2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Vehicle speed control, Apr 26, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE SPEED CONTROL WARNING LIGHT WAS ILLUMINATED. THE ENGINE RPMS THEN INCREASED EXCESSIVELY AS THE VEHICLE ACCELERATED INDEPENDENTLY AND STALLED. THE VEHICLE WAS INSPECTED BY THE DEALER AND THE THROTTLE BODY WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO DEALER A SECOND TIME AND THE CAUSE OF FAILURE WAS NOT DETERMINED. THERE WERE NO FURTHER REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000. THE CURRENT MILEAGE WAS 52,369.
Power train, Apr 17, 2013
DRIVING ON INTERSTATE AT 70MPH AND FELT A SHUTTER THEN LOST THROTTLE RESPONSE. PULLED OVER STARTED CAR TO ONLY HAVE RUN UNTIL ACCELERATOR WAS PRESSED, THEN VEHICLE WOULD QUIT RUNNING. FINALLY GOT A DUMMY LIGHT (WRENCH LIGHT ON DASH) AND LIMPED CAR HOME. DID SOME GOOGLE RESEARCH AND FOUND A MOUNTAIN OF COMPLAINTS OF THROTTLE BODY GOING BAD. WENT TO DEALER AND THEY WOULD NOT GIVE ANY HINTS WITHOUT HOOKING TO DIAGNOSTIC TOOL. DECIDED TO THROW $200 AWAY ON NEW THROTTLE BODY. I NOTICED THE PART NUMBER HAS CHANGED A LITTLE FROM ORIGINAL. I CAN ONLY ASSUME TO INCORPORATE A FIX FOR THE MASSIVE AMOUNT THAT ARE FAILING. I HOPE IT WORKS. *TR
Vehicle speed control, Apr 15, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE SPEED REDUCED RAPIDLY AND INDEPENDENTLY. THE CONTACT WAS ALMOST UNABLE TO CONTROL THE VEHICLE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STOPPED AT A SHOULDER WHERE THE VEHICLE WAS SHUTDOWN AND RESTARTED BUT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS INSPECTED BY DEALER. THE CONTACT REPAIRED THE VEHICLE ON HIS OWN BY REPLACING THE THROTTLE BODY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 50,743.
Power train, Vehicle speed control, Engine, Apr 14, 2013
DRIVING ON HIGHWAY AT 65 MILES WENT CAR WOULD LOSE POWER AND COULDN'T ACCELERATE AND CAR STARTED TO SHAKE WHEN CAME TO A STOP, CUT CAR OFF, WAITED A MIN, CUT CAR ON, TOOK A COUPLE EXTRA CRANKS BEFORE TURNING OVER, AND CAR WORKED FINE THIS HAD HAPPENED 3 TIMES AND IS VERY RANDOM AND DANGEROUS. *TR
Power train, Electrical system, Apr 9, 2013
AS WE WERE DRIVING IN THE FREEWAY AT ABOUT 70 MPH ON APRIL 7TH 2013, THE CAR LOST POWER AND STALLED OUT IN THE MIDDLE LANE OF THE FREEWAY. AT THAT EXACT MOMENT THE CAR FELT LIKE IT JERKED HARD AND THEN STALLED AND THE LIGHT WITH THE WRENCH SYMBOL CAME ON IN THE DASHBOARD. THEN IT IMMEDIATELY DISAPPEARED AFTER BEING ON WHEN THE CAR JERKED AND STALLED. MANAGE TO PUT HAZZARD LIGHTS ON AND MAKE IT SAFELY TO THE FREEWAY SHOULDER WHERE THE CAR AFTER A COUPLE OF MINUTES TRYING AND WAITING STARTED AGAIN AS IF NOTHING HAPPENED. AFTER TURNING THE CAR OFF THE CAR WOULD NOT TURN BACK ON AND SOUNDED LIKE THE ENGINE WAS STRUGGLING TO KEEP UP AFTER THE CAR WAS JUMP STARTED. THE CAR THEN WAS MAKING SOUNDS IN THE ENGINE BAY AND MANAGED TO MAKE IT TO A GAS STATION COUPLE FEET AWAY AND THE CAR DIED AGAIN AFTER TURNING IT OFF TO REFUEL ONCE AGAIN HAD TO GET THE CAR JUMP STARTED. CAR ONCE AGAIN STARTED TO FEEL AND SOUND AS IF IT WAS STRUGGLING TO STAY STABLE. HAD THE CAR TOWED THE NEXT MORNING TO LOCAL FORD DEALERSHIP WHERE THEY REPLACED THE BATTERY AND INSTALL A NEW THROTTLE BOX. COMPUTER CODE AT DEALERSHIP DETERMINED CAUSE OF PROBLEM WAS DUE TO FAULTY THROTTLE BOX. *TR
Vehicle speed control, Apr 5, 2013, crash
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE AT A STOP LIGHT, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO THE REAR OF ANOTHER VEHICLE THEN CONTINUED ACCELERATING UNTIL THE CONTACT PUT THE VEHICLE IN PARK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 06/07/13*LJ
Power train, Apr 5, 2013
CAR STARTED ROUGH, HAD VERY LITTLE POWER WHEN PULLING OUT OF GARAGE AND THE WRENCH LIGHT CAME ON. I COULD HARDLY MAKE IT TO THE NEXT DRIVE. PUT IN REVERSE AND PUT CAR BACK IN GARAGE. WHEN I TOOK IT INTO FORD FOR SERVICE THERE WERE NO CODES BUT THEY UPDATED THE COMPUTER HOPING IT WOULD FIX THE GLITCH. ON APRIL 4, 2011 IT HAPPENED AGAIN. THIS TIME I WAS STOPPED AT A LIGHT ON A HIGHWAY WHEN I GAVE IT GAS IT STARTED FORWARD, THE WRENCH LIGHT CAME ON AND ONCE AGAIN LITTLE TO NO POWER WHEN PRESSING ON THE ACCELERATOR. (I WAS LUCKY TO NOT GET REAR-ENDED.) I OUT ON THE HAZARDS AND SLOWLY COASTED INTO A PARKING LOT. I CALLED FORD AND HAD IT TOWED BACK TO THE DEALER. THIS TIME IT THREW CODES SO THEY WERE ABLE TO DETERMINE THE ISSUE WHICH WAS THE THROTTLE BODY AND IT WAS REPLACED. (THANKFULLY THIS WAS ALL UNDER WARRANTY.) THIS IS A VERY DANGEROUS ISSUE. I WAS 3 LIGHTS AWAY FROM GETTING ONTO THE INTERSTATE DURING RUSH HOUR TRAFFIC. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF THIS HAD OCCURRED ON THE INTERSTATE. *TR
Steering, Apr 3, 2013
THE DRIVER OF THIS VEHICLE STATED THAT WHILE TRAVELING ON THE INTERSTATE AT 70 MPH THE STEERING WHEEL LOCKED UP AND HE WAS UNABLE TO STEER THE VEHICLE. HE FORCED THE STEERING WHEEL TO THE RIGHT AND IT RELEASED AND SWERVED SEVERELY THEN SEEMED TO OPERATE CORRECTLY FOR THE REMAINDER OF HIS TRIP. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REPLACED THE CONTROL UNIT. THE VEHICLE HAS SINCE HAD THE SAME PROBLEM MULTIPLE TIMES WITH DIFFERENT DRIVERS. IT HAS BEEN RETURNED TO THE DEALERSHIP TWICE. BOTH TIME I WAS TOLD THAT THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM AND NO REPAIRS WERE MADE. I HAVE CONTACTED THE FORD CUSTOMER SERVICE DEPARTMENT AND FILED A COMPLAINT WITH THEM AND THEY ARE CURRENTLY INVESTIGATING. *TR
Other or unspecified, Apr 2, 2013, crash
AS I PULLED INTO A DIAGONAL PARKING SPACE AT MY CVS DRUG STORE, TURNING AT A LOW RATE OF SPEED OR APPROXIMATELY 1 OR 2 MPH, STEPPING ON THE BRAKE TO COMPLETE THE ROUTINE ACT OF PARKING, THERE WAS A SUDDEN SURGE OF ACCELERATION. THIS WAS NOT OF MY OWN VOLITION! THE ESTIMATED DAMAGE TO MY CAR IS $5,000 WHILE DAMAGED TO THE OTHER CAR WAS MINOR. RECENTLY THERE WAS AN ARTICLE IN THE L.A. TIMES ABOUT A CLASS ACTION LAWSUIT FOR EXACTLY THIS TYPE OF SURGE ACCELERATION OR "FLARING" AND SINCE IT'S LIKELY MY CAR WAS ACTUALLY BUILT IN 2010 IT'S PROBABLY THE SAME SITUATION.
Engine, Mar 23, 2013
HAD THE VEHICLE FOR ABOUT 2 MONTHS BUT HAD ONLY DRIVEN IT ABOUT 1500 MILES. (MAR. 22, 2013 - 26,800 MILES) I WAS DRIVING ALONG A LANE ROAD DOING ABOUT 50 MPH WHEN THE CAR SUDDENLY LOST POWER. ALMOST GOT REAR ENDED. WAS ABLE TO BARELY LIMP THE VEHICLE TO A STOP ON THE RIGHT SHOULDER BUT IT WOULD NOT MOVE EVEN WHEN THE GAS PEDAL WAS DEPRESSED. THE MECHANICS LIGHT CAME ON AND THE RPMS BEGAN FLOATING BETWEEN 800 AND 1200 BUT WITH NO POWER TO THE TRANSMISSION. TURNED THE KEY OFF AND RESTARTED IT AND IT REGAINED POWER BUT THEN IT HAPPENED ONE MILE LATER. SAME SYMPTOMS. RESTARTED IT AGAIN AND LASTED ANOTHER 2 MILES WHERE IT HAPPENED AGAIN. THE THIRD TIME I RESTARTED THE CAR IT TOOK ABOUT 20 SECS OF CRANKING BEFORE IT TURNED OVER. I THEN DROVE IT 15 MILES DIRECTLY TO THE FORD DEALERSHIP I PURCHASED IT WITHOUT INCIDENT. FORD RAN A DIAGNOSTIC SWEEP ON THE CAR AND COULD NOT FIND ANYTHING WRONG. THEY TOLD ME IT WOULD HAVE TO BR BROUGHT IN WITH THE PROBLEM SHOWING SINCE THE BLACK BOX DOES NOT RECORD THESE TYPES OF ISSUES. I HAD THE IMPRESSION THEY HAVE NOT SEEN THIS TYPE OF ERROR OR COULD NOT RECALL IT. HAVE NOW DRIVEN THE CAR ADDITIONAL 40 MILES WITHOOUT INCIDENTS BUT MAKES ME WONDER ABOUT THE MANUFACTURER IF THEY AREN'T CONCERNED ABOUT SAFETY ISSUES. I THOUGHT THE RECESSION AND PAST DECADE TAUGHT THEM A LESSON IN DOING IT RIGHT FOR THE CONSUMER/? *TR
Electrical system, Fuel/propulsion system, Mar 21, 2013
CAR BUCKED THEN COMPLETELY DIED (IN THE MIDDLE OF THE STREET)! LIGHTS THAT CAME ON: STOP SAFELY NOW, WRENCH, ENGINE, TRIANGLE WITH EXCLAMATION POINT. TOOK A FEW TIMES TO START BACK UP. TOOK IT TO THE DEALER AND THEY SAID THEY DID NOT HAVE A CODE BUT DID NOT FIND ANYTHING WRONG. A FEW DAYS LATER, IT HAPPENED AGAIN. THIS TIME IN THE MIDDLE OF THE INTERSECTION! ( SAME CODES) BROUGHT IT TO DEALER AGAIN, THIS TIME APPARENTLY THEY FOUND THE CODE. THE DEALER SAID GAS WAS GOING IN THE WRONG PLACE AND REPLACED A VALVE. IT HAS SINCE HAPPENED MORE THAN FIVE TIMES, ALL HAPPENING AT LESS THAN 5 MPH WHEN STARTING AFTER A STOP. CURRENTLY WITH ANOTHER FORD DEALERSHIP (GIVEN THE PREVIOUS ONE CRACKED THE WINDSHIELD BUT CLAIMED IT WAS ALREADY THERE, NOT TO MENTION THE POOR SERVICE TO THE CAR). THIS LATEST INCIDENT WE HAD THE CAR TOWED. THIS WAS AT THE RECOMMENDATION OF THE FORD REGIONAL REPRESENTATIVE WHO HAS BEEN EXTREMELY HELPFUL. (BY THE WAY, THIS FUSION IS A HYBRID.) CURRENTLY WAITING FOR DIAGNOSIS. *TR
Structure, Latches/locks/linkages, Mar 21, 2013
I TAKE VERY GOOD CARE OF MY CARE AND I ALWAYS OPEN MY CAR DOOR VERY GENTLY. HOWEVER, I JUST REALIZED THAT THE DRIVER'S SIDE INTERIOR DOOR LOCK IS BROKEN. I CANNOT OPEN THE CAR FROM THE INSIDE, INSTEAD, I HAVE TO ROLL THE WINDOWS DOOR AND USE THE OUTSIDE HANDLE TO OPEN THE DOOR. I DID RESEARCH ON THE INTERNET AND THERE ARE ALOT OF PEOPLE WHO ARE COMPLAINING ABOUT THE ISSUE. I HAVE A 2011 FORD FUSION SE WITH AROUND 52,000 MILES AND I RECENTLY BOUGHT THE CAR. I DID ORDER A NEW REPLACEMENT FOR THE INTERIOR DOOR HANDLE. THERE SHOULD BE A RE-CALL FOR THIS PROBLEM. *TR
Engine, Fuel/propulsion system, Mar 15, 2013
DRIVING THE CAR, IT WILL HAVE SUDDEN LOSS OF ALL POWER. THE THROTTLE CONTROL/TRANSMISSION LIGHT INDICATOR COMES ON. YOU HAVE TO TURN THE CAR OFF AND RESTART. OWNERS MANUAL STATES TO TAKE TO THE DEALER IF IT STAYS ON OR CONTINUES TO COME ON.THIS HAS HAPPENED NUMEROUS TIMES OVER THE LAST SIX MONTHS. FRIDAY 3/8 IT HAPPENED TWICE. TOOK TO THE DEALER. STATE THEY ARE UNABLE TO REPAIR DUE TO NO CODE IN THE COMPUTER. THEY HAD IT 5 DAYS, PUT 100 MILES ON IT TRYING TO GET IT TO DO THIS AGAIN. SAFETY ISSUE IS THIS OCCURRING WHILE IN AN INTERSECTION OF ON THE INTERSTATE. NO SOLUTION OFFERED BY FORD. STATES HAVE TO HAVE A CODE. NO INSTRUCTION ON MAKING SURE THE CODE IS RECORDED BY THE COMPUTER. WHEN ENGINE RESTATED CLEARS COMPUTER. *TR
Power train, Engine, Mar 15, 2013
WHILE DRIVING ON CRUISE CONTROL APPROXIMATELY 70 MPH, THE CAR LOST ALL ACCELERATION. THE ENGINE IS 4 CYL. ENGINE LIGHT CAME ON. COASTED TO RIGHT OF FREEWAY AND CAME TO A STOP. TURNED IGNITION KEY TO OFF AND THEN RESTARTED CAR. PLACED IN DRIVE AND DROVE AND ACCELERATED FINE THERE AFTER. *TR
Power train, Engine, Mar 12, 2013
I WAS GOING THROUGH A SCHOOL ZONE ON MY WAY TO WORK. WHEN I REACHED THE END OF SCHOOL ZONE I ATTEMPTED TO ACCELERATE BUT THE ENGINE WOULD NOT. THERE WAS NO THROTTLE RESPONSE AND THE ENGINE WAS IN A VERY ROUGH IDLE. I PULLED OVER, SHUT THE CAR OFF, WAITED ABOUT 5 MIN AND STARTED IT BACK UP. ON START-UP, THE ENGINE CRANKED A FEW EXTRA TIMES BEFORE IT FINALLY TURNED OVER. I WAS ABLE TO DRIVE AGAIN AFTER THAT BUT NOTICED THAT THE RPMS JUMPED AROUND WHEN I WAS IN THIRD GEAR BETWEEN 1500-2000 RPM. SEEING THE RPMS JUMP AROUND LIKE THAT MADE ME THINK THAT THE ENGINE WAS GOING TO LOSE POWER AGAIN, AS IT IS CHARACTERISTIC OF THIS PROBLEM. THIS IS THIRD TIME THIS HAS HAPPENED TO THE CAR. *TR
Power train, Mar 9, 2013
WHILE DRIVING, ENGINE COMPLETELY LOSES POWER AND WRENCH LIGHT ILLUMINATES ON DASHBOARD. PULL OFF OF ROAD AND STOP CAR AND REALLY ROUGH IDLE. TURN ENGINE OFF AND RESTART AND WRENCH LIGHT GOES OUT. ENGINE RUNS FINE AFTER. THIS CONTINUES TO OCCUR ON INTERMITTENT BASIS. SOMETIMES HAPPENS 3-4 TIMES WITHIN ABOUT 10 MILES. OTHER TIMES IT HAS GONE HUNDREDS OF MILES BETWEEN INCIDENTS. *TR
Power train, Engine, Mar 9, 2013
HAD THE VEHICLE FOR ABOUT A MONTH BUT HAD ONLY DRIVEN IT ABOUT 600 MILES. (FEB. 21, 2013 - 21,700 MILES) MY WIFE WAS DRIVING ALONG A 4 LANE ROAD DOING ABOUT 50 MPH WHEN SHE NOTICED THE CAR SUDDENLY LOSING POWER. SHE WAS IN THE LEFT HAND LANE WITH NO SHOULDER OR ROOM TO MOVE TO THE RIGHT LANE BECAUSE OF TRAFFIC AND WAS ALMOST REAR-ENDED BY A DUMP TRUCK WHO HAD NO IDEA SHE WAS RAPIDLY SLOWING DOWN BECAUSE SHE WASN'T PUTTING ON ANY BRAKE TO INDICATE THIS. SHE BROUGHT THE VEHICLE TO A STOP BUT IT WOULD NOT MOVE EVEN WHEN THE GAS PEDAL WAS DEPRESSED. SHE THOUGHT IT HAD STALLED BUT LATER TOLD ME SHE DIDN'T NOTICE ANY DASH LIGHTS ON. SHE TURNED THE KEY OFF AND RESTARTED IT AND IT RAN FINE THE REST OF THE WAY HOME. CALLED FORD DEALERSHIP WHERE IT WAS PURCHASED AND HE ASKED ABOUT ENGINE CODE LIGHTS (OF WHICH NONE WERE SHOWING ). HE SAID WITHOUT A CODE HE COULDN'T DO ANYTHING. ( MARCH 7, 2013 - 22,400 MILES ) TURNING A CORNER FROM A STOP THE CAR ACCELERATED AND THEN LOST POWER, ENGINE SEEMED TO SPUTTER AND RUN ROUGH, PULLED OVER AND STOPPED. WRENCH LIGHT ON DASH WAS ON, DEPRESSED ACCELERATOR PEDAL BUT NOTHING HAPPENED. ENGINE WAS RUNNING BUT TACHOMETER DIDN'T MOVE AT ALL WHEN ACCELERATOR WAS DEPRESSED. TURNED ENGINE OFF, RESTARTED, WRENCH LIGHT WENT OFF AND RAN OK. HAVE ALSO NOTED THAT TRANSMISSION SHIFTING IS NOT ALWAYS SHIFTING AS SMOOTH AS WHEN WE FIRST STARTED DRIVING IT. IT SEEMS TO JUMP OR LURCH IN AT LEAST ONE OF THE GEARS BUT THIS IS JUST AN INTERMITTENT PROBLEM RIGHT NOW. I WILL TAKE NOTE OF THIS AND REPORT BACK. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Engine, Mar 8, 2013
I WAS DRIVING ON THE HIGHWAY AND I STARTED TO FEEL THE CAR JERK FORWARD SLIGHTLY ABOUT ONCE EVERY TEN SECONDS. ABOUT A MINUTE OR SO LATER I COULD NO LONGER ACCELERATE AND THE AMBER WRENCH LIGHT WAS ILLUMINATED. I COASTED TO A STOP AND PULLED OVER ONTO THE SHOULDER. WHEN I CAME TO A STOP THE RPMS WERE VERY ERRATIC AND BOUNCING BETWEEN 500-1000. I SHUT THE VEHICLE, WAITED A MINUTE, THEN STARTED IT BACK UP. ON START UP THE ENGINE CRANKED A COUPLE MORE TIMES THAN USUAL BUT FINALLY TURNED OVER. THE CAR RAN FINE AND I WAS ABLE TO CONTINUE DRIVING. *TR
Power train, Engine, Fuel/propulsion system, Mar 3, 2013
WHILE DRIVING AT HIGHWAY SPEED ON AN INCLINE, THE CAR LOST ALL PROPULSION POWER. AFTER SEVERAL SECONDS, THE CHECK ENGINE WRENCH LIGHT TURNED ON AND I PULLED OVER TO THE SIDE. SHUTTING DOWN THE VEHICLE, WAITING 1 MINUTE AND RESTARTING CLEARED THE CHECK ENGINE LIGHT AND RESTORED POWER. THE SAME THING HAPPENED 6 WEEKS LATER, WHILE IDLING AT A TRAFFIC LIGHT. AFTER RESTARTING, THE SYSTEM FAILED AGAIN 2 MINUTES LATER WHILE DRIVING ON LEVEL ROAD AT 15 MPH. THE CAR RESTED FOR 2 HOURS AND WAS THEN DRIVEN WITHOUT INCIDENT TO THE DEALER FOR REPAIRS. THE SERVICE TECHNICIAN PERFORMED EEC TEST, PPT AND COMPONENT TESTS, THEN REPLACED THE THROTTLE BODY. NO SUBSEQUENT INCIDENTS AFTER 1 WEEK. *TR
Electrical system, Visibility, Mar 3, 2013
AT SOMETIME, AFTER CAR WAS SHUT OFF, THE DRIVER, PASSENGER WINDOWS AND SUN ROOF OPENED. THIS HAS HAPPENED 6 TIMES. *TR
Engine, Mar 1, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AS IT RESUMED NORMALLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THERE WAS A CONCURRENT INVESTIGATION ASSOCIATED WITH THE FAILURE UNDER NHTSA ACTION NUMBER: PE13003 (ENGINE). THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Power train, Engine, Feb 28, 2013
WHILE DRIVING TO WORK ONE DAY MY CAR SHUT OFF RIGHT AFTER A TURN GOING DOWN A HILL, THE DASH WAS ILLUMINATED AND NO LIGHTS WERE ON OTHER THAN THE DASH. I PUT THE CAR INTO PARK AND TURNED IT OFF THEN STARTED IT RIGHT BACK UP, IT RAN FINE AFTER THAT. THERE IS ANOTHER ISSUE AS WELL THOUGH, WHILE DRIVING IT HESITATED BY SHIFTING AT HIGHER RPM'S THAN IT SHOULD AND TOOK IT TO DEALER ON MONDAY FEBRUARY 25, 2013 AND THEY STILL HAVE IT WITH NO EXPLANATION AS TO WHY IT DID ANY OF THOSE THINGS THAT I MENTIONED. THE ONLY THING THAT THE SERVICE GUY SAYS IS "WELL UNTIL IT IS BILLED OUT I DO NOT KNOW WHAT IS GOING ON WITH THE CAR." I AM VERY FRUSTRATED AND JUST BOUGHT THIS CERTIFIED PRE OWNED TWO WEEKS AGO. THERE SHOULD BE A LEMON LAW ON CERTIFIED PRE OWNED CARS, THIS IS NOT COOL. IT HAS CAUSED A HEADACHE FOR ME AND NOW I AM STUCK PAYING FOR A CAR I CANNOT EVEN DRIVE RIGHT NOW. *TR
Power train, Feb 28, 2013
WHEN THIS VEHICLE HAS NOT BEEN DRIVEN FOR 24 HOURS, DRIVING IT THE NEXT DAY WILL CAUSE TRANMISSION FLARING. SPECIFICALLY, WHEN SHIFTING FROM 2ND TO 3RD GEAR (APPROX. AT 25 MPH), IT GOES TO NEUTRAL AND THEN BACKS INTO 3RD WITH A JUMP. THE TACHOMETER REGISTERS THE JUMP IN REV'S AS IT GOES TO NEUTRAL. VEHICLE HAS BEEN TO FORD DEALER 4 TIMES AND STILL HAS THE SAME PROBLEM. FORD HAS A TSB 11-9-9 THAT EXPLAINS THE PROBLEM WITH THEIR IDEA OF A FIX. THE FIX HAS BEEN APPLIED WITH NO DIFFERENCE. *TR
Engine, Feb 28, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE THROTTLE BODY BOX WOULD HAVE TO BE REPLACED. THERE WAS AN INVESTIGATION UNDER NHTSA ACTION NUMBER: PE13003 (ENGINE) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Power train, Feb 28, 2013
THIS IS A REPORT FOR A FORD FUSION WITH 45000 MILES. FIRST EVENT OCCURRED ON FREEWAY DRIVING 65 MPH. CAR JUST STOPPED ACCELERATING AND WRENCH LIGHT CAME ON BUT I WAS ABLE TO PULL OVER TO SHOULDER AND CALL AAA. WHEN THEY ARRIVED I TURNED OFF CAR AND TURNED CAR BACK ON AND CAR "RESET" ITSELF TO NORMAL OPERATION. I GARAGED THE CAR FOR SEVERAL WEEKS AND TRIED TO RESEARCH PROBLEM BUT NOTHING CONFIRMED. I DROVE AGAIN A COUPLE OF WEEKS LATER (AGAIN 50 MPH) ON HIGHWAY AND SAME BEHAVIOR AND MADE IT TO SHOULDER. TURNED CAR OFF AND ON TO "RESET". THIS IS EXTREMELY DANGEROUS AND LIFE THREATENING (MAY GET REARENDED OR NOT HAVE ABILITY TO PULL OVER...) GOT CAR TO BICKFORD FORD SERVICE. THEY SAID THEY HAVE ONE OTHER 2011 FORD FUSION WITH SAME ISSUE (NUMEROUS REPORTS OF THIS ON INTERNET BUT AS OF YET NO RECALL) OTHER CAR WAS COVERED UNDER EMISSION WARRANTY TO REPLACE THROTTLE CABLE BECAUSE THAT CAR WAS FROM CALIFORNIA. MINE IS NOT. $460 LATER... SAVE RECEIPT AND HOPE THIS ISSUE IS LISTED AS RECALL FOR REIMBURSEMENT. THIS IS A REAL SAFETY ISSUE!!!! *TR