2009 Ford Fusion
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 1,022 owner complaints filed for this model year. This is the 11th highest complaint count among 15 Fusion model years with reports.
Of the 2009 reports, 65 involved a crash and 5 involved a fire. 40 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Representative owner complaints
1,022 reports, newest first.
Service brakes, Nov 19, 2021
This vehicle had a recall on the ABS Hydraulic Control Unit it was taken to the dealer Champion Ford in Erie, PA June 14, 2021 to have it taken care of where they flushed it and put new cap on but did not replace the Hydraulic Control Unit. Shortly after that ABS light went on on the dash and car sat for awhile ( I bought car recently from coworker). After we purchased light was still on so we took it back to Champion Ford in Erie, PA and they said the Hydraulic Control Unit is bad and needs replaced and that is back ordered and it will be $813 because Ford will not pay for the recall because it is not a reasonable time for subsequent failure. The car only has 1000 miles on it since it was in for recall in June 2021. I called Ford 800 number and they cannot tell me what a reasonable time is and how long the recall is good for. Any help I could get would be appreciated. I have a new 16 year old driver driving this car so this is an extreme safety issue. PLEASE HELP. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Service brakes, Hydraulic, Nov 12, 2021
The contact owns a 2009 Ford Fusion. The contact received a notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. After he received the letter, the contact stated that the brake pedal would depress to the floorboard with the ABS warning light illuminated. The contact had taken the vehicle to the dealer where the recall repair was performed; however, a few months later, the failure recurred. The contact had taken the vehicle back to the dealer where they confirmed that the brake pedal pressure was low. The dealer replenished the brake fluid; however, the failure persisted. The manufacturer had been notified of the failure but informed him that the recall repair was already performed. The vehicle was not repaired. The failure mileage was approximately 79,000.
Service brakes, Nov 11, 2021
The Recall #19V-904 was performed on May 03,2021 by Walt Sweeney Ford. Mileage 61610. On 11/03 Brake Pedal went to floor and never came back. Called Ford dealer Walt Sweeney and schedule a inspection for 11/11/2021. Mileage 64630. Upon inspection it was found the same issue HCU ABS Failure. Ford will not pay for fix stating recall expired. The recall #19v-904 has not fixed brake pedal issue.
Latches/locks/linkages, Nov 3, 2021
The contact owns a 2009 Ford Fusion. The contact stated that while attempting to open the front driver’s side door from inside the vehicle, the door would not open using the door handle or the key fob. The contact had someone open the front driver’s side door from the outside. The front driver’s side door would also not lock and unlock with the fob key. The dealer was made aware of the failure and informed the contact that they needed to perform a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was unavailable. The VIN was unavailable.
Service brakes, Hydraulic, Air bags, Oct 27, 2021
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the dealer and the manufacturer informed the contact that the parts for the recall repairs were not yet available. The contact stated while driving at various speeds, the brake pedal was depressed but hesitated to respond, causing a 2-3 feet stopping distance delay. An unknown warning light was illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was unknown. VIN tool confirms parts are not available.
Air bags, Oct 17, 2021
It's been 6 months since the recall notice was issued, and there is still no remedy for the situation, and I feel unsafe driving my vehicle without a correction made.
Service brakes, Hydraulic, Oct 14, 2021
The contact owns a 2009 Ford Fusion. The contact stated that after the recall repair of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) was completed by the dealer; while driving 5 MPH weeks later, the brake pedal was depressed, and the ABS warning light illuminated. The vehicle was taken to the independent mechanic who diagnosed that the HCU had failed and needed to be replaced. The vehicle was taken to the dealer who confirmed the independent mechanic's diagnostic result. The manufacturer was notified of the failure and advised that they would not cover the repair of the vehicle as the HCU did not have any issues at the time the recall repair was completed. The vehicle was not repaired. The approximate failure mileage was 38,000.
Service brakes, Oct 12, 2021
I'm sending this in response to the above noted letter which indicates that we failed to take our 2009 Ford Fusion to our Ford dealer to have the brake system checked pursuant to the Safety Recall Notice 19S54/ NHTSA 19V-904 which we received in January 2020. Your statement that we have failed to take the vehicle to our local dealership is incorrect; We took the vehicle to Sunset Ford, 11700 Gravois Road 63127 on 07/15/21. A short time after we dropped it off a dealer service representative called and advised us that the ABS light was on and refused to perform the work outlined in the January 2020 notice unless we agreed to pay for the diagnostic and all work associated with the ABS. I noted that the light had been on for over 7 years, the abs system had always functioned properly, had passed the Missouri safety inspection every year including that of May 2021 was diagnosed when it first occurred by Sinclair Ford to be a problem in the light circuit not the abs system referred her to the January 20 notice which specifically stated "a valve in the hydraulic control unit of the anti-lock braking system may be stuck open" and " repairs to be completed free of charge (parts and labor)" She stated she had all of the service information and recall notices in her file and none of them referred to the ABS systems in any manner...."either pay for the work or come back and pick up the car"....We picked up the car. A few days later I contacted the service department again and inquired about the recall and reviewed the situation with a different service representative. This person told me the abs system was not part of the recall but if the abs light was on the repairs were required by the NTSB. He said the cost could range between $300 up to $1500. I then posted the following in our neighborhood Paper: My wife took her 09 Ford Fusion to Sunset Ford this morning to get 2 NTSB recall issues repaired that we have been waiting for over a year for them to get the parts needed
Service brakes, Hydraulic, Sep 29, 2021
The contact owns a 2009 Ford Fusion. The contact stated that the ABS warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer was informed of the failure and informed the contact that he had to pay for the repair. The failure mileage was approximately 124,000.
Service brakes, Hydraulic, Air bags, Sep 24, 2021
The contact owns a 2009 Ford Fusion. The contact stated that after leaving the local dealer the brake pedal was spongy and inoperable. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 19V904000 (Service brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repairs were unavailable. The vehicle was taken to the local dealer who stated that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and referred the contact to another local dealer. The failure mileage was 147,010. VIN tool confirms parts not available.
Service brakes, Hydraulic, Sep 20, 2021
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the ABS warning light was illuminated. The approximate failure mileage was 152,000. VIN tool confirms parts not available.
Service brakes, Hydraulic, Sep 8, 2021
The contact owns a 2009 Ford Fusion. The contact stated while driving at various speeds, the ABS light would randomly illuminate and turn off and on. The vehicle was taken to an independent mechanic who diagnosed that the ABS hydraulic control unit was faulty and needed to be replaced. The contact stated that the vehicle was previously serviced under the NHTSA Campaign Number 19V904000 (Service Brakes, Hydraulic) and the brake fluid was flushed but the vehicle continued to experience the failure listed in the recall. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 102,700.
Steering, Sep 4, 2021, crash
Buying the 2009 Fusion understanding the power steering was faulty, thinking a good tune up and general fluids replaced would handle the problem. However this was not the case. Fusion needed rack n pinion and power steering pump. I can not drive the vehicle due to this issue(s) Their was a terrible bad accident and the vehicle is now salvaged title. This is now second time rack n pinion out and I will harm others and myself as I can not make turns. I am extremely disappointed with Ford MFG and will seek all monetary claims for not backing up their vehicles. Ashamed and less than is my thoughts on Ford Fusions!
Engine and engine cooling, Aug 31, 2021, fire
The contact owns a 2009 Ford Fusion. The contact stated while driving approximately 15 mph when smoke coming from the engine compartment was noticed. The contact continued to drive until they heard a popping noise from the engine compartment then pulled over. The fire department was called and the fire was extinguished. A police report was filed and the contact sought medical care and sustained smoke inhalation. The vehicle was then towed to the contact's residence. The contact stated check engine warning light was illuminated. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.
Other or unspecified, Aug 28, 2021, crash
We just had both recalls for the brake system on our 2009 Ford fusion done. We had the first recall done in June. We then took the car back in on august 7th, we where told it was going to be a one day repair. Later that day the service department manager contacted us stating “the brakes are worse than what they where when you brought the car in and it is unsafe to drive, The module is working like it should but we have something wrong with the brake fluid possibly the brake reservoir.” Then on august 9th the service manager stated “After much research and trying to figure out what is going on with the car that the new part that we have been waiting forever for is bad/faulty from the factory and so we a new part on order.” The new recalled part is now coming from the factory bad/faulty. On august 27th we where contacted by the dealership that the car is done and we can come pick our vehicle up. We picked the car up that night and today (august 28th) we where driving home from the store when we lost all brakes in the car and rear ended the vehicle in front of us. We are having a different authorized Ford dealer look at the car and brake system on Monday the 30th
Service brakes, Hydraulic, Aug 27, 2021
The contact's client owns a 2009 Ford Fusion. The contact stated that while his client was driving at various speeds, the brake pedal would depress the floorboard without warning. His client then received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and had taken the vehicle to the dealer for service. Soon after the repair, his client stated that the failure returned, and the vehicle was taken to his shop. The contact discovered that the dealer had flushed the braking system and refilled the brake fluid and tested the module. The contact stated that the HCU should have been replaced to properly correct the problem. The dealer was notified of the failure and informed him that once a recall had been closed it would not be re-opened. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 147,700.
Service brakes, Aug 23, 2021
The contact owns a 2009 Ford Fusion. The contact stated that while attempting to stop the vehicle, the brake pedal extended to the floor and the stopping distance was extended. The cause of the failure was not yet determined. The contact indicated that the vehicle was previously serviced under the NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the failure occurred. The local dealer and manufacturer were notified of the failure. The failure mileage was 94,200.
Service brakes, Hydraulic, Aug 11, 2021
The contact owns a 2009 Ford Fusion. The contact stated that in January 2021, she received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that she had the recall repair performed. The contact stated that while driving at various speeds, she attempted to depress the brake pedal however, the brakes were soft, causing the contact to pump the brake pedal multiple times for the brakes to engage. The vehicle was taken back to the dealer, test-driven by the service manager who duplicated the failure. The brake fluid was replaced however, the failure recurred. The manufacturer was notified of the failure and provided the contact with a case number. The failure mileage was approximately 129,950.
Service brakes, Hydraulic, Air bags, Aug 11, 2021
The contact owns a 2009 Ford Fusion. The contact received a notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The dealer was notified of the recalls and the contact was informed to bring the vehicle in for service. Despite being at the dealer for three weeks, the contact was repeatedly informed that the parts were not yet available. The contact made multiple attempts to reach the manufacturer but was unsuccessful. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.
Service brakes, Hydraulic, Aug 10, 2021
The hydralic control system has failed. In April,I did have the car taken to Serra Ford in Rochester to fix the recall 19S54 Brake Campaign. The HCU did pass the test on that date and a DOT 4 flush was completed. Last week the HCU fail and when I took it to the dealership, they said I would need pay $1700 for a replacement part that has shown to be a cause of the ABS failure. Therefore, Ford should pay for the cost of the replacement.
Service brakes, Aug 2, 2021
2009 FORD FUSION. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 19V-904. THE CONSUMER STATED THE DEALER WOULD NOT ANSWER OR RETURN CALLS SO THE RECALL REPAIR COULD BE SCHEDULED. *JS
Service brakes, Jul 27, 2021
Got a ticket on June23rd the breaks were low and I couldn't come to complete stop checked the break fluid level and it was full. June 28th Breaks completely went out without no warning signs nothing while I was driving had to stop with the emergency brake.I had car towed to Sterling Ford June 29.I'm not the original owner so I had no idea about the recall and I purchased the car June 2nd in Gardena California where I'm from now stranded in Houston Texas.
Service brakes, Jul 24, 2021
Vehicle was called in for the above recall on May 20, 2021. Upon arrival at dealership, we were informed that the part was not available. Part availability keeps getting pushed back month-to-month until now the projection is the end of August. The dealership kept our car for two months saying that it was unsafe to drive. Just this week they returned the car to us unrepaired saying that it is now safe to drive. That is inconsistent and illogical.
Power train, Jul 20, 2021
The contact owns a 2009 Ford Fusion. The contact stated that while driving 40 mph, without warning the vehicle stalled. The contact stated that there was an abnormal odor inside the cabin of the vehicle. The contact coasted the vehicle to the road shoulder. The contact attempted to restart the vehicle however, the vehicle failed to start-up. The contact left the vehicle on the shoulder to get assistance with towing. The vehicle was towed to the residence where an independent mechanic was contacted and came out to the residence. No dealer was not contacted. The vehicle was diagnosed and determined that the power train control unit and ignition coils failed and needed to be replaced. The vehicle was not repaired. The vehicle was not drivable. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximate 90,000.
Service brakes, Hydraulic, Jul 12, 2021
The contact's granddaughter owns a 2009 Ford Fusion. The contact's granddaughter received two recall notifications for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts for the recall repairs were not yet available. The contact's granddaughter had taken the vehicle to a dealer where they confirmed that the parts were unavailable. After performing a check on the Hydraulic Control Unit, the unit passed inspection and the recall was removed from the Vin. The contact then stated that while her granddaughter was driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The contact was uncertain if any warning lights were illuminated on the instrument panel, or how her granddaughter was able to stop the vehicle. Due to the failure, her granddaughter had the vehicle towed back to the dealer where it remained in their possession. Recently, the contact's granddaughter received a call from the dealer where they stated that the vehicle had been repaired however, she was given a bill for the repair. The manufacturer was notified of the failure multiple times and she was informed that the Vin was not under recall regarding the brakes. The contact repeatedly informed the manufacturer that the vehicle had been placed under recall however, the recall designation was removed without the vehicle being repaired. The manufacturer then notified her that she needed to resolve the issue with the dealer. No further assistance was provided. The vehicle remained in the possession of the dealer. The failure mileage was 90,933.