2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Power train, Apr 11, 2013
TL* THE CONTACT OWNS A 2010 FORD FUSION SPORT. THE CONTACT STATED THAT THE VEHICLE STALLED IMMEDIATELY AFTER BEING STARTED. THE VEHICLE WOULD SURGE AND SHAKE ABNORMALLY. THE FAILURE OCCURRED WITHOUT WARNING. IN ADDITION, THE TACHOMETER WOULD SPORADICALLY INCREASE AND DECREASE RAPIDLY. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS INSPECTED BY A DEALER HOWEVER, THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 45,000. THE CURRENT MILEAGE WAS 51,075.
Fuel/propulsion system, Apr 10, 2013
ON THREE SEPARATE OCCASIONS AROUND THE INCIDENT DATE, MY 2010 FUSION HAD A SUDDEN LOSS OF POWER ACCOMPANIED BY A ROUGH IDLE. THE "WRENCH LIGHT" CAME ON DURING EACH INCIDENT. EACH TIME I MOVED THE CAR TO THE SIDE OF THE ROAD, SHUT IT DOWN AND RESTARTED IT. EACH RESTART TOOK A PROLONGED TIME BEFORE THE ENGINE WOULD TURN OVER. AFTER EACH RESTART, THE CAR RAN FINE. THE FIRST TIME THE INCIDENT HAPPENED I HAD A VEHICLE BEHIND ME AND WAS NEARLY REAR ENDED. I ENDED UP TAKING THE CAR TO THE DEALERSHIP FOR REPAIR. DEALERSHIP WAS UNABLE TO DUPLICATE THE PROBLEM. GIVEN THE INFORMATION ABOUT THE MALFUNCTION SYMPTOMS AS WELL AS THE TRIGGERING OF THE "WRENCH LIGHT" I WAS ABLE TO PROVIDE, THE SERVICE ADVISOR ALONG WITH THE LEAD TECHNICIAN AGREED THAT THE THROTTLE BODY WAS THE LIKELY PROBLEM AND PERFORMED THE REPAIR. DUE TO THE FACT THE CAR WAS APPROX. 3 MONTHS PAST THE 3YRS OF THE 3YRS/36K WARRANTY IT WAS NOT COVERED. THIS REPAIR WAS ALSO NOT COVERED BY THE EPA OR POWER TRAIN WARRANTY NOR WAS IT A COVERED PART ON MY EXTENDED WARRANTY. THIS RESULTED IN A REPAIR BEING PAID OUT OF POCKET. IT DOES SEEM LIKELY THAT FORD MOTOR CO. IS AWARE OF THIS PROBLEM AS THE REPLACEMENT THROTTLE BODY HAS AN UPDATED PART NUMBER (PART # DS7Z9E926A) FROM THE ORIGINAL LISTED PART. THIS INFORMATION ABOUT THE UPDATED PART NUMBER WAS PROVIDED BY THE SERVICE ADVISOR AT THE DEALERSHIP. IN ADDITION TO THE THROTTLE BODY BEING REPLACED, AN UPDATE TO THE VEHICLE COMPUTER WAS ALSO REQUIRED. SINCE THE WRITING OF THIS COMPLAINT, THE CAR HAS NOT HAD ANY FURTHER INCIDENCES OF LOSS OF POWER. *TR
Engine, Apr 8, 2013
I WAS DRIVING THE CAR ON THE HIGHWAY, AND THE CAR ENGINE DIED. I WAS IN THE MIDDLE LANE AND HAD TO COAST TO THE RIGHT SHOULDER IN HEAVY TRAFFIC. I TOOK MY CAR TO MY MECHANIC SINCE THE CAR WAS NO LONGER UNDER WARRANTY. HE CLEANED THE INJECTORS AND THROTTLE BODY. IT APPEARED TO FIX THE CAR. HOWEVER, A FEW DAYS LATER THE CAR DIED AGAIN, BUT THIS TIME I WAS ON A TOLLWAY IN HEAVY TRAFFIC GOING 70 MPH. I HAD TO CLEAR ONE LANE OF TRAFFIC TO MAKE IT TO THE SHOULDER WITHOUT POWER. I HAD TO BE TOWED IMMEDIATELY BY THE TOLLWAY AUTHORITIES, BECAUSE IT IS DANGEROUS BEING STALLED ON THE SHOULDER. MY MECHANIC NOW TELLS ME THAT THE THROTTLE BODY NEEDS TO BE REPLACED. THIS IS APPARENTLY A VERY COMMON PROBLEM WITH THIS FORD. *TR
Steering, Service brakes, Hydraulic, Apr 8, 2013, crash
I WAS TURNING OUT OF MY STREET AT APPROX. 5 MPH IN MY 2010 FORD FUSION AND HEARD A CHIME LOOKED ON DASH AND IT READ "ADVANCE TRAC NEEDS SERVICE" ALSO THE LIGHTS FOR ABS, TRACTION CONTROL AND EMERGENCY BRAKE WERE ILLUMINATED. THE STEERING WHEEL GOT VERY STIFF AND I COULD NOT TURN MAKING ME HIT A CONCRETE BARRIER. CAR HAD NO WARNING BEFORE STEERING WENT OUT. PLEASE FIX THIS PROBLEM I SEE IT IS VERY COMMON FOR 2010-2012 FORD FUSIONS. CAR IS AT DEALERSHIP NOW AND HE THINKS IT MAY BE THE STEERING RACK, WHICH IS EXTREMELY EXPENSIVE TO FIX ESPECIALLY WITH 0 WARRANTY WHICH EXPIRED LAST DECEMBER. *TR
Vehicle speed control, Fuel/propulsion system, Apr 8, 2013
I WAS DRIVING THROUGH A BUSY INTERSECTION WHEN THERE WAS NO THROTTLE RESPONSE AT ALLL. I MANAGED TO PULL OVER TO THE SIDE OF THE ROAD AND SHUT ENGINE OFF. WAITED A FEW MINUTES AND RESTARTED ENGINE AGAIN. HAD NO PROBLEMS FOR THE REST OF THE DAY. THAT EVENING ME AND MY YOUNG SON WERE GOING OUT FOR DINNER WHEN I TRIED TO MERGE INTO FAST MOVING TRAFFIC THE THROTTLE RESPONSE WAS NOT THERE. I HAD TO SWERVE SHARPLY TO THE RIGHT TO AVOID BEING REAR ENDED BY A SEMI-TRUCK GOING 65 MILES AN HOUR. NEEDLESS TO SAY I HAD THE VEHICULE TOWED TO THE DEALER FOR REPAIRS. THE 3 YEAR WARRENTY HAD EXSPIRED BUT THE VEHICULE ONLY HAD 25000 MILES ON IT.I WAS QUOTED AROUND $600 FOR REPLACEMENT OF THE THROTTLE BODY. THIS PART SHOULD NOT HAVE FAILED WITHIN THE AMOUNT OF MILES THAT WEE ON IT. I FEEL THAT FORD MOTOR COMPANY KNOWS ABOUT THIS PROBLEM AND IS WAITING FOR SOMEONE TO LOSE THEIR LIFE BEFORE THEY HAVE A RECALL ON THE PART. *TR
Power train, Apr 8, 2013
VEHICLE LOST POWER WHILE ACCELERATING. WRENCH ICON CAME ON. WAS ABLE TO PULL OVER TO SHOULDER. CAR SHUTTERED WHEN TURNED OFF. WAS ABLE TO RESTART AND DRIVE HOME. DIAGNOSIS: MASS AIR FLOW SENSOR. 3 WEEKS LATER IT HAPPENED AGAIN BUT THIS TIME WAS NOT ABLE TO RESTART. COULD COAST AT 12 MPH BUT WHENEVER ACCELERATOR WAS PUSHED CAR SHUTTERED AND LOST POWER. DIAGNOSIS: THROTTLE BODY AND COIL. *TR
Service brakes, Hydraulic, Tires, Apr 4, 2013
I OWN A 2010 FORD FUSION AND I HAVE BEEN HAVING PROBLEMS WITH THE BRAKE PEDAL GOING DOWN TO THE FLOOR. THE BRAKES ARE SOFT, AND THE BRAKE PEDAL IS NOT OPERATING CORRECTLY. I TOOK IT TO A SHOP TO HAVE THE BRAKES CHECK TO SEE IF I NEEDED NEW BRAKE PADS OR WHAT THE ISSUE WAS. I WAS REFERRED TO THE DEALER FOR POSSIBLE FACTORY WARRANTY BRAKE CONDITION, STATING IT HAS TSB ON BRAKE BOOSTER SWITCH, BRAKE PEDAL LEVEL SWITCH PROBLEM. I HAVE TAKEN MY CAR TO THE DEALER 3 TIMES AND THEY STATE THERE IS NOTHING WRONG WITH THE BRAKES, BUT WHEN DRIVING THE VEHICLE THE BRAKES ARE NOT OPERATING CORRECTLY. THE BRAKE PEDAL IS GOING DOWN TO THE FLOOR WHEN BRAKING IS NOT A NORMAL OPERATION, DRIVING THIS CAR IS DANGEROUS. THE BRAKES FEEL LIKE A SPONGE AND I FEAR ONE DAY THIS CAR IS NOT GOING TO STOP, AND I HAVE EXPLAINED THIS TO THE MECHANIC AT THE DEALERSHIP AS WELL AS THE MANAGER IN THE SERVICE DEPARTMENT. WELL MY FEAR ALMOST CAME TO LIGHT WHEN I HAD TO FLOOR THE BRAKES TO STOP THE CAR WHILE DRIVING ON THE HIGHWAY. I HAVE BEEN TOLD BY THE DEALERSHIP THERE IS NOTHING THEY CAN DO BECAUSE THEIR IS NO RECALL ON THE BRAKES AND THERE IS NO SERVICE COMPLAINT FROM FORD. THE ONLY ACTION TAKEN BY THE DEALERSHIP WAS TO BLEED THE BRAKES, WHICH DID NOTHING TO SOLVE THE PROBLEM. AT THIS POINT I FEEL I HAVE NO RECOURSE BUT TO PARK THE CAR UNTIL I CAN GET ANOTHER VEHICLE, BECAUSE I AM AFRAID TO DRIVE IT. *TR
Power train, Apr 4, 2013
SHORTLY AFTER PURCHASING THE CAR, I STARTED EXPERIENCING A NUMBER OF PROBLEMS. THE FIRST STARTED THREE WEEKS AFTER PURCHASING IT. WHILE DRIVING ON THE INTERSTATE, DOING APPROXIMATELY 65 MPH, THE WRENCH LIGHT CAME ON IN MY CAR. NOT TOO LONG AFTER THAT THE CAR BEGIN SHAKING, SO AT THIS POINT I DECIDED TO PULL IT OVER AT A REST AREA. UPON PARKING, I NOTICED SMOKE COMING FROM THE ENGINE. TURNED THE CAR OFF AND ALLOWED IT TO SIT FOR AWHILE. WHEN I TURNED THE CAR BACK ON, THE LIGHT WAS OFF AND THE CAR WAS RUNNING FINE. I CALLED THE DEALERSHIP AND BROUGHT IT BACK THERE SO THEY COULD DRIVE IT AND SEE WHAT IS WRONG. THEY OF COURSE FOUND NOTHING. A COUPLE WEEKS LATER I BLEW MY TRANSMISSION. AFTER TAKING TWO MONTHS IN THE SHOP, I FINALLY GOT IT REPLACED. SURE ENOUGH A COUPLE WEEKS AFTER THAT, THE INCIDENT HAPPEN AGAIN. THIS TIME THEY SAID THE THROTTLE BODY NEEDED TO BE REPLACED. GOT THAT DOWN AND HAD MY CAT BACK A MONTH LATER. A MONTH AFTER THAT, THS SAME THING HAPPENED. THIS TIME, THEY SAID IT WAS SOME LINING THAT NEEDED TO BE FIXED, SO THEY DID. A COULEE DAYS AGO, THE SAME INCIDENT OCCURRED AGAIN. THIS TIME THEY ARE SAYING THE CV AXLE AND BUSHING NEED TO BE REPLACED. I BOUGHT THE CAR IN JUNE 2012 AND IT HAS SPENT MORE TIME IN THE SHOP THAN IN MY POSSESSION. NOT ONLY AM I PAYING A CAR PAYMENT FOR A CAR I DINT BARELY HAVE, BUT I AM ALSO PAYING WEEKLY FOR A RENTAL EVERYTIME IT IS IN THE SHOP. *TR
Exterior lighting, Apr 4, 2013
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED. THE CONTACT STATED THAT THE ONLY WAY THAT THE TAIL LIGHT WOULD OPERATE WOULD BE IF HE MANUALLY TURNED ON THE LIGHT SWITCH. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 38,234.
Exterior lighting, Apr 4, 2013
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE IS TURNED ON THE HEADLIGHTS COME ON BUT THE TAIL LIGHTS DO NOT COME ON UNLESS YOU TURN THE SWITCH FOR THE LIGHTS. THE CONTACT STATED THAT THEY DROVE WITHOUT TAIL LIGHTS AND GOT A TICKET. THE CONTACT HAD NOT SPOKEN TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 12,260 AND THE CURRENT MILEAGE WAS 37,148. *TR
Power train, Electrical system, Apr 1, 2013, crash
PULLED INTO PARKING SLOT OF TOWNHOUSE COMPLEX. BEFORE I COULD SHIFT INTO "P" THE ENGINE RACED AND SURGED FORWARD INTO A BUILDING. I WAS STUNNED. $4600 DAMAGE TO MY CAR. $7000 DAMAGE TO BUILDING. I TOLD THE SERVICE MANAGER AT DEAN SELLERS-TROY WHERE I BOUGHT THE CAR THAT SOMETHING WAS WRONG EVERY TIME I TOOK IT IN FOR AN OIL CHANGE. HE SAID EVERYTHING WAS OK. WHEN THIS ACCIDENT HAPPENED I HAD IT TOWED TO CREST FORD IN CENTERLINE, MI. THEY INSISTED IT WAS NOT A MECHANICAL FAILURE. APPROX. 2 MONTHS LATER THE SERVICE MANAGER, [XXX], CALLED ME AND SAID THEY FOUND THE PROBLEM. THE WIRING HARNESS TO THE AIRFLOW WAS MISFIRING. (DEAN SELLERS REPLACED ONE JUST A FEW MONTHS EARLIER). [XXX] TOLD ME TO BRING IT IN AND THEY WOULD REPLACE IT AT NO CHARGE. IN THE MEANTIME MY INSURANCE COMPANY PAID OVER $11000. MY INSURANCE RATES ARE SKY HIGH AND I HAVE ABSOLUTELY NO CONFIDENCE IN THE SAFETY OF THIS CAR. I'M NEARING 72 YEARS OLD AND IT TOOK ME 3 WEEKS TO WRITE THIS COMPLAINT BECAUSE I RELIVE THE WHOLE ORDEAL ALL OVER AGAIN. I DREW MONEY OUT OF MY RETIREMENT ACCOUNT TO PAY CASH FOR THIS CAR THINKING I WOULD NEVER HAVE TO WORRY ABOUT CAR PROBLEMS AGAIN. NOW I'M STUCK WITH A CAR I'M AFRAID TO DRIVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Vehicle speed control, Mar 30, 2013
I HAVE A FORD FUSION SE 2010 WITH THE SAME THROTTLE BODY FAILURES REPORTED IN THE NORTH CARLINA CONSUMERS COUNCIL REPORT FROM MARCH 19 2013. THE CAR HAS APPOXIMATELY 74000 AND PASS ITS WARRANTY. I WOULD LIKE TO KNOW WHAT CAN BE DONE TO CORRECT THE PROBLEM. ON THE NIGHT OF MARCH 29, 2013 AT APPROXIMATELY 11:30 PM I WAS DRIVING THE FORD FUSION WHEN THE CAR STARTED TO BUCK, THE RPM GAUGE WENT UP TO 6 WHILE THE CAR WAS NOT EXCEEDING 10 MPH, CAME TO A COMPLETE STOP AND THE CAR CAR WOULD NOT ACCELERATE WHILE THE WRENCH ICON WAS ON, SO I COASTED THE CAR TO A COMPLETE STOP WERE I HAD TO TURN THE CAR OFF AND THEN BACK ON TO GET THE ACCELERATION TO FULLY KICK BACK ON ALL THIS WITH MY WIFE AND TWO YOUNG CHILDREN IN THE CAR. *TR
Power train, Mar 29, 2013
THE TRANSMISSION FAILS TO SHIFT FROM 2ND TO 3RD GEAR AT THE PROPER TIME WHICH RESULTS IN THE CAR STUTTERING LATER AS THE PROBLEM WORSENS THE CAR STARTS HESITATING TO ACCELERATE AND THEN HARD SHIFTS WHICH JOLTS THE CAR. THIS PROBLEM PROGRESSIVELY GETS WORSE WITH INCIDENTS BECOMING MORE FREQUENT AND WITH HARSHER JOLT THAT FEEL LIKE YOUR CAR IS BEING REAR ENDED. PERMANENT DAMAGE WILL OCCUR. SINCE THE PROBLEM OCCURS AT LOWER SPEEDS IT COULD BE HAZARDOUS WHEN PULLING ON TO THE ROAD FROM A PARKING LOT OR CROSSING THE ROAD TO AND HOME OR PLACE OF BUSINESS AND WHEN ACCELERATING FROM A STOP LIGHT. *TR
Steering, Power train, Mar 28, 2013
MY CAR HAS BEEN MAKING A WEIRD HUM/GRIND/LOW PITCHED ROAR NOISE FOR QUITE SOME TIME NOW. I TOOK IT IN, IT WILL COST 1,800 DOLLARS TO REPLACE MY POWER STEERING RACK. BUT- APPARENTLY YOU CANT JUST BUY THE RACK, YOU MUST BUY THE WHOLE KIT (MOTOR, TIE RODS, RACK, CLAMPS, YOU NAME IT). BECAUSE ITS BEEN REDESIGNED! ...I WONDER WHY. YET THERE IS NO RECALL. FYI- IF I DIDN'T FIX, THE POWER STEERING WOULD HAVE SOON FAILED, LEAVING ME STRANDED. *TR
Power train, Fuel/propulsion system, Mar 27, 2013
ON THE HIGHWAY WITH MY LITTLE GIRL IN THE BACK GOING 65 MPH, THEN SUDDENLY THE CAR WENT LIMP, LOST ALL POWER. I BARELY MADE IT THE SHOULDER. I WAS SO SCARED I TOOK MY DAUGHTER OUT THE CAR AND STAND HER ON THE FAR SIDE OF THE ROAD. THE CAR WAS IDLING VERY ROUGH, WITH THE SERVICE ENGINE WRENCH ON. I HAD IT TOWED, BUT I COULD HAVE SAVED SOME CASH BECAUSE AFTER RESTARTING THE CAR IT RAN FINE. THE DEALER SAID THEY COULD NOT FIND ANYTHING WRONG ' NO ERROR CODE, THEY TEST DRIVE IT AND COULD NOT DUPLICATE THE ISSUE. TURNS OUT IF YOU SHUT THE CAR OFF IT CLEARS THE ERROR CODE, HOW STUPID IS THIS! WHO IS GOING TO KEEP THE CAR RUNNING WHILE GETTING A TOW. I DROVE IT FOR ABOUT A MONTH THEN IT HAPPEN AGAIN, AND SURE ENOUGH ON THE HIGHWAY AGAIN. I TOOK IT BACK TO THE DEALER AND FROM MY RESEARCH ON THE WEB I TOLD THEM TO CHANGE THE THROTTLE BOX,' LET'S HOPE THIS FIX THE ISSUE. *TR
Power train, Engine, Mar 27, 2013
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE DECELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR DIAGNOSIS OF THE FAILURE. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *TR
Steering, Mar 25, 2013
I WAS DRIVING THE VEHICLE IN FRONT OF DAUGHTERS SCHOOL AND BELL WENT OFF AND MESSAGE DISPLAYED STATING ADVANCED TRAC POWER STEERING DISABLED. THE POWER STEERING WAS GONE, TOOK IT TO THE DEALER THEY WANT $1800 FOR A NEW POWER STEERING RACK PLUS LABOR. SEEMS TO BE A COMMON OCCURRENCE AMONG 2010 FUSIONS. WE ARE EXPLORING OTHER OPTIONS. *TR
Engine, Mar 22, 2013
THE VEHICLE WILL AT TIMES APPEAR TO LOSE POWER AND GO INTO "LIMP HOME MODE". A NON-DEALER DIAGNOSTIC REVEALED A "P2111" ERROR CODE FOR "THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN". THIS SYMPTOM HAS OCCURRED MULTIPLE TIMES AT MULTIPLE RATES OF SPEED, RESULTING IN DANGEROUS CONDITIONS. THE DEALER HAS SO FAR REFUSED TO REPLACE WHAT APPEARS TO BE A DEFECTIVE PART. *TR
Engine, Mar 21, 2013
TWO DAYS AGO MY CAR STALLED WITHOUT WARNING, I LOST ALL ACCELERATION, AND THEN THE CHECK ENGINE LIGHT CAME ON. I WAS ABLE TO SAFELY PULL TO THE SIDE. I TURNED OFF THE CAR AND WAS ABLE TO START UP AFTER A FEW MINUTES. TODAY WHILE ON THE INTERSTATE, IN THE MIDDLE LANE, DURING RUSH HOUR TRAFFIC, MY ENGINE SUDDENLY STALLED AGAIN AND THE CHECK ENGINE LIGHT CAME ON. LUCKILY AGAIN, I WAS ABLE TO PUT ON MY HAZARD LIGHTS AND COAST TO THE SIDE OF THE HIGHWAY. I AM GRATEFUL TRAFFIC WAS MOVING SLOWLY AND IT DID NOT HAPPEN WHEN I WAS TRAVELING AT A FASTER SPEED. THE ENGINE STARTED BACK UP AFTER A FEW MINUTES. I WILL BE TAKING IT TO THE DEALERSHIP IN THE MORNING. *TR
Power train, Engine, Mar 20, 2013
DRIVING DOWN THE FREEWAY AT ABOUT 65 MILES PER HOUR WHEN THE CAR DIES AND STARTS A VIOLENT SHAKE. LUCKILY THERE WASN'T MUCH TRAFFIC AND I COULD PULL OFF TO THE SIDE OF THE ROAD WITH MY THREE KIDS, IF IT WOULD HAVE BEEN BUSY THERE WOULD HAVE BEEN AN ACCIDENT. I HAVE READ ALOT OF COMPLAINTS ABOUT THIS PROBLEM WITH THE 2010 FORD FUSIONS IS IT GOING TO TAKE A COUPLE DEATHS FOR THEM TO RECALL THIS CAR FOR THE PROBLEM. IT HAS HAPPEN TO ME THREE TIMES NOW ONCE WHEN I WAS GOING ABOUT 35. I THINK FORD NEEDS TO RECALL THESE VEHICLES AND FIX THEM BEFORE SOMEBODY GETS KILLED IF THEY HAVEN'T ALREADY. *TR
Engine, Mar 20, 2013
DRIVING AND CAR SPUTTERED AND LOST POWER. WRENCH LIGHT CAME ON. PULLED OFF ONTO SHOULDER. TURNED CAR OFF. RESTARTED CAR AND TRIED TO DRIVE AGAIN AND SAME THING HAPPENED. HAD CAR TOWED TO THE DEALER AND FOUND THAT THROTTLE MOTOR WAS NOT RESPONDING. DEALER REPLACED THROTTLE BODY AND MOTOR. COULD HAVE BEEN VERY DANGEROUS IF HAPPENED ON THE HIGHWAY AT HIGHER SPEEDS. *TR
Power train, Mar 20, 2013
MY CAR HAS BEEN CONSTANTLY SHIFTING OUT OF GEARS WHEN DRIVING. IT HAPPENS WHETHER I AM GOING 10 MPH TO 60 MPH. THE CAR WILL SLOW DOWN, JERK BACK, THAN CATCH UP TO GEAR (AUTOMATIC DRIVE). I BROUGHT THE ISSUE UP TOT THE DEALERSHIP AFTER PURCHASE OF THE USED AUTO ($20K) MILES AND THEY INDICATED THAT THERE WAS NOTHING WRONG. AT $35K I WAS DRIVING DOWN MY STREET GOING 20 MPH WHEN THE CAR JERKED RAPIDLY AND SHUT DOWN. I WAS STUCK IN THE MIDDLE OF THE STREET WITH THE CAR FAILING TO RESTART. THE TRANSMISSION LIGHT (WRENCH) CAME ON AND I WAS STUCK TRYING TO FIGURE OUT WHAT TO DO NEXT. I FINALLY GOT THE CAR TO START UP AGAIN AFTER 3 TRIES AND I WAS ABLE TO GET INTO WORK BUT TOOK THE BACK STREETS INSTEAD OF THE HIGHWAY. ALL OF THIS HAPPENED AFTER I HAD THE CAR AT THE DEALERSHIP THE DAY BEFORE AND IT PASSED THE 120 POINT INSPECTION. I ACTUALLY PRINTED OFF ALL 306 COMPLAINTS ON THIS WEBSITE REGARDING THIS ISSUE AND TOLD THE DEALER WHAT TO FIX AS I DID NOT WANT TO GET ANY RUN AROUND. THE DEALER TOOK IT OUT ON 3/20 AND THE CAR DID THE SAME THING TO THE SERVICE TEAM AND LUCKILY THEY WERE ABLE TO WITNESS THE CRITICAL ERROR. THEY AGREED TO FIX IT BUT ARE NOW TRYING TO STICK IT TO ME. THE CAR WAS UNDER 36K ORIGINAL WARRANTY BUT THE CAR WAS ORIGINALLY PURCHASED ON 3/5/2010 AND THE INCIDENT HAPPENED ON 3/18/2013. THE DEALER TOLD ME I WAS TWO WEEKS PASS THE WARRANTY SO I WAS OUT OF LUCK. I FORTUNATELY BOUGHT THE EXTENDED WARRANTY AND THEY ARE NOW TRYING TO MAKE ME PAY THE $100 DEDUCTIBLE WHICH I AM FIGHTING. *TR
Power train, Mar 19, 2013
WHILE STOPPED AT A LIGHT, THE CAR STALLED AND SPUTTERED. A WRENCH SIGN LIT UP AND THE CAR DIED. I RESTARTED IT AND RAN FINE. HAPPENED AGAIN A FEW DAYS LATER, SO I TOOK IT TO THE DEALER. WAS THERE THE WHOLE DAY, BUT THEY COULD FIND NOTHING WRONG WITH THE CAR. *TR
Steering, Mar 19, 2013
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME VERY HARD TO STEER AND THE SERVICE POWER STEERING NOW WARNING MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ELECTRIC ASSIST HAD BURNED OUT AND AS A RESULT, THE STEERING SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 58,500. *TR
Power train, Mar 18, 2013
WHEN I PULLED OUT OF MY DRIVE WAY THIS MORNING, WHEN THE CAR WAS CHANGING FROM 1ST-2ND GEAR, IT SLAMMED INTO 2ND SO HARD IT WHIPPED MY HEAD BACK. THE CAR NEVER LOST POWER, AND WHEN IT FOUND 2ND IT KEEP GOING KEEPING SPEED. IF THERE HAD BEEN A CAR BEHIND ME, I PROBABLY WOULD HAVE BEEN HIT, BECAUSE WHEN IT SLAMMED INTO GEAR MY REACTION WAS TO LET OFF THE GAS AS THE CAR MADE A SUDDEN JERK. *TR