2018 Jeep Wrangler
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,822 owner complaints filed for this model year. This is the highest complaint count among 26 Wrangler model years with reports.
Of the 2018 reports, 22 involved a crash and 25 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraSep 12, 2024
Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash. Additionally, a center brake light that fails to illuminate can fail to indicate to other drivers that the vehicle is slowing down, increasing the risk of a crash.
Dealers replaced the harness for the center brake light and rearview camera and/or the spare tire carrier/harness assembly, as necessary, free of charge. All vehicles were repaired by January 15, 2024. Owner notification letters were mailed September 26, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 77B.
Campaign 24V676000 on NHTSA.gov
Electrical system, instrument cluster/panelSep 5, 2024
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed between October 3, 2024, and January 23, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 30B.
Campaign 24V652000 on NHTSA.gov
Power train, clutch assemblyFeb 23, 2023
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
Dealers will replace the clutch assembly and update the software, free of charge. Owner notification letters were mailed from November 16, 2023 through July 25, 2024. Owners may contact (FCA US, LLC) customer service at 1-800-853-1403. FCA US LLC's number for this recall is 19A. This recall expands and replaces previous recall 21V-028. Vehicles previously repaired under recall 21V-028 will need to have the new remedy completed.
Campaign 23V116000 on NHTSA.gov
Power train, clutch assemblyJan 28, 2021
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
FCA US LLC will notify owners, and dealers will add software to reduce engine torque capability when clutch assembly temperatures rise to a level that may damage the inner pressure plate, free of charge." FCA has ordered a stop sale for the affected vehicles as of February 25, 2021. Owner notification letters were mailed on March 4, 2021.
Campaign 21V028000 on NHTSA.gov
Power train, clutch assemblyMar 3, 2020
Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
The overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
Chrysler will notify owners, and dealers will reroute a wire harness and inspect the clutch system, and replace components as needed. The recall began April 30, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W12.
Campaign 20V124000 on NHTSA.gov
Seat belts, front, anchorageSep 26, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2018 Jeep Wrangler right hand drive vehicles. The driver's seat belt buckle mounting strap may fracture and separate from the seat frame.
A separated or severed seat belt buckle strap will result in an inoperable seat belt, increasing the risk of injury in the event of a crash.
FCA US will notify owners, and dealers will replace the driver's seat belt buckle, free of charge. Interim notices informing owners of the safety risk were mailed November 19, 2019. Owners will received a second letter and the recall began March 26, 2020. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is VA6.
Campaign 19V680000 on NHTSA.gov
EquipmentApr 23, 2019
Erwin Hymer Group USA LP dba American Fastbacks (EHGUSA-AF) is recalling certain 2018 Jeep Wrangler vehicles sold with a roof top tent installed. The top cover of the roof top tent may crack or break, possibly resulting in the cover detaching from the vehicle while moving.
If the roof top tent cover detaches from the vehicle while moving, it can create a road hazard, increasing the risk of a crash.
The remedy for this recall is still under development. The recall began May 9, 2019. Owners may contact American Fastbacks customer service at 1-844-533-7997 extension 301. Note: Vehicles in this recall are also included in recall 19V-190.
Campaign 19V320000 on NHTSA.gov
Latches/locks/linkages, doors, latchNov 8, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler four-door vehicles. The right rear passenger door latch may not be in the correct location, possibly preventing the door from latching properly.
If the right rear passenger door opens unexpectedly, it can increase the risk of injury.
Chrysler will notify owners, and dealers will repair the right rear door latch reinforcement, free of charge. The recall begin December 6, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB6.
Campaign 18V786000 on NHTSA.gov
Structure, frame and membersSep 28, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Jeep Wrangler vehicles. The front track bar brackets may be improperly welded, which can cause the bracket to separate from the frame, reducing steering capability.
An unexpected reduction in steering ability, can increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair the track bar bracket welds, as necessary, free of charge. The recall is expected to begin November 17, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA5.
Campaign 18V675000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
SteeringMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler vehicles. The intermediate steering shaft may not have been properly welded causing a split where the external spline is formed.
If the weld seam splits, the steering wheel may lose center positioning causing a loss of steering responsiveness and increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and, as necessary, replace the intermediate steering shaft, free of charge. The recall began June 21, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U48.
Campaign 18V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Power train, automatic transmissionMay 1, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.
Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.
Campaign 18V280000 on NHTSA.gov
Structure, frame and membersApr 12, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler vehicles. The rear under body ladder rail may corrode, possibly reducing the strength of the rear floor pan and causing the left rear seat mount to become loose.
If the floor pan strength is reduced and/or the rear seat mount becomes loose, the rear seat may detach in a crash, increasing the risk of injury.
Chrysler will notify owners, and dealers will inspect and, as necessary, coat the interior and exterior of the driver's side rear underbody ladder rail with three-part rust protection. The recall began September 11, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U27.
Campaign 18V231000 on NHTSA.gov
Representative owner complaints
1,822 reports, newest first.
Steering, Jun 29, 2020
THE WRANGLER HAS HAD LOOSE STEERING AND HARD TO KEEP STRAIGHT ON THE HIGHWAY SINCE LEASED. HAD BACK TO DEALER SEVERAL TIMES. IT HAD BOTH THE STEERING DAMPENER AND SWAY BAR REPLACED ONLY FOR THEM TO TURN AROUND AND TELL ME THAT THEY COULD NOT DUPLICATE THE ISSUE. IT IS GETTING WORSE THE MORE MILES THAT ARE PUT ON IT. I AM REALLY DISAPPOINTED IN JEEP/CHRYSLER! *TR
Steering, Jun 28, 2020
LOOSE STEERING IN THE NEUTRAL STEERING STAGE. DEAD ZONE 1 INCH TO THE LEFT AND TO THE RIGHT. STEERING WHEEL STRAIGHT. JEEP WILL VEER TO THE RIGHT. THIS HAPPENS AT SPEEDS OF 50 MPH OR HIGHER.
Steering, Structure, Jun 18, 2020
RUST ON THE FRAME (MAINLY THE WELDS) AND HUBS. THE DOORS LEAK ON DRIVERS AND PASSENGERS FLOOR WHEN OPENED DURING RAIN. STEERING HAS PLAY WHEN GOING THROUGH TURNS WHILE MAINTAINING HIGHWAY SPEEDS. *TR
Steering, Jun 17, 2020
ALMOST 1.5-2" OF PLAY IN THE STEERING WHEEL WITHOUT THE WHEELS MOVING. *TR
Vehicle speed control, Fuel/propulsion system, Jun 15, 2020
VEHICLE IS UNDER RECALL W12/NHTSA 20V-124. FIAT/CHRYSLER (FCA) HAS BEEN STALLING US FOR QUITE A LONG TIME. THE CLUTCH PRESSURE PLATE MAY BECOME OVERHEATED AND FRACTURE THE TRANSMISSION, WHICH CAN RESULT IN PERSONAL INJURY, OR THE CAR GETTING FIRE.THE DEALER SAYS THAT CHRYSLER DOESN'T HAVE THE PART REQUIRED TO FIX THE CAR, AND FCA KEEPS ROUTING ME FROM ONE REPRESENTATIVE TO ANOTHER, BUT THEY WON'T EVEN SAY IF THEY HAVE THE PART. I HAVE BEEN MAKING PAYMENTS DILIGENTLY ON A CAR THAT CANNOT BE DRIVEN, AS THE STATEMENT ON THEIR OWN LETTER INFORMS THAT THE RECALL PERTAINS TO A SERIOUS SAFETY ISSUE. MY CAR HAS BEEN TO THE DEALER AND DEEMED THAT THERE IS A LEAK AND THE CLUTCH HOSE SO I SHOULDN'T DRIVE IT. THE CLUTCH ALREADY FEELS EXTREMELY SOFT AND I AM AFRAID TO DRIVE IT. FCA DOES IS NOT OFFERING ANY HOPES OF FIXING NOR IS PROVIDING ANY INFORMATION REGARDING A TIMELINE. *TR
Other or unspecified, Jun 11, 2020
ELECTRONIC THROTTLE. STATIONARY WANT START WAIT A FEW MINUTES TO 20 MINUTES. THE CLOSE DEALERSHIP IS 2 TO 3 HOURS. ANY RECALL ON THIS PROBLEM. A LOCAL MECHANIC SAID DISCONNECT THE NEGATIVE. HE ALL SO SAID THE SAME THING WITH CHRYSLER. *TR
Steering, Jun 11, 2020
RECENTLY PURCHASED A CERTIFIED PRE OWNED WRANGLER 2018JLUR UNDER 25K MILES AND LESS THAN 2K MILES FROM PURCHASE. CHECKED OUT STEERING AND WAS LOOSE NOTICED WONDER AT FROM 20MPH TO OVER 65MPH. OVER 65MPH STEERING IS VERY LOOSE AND UNSAFE, WAS IN A CONSTRUCTION CORRIDOR ON HIGHWAY AND DUE TO HOW LOOSE STEERING AND WANDERING WAS IT COULD EASILY LEAD TO A CRASH AND FATALITY. THERE IS A DEAD ZONE OF A 30 DEGREE TURN OF THE WHEEL. DEALER WAS VERY HELPFUL AND CONFIRMED PITMAN ARM AND DRAG LINK NEEDED TO BE REPLACED, AS IT WAS STATED THE PITMAN ARM HAD SEIZED IN THE CONNECTION WITH THE DRAG LINK. *TR
Power train, Jun 8, 2020, fire
NOTICED A BURNT CLUTCH SMELL. COULD NOT ACCELERATE AFTER CLUTCH BURNT OUT. CAR WAS IN MOTION WHEN TRYING TO TRANSITION AND ACCELERATE AND THE CLUTCH STARTED BURNING AND SMOKING AND THE GAS PEDAL STOPPED ACCELERATING. *TR
Electrical system, Engine, May 22, 2020
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT SHE WAS NEVER INFORMED NOR SAW IN THE OWNERS MANUAL THAT THE VEHICLE WAS EQUIPPED WITH TWO BATTERIES. THE CONTACT WAS CONCERNED BECAUSE IF THE PRIMARY BATTERY WAS DISCONNECTED THE SECOND BATTERY WOULD STILL PROVIDE ELECTRICITY TO THE VEHICLE. THE CONTACT STATED THE SECONDARY BATTERY SHORT CIRCUITED AND THE VEHICLE WAS NOT ABLE TO BE STARTED. THE VEHICLE WAS TAKEN TO THE NAPLETON CHRYSLER JEEP DODGE RAM (1460 E OSCEOLA PKWY, KISSIMMEE, FL 34744, 407-288-8243) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BATTERIES NEEDED TO BE REPLACED TO CORRECTLY DIAGNOSE THE FAILURE. THE CONTACT WAS INFORMED THAT THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE BATTERIES WERE AVAILABLE FOR PURCHASE AT THE DEALER AT A COST OF $800 FOR BOTH BATTERIES OR COULD BE PURCHASED AT THE LOCAL PARTS STORE. THE FAILURE MILEAGE WAS 40,000.
Visibility/wiper, May 20, 2020
WINDSHIELD CRACKED. 2ND TIME IN 1 YEAR. DRIVING DOWN ROAD. *TR
Engine, May 5, 2020
WHILE BRAKING THE JEEP, THE BRAKING SYSTEM DIDN'T OVERRIDE THE ENGINE. JEEP KEPT GOING IN DRIVE INSTEAD OF STOPPING. I HAD TO PUT IT IN NEUTRAL TO GET THE JEEP STOPPED. I ALMOST WENT INTO A BUSY HIGHWAY IN FRONT OF TRUCK GOING 60MPH. COULD HAVE BEEN HURT OR KILLED. *TR
Structure, Apr 26, 2020
A SIGNIFICANT AMOUNT OF FRAME WELDS ARE RUSTING LESS THAN 1 YEAR AFTER PURCHASE.
Other or unspecified, Apr 24, 2020
FCA (JEEP CHRYSLER) HAS ISSUED A NOTIFICATION TO OWNERS VIA V88: "THE REAR QUARTER WINDOWS VERTICAL RETAINER ON YOUR VEHICLE MAY NOT BE PROPERLY INSTALLED TO THE DOOR RAIL AFTER REMOVAL. THIS CONDITION MAY CAUSE THE SOFT TOP REAR QUARTER WINDOW PANELS TO SEPARATE FROM THE VEHICLE WHILE DRIVING AT HIGHWAY SPEEDS." THIS VERY SITUATION ACTUALLY OCCURRED IN OUR VEHICLE WHILE DRIVING AT HIGH SPEED (I.E. THE SPEED LIMIT) ON I95 IN VIRGINIA ON 3/3/20. WITHOUT ANY WARNING, THE REAR QUARTER PANEL BLEW OUT ONTO THE HIGHWAY. THE NOISE WAS SO STARTLING, IT IS AMAZING THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. ALSO, NO OTHER MOTORIST WAS IMPACTED BY THE DISLODGED WINDOW (THIS TIME). HOWEVER, AS THIS WAS IN THE EVENING ON A HIGH-SPEED INTERSTATE, IT WAS NOT SAFE TO PULL OVER AND TRY TO RETRIEVE THE WINDOW FROM THE DRIVING LANES SO, WE ARE NOT CERTAIN THAT THE DISLODGED WINDOW DID NOT THEN PRESENT A POTENTIAL ROAD HAZARD TO OTHER MOTORISTS. HERE IS THE LINK TO THE FCA V88 NOTICE: HTTPS://WWW.CHRYSLER.COM/UNIVERSAL/WEBSELFSERVICE/PDF/V88.PDF I AM TRYING TO SEEK REIMBURSEMENT FROM FCA TO REPLACE THE WINDOW BUT THEY REFUSE TO TAKE RESPONSIBILITY FOR THE INCIDENT. THE GREATER CONCERN IS THAT IT COULD HAPPEN TO US AGAIN AND, MORE THAN LIKELY, WILL HAPPEN TO MANY OTHER DRIVERS OF SIMILAR VEHICLES. I SUSPECT NOT ALL CASES WILL HAVE OUTCOMES WHERE NO ONE WILL BE INJURED (OR KILLED).
Steering, Apr 16, 2020
THE VEHICLE HAS ABOUT TWO INCHES OF LOOSE PLAY IN THE STEERING WHEEL, LEFT AND RIGHT OF CENTER. THIS IS TRUE WHETHER THE VEHICLE IS STATIONARY, IN MOTION OR EVEN IF THE VEHICLE IS ON A LIFT WITH THE WHEELS OFF THE GROUND. THE VEHICLE HAS BEEN TO THREE DEALERS AND TWO PRIVATE REPAIR FACILITIES AS WELL AS A CASE WITH JEEP WAVE. THE FIRST DEALER THREATENED TO VOID MY FACTORY WARRANTY. THE SECOND PUT A RESTRICTION ON THE FACTORY WARRANTY AND JEEP WAVE DROPPED THE CASE. THE DEALER I PURCHASED THE VEHICLE FROM GOT APPROVAL TO REPLACE THE STEERING GEAR DESPITE THE RESTRICTION. THE PROBLEM IS STILL NOT FIXED AND THEY SAID THEY CANNOT FIND ANYTHING ELSE WRONG WITH IT. THE OTHER DEALERS AND THE JEEP CORPORATION HAVE REFUSED TO FIX THE PROBLEM. THE VEHICLE IS OVER 18 MONTHS OLD AND ONLY HAS 1500 MILES ON IT. *TR
Suspension, Power train, Apr 13, 2020
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STARTED SWERVING INDEPENDENTLY. THE VEHICLE WAS TAKEN TO ASHEBORO CHRYSLER DODGE JEEP RAM (1709 E DIXIE DR, ASHEBORO, NC 27203) WHERE IT WAS DIAGNOSED THAT THE TRACK BAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO ASHEBORO CHRYSLER DODGE JEEP RAM, AND THE CONTACT WAS INFORMED THAT THERE WAS NOTHING ELSE THE MECHANIC COULD DO TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Power train, Electrical system, Electronic stability control (ESC), Apr 3, 2020
ON MARCH 16TH DROVE TO WORK AND PARKED CAR. LEFT WORK AND GOT INTO CAR IN PARKING LOT. UPON TRYING TO START THE CAR WE EXPERIENCED MULTIPLE ELECTRICAL ISSUES AS WELL AS LOSS OF POWER STEERING, TRACTION CONTROL, STABILITY CONTROL, ENGINE START/STOP FAILURE, PUSH START UNRESPONSIVE. CAR FINALLY STARTED ALTHOUGH MULTIPLE LIGHTS REMAINED ON. DROVE THE CAR SLOWLY TO FCA DEALER CLOSEST TO HOME AND EXPLAINED ISSUES TO SERVICE ADVISOR TYLER PENNINGTON. DEALER HAD CAR IN SERVICE FOR APPROXIMATELY 3 WEEKS UNTIL TODAY 4/3/2020. PICKED UP FROM SERVICE MANAGER AL BEGIL. MR. BEGIL EXPLAINED THAT THEY NEVER COULD PHYSICALLY FIND THE SOURCE OF THE ISSUES DESPITE GOING THROUGH MANY WIRING HARNESSES, MODULES, FUSE BOXES, ETC. COMMUNICATED WITH FCA ENGINEERING MULTIPLE TIMES OVER THE THREE WEEKS. SEEMS LIKE IT WAS ENGINEERING ADVISED DEALER TO TRY SOMETHING AND IF THAT DOESN'T WORK TRY LET ENGINEERING KNOW AND THEN THEY WOULD TRY SOMETHING ELSE. OUR SERVICE ADVISER SAID THAT THEY HAD NEVER SEEN ANYTHING LIKE IT. WHEN I PICKED UP THE VEHICLE, I WAS TOLD TO DRIVE AROUND TOWN SLOWLY FOR SEVERAL DAYS IN CASE POWER STEERING GOES OUT AGAIN. DON'T GO ON HIGHWAY. PAPERWORK FROM DEALER DOESN'T SHOW ANY CORRECTION FOR CONCERN. CALLED FCA CUSTOMER SUPPORT UPON ARRIVING HOME. CUSTOMER SUPPORT ADVISED THAT MY ISSUES NEEDED TO BE "ESCALATED" AND THAT SOMEONE WOULD REACH OUT TO ME ON MONDAY OR TUESDAY. I NOW GO THROUGH WEEKEND WITHOUT VEHICLE HAVING TO GO TO WORK EVERY DAY. FCA CUSTOMER SERVICE SAID THEY CAN'T OFFER A LOANER BECAUSE WE GOT CAR FROM DEALER. EXTREMELY UNPROFESSIONAL SERVICE DEPARTMENT AT DEALER. NOT MUCH BETTER FROM FCA SINCE I WON'T HEAR BACK FOR AT LEAST 3-4 DAYS. HAVE NOTES OF CONVERSATION WITH SERVICE MANAGER THAT SCARED MY WIFE AND I TO DEATH. JUST TOO MUCH TO WRITE HERE.
Vehicle speed control, Mar 30, 2020
I WAS USING THE CRUISE CONTROL WHEN TRAVELING ON THE HIGHWAY (3HR DRIVE) WAS GETTING OFF THE EXIT AND WHEN I WENT TO CANCEL IT WOULD NOT DO IT NOR TURN OFF. I WAS VERY FORTUNATE THAT WAS ABLE TO PRESS THE BRAKE AND WAS ABLE TO COME TO A COMPLETE STOP. I CALLED THE DEALER AND THE CORPORATE OFFICE AND IT SHOWS NO RECALLS. THEY SUGGESTED TO MAKE A COMPLAINT THROUGH NHTSA. THIS VEHICLE SHOULD BE INCLUDED UNDER THE RECALL U62/NHTSA 18V-332. ANY ASSISTANCE WILL BE APPRECIATED.*DT CONSUMER HAS NOT USED THE CRUISE CONTROL SINCE THE INCIDENT.*JB
Steering, Mar 29, 2020
STEERING FEELS 'LOOSE' AND 'WANDERS' FROM SIDE TO SIDE AT SPEEDS ABOVE 50MPH. I FEEL I HAVE TO FIGHT THE STEERING WHEEL JUST TO KEEP IT GOING STRAIGHT. IT OCCURS ON HIGHWAYS, SMOOTH ROADS, BUMPY ROADS, ALL ROAD CONDITIONS.
Steering, Mar 25, 2020
DEAD ZONE IN THE STEERING WHEEL AND THE VEHICLE WANDERS AND REQUIRES CONSTANT STEERING WHEEL ACTION TO MAINTAIN LANE CONTROL.
Steering, Mar 19, 2020
WHILE TRAVELING ON THE HIGHWAY AT SPEEDS OF 70MPH MY STEERING WHEEL LOST THE ABILITY TO TURN LEFT. FELT LIKE I HAD NO POWER STEERING TO THE LEFT SIDE. THIS WENT ON FOR 10 MINUTES WHERE I COULD BARELY LEAN LEFT IT. ALL OF THE SUDDENLY THE STEERING WHEEL CORRECTED ITSELF AND THE VEHICLE JUMPED TO THE LEFT CAUSING ME TO ALMOST HIT ANOTHER VEHICLE. THE PROBLEM WENT AWAY AFTER IT CORRECTED ITSELF AND IT DIDN'T COME BACK THE REMAINING DAY.
Steering, Mar 13, 2020
EXPERIENCING INTERMITTENT VIOLENT SHAKING AT SPEEDS BETWEEN 45 &50 MPH MAKING IT VERY DIFFICULT TO CONTROL THE STEERING. VEHICLE NEEDS TO BE BROUGHT TO A STOP FOR ISSUE TO BE CORRECTED. IT IS HAPPENING ON A WEEKLY BASIS. THE ISSUE STARTED AFTER HAVING THE DAMPER REPLACED WHICH WAS DONE DUE TO A RECALL. AFTER THE FIRST INCIDENT THE DEALER REPLACED THE STEERING DAMPER AGAIN AND IT HAS CONTINUED TO HAPPEN. WE HAVE CONTACTED FCA AND TRIED WORKING W/ OUR DEALERSHIP TO GET RESOLVED BUT THE BEST ANSWER WE HAVE RECEIVED IS TRY NEW TIRES AND KEEP DRIVING IT UNTIL IT HAPPENS AGAIN THEN TAKE IT BACK. AFTER RESEARCHING IT LOOKS LIKE THIS HAS BEEN A PROBLEM WITH MANY OTHER 2018 JEEP OWNERS THAT EXPERIENCING SIMILAR RESULTS AFTER CHANGING OUT THE DAMPER MULTIPLE TIMES. I FEEL THIS IS AN UNSAFE VEHICLE THAT JEEP IS NOT WILLING TO TAKE THE TIME TO CORRECTLY DIAGNOSE AND FIX THE ISSUE.
Steering, Mar 11, 2020
THE STEERING ISSUE BEGAN AS A SHUTTER AND VIBRATION AT HIGHWAY SPEEDS WHEN GOING OVER A BUMP OR A RUT. THE DEALERSHIP HAS TAKEN THE VEHICLE IN AND KEPT IT ON THREE SEPARATE OCCASIONS. THE ISSUE HAS SUBSIDED A BIT BUT NOW THE VEHICLE'S ALIGNMENT IS OFF AND THE STEERING IS VERY LOOSE. YOU HAVE TO KEEP THE STEERING WHEEL TURNED TO THE ONE O'CLOCK POSITION, TO THE RIGHT, WHILE DRIVING AT HIGHWAY SPEEDS OR THE JEEP WILL DRIVE OFF OF THE LEFT SIDE OF THE ROAD. THE VEHICLE CONSTANTLY DRIFTS WHILE DRIVING SO YOU NEED TO MANEUVER THE WHEEL BACK AND FORTH CONSTANTLY TO KEEP THE JEEP ON THE ROAD. THE WHEEL IS SLOPPY WITH A LOT OF PLAY FOR THE FIRST INCH OR TWO ON EITHER SIDE. THE DEALER HAS NOT BEEN ABLE TO FIX THIS ISSUE AND IT IS AN ABSOLUTE SAFETY HAZARD. THIS IS MY ONLY PERSONAL VEHICLE SO I DON'T HAVE ANOTHER OPTION. I PURCHASED THE JEEP BRAND NEW AND IT HAS NEVER BEEN IN AN ACCIDENT OR ABUSED. THIS JEEP NEEDS TO BE RECALLED OR REPLACED. IT IS UNACCEPTABLE THAT BEST JEEP CHRYSLER IN PLYMOUTH, MA WON'T CORRECT THE ISSUE OR REPLACE THE JEEP. THE FM RADIO, BLUETOOTH, AND CLOCK ARE ALSO BROKEN AND THEY HAVE NOT BEEN ABLE TO FIX THAT EITHER.
Other or unspecified, Mar 11, 2020
59800 MILES, AND A LEAKING RADIATOR. SEEMS LIKE IT'S LEAKING ON WHERE THE PLASTIC IS CRIMPED TO THE ALUMINUM. THIS IS MY SECOND WRANGLER AND 2ND ONE WITH THIS ISSUE. BOTH WRANGLERS WERE DIFFERENT GENERATIONS
Steering, Mar 11, 2020
WHEN DRIVING DOWN THE ROAD THE STEERING SEEMS LOSE AND THE CAR WONDERS ON THE ROAD. THE STABILIZER HAS BEEN REPLACED BUT THE STEERING ITSELF IS LOOSE. I JUST GOT AN ALIGNMENT AND THE PROBLEM STILL HAPPENS. I DRIVE ON THE HIGHWAY TO WORK AND I HAVE A HARD TIME CONTROLLING THE JEEP IN A STRAIGHT LINE.TOOK IT TO THE DEALER AND THEY SAID NOTHING WAS WRING AND THATS JUST HOW THEY ARE. THIS IS THE SAME THING THEY TOLD ME WHEN I COMPLAINED ABOUT THE DEATH WOBBLE AND NOW THAT IS BEING ADDRESSED.
Steering, Mar 10, 2020
LOOSE STEERING AND WANDERS