2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Steering, Jan 9, 2020
I WAS DRIVING DOWN THE HIGHWAY AND A ADVANCE TRAC SERVICE POWER STEERING NOW POPPED ON MY DASHBOARD. I KNOW THERE IS A RECALL ON 2011'S. WHY IS IT NOT ONE ON THE 2010'S KNOWING THAT MANY PEOPLE HAVE COMPLAINED ABOUT THIS VERY EXPENSIVE PROBLEM MANY TIMES BEFORE. AND ALSO KNOWING THAT THE THROTTLE BODY COULD BE THE REASON THIS IS HAPPENING. MY THROTTLE BODY HAS ALSO WENT AND FORD REFUSED TO FIX THE PROBLEM. WE THE CONSUMERS NEED ANSWERS BEFORE SOMEONE GETS HURT FROM THIS PROBLEM.
Steering, Other or unspecified, Jan 8, 2020
THE STEERING RACK IS VERY LOOSE AND DANGEROUS- THERE IS A RECALL ON THE NEWER MODELS WITH THE SAME RACK - THIS IS WAY MORE DANGEROUS THAN AN AIR BAG THAT"MAY" DEPLOY - THIS IS DANGEROUS ALL THE TIME .
Steering, Jan 8, 2020
WHILE DRIVING MY 2010 FORD FUSION THE POWER STEERING SHUT DOWN. IT COMES UP WITH A POWER STEERING ASSIST FAULT AND TRACTION CONTROL SYSTEM. ERROR MESSAGE AND LOSS OF POWER STEERING. THIS IS VERY UNSAFE AND SHOULD BE PART OF THE FORD RECALL. MY TEENAGE DAUGHTER IS THE MAIN DRIVER OF THIS CAR AND NOT ABLE TO NOW DRIVE THIS CAR DUE TO THE DANGEROUS LOSS OF POWER STEERING.
Steering, Jan 8, 2020
LOST OF POWER STEERING,POWER STEERING STEERING ASSIST,ADVANCE TRACTION WARNING LIGHTS ARE ON AND STAYING ON
Steering, Wheels, Jan 6, 2020
ONE MORNING WHEN MY WIFE WAS GETTING READY TO LEAVE FOR THE GYM HER CAR SAID 'POWER STEERING ASSIST FAULT.' NOW THE CAR HAS NO POWER STEERING AND IF YOU TRY TO DRIVE IT IT FLASHES 'SERVICE ADVANCE TRAC NOW. SADLY WE DON'T HAVE THE MONEY TO FIX THIS SO THE CAR IS STUCK IN THE DRIVE WAY.
Steering, Wheels, Jan 6, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE ELECTRONIC STEERING WHEEL SEIZED IN THE PARK POSITION. THE VEHICLE WAS TOWED TO ALL AMERICAN FORD OF OLD BRIDGE (3698 U.S. 9, OLD BRIDGE, NJ 08857, (732) 242-0404); HOWEVER, AFTER FOUR DAYS, THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE VEHICLE WAS SUBSEQUENTLY TOWED FROM THE DEALER TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ELECTRONIC STEERING SYSTEM NEEDED TO BE REPLACED. THE CONTACT WAS PROVIDED AN ESTIMATE OF $1,400 FOR THE REPLACEMENT PART. THE CONTACT WAS ALSO INFORMED THAT THE TIE RODS NEEDED TO BE REPLACED AND AN ALIGNMENT WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 119,000.
Service brakes, Jan 6, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 40 MPH, THE ANTI-LOCK BRAKES ENGAGED AUTOMATICALLY. THE DRIVER DEPRESSED THE BRAKE PEDAL TO THE FLOORBOARD AND THE VEHICLE SLOWLY STOPPED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE TWO SENSORS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. WHILE DRIVING ON SLICK ROADS AND OVER A PATCH OF ICE, THE ANTI-LOCK BRAKES ENGAGED AGAIN AND THE CONTACT LOST ALL BRAKE POWER. THE CONTACT PULLED OVER AND PARKED THE VEHICLE FOR AWHILE. AFTERWARDS, THE BRAKE POWER RETURNED. ON ANOTHER OCCASION, WHILE DRIVING IN THE RAIN, THE ANTI-LOCK BRAKES ENGAGED AGAIN. THE CONTACT COASTED INTO A PARKING LOT AND PUMPED THE BRAKE PEDAL NUMEROUS TIMES. AFTERWARDS, THE BRAKE PEDAL RETURNED TO NORMAL. THE CONTACT CALLED MOUNTAINEER FORD LINCOLN MITSUBISHI (615 N EISENHOWER DR, BECKLEY, WV 25801, (304) 461-0505) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE CONTACT NEEDED TO WAIT UNTIL THE RECALL WAS ISSUED AND ADVISED HER TO CALL THE MANUFACTURER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
Engine, Jan 6, 2020
WHILE I WAS DRIVING IN THE FAST LANE ON THE HIGHWAY MY 2010 FORD FUSION SPORT OVERHEATED AND CUT OFF DUE TO A FAULTY HEAT PUMP WHICH RESULTED IN COOLANT LEAKING INTO IT AND WARPING MY ENGINE. THERE WAS NO CHECK ENGINE LIGHT OR ANY OTHER INDICATOR THAT THERE WAS AN ISSUE WITH MY VEHICLE. I HAD EVEN JUST GOTTEN MY CAR "WINTER READY" WITH MY MECHANIC AND IN NOVEMBER.
Service brakes, Jan 3, 2020
WHILE DRIVING ON A CITY STREET I CAME TO A STOP LIGHT APPLIED MY BRAKES AND THEY WENT ALMOST TO THE FLOOR. I TOOK MY 2010 FORD FUSION TO LAIRD NOLLER FORD REPAIR SHOP AND WAS TOLD MY ABS HYDRAULIC PUMP WAS FAULTY AND NEEDS TO BE REPLACE AT A COST OF $1,300.00. WHILE THE REPAIR WAS REVIEWING MY BRAKE ISSUE A WORKER MOVED MY VEHICLE KNOWING IT HAD NO BRAKES AND CAUSED DAMAGE TO THE REAR BUMPER AND FENDER. I WOULD THINK A BRAKE PROBLEM OF THIS NATURE WHICH COULD HAVE CAUSED THE DEATH OF MY CHILDREN AND I WOULD BE ON THE RECALL LIST. IN ADDITION, I SHOULD BE REIMBURSED FOR THIS REPAIR SINCE IT IS A MANUFACTORY FAULT AND NOT CAUSED BY ME.
Steering, Jan 1, 2020
STEERING GEAR WENT OUT (POWER STEERING) HAS GONE GONE OUT TWICE AND CURRENTLY REPLACED TWICE.
Steering, Dec 31, 2019
WENT TO CRANK IT ONE DAY AFTER CHANGING A TIRE ON THE FRONT AND THE POWER STEERING QUIT WORKING WHEN I GOT BACK IN IT AND CRANKED IT UP AND HASN'T WORKED SINCE.
Steering, Dec 30, 2019
THE VEHICLE WAS STATIONARY, WHEN I WENT TO TURN IT ON IT HAD A POWER STEERING ASSIST FAULT. ENDED UP HAVING TO TAKE IT INTO THE DEALERSHIP WHO ARE WORKING ON IT RIGHT NOW. TOTAL COST OF THE WORK IS ABOUT $1,800 AND LOOKING ONLINE IT'S OBVIOUS MANY OTHERS HAVE HAD THIS ISSUE. WHEN I BROUGHT UP THE RECALL ON 2010 FORD FUSIONS (RECALL 15S18) I WAS TOLD THAT ONLY APPLIED TO CARS BUILT IN SEPTEMBER OF 2010 TO ANOTHER DATE, WHEN MINE WAS BUILD IN JUNE - MEANING IT DIDN'T QUALIFY. IT IS MY BELIEF THAT THIS SHOULD BE INCLUDED IN THE RECALL BY FORD AS MANY OTHERS HAVE HAD THE SAME ISSUE.
Service brakes, Dec 30, 2019, crash
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE CONTACT STATED THAT SHE HAD TO APPLY MORE PRESSURE TO THE BRAKE PEDAL THAN USUAL TO STOP THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE SEEMED TO STOP AT A LOWER SPEED THAN THE AMOUNT OF FORCE THAT WAS NEEDED TO APPLY THE BRAKES. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HIP, ANKLE, KNEE, AND WRIST. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT OF A FUTURE RECALL REGARDING THE BRAKES. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Steering, Dec 29, 2019
STARTING VEHICLE, POWER STEERING ASSIST FAULT DISPLAYED AND STEERING WHEEL WOULD NOT TURN. TURNED OFF IGNITION. WAITED A MINUTE AND RESTARTED. CONDITION DISAPPEARED. FEARFUL OF DRIVING VEHICLE AS I NOW READ THIS FAULT HAS OCCURRED TO OTHERS WHILE DRIVING ON HIGHWAY AT EXCELEREATED SPEEDS. I CAN DEFINITELY SEE THIS COULD BE A DEADLY SITUATION IF IT OCCURS AGAIN WHILE IN MOTION. ALSO SEE OTHER YEARS OF FUSIONS RECALLED FOR THIS FAULT. IT IS CONCERNING THIS 2010 ISN'T ON A RECALL FOR THIS FAULT.
Steering, Air bags, Electronic stability control (ESC), Dec 28, 2019
I WAS DRIVING ON HWY 23 WHEN ALL OF SUDDEN THE DASH LIGHT CAME ON SAYING DEFAULT TRAC SERVICE SOON. THEN MY STEERING WENT OUT && IT WAS LIKE I HAD NO POWER STEERING. ABOUT 2 WEEKS PRIOR I HAD TO HAVE TYSON ROD ENDS PUT ON INSIDE & OUT AFTER JUST HAVING THEM REPLACED IN APRIL. MY AIRBAG LIGHT COMES ON SAYING PASSENGER AIRBAG. A NOISE LIKE A RUBBING/SCRAPING NOISE EVERY TIME I TURN THE STEERING WHEEL THAT I'VE HAD THE CAR LOOKED AT SEVERAL TIMES.
Steering, Dec 28, 2019
CAME OUT FROM SHOPPING ON 12-26-19 WENT TO LEAVE WHEN ALL OF A SUDDEN THE POWER STEERING ASSIST FAULT LIGHT CAME ON AND IT BECAME EXTREMELY HARD TO STEER. TOOK TO MECHANIC TOLD ME ITS THE RACK PINION WHICH IS GOING TO COST OVER $2000 TO FIX . AND THEN I SEE ITS A KNOWN FORD PROBLEM. I DO SEE THAT THERE IS AN OPEN INVESTIGATION WITH SEVERAL COMPLAINTS
Steering, Dec 28, 2019
MY 2010 FORD FUSION STEERING KEEPS LOCKING UP WITH A STEERING ASSIST FAULT CODE. IT HAPPENS AT RANDOM TIMES WETHER AT SLOW SPEEDS OR HIGH SPEEDS. MY DAUGHTER DRIVES THIS VEHICLE AND IT'S VERY SCARY TO THINK SHE WILL LOSE CONTROL OF A MOVING VEHICLE PUTTING HER IN DANGER AND OTHERS AROUND HER. I'VE NOTICED THERE HAVE BEEN THOUSANDS OF COMPLAINTS BUT FORD REFUSES TO RECALL THE 2010 YEAR. THEY HAVE RECALLED OTHER YEARS FOR THIS PROBLEM. I JUST DON'T UNDERSTAND.
Steering, Dec 27, 2019
I KEEP GETTING POWER STEERING ASSIST FAULT ERRORS. IT SEEMS TO ME THAT THIS SHOULD HAVE BEEN FIXED BY A RECALL.
Steering, Dec 27, 2019
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION AND THE "SERVICE POWER STEERING" MESSAGE WAS DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. QUALITY MOTOR (2022 WEST MAIN STREET, INDEPENDENT, KS) WAS NOTIFIED OF THE FAILURES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 85,000.
Service brakes, Dec 27, 2019
WHEN APPLYING THE BRAKES, IF I ENCOUNTER A SITUATION THAT WOULD ENGAGE ABS, INSTEAD OF ABS TURNING ON, THE BRAKE SUDDENLY TRAVELS TO THE FLOOR. THIS HAS HAPPENED 3 TIMES IN THE PAST YEAR. PRIVATE MECHANIC COULD NOT DIAGNOSE. FORD DEALER SERVICE BLEED THE LINES AND COULD NOT GUARANTEE PROBLEM WAS ELIMINATED. NO CODES ARE PRODUCED.
Steering, Dec 26, 2019, crash
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE DRIVER LOST CONTROL OF THE STEERING AND CRASHED INTO A UTILITY POLE. AFTER THE CRASH, THE "SERVICE POWER STEERING" MESSAGE WAS DISPLAYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Electronic stability control (ESC), Engine, Fuel/propulsion system, Dec 25, 2019
I PURCHASED A NEW 2010 FORD FUSION HYBRID SE FROM A FORD DEALERSHIP IN FAIRFAX, VA. AFTER OWNING THE VEHICLE FOR APPROXIMATELY 9 YEARS, THE VEHICLE NO LONGER OPERATES IN ELECTRIC MODE (IT ONLY OPERATES IN GAS MODE). MY AVERAGE MPG HAS DROPPED FROM 37-40 MPG TO 25-27 MPG. I TOOK IT TO A FORD DEALERSHIP SERVICE CENTER MANASSAS, VA IN NOV 2019 WHO INDICATED THEY ARE AWARE OF THE PROBLEM BUT THEY HAVE NO SOLUTION TO FIX IT (THEY INITIALLY WERE GOING TO CHARGE ME $150 DIAGNOSTIC FEE BUT WAIVED THE FEE AND SENT ME HOME). THERE ARE NUMEROUS REPORTS IN FORD VEHICLE FORUMS WITH THE SAME COMPLAINT. CONSENSUS IS THAT FORD PROGRAMMED THE ELECTRONIC MODE TO STOP WORKING AFTER 9 YEARS. WHEN I PURCHASED THE VEHICLE, THERE WAS NO DISCLOSURE THAT I WOULD NO LONGER HAVE A PROPERLY WORKING HYBRID AFTER 9 YEARS. THIS END-OF-LIFE DECISION WOULD HAVE TO BE PROGRAMMED INTO THE VEHICLE'S ECU AT THE TIME OF MANUFACTURING AND SHOULD HAVE BEEN DISCLOSED BY FORD AT THE TIME OF PURCHASE. HAD FORD DISCLOSED THIS, IT WOULD HAVE DIRECTLY IMPACTED MY DECISION TO PURCHASE THE VEHICLE. THE FIX APPEARS TO BE REPROGRAMMING THE VEHICLE TO MAKE IT THINK IT IS LESS THAN 9 YEARS OLD WHICH RETURNS THE HYBRID FUNCTIONS TO NORMAL. ACCORDING TO SEVERAL FORUMS, SOME FORD SERVICE CENTERS HAVE CONDUCT THIS FIX, BUT THE MAJORITY OF FORD SERVICE CENTERS ARE NOT WILLING/ABLE TO RESOLVE THIS ISSUE. THIS ISSUE HAS BEEN IDENTIFIED IN FORD'S OASIS DATABASE WITH NO SOLUTION. TSB #SSM 48238 NHTSA ID #10167224 WAS ANNOUNCED IN OCT 2019. REFER TO FORUMS WITH IDENTICAL ISSUES AND SOLUTIONS: (HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-C28475_DS1000144), (HTTPS://WWW.CARCOMPLAINTS.COM/FORD/FUSION_HYBRID/2010/TSBS/), (HTTPS://WWW.FORDFUSIONFORUM.COM/TOPIC/19361-MY-INSTRUCTIONS-ON-RESTORING-THE-HYBRID-EV-FUNCTION-ON-THE-FORD-FUSION-HYBRID-APPROACHING-THE-89-YEARS-MARK/).
Steering, Dec 24, 2019
AFTER STARTING THE VEHICLE, POWER STEERING ASSIST FAULT DISPLAYS AND STEERING IS "LOCKED" I.E. CAN NOT BE TURNED. CYCLED THE IGNITION A NUMBER OF TIMES AND EVENTUALLY THE STEERING FUNCTIONED. THIS HAS OCCURRED TWICE. DEALER WANTS $1600 FOR THIS REPAIR.
Engine, Dec 23, 2019
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING UP A SLIGHT INCLINE AND STOPPING, THE VEHICLE WOULD DRIFT BACKWARDS WHEN IN DRIVE GEAR. THE VEHICLE HAD AN AUTOMATIC TRANSMISSION. WHEN THE VEHICLE ACCELERATED, THE RPMS INCREASED, BUT THE TRANSMISSION WOULD NOT SWITCH GEARS SMOOTHLY LIKE IT WAS DESIGNED TO DO. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ONLY PRINTED OUT THE RECALL INFORMATION. THE MANUFACTURER ALSO INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 59,000.
Steering, Dec 21, 2019
WHILE DRIVING THE VEHICLE LOST POWER STEERING AND NEARLY CAUSED ME TO WRECK, SOMEHOW I WAS ABLE TO GET THE CAR OFF THE ROAD SAFELY. THE WARNING MESSAGE 'POWER STEERING ASSIST FAULT' APPEARED ON THE DASH AND SEEMS TO BE A COMMON PROBLEM WITH 2010 FUSIONS AND OTHER MODELS. AFTER TURNING THE CAR OFF TWICE THE MESSAGE RESET AND POWER STEERING CAME BACK HOWEVER I'M SCARED TO DRIVE THE CAR NOT KNOWING IF THIS ISSUE WILL POP UP WHEN I'M ON THE HIGHWAY AT A HIGH SPEED. LUCKILY I DIDN'T INJURE OR KILL MYSELF OR OTHERS THIS TIME.