2009 Ford Fusion
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 1,022 owner complaints filed for this model year. This is the 11th highest complaint count among 15 Fusion model years with reports.
Of the 2009 reports, 65 involved a crash and 5 involved a fire. 40 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Representative owner complaints
1,022 reports, newest first.
Air bags, Dec 11, 2017
TAKATA RECALL - NO REMEDY HAS BEEN COMPLETED. DEALER SAID THEY HAVE HEARD NO DIRECTION FROM FORD
Service brakes, Dec 11, 2017
TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING IN THE SNOW, THE BRAKE PEDAL WAS DEPRESSED, BUT REQUIRED EXCESSIVE FORCE TO STOP THE VEHICLE. THE ABS WARNING INDICATOR ILLUMINATED. AN INDEPENDENT MECHANIC WAS CONTACTED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000. THE VIN WAS NOT PROVIDED.
Air bags, Dec 11, 2017
TAKATA RECALL - OUR LOCAL DEALER : MCKIE FORD LINCOLN, INC. 2010 EAST MALL DRIVE, RAPID CITY (605) 348-1400 HAVE BEEN TOLD THAT PARTS ARE NOT AVAILABLE; WE ARE TO BE CONTACTED BY FORD WHEN PARTS ARE AVAILABLE AND WE CAN SCHEDULE AN APPOINTMENT. THIS HAS BEEN THEIR ANSWER FOR QUITE SOME TIME. I WOULD THINK THAT FORD WOULD HAVE THIS ISSUE RESOLVED ASAP.
Air bags, Dec 11, 2017
TAKATA RECALL. FORD WILL NOT MAKE AN APPOINTMENT TO GET MY AIRBAGS REPLACED. HONDA REPLACED MINE OVER A YEAR AGO! FORD NEEDS TO BE FORCED TO REPLACE MINE NOW. MY LIFE IS AT RISK!
Service brakes, Dec 9, 2017, crash
WAS DRIVING ABOUT 10 MPH IN A PARKING LOT WHILE IT WAS 28 FARENHEIT OUT . SOMEONE BACKED UP WITHOUT LOOKING AND I PUSHED ON MY BRAKE TO STOP AND THE PEDAL WENT TO THE FLOOR AND I HIT THE VEHICLE. FELT LIKE THE ABS TURNED ON FOR A SECOND THEN I LOST ALL BRAKING POWER. THE PARKING LOT WAS NOT SLIPPERY. CAUSED A SCUFFED BUMPER AND BENT LICENSE PLATE. THIS IS VERY DANGEROUS. WHAT IF I WAS AT HIGHWAY SPEEDS AND HAD TO MAKE A EMERGENCY STOP. IM AFRAID TO DRIVE THE CAR NOW. DID A QUICK ONLINE SEARCH AND IT TURNS OUT ALOT OF PEOPLE HAVE THIS PROBLEM WITH THE FORD FUSIONS. OTHER PERSON HAD NO INSURANCE SO IM STUCK WITH A SMALL AMOUNT OF DAMAGE TO MY CAR.
Air bags, Dec 9, 2017
TAKATA RECALL. RECEIVED TAKATA RECALL IN JULY 2016 AND HAVE NOT BEEN ABLE TO GET THESE KILLER AIR BAGS REPLACED MORE THAN A YEAR LATER!!!
Air bags, Dec 8, 2017
TAKATA RECALL - MONTHS AGO, I HAVE RECEIVED THE NOTICE FOR OWNERS OF VEHICLES WITH TAKATA AIRBAG. I CONTACTED MY NEAREST DEALERSHIP IN TUSCALOOSA, ALABAMA. HOWEVER, THEY SAID THAT THEY DO NOT HAVE AIRBAG INFLATORS, ALSO, THEY SAID THAT I SHOULD WAIT UNTIL FORD SENDS A LETTER TO NOTIFY ME THAT I CAN GET A FREE REPAIR. I ONLY WANT TO BE SURE THAT MY CAR DOES NOT CONTAIN AN EFFECTIVE AIRBAG AND IF IT DOES, I NEED TO SCHEDULE A FREE REPAIR AS SOON AS POSSIBLE.
Service brakes, Dec 8, 2017
HAD THE FIRST SNOW OF THE YEAR IN MICHIGAN. NORMAL DAY ON MY WAY INTO WORK, I CAME UP TO A STOP LIGHT AND APPLIED THE BRAKES AS USUAL. WHEN IN DID THIS MY ABS KICKED IN AND THE BRAKE PEDAL WENT TO THE FLOOR. AT THIS POINT I HAD NO BRAKES AND LUCKLY THERE WERE NO OTHER CARS IN THE INTERSECTION BECAUSE I BLEW RIGHT THROUGH IT. I THEN PUMPED THE BRAKES FRANTICALY, THEY SLOWLY STARTED TO COME BACK BUT WERE STILL VERY SOFT. THEY EVENTUALLY RETURNED TO NORMAL BUT THIS STILL REOCCURS EVERY TIME MY ABS TURNS ON. DID SOME RESEARCH AND COME TO FIND OUT IT IS A COMMON ISSUE WITH THE ABS HCU. FORD REALLY NEEDS TO ISSUE A RECALL ON THIS. SOMEBODY IS GOING TO GET KILLED, VERY SERIOUS SAFETY ISSUE.
Air bags, Dec 7, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14E028000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER WAS CONTACTED (NORRIS FORD, 901 MERRITT BLVD, DUNDALK, MD 21222 (410) 285-0200) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Dec 6, 2017
TAKATA RECALL - I RECEIVED NOTICE THAT MY CAR HAD A RECALL BECAUSE OF FAULTY AIR BAGS. I'VE TAKEN IT TO THE LOCAL DEALERSHIP IN STATESVILLE, BUT THEY TELL ME THEY DO NOT HAVE THE PARTS TO CORRECT THE PROBLEM. I'VE HAVE BEEN CHECKING BACK WITH THEM FOR MONTHS AND THEY STILL DO NO HAVE THE REPLACEMENT AIR BAGS. I HAVE BEEN DRIVING AN UNSAFE CARE FOR YEARS.
Air bags, Dec 4, 2017
TAKATA RECALL - WE HAVE BEEN WAITING MONTHS FOR THE DEALERSHIP TO GET THE PARTS IN TO REPAIR THIS AIRBAG SAFETY RECALL. WHAT AM I TO DO IF SOMETHING HAPPENS TO ONE OF MY FAMILY MEMBERS IN THE MEANTIME. WHEN WILL THE DEALERSHIP STOP TELLING ME THAT THEY ARE STILL WAITING ON PARTS. THIS IS RIDICULOUS.
Service brakes, Dec 2, 2017
I AM WRITING ABOUT MY DAUGHTERS CAR.THE CAR WAS OPERATING NORMALLY WHEN SHE HAD TO APPLY THE BRAKES HARD AND THE ABS ENGAGED. THE NEXT TIME SHE APPLIED THE BRAKES THE PEDAL WENT TO THE FLOOR. THE CAR WOULD NOT STOP, AND PASSED THROUGH A RED LIGHT INTO THE INTERSECTION. AFTER THAT THE BRAKES SLOWLY SEEMED TO COME BACK TO NORMAL OPERATION. ABOUT 2 MONTHS LATER SHE WAS MAKING A TURN AND HIT SOME ROUGH PAVEMENT AND A POTHOLE, AND FELT THE ABS ENGAGE. ON THE NEXT STOP THE PEDAL AGAIN WENT TO THE FLOOR AND SHE HAD TROUBLE STOPPING THE CAR. THE BRAKES ARE NOW WORKING, BUT NOT NEARLY AS WELL AS THEY USED TO. MY LOCAL MECHANIC SAYS HE HAS SEEN THIS PROBLEM BEFORE ON OTHER FORD FUSIONS AND THAT THE ABS HYDRAULIC CONTROL UNIT IS DEFECTIVE AND NEEDS TO BE REPLACED. HE STATED THAT THE PART AND THE JOB IS VERY EXPENSIVE. AT THIS POINT I DO NOT FEEL SAFE ALLOWING MY DAUGHTER DRIVE.
Service brakes, Dec 1, 2017
CAR IN MOTION AND AN ABS EVENT IS TRIGGERED - BRAKE PEDAL SUDDENLY LOSES PRESSURE AND THE VEHICLE STOPPING DISTANCE INCREASES. I BELIEVE THIS ISSUE IS RELATED TO THE HCU BEGINNING TO FAIL AS SYMPTOMS ARE EXACTLY AS DESCRIBED IN THE FOLLOWING NHTSA INVESTIGATION. INVESTIGATION: PE 16-017 DATE OPENED: 12/20/2016 INVESTIGATOR: STEPHEN MCHENRY REVIEWER: PAUL SIMMONS APPROVER: MICHAEL BROWN SUBJECT: EXTENDED BRAKING DISTANCE THIS HAS HAPPENED MULTIPLE TIMES.
Air bags, Nov 29, 2017
TAKATA RECALL
Air bags, Nov 29, 2017
TAKATA RECALL. REPLACEMENT AIRBAGS NOT AVAILABLE.
Air bags, Nov 28, 2017
TAKATA INFLATORS. I RECEIVED A CARD IN THE MAIL THAT SAID MY CAR WAS UNDER A RECALL ALERT. I CALLED SEVERAL REPAIR SHOPS IN MY AREA AS INSTRUCTED ON THE TAKATA RECALL PAGE ONLINE AND WAS TOLD THE REPLACEMENT AIRBAGS WEREN'T AVAILABLE ANYWHERE. I WAS ALSO TOLD THE REPAIR SHOPS HAVE BEEN WAITING A VERY LONG TIME FOR THE REPLACEMENT PARTS.
Air bags, Nov 28, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KOCH 33 FORD AT (610) 810-1187 (3810 HECKTOWN RD, EASTON, PA 18045) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. ..*BF CONSUMER STATED REPLACEMENT UNAVAILABLE UPDATED 8/14/18*JB
Air bags, Nov 27, 2017
TAKATA RECALL THIS RECALL HAS BEEN KNOWN SINCE JUNE 2016, AND THERE IS STILL NO RESOLUTION FOR MY VEHICLE. I'VE BEEN TOLD REPLACEMENT PARTS ARE STILL NOT AVAILABLE.
Service brakes, Nov 27, 2017
ONCE ABS KICKS ON, HYDRAULIC CONTROL UNIT MAKES BRAKES SOFT AND DANGEROUS, CANNOT STOP. HAS HAPPENED MULTIPLE TIMES WITH CAR OVER YEARS. I HAVE NOTICE THOUSANDS OF PEOPLE OVER THE INTERNET DESCRIBING SAME INCIDENT. RECALL IMMEDIATELY.
Air bags, Nov 27, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RAPIDS FORD LINCOLN LLC AT (715) 422-0000 (4330 8TH ST S #100, WISCONSIN RAPIDS, WI 54494) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *TT
Air bags, Nov 27, 2017
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (KERN FORD, 500 W LOGAN ST, CELINA, OH 45822) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 26, 2017
TAKATA INFLATORS: I VERIFIED MY VEHICLE AS ONE WITH A TAKATA AIRBAG RECALL. I CALLED MY LOCAL FORD DEALER AND WAS TOLD TO REGISTRAR WITH THE WWW.AIRBAGRECALL.COM, TO GET THE REPLACEMENT PARTS. THE DEALER SAID THEY WERE OUT OF PARTS. I WENT TO THE WEB SITE AND THERE IS NOTHING TO REGISTER. I CALLED THE NUMBER 888.327.4236 AND ALSO GOT NO RESPONSE. I CALLED THE DEALER BACK. THEY CHECKED THE SAME WEB SITE AND SAW THAT I WAS CORRECT AND UNABLE TO ORDER PARTS FOR MY VEHICLE. I WAS TOLD I WOULD JUST HAVE TO WAIT UNTIL MORE PARTS WERE AVAILABLE. NOW, CLEARLY, I'M GETTING THE RUN AROUND. THE DEALERSHIP IS WHITES FORD IN URBANA, OHIO. 937.653.5279. 1246 N.MAIN ST., PLEASE EXPLAIN TO ME HOW AM I TO GET MY VEHICLE REPAIRED BEFORE I'M INVOLVED IN AN ACCIDENT?
Air bags, Nov 26, 2017
I RECEIVED A RECALL NOTICE ABOUT THE TAKATA PASSENGER AIRBAG IN MY FORD VEHICLE MORE THAN 1 YEAR AGO. I HAVE CONTACTED THE LOCAL FORD DEALER REPEATEDLY AND HAVE CHECKED THE FORD WEB SITE ONLINE, AND THEY BOTH SAY THAT PARTS ARE NOT AVAILABLE TO REPAIR MY VEHICLE. AFTER ENTERING MY VEHICLE INFORMATION AT HTTPS://WWW.AIRBAGRECALL.COM, I WAS ALSO ADVISED THAT THE RECALL IS INCOMPLETE AND "REMEDY NOT YET AVAILABLE". I WAS ALSO ADVISED, "IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA." THEREFORE I AM FILING THIS ONLINE COMPLAINT. AT THIS TIME, I WOULD JUST LIKE TO HAVE MY VEHICLE'S PASSENGER AIRBAG REPLACED IN A TIMELY MANNER. THE DATE I AM GIVING BELOW IS THE DATE OF THE ORIGINAL RECALL NOTICE. (JULY 1, 2016)
Air bags, Nov 26, 2017
TAKATA RECALL, HAVE YET TO RECEIVE INFORMATION FROM THE DEALERSHIP ABOUT THE PARTS NEEDED TO REPLACE THE AIRBAG FROM A RECALL ALMOST A YEAR AGO. I HAVE CONTACTED DEALERSHIP MULTIPLE TIMES AND TOLD SOMEONE WILL CALL ME BUT NEVER RECEIVED A CALL.
Service brakes, Nov 25, 2017
RECENTLY I HAD DIFFICULTY GETTING MY CAR TO COME TO A FULL STOP. IT TOOK MUCH LONGER TO STOP MY CAR AND MORE EFFORT TO GET IT TO STOP. I HAD TO DEPRESS THE BRAKE PEDAL SIGNIFICANTLY HARDER AT A AN EXTENDED PERIOD OF TIME TO THE POINT PANIC SET IN BECAUSE I FEARED MY CAR WOULD NOT STOP BEFORE IT ENTERED THE INTERSECTION. WHILE BRAKING I DIDN'T HAVE THE USUAL FEEL OF BRAKING EITHER. IT DIDN'T FEEL LIKE THE BRAKES WERE FUNCTIONING. MY CAR KEPT GOING EVEN THOUGH I WAS PRESSING FIRMLY ON THE BRAKES. IT FELT LIKE I COULDN'T PRESS HARD ENOUGH TO GET A RESPONSE FROM MY BRAKES. MY CAR WAS MOVING AT A LOW TO AVERAGE SPEED (MAYBE 30MPH) WHEN THIS OCCURED. IT WAS NOT THE FIRST TIME THIS OCCURED. IT WAS ON A DRY LOCAL ROAD ON A CLEAR DAY, APPROACHING AN INTERSECTION.