2017 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,700 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Explorer model years with reports.
Of the 2017 reports, 34 involved a crash and 11 involved a fire. 51 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
SeatsSep 11, 2019
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Campaign 19V651000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SteeringAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Campaign 17V530000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerMay 22, 2017
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Campaign 17V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerDec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Campaign 16V925000 on NHTSA.gov
Representative owner complaints
1,700 reports, newest first.
Visibility/wiper, May 14, 2019
DRIVING ON INTERSTATE, TEMPERATURE AROUND 54 DEGREES, LIGHT RAIN, NO TRAFFIC, HEARD A LOUD "POP" NOISE. BROKEN GLASS FROM THE SUNROOF SLID OFF THE ROOF ON TO THE ROAD. FOUND A LARGE HOLE IN THE CENTER OF THE SUNROOF WINDOW. INSURANCE ADJUSTER FOUND NO POINT OF IMPACT AND DECLARED IT AN INTERNAL STRESS FRACTURE/PART FAILURE/MANUFACTURER DEFECT. IT WAS NOT COVERED BY INSURANCE. MILEAGE WAS AT 19,000.
Tires, Wheels, May 11, 2019
I PURCHASED A 2017 FORD EXPLORER XLT AND AFTER 20,000 MILES I WAS TOLD THE TIRES NEEDED TO BE REPLACED. I AGREE WITH THE SERVICE MAN AND AM LOOKING TO REPLACE THEM. I LOOKED AT THE TIRES, HANKOOK, VENOUS S1NOBLE 2, 255/50R20 105H AND SAW THE DOT DATE WAS 002881, 2012.. IF I'M READING THIS CORRECT THE TIRES WERE FIVE YEARS OLD UPON BUYING THE VEHICLE AND THEY ARE NOW SEVEN YEARS OLD WITH 20,000 MILES ON THEM. I BELIEVE THEY ARE UNSAFE AND WERE PROBABLE UNSAFE WHEN I BOUGHT THE VEHICLE
Steering, May 6, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING, THE STEERING SEIZED AND THE "STEERING ASSIST FAULT, SERVICE REQUIRED" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CROSSROADS FORD OF PRINCE GEORGE (877-331-9405, LOCATED AT 4500 WHITEHILL BLVD, PRINCE GEORGE, VA 23875) WHERE IT WAS DETERMINED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL; HOWEVER, THE CONTACT WAS OFFERED A DISCOUNT OF $1,082 TOWARDS THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Other or unspecified, May 2, 2019
STRONG BURNING SMELL AND EXHAUST LIKE SMELL ENTERING THE CABIN OF THE VEHICLE. THE SMELL COMES IN THROUGH THE AIR VENTS AND IN THROUGH THE WINDOWS WHEN THEY ARE ROLLED DOWN. THE VEHICLE SMELLS LIKE IT IS BURNING AT TIMES WHILE OTHER TIMES IT PRODUCES A STRONG SULFUR SMELL. THIS ISSUE IS SPORADIC AND SEEMS TO OCCUR MOSTLY WHEN THE VEHICLE IS RAN AT HIGHWAY SPEEDS OR WHEN ACCELERATING RAPIDLY.
Power train, Apr 30, 2019
TRANSMITION FAILURE. THE VEHICLE WAS ON A HIGHWAY AND LOST ACCELERATION AND POWER TO DRIVE CREATING AN UNSAFE CONDITION.
Fuel/propulsion system, Apr 29, 2019
CARBON MONOXIDE POISONING. UPON DRIVING THE VEHICLE TO WORK, I NOTICED I WAS VERY TIRED AND WAS FIGHTING TO KEEP MY EYES OPEN. I DOZED OFF MULTIPLE TIMES AND ALMOST HIT SOMEONE HEAD ON. THIS HAPPENED FOR MONTHS. I THEN NOTICED I STARTED HAVING HEADACHES AND COULD NOT FOCUS ON MY COMPUTER AT WORK. I INSTALLED A CARBON MONOXIDE DETECTOR IN MY VEHICLE AFTER HEARING ABOUT THE "POTENTIAL" ISSUE, AS THE DEALERSHIP CALLED IT. THE DETECTOR REGISTERED 12-16 PPM'S MOST DAYS. I'M HORRIFIED TO THINK ABOUT THE EXPOSURE I'VE HAD FOR THE LAST 2.5 YEARS. I TOOK THE VEHICLE INTO FORD TO CORRECT THE "POTENTIAL" ISSUE. A FEW DAYS AFTER PICKING IT UP, THE DETECTOR WENT OFF AGAIN, REGISTERING 10 PPM'S. I WAS ON A 2.5 HOUR TRIP HOME AND HAD TO ROLL THE WINDOWS DOWN 6 TIMES BECAUSE THE DETECTOR KEPT GOING OFF.
Power train, Other or unspecified, Engine, Apr 22, 2019
THE CAR LURCHES FOR THE FIRST 40-50 FEET AT SLOW SPEEDS WHILE APPLYING MINIMAL PRESSURE ON THE GAS PEDAL. IT HAPPENS THE INITIAL TIME PUTTING IT IN DRIVE AFTER EACH ENGINE START, REGARDLESS OF PUTTING IT IN REVERSE FIRST OR NOT. IT USED TO ONLY HAPPEN AFTER EVERY FEW STARTS, BUT HAS PROGRESSED TO EVERY SINGLE TIME NOW AND SOME CAN BE VERY AGGRESSIVE. THE DEALERSHIP HAS ATTEMPTED TO FIX THE ISSUE 5 TIMES NOW, WITH THE 5TH TIME RESULTING IN THEM SAYING IT IS A "NORMAL CHARACTERISTIC" OF THE VEHICLE, WITHOUT BEING ABLE TO EXPLAIN WHAT IS CAUSING IT. I WAS TOLD BY THE LOCAL SERVICE MANAGER THAT HE "DOESN'T KNOW WHY IT IS DOING IT, BUT IT'S NORMAL." HE THEN PROCEEDED TO COMPARE THE CHARACTERISTIC TO SOMEONE POORLY RELEASING THE CLUTCH ON A MANUAL VEHICLE AND AGAIN, STILL CLAIMING THAT EVERYTHING IS PERFECTLY NORMAL.
Wheels, Apr 19, 2019, crash
ON APRIL 19, 2019 I BROUGHT MY CAR TO FORD IN TORRANCE CALIFORNIA. THIS IS THE SECOND TIME I BROUGHT MY CAR TO THEM. I'M LEASING A 2017 FORD EXPLORE WITH HANCOCK TIRES. THESE HANCOCK TIRES ARE STANDARD ON ALL THE FORD EXPLORES. AT MILE 3000 I RECEIVED A SIDEWALL BLOWOUT ON MY PASSENGER REAR TIRE. AND WHILE 20,000 I NOTICED THE TREADING ON THE TIRES WERE VERY LOW, AND AT 25,000 THE RADIOS BEGAN TO SHOW. THIS IS WHEN I BROUGHT THE CAR BACK TO THE FORD DEALER. THE TECHNICIANS STATED THAT THIS TIRE WAS DEFECTIVE AND NEEDED TO BE REPLACED. ALL FOUR HAD A TREADING THAT WAS EXTREMELY LOW. THE PROBLEM IS FORD IS CHARGING THE CONSUMER THE COST OF LABOR THE COST OF TAXES AND 70% THE COST OF THE TIRE. I BELIEVE WHEN THERE'S A DEFECTIVE TIRE OR ANY COMPONENT IN THE CAR THE SALES VENDOR IS RESPONSIBLE FOR REPLACING THE DEFECTIVE PART. FURTHERMORE I BELIEVE THE SALES VENDOR FORD SHOULD MITIGATE THE PROBLEM WITH THESE TIRES TO PROTECT THE CONSUMERS THEY ARE SELLING TO. THIS IS NOT WHAT HAPPENED IN THIS CASE AND MANY OTHER CASES. THE REASON I FOUND OUT MY TIRE TRADE-IN WAS LOW , WAS I PROCEEDED TO STOP MY CAR AT A STOP SIGN WHERE THERE WAS WATER OVERFLOWING AND I HYDROPLANED THROUGH THE INTERSECTION WITH MY YOUNG KIDS IN THE BACKSEAT. THESE TIRES ARE GOING TO KILL PEOPLE IF THEY ARE NOT RECALLED AND TAKE IT OFF ALL HER CARS. I AM A DOCTOR, AND I SEE PATIENTS WHO ARE INJURED IN ACCIDENTS ALL THE TIME BUT USUALLY TWO PERSONAL AIR. AFTER REVIEWING ALL OF THE NEGATIVE REVIEWS AND DEFECTS FROM THIS TIRE ONLINE I BELIEVE IT'S NEGLIGENCE BY THE FORD MOTOR COMPANY AND HANCOCK TIRES IF THIS MATTER IS NOT RESOLVED.
Tires, Apr 17, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 TIRES, SIZE: 255V/50R/20-105H. UPON INSPECTION, IT WAS DISCOVERED THAT PIECES OF THE RUBBER TREAD HAD SEPARATED FROM THE TIRE ON BOTH THE FRONT DRIVER AND PASSENGER SIDES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. VETERANS FORD (7201 LINEBAUGH AVE, TAMPA, FL) WAS INFORMED OF THE FAILURE. THE DOT NUMBER AND VIN WERE UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 21,000.
Fuel/propulsion system, Apr 15, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT SMELLED FUMES INSIDE THE VEHICLE. THE FUMES GAVE THE CONTACT HEADACHES. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN UNKNOWN DEALER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 33,000.
Wheels, Apr 15, 2019
BEFORE LEAVING FOR FLORIDA I HAD MY 2017 EXPLORER SERVICED AT THE DEALERSHIP. THERE WAS APPROX 16,000 MILES AND TIRES WERE CHECKED TO BE FINE. THESE TIRES ARE HANKOOK VENTUS S1 NOBLE TIRES. FIVE AND A HALF MONTHS LATER 18,000 MILES, TREAD IS WORN AND THEY ARE CHIPPING AND PEALING AND I HAD A BLOWOUT ON THE HIGHWAY.
Structure, Apr 13, 2019
THE DRIVER AND PASSENGER A PILLAR COVERS ARE COMING OFF.
Structure, Apr 13, 2019
THE PASSENGER SIDE A PILLAR COVER AND DRIVER'S SIDE B PILLAR COVER ARE COMING OFF.
Structure, Apr 13, 2019
THE DRIVER'S SIDE A PILLAR COVER IS COMING OFF.
Structure, Apr 12, 2019
THE PLASTIC IS COMING OFF ON THE "A" PILLAR ON THE PASSENGER SIDE.
Air bags, Seat belts, Apr 7, 2019
THE SECOND ROW SEATBELT AIRBAGS CONTINUE TO SET OFF THE AIRBAG SENSOR ON THE CONTROL PANEL AND FORD TECHNICIANS CAN FIND NOTHING TO CORRECT. SENSOR SET OFF WHILE DRIVING AND PASSENGER BELTED INTO DRIVER SIDE SECOND ROW SEAT BELT THAT CONTAINS A SEATBELT AIRBAG.
Structure, Apr 5, 2019
THE LEANING EDGES OF CAR HOOD HAS PAINT BUBBLES. THE LOCAL FORD REPRESENTATIVE STATED THIS WAS A CLASSIC FAULT OF FORD IN LATER MODELS WITH ALUMINUM HOODS. HE STATED THAT MOISTURE WILL PENETRATE THE PAINT AND CAUSE BUBBLES. HE STATED THAT FORD MOTOR WILL NOT CORRECT PROBLEM NOR WILL THEY REPAINT AT THEIR EXPENSE.
Structure, Mar 29, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE INSPECTION BY AN INDEPENDENT MECHANIC, CORROSION WAS FOUND ALL AROUND THE VEHICLE. BROADWAY AUTO (1010 S MILITARY AVENUE, GREEN BAY, WI 54304, (855) 395-2127)SCHEDULED A DIAGNOSTIC APPOINTMENT AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 3,092. THE CONSUMER STATED THE VEHICLE WAS DAMAGED WHEN A CAR WASH CHAIN BROKE. THE CAR WASH'S DOOR DROPPED ON THE VEHICLE AND THE CHAIN WRAPPED AROUND THE VEHICLE CAUSING SEVERE DAMAGE. WHILE AWAITING THE REPAIR, THE VEHICLE BEGAN TO RUST DUE TO WATER DAMAGE FROM THE CAR WASH. *JS *DT
Tires, Mar 27, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT ALL FOUR TIRES WERE ROTATED AND IT WAS OBSERVED THAT THE TREAD ON THE DRIVER'S SIDE TIRE WAS MISSING CHUNKS OF RUBBER. THE CONTACT HAD AN UNKNOWN FORD DEALER CONTACT THE TIRE MANUFACTURER ON HIS BEHALF. THE MANUFACTURER INFORMED THE DEALER THAT THE VEHICLE HAD 40,000 MILES, WHICH EXCEEDED THE WARRANTY COVERAGE. THE TIRES WERE INCLUDED IN NHTSA CAMPAIGN NUMBER: 15T024000 (TIRES). THE TIRE MANUFACTURER HAD NOT RESPONDED BACK TO THE CONTACT DIRECTLY. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 20,000.
Other or unspecified, Mar 25, 2019
SINCE A WEEK AGO I AM FEELING A STRONG SMELL IN THE VEHICLE ONCE I TURN IT ON AND WHEN I TURN ON THE AIR CONDITION IT INCREASES ALOT. I HAVE GOTTEN STRONG HEADACHES BECAUSE OF THIS ODOR AND MY PREOCUPATION IS THAT I AM WITH MY CHILDREN MOST OF THE TIME. I CALLED FOR A CHECK UP AND THEY GAVE ME AN APPOINTMENT. MY PREOCUPATION IS THAT IT WILL HAPPEN AGAIN.
Steering, Mar 25, 2019
WHILE DRIVING 60 MPH MY STEERING WHEEL SEIZED COMPLETELY, A BELL STARTED RINGING, AND AN INDICATOR LIGHT ON MY DASHBOARD STARTED FLASHING THAT STEERING FAILED. PLEASE PARK SAFELY. THERE WAS NO WARNING AND MY CAR HAD BEEN WORKING PERFECTLY BEFORE THIS HAPPENED. THIS CAUSED SERIOUS THREAT OF COLLISION AND GRAVE BODILY DAMAGE/DEATH.
Other or unspecified, Mar 21, 2019
SMELL STRONG ODOR OF EXHAUST EMISSION, START OF CAR AND WHILE DRIVING 1 HOUR COMMUTE DIZZINESS AND HEADACHES. I HAD IT TAKEN TO DEALER FOR RESEAL. STILL SAME ISSUE. FORD SHOULD TAKE THESE CARS BACK.
Engine, Mar 18, 2019
DRIVING AT HIGHWAY SPEEDS BATTERY LIGHT CAME ON. POWER STEERING STOPPED WORKING AS I PULLED OFF HIGHWAY. FOUND SERP BELT FRAGMENTS IN ENGINE BAY. WAS TOLD BELT WAS AGED AND FAILED. BELT IS ORIGINAL WITH 23,500 MILES AND 3 YEARS OLD. BELT AREA COVERED UNDERNEATH FROM ROAD DEBRIS. DRY OUT, NO COLLISION WITH ROAD DEBRIS
Wheels, Mar 11, 2019
MY TIRES ARE SHREDDING AND FALLING APART. THE CAR HAS 21000 MILES ONLY. TIRES HAVE BEEN ROTATED TWO TIMES ALREADY. HAVE BEEN DRIVING FOR 30 YEARS AND I HAVE NEVER SEEN ANYTHING LIKE IT. WENT BACK TO THE DEALER AND THE MENAGER WAS NO HELP. WANTEDME TO PAY FOR NEW TIRES. ABSOULTELY RIDICULOUS AND HE WAS RUDE. I HAVE BEEN REVIEWING MANY CUSTOMER COMPLAINTS WITH THE SAME ISSUE.
Visibility/wiper, Mar 10, 2019
DRIVING DOWN THE ROAD I TURNED ON THE REAR WINDSHIELD WIPER. WHEN I LOOKED THE WINDOW WAS COMPLETELY SHATTERED.