2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Jul 26, 2013
I WAS GOING AROUND A CURVE AT 25 MPH WHEN SUDDENLY THE STEERING WHEEL JERKED IN MY HAND AND THEN BECAME ALMOST IMPOSSIBLE TO TURN. A WARNING DISPLAY CAME ON THAT READ "POWER STEERING ASSIST FAILURE, SERVICE ADVANCETRAC." I MANAGED TO GET THE CAR TO THE SIDE OF THE ROAD AND THEN TURN IT OFF. I RESTARTED THE ENGINE AND THE WARNING MESSAGE WAS CLEARED AND THE STEERING WORKED FINE THE REST OF THE TRIP. I CALLED THE SERVICE DEPARTMENT AT THE FORD DEALERSHIP WHERE I PURCHASED THE CAR AND EXPLAINED WHAT HAPPENED. THE SERVICE MANAGE TOLD ME HE HAD NEVER HEARD OF ANY SIMILAR PROBLEMS AND NOTHING COULD BE DONE ABOUT IT IF THERE WAS NO WARNING CODE DISPLAYING THAT THEY COULD READ. UPON RESEARCHING SEVERAL SITES ON THE INTERNET, I FOUND HUNDREDS AND HUNDREDS OF COMPLAINTS FOR THE SAME PROBLEM BEING EXPERIENCED BY OTHER FORD FUSION OWNERS. WILL MAJOR ACCIDENTS CLAIMING HUMAN LIVES HAVE TO OCCUR BEFORE THIS VERY SERIOUS PROBLEM IS ADDRESSED BY FORD MOTOR COMPANY AND THE NHTSA? *TR
Engine, Jul 26, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE INDEPENDENTLY DECELERATED TO 2 MPH IN LESS THEN TEN SECONDS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE 44,700.
Engine and engine cooling, Power train, Jul 25, 2013
DRIVING ON THE INTERSTATE WHEN THE WRENCH LIGHT CAME ON AND THE ENGINE STALLED. HAD TO COAST THE CAR OVER TO THE ROADSIDE. CAR WAS RUNNING VERY ROUGH. TURNED CAR OFF AND RESTARTED. CAR IDLED NORMALLY. DROVE ABOUT 1 MILE AND THE CAR REPEATED THE SAME PROBLEM. PROBLEM OCCURRED 4 TIMES UNTIL I GOT OFF THE INTERSTATE. WAS ABLE TO DRIVE THE CAR TO A SAFE PLACE AT ABOUT 30 MILES AN HOUR. MAKING ARRANGEMENTS TO TAKE CAR INTO DEALER. VERY DANGEROUS SITUATION AS I WAS ON A HIGH SPEED INTERSTATE AND COULD HAVE BEEN HIT BY ONCOMING TRAFFIC. *TR
Electrical system, Vehicle speed control, Jul 25, 2013
AUTO SUDDENLY SLOWED DOWN, BECAME JERKY, AND HAD MINIMUM RESPONSE GSA PEDAL PRESSURE. I PULLED OVER, SHUT OFF THE ENGINE, RESTARTED THE ENGINE AND WAS ABLE TO CONTINUES DRIVING. FORD DEALER PERFORMED IDS TEST, NO CODES, RAN PINPOINT TESTS BY SYMPTOM. TEST ETB. FAILED. REPLACED ELECTRONIC THROTTLE BODY,CLEARED KAM AND ROAD TEST. TOTAL COST $433. *TR
Fuel system, Gasoline, Power train, Engine, Jul 25, 2013
AS I WAS DRIVING DOWN A CROWDED HIGHWAY THE VEHICLE LOST POWER AND REFUSED TO ACCELERATE. IT WAS LATER DETERMINED THAT THE THROTTLE BODY HAD MALFUNCTIONED. *TR
Steering, Jul 24, 2013
THE STEERING OF THE VEHICLE WENT OUT AND LOCKED WHILE DRIVING. THIS IS A FAIRLY NEW VEHICLE AND I SEE SOME TRENDING OF COMPLAINTS AND SIMILAR DESCRIPTIONS OF THE FAILURE. EXTREMELY DANGEROUS. VERY THANKFUL I WAS NOT ON THE HIGHWAY. WAS ADVISED BY FORD THAT RACK AND PINION NEEDED REPLACEMENT AND THEY COULD NOT DIAGNOSE CAUSE. $2000 REPAIR. NOT COVERED, OUTSIDE WARRANTY PERIOD OF 36K MILES. SEEMS TO BE MORE OF A RECALL ISSUE? *TR
Vehicle speed control, Jul 24, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 92,000. THE VIN WAS UNAVAILABLE.
Power train, Jul 24, 2013
I WAS ENTERING THE FREEWAY ON RAMP AT APPROXIMATELY 25-30 MPH WHEN THE CAR SUDDENLY STARTED STALLING. THE WRENCH-SHAPED WARNING LIGHT CAME ON AND I COULD NOT ACCELERATE EVEN THOUGH I ATTEMPTED TO STEP ON THE GAS PEDAL. THE CAR STARTED JERKING, SHAKING, AND SLOWED DOWN SIGNIFICANTLY TO ABOUT 10/15 MPH. THE CAR BEHIND ME ALMOST HIT ME AS WELL BECAUSE I COULDN'T CONTROL THE CAR'S SPEED ANY LONGER. LUCKILY, I WAS ABLE TO MANEUVER THE CAR TO THE RIGHT-HAND SHOULDER. HOWEVER, THIS IS AN EXTREMELY DANGEROUS CAR TO BE DRIVING AND THERE REALLY SHOULDN'T BE ANY SEVERE PROBLEMS SUCH AS THIS BECAUSE WE JUST BOUGHT THIS CAR LESS THAN 3 YEARS AGO! I DON'T KNOW WHAT'S WRONG WITH THE TRANSMISSION. LOOKING BACK ON IT, I ALSO DO NOT UNDERSTAND WHY THIS OCCURS WHILE SHIFTING BETWEEN THE 2ND AND 3RD GEARS. I HAVE ALSO OBSERVED EXTREMELY HIGH RPMS AT LOWER SPEEDS. I HOPE THE GOVERNMENT WILL ASK FORD FOR A RECALL BECAUSE I DON'T WANT ANYONE ELSE TO END UP IN THIS TYPE OF DANGEROUS SITUATION THAT COULD POTENTIALLY KILL SOMEONE. DEFINITELY A TRANSMISSION PROBLEM. TOOK THIS TO THE DEALER, WHO TOLD ME IT WAS A THROTTLE BODY PROBLEM AND THEY ARE STILL WORKING TO FIX IT. GRANTED, I DON'T DRIVE LIKE A GRANDMA. HOWEVER, IF I PAY 25K FOR A CAR, I EXPECT ITS TRANSMISSION TO LAST ME LONGER THAN 3 YEARS. *TR
Steering, Jul 23, 2013
I TURNED THE CAR ON WHILE PARKED IN MY DRIVEWAY AND THE SCREEN FLASHED "POWER STEERING ASSIST FAULT." I WASN'T ABLE TO TURN THE STEERING WHEEL AT ALL. THIS HAPPENED ONCE BEFORE RECENTLY AND THE PROBLEM CEASED WHEN I RESTARTED THE CAR. HOWEVER, AFTER THIS CURRENT INCIDENT THE STEERING WHEEL WILL NOT TURN, EVEN WITH FORCE. IF THIS HAD HAPPENED WHILE I WAS DRIVING, I WOULD HAVE NO CONTROL OF THE CAR AND WOULD HAVE MOST LIKELY RESULTED IN A TERRIBLE CAR ACCIDENT AND/OR WORSE. I DEMAND THIS PROBLEM BE FIXED IMMEDIATELY AS I KNOW THAT THERE ARE SEVERAL OTHER FUSION OWNERS WHO HAVE HAD SIMILAR ISSUES. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Jul 22, 2013
WHILE DRIVING ON THE FREEWAY THE CAR WENT AN IDLE SPEED FORCING ME TO GET OFF OF THE FREEWAY AT REDUCED SPEED. TRIED TO RESTART CAR SEVERAL TIMES. WOULD ONLY IDLE ROUGH. LET IT SIT 1/2 HOUR WAITING FOR AAA RAN OK AFTER ANOTHER RESTART. REPEATED SEVERAL TIMES SINCE. ONCE I WAS STALLED IN THE MIDDLE OF A TRAFFIC CONTROLLED INTERSECTION. WAS TOLD I NEED A NEW THROTTLE BODY AND THEY ARE BACK ORDERED COULD TAKE 6 WEEKS BEFORE ONE WOULD BE AVAILABLE BECAUSE OF LONG LIST OF ORDERS. THIS SAYS IT IS A MAJOR DESIGN/MANUFACTURE FAULT/ISSUE. I FEEL IT SHOULD BE RECALLED AND REPLACED FREE IF THERE ARE THAT MANY ISSUES WITH THIS ITEM. *TR
Power train, Jul 22, 2013
WHILE DRIVING AT 35 MPH THE ENGINE FAILED TO RESPOND TO THE THROTTLE (GAS PEDAL) AND SLOWED. THE ENGINE RAN AT A ROUGH IDLE AT ABOUT 900 RPM. THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CAR WAS TOWED TO THE FORD DEALER WHO ADVISED THE "THROTTLE BODY" NEEDED TO BE REPLACED. THE PART WAS ON BACK ORDER AND IT TOOK 10 DAYS TO GET THE CAR REPAIRED. THIS WOULD HAVE BEEN A DANGEROUS/LIFE THREATENING SITUATION HAD IT OCCURRED ON THE INTERSTATE AT 65 MPH! *TR
Engine, Jul 22, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE STALLED WITH THE ILLUMINATION OF THE WRENCH WARNING INDICATOR. THE CONTACT WAS ABLE TO RESTART THE VEHICLE THIRTY MINUTES LATER BUT THE ENGINE RPMS INCREASED DRASTICALLY AS THE ENGINE EXHIBITED A LOUD ROAR. THE VEHICLE WAS POWERED OFF AND RESTARTED A SECOND TIME. THE VEHICLE THEN RESUMED NORMALLY. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 09/05/13*LJ
Power train, Jul 22, 2013
WAS DRIVING AND WRENCH LIGHT CAME ON AND THE CAR ALMOST CAME COMPLETELY TO A STOP. COULD NOT GO MORE THAN A FEW MPH. SHUT OFF CAR, AND EVERYTHING WAS FINE. ON 7/22/2013, THE WRENCH LIGHT AND CHECK ENGINE LIGHT CAME ON 3 TIMES AND THE CAR WAS IN LIMP MODE. WRENCH LIGHT SHUT OFF BUT CHECK ENGINE LIGHT STAYED ON. CAR IS CURRENTLY AT A SHOP BEING DIAGNOSED. *TR
Vehicle speed control, Jul 22, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE DECELERATED AND BEGAN SHAKING. THE FAILURE INTERMITTENTLY RECURRED FOUR TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *TR
Steering, Electrical system, Engine, Jul 21, 2013
I WANTED TO CONTACT YOU ABOUT A SERIOUS SAFETY ISSUE IN MY 2011 FORD FUSION. I TOOK IT IN FOR SERVICE IN JANUARY 2013 AND WAS TOLD THAT THE THROTTLE BODY NEEDED REPLACED AFTER MY CAR STALLED A FEW TIMES. I WAS TOLD THEN THE THROTTLE BODY WAS BACKORDERED. I TRIED AGAIN IN JUNE AND WAS TOLD THAT THIS IS A COMMON PROBLEM AND THEY ARE STILL BACKORDERED. AFTER THAT, I WAS TOLD THAT I COULD SIMPLY TAKE THE KEY OUT AND PUT IT BACK IN AFTER IT STALLED AND IT WOULD BE FINE. AND THEY WERE BACKORDERED FROM FORD. ON JULY 11TH, THE CAR STALLED AT THE CORNER OF I-70 AND I-270 IN COLUMBUS WHILE TRAVELING AT 65MPH. I PULLED OFF TO THE SIDE OF THE ROAD AND RESET THE CAR. WHILE TRYING TO GET OFF THE ROAD, I WENT OFF THE ROAD TO AVOID ANY OTHER CARS AS THEIR WAS CONSTRUCTION AND NO SHOULDER. AFTER RESTARTING IT, I GOT BACK ONTO THE ROAD AND THE CAR STALLED AND I WASN'T ABLE TO MAKE IT BACK OFF THE ROAD AND NEARLY WAS HIT BY A SEMI FROM BEHIND. THE CAR STALLED A MINIMUM OF TEN TIMES DURING RUSH HOUR. *TR
Fuel system, Gasoline, Electrical system, Vehicle speed control, Jul 21, 2013
WHILE DRIVING ON A HIGHWAY WITH A FAIR AMOUNT OF TRAFFIC THE GAS PEDAL QUIT WORKING THEN MY CAR STALLED OUT. THIS ALL HAPPENED VERY QUICKLY. I WAS ABLE TO PULL TO SIDE. I RESTARTED THE CAR MERGED BACK ON HIGHWAY AND IN 1/4 TO 1/2 MILE IT DID IT AGAIN. ONCE AGAIN I WAS ABLE TO RESTART IT AND MERGED BACK INTO TRAFFIC HOPING TO MAKE IT TO THE NEXT EXIT, BUT IT DID IT AGAIN IN LESS THEN 1/4 MILE. I RESTARTED IT AND STAYED ON THE SIDE OF HIGHWAY. IT WENT INTO LIMP MODE AND I WAS ABLE TO GET TO A GAS STATION AT NEXT EXIT. THE CAR HAD STALLED OUT A MONTH OR SO PRIOR BUT RESTARTED AND NO OTHER ISSUES UNTIL THIS REPORTED EVENT. ALSO AS WE RESEARCHED ON LINE MY CAR HAD THE SURGES OF POWER OR LACK THEREOF AS MENTIONED ON LINE. NOTE: I AM A PERSON WITHOUT MUCH MECHANICAL KNOWLEDGE AND THIS WAS AN EXTREMELY UNSETTLING EVENT. I DO A LOT OF HIGHWAY DRIVING IN MY WORK INCLUDING RUSH HOUR. I AM WELL AWARE THAT MY LIFE COULD HAVE EASILY ENDED THAT DAY OR BEEN SEVERELY CHANGED. PLEASE ADDRESS THIS BEFORE SOMEONE'S LIFE IS ENDED OR SEVERELY CHANGED!! *TR
Vehicle speed control, Jul 21, 2013
I WAS DRIVING 50 MPH ON A MAJOR ROAD AND THE VEHICLE STARTED SHAKING AND CUT OFF. RESTARTED THE VEHICLE DROVE LESS THAN A MILE AND THE VEHICLE STARTED SHAKING AGAIN AND CUT OFF. THREE DAYS PRIOR I HAD A CHECK ENGINE LIGHT TOOK THE VEHICLE TO THE FORD DEALERSHIP AND THEY TOLD ME THAT I NEEDED THE SENSOR REPLACED THAT CONNECTED TO THE CHARCOAL CANISTER. I HAD THE SENSOR REPLACED AND KNOW I HAVE TO HAVE THE THROTTLE BODY REPLACED. I UNDERSTAND THAT THE PART IS ON BACK ORDER BUT THERE SHOULD BE SOME TYPE OF RECALL ON THE FUSION. IF A PART IS ON BACK ORDER THIS TELLS ME THAT IT IS IN DEMAND AND THAT IS NOT A GOOD THING WHEN IT COME TO SOMETHING THAT AFFECTS THE SPEED OF YOUR CAR. IF THERE IS A RECALL I WOULD LIKE TO BE REIMBURSED FOR THE $277 I HAVE TO SPEND TO GET THE THROTTLE BODY REPLACED. *TR
Steering, Service brakes, Jul 20, 2013
POWER STEERING STOPPED WORKING, AND BRAKES ACTING UP, VERY HARD TO DRIVE TO THE SIDE OF THE ROAD AND STOP. WARNING LIGHTS CAME ON FOR POWER STEERING DEFAULT AND SERVICE ADVANCETRAC. TOOK MY FUSION TO THE FORD DEALER IN GRAND HAVEN,MI. TO SEE WHAT THE PROBLEM WAS. WITHOUT LOOKING AT MY CAR THEY SAID THEY COULDN'T HELP ME, CAME BACK TO MY DAUGHTERS HOME. THIS HAS HAPPENED 3 TIMES IN THE LAST 2 WEEKS, WHEN I SHUT THE CAR OFF FOR AWHILE, IT SEEMS TO CORRECT ITSELF. BUT THERE IS NO WAY OF TELLING WHEN IT WILL HAPPEN AGAIN. I'M VISITING FROM PENNSYLVANIA IN MICHIGAN, AND I GUESS I'M SUPPOSE TO TAKE THE CHANCE OF DRIVING MY CAR THE 700 MILES TO PA WITHOUT IT HAPPENING AGAIN!! CONSIDERING ALL THE COMMENTS I HAVE SEEN ON THE INTERNET ABOUT THE SAME ISSUES WITH OTHER FUSIONS, IT WOULD SEEM TO ME THAT FORD MIGHT TAKE A LOOK AT THE PROBLEM AND HELP THEIR CUSTOMERS. I WONDERED ABOUT THE FORD DEALER, IF HE NOTICED MY PA. PLATES AND I'M 77 YEARS OLD, AND THAT WAS THAT!! I HOPE NOT! RIGHT NOW I'M STILL IN MICHIGAN, DECIDING WHAT TO DO? *TR
Vehicle speed control, Engine, Fuel/propulsion system, Jul 19, 2013
I WAS TRAVELING ABOUT 45MPH WHEN THE CAR JUST SHUT OFF. HAD TO COAST TO SIDE OF THE SIDE OF THE ROAD ALMOST GOT REAR ENDED. THIS HAS HAPPENED AT LEAST THREE MORE TIMES IN LESS THAN A WEEK. THE SERVICE DEPARTMENT CLAIMS TO KNOW NOTHING ABOUT THIS PROBLEM. I'M SURE THE SERVICE MANAGERS ARE TOLD TO ACT DUMB ABOUT THIS ISSUE. I HAVE READ THAT OTHER PEOPLE HAVE HAD THIS SAME ISSUE. WHAT WILL IT TAKE TO GET ACTION, SOMEONE HURT OR KILLED?? *TR
Vehicle speed control, Jul 19, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE IT WAS SHUT DOWN AND RESTARTED. THE VEHICLE RESUMED AT NORMAL FUNCTION HOWEVER, THE FAILURE RECURRED SHORTLY THEREAFTER. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 68,000.
Steering, Jul 19, 2013
WHILE DRIVING ON THE EXPRESSWAY AT APPROXIMATELY 60 MPH, POWER STEERING STOPPED WORKING. VEHICLE DISPLAY FLASHED POWER STEERING FAILURE ALTERNATING WITH SERVICE ADVANCE TRACK. THE PROBLEM HAS RECURRED MULTIPLE TIMES UNDER SIMILAR CONDITIONS, AND RECENTLY HAPPENED ON A TURN. TOOK VEHICLE TO DEALER ON 7/3/13. THEY COULD NOT NOTE ANYTHING WRONG, BUT RESET SENSOR ANYWAY. THE PROBLEM HAS OCCURRED TWICE SINCE THE SENSOR WAS RESET. I FEEL THAT THIS COULD BE A DANGEROUS PROBLEM, DEPENDING ON WHEN THE MALFUNCTION OCCURS. *TR
Steering, Power train, Electrical system, Engine, Jul 19, 2013
***NOTE: THIS STARTED IN MAY 2013 HAPPENED 3 TIMES. DEALERSHIP REPLACE AN INTAKE SENSOR AND THEN IT HAPPENED AGAIN AS LISTED BELOW. THIS IS PUTTING ME AND MY DAUGHTERS IN DANGER EVERYTIME THIS HAPPENS WITHOUT PRIOR WARNING. ---------------------------------------- JULY 19, 2013 @ 3:29 AM: WITHOUT WARNING THIS TIME THE "CHECK ENGINE" INDICATOR CAME ON , THE CAR MADE A WEIRD NOISE LIKE A DYING RUMBLE/PURRING NOISE AS IT BECAME SILENT AND ALL POWER LEFT. -SHE PUT THE CARE IN ?P? PARK -STARTED THE ENGINE AND IT ACTED NORMAL -------------------------------------- JULY 19, 2013 @3:28 AM: WITHOUT WARNING THE ?THROTTLE CONTROL/TRANSMISSION? INDICATOR LIT UP, THE CAR BECAME SILENT AND ALL POWER LEFT. -SHE PUT THE CARE IN ?P? PARK -STARTED THE ENGINE AND IT ACTED NORMAL ------------------------------------------- JULY 19, 2013 @ 1:20 AM : WITHOUT WARNING THE ?THROTTLE CONTROL/TRANSMISSION? INDICATOR LIT UP, THE CAR BECAME SILENT AND ALL POWER LEFT. -SHE PUT THE CARE IN ?P? PARK -STARTED THE ENGINE AND IT ACTED NORMAL ---------------------------------------------------------- JULY 18, 2013 @4:30 PM: WITHOUT WARNING THE ?THROTTLE CONTROL/TRANSMISSION? INDICATOR LIT UP, THE CAR BECAME SILENT AND ALL POWER LEFT. -SHE PUT THE CARE IN ?P? PARK ?.I WAS IN THE BACK SEAT & INSTRUCTED HER WHAT TO DO. -STARTED THE ENGINE AND IT ACTED NORMAL ***** FORD DEALERSHIP SERVICE TECHNICIANS COULD NOT FIND OR DUPLICATE THE PROBLEM. THE ISSUE ESCALATED TO THE FORD ENGINEERS. THEY DETERMINED THAT IT WAS SOMETHING LIKE THE MASSIVE INTAKE AIR FLOW SENSOR AND INSTALLED A NEW ONE ( FORD PART: FP 3L3Z-128579-BA SENSOR ASSY) JUNE 13 JUST PRIOR TO MY BUSINESS TRIP ON JUNE 17,2013. *TR
Power train, Engine, Jul 18, 2013
DRIVING ON THE HIGHWAY AT A RATE OF 70 MPH WITH TRAFFIC BEHIND AND AHEAD OF ME, I LOST POWER AND THE CAR WENT INTO LIMP MODE. THE WRENCH LIGHT AND CHECK ENGINE LIGHT WENT ON. I COULD NO LONGER SPEED UP AND BEGAN TO LOSE SPEED (RATHER QUICKLY I MIGHT ADD) THE CAR IMMEDIATELY BEHIND ME CAME VERY CLOSE TO COLLIDING WITH ME! I COULDN'T GO FASTER THAN 30 MPH AND HAD TO PULL OVER ON THE SHOULDER OF THE HIGHWAY. I TURNED THE CAR OFF AND WHEN I TRIED TO TURN IT BACK ON, IT TOOK AN ODDLY LONGER AMOUNT OF TIME TO TURN ON. (LIKE HOLDING THE KEY TURNED IN THE IGNITION) THEN SITTING AT A TRAFFIC LIGHT, WHEN I STARTED TO GO WHEN IT TURNED GREEN, I WAS GOING 5 MPH AND THE RPM'S SHOT UP TO 3000 RPM! UNDER 40 MPH, IT WAS UP NEAR 3000 RPM! FORD, PLEASE EXAMINE THIS AGAIN! THIS IS DANGEROUS! WHY WAIT UNTIL AN ACCIDENT ACTUALLY HAPPENS? *TR
Engine, Jul 18, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING AT UNKNOWN SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE IT WAS RESTARTED. THE VEHICLE RESUMED NORMAL FUNCTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Power train, Vehicle speed control, Jul 17, 2013
WHILE DRIVING DOWN THE HIGHWAY, THE THROTTLE ON THE VEHICLE BECAME UNRESPONSIVE AND WE HAD TO MAKE OUR WAY ACROSS TRAFFIC TO THE HIGHWAY SHOULDER. THIS HAPPENED AT MANY DIFFERENT SPEEDS INCLUDING IDLE. AFTER TAKING IT TO A LOCAL PARTS STORE TO HAVE THE "SERVICE ENGINE LIGHT" CODE CHECKED, THE RESULTS SHOWED A P2112 "THROTTLE ACTUATOR CONTROL SYSTEM - STUCK CLOSED". SEVERAL TIMES THE CAR WOULD SHUT OFF AS THE TACHOMETER WAS MOVING ERRATICALLY. I FEEL WE WERE LUCKY THIS DIDN'T CAUSE AN ACCIDENT AS THE CAR SHUTOFF SEVERAL TIMES WHILE ENTERING INTERSECTIONS AND DRIVING AROUND "BLIND CORNERS". *TR