WHEN SOMEONE FILES A COMPLAINT WITH NHTSA? I SUBMITTED A COMPLAINT FOR A RECALL REPAIR REMBURSMENT AND WAS SUPPOSED TO GET A CONFIRMATION EMAIL BUT NEVER DID. MY PROBLEM IS MY 2016 FORD FUSION HAS 2 RECALLS ON IT....I ONLY FOUND OUT ABOUT THEM WHEN MINE BROKE AND I CALLED THE FORD CORPORATE OFFICE THAT'S WHEN THEY TOLD ME TO TAKE MY CAR TO A FORD DEALERSHIP AND THEY WOULD REPAIR BOTH RECALLS FREE OF CHARGE PARTS AND LABOR...SO THAT'S WHAT I DID, HOWEVER WHEN I WENT TO PICK UP MY CAR THEY WOULD NOT RELEASE IT WITHOUT MAKING ME PAY $570.69 OR THEY WOULD HOLD MY CAR HOSTAGE AND PUT IN MY FILE THAT I REFUSED THE REPAIR AND WOULD BE FINANCIALLY RESPONSIBLE FOR ANY RECALLS ON THE CAR GOING FORWARD. I CALLED THE CORPORATE OFFICE AGAIN AND THEY SAID THEY WOULD ESCALATE THE ISSUE TO LITHIA AND WOULD TAKE 6 TO 8 WEEKS TO GET MY MONEY BACK. I JUST SPOKE TO LITHIA AND THEY SAID FORD DENIED THAT IT WAS EVEN A RECALL...WHICH IT IS, THE RECALL NUMBER IS 18S20 WHICH IS EXACTLY WHAT BROKE....SO I WONT EVER GET MY MONEY BACK FOR A PROBLEM I HAD NOTHING TO DO WITH CREATING. SO NOW HERE I AM... FORD WONT PAY ME BACK AND NEITHER WILL LITHIA FORD FRESNO CA 93710 SO WHAT IS A CONSUMER OF A POS CAR SUPPOSED TO DO?!
Other or unspecified, Jul 24, 2018
THERE ARE 2 RECALLS ON MY CAR THE MILEAGE IS 59000 AND THE SHIFTER CABLE IS THE PROBLEM RIGHT NOW THERE IS ALSO A RECALL ON THE STEERING WHEEL. APPARENTLY THE WHOLE [XXX] THING CAN FALL OFF WHILE DRIVING....THE ONLY WAY I FOUND OUT ABOUT THE SHIFTER CABLE IS BECAUSE MINE BROKE...NO NOTICE WAS SENT OUT AND THE REASON FOR IT AND THAT IS BECAUSE THEY HAVENT CREATED A STUPID BUSHING THAT WONT BREAK, THE SHIFTER IS IN PARK BUT THE TRANSMISSION IS IN NEUTRAL....I HAD TO HAVE THE CAR TOWED HOME. THEN THE FORD CORPORATE OFFICE TOLD ME OF THE RECALL...THEY ALSO SAID THERE IS NO PART ISSUED YET EVEN THO ALL 2013 TO 2017 MODELS HAVE THE SAME PROBLEM. FORD TOLD ME I WOULD HAVE TO PAY NOTHING BECAUSE IT'S A RECALL. I TOOK MY CAR TO LITHIA FORD IN FRESNO CA BECAUSE CORPORATE INSTRUCTED ME TO TAKE IT THERE AND THAT WAS WHEN THEY TOLD ME I WOULD HAVE TO PAY $580 OUT OF POCKET AND WILL GET REIMBURSED WHEN FORD ISSUES THE RIGHT PART...ITS BEEN OVER 4 YEARS AND THEY STILL HAVENT ISSUED THE RIGHT PART SO HOW LONG WILL IT BE TILL I GET MY MONEY BACK?!?! IF I GET MY MONEY BACK, FOR A PROBLEM THAT IS NOWHERE NEAR MY FAULT, LITHIA CAN FIX IT NOW BUT WITH THE SAME PART THAT JUST BROKE. THEY ALSO SAID IF I DONT PAY THE $580 THEY WOULD PUT IN MY FILE THAT I REFUSED THE REPAIR FOR THE RECALL AND BE COMPLETELY RESPONSIBLE FOR ALL CHARGES REGARDING THE RECALLS...EVEN THO I ALREADY AM. I HAVE NEVER HEARD OF A CONSUMER HAVING TO PAY OUT OF POCKET FOR A FAULTY PART PUT IN A NEW CAR! THIS CANT BE LEGAL. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Other or unspecified, Jul 7, 2018
I SENT THIS TO FORD COMPANY: DEAR [XXX], I WOULD LIKE TO ADDRESS ABOUT MY 2016 FORD FUSION PROBLEM THAT HAPPENED YESTERDAY, JULY 4, 2018. I WAS DRIVING FROM MY GROCERY SHOPPING WHEN ALL OF A SUDDEN MY CAR WILL NOT ACCELERATE ANYMORE AND IT WAS SLIDING BACKWARD. NOT SURE IF SLIDING BACKWARDS WAS DUE TO SLIGHTLY UPHILL OR ANOTHER PROBLEM ON TOP OF CAR WOULDN?T DRIVE ANYMORE. ON MY DASHBOARD A WRENCH DRAWING APPEARED WITH A MESSAGE ?REFER TO YOUR MANUAL?. THIS HAPPENED AT THE INTERSECTION OF REDWOOD PKWY AND OAKWOOD IN VALLEJO CA. THIS WAS VERY DANGEROUS. I PUT THE CAR ON PARK ?P? TURNED OFF THE IGNITION AND SET THE E-BREAK WITH MY LIGHTS HAZARD ON. I HAD TO CALL 911 TO AVOID ACCIDENT. THEY SENT A POLICE PATROL TO ESCORT ME WHILE MY CAR IS BLOCKING THE TRAFFIC. YOU SEE MY CAR WAS BOUGHT BRAND NEW AND ONLY HAVE LESS THAN 5K MILEAGE. THIS KIND OF PROBLEM SHOULD NOT HAPPENED. I GOOGLED 2016 FUSION TO SEE COMMON PROBLEMS AND THIS IS ONE OF THEM. YOUR COMPANY MUST BE AWARE OF THIS, YET, IT CONTINUE TO HAPPEN. I HOPE FORD IS NOT WAITING FOR SOMEBODY TO PERISH BEFORE TAKING ACTIONS, I HAD MY CAR BROUGHT TO FORD LINCOLN FAIRFIELD CA. I AM A SINGLE EARNER AND STARTING TODAY I HAVE TO TAKE UBER TO GET TO PARK AND RIDE SINCE THIS IS THE ONLY CAR I HAVE. I WANT ACTION FROM YOUR COMPANY PERTAINING TO THIS KIND OF PROBLEM. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Other or unspecified, Jul 2, 2018
CAR HAS BROKEN DOWN 3 TIMES AND HAS ONLY 38000 MILES ON IT. I HAVE BEEN WITHOUT A CAR FOR A MONTH BECAUSE FORD CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. FIRST TIME IT WAS SUPPOSEDLY THE CATALYTIC CONVERTER WHICH THEY REPLACED. SECOND TIME THEY TRIED TO SAY THAT THE PART WAS BAD SO THEY REPLACED IT AGAIN. IT IS AGAIN IN THE SHOP UNDERGOING DIAGNOSIS. IT HAS COMPLETELY STOPPED/LOST ACCELERATION AND TURNED OFF COMPLETELY THREE SEPARATE TIMES ALL WHILE DRIVING ON THE FREEWAY. FORD CONSUMER AFFAIRS IS NOT ADDRESSING THE SITUATION AT ALL. I HAVE READ THAT THIS IS A COMMON PROBLEM. IT NEEDS TO BE INVESTIGATED SO PEOPLE AREN'T KILLED. REPAIR DOCUMENTATION IS AVAILABLE IF NEEDED. DATES OF BREAKDOWNS ARE 6/3/18, 6/10/18 AND 7/2/18.
Other or unspecified, Service brakes, Visibility/wiper, Apr 15, 2018
THE BRAKES WERE MAKING A LOUD NOISE THE WINDSHIELD LIGHT STAYS ON, AND THE ENGINE SMELLS LIKE IT'S OVER HEATING.
Power train, Other or unspecified, Engine, Mar 22, 2018
SHAKING NO POWER WON'T ACCELERATE AND JERKING WHEN BACKING UP
Other or unspecified, Electronic stability control (ESC), Jan 27, 2018
VEHICLE JERKS WHEN REVERSING
Power train, Vehicle speed control, Other or unspecified, Jul 18, 2017
SIMILAR TO ISSUES OTHERS WERE HAVING WITH THE THROTTLE CONTROL PLACING THE CAR INTO "LIMP" MODE, IT WOULD APPEAR THAT THIS IS WHAT HAPPENED YESTERDAY AS MY WIFE WAS DRIVING THE CAR ON A MAJOR HIGHWAY NEAR PITTSBURGH (376 WEST, NEAR THE SPLIT OF 79 NORTH/SOUTH) WITH ME IN THE PASSENGER SEAT, AND THREE KIDS UNDER THE AGE OF 9 IN THE BACK SEAT. WITHOUT WARNING, THE CAR SEEMINGLY SHUT OFF OR "THROTTLED DOWN" AND BEGAN TO SHIMMY AND SHAKE, LOSING MOST OF ITS FUNCTIONALITY. WE WERE FORCED TO PULL TO THE SIDE OF THE ROAD, WHICH WE BARELY DID, WITH VEHICLES SPEEDING PAST AT 4 LANE HIGHWAY SPEEDS. THE FOLLOWING DAY, I CONTACTED FORD AND EXPLAINED THE SITUATION BUT WAS NOT TOLD ANYTHING ABOUT THIS SYSTEMIC ISSUE. IT WAS NOT UNTIL I DISCOVERED THE ISSUE ON MY OWN, THAT I LEARNED ABOUT THE FACT THAT FORD HAS NOT ISSUED A RECALL FOR THE ELECTRONIC THROTTLE BODY CONTROL BUT INSTEAD A "CUSTOMER SATISFACTION PROGRAM" WHICH WAS NOT COMMUNICATED TO ME, TO THE BEST OF MY KNOWLEDGE, UNTIL AFTER WE NEARLY LOST OUR LIVES AND I HAD TO HAVE THE CAR TOWED. THIS ISSUE IS GOING TO GET SOMEONE KILLED (IF IT HAS NOT ALREADY HAPPENED) AND IT WOULD APPEAR THAT FORD FAILS TO APPRECIATE IT. MY VEHICLE HAS JUST OVER 18,000 MILES ON IT. I OWN 2 FORD VEHICLES BUT WON'T BE BUYING ANOTHER.
Other or unspecified, May 12, 2017
THE DOORS WILL NOT LOCK WHILE IM INSIDE. YOU CAN EASILY OPEN THE DOOR AFTER YOU LOCK IT FROM THE INSIDE. MY CHILDREN CAN OPEN IT WHILE THE VEHICLE IS MOVING. THEY WILL NOT LOCK AT ALL. JUST ON THE OUTSIDE. THE FRONT DOORS AND BACK DOORS YOU CAN PULL THE HANDLE AND OPEN THE DOOR BECOMES WHILE THE VEHICLE IS MOVING. PLEASE HELP WITH THIS ISSUE I SEE NO RECALL ON MY MODEL I NEED THIS FIXED ASAP. ITS AN ACCIDENT WAITING TO HAPPEN.
Vehicle speed control, Other or unspecified, Engine, May 10, 2017
MY CAR BARELY PICKS UP SPEEDS I HAVE TO PUT MY FOOT ALL THE WAY DOWN FOR IT TO CATCH SPEED. MY RADIO ONLY WORKS ON ONE STATION OTHER STATION GIVES OUT LOTS OF STACKED
Structure, Latches/locks/linkages, Other or unspecified, Nov 30, 2016
ON NOVEMBER 25, 2016 AT APPROXIMATELY 5:00 PM, MY SON OPENED THE DOOR WITH A DEFECTIVE CHILD SAFETY LOCK WHILE THE CAR WAS MOVING 65 MPH ON THE HIGHWAY IN MARYLAND. AFTER WE QUICKLY PULLED OVER, WE WERE UNABLE TO CLOSE THE DOOR AS THERE WAS A METAL PIECE BLOCKING THE CLOSING MECHANISM. WE CALLED EMERGENCY ROAD SIDE SERVICES AT 5:20 PM AND WAS TOLD A TOW TRUCK WOULD BRING US ANOTHER CAR WITH AN ETA OF 8:27 PM. FOUR CALLS WERE MADE UP TO 10:41PM TO FIND OUT WHEN THE TRUCK WOULD ARRIVE. WE WERE CONSISTENTLY TOLD THERE WAS A DELAY DUE TO HOLIDAY TRAFFIC. THE NEXT MORNING AT 8:03 AM, ANOTHER CALL WAS MADE TO DETERMINE THE STATUS OF THE ISSUE. WE WERE TOLD THE FASTEST WAY TO GET A CAR WOULD BE TO GO TO THE LOCAL BUDGET RENTAL LOCATION BUT WHEN WE ARRIVED WE WERE TOLD THEY COULD NOT GIVE US A CAR BECAUSE THE COMPUTERS WERE DOWN. AFTER MULTIPLE ADDITIONAL CALLS , THE SERVICE PROMISED TO BRING A CAR THAT AFTERNOON. FINALLY, 21 HOURS AFTER THE INITIAL CALL, A REPLACEMENT CAR WAS DELIVERED AND THE FORD FUSION WITH THE DEFECTIVE CHILD SAFETY LOCK WAS RETURNED. THIS WAS NOT ONLY A SERIOUS HAZARD FOR MY FAMILY, WE LOST A DAY PLANNED WITH FAMILY FOR THE HOLIDAY. AS A FORMER BUSINESS TRAVELER OF 11 YEARS, THIS WAS THE WORST CAR RENTAL EXPERIENCE AND I WOULD LIKE A FULL REFUND FOR THE TIME, DISTRESS, AND FRUSTRATION THIS CAUSED MYSELF AND DAILY. I SHUDDER TO THINK OF WHAT COULD HAVE HAPPENED ON THAT HIGHWAY AND I SUGGEST YOU ADD A MORE THOROUGH SAFETY INSPECTION OF VEHICLES PRIOR TO RENTING THEM TO YOUR CUSTOMERS. *TR
Other or unspecified, Oct 31, 2016
THIS A COMPLAINT ABOUT OUR FORD FUSION 2016. THE PROBLEM HAS STARTED COUPLE MONTHS AGO, WHILE DRIVING, AND SOMETIMES AS WE START THE CAR, IT RIPPLE AND KICK AND THE CHECK ENGINE LIGHT AND SEE MANUAL LIGHT TURN ON AND AFTER 30 MIN. TO AN HOUR THEY TURN OFF.THE ENGINE HAS COMPLETELY DIED ON US TWICE. WE HAVE TAKEN THE CAR TO FORD ONCE AND THEY'VE TOLD US THAT THE PROBLEM HAS BEEN FIXED, BUT IT'S STILL DOING THE SAME THING AFTER 2 WEEKS.THIS IS A SAFETY ISSUE ESPECIALLY SINCE MY FAMILY, WIFE AND 2 DAUGHTERS, RIDE IN THIS VEHICLE.THE SAME PROBLEM HAPPENED YESTERDAY, SUNDAY THE 30TH OF OCTOBER AND WE HAVE TAKEN THE CAR IN THIS MORNING. *TR
Other or unspecified, Fuel/propulsion system, Sep 6, 2016
WHILE DRIVING MY 2016 FORD FUSION WITH APPROX 10,000 MILES ON THE INTERSTATE I LOST POWER , I HAD TO COAST THE CAR TO THE SIDE OF THE HIGHWAY NARROWLY AVOIDING AN ACCIDENT. I RESTARTED THE CAR AND EXITED THE FREEWAY, ABOUT 3 OR 4 MILES LATER IT RE-OCCURRED.WRENCH LIGHT AND ENGINE LIGHT ILLUMINATED. FORDS HEALTH CHECK APP REPORTED 'URGENT SERVICE REQUIRED'. I HAD THE CAR TOWED TO THE DEALER.
Other or unspecified, Engine, Jul 27, 2016
ON 7/26 MY 2016 FORD FUSION ENEGERI WITH 3800 MILES ACTED ODDLY AWHILE AT A RED LIGHT. WHEN I ATTENMPED TO ACCELERATE IT SURGED FORWARD AND SOON AFTER AN ICON THAT LOOKED LIKE A SUBMARINE PPEARED ON MY DASHBOARD. I HAD JUST TAKEN THE VEHICLE IN FOR IT'S FIRST SERVICE AT 3400 MILES. THE SPECIFIC VISUAL WAS AN ENGINE LIGHT THAT LOOKED LIKE A SUBMARINE IT WAS NOT A WRENCH - WHEN I BROUGHT IT TO GALPIN FORD, WHERE I PURCHASED IT, I WAS TOLD IT WOULD BE A WEEK OR MORE BECAUSE OF A 2-STEP PROCESS TO DIAGNOSE AND WERE BACKED UP. I ASKED FOR A LOANER. THEY SAID NO. I CALLED FORD CORPORATE IF THEY COULD BE OF ASSISTANCE( THEY KNEW OF ISSUES WITH THIS MODEL) THEY CLAIMED TO NEED A DIAGNOSIS I WENT HOME AND CALLED GALPIN & FORD CUSTOMER SERVICE. THEY AT AROUND 3:00PM I WAS ADVISED BY GALPIN THAT THE VEHICLE HAD BEEN REPAIRED, IT WAS "JUST AS THEY THOUGHT"- A THROTTLE ISSUE .THEY CLAIMED TO HAVE DONE AN EEC TEST WITH CODE P2112 AND REPLACED THE THROTTLE BODY. I ASKED WHAT OTHER DIAGNOSTIC TESTS WERE PERFORMED AND WAS SAD TP SEE ONLY A BASIC "REPORT CARD" -FLUID LEVELS AND TIRE /BRAKE WEAR - WHEN DRIVING THE CAR HOME, IT WAS NOT PERFORMING THE SAME- NOT FLUID - A STRONG FLOOR VIBRATION NEAR THE ACCELERATOR, AND DRIVING VERY ROUGH. I CALLED GALPIN TO COMPLAIN INTEND TO BRING THE VEHICLE BACK TO THEM OR TO ANOTHER AUTHORIZED FORD DEALERSHIP AFTER I SPEAK TO FORD CUSTOMER SERVICE. I NEED TO HAVE THE VEHICLE THOROUGHLY INSPECTED BECAUSE I AM NOT CONVINCED THEY DID A THOROUGH INSPECTION BUT ASSUMED BECAUSE OF PRIOR THROTTLE PROBLEMS, THAT WAS THE ISSUE. CURIOUSLY WHEN RESEARCHING THE THROTTLE ISSUE, THERE ARE SPECIFIC REFERENCES TO A WRENCH ICON --- THERE WAS NEVER A WRENCH ICON ON MY DASHBOARD. IT IS EXTREMELY TROUBLING TO HAVE A NEW VEHICLE WITH ONLY 3800 MILES PERFORM SO HORRIBLY- IT DOES NOT CURRENTLY FEEL SAFE TO DRIVE
Electrical system, Other or unspecified, Fuel/propulsion system, Apr 28, 2016, fire
INSERTING KEY INTO IGNITION FUEL PUMP WOULD KICK ON OCCASIONALLY, THE DOORS WOULDN'T ALWAYS UNLOCK UPON SHUTTING CAR OFF, DASH AND RADIO DELAYED COMING ON AT TIMES UPON STARTING, UNLOCKING DOORS WITH KEY FOB THERE WOULD BE STATIC COMING FROM BACK SPEAKERS, KEYLESS ENTRY WOULD UNLOCK BUT NOT ALWAYS RELOCK, A FEW TIMES THE KEY WOULDN'T START CAR THERE WOULD BE NO REACTION AT TURNING OVER, DASH WOULD LIGHT UP AT TIMES WHEN NO KEY WAS IN IGNITION AND CAR LOCKED, HEATER WOULD BLOW HOT AIR THEN TURN TO COLD AS IF A/C WAS ON, ONE DAY BATTERY WAS DEAD AND HAD TO JUMP IT NOTHING WAS LEFT ON AND CAR WAS LOCKED.
Other or unspecified, Jan 13, 2016
I PURCHASED A 2016 FORD FUSION SE BRAND NEW AND AFTER A WEEK OF OWNING THE CAR I WAS DRIVING DOWN THE ROAD AND THE CAR JERKED VERY HARD, I HAD TO CHECK MY REARVIEW MIRROR THOUGHT SOMEONE REAR ENDED ME BUT NO THE CAR BEHIND WAS SOME DISTANCE AWAY. IT SLOWED SOME WHILE I HAD MY FOOT ON THE GAS BUT PICKED UP SPEED SHORTLY AFTER. I IGNORED THAT FIGURED IT WAS NO BIG DEAL. I WAS DRIVING A FEW WEEKS AFTER THAT OCCURRENCE IN THE CITY AND THE CAR MADE A REVING UP NOISE AND I THOUGHT WHO CAR IS THAT I CONTINUED TO DRIVE AND NOTICED IT WAS MY CAR MAKING THE NOISE AND THE SPEED WOULD NOT ACCELERATE SO I HAD TO QUICKLY HIT MY FLASHERS SO THE CARS BEHIND ME WOULD KNOW MY CAR HAD STALLED. I HAD TO TURN THE CAR OFF AND BACK ON TO GET IT TO MOVE. I CALLED THE DEALER AND BROUGHT IT IN THEY COULD NOT DUPLICATE THE ISSUE OR PULL CODES TO FIND OUT WHY THE CAR WOULD NOT DRIVE THAT DAY. THIS SAME SCENARIO HAS HAPPENED TO ME ON SEVERAL OCCASIONS AND ONCE TAKEN TO THE DEALER THEY CAN NOT ASSIST ME. I HAVE NOT MADE THE FIRST CAR PAYMENT AND THIS CAR ALREADY GIVING MY PROBLEMS. I RESEARCHED THE CAR AND NOTICED CUSTOMERS HAVE BEEN DEALING WITH THIS ISSUE FOR YEARS NOW AND FORD REFUSE TO RECALL WHAT SEEMS TO BE A THROTTLE ISSUE AND THE CAR STALLS OUT WHILE DRIVING THE VEHICLE. I HAVE A NEW CAR THAT I AM SCARED TO DRIVE SINCE THERE IS NO WARNING LIGHTS OR SIGNALS WHEN THIS WILL HAPPEN AGAIN IT HAS ALREADY ON 5 DIFFERENT OCCASIONS AND NOONE SEEMS TO BE ABLE TO RESOLVE MY ISSUE WHICH IS VERY DISAPPOINTING. I PRAY NO ONE HAS TO DIE OR GET HURT BEFORE THIS ISSUE IS ADDRESSED.