2003 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,313 owner complaints filed for this model year. This is the 8th highest complaint count among 26 Explorer model years with reports.
Of the 2003 reports, 69 involved a crash and 19 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Representative owner complaints: engine and engine cooling
87 reports, newest first. Show all
Engine and engine cooling, Power train, Vehicle speed control, Feb 7, 2006, crash
DT*: THE CONTACT STATED THE VEHICLE EXPERIENCED A PROBLEM WITH HESITATION WHEN THE SPEED WAS KEPT CONSTANT. THE DEALERSHIP REPLACED THE MASS AIR FLOW SENSOR. THE HESITATION PROBLEM CONTINUED, THE VEHICLE WAS RETURNED TO THE DEALERSHIP WHICH WAS UNABLE TO DUPLICATE THE PROBLEM. WHILE BACKING INTO THE DRIVEWAY THE VEHICLE SUDDENLY ACCELERATED. ALTHOUGH THE BRAKES WERE APPLIED THE VEHICLE DID NOT STOP. THE VEHICLE HIT THE CONTACT'S HOME RESULTING IN A NECK SPRAIN INJURY. THE ACCELERATION CONTINUED UNTIL THE SHIFTER WAS MOVED INTO DRIVE. THE DEALERSHIP WAS UNABLE TO DETERMINE THE CAUSE OF THE ACCELERATION. ALSO, CONTACT COMPLAINED THAT ABS LIGHT WAS ON AND PEDAL FELT STIFF. VEHICLE RAN ROUGH. IN ADDITION, REMOVED AND INSTALLED AUTOMATIC TRANSMISSION MAIN CONTROL VALVE BODY. *AK
Engine and engine cooling, Jan 27, 2006, fire
DT*: THE CONTACT STATED WHILE DRIVING AT 70 MPH SMOKE EMITTED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS PULLED OFF THE ROAD AND TOWED TO THE DEALERSHIP. THE RADIATOR, FUEL FILTER, AIR FILTER, AND STEERING GEAR ASSEMBLY WAS REPLACED, THE FRONT END WAS ALIGNED AS WELL. TWO DAYS LATER WHILE DRIVING AT 70 MPH SMOKE WAS NOTICED IN THE REARVIEW MIRROR. THE VEHICLE WAS PULLED OFF THE ROAD AND LESS THAN ONE MINUTE LATER THE ENTIRE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT RESPONDED AND EXTINGUISHED THE FIRE. THE FIRE MARSHAL DETERMINED THIS FIRE WAS CAUSED BY A MECHANICAL FAILURE MALFUNCTION. THERE WAS A POLICE AND FIRE REPORT FILED.
Engine and engine cooling, Dec 29, 2005
THE WEATHER WAS MILD FOR MICHIGAN, MID 40S. THE VEHICLE HAD BEEN PARKED FOR 1 HOUR AFTER HAVING BEEN DRIVEN FOR ABOUT 40 HIGHWAY MILES. THE VEHICLE WAS THEN STARTED AND DRIVEN LESS THAN ONE QUARTER MILE TO A STOP LIGHT. WHILE WAITING FOR THE LIGHT TO CHANGE, THE VEHICLE SURGED AHEAD. I WAS ABLE TO CONTROL THE VEHICLE BY STOMPING ON THE BRAKE PEDAL AND THOWING THE GEAR SHIFT INTO PARK. *NM
Engine and engine cooling, Electrical system, Nov 25, 2005
2003 FORD EXPLORER XLT STALLS WITHOUT WARNING. DEALERSHIP REPAIRED/REPLACED TRANSMISSION MAIN CONTROL VALVE TWICE; REPROGRAMMED/RECALIBRATED THE PCM TWICE; REPAIRED/REPLACED TRANSMISSION SOLENOID VALVE; REPLACED FUSE RELAYS; TESTED FUEL PRESSURE AND DID NUMEROUS OTHER DIAGNOSTIC TEST. STALLING PROBLEM STILL EXISTS. VEHICLE HAS BEEN TO DEALERSHIP 6 PLUS TIMES SINCE MARCH 05 FOR THE SAME PROBLEM. *JB
Engine and engine cooling, Aug 18, 2005
2003 FORD EXPLORER BOYFRIEND'S DESCRIPTION OF EVENT: 1)I CAN CONSISTENTLY GET THE VEHICLE TO STALL OUT WHEN COASTING DOWN TO A STOP. IT IS ALL IN THE WAY OF THE COAST DOWN. IT IS MORE REPEATABLE IF YOU START BRAKING WAY BEFORE A STOP EVENT (SLOWLY COASTING IN). THE BAD THING IS THE EVENT IS SO QUIET THAT HALF THE TIME YOU DID NOT KNOW IT STALLED (UNLESS YOU WERE LOOKING AT THE IPC). YOU HAVE TO PUT THE CAR IN PARK OR NEUTRAL TO RESTART ENGINE EACH TIME EVENT OCCURS. I WOULD SAY IT HAS HAPPENED 30+ TIMES. 2) THE FAILURE IS A STALLED ENGINE. THE CONSEQUENCE COULD BE ROLLING OUT TO INCOMING TRAFFIC, THINKING THE VEHICLE IS RUNNING, YET THE ENGINE IS STALLED. ) NOTHING HAS BEEN DONE YET. TOOK IT INTO SHOP AND IT WAS SAID THAT NOTHING WAS SEEN (NOT A FORD DEALERSHIP).*JB
Engine and engine cooling, Aug 17, 2005
ABOUT 3 MONTHS AGO, MY EXPLORER BEGAN OCCASIONALLY EXPERIENCED DRAMATIC, RANDOM ENGINE ACCELERATION. WHILE DRIVING, THE RPMS WOULD SHOOT UP FOR NO APPARENT REASON. 2 MONTHS AGO, IT WAS TAKEN TO THE FORD DEALERSHIP IN MILLINGTON, TN. THEY FOUND NO PROBLEMS AND HINTED IT WAS "DRIVER ERROR". A WEEK LATER, I MADE AN 800 MILE DRIVE TO VISIT MY NEWLY HOSPITILIZED FATHER. THE SUDDEN, DRASTIC INCREASE IN RPM' STARTED OUT HAPPENING 1 - 2 TIMES IN THE FIRST 30 MINUTES. THE FREQUENCY RAPIDLY INCREASED, AND 4 HOURS INTO THE TRIP, THE SUDDEN ACCELERATION WAS OCCURRING AT LEAST 1 TIME EVERY 5 MINUTES OR SO. AFTER ARRIVING IN PITTSBURGH, THE EXPLORER WAS AGAIN TAKEN TO A FORD DEALERSHIP. THEY INFORMED ME THAT THE CO2 DETECTOR HAD GONE BAD. THIS WAS COVERED UNDER WARRANTY, BUT SINCE I WAS DRIVING WITH A BAD DETECTOR, THE EGR SENSOR WAS CAUSED TO MALFUNCTION. I WAS INFORMED THAT THIS WAS NOT COVERED UNDER THE WARRANTY SINCE IT WAS A RESULT OF MY CONTINUING TO DRIVE IT WITH A BAD CO2 DETECTOR. THE EGR SENSOR COST ME $300 TO GET REPLACED. A WEEK AFTER THIS "REPAIR" WAS MADE, I BEGAN THE TRIP BACK TO TN. 2 HOURS INTO THE TRIP, THE SUDDEN, DRASTIC ACCLERATION STARTED AGAIN, AND SOON WAS OCCURING SEVERAL TIMES EVERY 30 MINUTES. ON REACHING TN., I ONCE AGAIN TOOK THE EXPLORER TO THE FORD DEALERSHIP IN MILLINGTON. THEY WERE UNABLE TO FIND ANY PROBLEM. SO, NOT ONLY DID I PAY FOR A REPAIR THAT 1) WAS CAUSED BY THE DEALERSHIP'S INABILITY TO FIND A PROBLEM, IT 2) SHOULD HAVE BEEN COVERED UNDER THE WARRANTY. THEN IT BECAME APPARENT THAT THE "REPAIR" DID NOT EVEN FIX THE PROBLEM. TO THIS DAY, THE RANDOM ACCELERATION IS A PROBLEM.*AK
Engine and engine cooling, Electrical system, Aug 9, 2005
DRIVING DOWN INTERSTATE 91 IN MASS. MY 2003 FORD EXPEDITION BLEW OUT A SPARK PLUG. THIS WAS A FACTORY INSTALLED ORIGINAL PLUG . THIS VEHICLE IS EQUIPPED WITH THE 5.4 TRITON ENGINE WHICH SEEMS TO HAVE A HISTORY OF THIS PROBLEM. WE HAD TO BE TOWED TO A FORD DEALER FOR REPAIRS. RE-THREADING THE ENGINE HEAD, REPLACE THE DAMAGED COIL PACK AND A NEW SPARK PLUG. WITH LABOR MY BILL WAS OVER $700. THIS DOES NOT INCLUDE THE TOW FEE AND A NIGHT AT A LOCAL HOTEL (WE WERE TRAVELING FROM OUT OF STATE ON VACATION). UPON RESEARCHING THIS PROBLEM I HAVE READ DOZENS AND DOZENS OF STORIES LIKE MINE INVOLVING THIS TRITON CLASS ENGINE BUILT BY FORD. A SPARK PLUG SHOULD NOT BE BLOWN OUT OF THE ENGINE BLOCK PERIOD. WHEN DOZENS AND DOZENS OF PEOPLE WRITE IN TO SAY THEIR FORD MUSTANG, F150, EXPEDITION, F250, OR EXCURSION HAS BLOWN OUT A PLUG THAT'S UNACCEPTABLE. *NM
Engine and engine cooling, Feb 23, 2005
WHEN THE CONSUMER APPLIED THE BRAKE TO SLOW DOWN, THE VEHICLE CUT OFF. THE VEHICLE HAS BEEN TAKEN TO THE DEALER AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. *JB
Engine and engine cooling, Jan 18, 2005
VEHICLE LOSES POWER WHILE DRIVING. THE CHECK ENGINE LIGHT COMES ON. OWNER HAS TAKEN THE VEHICLE TO THE DEALER AND WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM. OWNER HAS ALSO CONTACTED THE MANUFACTURER WHO HAS BEEN OF NO HELP EITHER. PROVIDE FURTHER DETAILS. *JB
Engine and engine cooling, Dec 18, 2004
I'VE HAD TWO SEPARATE INCIDENTS WHERE MY 2003 FORD EXPLORER STALLED IN THE MIDDLE OF HEAVY TRAFFIC. I'M TAKING IT IN FOR SERVICE ON MONDAY THE 20TH. *JB
Engine and engine cooling, Oct 15, 2004
CONSUMER STATES THAT HE IS HAVING TROUBLE WITH HIS VEHICLE STARTING IN THE MORNING. WHILE DRIVING, THE VEHICLE STALLED. THE CONSUMER STATED HE HAS TAKEN THE VEHICLE TO THE DEALER SEVERAL TIMES AND EACH TIME THEY REPLACE A CHIP. *JB
Engine and engine cooling, Electrical system, Vehicle speed control, Aug 19, 2004
THE VEHICLE STALLED WHILE DRIVING AT 40 MPH. THE CONSUMER HAD THE VEHICLE TOWED. *LA THE VEHICLE WOULD NOT RESTART. THE FUEL PUMP WAS REPLACED. THE ANTI THEFT LIGHT HAD COME ON ALONG WITH THE RPM'S GOING UP. THE PROBLEM COULD NOT BE FOUND. THE VALVE BOOT AND THE SOLENOID WAS REPLACED. SOON AFTER, THE VEHICLE DIED AGAIN TWICE AFTER TWO REPAIR ATTEMPTS. *SC *JB
Suspension, Engine and engine cooling, Power train, Jul 15, 2004
VARIOUS COMPLAINTS INVOLVING THE 2003 FORD EXPLORER XLT.*MR CONSUMER BELIEVED THAT NOISE ON VEHICLE WAS COMING FROM REAR. REPAIRS AND/OR REPLACEMENTS WERE MADE ON: FRONT AND REAR SUSPENSIONS, TRANSFER CASE, AND SEALS IN THE REAR AXLE DUE TO LEAK. NOW, CONSUMER IS WAITING FOR A NEW AXLE ASSEMBLY TO BE REPLACED ON THE VEHICLE. ALSO, A COOLING SYSTEM NOISE ON VEHICLE BUT DEALER COUDN'T FIND THE SOURCE OF THE PROBLEM. *LA
Engine and engine cooling, Jun 28, 2004
VEHICLE FAILURE PROBLEMS WITH 2003 FORD EXPLORER.*MR WHILE DRIVING THE VEHICLE STALLED IN AN INTERSECTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS SLUDGE IN THE ENGINE. THE DEALER INSISTED THAT THE CONSUMER'S NEGLECT WAS THE CAUSED OF THE FAILURE AND IF HE REFUSED TO PURCHASE A NEW ENGINE FROM THEM THEY WOULD VOID MANUFACTURERS AND EXTENDED WARRANTY. THE CONSUMER INDICATED THAT HE TOOK CARE OF HIS VEHICLE PERFORMING ALL THE REGULARLY SCHEDULED MAINTENANCE. THE CONSUMER BELIEVES THIS PROBLEM IS RELATED TO A DEFECT IN THE TIMING CHAIN TENSIONER. *NM
Engine and engine cooling, Apr 1, 2004
THE VEHICLE JERKED WHILE BEING DRIVEN. THE VEHICLE HAS BEEN TAKEN TO THE DEALER 4-5 TIMES. EACH TIME THE TECHNICIAN STATED THE PROBLEM WAS REPAIRED BUT EACH TIME THE JERKING PROBLEM RETURNED. THE CONSUMER DOES NOT BELIEVE THAT THE TECHNICIAN CAN REPAIR THE PROBLEM. *NM THE VEHICLE WOULD OSCILLATE INTERMITTENTLY WHILE PULLING IN AND OUT OF A DRIVEWAY OR PARKING. THE WHEEL JERKED VIOLENTLY. THE CONSUMER LOST CONTROL OF THE VEHICLE AND THE ENGINE WOULD STALL WHEN THE STEERING OSCILLATED. *SC
Engine and engine cooling, Mar 16, 2004
VEHICLE STALLED INTERMITTENTLY. CONSUMER TOOK THE VEHICLE TO THE DEALER, AND LEFT IT THERE FOR 30 DAYS. DEALER WAS NOT ABLE TO DUPLICATE THE PROBLEM. *AK
Engine and engine cooling, Mar 13, 2004
AFTER DRIVING THE TRUCK FOR A LONG AMOUNT OF TIME SMELLS LIKE ROTTEN EGGS. *AK
Engine and engine cooling, Mar 6, 2004
ENGINE TAPS AND LOUD. *JB
Engine and engine cooling, Structure, Mar 2, 2004
WHILE THE CONSUMER WAS DRIVING AT AN UNDETERMINED SPEED ENGINE CHECK LIGHT APPEARED ON THE DASH, CAUSING THE VEHICLE TO STALL. CONSUMER CONTACTED DEALER ON FOUR OCCASIONS, BUT PROBLEM STILL OCCURS. *AK CONSUMER SEEKING OR VEHICLE REPLACEMENT REIMBURSEMENT FOR REPAIRS ON ENGINE, RIGHT REAR DOOR, AND CENTER CONSOLE LID. *LA
Engine and engine cooling, Electrical system, Feb 24, 2004
WHILE DRIVING 35 MPH VEHICLE STALLED. CONSUMER TOOK VEHICLE TO DEALER FOUR TIMES. THE FIRST TIME MECHANIC REPLACED AN AIR BYPASS VALVE. THE SECOND TIME MECHANIC RESET COMPUTER MODULE. THE THIRD AND FOURTH TIMES MECHANIC WAS NOT ABLE TO DUPLICATE THE PROBLEM. *AK *NM WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE DRIVER TOOK THE VEHICLE TO THE DEALER FOR ANALYSIS. THE MECHANIC CAN NOT DUPLICATE THE PROBLEM.
Engine and engine cooling, Feb 4, 2004
WHEN DRIVING AT 40 MPH VEHICLE JERKED AND THEN STALLED. WHEN STOPPING AT A RED LIGHT THE LIGHTS ON THE GAUGES CAME ON. CONSUMER HAD TO PUT VEHICLE IN PARK, THEN RESTART IT. CONSUMER TOOK VEHICLE TO THE DEALERSHIP. ALSO, CONSUMER TEST DROVE VEHICLE WITH THE MECHANIC, BUT THE PROBLEM RECURRED. *AK
Engine and engine cooling, Power train, Exterior lighting, Other or unspecified, Jan 15, 2004
I HAVE RECENTLY BOUGHT 2 BRAND NEW FORDS FROM CHAMPION FORD IN SHREVEPORT LOUISIANA. MY BRAND NEW FORD XLT EXPLORER 2 DOOR SPORT HAS BEEN IN THE SHOP FOR VARIOUS REPAIRS LONGER THAN I HAVE HAD THE VEHICLE. THE VEHICLE WAS PURCHASED ON 09/27/2003 SINCE THEN THE HOOD HAD TO BE RE-PAINTED, BOTH SIDE BODY MOLDING HAS BEEN REPLACED, THE FRONT TURN SIGNAL LIGHT CAME LOOSE , BOTH BOTTOM EXTERIOR BODY DOOR TRIM HAD TO BE REPLACED, INTERIOR TRIM PIECE BELOW THE REAR WINDOW BROKE AND HAD TO BE RE-PLACED, BUT THE MAIN PROBLEM IS A VIBRATION IN THE MOTOR/TRANSMISSION THAT VIBRATES THE DASH I HAVE SPENT ALREADY OVER $60.00 IN GAS BACK AND FORTH TO DEALERSHIP, ME AND MY WIFE HAVE TAKEN OFF TWO DAYS AT WORK COSTING US OVER $500.00 IN LOSS OF PAY, I HAVE ALREADY PAID THE FIRST TRUCK NOTE AND INSURANCE PAYMENT AND NOW THE TRUCK IS BACK AT THE DEALERSHIP FOR REPAIRS FOR APPROXIMATELY ONE MORE WEEK OF REPAIRS. ON 10/17/2003 THE TRUCK WAS BROUGHT BACK TO THE DEALERSHIP AND MY WIFE DROVE ANOTHER EXPLORER OF THE SAME MAKE/MODEL AND HAD NO PROBLEMS I THEN WAS TOLD BY THE SERVICE MGR. THAT THIS PROBLEM WAS INHERENT TO THIS MAKE/MODEL. I THEN APPROACHED THE SALE MGR. WITH THE HOPES OF EITHER EXCHANGING OR TRADING UP TOO THE 4 DOOR MODEL TO HELP DEFRAY THE PROFIT LOSS. IT WAS EXPLAINED TO ME THAT THE VEHICLE HAD ALREADY DEPRECIATED SOME $4000.00 AND THAT TO SWAP VEHICLES IT WOULD COST ME AN ADDITIONAL $75.00 AN UP A MONTH CAR NOTE. I HAVE CONTACTED FORD MOTOR COMPANY WHO BASICALLY TOLD ME I WAS STUCK WITH THE VEHICLE EVEN THOUGH THE DEALERSHIP HAS HAD THE VEHICLE LONGER THAN I HAVE HAD IT. I WAS SENT FROM EMPLOYEE TO EMPLOYEE MGR. OF THIS TO MGR. OF THAT. I WOULD APPRECIATE ANY INFORMATION OR IDEAS YOU COULD PROVIDE ME WITH THIS SITUATION. THIS VEHICLE IS TO BE MY WIFE'S TRUCK AND I WOULD LIKE HER IN A SAFE TRUCK THAT IS SAFE FOR HER TO TRAVEL IN. THE DEALERSHIP HAS ALREADY REPLACED THE COSMETIC FAULTS BUT HAS STATED THAT THIS PROBLEM IS OF DOUBTFUL OUTCOME.
Engine and engine cooling, Jan 8, 2004
WHILE DRIVING 40-45 MPH AND WITHOUT ANY INDICATION VEHICLE LOST POWER. CONSUMER PULLED VEHICLE OVER AND RESTARTED IT. THEN, RETURNED TO NORMAL DRIVING. *AK
Engine and engine cooling, Dec 31, 2003
THIS VEHICLE STALLS WHEN IDLING AT A RED LIGHT OR AT STANDSTILL. THIS VEHICLE ALSO DOESN'T ALWAYS START AT FIRST TRY. THERE IS ALSO EITHER A BAD CLUSTER OR LOSE WIRES TO THE DASH CLUSTER.
Engine and engine cooling, Dec 16, 2003
THE TRUCK STALLED WHILE DRIVING. WHEN THE INCIDENT OCCURRED THE TRUCK LOST ALL POWER STEERING AND BRAKES. THE DEALERSHIP RAN A DIAGNOSTIC TEST BUT NO FAILURE CODE WAS FOUND. *JB