2003 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,313 owner complaints filed for this model year. This is the 8th highest complaint count among 26 Explorer model years with reports.
Of the 2003 reports, 69 involved a crash and 19 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Representative owner complaints
1,313 reports, newest first.
Electrical system, Jul 29, 2003
ON JULY 28 WHILE MY WIFE WAS DRIVING OUR NEW EXPLORER SPORT TRAC IT JUST STOP RUNNING. SHE STARTED IT UP AND IT RAN FOR ABOUT 1MIN THEN CUT OFF AGAIN STRANDING HER IN THE MIDDLE OF A HIGHWAY IN A TURN LANE WE REPORTED IT TO FORD IT TOOK OVER 2 HRS FOR THEM TO GET A TOW TRUCK TO TOW THE TRUCK TO THE DEALER IT ALSO HAPPENED ON THE 27TH. ALSO THE OWNERS MANUAL PAGES ARE NOT RIGHT WHEN YOU LOOK AT ABOUT HOW TO CHANGE A TIRE IT GIVE YOU A PAGE NUMBER AND IT SHOWS SOMETHING ELSE LIKE HOW TO CHANGE OIL.*AK
Service brakes, Hydraulic, Jul 29, 2003
ANTILOCK BRAKE WARNING LIGHT COMES ON AND GOES OFF. WHEN LIGHT COMES ON THE BRAKE PEDAL WILL GO TO THE FLOOR AND WILL STILL STOP, BUT PEDAL PULSATES VIGOROUSLY. THIS OCCURS UNDER NORMAL BRAKING. ALSO WHEN THE LIGHT IS ON, UNDER A HEAVY STOP, ALL FOUR WHEELS WILL LOCK UP. THE TRUCK HAS BEEN AT THE DEALER (GWINNETT PLACE FORD, DULUTH, GA) FOR FIVE WEEKS NOW. THEY SAY THAT THEY HAVE FOUR OTHER EXPLORERS WITH THE SAME PROBLEM. FORD CURRENTLY DOES NOT HAVE ANY WAY TO FIX THE PROBLEM AT THIS POINT. THERE HAS BEEN A REVISED ANTILICK BRAKE CONTROL MODULE THAT WAS SUPPOSED TO BE RELEASED LAST FRIDAY. AS OF THIS MORNING, FORD HAS STOPPED THE RELEASE WITH "QUALITY ISSUE - ALL PARTS ARE BAD AND CANNOT BE SOLD" SO NOW I AM BACK AT THE STARTING POINT AND STILL DRIVING A SMALLER RENTAL VEHICLE INSTEAD OF THE $34,000 TRUCK MY COMPANY BOUGHT FOR ME TO DRIVE TO DO MY JOB.*AK
Equipment, Jul 25, 2003
ON MY NEW FORD EXPLORER, THERE IS A AIR CONDITIONER LEAK IS LETTING 134A GAS INTO THE OZONE LAYER. 134A PISSES OUT OF THE A/C SYSTEM EVERYTIME I USE THE AIR CONDITIONER UNIT.*AK
Service brakes, Hydraulic, Jul 25, 2003
ON MY NEW FORD EXPLORER WHEN I APPLY THE BRAKES AT SPEEDS ABOVE 40 MPH WHOLE FRONT END SHAKES VIOLENTLY, THE STEERING WHEEL ALSO SHAKES VIOLENTLY, AND THE VEHICLE LOSES CONTROL.*AK
Structure, Jul 22, 2003
CONSUMER STATES THAT VEHICLE HAD BEEN SITTING FOR 40 MINUTES WHEN THE REAR HATCHBACK WINDOW EXPLODED. CAUSE UNKNOWN. *AK
Air bags, Jul 16, 2003, crash
WHILE DRIVING 50-55 MPH VEHICLE WENT OFF THE ROAD INTO A DITCH AND HIT A TELEPHONE POLE. UPON IMPACT, FRONT AIR BAGS DID NOT DEPLOY. *AK
Visibility, Jul 14, 2003
WHILE DRIVING REAR WINDOW EXPLODED WITHOUT WARNING. DEALER NOTIFIED. *AK
Suspension, Jul 11, 2003
CONSUMER STATED THAT WHILE DRIVING AT HIGH SPEEDS VEHICLE WILL VIBRATE HEAVILY. DEALER NOTIFIED. *AK
Vehicle speed control, Jul 7, 2003
VEHICLE ROLLED BACKWARD WITH KEYS REMOVED AND FORD SAID NO DEFECT FOUND. *AK
Fuel system, Gasoline, Jun 23, 2003
WHEN REFUELING GAS SHOOTS BACK UP THROUGH FILLER PIPE ONTO CONSUMER.*AK
Visibility, Jun 18, 2003
WHILE DRIVING THE 2003 FORD EXPLORER, THE RIGHT REAR WINDOW SHATTERED UNDER NORMAL DRIVING CONDITIONS. *NLM
Engine and engine cooling, Jun 16, 2003
VEHICLE ENGINE MISSING AND LOST POWER WHILE ATTEMPTING TO ACCELERATE ONTO ON-RAMP. ATTEMPT TO RESTART FAILED. HAD TO CALL FOR TOW. DEALERSHIP COULDN'T FIND ANYTHING WRONG. *NLM
Electrical system, Jun 15, 2003
JUNE 2, 2003 6:40 PM PICKED UP THE BRAND NEW EXPLORER SPORT TRAC FROM TREADWELL FORD AND DROVE HOME TO WEST MOBILE. JUNE 3, 2003 7:20 AM DROVE THE NEARLY 30 MILE COMMUTE TO WORK IN NORTH MOBILE COUNTY. UPON PARKING THE VEHICLE, IT SMELLED HOT, WITH A NEARLY BURNT ELECTRICAL SMELL. JUNE 3, 2003 ~8:40 PM LEFT WORK AFTER LONG DAY. DROVE APPROXIMATELY 3 MILES, WHEN RADIO CONSOLE WENT BLACK. SHORTLY THEREAFTER, ENTIRE DASHBOARD PANEL LIGHTING, HEADLIGHTS, AND ELECTRICAL SYSTEM STARTED TO ACT ERRATICALLY. PULLED INTO BP GAS STATION, AND VEHICLE COMBUSTION SYSTEM BEGAN TO SPUTTER. BRAKED TO STOP VEHICLE MOTION TEMPORARILY, AND VEHICLE SEEMED TO ACT DRIVABLE AGAIN. ATTEMPTED TO LEAVE BP STATION, BUT VEHICLE STOPPED AND WOULD NOT RESTART. NEEDED ASSISTANCE TO PUSH VEHICLE OUT OF ENTRANCE TO HIGHWAY 43. CREOLA POLICE OFFICER AND ANOTHER MAN WHO BOTH ASSISTED WITH PUSHING THE VEHICLE WHILE I STEERED IT STATED BRAKE LIGHTS WERE ACTING ERRATICALLY. JUNE 4, 2003 ~8:50 AM TALKED WITH DON DAVIS IN TREADWELL FORD SERVICE AND EXPLAINED WHAT HAD HAPPENED LAST NIGHT. JUNE 4, 2003 ~5:30 PM DON DAVIS LEFT A MESSAGE AT MY HOME THAT THEY WERE WORKING ON THE VEHICLE BUT COULD NOT FIND ANY PROBLEM. JUNE 5, 2003 ~11:30 AM DON DAVIS LEFT A MESSAGE AT MY HOME THAT BY DRIVING THE VEHICLE AROUND, HE WAS ABLE TO REPRODUCE WHAT HAPPENED TO ME THE EVENING OF JUNE 3. JUNE 5, 2003 ~5:30 PM DON DAVIS LEFT A MESSAGE THAT THE VEHICLE WAS READY TO BE PICKED UP AS THE ALTERNATOR HAD BEEN REPLACED. *NLM
Power train, Jun 13, 2003
TRANSMISSION INDICATOR LIGHT ON. TRANSMISSION SLIPS DURING SHIFTING. DEALER INITIALLY SAID THERE WAS NOTHING THEY COULD DO UNTIL FORD ENGINEERING GIVES THEM THE FIX. SECOND VISIT TO DEALERSHIP THEY REBUILT TRANSMISSION TWO DAYS LATER TRANSMISSION IS SLIPPING AGAIN. *NLM
Electrical system, Jun 11, 2003
ON NUMEROUS OCCASIONS MY 2003 FORD EXPLORER XLT HAS STALLED WHILE DRIVING.*AK
Exterior lighting, Jun 10, 2003
I PURCHASED A NEW 2003 FORD EXPLORER SPORT TRAC THIS YEAR AND THE HEADLIGHTS ARE MADE SO THAT YOU CANNOT ADJUST THEM FOR SIDE VISION. I HAVE HAD THE TRUCK TO TWO DIFFERENT DEALERS AND THE TECHNICIANS SAY THAT IT IS A DESIGN FAULT. DRIVING THIS VEHICLE AT NIGHT IS COMPARABLE TO HAVING TUNNEL VISION. MY TRUCK IS EQUIPPED WITH FOG LIGHTS AND THEY DO HELP WITH THE SIDE VISION BUT THEY ONLY WORK ON LOW BEAM. EVEN WITH THE FOG LIGHTS THE AREA TO THE SIDE OF THE TRUCK ARE BLACKED OUT. IN THE MONTHS THAT I HAVE HAD THIS VEHICLE I HAVE ONLY DRIVEN ABOUT SIX TIMES AT NIGHT. I DO NOT KNOW ANYONE ELSE THAT OWNS A SIMILAR TRUCK SO I HAVEN'T BEEN ABLE TO FIND OUT IF EVERYONE HAS THIS PROBLEM OR JUST ME.*AK
Latches/locks/linkages, Jun 5, 2003
FORD EXPLORER, 4-DOOR, 200 WINDOW ON REAR TAILGATE DOOR "POPS" OPEN ON ROUGH ROADS. HAPPENED 4 TIMES WITH NEW VEHICLE WITH UNDER 5,000 MILES.*AK
Air bags, Jun 5, 2003
I HAVE A 2003 FORD EXPLORER, ON MAY 25, 2003 I WAS TAKING AN ELDERLY LADY FROM A BOARDING HOME THAT I VOLUNTEER AT, TO THE CEMETARY. I GOT HER IN THE EXPLORER, TURNED THE KEY ON AND THE DRIVER SIDE AIR BAG EXPLODED, I NEVER EVEN GOT TO PUT THE CAR IN GEAR OR ANYTHING. .MY HUSBAND (GORDON SHERNAN) TALKED WITH FORD MOTOR COMPANY AND BECAUSE OF THE VEHICLE BEING OVER WARRANTY, THEY WEREN'T THE LEAST BIT CONCERNED. I WOULD REALLY LIKE TO KNOW WHY ONE WENT OFF AND NOT THE OTHER, AND WHY IT WENT OFF BY JUST STARTING THE VEHICLE. I FEEL THIS IS REALLY A SAFETY ISSUE,NOT ONLY DID IT SCARE HALF THE LIFE OUT OF BOTH OF US, BUT MAKES YOU WORRY EVERY TIME YOU GET IN A CAR WITH AIR BAGS. IF I HAD BEEN DRIVING ON A ROAD WAY, I CERTAINLY WOULD HAVE HAD AN ACCIDENT. I FIND IT VERY LAX ON FORD MOTOR COMPANY PART THAT THEY ARE NOT CONCERNED AT ALL. FORTUNATELY I WALKED AWAY WITH JUST A SORE CHEST, SHOULDER AND STIFF NECK.*AK
Parking brake, Engine and engine cooling, Fuel system, Gasoline, Jun 3, 2003
THE VEHICLE EXPELLED GASOLINE EVERYTIME THE CONSUMER WAS REFUELING THE TANK AND THE GAS PUMP AUTOMATICALLY SHUT OFF, AS IT IS DESIGNED TO DO. THE PROCESS OF FILLING THE TANK INCREASED FIVE FOLD, TAKING APPROXIMATELY 25-30 MINUTES, BECAUSE THE PUMP REPEATEDLY SHUT OFF AND EXPELLED GAS. THE MANUFACTURER WAS NOTIFIED AND WAS AWARE OF THE PROBLEM BUT THERE WAS NO CURRENT FIX FOR THE PROBLEM. THE EMERGENCY BRAKE NEEDED ADJUSTING AND THE CHECK ENGINE LIGHT ILLUMINATED. *MR *SCC *NLM
Visibility, Jun 2, 2003, crash
REAR VIEW MIRROR GIVES A FALSE IMAGE, WHEN THERE ARE NO CARS BEHIND VEHICLE DRIVER CAN OT SEE IN REARVIEW WINDOW. BUT IF CARS ARE BEHIND DRIVER CAN SEE. CONSUMER WAS INVOLVED IN AN ACCIDENT AS A RESULT, DRIVER WAS INVOLVED IN AN ACCIDENT. *AK
Seat belts, May 19, 2003
REAR SEAT BELT FOR THE MIDDLE SEAT IN A 2003 FORD ZX2. DEALERSHIP TOLD ME THAT THEY COULD INSTALL THE SEAT BELT BUT IT WOULD VOID MY WARRANTY AND WOULD BE VERY COSTLY. FORD CUSTOMER SERVICE TOLD ME THE SAME THING. *JB
Structure, May 16, 2003
I JUST BOUGHT A FORD EXPLORER SPORT 2 DOOR TO TOW MY BOAT. THE SPECS FOR TOWING PROVIDED BY FORD ARE 5100 LBS. MAXIMUM TRAILER WEIGHT, 350 LBS. MAX TONGUE WEIGHT. MY BOAT & TRAILER IS 3200 LBS AND TONGUE WEIGHT 280 LBS., WELL WITHIN SPECS. MY FIRST TRIP TRAILERING 20 MILES TO THE LAKE THE VEHICLE THEN TRAILER SWERVED, SINCE THE WEIGHT PUSHES THE REAR DOWN & FRONT END UP SO THAT LITTLE WEIGHT REMAINS ON THE FRONT TO CONTROL STEERING. THE FORD ENGINEER CONSULTED SAID "IF HE BOUGHT THE EXPLORER TO TRAILER WHY DIDN'T HE BUY THE 4 DOOR" (IMPLYING IT HAS A LONGER WHEEL BASE & IS MORE STABLE. THE SERVICE DIRECTOR & SHOP FOREMAN AT THE DEALER AGREED THAT THE FRONT END IS TOO HIGH TO BE SAFE BUT FORD REFUSES TO TAKE ANY ACTION TO CORRECT. NLM
Visibility, May 6, 2003
THE DRIVER'S POWER WINDOW BUTTON WAS VERY SENSITIVE. THE SLIGHTEST TOUCH/BUMP CAUSED THE WINDOW TO OPEN FULLY. THE CONSUMER ALMOST HAD AN ACCIDENT DUE TO THIS PROBLEM, WHILE DRIVING IN A RAIN STORM. *JB
Tires, May 5, 2003
WHILE DRIVING THE STEERING WHEEL BEGAN TO VIBRATE EXCESSIVELY. THE CONSUMER LOOKED OUT OF THE REAR VIEW MIRROR AND NOTICED THE TIRE WAS ROLLING DOWN THE HIGHWAY. *NLM
Engine and engine cooling, May 2, 2003
WHILE DRIVING THE VEHICLE SHUT OFF. *NLM