2009 Ford Fusion
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 1,022 owner complaints filed for this model year. This is the 11th highest complaint count among 15 Fusion model years with reports.
Of the 2009 reports, 65 involved a crash and 5 involved a fire. 40 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Representative owner complaints: vehicle speed control
33 reports, newest first. Show all
Vehicle speed control, Jan 12, 2022
Throttle body failure causes vehicle to randomly die or shall or hard shift constantly while driving in heavy traffic and has almost caused multiple wrecks from vehicle stalling and hard shifting randomly. Every light on dash lights up when it happens and car dies causing driver to suddenly switch to park, turn key off and try to start car again while stuck in middle of road or traffic.
Vehicle speed control, Service brakes, Forward collision avoidance, Mar 30, 2021
MY BRAKES HAVE HAD THE ISSUE REGARDING THIS RECALL FOR QUITE SOME TIME NOW: DEC 18,2019 MANUFACTURER RECALL NUMBER19S54 NHTSA RECALL NUMBER19V904 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY ON YOUR VEHICLE, A VALVE IN THE HYDRAULIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM MAY BE STUCK OPEN. THIS STILL HASN'T BEEN FIXED AND IT'S BEEN OVER A YEAR. THIS IS UNACCEPTABLE. THIS RECALL IS A MAJOR SAFETY CONCERN AND NEEDS FIXED ASAP TO ENSURE THE SAFETY OF ME AND MY TODDLER. THE BRAKES ARE HAVING TO HAVE EXTENDED TRAVEL, AND DO NOT ACT PROPERLY. PLEASE HELP.
Vehicle speed control, Jan 11, 2019
SEE COMPLAINT # 11155933 CAR HAS DONE THE SAME UNINTENDED ACCELERATION ON 12/12/18 AND AGAIN ON 1/11/19. ON 12/12/18 STARTING SPEED WAS 25 MPH PRIOR TO ACCELERATION. ONE 1/11/19 STARTING SPEED WAS 55 MPH PRIOR TO ACCELERATION. PROBLEM OCCURS WHEN THE GAS PEDAL IS HIT HARD TO ACCELERATE QUICKLY BUT ACCELERATION CONTINUES BEYOND WHAT IS INTENDED.
Electrical system, Air bags, Vehicle speed control, Jan 11, 2019
CAR WAS IN MOTION ON HIGHWAY WHEN IT STARTED ACCELERATING ON ITS ON AND EVENTUALLY STARTED LOSING POWER
Vehicle speed control, Dec 4, 2018
DURING ACCELERATION, TYPICALLY GETTING ON A HIGHWAY, THE CAR CONTINUED TO ACCELERATE AFTER THE GAS PEDAL HAS BEEN LET OFF. PROBLEM IS MOMENTARY AND STOPPED AFTER HITTING THE BRAKE AND TAPPING THE GAS PEDAL. HAPPENED 4 TIMES IN ABOUT A MONTH AND A HALF.
Vehicle speed control, Aug 13, 2018
OUR 2009 FORD FUSION SOMETIMES DOES NOT RESPOND WHEN THE GAS PEDAL IS PRESSED...THEN THE CAR QUICKLY LEAPS FORWARD AND ACCELERATES. I PRESUME IT MAY BE A PROBLEMATIC THROTTLE POSITIONING SENSOR / THROTTLE ASSEMBLY UNIT. I'VE DONE SOME READING ON THIS...IT APPEARS THIS IS A KNOWN PROBLEM.?...IS THERE A RECALL...ANY RECOURSE WE COULD PURSUE TO GET THIS REPAIR DONE FOR "FREE" PER SE? THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Vehicle speed control, Jul 3, 2018
TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SUDDENLY SURGED FORWARD AND RETURNED TO NORMAL A FEW SECONDS LATER. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST TWELVE OTHER TIMES DURING THE COURSE OF SIX MONTHS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. *TT
Electrical system, Vehicle speed control, Engine, May 22, 2017
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT A RED WARNING LIGHT FLASHED INTERMITTENTLY AND THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE DEALER REPLACED THE PART, BUT THE REMEDY FAILED TO PROVIDE A SOLUTION. IN ADDITION, THE DEALER LATER STATED THAT THE COMPUTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN WITHOUT POTENTIALLY STALLING. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Vehicle speed control, Sep 15, 2016
MY 2009 FORD FUSION WOULD NOT CRANK, THEN WHEN IT DID IT IDLED ROUGH AND WOULD NOT SPEED UP. I HAD IT TOWED TO MY FORD DEALER WHO INFORMED ME THAT THE THROTTLE BODY HAD TO BE REPLACED. EVEN THOUGH FORD HAS A CUSTOMER SATISFACTION PROGRAM 13B17 AND 13B03 THAT REFERS TO MY CAR, I WAS INFORMED THAT MY CAR WAS NOT COVERED. I'M GLAD THAT I WAS NOT DRIVING THE CAR AT THE TIME.
Electrical system, Vehicle speed control, Dec 17, 2015
I HAD EXITED THE HIGHWAY & WAS STOPPED AT A STOPLIGHT IN THE RIGHT HAND TURN LANE. CARS WERE BEHIND ME. WHEN IT WAS MY TURN TO GO, THE CAR WOULD NOT ACCELERATE FOR ME TO MAKE THE TURN. THE TRACTION LIGHT, WRENCH LIGHT, AND ENGINE LIGHT CAME ON. I PRESSED DOWN ON THE ACCELERATOR TO TRY TO MOVE THE CAR OUT OF THE MIDDLE OF THE 4-LANE INTERSECTION, BUT IT MOVED AT A SNAIL'S PACE MAYBE 4 FEET FROM THE TURN LANE. THE CAR DID NOT HAVE THE POWER TO TURN OR EVEN MAKE IT TO THE SIDE OF THE ROAD. MY CAR WAS PERPENDICULAR TO THE CARS IN THE 4 OTHER LANES. I'M THANKFUL I WASN'T HIT. I TURNED OFF THE CAR AND RESTARTED IT, BUT THE SAME LIGHTS CAME ON, THE CAR WAS SHAKY, AND COULD NOT ACCELERATE. THE POLICE PULLED BEHIND ME AND SHE CALLED THE TOW TRUCK. THE TOW TRUCK TOOK US TO THE FORD DEALERSHIP. THE FORD DEALERSHIP SAID THE ELECTRONIC THROTTLE BODY HAS TO BE REPLACED, AND WAS THE CAUSE OF MY CAR PROBLEMS TODAY. THE LADY AT THE DEALERSHIP SAID FORD HAS HAD PROBLEMS WITH THE ELECTRONIC THROTTLE BODY GOING OUT IN FORD VEHICLES, INCLUDING THE KIND I HAVE- 2009 FORD FUSION.
Air bags, Vehicle speed control, May 28, 2015, crash
TL* THE CONTACT OWNED A 2009 FORD FUSION. WHILE AT A STOP, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. UPDATED 7/20/15*CN UPDATED 10/17/2017*CN
Air bags, Vehicle speed control, May 12, 2015, crash
TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE ATTEMPTING TO PARK, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE AND CRASHED INTO THE SIDE OF A BUILDING. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT MENTIONED THAT THE VEHICLE ACCELERATED TO 40 MPH. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 81,000.
Vehicle speed control, Engine, Apr 3, 2015
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE HESITATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY WAS DEFECTIVE. THE CONTACT BELIEVED THE FAILURE MIGHT BE RELATED TO A RECENT CRASH THAT OCCURRED; HOWEVER, THIS WAS NOT CONFIRMED BY THE DEALER. THE FAILURE MILEAGE AND THE VIN WERE NOT AVAILABLE.
Vehicle speed control, Mar 4, 2015, crash
2009 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATION ISSUES. *SMD I WAS INVOLVED IN A CAR ACCIDENT ON DECEMBER 15TH 2014 THE CAR I OWN IS A 2009 FORD FUSION SEL. MY ACCELERATOR GOT STUCK ON MY CAR. I WENT ONLINE TO SEE IF THERE WERE ANY RECALLS ON THE VEHICLE AND THERE WAS ONE. UPDATED 03/12/15*JB
Vehicle speed control, Engine, Jan 27, 2015, crash
BUSINESS NAME: FORD MOTOR COMPANY. CUSTOMER SERVICE DIVISION P.O.BOX 1904 DEARBORN, MI 48121 BUS PHONE: 866-436-7332 EMAIL: WEBSITE: FORD MOTOR COMPANY. COM NAMES AND ADDRESSES OF ANY OTHER BUSINESSES INVOLVED IN YOUR COMPLAINT: TRANSACTION DATE: 12-15-2014 AMOUNT IN DISPUTE: N/A EXPLANATION OF COMPLAINT: I WAS INVOLVED IN A CAR ACCIDENT ON DECEMBER 15TH 2014 THE CAR I OWN IS A 2009 FORD FUSION SEL .MY ACCELERATOR GOT STUCK MY CAR I WENT OFNLINE TO SEE IF THERE WAS ANY RECALLS ON THE VEHICLE AND THERE WAS ONE I CONTACTED FOR CUSTOMER SERVICE. *TR
Air bags, Vehicle speed control, Jan 9, 2015, crash
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO A GARAGE DOOR AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,750.
Power train, Vehicle speed control, Engine, Dec 29, 2014
WHILE DRIVING MY FUSION WHICH HAS HAD NO MECHANICAL ISSUES UP TO THIS POINT SLAMMED INTO 3RD GEAR FOLLOWED BY A RAPID DECREASE IN POWER AND SPEED. THE CHECK ENGINE LIGHT AND WRENCH CAME ON AND PRETTY SURE WAS IN THE" LIMP HOME" MODE. TOOK IT TO GET THE CODES READ AND P 2104 AND P0607 WERE PRESENT. *TR
Vehicle speed control, Engine, Aug 17, 2014
ON 8/10/2014, AFTER PULLING OUT OF THE DRIVEWAY, WE NOTICED A REDUCTION IN ACCELERATION ON OUR 2009 FORD FUSION. THE CHECK ENGINE LIGHT CAME ON AND UPON TAKING THE VEHICLE TO AUTOZONE, THE CODES P2112 AND P2104 SHOWED UP INDICATING A DEFECT WITH THE THROTTLE BODY. UPON RESEARCHING THE INTERNET WE FOUND THE NHTSA ACTION NUMBER PE13003 WHICH INDICATED THAT THERE WAS A PROBLEM WITH THIS PART ON 2009-2013 FUSIONS AND THAT FORD WOULD COVER THE REPAIR WHEN THE PROBLEM OCCURRED. WE TOOK THE CAR TO SOUTHWAY FORD IN SAN ANTONIO ON MONDAY, 8/11/2014. ON FRIDAY, 8/15/2014, THE FORD SERVICE ADVISOR INDICATED THAT THE PROBLEM TRULY WAS THE THROTTLE BODY, BUT WE WERE TOLD THAT FORD WOULD NOT PAY FOR THIS REPAIR. WE HAVE BROUGHT THIS TO THE ATTENTION OF THE SERVICE MANAGER AT SOUTHWAY FORD AND TO THE CORPORATE CUSTOMER RELATIONS DEPARTMENT AT FORD. OBVIOUSLY, THERE IS A DEFECT IN THIS PART, WHICH CAUSES A POTENTIAL LIFE-THREATENING SAFETY HAZARD BUT FORD DOES NOT SEEM TO ACKNOWLEDGE IT AND TAKE RESPONSIBILITY FOR CORRECTING THE PROBLEM. *TR
Power train, Vehicle speed control, Engine, Jul 28, 2014
WHILE MERGING ONTO A FREEWAY MY CAR EXPERIENCED A SUDDEN LOSS OF POWER WHILE DRIVING. SHORTLY AFTERWARDS MY CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO THE DEALER TO SEE WHAT IT WAS. IT WAS A BAD CATALYTIC CONVERTER I WAS TOLD THAT IT WOULD TAKE 4 WEEKS TO GET ONE IN. MEANWHILE IT BEING MY ONLY CAR I ASKED AND WAS DENIED A LOANER VEHICLE FROM FORD MOTOR CO. AND I WAS TOLD THAT THE VEHICLE WAS STILL SAFE TO DRIVE AS LONG AS I DID NOT LET IT GOO TOO LONG WITHOUT THE REPAIR. I CALLED BACK 4 WEEKS LATER AND WAS TOLD THAT IT WOULD BE AN ADDITIONAL 4-8 WEEKS AS THERE WERE "NO" PARTS TO BE FOUND ANYWHERE. THIS WORRIED ME GREATLY AS THEY EVEN SAID PROBLEMS COULD ARISE IF DRIVEN TOO LONG WITHOUT BEING FIXED. SO I FILED A COMPLAINT WITH FORD MOTOR COMPANY AND WAS TREATED LIKE CRAP BY THEM. THEY TOLD ME THEY WERE WILLING TO HELP BUT "NOT" WILLING TO DO ANYTHING. SO I CALLED A LOCAL NEWS STATION WHO PUT ME IN TOUCH WITH THEIR EXECUTIVE OFFICES WHERE I GOT THE SAME RESPONSE. NO LOANER VEHICLE AND NO COMPENSTAION FOR THE EXTRA GAS I HAD TO BUY AS IT SUCKED IT DOWN. WHENEVER SOMEONE FROM FORD'S CALLS ME I AM LUCKY TO GET A SENTENCE IN BEFORE THEY HUNG UP ON ME! THANKFULLY TO MY CONTACTING A LOCAL NEWS STATION THEY MADE ENOUGH HEADWAY WITH FORD THAT MY PART "FINALLY" ARRIVED TODAY ON 07/28/14 BUT I AM EXTREMELY UPSET THAT FORD WOULD PUT ME IN THE SITUATION WHERE MYSELF AND MY FAMILY COULD BE IN DANGER BY DRIVING AN AUTOMOBILE THAT IS NOT SAFE. DRIVING WITH BAD CATALYTIC CONVERTERS IS NOT SAFE AND COULD CAUSE ALL SORTS OF OTHER ISSUES AND THE FACT THAT FORD'S ENCOURAGED ME TO DO SO IS FRIGHTENING. THIS FOR ONE ALONG WITH THE GM ISSUES HAS ME SERIOUSLY THINKING OF BUYING A FOREIGN AUTOMOBILE FOR THE FIRST TIME EVER. IT WAS WRONG WHAT FORD MOTOR COMPANY DID TO MYSELF AND MY FAMILY AND I HOPE THAT THIS COMPLAINT WILL PREVENT THEM FROM DOING THIS AGAIN IN THE FUTURE! *JS
Power train, Vehicle speed control, Engine, Jan 1, 2014
SLOWED DOWN TO TURN IN A PARKING LOT AND CAR JUST STALLED AND CHECK ENGINE LIGHT AND TOOL LIGHT CAME ON. I HAD A DIAGNOSTIC RSN AND GOT CODE 2104 & 2112 MEANING THROTTLE BODY FAILURE. *TR
Electrical system, Vehicle speed control, Dec 31, 2013
REPLACED VEHICLE BATTERY ON 12/30/2013. CHECK ENGINE LIGHT CAME ON BEFORE THE CAR WAS EVEN REMOVED OFF OF THE AUTO CENTER PREMISES. SERVICE CENTER RAN VEHICLE DIAGNOSTICS CHECK AND REPORTED P2112 ERROR INDICATING AN ISSUE WITH THROTTLE BODY. FORD DEALER SHIP SAID THE THROTTLE BODY NEEDS TO BE REPLACED WHICH ISN'T CHEAP. FAULTY ELECTRONIC THROTTLES ARE CAUSING THESE PROBLEMS. *TR
Vehicle speed control, Oct 31, 2013
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE WRENCH WARNING INDICATOR. AFTER SEVERAL MINUTES, THE ENGINE WAS RESTARTED AND RESUMED NORMALLY UNTIL THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. A REDESIGNED THROTTLE BODY WAS INSTALLED IN THE VEHICLE AT THE OWNER'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 14,957. UPDATED 12/23/13*LJ
Fuel system, Gasoline, Vehicle speed control, Oct 27, 2013
ACCORDING TO MY MECHANIC AND THE TECH'S FROM A LOCAL FORD DEALERSHIP THE PROBLEM STEMS FROM A FAULTY ELECTRONIC THROTTLE BODY WHICH IS CONTROLLED BY THE ONBOARD COMPUTER SYSTEM (ENGINE CONTROL MODULE). THE FAULT PROMPTS THE CAR TO GO INTO A "LIMP HOME" MODE OR REDUCED POWER MODE WHICH IN TURN CAUSES THE CAR TO ACT AS THOUGH IT'S RUNNING OUT OF GAS. FROM A DRIVING PERSPECTIVE, IT HAS PUT ME IN A FEW PRECARIOUS TRAFFIC SITUATIONS. *TR
Steering, Electrical system, Vehicle speed control, Dec 27, 2012, crash
I HAD A HISTORY OF RECURRING PROBLEMS WITH MY 2009 FUSION. THE BATTERY DIED OVER AND OVER AGAIN, CAUSING ME TO FINALLY REPLACE IT. THE CAR CONSTANTLY THREW ERRORS REGARDING LOW TIRE PRESSURE. BUT THE LARGEST PROBLEM HAPPENED WHEN WE WERE DRIVING DOWN A TWO-LANE HIGHWAY AT ROUGHLY 55 MPH AND THE STEERING WHEEL SUDDENLY BECAME UNRESPONSIVE AND LOCKED, CAUSING US TO HIT FIRST THE CONCRETE DIVIDER ON ONE SIDE OF THE HIGHWAY AND RICOCHET ACROSS AND HIT THE METAL SAFETY RAIL ON THE OTHER SIDE. THE CAR WAS UNRESPONSIVE TO BRAKING. THE CAR HIT HEAD-ON BOTH TIMES AND WAS COMPLETELY TOTALED. I REMEMBER FRANTICALLY TRYING TO OPEN THE DOORS BECAUSE I WAS SURE WAS ABOUT TO EXPLODE. THIS IS AN INCREDIBLY FRIGHTENING EXPERIENCE FOR ME BECAUSE THERE WAS LITERALLY NOTHING WE COULD HAVE DONE TO PREVENT IT. WE WEREN'T SPEEDING. THERE WAS NO INCLEMENT WEATHER. NO ONE WAS DISTRACTED BY THEIR PHONE OR THE RADIO. NO ONE FELL ASLEEP. A DRIVER BEHIND US WHO STOPPED DESCRIBED HOW THE CAR JUST SUDDENLY VEERED OUT OF CONTROL. IT IS DIFFICULT TO DESCRIBE THE TERROR YOU FEEL WHEN YOU ARE BEHIND THE WHEEL OF A CAR THAT HAS COMPLETELY STOPPED RESPONDING TO ANYTHING YOU DO. IT IS SCARY TO THINK HOW EASILY WE COULD HAVE CRASHED THROUGH THE METAL GUARDRAIL AND FALLEN TO OUR DEATHS, YET THERE ISN'T EVEN A RECALL IN EFFECT. I AM SO EXTREMELY LUCKY THAT NO OTHER CAR WAS INVOLVED IN THE ACCIDENT, BUT THIS IS INCREDIBLY DANGEROUS. *TR
Vehicle speed control, Jun 21, 2012, crash
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED WAS ENTERING A PARKING SPACE AT 10 MPH WHEN THE BRAKES WERE APPLIED BUT THE VEHICLE ACCELERATED ABNORMALLY. THE CONTACT CRASHED INTO A RAIL AND THE VHEICLE WAS DESTROYED. THE CONTACT SUSTAINED MINOR INJURIES. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO A AUTO BODY REPAIR SHOP. THE DEALER WAS NOTIFIEDOF THE ISSUE AND INFORMED THE CONTACT TO HAVE THE VEHICLE TOWED TO THE DEALER FOR INSPECTION OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS UNAVAILABLE.