2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Wheels, Apr 3, 2012
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V574000 (WHEELS:LUGS/NUTS/BOLTS). THE RECALL WAS SCHEDULED TO BEGIN ON OR AROUND JANUARY 24, 2012 HOWEVER, THE PART NEEDED FOR REPAIRS WAS UNAVAILABLE AND THE VEHICLE HAD NOT BEEN REPAIRED. THE DEALER WAS UNCERTAIN WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT PLANNED TO NOTIFY THE MANUFACTURER OF THE UNREASONABLE TIME FRAME IN WHICH THE RECALL REPAIR SHOULD HAVE BEEN PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/11/12 *BF UPDATED 05/21/12
Engine and engine cooling, Vehicle speed control, Mar 26, 2012
THE THROTTLE BODY ASSEMBLY FAILED AFTER 70,000 MILES. THE VEHICLE WOULD STALL AT SPEED, HAVE TO BE PULLED OVER, STOPPED, ENGINE TURNED OFF AND COMPLETELY RESTARTED. THE VEHICLE HAD MULTIPLE INCIDENCES OF THIS NATURE, AND I HAVE BEEN TOLD THE PROBLEM IS A COMMON PROBLEM WITH THIS YEAR/MAKE/MODEL, THAT BEING THE THROTTLE BODY ASSEMBLY WHICH REQUIRED REPLACEMENT. *TR
Engine and engine cooling, Power train, Mar 24, 2012, crash
I WAS IN A PARKING LOT TURNING INTO A MARKED PARKING SPACE, WITH MY FOOT OFF OF THE ACCELERATOR, WHEN THE ACCELERATOR MOVED FORWARD ABRUPTLY. THE ENGINE ROARED AS THE CAR ACCELERATED FORWARD, THE CAR JUMPED THE CURB AND MOVED FORWARD STRIKING A COLUMN SUPPORTING THE FRONT CORNER OF AN OFFICE BUILDING. THE COLUMN FELL FORWARD COMING TO REST ON MY CAR, INCHES ABOVE MY HEAD. I APPLIED THE BRAKES FROM THE MOMENT I FIRST REALIZED WHAT WAS TAKING PLACE, BUT THE BRAKES HAD NO EFFECT. THE COST OF REPAIRS TO MY CAR WAS OVER $3000.00, PLUS THE COST TO REPAIR THE BUILDING. I TOOK THE CAR TO THE DEALERSHIP WHERE I HAD PURCHASED IT NEW. THE DEALER'S EMPLOYEES STATED THAT THE COMPUTER DISCLOSED NO PROBLEM. THEY CONTACTED FORD ENGINEERS WHO ORDERED THE DEALER NOT TO ATTEMPT ANY REPAIRS. FORD CLAIMED NO KNOWLEDGE OF SUCH A PROBLEM EVER OCCURRING. *TR
Engine and engine cooling, Power train, Mar 23, 2012
I HAVE A 2010 FORD FUSION S, I WAS DRIVING HOME FOR CHRISTMAS BREAK WHEN MY CAR SHUT OFF AND HAD NO THROTTLE RESPONSE. I DIDN'T DRIVE THE VEHICLE FOR LIKE FIVE DAYS AND THE CAR WAS FINE BUT IT STARTED BACK UP IN JANURARY AND AGAIN IN THE BEGINNING OF MARCH. IT HAS A CODE OF P211 WHICH IS THE THROTTLE BODY ISSUE. I HAVE DONE SOME RESEARCH ON THE PROBLEM AND MULTIPLE FORD FUSION'S ARE HAVING THE SAME ISSUES AS I AM. FOR SOME REASON FORD IS TRYING TO AVOID HEARING THE ISSUE ON THE FACT THAT THEY HAVE FAULTY THROTTLE BODIES. IT IS A SAFTEY ISSUE WHEN YOU ARE TRAVELING DOWN THE HIGHWAY OR INTERSTATE AT 60-70 MPH AND ALL OF SUDDEN YOUR CAR NO LONGER HAS A THROTTLE RESPONSE. YOU HAVE TO PULL OFF THE ROAD SHUT YOUR CAR OFF AND RESTART IT. THIS DOESN'T FIX THE PROBLEM IT JUST DOES IT ALL OVER AGAIN WITHIN THE NEXT MILE OR TWO. FORD SHOULD REALIZE THE ISSUE AND MAKE A RECALL FOR THE THROTTLE BODY. THERE ARE PEOPLE THROUGHOUT THE UNITED STATES THAT ARE PAYING BETWEEN $400-$600 OUT OF THEIR POCKET IF THEIR CAR IS NO LONGER UNDER WARRANTY TO FIX A COMMON PROBLEM THAT PEOPLE ARE HAVING WITH FORD FUSIONS. *TR
Service brakes, Hydraulic, Mar 23, 2012
MY 2010 FORD FUSION AT 33,000 MILES REQUIRED NEW REAR BRAKES AND ROTORS, BECAUSE THE BRAKES WERE GRINDING AND APPEARED UNSAFE. THIS WAS NOT COVERED BY WARRANTY BECAUSE THE CALIPERS WERE NOT FOUND TO BE DEFECTIVE. THIS APPEARS TO BE A DESIGN FLAW THAT WILL LIKELY REOCCUR IF NOT ADDRESSED BY FORD, AND COULD PUT AT RISK THE SAFETY OF MYSELF AND MY FAMILY. *TR
Wheels, Mar 23, 2012
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V574000 (WHEELS:LUGS/NUTS/BOLTS). AN AUTHORIZED DEALER WAS CONTACTED ON NUMEROUS OCCASIONS IN ORDER TO SECURE AN APPOINTMENT FOR RECALL REPAIRS HOWEVER, THE CONTACT WAS INFORMED THAT THE NECESSARY PARTS WERE NOT YET AVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS ALSO CONTACTED AND ADVISED THE CONTACT THAT THE PARTS WERE STILL UNAVAILABLE. THE MANUFACTURER WAS UNABLE TO PROVIDE A TIME FRAME AS TO WHEN THE PARTS WOULD BECOME AVAILABLE. THE FAILURE MILEAGE WAS 15,000.
Seats, Mar 22, 2012
HEAD RESTRAINT DESIGN HAS THE HEAD PUSHED FOWARD TO THE POINT OF PAIN. THE HEAD IS NOT IN LINE WITH WITH THE SPINE. *TR
Power train, Mar 21, 2012
WHILE ATTEMPTING TO PASS A VEHICLE, THE TRANSMISSION COMPLETELY DISENGAGED FROM THE ENGINE AS IF IT WERE IN NEUTRAL LEAVING ME WITH NO POWER TO THE WHEELS. THE REVS ON THE ENGINE WERE EXTREMELY HIGH. AS I WAS PASSING ON THE LEFT, THIS LEFT ME IN AN EXTREMELY DANGEROUS AND VULNERABLE POSITION AS I HAD NO POWER TO MOVE THE VEHICLE. FORTUNATELY I WAS ABLE TO COAST TO THE RIGHT AT WHICH TIME AT A NEAR STOP THE TRANSMISSION VIOLENTLY RE-ENGAGED. FIRST TIME, TOOK TO THE DEALERSHIP WHERE THEY REPROGRAMMED TRANSMISSION. IT HAS SINCE HAPPENED AGAIN, AGAIN WHILE ACCELERATING TO PASS. IT IS JUST A MATTER OF TIME BEFORE THIS KILLS SOMEONE. IT IS NOT SAFE, DEALER CLAIMS THAT THEY CAN NOT REPRODUCE, THERE ARE NO CODES. THIS ISSUE IS WELL DOCUMENTED HERE AND ELSEWHERE, THERE NEEDS TO BE A RECALL. *JS
Wheels, Mar 20, 2012
2010 FORD FUSION. CONSUMER WRITES IN REGARDS TO SAFETY RECALL NOTICE CONCERNING WHEEL STUDS *TGW THE DEALER INFORMED THE CONSUMER, THEY ONLY HAD ONE LUG NUT KIT AVAILABLE . THE CONSUMER WAS INFORMED HE WOULD BE PLACED ON A WAITING LIST. AS OF MARCH 10, 2012, THE CONSUMER HAS NOT RECEIVED A CALL FROM THE DEALER. *JB
Power train, Mar 19, 2012
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
Power train, Mar 18, 2012
2010 FORD FUSION WILL LOSE POWER AT HIGHWAY SPEED, CAR WILL NOT STALL COMPLETELY BUT WILL JERK AND SHAKE WITHOUT ENOUGH POWER TO GET OFF ROAD. TOOL LIGHT WILL COME ON, AFTER RESTARTING CAR WILL DRIVE NORMAL. SUDDEN LOSS OF POWER IS EXTREMELY DANGEROUS! HOW MANY CRASHES WILL IT TAKE BEFORE OUR GOVERNMENT FORCES FORD TO FIX THE PROBLEM. TOOK TO MECHANIC, NO CODES TO DETERMINE PROBLEM. FORD .....STEP UP STAND BEHIND YOUR PRODUCT! WIFE WAS ALMOST RAN OVER BY TRACTOR TRAILER! *TR
Wheels, Mar 14, 2012
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V574000 (WHEELS:LUGS/NUTS/BOLTS) IN JANUARY, 2012. THE CONTACT CALLED THE DEALER NUMEROUS TIMES TO SECURE AN APPOINTMENT FOR RECALL REPAIRS, BUT THE DEALER ADVISED THE CONTACT THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE CONTACT WAS WORRIED THAT THE FAILURE WOULD OCCUR ON THE VEHICLE PRIOR TO BEING ABLE TO HAVE THE RECALL REPAIRS PERFORMED ON THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 7,000. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Engine and engine cooling, Mar 10, 2012
FIRST HAPPENED SETTING AT A RED LIGHT, LIGHT CHANGED I TOOK OFF AND CAR STALLED IN INTERSECTION AND LUCKY I WAS MOVING FAST ENOUGH TO GET OUT OF THE WAY AND OFF THE ROAD. SECOND TIME I WAS GOING 60MPH DOWN ROAD AND CAR STALLED LOSING POWER AND THE ABILITY TO BRAKE AND STEER PROPERLY. CAR STALLS AND WHEN RESTARTED ITS RPMS ARE VERY RANDOM, UP AND DOWN , CAR SHAKES ETC. THEN STALLS AGAIN. TOOK TO FORD AND THEY CANT FIND ANYTHING. THIS IS A VERY UNSAFE PROBLEM THAT IS OCCURRING, AND I HAVE FOUND DOZENS OF PEOPLE WITH THE SAME PROBLEM ON ONLINE FORUMS... *TR
Service brakes, Hydraulic, Mar 6, 2012
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS FIRST STARTED, THERE WAS A POPPING NOISE THAT WAS EXHIBITED BY THE BRAKE SYSTEM. THE CONTACT STATED THAT THE NOISE WOULD CEASE ONCE THE ENGINE WAS WARM. THE DEALER INSPECTED THE VEHICLE AND DISCOVERED THAT THE NOISE WAS CAUSED BY BRAKE DUST AND ADVISED THAT THE NOISE SHOULD CEASE ONCE THE VEHICLE WAS RUNNING. THE BRAKE SYSTEM WAS TESTED AND THERE WERE NO FAILURES DETECTED. THE CONTACT STATED THAT THE NOISE CONTINUED AND PROGRESSIVELY BECAME WORSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 15,416. UPDATED 03/27/12*LJ THE CONSUMER STATED THE POPPING OISE IS STILL PRESENT AND IS O NLY HEARD WHEN THE BRAKE IS APPLED AND THE NOISE WOULD BECOME LOUDER. UPDATED 04/09/12
Wheels, Mar 5, 2012
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V574000 (WHEELS:LUGS/NUTS/BOLTS). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE PARTS NECESSARY TO REMEDY THE FAILURE WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED AND STATED THAT THEY HAD NO TIME FRAME AS TO WHEN THE PARTS WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 23,500.
Wheels, Mar 3, 2012
3MAR12 CALLED DEALER TO GET RECALL DONE AND WAS TOLD THAT THE DO NOT HAVE THE PART. I HAD CALLED PREVIOUSLY ON 13 FEB12 AND WAS TOLD THE SAMETHING, 3MAR12 WAS PUT ON A WAITING LIST AND DON'T KNOW FOR HOW LONG. IN THE NOTICE IT STATED TO GET RECALL DONE IN A TIMELY FASHION. *TR
Wheels, Mar 1, 2012
AFTER DRIVING OUR 2010 FORD FUSION IN SNOW IT WOULD DRIVE LIKE THE TIRES WERE OUT OF BALANCE (SERIOUS VIBRATION AFTER ABOUT 35-40 MPH). I SOLVED THIS PROBLEM BY PUTTING IT IN A HEATED GARAGE OVERNIGHT. I BROUGHT UP MY CONCERN TO A LOCAL FORD SERVICE CENTER. THEY ACKNOWLEDGED THAT THIS IS A PROBLEM AND SUGGESTED SPRAYING THE WHEEL AREA WITH A LUBRICANT SUCH AS PAM COOKING OIL TO KEEP THE SNOW AND ICE FROM COLLECTING ON THE WHEELS. THEY FELT THAT THE PROBLEM WAS THE ALUMINUM RIMS (I THINK THEY SAID RIMS, SOMETHING IN THE WHEEL). WE RECENTLY HAD SIGNIFICANT SNOW THIS WINTER WHICH BROUGHT THIS PROBLEM BACK TO MY ATTENTION. I FEEL THAT THIS IS AN UNACCEPTABLE DESIGN FLAW IN THIS CAR AND WOULD LIKE IT FIXED. *TR
Power train, Feb 26, 2012
I HAVE A FORD FUSION WITH ABOUT 35,500 MILES. I BOUGHT THE CAR USED WITH ABOUT 18,000 MILES AND NOTICED INCONSISTENT SHIFTING RIGHT AWAY. THEN PROGRESSED INTO NOT SHIFTING BACK INTO GEAR RIGHT AWAY AFTER SHIFTING OUT OF REVERSE. I TOOK IT IN AND THEY REPROGRAMMED THE TRANSMISSION AND THE SERVICE SUPERVISOR SAID THAT THIS TRANSMISSION ADAPTS TO THE OWNERS DRIVING HABITS. TOOK IT IN AGAIN ABOUT A MONTH LATER AND THEY SAID THE FLUID WAS LOW; THEY WEREN'T SURE WHY JUST FILLED IT AND SENT ME ON MY WAY. THIRD TIME I TOOK IT TO A DIFFERENT DEALERSHIP. THEY HAD TO PULL THE TRANSMISSION AND REPLACE PARTS, WHICH TOOK ALMOST A WEEK. IT SEEMED OKAY AT FIRST BUT NOW IS DISPLAYING THE SAME ISSUES AS BEFORE OF NOT SHIFTING INTO GEARS WHEN ACCELERATING. THE PROBLEM WAS NOT FIXED AND I AM LEFT WITH A VEHICLE THAT ALSO HAD A HEATER MOTOR REPLACED THAT WERE MAKING A WHISTLING NOISE, FLOOR HEAT THAT BARELY COMES OUT, CAR ALARM THAT GOES OFF EVEN WHEN ALL THE DOORS ARE UNLOCKED AND BRIGHT LIGHTS THAT JUST RANDOMLY COME ON. I DON'T KNOW IF ITS A LEMON, BUT I SMELL DISASTER IN THE NEXT COUPLE OF YEARS! WISH FORD WOULD DO THE RIGHT THING AND STAND BY ITS PRODUCT. *TR
Power train, Electrical system, Feb 24, 2012
I WAS DRIVING ON A 6 OR 8 LANE FREEWAY WHEN IT SUDDENLY DOWNSHIFTED TO A MUCH LOWER GEAR (PROBABLY 3RD) AND THE TACHOMETER MAXED AT 7000 RPM AND HELD THERE UNTIL I MANUALLY MOVED THE SHIFT LEVER TO NEUTRAL. WHEN I PUT IT BACK IN DRIVE (STILL MOVING) IT AGAIN RACED TO 7000 RPM AND I PUT IT IN NEUTRAL AND COASTED TO THE SIDE OF THE ROAD. I PUT IT IN ALL THE GEARS, THEN IN DRIVE AND WENT BACK ON THE FREEWAY. IT STAYED IN 1ST GEAR AND I AGAIN WENT TO THE SHOULDER OF THE ROAD. I SHUT THE ENGINE OFF, RESTARTED IT AND GOT BACK ON THE FREEWAY. IT SHIFTED OK, BUT AFTER A FEW MILES DID IT AGAIN. I SENT MY COMPLAINT TO FORD MOTOR COMPANY, BUT THEY SAY THEY CAN'T DUPLICATE THE ACTIONS AND THEREFORE CAN NOT/WILL NOT DO ANYTHING ABOUT IT. (SEE FORD CUSTOMER SERVICE CASE #0506021830 AND MY LETTER TO THEM)
Vehicle speed control, Feb 24, 2012
CAR HAD A FAULTY THROTTLE BODY, WHICH WOULD CAUSE THE CAR TO LOSE POWER. YOU COULD BE RUNNING ANY SPEED AND THE CAR WOULD JERK AND YOU WOULD HAVE NO POWER CAR WOULD COAST TO THE SIDE OF THE ROAD. VERY DANGEROUS ON THE INTERSTATE OR ANY HEAVY TRAFFIC. THE DEALER KNEW EXACTLY WHAT THE PROBLEM WAS WHEN I DESCRIBED IT TO HIM,WHICH LED ME TO BELIEVE THEY HAVE SEEN THIS PROBLEM MANY TIMES. CHECKED ONLINE AND SAW WHERE MANY OTHERS HAD THE SAME PROBLEM. FORD TOLD ME IT WAS MY PROBLEM AND WERE SORRY IT HAD HAPPENED BUT THERE WAS NOTHING THEY COULD DO. CASE #[XXX]. THIS IS A VERY DANGEROUS PROBLEM IF THE VEHICLE IS IN TRAFFIC.FORD HAS HAD A RECALL ON THE TRANSMISSION WHICH WAS DUE TO HOLES BEING DRILLED WRONG ON THE THROTTLE BODY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Power train, Feb 18, 2012
MY 2010 FUSION SE V6 WITH THE INFAMOUS 6F35 TRANSMISSION IS SLIPPING, HARD SHIFTING, FLUID IS BLACKED AND OR BURNT. MY CONCERN IS THAT IT ALSO HAS JUST LURCHED FORWARD FOR NO REASON. I FEEL IT IS A SAFETY ISSUE AND SHOULD BE RECALLED FOR A NEW TRANSMISSION. PLEASE FORCE FORD TO ISSUE A RECALL ON THIS MODEL TRANSMISSION. I KNOW I AM NOT THE ONLY ONE WITH THIS ISSUE ON THIS VEHICLE. *TR
Power train, Feb 14, 2012
THE TRANSMISSION DOES NOT SHIFT CORRECTLY. THE ENGINE WILL REV UP AND THE TRANSMISSION WILL SHIFT HARD WHEN IT SHIFTS. ESPECIALLY WHEN GOING UP HILL OR UNDER HEAVY ACCELERATION THE ENGINE MY RED LINE BEFORE SHIFTING. *TR
Wheels, Feb 10, 2012
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THE VEHICLE WAS INCLUDED IN A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V574000 (WHEELS:LUGS/NUTS/BOLTS). AN AUTHORIZED DEALER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE PARTS NECESSARY TO REMEDY THE FAILURE WERE NOT AVAILABLE. THE PARTS HAVE NOT BEEN AVAILABLE FOR APPROXIMATELY ONE MONTH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,800. UPDAETD 03/14/12*LJ UPDATED 04/09/12
Wheels, Feb 8, 2012
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 11V574000 (WHEELS:LUGS/NUTS/BOLTS). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT CONTINUED TO NOTIFY THE DEALER FOR APPROXIMATELY ONE MONTH AND WAS CONSTANTLY INFORMED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND COULD NOT PROVIDE A TIMETABLE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,300. UPDATE 03/05/12*LJ
Wheels, Feb 8, 2012
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER 11V574000 (WHEELS: LUGS/NUTS/BOLTS); HOWEVER THE PART WAS UNAVAILABLE. THE VEHICLE HAD BEEN AT THE DEALER FOR TWO WEEKS AND CONTINUED TO REMAIN UNTIL THE PART WAS TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED PRIOR FAILURE REGARDING THE RECALL DEFECT.