2003 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,313 owner complaints filed for this model year. This is the 8th highest complaint count among 26 Explorer model years with reports.
Of the 2003 reports, 69 involved a crash and 19 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Representative owner complaints
1,313 reports, newest first.
Structure, Dec 27, 2008
FORD EXPLORER REAR HATCH DEFECT, CRACK IN HATCH, FORD HAS RELEASED A TECHNICAL BULLETIN BUT SAYS IT IS AN OWNER RESPONSIBILITY TO HAVE IT REPAIRED. AS A DISABLED VETERAN ON A FIXED INCOME I CANNOT AFFORD TO HAVE IT REPAIRED. THERE ARE HUNDREDS OF COMPLAINTS ON THE INTERNET REGARDING THIS ISSUE WITH BASICALLY THE SAME ANSWER FROM FORD. *TR
Latches/locks/linkages, Other or unspecified, Dec 27, 2008
I TOOK MY 2003 FORD EXPLORER TO FORD DEALERSHIP AND WAS REFUSE RECALL REPAIRS. WAS TOLD IT WOULD BE AT MY OWN EXPENSE BECAUSE HE COULD NOT FIND RECALL NOTICE IN FORD SYSTEM. BELOW IS THE DETAILS OF RECAP. AT THIS TIME THE LIFTGATE HINGE IS BROKEN AND WINDOW IS ABOUT TO FALL OFF. PLEASE HELP. VEHICLE MAKE / MODEL: MODEL YEAR(S): FORD / EXPLORER 2002-2003 FORD / MOUNTAINEER 2002-2003 MANUFACTURER: FORD MOTOR COMPANY MFR'S REPORT DATE: SEP 09, 2004 NHTSA CAMPAIGN ID NUMBER: 04V442000 PE04045 NHTSA ACTION NUMBER: PE04045. *TR
Electrical system, Dec 24, 2008
DOOR AJAR LIGHT COMES ON AND TURNS ON INTERIOR LIGHT WHICH MAKES DRIVING DIFFICULTY. INTERIOR LIGHT COME ON WITH NO WARNING. VEHICLE HAS NO DAMAGE AND PERIODS OF EXTENDED WET WEATHER CAUSES SENSOR TO MALFUNCTION. *TR
Engine and engine cooling, Fuel system, Gasoline, Power train, Dec 15, 2008
I PUT THE DATE OF INCIDENT AS THE DATE I PURCHASED THE VEHICLE. I PUT THIS DATE AS SUCH BECAUSE EVER SINCE I PURCHASED THIS VEHICLE, WE HAVE HAD NOTHING BUT RUN AROUNDS BY THE SERVICE PROVIDERS AND CONSTANT REPAIRS EVERY 3-7 MONTHS SINCE I PURCHASED THE VEHICLE. THE FIRST MAJOR REPAIR OCCURRED WHEN I HAD OWNED THE VEHICLE FOR 18 MONTHS, AT 35,998. IT HAD AN $1800 TRANSMISSION JOB. SUBSEQUENT REPAIRS HAVE BEEN FOCUSED TRANSMISSION ISSUES (ALWAYS SOMETHING SLIGHTLY DIFFERENT THAN PREVIOUS), ENGINE FUNCTION, AND OTHER MECHANICAL ISSUES. AN EXTENDED WARRANTY WAS PURCHASED, BUT DUE TO THE PARAMETERS OF THE WARRANTY, ALL ISSUES WERE NOT FIXED BECAUSE THEY "WERE NOT ABLE TO BE DUPLICATED", (I.E. AN INTERMITTENT TRANSMISSION ISSUE THAT HAD BEEN OCCURRING FOR 30,000 MILES). NOW THAT WE ARE OUT OF OUR WARRANTY VEHICLE, WE HAVE AN OVERPRICED VEHICLE THAT IS STILL OWED ON THAT WILL CONTINUE TO NEED SIGNIFICANT REPAIRS. THE MOST RECENT ISSUE IS THE HEATING ELEMENT, INCLUDING THE ACTUATOR AND BLEND DOOR FUNCTION. THIS FAULTY PIECE WILL FAIL IN THE COLD POSITION. THIS CAUSES A SAFETY ISSUE BECAUSE YOU ARE FACED WITH A REPAIR THAT YOU MAY NOT BE ABLE AFFORD (SINCE THEY CAN RUN UP TO $1200) AND HAVING HEAT IN THE WINTER. WITH THE CURRENT AUTO INDUSTRY HAVING THE ISSUES THEY ARE, THEY NEED TO BEGIN TO MAKE QUALITY VEHICLES THAT AREN'T MADE TO BREAK JUST TO GET MORE MONEY OUT OF CUSTOMERS. TO HAVE CONTINUED CUSTOMERS, A COMPANY MUST HAVE A CONSISTENT PRODUCT THAT PEOPLE CAN TRUST. THE CURRENT AMERICAN AUTO INDUSTRY DOES NOT HAVE THAT. *TR
Vehicle speed control, Dec 15, 2008
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE CRUISE CONTROL FAILED TO DEACTIVATE AFTER SEVERAL ATTEMPTS. IN ADDITION, THE CRUISE CONTROL ACTIVATION MECHANISM FAILED TO RESPOND AND THE VEHICLE WOULD NOT SLOW DOWN. IMMEDIATELY, THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD AND THE IGNITION KEY WAS TURNED OFF WITH THE GEAR SHIFTER PLACED IN THE PARK POSITION. THE VEHICLE COMPLETELY STOPPED. THE CONTACT WAS UNAWARE IF THE WARNING INDICATORS WERE ILLUMINATED ON THE INSTRUMENT PANEL. THE ENGINE REVVED AND THE RPM'S RACED WHEN THE IGNITION WAS RESTARTED. THE CONTACT TURNED OFF THE IGNITION AND, AFTER SEVERAL ATTEMPTS, THE ENGINE IDLED NORMALLY. WHENEVER THE CRUISE CONTROL SYSTEM WAS NOT IN USE, THE VEHICLE OPERATED PROPERLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 93,000. UPDATED 3/12/10 *CN UPDATED 06/01/10.*JB
Structure, Dec 14, 2008
2003 FOR EXPLORER EDDIE BAUER - THE REAR LIFTGATE PANEL UNDER THE REAR GLASS HAS A CRACK ALL THE WAY THROUGH IT. NO KNOWN CAUSE. THERE APPEAR TO BE A LARGE NUMBER OF VEHICLES WITH THIS PROBLEM. *TR
Power train, Dec 11, 2008
THE TRANSMISSION IN OUR 2003 FORD EXPLORER FAILED AND NEEDED TO BE REPLACED AFTER ONLY 58,000 MILES. FROM WHAT I'VE BEEN READING, IT SEEMS AS THOUGH OTHERS HAVE HAD SIMILAR PROBLEMS WITH 2003 EXPLORERS AND I WANTED TO DOCUMENT THE PROBLEM WE HAD. I CONTACTED FORD AND WAS TOLD THEY WERE UNAWARE OF ANY PROBLEM WITH THE TRANSMISSION AND THEY REFUSED ANY HELP. *TR
Suspension, Dec 8, 2008
WHILE DRIVING LOUD GRINDING NOISE FOLLOWED BY A PULLING TO THE SIDE. A DANGEROUS AND POSSIBLE CATASTROPHIC EVENT. THIS IS APPARENTLY A COMMON PROBLEM WITH FORD EXPLORERS. HAD CAR TOWED AND NEW WHEEL BEARING PLACED. A VERY EXPENSIVE AND SHOULD BE UNNEEDED REPAIR. *TR
Structure, Dec 4, 2008
THE REAR PANEL BELOW THE WINDOW ON THE HATCH JUST SUDDENLY CRACKED... IT WASN'T HIT OR ANYTHING, IT JUST CRACKED. *TR
Structure, Dec 1, 2008
TRIM PANEL ON THE BOTTOM OF REAR HATCH WINDOW DEVELOPED A LARGE CRACK UNEXPECTEDLY. CRACK IS VERTICAL FROM WINDOW TO BOTTOM OF LIFTGATE GLASS. *TR
Power train, Nov 26, 2008
I NOTICED MY TRANSMISSION SLIPPING AROUND 27 OCT 29TH 2008, TOOK IT TO A FORD DEALERSHIP FOR WHAT I PRESUMED WAS PERHAPS A NEEDED TRANSMISSION FLUSH, THE SERVICE MANGER TOLD ME THAT I HAD A TRANSMISSION PROBLEM AND THAT THE TRANSMISSION CAN GO AT ANY TIME, TWO DAYS, TWO MONTHS OR TWO YEARS, TOOK THE VEHICLE HOME THAT NIGHT, THE TRANSMISSION FAILED TO ENGAGE, HAD THE VEHICLE TOWED TO AAMCO FOR A FREE DIAGNOSTIC, WAS TOLD THAT THE TRANSMISSION IS GONE AND WOULD HAVE TO BE REBUILT AT A COST RANGING FROM 2500 TO 3500, I THEN CALLED FORDS NATIONAL NUMBER TOLD THEM THAT I AM A (4) TIME EXPLORER OWNER AND ASK IF THERE IS ANY HELP OR ASSISTANCE THAT I CAN RECEIVE FORM FORD, I WAS TOLD THAT FORD WILL HONOR ANY PRICE ASSISTANCE GIVEN TO ME BY ANY LOCAL FORD DEALERSHIP TO REPAIR MY TRANSMISSION, I CALLED MY LOCAL DEALERSHIP AND TOLD THEM WHAT NATIONAL HAD TOLD ME, THEY SAID THAT THEY WOULD REPAIR THE TRANSMISSION FOR $2200 OUT OF THE DOOR, LATER THAT DAY THAT NUMBER WAS REDUCED TO $1900, I TOLD AAMCO TO PLEASE MOVE MY VEHICLE TO THE DESIGNATED FORD DEALERSHIP, AFTER ABOUT 5 DAYS I RECEIVED A CALL FROM THE DEALERSHIP TELLING ME THAT THE VEHICLE IS FINISHED AND WAS TEST DRIVEN AND EVERYTHING WAS OK,, THEN IT WAS TEST DRIVEN AGAIN LATER THAT DAY AND A PROBLEM WAS DISCOVERED AND NOW THE VALVE BODY WOULD HAVE TO BE REPLACED AT A COST OF AN ADDITIONAL $400.00. I GOT MY VEHICLE BACK THEN AFTER ABOUT 10 DAYS I NOTICED THAT THE TRANSMISSION WAS SLIPPING AGAIN AND THERE WAS LEAK SPOTS ON MY DRIVEWAY, I TOOK IT BACK TO THE DEALER AND WAS TOLD THAT SOME SEAL IN THE TRANSMISSION IS LEAKING, HOWEVER IT IS UNDER WARRANTY, BUT I SHOULD REPLACE SOME SORT OF PUMP WITHIN THE TRANSMISSION FOR AND ADDITIONAL $300.....THIS IS THE CLASSIC BAIT AND SWITCH, THEY ARE THE PROFESSIONAL AND SHOULD BE COMPETENT AND EXPERIENCED ENOUGH TO DIAGNOSE AND FIX A TRANSMISSION. THE $1900 IS NOW $ 2600; I AM DONE WITH FORD AFTER OVER 15 YEARS OF LOYALTY. *TR
Structure, Nov 25, 2008
PLASTIC BODY PART BELOW REAR WINDOW GLASS CRACKED. *TR
Power train, Nov 25, 2008
O/D LIGHT BEGAN BLINKING, LATER ABS LIGHT ON. AAMCO SAID TRANNY WAS GOING OUT...PROBABLY TORQUE CONVERTER BUT COULD BE SEAL. RECOMMENDED JUNK YARD TRANNY. HE SAID THAT FORD HAD ALL KIND OF TROUBLE WITH THIS TRANSMISSION. *TR
Engine and engine cooling, Nov 24, 2008
MY 2003 FORD EXPLORER HEATING SYSTEM STARTED MAKING A CLICKING SOUND WHEN I TURNED IT ON, THEN I FOUND THAT IF I TURNED IT TO COOL SIDE THE CLICKING STOPPED, NOW THERE IS NOT HEAT AT ALL ONLY COLD AIR. I AM TOLD BY A FORD MECHANIC THAT IT IS A BROKEN BLEND DOOR, AN EXTREMELY COMMON & COSTLY REPAIR SINCE THE BLEND DOOR IS IN A RIDICULOUS SPOT BEHIND THE DASHBOARD THAT TAKES 6-8 HOURS OF REPAIR TO REMOVE & REPLACE THE $20 PART. I FOUND THOUSANDS OF COMPLAINTS FROM OTHER FORD OWNERS DATING BACK TO THE 1993 FORD RANGER MODEL WITH THE SAME PROBLEM...WHY IS THIS NOT FORCED TO BE A RECALL FOR FORD TO TAKE CARE OF THIS PROBLEM? THE PIN THAT BREAKS ON THE BLEND DOOR IS PLASTIC, ANY NIMROD KNOWS HEAT AND COLD WILL CAUSE PLASTIC TO BECOME BRITTLE AND BREAK, THUS YOU WOULD THINK THAT MAKING THE PIN METAL WOULD HAVE BEEN A SOLUTION YEARS AGO, IT IS ONLY A 3-4 INCH PIN...NOT THAT EXPENSIVE TO FIX BUT SURE IS COSTLY TO FIX THIS NUTTY ERROR FOR FORD. *TR
Structure, Nov 12, 2008
2003 FORD EXPLORER PAINT PEELING. *TR
Engine and engine cooling, Nov 10, 2008
I HAVE A FORD EXPLORER 2003 WITH 93000 MILES AND THE O/D LIGHT AS WELL AS THE SERVICE ENGINE SOON LIGHT IS ON. FROM MY RESEARCH IT SEEMS THIS IS A MAJOR PROBLEM THAT FORD REFUSES TO ADDRESS ON THE CAR MENTIONED. *TR
Structure, Nov 6, 2008
THE BACK LIFTGATE PANEL IS CRACKED ON MY 2003 FORD EXPLORER. I LIVE IN COLORADO AND THE LOCAL FORD SERVICE DEPARTMENT SAID IT WAS LIKELY DUE TO OUR DRY WEATHER, THEY HAVEN'T HEARD OF IT OCCURRING IN OTHER STATES. I TRAVEL BEYOND COLORADO FREQUENTLY AND HAVE SEEN SEVERAL OTHER VEHICLES WITH THE SAME PROBLEM. THIS SOUNDS LIKE A MANUFACTURER/FORD DEFECT THAT SHOULD BE CONSIDERED UNDER A RECALL. *TR
Electrical system, Nov 5, 2008
WHEN I PULL DOWN MY STEERING WHEEL, THE LEFT BLINKER DOES NOT WORK NEITHER DOES THE BRAKE LIGHTS. IF THE WHEEL IS UP EVERY THING WORKS. *TR
Electrical system, Nov 5, 2008
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE WARNING INDICATOR FOR THE DOORS ILLUMINATED ON THE INSTRUMENT PANEL AND WOULD NOT DIM. THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY STATED THAT THERE WERE NO DEFECTS. THE FAILURE PERSISTED OVER THE NEXT FEW MONTHS. THE CONTACT ALLOWED THE VEHICLE TO REMAIN PARKED FOR A COUPLE OF DAYS AND WAS UNABLE TO RESTART THE VEHICLE. THE BATTERY WAS REPLACED AND THE VEHICLE WAS ABLE TO BE DRIVEN AGAIN; HOWEVER, IT BEGAN TO STALL SHORTLY AFTERWARDS. THE VEHICLE HAS NOT BEEN REPAIRED. THE DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS 110,000 AND FAILURE MILEAGE WAS 100,000.
Suspension, Other or unspecified, Nov 4, 2008
I BOUGHT A 2003 FORD EXPLORER XLT RIGHT OFF THE LOT BRAND NEW. WITHIN MONTHS I NOTICED A SMALL WET SPOT IN THE REAR OF THE VEHICLE. AFTER MY FIRST OIL CHANGE I MENTIONED IT TO WHERE I BOUGHT THE VEHICLE AND THE TOLD ME THAT MY DIFFERENTLY IS LOW BUT NOT LEAKING. THEN I ASKED WHAT ABOUT THE WET SPOT ON THE GROUND. WITH 7 MONTHS FROM THAT A HUGE PUDDLE FROM THE REAR OF MY CAR ON VACATION WITH THE VEHICLE AND DROP IT AT A FORD DEALER IT'S MY REAR DIFFERENTLY SEALS. FIXED THAT PAID FOR IT BECAUSE THEY SAY WHERE AND TEAR. ABOUT 1 YEAR LATER SAME THING GET IT FIXED ABOUT 1 YEAR AND HALF SAME THING AND CONTINUE TO FIX IT. TALK TO FORD MOTOR COMPANY THEY SAY IT IS OUT OF WARRANTY BUT WHEN I STARTED CALLING THEM IN 2004 IT WAS ONLY 5 MONTHS OLD AND I PAID FOR THE PIECE TO BE REPAIRED. TODAY MY VEHICLE IS BACK IN THE SHOP FOR A FOURTH TIME SAME EXACT PROBLEM ALTHOUGH NOW THE FORD DEALERSHIP SAYS THE AXLE IS FROZEN IN THERE AND THEY NEED TO BREAK IT BEFORE FIXING THE REAR DIFFERENTIAL. WHY HASN'T THIS BEEN RECALLED. SEEKING HELP FOR THIS LEMON!!!! *TR
Electrical system, Oct 31, 2008
I PURCHASED A 2003 FORD EXPLORER IN APRIL OF 03. WHEN WE TOOK RECEIPT OF THE VEHICLE THE DOME LIGHT WAS NOT FUNCTIONING. THE VEHICLE WAS REPAIRED AND WE TOOK OVER THE VEHICLE. FROM ABOUT 6000 MILES WE HAD A PROBLEM WITH THE VEHICLE STALLING OR NOT STARTING IN COLD OR HUMID WEATHER. WE HAVE HAD THE CAR IN FOR SERVICE TO THE DEALERSHIP APPROXIMATELY 8-10 TIMES A YEAR FOR VARIOUS PROBLEMS. WE HAVE HAD THE FOLLOWING CONCERNS WITH THE VEHICLE; THE DOME LIGHTS HAVE BEEN OUT, THE REAR DRIVER WINDOW HAS GONE OUT, THE SERVICE ENGINE LIGHT HAS COME ON NUMEROUS TIMES, THE LIGHT FOR THE REAR DIFFERENTIAL HAS COME ON SEVERAL TIMES, THE POWER DOOR LOCKS HAVE FAILED OR LOCKED AND UNLOCKED WHEN DRIVING THE CAR AT SPEEDS ABOVE 40 MPH. WE HAVE HAD PROBLEMS WITH THE VEHICLE STALLING OR NOT STARTING IN COLD TEMPERATURES OR WHEN IT IS HUMID OR DAMP OUTSIDE. THEY HAVE REPROGRAMMED THE COMPUTER TWICE AND REPLACED VARIOUS SENSORS. THE DEALERSHIP ALSO PUT A FLIGHT RECORDER ON THE CAR TO TRY AND DETERMINE WHAT THE SENSORS WERE DOING AT THE TIME. ON ONE OCCASION, WHILE THE AUTO WAS AT THE DEALERSHIP, THE CAR WAS IN PARK, THE CAR ROLLED BACKWARDS. WE ARE STILL EXPERIENCING PROBLEMS WITH THE CAR STARTING HARD OR STALLING OR NOT STARTING AND ARE FRUSTRATED THAT NOTHING SEEMS TO BE ABLE TO BE DONE FOR IT. I HAVE PAID TO HAVE THE VEHICLE HOOKED UP TO THE MACHINE AND IT IS SHOWING A PROBLEM WITH THE FUEL SENSORS NOW. THE AUTO REPAIR SHOP STATED THE IGNITION COILS ARE RUSTY AND SHOULD NOT BE THIS WAY FOR THE CAR HAVING 60,000 MILES ON IT. AFTER THE ORIGINAL 3 YEAR WARRANTY WAS UP ON THE VEHICLE I TOLD THE DEALERSHIP I WANTED AN ADDITIONAL WARRANTY WHICH THE DEALER SUPPLIED WITH NO QUESTIONS ASKED. I REALIZE WITH IT BEING AN "INTERMITTENT PROBLEM" IT MAY BE HARD TO DIAGNOSE, BUT FORD HAS RECEIVED THEIR MONEY FOR THE PRODUCT, I DON'T THINK IT'S TOO MUCH TO EXPECT A "RELIABLE" CAR. THANK YOU FOR YOUR HELP WITH THIS MATTER. *TR
Wheels, Oct 25, 2008
CHROME WHEELS ON MY 2003 FORD EXPLORER LIMITED "CENTENNIAL" MODEL ARE CRACKED AND PITTED AT THE CENTER HUB WHERE THEY GET MOUNTED TO THE VEHICLE. I TRIED TO BUY NEW TIRES RECENTLY, BUT THE TIRE DEALER WILL NOT INSTALL NEW TIRES ON THESE WHEELS. THEY SAY THEY ARE A SAFETY HAZARD AND THAT THE WHEELS NEED TO BE REPLACED. THEY SAID THE WHEELS COULD FAIL AND CAUSE LOSS OF CONTROL OF THE VEHICLE. I REPLACED ONE OF THESE WHEELS BACK IN 2006, BUT NOW 2 MORE OF THEM ARE CRACKED. THESE ARE TOP-OF-THE-LINE CHROME WHEELS AND SELL FOR MORE THAN $400 EACH. *TR
Power train, Oct 23, 2008
VEHICLE WAS SERVICED IN JULY, 2008 AND MECHANIC AT COUNTRY FORD NOTED NOISE FROM REAR OF VEHICLE. WHILE DRIVING ON VACATION IN OCT. 2008, I NOTICED NOISE IN REAR WHICH WAS NOTICEABLE AT 35-40 MPH AND GETTING PROGRESSIVELY WORSE. BROUGHT VEHICLE TO COUNTRY FORD AND THEY FOUND THE REAR CARRIER BEARINGS WORN AND HAD TO REPLACE THE REAR DIFFERENTIAL. COST WAS $1132. VEHICLE NOT UNDER WARRANTY (52,000 MILES). VEHICLE HAS BEEN MAINTAINED AS PER FORD GUIDELINES AT COUNTRY FORD SERVICE, LEVITTOWN, NY. *TR
Engine and engine cooling, Oct 20, 2008
RE: FORD MOTOR COMPANY FORD MOTOR COMPANY IS ILLEGALLY CHARGING CUSTOMERS FOR COMPUTER ENGINE UPDATES. IN JULY OF 2008 MY SERVICE ENGINE LIGHT CAME ON IN MY 2003 FORD EXPLORER 2003. . I WAS TOLD BY THE SERVICE DEPARTMENT AT BUERGE FORD THAT MY ENGINE CODES HAD TO BE UPDATED PER FORD MOTOR COMPANY. THEY UPDATED THE ENGINE CODES IN 15 MINUTES AND CHARGED ME $128.00 DOLLARS FOR UPDATING FORDS NEW ENGINE COMPUTER CODES. THE PROBLEM I HAVE WITH FORD MOTOR COMPANY IS THAT IF THE ENGINE CODES ON MY FORD EXPLORER XLT 2003 NEEDED TO BE UPDATED TO FORDS NEW ENGINE CODES A RECALL SHOULD BE IMPLEMENTED, OR THE CHARGE SHOULDN'T BE PASS ON TO THE CONSUMER. A RECALL WAS NEVER DONE, AND FORD MOTOR COMPANY HAS BEEN ILLEGALLY PASSING ON THIS CHARGE TO THE CONSUMER FOR YEARS, WITHOUT A RECALL NOTICE. NOTHING WAS AT FAULT AT MY END. I HAVE A COPY OF MY BILL FOR YOUR RECORDS ON THIS ILLEGAL CHARGE. PLEASE INVESTIGATE FORD MOTOR COMPANY FOR NOT IMPLEMENTING A RECALL NOTICE FOR THIS PROBLEM WITH THEIR SUV'S, CAR'S AND TRUCKS. SINCERELY. JEFFREY ROTH *TR
Visibility, Oct 19, 2008
WHILE OUT OF TOWN, VACATIONING AND TOURING FOR FALL COLORS, I LOST ALL POWER TO THE CLIMATE CONTROL SYSTEM AFTER A SHORT COFFEE STOP. WHEN I STARTED MY EXPLORER I NOTICE I HAD NO HEAT, FANS, DEFROSTER OR POWER TO THE CLIMATE CONTROL SYSTEM. THINKING I HAD BLOWN A FUSE, I OPENED THE OWNERS MANUAL AND CHECKED THE FUSE DIAGRAM PAGES FOR THE SYSTEM THAT WAS NOT WORKING. I CHECKED ALL THE FUSES INDICATED BUT, I FOUND NONE OF THEM HAD BLOWN. AFTER DETOURING AND HEADING FOR THE LOCAL SMALL TOWN, I PURCHASED AN EMERGENCY FUSE REPLACEMENT AND TESTER KIT AS IT WAS NOW GETTING DARK, TRYING TO CONTINUE RE-CHECKING ANY FUSES (WHILE IN THE CONFINED AND MOST AWKWARD PLACE TO INSTALL A FUSE CONTROL PANEL UNDER THE DASH BOARD ON THE DRIVERS SIDE) WAS GOING TO HAVE TO WAIT TILL DAYLIGHT. ON MY RETURN TO MY CAMPSITE I CHANGE THE HEAD LIGHTING FROM AUTO TO MANUAL AND PULLED OUT ON THE KNOB TO TURN ON THE FOG LIGHT SYSTEM. AS I DID THIS ALL POWER TO MY CLIMATE CONTROL SYSTEM RETURNED AND WAS WORKING NORMAL AGAIN. THIS COULD HAVE BEEN A REAL PROBLEM AS THE NEXT MORNING I WOKE UP TO FROST AND 0` TEMPERATURE AND OVERCAST FOR THE DAY. *TR