2009 Ford Fusion
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 1,022 owner complaints filed for this model year. This is the 11th highest complaint count among 15 Fusion model years with reports.
Of the 2009 reports, 65 involved a crash and 5 involved a fire. 40 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Representative owner complaints: service brakes
530 reports, newest first. Show all
Service brakes, Hydraulic, Air bags, Aug 11, 2021
The contact owns a 2009 Ford Fusion. The contact received a notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The dealer was notified of the recalls and the contact was informed to bring the vehicle in for service. Despite being at the dealer for three weeks, the contact was repeatedly informed that the parts were not yet available. The contact made multiple attempts to reach the manufacturer but was unsuccessful. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.
Service brakes, Hydraulic, Aug 10, 2021
The hydralic control system has failed. In April,I did have the car taken to Serra Ford in Rochester to fix the recall 19S54 Brake Campaign. The HCU did pass the test on that date and a DOT 4 flush was completed. Last week the HCU fail and when I took it to the dealership, they said I would need pay $1700 for a replacement part that has shown to be a cause of the ABS failure. Therefore, Ford should pay for the cost of the replacement.
Service brakes, Aug 2, 2021
2009 FORD FUSION. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 19V-904. THE CONSUMER STATED THE DEALER WOULD NOT ANSWER OR RETURN CALLS SO THE RECALL REPAIR COULD BE SCHEDULED. *JS
Service brakes, Jul 27, 2021
Got a ticket on June23rd the breaks were low and I couldn't come to complete stop checked the break fluid level and it was full. June 28th Breaks completely went out without no warning signs nothing while I was driving had to stop with the emergency brake.I had car towed to Sterling Ford June 29.I'm not the original owner so I had no idea about the recall and I purchased the car June 2nd in Gardena California where I'm from now stranded in Houston Texas.
Service brakes, Jul 24, 2021
Vehicle was called in for the above recall on May 20, 2021. Upon arrival at dealership, we were informed that the part was not available. Part availability keeps getting pushed back month-to-month until now the projection is the end of August. The dealership kept our car for two months saying that it was unsafe to drive. Just this week they returned the car to us unrepaired saying that it is now safe to drive. That is inconsistent and illogical.
Service brakes, Hydraulic, Jul 12, 2021
The contact's granddaughter owns a 2009 Ford Fusion. The contact's granddaughter received two recall notifications for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts for the recall repairs were not yet available. The contact's granddaughter had taken the vehicle to a dealer where they confirmed that the parts were unavailable. After performing a check on the Hydraulic Control Unit, the unit passed inspection and the recall was removed from the Vin. The contact then stated that while her granddaughter was driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The contact was uncertain if any warning lights were illuminated on the instrument panel, or how her granddaughter was able to stop the vehicle. Due to the failure, her granddaughter had the vehicle towed back to the dealer where it remained in their possession. Recently, the contact's granddaughter received a call from the dealer where they stated that the vehicle had been repaired however, she was given a bill for the repair. The manufacturer was notified of the failure multiple times and she was informed that the Vin was not under recall regarding the brakes. The contact repeatedly informed the manufacturer that the vehicle had been placed under recall however, the recall designation was removed without the vehicle being repaired. The manufacturer then notified her that she needed to resolve the issue with the dealer. No further assistance was provided. The vehicle remained in the possession of the dealer. The failure mileage was 90,933.
Service brakes, Jul 6, 2021
Ford issued a recall in 2020. They repeatedly refused to repair the defect, saying their corporate office had not authorized payment. More than a year later, they finally scheduled me for an appointment to fix the recall defect (brakes). In the meantime, a second recall (airbag) had been issued. At the recall repair appointment, they fixed the airbag recall issue. However, while working on the brake recall issue, they broke the calipers. They jerry-rigged it to function safely. They did not repair the damage they caused. They did not even fix the recall issue, despite having the parts on hand to do so. Now they say they don't have the parts to fix the damage they caused, and haven't fixed the original recall.
Service brakes, Hydraulic, Jun 28, 2021
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part was not yet available. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
Service brakes, Hydraulic, Jun 24, 2021
The contact owns a 2009 Ford Fusion. The contact stated while driving at various speeds the brake pedal was depressed however, it failed to respond and traveled to the floor board. There were no warning lights illuminated. The vehicle was taken to the local dealer who diagnosed the failure as the hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 132,000. The contact stated that the failure was similar to NHTSA campaign number: 19V904000 (service brakes, hydraulic )which was previously completed on the vehicle. The contact feels that the recall repairs were not completed properly.
Service brakes, Air, Jun 24, 2021
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000(Service Brakes) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced the failure listed in the recall. The VIN tool confirmed parts not available.
Service brakes, Hydraulic, Jun 9, 2021
The contact owns a 2009 Ford Fusion. The contact received a recall notification for NHTSA Campaign number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The part was not available for repair. The contact had not experienced a failure. Vin tool confirms parts not available.
Service brakes, Jun 2, 2021
On multiple occasions, while either having to slam on brakes to make a sudden stop OR when hitting a decent size bump in the road, the ABS go out. After about the third time it happened, I figured out how to properly pump my breaks to make a stop, but I live in a high traffic urban area. Constant stop and go which makes this very difficult. It is horrible that the recall was made 18 months ago, but a remedy has not been formed. I am contacted about 10 times a week about my airbag recall, but nothing about this. Every time it happens I am terrified, especially during rush hour with my child in the car. I will also note, that every time I try to take it to a shop to be looked at, it is working again, and no issue is ever found - but research shows different.
Service brakes, May 31, 2021
In December 2019, a recall was issued for the HCU of the ABS system that my 2009 Ford Fusion is included in. (Manufacturer Recall Number19S54 NHTSA Recall Number19V904). My local Ford dealer stated that parts weren't yet available when we called, and once the pandemic started, I figured it would take even longer for them to be available. At that time, I hadn't had any issues with the HCU or ABS. However, since the recall, I've had two incidents that have taken place, both of which were EXACTLY as described in this recall: -In January 2021, I was driving home from work, and as I was coming up to a yield sign and began pressing on the brake, I had to press my foot all the way to the floor for the car to even begin stopping. This happened out of nowhere, and from then on I experienced a low brake pedal-I couldn't stop without the brake pedal being extended all the way to the floor. I took it to my local Ford dealer and explained that it's exactly as the recall states. They repeatedly assured me that it wasn't the recall, but the master cylinder, and charged me over $500 to replace. I was surprised, as what I experienced was exactly in line with the recall. -The car drove ok for awhile after this repair, but in May 2021 (just a few weeks ago), I experienced the exact same situation again, and am currently awaiting another appointment, as I once again have low brake pedal and can't stop without extending it all the way to the floor. I can't drive my vehicle in this condition-it is completely unsafe for both myself and other motorists, as my ability to brake is again compromised. I hope that the Ford dealer was honest the first time around, as my issue is EXACTLY what was described with the HCU of the ABS system per the recall notice, and not the master cylinder. (Which would be impossible now, anyway, as they replaced it previously.) If the issue is now diagnosed as the HCU recall, how do I go about getting refunded for the unnecessary master cylinder repair?
Air bags, Service brakes, May 26, 2021, crash
The contact owns a 2009 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would hesitate to stop upon the depression of the brake pedal without warning. The contact had taken the vehicle to an independent mechanic where the brakes were bled; however, the failure persisted. The contact stated that while driving at 25 MPH, she attempted to stop the vehicle but the brakes failed to operate. The contact rear-ended another vehicle and the airbags failed to deploy. There were no injuries as a result of the crash and no medical attention was needed. A police report was filed. The contact was able to drive the vehicle away from the scene; however, there was severe front-end damage to the vehicle. Two years later, the contact received two notifications for NHTSA Campaign Number:19V904000 (SERVICE BRAKES, HYDRAULIC) and NHTSA Campaign Number: 21V158000(AIRBAGS); however, the parts for the repairs were unavailable. Several dealers were notified about the recalls; however, the contact was informed by each one that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repairs. The failure mileage was approximately 115,000. Vin tool confirms parts not available.
Service brakes, Hydraulic, May 20, 2021
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact called a local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Service brakes, Hydraulic, May 18, 2021
THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE ABS WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WHERE IT WAS DIAGNOSED WITH THE HYDRAULIC CONTROL UNIT NEEDING TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT TO SERVICE THE RECALL, THE CONTACT HAD TO FIRST REPLACE THE HYDRAULIC CONTROL UNIT. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Service brakes, Hydraulic, May 12, 2021
TL* THE CONTACT CALLED ON BEHALF OF HIS FATHER WHO OWNS A 2009 FORD FUSION. THE CONTACT'S FATHER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO ANDERSON FORD OF LINCOLN (3201 YANKEE HILL RD, LINCOLN, NE 68516) FOR THE RECALL REPAIR HOWEVER, THE PART WAS STILL NOT AVAILABLE. THE VEHICLE REMAINED AT THE DEALER UNREPAIRED. THE CONTACT WAS ASKED TO SIGN A LIABILITY WAIVER BEFORE THE VEHICLE WOULD BE RELEASED BACK TO THE OWNER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Service brakes, May 9, 2021
BEGINNING IN 2017, MY 2009 FORD FUSION BEGAN EXPERIENCING DECREASED BRAKING FOLLOWING ENGAGEMENT OF THE ANTI-LOCK BRAKING SYSTEM. ON 20DEC2019, FORD ISSUED RECALL 19S54/NHTSA RECALL 19V904. ON 04 MAY 2021, I DELIVERED THE VEHICLE TO SUNTRUP FORD WESTPORT AND REVIEWED THE WORK TO BE PERFORMED WITH SERVICE ADVISOR JL INCLUDING REPAIRS FOR RECALL 19-S54 AND OTHER SERVICES. I RECEIVED A CALL MR. JL WHO ADVISED THE REPAIRS FOR RECALL COULD NOT BE COMPLETED WITHOUT ADDITIONAL DIAGNOSTIC WORK RELATING TO NOT BEING ABLE TO BLEED THE FRONT BRAKES. WHEN ASKED IF THERE WOULD BE CHARGE FOR THE DIAGNOSTIC WORK, I WAS ADVISED THAT IT WOULD BE AN $80 CHARGE FOR 30 MINUTES OF TECHNICIAN TIME BUT WAS ALSO TOLD ITS LIKELY THE BRAKE LINES COLLAPSED AND THERE MIGHT BE CALIPER ISSUE. I VERBALLY AUTHORIZED THE ADDITIONAL DIAGNOSTIC WORK ON 05MAY2021. I RECEIVED A TEXT MESSAGE FROM MR. J.L. STATING TO COMPLETE RECALL 19-S54 I WOULD HAVE TO PAY $820 +TAX TO REPLACE THE BRAKE HOSES AND THAT THERE MAY STILL BE A CALIPER ISSUE THAT MAY NEED ADDRESSED AS WELL PRIOR TO PERFORMING THE RECALL WORK. I CALLED MR. JL BACK TO DECLINE THE WORK AND TO PREPARE THE CAR FOR PICK UP SO I COULD GET A 2ND OPINION. ON 06 MAY 2021, I DELIVERED THE VEHICLE TO AN INDEPENDENT REPAIR SHOP REQUESTING A 2ND OPINION SPECIFICALLY REQUESTING INSPECTION THE BRAKE HOSES AND CALIPERS AND TEST IF THE BRAKES WOULD BLEED BRAKE FLUID. THE TECHNICIAN ADVISED THERE WERE NO ISSUES WITH BLEEDING ANY OF THE 4 BRAKES AND NO SIGNS OF CALIPERS STICKING. I CONTACTED A DIFFERENT ST. LOUIS AREA DEALERSHIP AND WAS ADVISED TO CONTACT THEM AGAIN IN APPROXIMATELY 1 MONTH AS THE PARTS ARE UNAVAILABLE. AS OF 08 MAY 2021, I AM STILL EXPERIENCING THE SAME ISSUES WITH THE ANTI-LOCK BRAKE SYSTEM AS FIRST EXPERIENCED IN 2017 AND NO REPAIRS HAVE BEEN COMPLETED TO ADDRESS THE ISSUE.
Service brakes, Hydraulic, May 6, 2021
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT GRIFFITH FORD SEGUIN LOCATED AT 1880 I-10, SEGUIN, TX 78155, (830) 303-3673, HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM PARTS NOT AVAILABLE.
Service brakes, Hydraulic, Apr 29, 2021
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT RAMP MOTORS, INC. LOCATED AT 4869 NESCONSET HWY, PORT JEFFERSON STATION, NY 11776, HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Service brakes, Hydraulic, Apr 26, 2021
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). INTERSTATE FORD (125 ALEXANDERSVILLE RD, MIAMISBURG, OH 45342, (937) 866-0781) WAS CONTACTED BY PHONE. THE CONTACT STATED THAT THE DEALER ATTEMPTED TO CHARGE HIM A DIAGNOSTIC FEE FOR THE RECALL REPAIR. THE CONTACT DECLINED THE OFFER AND THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER REFERRED HIM TO GERMAIN FORD OF BEAVERCREEK (2356 HELLER DR, DAYTON, OH 45434) WHO INFORMED HIM THAT THE PART FOR THE RECALL REPAIR WOULD BE AVAILABLE IN DECEMBER OF 2021. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Service brakes, Hydraulic, Service brakes, Air, Apr 21, 2021
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO CHIEFLAND FORD (916 N. YOUNG BLVD, CHIEFLAND, FL 32626) AND INFORMED THE DEALER THAT THE ABS WARNING LIGHT HAD ILLUMINATED ON THE INSTRUMENT PANEL. UPON INSPECTION OF THE VEHICLE, THE MECHANIC INFORMED HIM THAT THE ABS MODULE NEEDED TO BE REPLACED AND THAT THE REPLACEMENT WAS NOT COVERED UNDER RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CALLED THE SERVICE MANAGER AT THE DEALER. THE MANUFACTURER AGREED WITH THE DEALER AND CONFIRMED THAT THE ABS MODULE NEEDED TO BE REPLACED. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 12,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. CONSUMER STATED BRAKES WERE BAD AND TOOK THE VEHICLE IN TWICE FOR A RECALL.
Service brakes, Hydraulic, Apr 19, 2021
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE ABS WARNING LIGHT HAD ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT RECENTLY RECEIVED ANOTHER NOTIFICATION THAT THE PART FOR THE RECALL WAS AVAILABLE. THEODORE ROBINS FORD (2060 HARBOR BLVD, COSTA MESA, CA 92627, (949) 642-0010) WAS CONTACTED AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE SERVICED. A FEW HOURS LATER, THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL COULD NOT BE REPAIRED SINCE THE ABS WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,500. PARTS DISTRIBUTION DISCONNECT.
Service brakes, Apr 9, 2021
FORD SAFETY RECALL NOTICE 19S54 / NHTSA RECALL 19V-904. FORD FIRST NOTIFIED ME ABOUT THIS RECALL OVER A YEAR AGO, IN JANUARY 2020. THEY CLAIMED PARTS WOULD BE AVAILABLE "LATE FIRST QUARTER 2020." SINCE THEN I HAVE REPEATEDLY CONTACTED THEM AND THEY HAVE ALTERNATED BETWEEN TELLING ME THEY DIDN'T KNOW WHEN PARTS WOULD BE AVAILABLE AND GIVING ME BOGUS DATES WHICH WERE THEN MISSED; NOTE THAT MOST OF THESE CONTACTS WERE ME CONTACTING THEM, NOT THE REVERSE, EVEN AFTER DEADLINES PROMISED IN WRITING HAD PASSED WITHOUT ANY CONTACT FROM THEM. THEY SENT ANOTHER LETTER FOR THE SAME RECALL IN OCTOBER 2020, THIS TIME CLAIMING THAT PARTS WOULD BE AVAILABLE "1ST QUARTER 2021." THAT DEADLINE, TOO, HAS PASSED, WITH NO FURTHER CONTACT FROM FORD. THE RECALL NOTICE CLAIMS THAT THE VEHICLE IS STILL SAFE TO DRIVE, BUT IT ALSO SAYS THAT THE RECALL IS FOR A PROBLEM WITH THE BRAKE PEDAL WHICH COULD INCREASE THE RISK OF A CRASH. THIS DOES NOT SOUND SAFE! WHILE I AM SYMPATHETIC TO SUPPLIER DELAYS CAUSED BY THE PANDEMIC, THE FACTS THAT (A) THEY HAVE REPEATEDLY, EVEN FAR AFTER THE START OF THE PANDEMIC, GIVEN BOGUS DATES FOR WHEN PARTS WOULD BE AVAILABLE FOR THIS RECALL, (B) NOT BEEN PROACTIVE ABOUT COMMUNICATING DELAYS EVEN AFTER PROMISED DEADLINES HAD PASSED, AND (C) NOT OFFERED SUBSTITUTE TRANSPORTATION, ARE SIMPLY NOT OK. PLEASE DO SOMETHING ABOUT THIS!
Service brakes, Hydraulic, Air bags, Apr 7, 2021
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND 21V158000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ATCHINSON FORD (9800 BELLEVILLE RD, BELLEVILLE, MI 48111, (734) 697-9161) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT SHORTLY AFTER RECEIVING THE LETTER AND WHILE DRIVING 30 MPH OVER A RAILROAD TRACK, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD BUT FAILED TO COMPLETELY STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT PUMPED THE BRAKE PEDAL SEVERAL TIMES FOR THE VEHICLE TO COME TO A STOP. THE CONTACT CONTINUED DRIVING TO HIS DESTINATION. ATCHINSON FORD WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE PADS, ROTORS, AND THE CALIPERS. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.