2017 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,700 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Explorer model years with reports.
Of the 2017 reports, 34 involved a crash and 11 involved a fire. 51 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
SeatsSep 11, 2019
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Campaign 19V651000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SteeringAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Campaign 17V530000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerMay 22, 2017
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Campaign 17V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerDec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Campaign 16V925000 on NHTSA.gov
Representative owner complaints
1,700 reports, newest first.
Engine, Jul 24, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATES THAT WHILE DRIVING SHE WOULD EXPERIENCE BLURRED VISION, TROUBLE SWALLOWING, SEVERE HEADACHES AND TINGLING SENSATIONS IN HER ARMS AND LEGS. THE CONTACT HAD BEEN TO SEVERAL HOSPITALS AND CLINICS WHERE SHE HAD NUMEROUS TESTS, PLACED ON SEVERAL MEDICATIONS AND RECEIVED A DIAGNOSIS OF SMALL FIBER NEPHROPATHY. THE CONTACT ALSO HAD A HEART MONITOR IMPLANT DUE TO HER ILLNESSES. IN JULY 2018, THE CONTACT RECEIVED A CALL FROM HER DEALERSHIP (ROMEO FORD OF KINGSTON, LLC 128 NY-28, KINGSTON, NY 12401 (845) 338-7800) WHERE SHE WAS INFORMED THAT THERE WAS AN ISSUE WITH THE EXHAUST AND WAS ASKED IF SHE WOULD LIKE TO MAKE AN APPOINTMENT TO HAVE THE VEHICLE SERVICED. FORD CORPORATION THEN GAVE THE CONTACT A LOANER VEHICLE WHILE THEY MADE REPAIRS. ON JUNE 10, 2019, THE CONTACT RECEIVED A LETTER FROM HER CARDIOLOGIST WHERE THEY DETERMINED THE OFFICIAL DIAGNOSIS TO BE CARBON-MONOXIDE POISONING AND THAT UPON RECEIVING A LOANER VEHICLE, THE PATIENT NO LONGER EXHIBITED THE SAME SYMPTOMS WHEN DRIVING THE PREVIOUS VEHICLE. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *DT *DT *DT*JB
Suspension, Jul 19, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). WALDORF FORD (LOCATED AT 2440 CRAIN HWY, WALDORF, MD 20601, (301) 234-7591) STATED THAT THE PART WAS NOT AVAILABLE AND EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Engine, Jul 18, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS AT A STOP LIGHT, THE VEHICLE SHOOK AND A RATTLING NOISE WAS HEARD COMING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Engine, Jul 12, 2019
SINCE THE DAY I PURCHASED MY SUV IT HAS HAS A ROTTEN EGG SMELL WHEN ACCELERATING AND WHEN IT IS UNDER ANY POWER. IT IS MAKING MY PASSENGERS SICK. THE DEALER SAID BECAUSE IT WAS NOT THROWING ANY CODES THERE WAS NOTHING THAT COULD BE DONE ABOUT IT. I'M GOING TO PUT A CO DETECTOR IN MY CAR TO MAKE SURE IT IS NOTHING TO DO WITH CO EXPOSER.
Suspension, Jul 12, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUTN OF TIME FOR THE RECALL REPAIR. GARY YEOMANS FORD (1420 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, (386) 310-2342) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Tires, Jul 12, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50/R20/105H. THE CONTACT NOTICED THAT THE INNER AND OUTER AREAS OF THE TWO FRONT TIRES WERE WORN. THE CONTACT DROVE TO PERFORMANCE FORD LINCOLN BOUNTIFUL (1800 S MAIN ST, BOUNTIFUL, UT 84010, (888) 476-8961), BUT THE TIRES WERE NOT DIAGNOSED OR REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 16,381.
Electrical system, Service brakes, Jul 7, 2019, crash
WHILE DRIVING TO WORK, WHILE THE VEHICLE WAS IN MOTION, I HEARD A LOUD POP SOUND, ENGINE BEGAN TO SMOKE. HAD VEHICLE TOWED IN TO LOCAL FORD DEALERSHIP WHICH INDICATED BAD CELL IN MANUFACTURERS BATTERY CAUSING IT TO BLOW AND SPRAY BATTERY ACID ALL OVER ENGINE COMPONENTS AT 26,127 MILES. DEALERSHIP DID NOT FOLLOW PROPER PROCEDURE WHEN REPLACING BATTERY AND LEFT ACID ON ENGINE AND COMPONENTS. BATTERY ACID HAD EATEN THROUGH BRAKE SYSTEM COMPONENTS, WIRING AND CAUSED SEVERE CORROSION UNDER HOOD. BY NOT ADDRESSING THE SAFETY CONCERN WHEN CONFRONTED AND DURING MULTIPLE VISITS AND PHONE E CALLS, BRAKE SYSTEM ABS FAILED CAUSING A FRONT END COLLISION BY SLAMMING INTO ANOTHER CAR IN THE INTERSTATE RESULTING FROM BRAKE SYSTEM FAILURE.
Power train, Jul 3, 2019
FORD EXPLORER TRANSMISSION COMPLAINT I TOOK MY 2017 FORD EXPLORER INTO FORD DEALER AND EXPLAINED ABOUT A SHIFTING PROBLEM BETWEEN 1ST AND 2ND GEAR THE BUT THEY FOUND NOTHING DURING TECHNICIAN DIAGNOSTICS IN OCTOBER OF 2017 I STARTED EXPERIENCING THE JERKING PROBLEM AGAIN EXCEPT THIS TIME IT WAS DURING MY FIRST MORNING START UP AND ACCELERATING FROM 1ST TO 2ND GEAR AND WOULD GET A SUBSTANTIAL JERK. AGAIN TECHNICIAN FOUND NOTHING. PROBLEM CONTINUED ON MORNING START UPS AND DECIDED TO TAKE BACK INTO THE FORD DEALER A 3RD TIME FOR DIAGNOSTICS WITH WARMER WEATHER NOW, JUNE 12, 2019, THIS TIME THE SERVICE MANAGER EXPERIENCED THE JERK AFTER SEVERAL HOURS OF THE CAR SITTING AFTER SERVICING THE EXPLORER FOR OTHER RECALL NOTICES. PARKED CAR OVERNIGHT AND WHEN THE TRANSMISSION TECHNICIAN STARTED THE CAR IN THE MORNING AND ACCELERATED, HE EXPERIENCE THE SAME JERK BETWEEN GEARS. FINALLY SOMEONE BELIEVES I AM HAVING A PROBLEM!! FORD DEALER TRANSMISSION TECHNICIAN PERFORMED DIAGNOSTICS AGAIN AND STILL NOTHING FOUND. FORD DEALER DECIDED TO CHECK TROUBLE SHOOTING BOARD FROM FORD SERVICE BULLETINS AND FOUND INFORMATION IDENTIFYING THE CONDITION CAUSE WHICH ADDITIONAL DOCUMENTATION WILL FOLLOW.*DT CONSUMER STATED TRANSMISSON PROBLEM WILL NOT GO AWAY AND THE CURRENT MILEAGE IS 59,438.*JB
Other or unspecified, Jul 1, 2019
WHILE DRIVING THE VEHICLE AFTER PURCHASING IT, THE FRONT PASSENGER DOOR LOCK RATTLES. I'VE TAKEN IT TO THEM 4 TIMES BEFORE THEY SUPPOSEDLY REPLACED IT BUT IT STILL RATTLES. THEY DID NOT REPLACE IT.
Other or unspecified, Jul 1, 2019
WE HAVE BEEN SMELLING CARBON MONOXIDE IN THE CABIN DURING HEAVY ACCELERATION (MERGING ONTO HIGHWAY FOR EXAMPLE); IT IS ESPECIALLY WORSE WHEN THE AC OR HEAT IS ON. WE HAD IT "FIXED" SEVERAL MONTHS AGO WHEN FORD OFFERED A SOLUTION TO PLUG GAPS. THE PROBLEM PERSISTS AND HAS NOT IMPROVED. WE OFTEN HAVE OUR CHILDREN IN THE CAR AND I AM CONCERNED ABOUT THEIR SAFETY. WE'VE CONTACTED FORD AND THE LOCAL DEALER SEVERAL TIMES TO NO AVAIL.
Other or unspecified, Engine, Jun 29, 2019
GETTING BAD HEADACHES AND FEELING SLEEPY WHEN DRIVING MY FORD EXPLORER DON'T LIKE HAVING MY 7MONTH OLD IN THE CAR.
Steering, Suspension, Air bags, Jun 28, 2019
VEHICLE HAS AN NHTSA RECALL NOTICE#:19V435 AND A FORD ISSUED RECALL#:19S17 WHICH INDICATES AS FOLLOWS: RECALL DESCRIPTION: REAR SUSPENSION TOE LINK REPLACEMENT. RISK TO SAFETY: A FRACTURE OF A REAR TOE LINK SIGNIFICANTLY DIMINISHES STEERING CONTROL, INCREASING THE RISK OF A CRASH! I HAVE CONTACTED 3 DIFFERENT DEALS IN MY AREA (ECINO, CA, 91316) ALL SAID THAT THE REPLACEMENT PARTS ARE CURRENTLY UNAVAILABLE. IN ADDITION, ON THURSDAY, JUNE 27TH, 2019 I HAVE CONTACTED FORD MOTOR COMPANY TO SEE IF THE ISSUE CAN BE RESOLVED BUT I GOT THE SAME ANSWER. THEY SAID I HAVE TO WAIT UNTIL THE PARTS ARE AVAILABLE AND THEY ARE CURRENTLY BACK ORDERED WITH NO ESTIMATED TIME FOR THE ISSUE WITH THE VEHICLE CAN BE RESOLVED. THEY HAVE ASKED ME IF I WOULD LIKE FORD MOTOR COMPANY TO "LEMON" THE VEHICLE AND BUY IT BACK, I REPLIED: "ABSOLUTELY YES". THEY HAVE OPENED A CASE#: [XXX] I AM SERIOUSLY WORRIED FOR MY LIFE WHEN DRIVING THE FORD EXPLORER. I SUFFER FROM UNDERSTEERING WHENEVER I ATTEMPT A LEFT OR RIGHT TURN. AT SPEED OVER 40 MPH, THE VEHICLE WILL START SHAKING GIVING ME A SENSE OF ALMOST NO GRIP TO THE ROAD. IN ADDITION, I CONSTANTLY HAVE THE "FRONT AIRBAG" LIGHT ON (SEE PICTURE ATTACHED) THE DASHBOARD, BOTH WHEN VEHICLE IS IN MOTION & STATIONARY. THIS ISSUE HAPPENED BEFORE AND I TOOK THE CAR TO A FORD DEALER TO RESOLVE THE ISSUE (THE SERVICE TECH SAID THAT THE SENSOR WAS MALFUNCTIONED AND IN A CASE OF AN ACCIDENT, "FRONT AIRBAG" MIGHT NOT DEPLOY!!! THIS IS ABSOLUTELY ABSURD. I HERE BY CERTIFIE THAT MY VEHICLE IS SERVICED ON TIME (SEE PICTURE ATTACHED) AND CURRENTLY HAS 29,492 MILES ON IT (SEE PICTURE ATTACHED). I AM NOT SURE WHAT IS NHTSA PART IN ALL OF THIS, BUT IF YOU CAN HELP ME DEAL WITH FORD MOTOR COMPANY IN RESOLVING THESE ISSUES AND GET RID OF THIS VEHICLE, L WILL BE VERY PLEASED AND APPRECIATIVE. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Wheels, Jun 26, 2019
I TOOK MY VEHICLE IN FOR SERVICE AT LANDERS FORD IN COLLIERVILLE, TN ON 6/11/2019 BECAUSE I HAD A SLOW LEAK IN ONE OF MY TIRES AND NEEDED AN OIL CHANGE. THE TECHNICIAN WHO COMPLETED THE SERVICES TOLD ME THAT I NEED NEW TIRES. I QUESTIONED THIS BECAUSE THE TIRES ONLY HAD 28,222 MILES ON THEM. I WAS TOLD THAT THE TIRES THAT FORD PLACED ON THIS VEHICLE BEFORE IT WAS SOLD TO ME (HANKOOK) WERE WEARING OUT BEFORE THEY NORMALLY WOULD. (MY UNDERSTANDING IS THAT THE TIRES HAVE A 50,000 MILE WARRANTY ON THEM.) I ASKED WHAT WE COULD DO ABOUT GETTING THEM REPLACED AND WAS TOLD BY THE SERVICE ADVISOR THAT I WOULD HAVE TO BUY NEW TIRES. I EXPLAINED THAT THIS WAS UNACCEPTABLE AND CALLED FORD MOTOR COMPANY. I SPOKE WITH SEVERAL REPRESENTATIVES AT FORD BECAUSE I KEPT GETTING HUNG UP ON DURING THE CONVERSATION. ONE OF THE REPRESENTATIVES TOLD ME THAT FORD WOULD PAY 30% OF THE COST OF NEW TIRES. WE EVENTUALLY WERE ABLE TO GET A CASE OPEN ON THE ISSUE (CASE #CAS-21837229). FORD CONTACTED THE DEALER TO WORK ON A SOLUTION. ON 6/26/19, I RECEIVED A CALL FROM THE DEALERSHIP THAT THEY HAD CONTACTED THE TIRE MANUFACTURER AND WAS TOLD THAT THERE IS NOTHING THEY WOULD DO. THE SERVICE MANAGER INSTRUCTED ME TO CALL FORD BACK. I CALLED FORD, AND THEY TOLD ME THEY WOULD NOT DO ANYTHING FOR ME BUT THAT I SHOULD SAVE MY RECEIPT WHEN I GET NEW TIRES IN CASE A SERVICE ACTION/RECALL WAS ISSUED IN THE FUTURE.
Engine, Jun 26, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED A CUSTOMER COURTESY SERVICE LETTER TO HAVE THE VEHICLE EVALUATED AND REPAIRED FOR FUMES INSIDE THE CABIN AND A SOFTWARE PATCH IMPLEMENTED. THE REPAIRS WERE PERFORMED ON MAY 15, 2018, BUT THEY DID NOT CORRECT THE FAILURES. VILLAGE FORD (11660 SE NORTH, US-441, BELLEVIEW, FL 34420) WAS CONTACTED AND ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22,158.
Wheels, Jun 25, 2019
WE NOTICED SEVERE PREMATURE TIRE WEAR ON THE FACTORY TIRES ON OUR 2017 FORD EXPLORER. THE SUV CAME WITH HANKOOK 255/50R20 105H VENTUS S1 NOBLE 2 TIRES WHICH STARTED SHOWING SIGNS OF PREMATURE WEAR WITHIN 15,000 MILES. NOW ONE IS COMPLETELY BALD AT 33,042 MILES AND THE OTHERS ARE PEELING/CRACKING. WE MADE SURE THE TIRES HAD SUFFICIENT AIR PRESSURE, AND ROTATED THEM AT EVERY OIL CHANGE, YET THEY STILL KEPT WEARING. THAT ONE TIRE HAS BEEN COMPLETELY BALD SINCE 30,000 MILES (ZERO TREAD AND WEAR INDICATOR BAND SHOWING). WE SAW THE NOTICE UNDER NHTSA ID: 10137109 (MANUFACTURER COMMUNICATION NUMBER: SSM 47195) AND MULTIPLE REPORTS OF BLOWOUTS. WE CALLED FORD ON 6-25-2019 AND FORD TOLD US THEY WOULD COVER 30% OF THE COST BUT WOULD REPLACE THEM WITH THE SAME KIND OF TIRE. WE CHOSE TO GET ANOTHER BRAND OUT OF AN ABUNDANCE OF CAUTION. THESE TIRES ARE GOING TO GET SOMEONE KILLED.
Wheels, Jun 21, 2019
EQUIPPED WITH HANKOOK TIRES VENTUS S1 NOBLE 2 255/50R20 THAT HAVE EXCESSIVE EARLY TREAD WEAR AND SCALLOPING/FLAKING ALONG THE EDGES. CAR HAD LESS THAN 16,000 MILES WHEN WEAR NOTICED. HAD TIRES ROTATED AND ALIGNED AGAIN TO ENSURE NOT CAUSED BY THESE ISSUES. NOW WORN TO THE POINT OF UNSAFE. ONLY DRIVEN ON HIGHWAY AND CITY STREETS.
Steering, Other or unspecified, Electronic stability control (ESC), Jun 21, 2019
I WAS STUCK AT A STANDSTILL IN TRAFFIC ON A CITY HIGHWAY WITH MY FAMILY ON FATHER'S DAY WHEN THE DASH LIT UP WITH MULTIPLE WARNINGS SUCH AS "STEERING LOSS STOP SAFELY," "SERVICE ADVANCETRAC," "STABILITY CONTROL OFF," AND "HILL START ASSIST NOT AVAILABLE." I WAS NOT MOVING AND COULD NOT UNDERSTAND WHAT HAPPENED. NO ONE WAS INJURED AND THE VEHICLE'S POWER STEERING FAILED. THE VEHICLE WAS NOT OVERHEATING. ROADSIDE BROUGHT THE VEHICLE TO A NEARBY DEALER. EVENTUALLY, TWO DAYS LATER, THE COMPUTER SAID WE NEEDED A NEW STEERING COLUMN (I THOUGHT A STEERING COLUMN SHOULD LAST THE LIFE OF THE VEHICLE...). THERE WERE NO WARNING SIGNS, NO LEAKS, AND NO STRANGE NOISES. OF COURSE, I WAS PAST MY WARRANTY. PRETTY HEFTY BILL. THERE IS AN NEW RECALL FOR A REAR SUSPENSION PROBLEM THAT WAS ISSUED JUST DAYS EARLIER.
Steering, Suspension, Jun 19, 2019
REAR SUSPENSION TOE LINK RECALL: DRIVING APPROXIMATELY 50 MILES/HR WITH MY HUSBAND BEHIND THE WHEEL AND MYSELF AND OUR 3 CHILDREN IN THIS FAMILY VEHICLE, THIS REAR SUSPENSION BROKE. WE LIVE IN RURAL SALINE COUNTY AND DRIVE GRAVEL DAILY. THE INCIDENT HAPPENED WHILE ENTERING A BRIDGE ON A HIGHWAY. WE LOST ALMOST COMPLETE CONTROL OF STEERING REQUIRING THE DRIVER TO COMPLETELY TURN THE WHEEL AS QUICKLY AS POSSIBLE IN ONE DIRECTION AND TURN BACK AS QUICKLY AS POSSIBLE IN THE OTHER SWERVING AND FORCEFULLY CIRCLING BACK AND FORTH ON A BRIDGE UNTIL THE VEHICLE FINALLY CAME TO A STOP FURTHER DOWN THE ROAD. GOD' GRACE ALONE SAVED US FROM GOING OVER THE BRIDGE, OR HITTING ONCOMING TRAFFIC OR HAVING INJURIES, POTENTIALLY FATAL AT THIS RATE OF SPEED AND LOCATION. I AM DISSATISFIED IN THE NOTIFICATION OF RECALL INFORMATION FROM THE DEALER AND NHTSA. I ONLY FOUND OUT WHAT MUST HAVE HAPPENED AFTER GOOGLING 'FORD EXPLORER' AND SEEING A NEWS POST 2 DAYS EARLIER. THE NOTIFICATION OF THE RECALL WILL COME MUCH TOO LATE IN THE MAIL IN THE NEXT COUPLE WEEKS. TOO LATE! THERE HAS GOT TO BE A BETTER, FAST WAY OF NOTIFYING DRIVER SO THE RECALL PARTS MORE TIMELY. WE HAVE THE TECHNOLOGY. PUT YOUR FAMILY IN THIS SITUATION AND SAY THIS WAY OF NOTIFYING THE CONSUMER IS ADEQUATE!
Other or unspecified, Jun 16, 2019
I HAVE A POPPING NOISE WHEN I TURN MY VEHICLE TO LEFT. I HAVE HAD AN AXLE AND REAR DIFFERENTIAL REPLACED. IT CONTINUES TO MAKE A POPPING NOISE. I HAVE ALSO HAD 2 ALIGNMENTS AND MY REAR TIRES WORE BALD ON THE EDGES ANYWAY. I HAVE HAD IT IN THE SHOP SEVERAL TIMES FOR A RATTLING NOISE WHEN THE VEHICLE IS UNDER STRESS. I HAVE HAD ALL THESE ISSUES WITHIN A SHORT TIME OF OWNING THE VEHICLE AND CONTINUE TO HAVE THEM
Steering, Jun 15, 2019
DRIVING ONE DAY IN THE NEIGHBORHOOD AND POWER STEERING LOCKED UP BRIEFLY INTERMITTENTLY, WITH THE ERROR MESSAGE. TURNED CAR OFF AND ON AGAIN AND WAS FINE, LATER ON IN THE DAY POWER STEERING LOCKED UP FOR GOOD AND THE ERROR MESSAGE IS ALWAYS THERE.
Other or unspecified, Jun 9, 2019
I'M THE OWNER OF A 2017 FORD EXPLORER. AT THE TIME I WRITE THIS COMPLAINT MY SUV IS FOR THE FOURTH TIME AT THE DEALER SHIP, FOR THE SAME PROBLEM SINCE A BOUGHT IT IN SEPTEMBER 2017: EXHAUST FUMES ENTERING THE CABIN. 3 WEEKS ALREADY SINCE I DROPPED IT AT PLANET FORD. ON 05/24/2019 I WENT BECAUSE I'VE BEEN HAVING HEADACHES, DIZZINESS AND IRRITATED EYES WHILE BEHIND THE WHEEL OF MY SUV. I HAD A CRACKED WINDSHIELD THAT ALSO NEEDED TO BE REPAIR. I WENT LAST FRIDAY, 06/07/2019, TO ASK ABOUT MY CAR AND NO ONE KNEW EXACTLY WHAT WAS GOING ON AND THE WINDSHIELD WASN'T CHANGED AT ALL. PLEASE LET ME INFORM THAT I HAVE PAID THE MOST EXPENSIVE WARRANTY THAT FORD HAS. LAST TIME MY CAR WAS AT THE DEALER THEY REPLACED THE COMPLETE EXHAUST SYSTEM. THIS IS ONLY LIKE APPLYING A BAND-AID, IT ONLY LASTS UNTIL IT FALLS DOWN. MY COMMUTE IS 60 MILES EVERY DAY. I DRIVE TOLL WAYS WITH SPEED LIMITS OF 75 M/PH. MY SUV SMELLS LIKE SULFUR OR EXHAUST ODOR IN THE VEHICLE CABIN. THE ODOR IS PRESENT REGARDLESS OF VENTILATION MODE (RE-CIRCULATION OR FRESH-AIR). THIS CONDITION MAY BE WORSENED WHEN THE VEHICLE IS HEAVILY ACCELERATED TO PASS TRAFFIC OR CARS OR FOR AN EXTENDED PERIOD OF ACCELERATION, WHICH IS LOGICAL IF A DRIVE MORE THAN 54 MILES OF MY COMMUTE ON HIGHWAYS. IN THE FORD EXPLORER OWNER'S MANUAL YOU CAN READ: 'DO NOT DRIVE YOUR VEHICLE IF YOU SMELL EXHAUST FUMES. CARBON MONOXIDE IS PRESENT IN EXHAUST FUMES. TAKE PRECAUTIONS TO AVOID ITS DANGEROUS EFFECTS.' THE SUV HAD BEEN TO THE DEALER SEVERAL TIMES WITHOUT RESOLUTION. THIS SUV IT IS A HUGE SAFETY CONCERN FOR ME, THAT I DRIVE IT MORE THAN 300 MILES PER WEEK AND MY CHILDREN THAT ACCOMPANY ME AT THE BACK SEAT WERE THE 'SMELL' IS EVEN WORSE. COMPLAINTS FOR FUMES IN THE CABIN: 1 I WAS TOLD THAT I SHOULD USE THE A/C ON RE-CIRCULATION. NOTHING WAS WRONG 2 CHANGED A VALVE 3.CHANGED THE EXHAUST SYSTEM. 4. 3 WEEKS IN THE DEALER 05/24/2019.
Engine, Jun 3, 2019
MAY 29TH 2019 I WENT INTO HEALEY FORD IN GOSHEN NY AFTER NEARLY 4 WEEKS OF HAVING HUGE PLUMES OF WHITE SMOKE POURING OUT OF MY EXHAUST PIPES EVERY TIME I PUSHED ON THE GAS OR STOPPED. IT DIDN'T MATTER IF I WAS ON THE HIGHWAY OR A CITY STREET THE ISSUE STILL OCCURED. THE SMELL WOULD PERMIATE THE ENTIRE INSIDE OF MY CAR. WE ALREADY HAD THE RECALL FIXED FOR THE EXHAUST SYSTEM CYCLING BACK INTO THE CAR SO THIS IS ALARMING. IT GOT PROGRESSIVELY WORSE AS THE WEEKS PASSED AND THE PLUMES BECAME THICKER AND VERY SMELLY. WHEN I EXPLAINED THE PROBLEM THEY TOOK IT INTO THE SHOP. ABOUT AN HOUR AFTER TAKING IT BACK INTO THE SHOP THE SERVICE MANAGER CAME BACK TO ME AND SAID THAT HE AND 2 OTHER TECHS PERSONALLY ENDED UP LOOKING AT IT AND AGREE THEY BELIEVE IT IS THE TURBO. I AM TAKING IT BACK IN TODAY JUNE 3, 2019 AND THEY SAID THEY WOULD BE TAKING APART THE ENTIRE EXHAUST SYSTEM AND ENGINE TO FIX IT. I AM CONCERNED BECAUSE THERE WAS A RECALL FOR THIS EXACT PROBLEM THAT POSTED JANUARY 23, 2017 COVERING ONLY 1163 2017 FORD EXPLORERS( NHTSA CAMPAIGN #16V925000). I CALLED FORD AND REPORT AND WHAT HAS BEEN OCCURING, WHAT WAS SAID, AND MY CONCERNS ON MAY 30, 3019. I EXPLAINED MY CONCERNS ABOUT THEM POSSIBLY MISSING SOME CARS AND PUTTING US AT RISK. THEY NOTATED IT, BUT WERE ADAMANT THAT MY EXPLORER IS NOT INVOLVED. TODAY, JUNE 3 2019, I WILL BE DROPPING MY EXPLORER OFF AT HEALEY AND THEY WILL HAVE IT FOR A FEW DAYS. I AM HOPING NHTSA WILL TAKE ANOTHER LOOK INTO THIS RECALL AND REALLY MAKE SURE ALL CARS THAT HAVE THE ISSUE ARE COVERED. IT'S A DANGEROUS RECALL AND I BELIEVE SOME HAVE BEEN MISSED AND FORD IS NOT LOOKING INTO IT FURTHER WHICH PUTS PEOPLE'S LIVES AT RISK. I WILL FOLLOW UP WITH THE RESULTS OF THE DEALERSHIP'S ASSESSMENT AND DIAGNOSIS WHEN IT IS COMPLETED.
Other or unspecified, Jun 1, 2019
WHEN ACCELERATING, VEHICLE CAB FILLS WITH EXHAUST FUMES; SMELL CAUSES PASSENGERS TO FEEL SICK.
Electrical system, May 31, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THE BLUETOOTH DISCONNECTED AND THE GPS AND TEMPERATURE SENSORS WERE UNRESPONSIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 50,000.
Structure, Other or unspecified, May 23, 2019
EXCESSIVE WIND NOISE FROM THE FRONT CABIN AT HIGHWAY SPEEDS. TERRIBLE ON WINDY DAYS AS IT GETS WORSE. BEST GUESS WOULD BE POOR DOOR SEAL AROUND THE LATCH AREA. DOOR RUBBER WAS PREVIOUSLY REPAIRED BUT NO FIX. VERY NOISY IN CABIN AT HIGHWAY SPEEDS, AND ON BOTH DOORS THE GREASE AROUND THE CONTROL ARM FOR THE DOOR HAS COME AWAY AND BECOME SQUEAKY TWICE. SOMETHING DOESN'T SEEM TO BE ALIGNED PROPERLY.