2016 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,705 owner complaints filed for this model year. This is the 5th highest complaint count among 15 Fusion model years with reports.
Of the 2016 reports, 61 involved a crash and 6 involved a fire. 32 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Latches/locks/linkages, doors, latchNov 17, 2023
Ford Motor Company (Ford) is recalling certain 2015 Fiesta, 2016 Fusion, and 2016 Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving.
Vehicle doors opening unexpectedly while driving can increase the risk of a crash or injury.
Dealers will inspect the door latch date codes and if necessary, replace all four side door latches, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15. This recall is an expansion of NHTSA recall number 20V-177.
Campaign 23V775000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Seat belts, front, anchorageApr 27, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured from March 10, 2016, through March 16, 2016. The front driver seat track assembly's rear riser may have been improperly welded to the seat track rail, and as a result, the driver may not be adequately restrained in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 207, "Seating Systems" and 210, "Seat Belt Assembly Anchorages."
An improperly welded driver seat riser may fail to adequately restrain the driver during crash, increasing the risk of injury.
Ford quarantined the affected vehicles at dealerships prior to their sale. Dealers will replace the front driver seat track rail, free of charge. The recall began on May 19, 2016. Ford's number for this recall is 16C05.
Campaign 16V250000 on NHTSA.gov
Fuel system, gasoline, storageOct 1, 2015
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured September 3, 2015, to September 13, 2015, and 2016 Lincoln MKZ vehicles manufactured September 3, 2015, to September 12, 2015. The affected vehicles have a fuel tank that may have insufficent wall thickness. As a result, the fuel tanks may crack in the event of a crash and thus the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A fuel tank that cracks may leak fuel, increasing the risk of a fire.
Ford will notify owners, and dealers will replace the fuel tank, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C11.
Campaign 15V618000 on NHTSA.gov
Representative owner complaints
1,705 reports, newest first.
Power train, Jul 21, 2020
I WAS AT THE GAS STATION WHEN I GOT OUT OF MY CAR AFTER TURNING IT OFF WHILE I WENT INSIDE TO PAY. I WAS MOVING SWIFTLY BECAUSE I HAD TO GET BACK TO WORK. I LOOKED OUTSIDE AND MY CAR HAD ROLLED AWAY FROM THE PUMP, NEARLY IN THE CITY STREET BEFORE I REACHED IT. I IMMEDIATELY RAN OUTSIDE AFTER IT, HOPPED IN & PUT MY FOOT ON THE BRAKE. I WAS CONFUSED WHEN I SAW THE GEAR STILL IN PARK.. IT WAS THEN THAT I LOOKED AT THE DASH AND SAW IT WAS STUCK IN NEUTRAL. SOME GUYS HELPED ME PUSH IT BACK TO THE PUMP AND I HAD TO PUT THE PARKING BRAKE ON IN ORDER TO KEEP IT FROM ROLLING AGAIN. A NEARBY MECHANIC LOOKED UNDER MY HOOD AND DISCOVERED THAT THE 'SHIFTER CABLE BUSHING' HAD DEGRADED. I CALLED FORD AND SET UP AN APPOINTMENT. THE PROBLEM WAS STILL NOT FIXED
Engine, Jul 21, 2020
LEAKING ENGINE COOLANT INTO ENGINE CYLINDER 3, CAUSING ENGINE TO OVERHEAT AND A CRACK IN THE LONG BLOCK. RESULT: COMPLETE ENGINE FAILURE. PRESSURE TEST INDICATED A 4LBS DROP IN 4 MINUTES, WHICH SHOULD NOT OCCUR IN THAT SHORT AMOUNT OF TIME. THROUGH THE ECC TEST INDICATED ERROR CODES P0304 AND P0316 AS WELL AS THAT CYLINDERS 3 AND 4 HAVE MULTIPLE MISFIRES. CONTINUED DIAGNOSIS DISCOVERED THAT COOLANT WAS COMING OUT OF THE TAILPIPE WHICH INDICATES AN INTERNAL LEAK IN THE ENGINE AND THAT CYLINDER 3 PRESSURE DROPS DURING POWER BALANCE TEST. CRACK IN ENGINE BLOCK DUE TO OVERHEATING. COMPLETE ENGINE FAILURE RECOMMEND NEW ENGINE. THIS A MFG DEFECT AND IS THE SAME AS THE DEFECT DESCRIBED IN SAFETY RECALL 17S09 THAT INCLUDES 2013- 2014 FUSIONS. FORD NEVER FIXED THE PROBLEM. RECALL NEEDS TO BE EXPANDED TO INCLUDE 2015-2019 MODELS. DEFECT PRESENTS A FIRE HAZARD IF CYLINDER HEAD CRACKS IT MAY RESULT IN A PRESSURIZED OIL LEAK RESULTING IN A FIRE IN THE ENGINE COMPARTMENT
Other or unspecified, Service brakes, Jul 21, 2020
1ST PROBLEM ON HIGHWAY GOING 55 MPH AIR VACUUM PACK WENT OUT ON BRAKES PROBLEM WAS FIXED ONLY TO OCCUR 3 DAYS LATER, THIS TIME AT A STOP LIGHT AND BLEW A COUPLING ON THE SAME PART. AFTER THAT IS FIXED SAME WEEK 2ND PROBLEM SERVICE ENGINE SOON LIGHT COMES ON DAY LATER CAR LOOSES SPEED BOGS DOWN AND SHUTS OFF. MECHANIC RESET THE SES LIGHT TO TELL ME THE ECO BOOST SPORT PACK IS GOING OUT. MY CAR ONLY HAS 63K MILES ON IT.
Other or unspecified, Jul 20, 2020
MY CAR HAS BEEN STOLEN OR PICKED UP BY A TRUCK LAST SEEN WAS ON THE 17TH OF JUNE,2020.WENT TO THE POLICE AND SAW THE CAR WAS PICKED UP BY A TRUCK. SINCE I BOUGHT THE VEHICLE HAVE RECEIVED COUPLES OF CALLS FROM YOU ABOUT MY CAR PAYMENT WHICH I ALWAYS PAY ON TIME TO THE BANK. IF YOU HAVE COME FOR THE CAR PLEASE LET ME KNOW.
Structure, Jul 19, 2020
TRUNK OPENS WHILE DRIVING. AFTER CLOSING HE TRUNK IT POPS OPEN AGAIN, THE TRUNK LATCH CAN BE HEARD CLICKING. IT STOPS AFTER ABOUT 10 SECONDS. TRUNK THEN LATCHES. WHILE CAR IS PARKED OVER NIGHT THE TRUNK IS OPEN SOME MORNINGS.
Engine, Jul 17, 2020
ENGINE COOLANT LEAKING IN ENGINE - ENGINE LONG BLOCK NEEDS REPLACED AFTER 77,000 MILES. CAR OVERHEATED ON A SHORT TRIP - LOW ON ANTIFREEZE APPARENTLY IT WAS LEAKING INTO THE ENGINE BLOCK - TOOK IT TO FORD DEALER AND THEY STATED THE LONG BLOCK NEEDED TO BE REPLACED. VEHICLE WAS SERVICED REGULARLY AND ISSUE PRIOR TO THIS WAS THE ENGINE RPM WERE ADVANCING BUT THE ENGINE SPEED WAS NOT ENGAGED- TOOK IT IN FOR REPAIR AND THEY REPLACED A FUEL SENSOR - 1 MONTH BEFORE THE COOLANT STARTED LEAKING INTO THE ENGINE
Steering, Jul 16, 2020
I WAS DRIVING DOWN THE ROAD ABOUT APPROX 40 MPH WHEN MY LIGHT WENT OFF SAYING THAT MY TRACTION CONTROLS WERE BOTH ON AND IN USE. IT WAS LIKE MY POWER STEERING WENT COMPLETELY OUT, OUT OF NO WHERE. I WAS DRIVING STRAIGHT AND IT ALSO POPPED UP THAT MY STEERING AND HILL ASSIST WAS NOT WORKING. I WAS AFRAID TO PULL OVER AND SHUT MY CAR OFF AND BE STUCK, SO I DROVE IT DOWN THE ROAD A FEW MILES MORE AND TURNED IT OFF IN MY PARKING LOT. WHEN I TURNED IT BACK ON, EVERYTHING SEEMED FINE. ALSO, AFTER FUELING MY VEHICLE UP, IT HAS BEEN ROUGH IDLING FOR A DEW AND THEN WILL EVEN OUT. WHEN STOPPING AT A LIGHT, IT WILL ALSO ROUGH IDLE AND EVEN BACK OUT AS WELL. I AM AT APPROX 65,000 MILES, 2016 AWD FORD FUSION TURBO. I AM DUE FOR AN INSPECTION AND OIL CHANGE NEXT WEEK AND HOPEFULLY GET SOME ANSWERS AS TO WHAT IT COULD BE. IT MAKES ME COMPLETELY SCARED NOW BECAUSE I AM A SINGLE MOTHER WITH KIDS. AFTER READING SEVERAL OTHER COMPLAINTS THAT ARE JUST LIKE MINE, THIS DOESN'T SEEM LIKE AN ISOLATED INCIDENT.
Structure, Jul 14, 2020
WALKED OUT TO MY CAR TO NOTICE MY DRIVER DOOR WAS NOT CLOSED, EVEN THOUGH MY ALARM WAS SET AND ALL DOORS WERE LOCKED. FOUND OUT THE DRIVER DOOR WOULD NOT LATCH (RECALL 20S15) BUT THIS PARTICULAR VIN WAS SUPPOSEDLY NOT AFFECTED. THE SERVICE WAS JUST COMPLETED FOR $240 AT THE DEALER TO REPLACE THE LATCH. THIS SHOULD BE INCLUDED IN NHTSA # 20V177000/ FORD RECALL 20S15
Engine, Jul 14, 2020
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE VEHICLE DROVE VERY ROUGH PRIOR TO THE CHECK ENGINE WARNING LIGHT BECAME ILLUMINATED. THE VEHICLE WAS TAKEN TO BILL ESTES FORD LOCATED AT 450 EAST NORTH FIELD DR, BROWNSBURG, IN 46112, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT COOLANT LEAKED INTO CYLINDER #1 AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 85,000.
Engine, Jul 13, 2020
SLOW TO START, WHEN IT DID START THE CHECK ENGINE LIGHT CAME ON. WHILE IN PARK CAR WOULD SHAKE AND I COULD HEAR A BOILING NOISE. WHEN DRIVING IT WAS SLOW TO ACCELERATE, WHEN IT DID ACCELERATE IT WOULD JUMP AS IF IT WAS CATCHING UP WITH ITSELF. EVERY 5 MINS OR SO A NOTIFICATION WOULD APPEAR ON THE DASHBOARD THAT SAID COOLANT TEMPERATE OVER HEATING. TOOK IT DIRECTLY TO THE FORD DEALER AND WAS TOLD I NEEDED A NEW ENGINE, THAT THERE WAS SO MUCH COOLANT INSIDE OF THE ENGINE IT WOULDN'T UNPLUG.
Other or unspecified, Jul 13, 2020
WHILE AT A STOP LIGHT CHECK ENGINE LIGHT CAME ON AND THE CAR TURNED OFF. WAS ABLE TO GET IT STARTED AND TOOK IT TO THE SERVICE CENTER NEXT DAY. THEY ARE STILL CHECKING THE CAR BUT SO FAR THEY HAVE FOUND THE COOLANT IS LEAKING ALL OVER THE ENGINE AND WE WILL MOST LIKELY HAVE TO REPLACE THE ENTIRE ENGINE. AFTER DOING SOME RESEARCH IT LOOKS TO BE A COMMON OCCURRENCE THAT IS NOT GETTING A RECALL FOR, EVEN THOUGH IT HAS BEEN A ONGOING ISSUE. WE JUST BOUGHT THIS VEHICLE USED WITH 90,000 MILES TWO MONTHS AGO.
Engine, Jul 13, 2020
I HAVE COOLANT LEAKING INTO ENGINE CYLINDERS. BOUGHT THE CAR A YEAR AGO FROM CARVANA BEFORE PURCHASE HAD A FULL INSPECTION DONE. A YEAR LATER I HAD PROBLEM WITH THE ENGINE SPITTING AND MISFIRING. LOCAL MECHANIC CHANGED THE SPARK PLUGS AND LEADS. BUT NOTICED BAD DISCOLORATION ON THE SPARK PLUGS. IVE BEEN CONTINUING TO HAVE TO ADD COOLANT AND THE CAR IS RUNNING EVER WORSE.
Service brakes, Jul 13, 2020, crash
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE THE SON WAS DRIVING APPROXIMATELY 20 MPH AND MAKING A LEFT TURN THE BRAKING SYSTEM FAILED WHILE DEPRESSING THE BRAKE PEDAL CAUSING THE VEHICLE TO CRASH INTO A BRICK WALL. DURING THE CRASH THE DRIVER SUSTAINED A FRACTURED LEFT HAND AND BURNS FROM THE AIR BAG DEPLOYMENT. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS BRAKE FAILURE BUT WAS NOT ON POLICE REPORT. THE LOCAL DEALER MATHEWS- CURRIE FORD (130 N TAMIAMI TRAIL, NOKOMIS, FL 34275 FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. *DT *AS*DT*JB
Steering, Other or unspecified, Jul 12, 2020
SO I BOUGHT A 2016 FORD FUSION SE AND ABOUT TWO WEEKS LATER AFTER JUST BOOKING A HOTEL ROOM WENT TO MOVE MY FUSION TO A CLOSER PARKING SPOT AND AS SOON AS I STARTED IT THE LEFT SIDE OF THE SCREEN ABOVE STEERING WHEEL SHOWED A BOX THAT READ " STEERING ASSIST FAULT SERVICE REQUIRED". AND THERE WAS NO POWER STEERING AT ALL. IT ALSO READS SERVICE ADVANCE TRACK, AND UPHILL PARKING ASSIST UNAVAILABLE.
Power train, Jul 10, 2020
TL* THE CONTACT CALLED ON BEHALF OF HER SISTER WHO OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT HER SISTER ATTEMPTED TO PLACE THE GEAR SHIFTER INTO REVERSE HOWEVER, THE INSTRUMENT PANEL DISPLAYED THAT THE VEHICLE WAS IN NEUTRAL. THE GEAR SHIFTER WAS PLACED IN PARK HOWEVER, THE INSTRUMENT PANEL DISPLAYED VEHICLE WAS STILL IN NEUTRAL. THE CONTACT'S SISTER TURNED THE VEHICLE OFF AND REMOVED THE KEY FROM THE IGNITION AND THE VEHICLE STARTED ROLLING BACKWARDS. THE PARKING BRAKE WAS ACTIVATED TO STOP THE VEHICLE. THE CONTACT'S SISTER CALLED CRESCENT FORD, INC (100 OLD WINSTON RD, HIGH POINT, NC 27265, (336) 869-2181) WHERE SHE WAS INFORMED THAT A DIAGNOSTIC TEST WAS NECESSARY TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,240. *BF *AS
Engine, Jul 10, 2020
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORTHGATE FORD (8940 COLERAIN AVE, CINCINNATI, OH 45251, (513)385-1414 TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF A MISFIRE ON CYLINDER #4. THE SPARK PLUG WAS REPLACED HOWEVER, THE FAILURE RECURRED, CAUSING THE VEHICLE TO SPUTTER AND JERK WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS COOLANT IN THE CYLINDER. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
Engine, Jul 10, 2020
WITHIN THE PAST WEEK I HAVE HAD TO TWO MY CAR TWICE. BOTH TIMES WERE DUE TO ISSUES WITH THE ENGINE. MY PROBLEM BEGAN WEDNESDAY JULY 1, 2020 WHEN MY ENGINE LIGHT APPEARED ON MY DASH. TO GIVE CONTEXT MY CAR HAD BEEN STARTING PRETTY ROUGHLY FOR A FEW DAYS PRIOR TO THIS. AFTER THE ENGINE LIGHT CAME ON I HAD A LOCAL REPAIR SHOP TEST IT AND IT CAME BACK SHOWING A MISFIRE ON CYLINDER 2. I WAS TOLD THAT I MORE THAN LIKELY NEEDED NEW SPARK PLUGS AND A NEW IGNITION COIL. THE CODE WAS RESET UNTIL I COULD HAVE IT REPAIRED AS IT WAS THE WEEKEND OF JULY 4TH I WAS UNABLE TO SECURE AN APPOINTMENT. THE NEXT WEEK ON TUESDAY JULY 7, 2020 MY CAR WOULD NOT START AT ALL. I HAD IT TOWED TO A REPAIR SHOP AGAIN TO HAVE THE PREVIOUS WORK COMPLETED. ON STARTING MY CAR WHITE SMOKE APPEARED. I INFORMED THE SHOP THAT MY CAR HAD NEVER EXHIBITED THIS BEFORE. I WAS TOLD THAT I WAS ALSO NEED AN ENGINE FLUSH AS WELL. ALL REPAIRS WERE COMPLETED AND PAID FOR WITH THE PRICE BEING 700.00. THE VERY NEXT DAY AFTER RECEIVING MY CAR BACK THE ENGINE LIGHT RETURNED AGAIN. I BEGAN THE DRIVE TO RETURN IT BACK TO THE REPAIR SHOP. WHILE ON THE WAY MY CAR SUDDENLY SHUT OFF AND DISPLAYED A WARNING MESSAGE STATING "ENGINE COOLANT FAILURE". I WAS ABLE TO SUCCESSFULLY MANEUVER IT TO THE SIDE OF THE HIGHWAY AND ONCE AGAIN HAD IT TOWED. I WAS TOLD BY FORD THAT THERE WAS A PROBLEM WITH HOW THE ENGINE WAS BUILT WHICH HAD ALLOWED COOLANT TO GET INTO THE CYLINDERS. I WAS TOLD THE CHARGE FOR THIS ISSUE WOULD BE ABOUT 8,000.00.
Engine, Jul 7, 2020
AT 55K MILES THE CHECK ENGINE LIGHT APPEARED. WE IMMEDIATELY TOOK THE CAR TO THE DEALER. WE ARE TOLD THAT THERE IS A COOLANT INTRUSION IN A CYLINDER AND THAT THE ENTIRE ENGINE WILL NEED TO BE REPLACED. THE VEHICLE WARRANTY STARTED JUNE 26, 2015. THE VEHICLE WAS CHECKED INTO THE DEALER 6/30/2020, 4 DAYS AFTER THE 5 YEAR/60 MILE WARRANTY EXPIRED. DAYS EXPIRED, NOT MILAGE. WE ARE BEING TOLD BY THE DEALER AND FORD CUSTOMER SERVICE THAT NOTHING WILL BE DONE TO FIX THE CAR EVEN THOUGH THE ISSUE IS A KNOWN PROBLEM AND THE REPLACEMENT ENGINE THAT WOULD BE INSTALLED IS COMPLETELY REDESIGNED DUE TO THE KNOWN DEFECT.
Other or unspecified, Jul 3, 2020
AS I WAS DRIVING MY BACK RIGHT PASSENGER DOOR KEPT SAYING IT WAS OPEN.SO AS I CAME TO A STOP I CHECK IT OUT. IT SEEMED CLOSED SO I CONTINUED TO DRIVE. THEN IT NOTIFIED ME AGAIN BUT THIS TIME THE DOOR OPENED. SO I HAD TO PULL OVER AND CLOSE IT, BUT THE DOOR DID NOT CLOSE. I ATTEMPTED TO TRY SEVERAL WAYS BUT DID NOT WORK. I AM THANK FULL I DIDN'T HAVE MY DOGS IN THE CAR AT THE TIME. ITS A HUGE SAFETY FLAW. THE CAR WONT LET ME LOCK IT SINCE THE DOOR WONT CLOSE, AND THE CAR IS PARKED ON THE STREET. I DON'T HAVE A PRIVATE GARAGE. HIGHLY UPSET AT THE FLAW. HOPEFULLY IT WONT COST A FORTUNE SINCE FORD WILL PROBABLY SAY IT'S NOT COVERED. *TR
Power train, Vehicle speed control, Other or unspecified, Jul 1, 2020
AT RANDOM TIMES WHEN THE CAR IS DEPARTING ON CITY STREETS OR HIGHWAY, THE CAR WOULD STOP SHIFTING OUT OF SECOND GEAR. I WOULD MANUALLY SHIFT IT TO NEUTRAL THEN BACK TO DRIVE AND IT WOULD DRIVE NORMAL THROUGH THE FIRST GEAR THEN SHIFT TO SECOND GEAR AND STAY IN SECOND GEAR UNTIL I STOP AND REPEAT THE PROCESS, FIRST GEAR THEN SECOND GEAR THEN STUCK AND REPEAT. NO ONE HAS BEEN ABLE TO FIND OUT WHAT'S WRONG WITH MY CAR'S DRIVETRAIN SYSTEM. MULTIPLE CERTIFIED MECHANICS HAVE INFORMED ME TO CONTACT FORD FOR RECALLS ON THIS CAR'S POWERTRAIN SYSTEM HOWEVER FORD SAYS THEY HAVE NO RECALLS ON THIS MODEL. THIS SEEMS LIKE A MANUFACTURING DEFECT AND IS A VERY DANGEROUS PROBLEM SINCE IT HAPPENS UNEXPECTEDLY AT RANDOM TIME.
Engine, Jun 30, 2020
COOLANT IS LEAKING THROUGH THE CYLINDER CAUSING THE CAR TO SHAKE WHEN STARTED AND EMIT WHITE SMOKE. THE CHECK ENGINE LIGHT CODE IS P0302.
Other or unspecified, Service brakes, Engine, Jun 27, 2020
AS I WAS DRIVING MY CAR LOCKED UP AND I HAD TO HARD BREAK. I TOOK IT INTO THE SHOP AND THEY SAID IT WAS A WIRING ISSUE AND NOT COVERED UNDER WARRANTY. THEY COULDN'T EXPLAIN WHY IT WOULD HAPPEN AND SUGGESTED I PLACED SOMETHING HEAVY ON MY PASSENGER DASH. IT SOUNDS SIMILAR TO ANOTHER RECALL I SAW BUT MY CAR IS NOT LISTED AS NEEDING THAT. *TR
Steering, Jun 25, 2020
VERY VERY ANGRY...PULLING OUT OF A PARKING SPOT AND MY STEERING WHEEL SEIZED UP. COULD NOT TURN LEFT OR RIGHT.THE DASH ALERTS WERE "SERVICE ADVANCE TRAC" "STEERING ASSIST FAULT SERVICE REQUIRED". HAD IT TOWED TO RUSS MILNE FORD ($70). WAS TOLD THERE WAS NO RECALL ON THIS ISSUE FOR 2016 FORD FUSION...WHAT!!!! THIS IS VERY DANGEROUS AND FORD NEEDS TO BE RESPONSIBLE AND HAVE A RECALL BEFORE SOMEONE GETS SERIOUSLY HURT OR KILLED. WILL COST ME $2040 TO HAVE FIXED WITH ONLY 78,000 MILES ON THE CAR. MANY COMPLAINTS...NEED A CLASS ACTION LAWSUIT!! VERY DISAPPOINTED *TR
Steering, Jun 25, 2020
VEHICLES POWER STEERING FAILED WHILE LEAVING A PARKING SPACE. *TR
Engine, Jun 23, 2020
DRIVING DOWN HIGHWAY AND CAR TEMPERATURE SPIKED ALL THE WAY TO HOT AND WARNING CAME ON TO PULL OVER VEHICLE IS OVERHEATING. PULLED OVER AND OPENED HOOD AND ANTIFREEZE RESERVOIR WAS EMPTY. FILLED RESERVOIR TO MAX LEVEL AND DROVE 5 MILES HOME. NEXT DAY CHECKED FLUID AND IT WAS LOW. FILLED RESERVOIR AGAIN. STARTED CAR AND IT RAN REALLY ROUGH AT IDLE. DROVE 2 MILES CAR OVERHEATED AGAIN. CHECKED FLUID AND IT WAS VERY LOW. TOOK IT TO MECHANIC AND ENGINE CRACKED, FLUID LEAKING INTO CYLINDER. VEHICLE NEEDS NEW ENGINE. 116,000 MILES AT TIME OF BREAKDOWN. *TR