2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Electrical system, Jun 13, 2018
DRIVING 8 HOURS, 70 MPH, ON 92 OUTSIDE TEMP DAY THE CAR STARTED MAKING A THUMPING SOUND WHEN BREAKING/STEERING SIMULTANEOUSLY. STEERING BECAME SOMEWHAT STIFFER. THE SOUND GOT LOUDER AS TIME WENT ON, POSSIBLY DUE TO EXTREME HEAT. WIFE WAS WITH ME AND WE BOTH BECAME VERY WORRIED BECAUSE WE WERE IN ATLANTA 5 PM TRAFFIC. WE MADE IT HOME AND I BEGAN AN INFORMATION SEARCH. I FOUND THAT OUR 2011 FORD FUSION WAS INCLUDED IN A FIELD SERVICE ACTION 15N01. I SPOKE WITH THE LOCAL FORD SERVICE MANAGER AND WAS TOLD THAT DID NOT APPLY TO THE SYMPTOMS I DESCRIBED BECAUSE THERE IS NO ADVANCE INDICATION THAT THE ELECTRIC CONTROLLED STEERING IS GOING OUT - IT JUST GOES OUT. FORD'S OWN REPORT MENTIONS THIS BEING POSSIBLY DANGEROUS BUT DOWNPLAYS THE CONCERN BY SAYING STEERING IS STILL POSSIBLE, JUST MORE DIFFICULT. I CALLED FORD CUSTOMER SERVICE FOR SOME SUPPORT BUT OTHER THAN RECOMMENDING A DIAGNOSES AND SAYING SHE IS NOT A TECH, OFFERED NO MEANINGFUL INFORMATION. SHE DID ADMIT SHE WOULD NOT WANT TO DRIVE A CAR WITH THIS CONDITION EXISTING. LAST, I TRIED TO GET INFORMATION VIA LIVE CHAT AND WHEN I SENT THE FSA NUMBER, I WAS ACTUALLY BLOCKED OF MY ABILITY TO QUESTION HIM AND HE ENDED THE CHAT. FRANKLY, I WOULD LIKE TO HEAR THE RESPONSE OF A FORD MANAGEMENT PERSON TO THE QUESTION "WOULD YOU ALLOW YOUR DEAREST FAMILY MEMBERS RIDE IN A VEHICLE THAT SHOW FRIGHTENING SYMPTOMS OF A STEERING ISSUE KNOWING THE EXISTENCE OF THE 'FIELD SERVICE ACTION' WHICH IS ABOUT THE STEERING GOING OUT.
Structure, Jun 12, 2018
MALFUNCTIONING DOOR LATCHES 2011 FORD FUSION -- MY DOOR HANDLE WON'T WORK AND I HAVE DISCOVERED THAT THE SAME PART IS RECALLED ON OTHER MODELS BUT NOT ON THE 2011. THIS IS A SAFETY ISSUE AS I HAVE TO CRAWL OUT MY PASSENGER SIDE DOOR.IT'S SAD THAT FORD HAS RECALLED OTHER YEAR MODELS OF THE FUSION; HOWEVER, THE 2011 IS NOT IN THE RECALL. THIS NEEDS TO BE RECALLED BECAUSE THIS IS A MAJOR SAFETY ISSUE!!!! I SURE HOPE I NEVER GET A BIND OR SITUATION WHERE I NEED TO GET OUT OF THE CAR VERY QUICKLY (CAR WON'T START & ON FIRE, ETC.) BECAUSE I WILL NOT BE ABLE TO GET OUT OF THE CAR FAST ENOUGH TO BE SAFE BECAUSE I WILL NOT BE ABLE TO ROLL DOWN MY DRIVER'S SIDE WINDOW TO GET OUT OF IT. FORD NEEDS TO RECALL THIS SAFETY ISSUE A.S.A.P!!!! I'VE ATTACHED COPIES OF A PREVIOUS RECALL THAT FORD RELEASED FOR THE SAME EXACT THING (MALFUNCTIONING DOOR LATCH) ON THE 2013-2014 FORD FUSION; HOWEVER, THIS SHOULD INCLUDE THE 2011 FORD FUSION AS WELL!!!! I'VE ALSO ATTACHED A COPY OF THE SAME EXACT COMPLAINTS OF OTHER OWNERS OF FORD FUSION'S HAVING THE SAME EXACT PROBLEM AS MY CAR!!!! THIS IS A MAJOR SAFETY ISSUE AS I'VE PREVIOUSLY STATED ABOVE!!!!
Air bags, Jun 12, 2018
TAKATA RECALL - THE AIRBAG, TAKATA RECALL, WAS ISSUED IN 2016 & I'VE BEEN TRYING TO GET THIS REPLACED SINCE 2016. THE FORD DEALERSHIPS AROUND LAFAYETTE, LA STILL DO NOT HAVE THIS PART IN STOCK FOR IT TO BE FIXED/REPLACED. THIS IS A VERY UNSAFE (& COULD BE DEEADLY) ISSUE THAT MUST BE FIXED AS SOON AS POSSIBLE!!!!!!!!!!!!!!!!
Air bags, Jun 11, 2018
TAKATA AIR BAGS HAVE BEEN WAITING SINCE FIRST RECALL JULY 2016 FOR THEM TO FIX AIRBAGS NOT ABLE TO LET ANYONE SIT IN FRONT SEAT, HAVE CALLED FORD DEALERS SEVERAL TIMES WITH NO RESPONSE OTHER THAN WE HAVE NO REPLACEMENTS, ITS BEEN TWO YEARS AND NOTHING
Steering, Jun 11, 2018
MY POWER STEERING SYSTEM FAILED MAKING THE CAR UNABLE TO DRIVE. THIS HAPPENED AT 77,298 MILES ON IT. MY SPECIFIC VIN NUMBER WAS NOT INCLUDED IN THE 2011 FORD FUSION RECALLS FOR THE SAME PROBLEM FOR POWER STEERING FAILURE.
Air bags, Jun 11, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SAWGRASS FORD (14501 W SUNRISE BLVD, SUNRISE, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Other or unspecified, Jun 10, 2018
MY WIFE UPON RETURNING HOME COULD NOT OPEN THE DRIVER'S DOOR. I HAD TO OPEN FROM THE OUTSIDE OF THE CAR. I LATER READ THAT THIS HAS HAPPENED TO A NUMBER OF PEOPLE AND ONE TEMPORARY SOLUTION IS TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE. I ALSO HAVE READ THAT 2010, 2013 AND 2014 FORD FUSIONS HAVE BEEN RECALLED FOR THIS PROBLEM BUT NOT 2011. I HAVE HOWEVER FOUND THAT A NUMBER OF OWNERS OF 2011 FUSIONS HAVE ALSO HAD THIS PROBLEM. OF COURSE THE CAR WAS OUT OF GEAR, TURNED OFF, AND STATIONARY.
Air bags, Jun 10, 2018
SINCE PREVIOUS NOTIFICATION, FROM FORD CORPORATION, OF A DEFECTIVE AIRBAG, I'VE BEEN TO METRO MOTORS DEALERSHIP, ON MORE THAN ONE OCCASION, AND I WAS TOLD METRO MOTORS HASN'T RECEIVE ANY PARTS IN ORDER TO REPAIR OUR 2011 FORD FUSION (SPORT MODEL) DEFECTIVE PASSENGER (RIGHT SIDE) AIRBAG.
Air bags, Jun 10, 2018
"TAKARTA RECALL": I RECEIVED WRITTEN NOTICE, FROM FORD CORPORATION, THAT OUR VEHICLE WAS ON THE RECALL LIST, DUE TO OUR VIN NUMBER, REGARDING A DEFECTIVE AIRBAG. IT AS SUBSEQUENTLY CONFIRMED AT ST. CROIX, V.I.'S FORD DEALERSHIP, VIA COMPUTER PRINT-OUT THAT OUR CAR WAS ON THE RECALL LIST BUT THE DEALERSHIP RECEIVE NO PARTS FOR REPAIR.
Steering, Jun 9, 2018
OVER 2 YEARS AGO, AT START UP, THE POWER STEERING ASSIST FAILURE WARNING APPEARED. I COULDN'T DRIVE THE CAR. I TOOK IT TO THE DEALER AND WAS ADVISED OF A RECALL ON FUSIONS, BUT NOT ON MY VIN. VERY FRUSTRATING! THEY RESET THE ELECTRONICS AND IT WAS OKAY FOR ONLY A COUPLE OF MONTHS. SINCE THEN, I RECEIVE THE WARNING SEVERAL TIMES A MONTH... CONSISTENTLY. I FOUND IF I TURN THE CAR OFF AND BACK ON, IT WOULD RESET AND POWER STEERING WOULD RESUME. HOWEVER, ON THURSDAY, 6/7/18, IT WOULD NOT RESET. I HAD TO HAVE THE CAR TOWED AND WAS ADVISED STILL NO RECALL ON MY CAR, IT IS OUT OF WARRANTY NOW, AND IT CAN ONLY BE RESET ONCE; I HAVE TO PAY $1600 TO CHANGE THE RACK. THIS IS EXTREMELY DISCONCERTING. THIS IS THE SAME PROBLEM AS ORIGINAL CONCERN 2 YEARS AGO AND MY CAR IS OUTSIDE OF THE RECALL.
Steering, Air bags, Fuel/propulsion system, Jun 9, 2018
POWER STEERING ASSIST FAULT POPS UP WHEN CAR STARTS AND STEERING WHEEL DOES NOT MOVE
Steering, Jun 6, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO FREDERICK MOTOR COMPANY (1 WAVERLEY DR., FREDERICK, MD 21702, (301) 663-6111) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Air bags, Jun 5, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (GARY YEOMANS FORD LINCOLN, 1-386-310-2342) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 9/24/18*JB
Air bags, Jun 4, 2018
TAKATA RECALL - FORD HAS YET TO PROVIDE A REMEDY FOR A PROBLEM THAT HAS EXISTED FOR MORE THAN 2 YEARS NOW. LAST UPDATE WAS IN DECEMBER 2017, SAYING PARTS WILL BE AVAILABLE IN SPRING OF 2018 - IT IS NOW SUMMER OF 2018.
Exterior lighting, Air bags, Other or unspecified, May 31, 2018
TAKATA RECALL AC/HEAT CONTINUES TO GO OUT RANDOMLY. AC/HEAT/DEFROSTER IS NOT WORKING. HAVE TO MANUALLY LOCK EACH DOOR UPON EXIT OF VEHICLE BECAUSE AUTOMATIC SWITCH NOT WORKING, THE CAR SHUTDOWN AND I CANT ENTER THE VEHICLE AT TIMES THE KEY WILL NOT OPEN MY CAR DOOR, I HAD TO ENTER MY CAR THROUGH THE TRUNK AT 3A. ENGINES PROBLEMS, ELECTRICAL PROBLEMS, BACK TAIL/BRAKE LIGHT CONTINUES TO GO OUT OFTEN, AND OTHER ISSUES. SOMETIMES KEY WONT TURN IN THE IGNITION AND BRAKES LOCK UP.
Steering, May 30, 2018
MY POWER STERRING SHUT OFF WHILE DRIVING, WARNING ISSUED ON DASH. HAD LIMITED MANUAL STEERING ABILITY, HAD TOWED TO DEALERSHIP. IN MOTION.
Steering, May 29, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED. THE CONTACT TURNED OFF THE VEHICLE, RESTARTED IT AFTER 30 SECONDS, AND THE VEHICLE FUNCTIONED NORMALLY. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Air bags, May 29, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TOWN AND COUNTRY FORD PELL CITY AT 205-884-0000 AND WAS INFORMED THAT THERE WAS NO PART AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, May 28, 2018
TAKATA RECALL, WAITING FOR A FIX FOR OVER A YEAR,
Steering, May 26, 2018
DRIVING AT 45 MPH I LOST MY POWER STEERING. TOOK IT AND THE DEALERSHIP AND WAS TOLD THEY WOULD HAVE TO REPROGRAM THE COMPUTER. PICKED IT UP ON THURSDAY AND FRIDAY MORNING I LOST POWER STEERING AGAIN THIS TIME I WAS DRIVING ABOUT 55 TO 60 MPH.
Steering, May 25, 2018
POWER STEARING WOULD QUIT FORCING CAR TO MANUAL STEERING. ALSO TRACTION CONTROL WOULD SHUT OFF WHEN THIS HAPPENED.
Steering, May 24, 2018
THE POWER ASSIST STEERING LIGHT CAME ON AND THE CAR LOST POWER STEERING. THIS HAPPENED IN THE DRIVEWAY WHILE THE CAR WAS IN MOTION. THE CAR WAS NOT STEERABLE AT THIS POINT. I TURNED THE ENGINE OFF AND THEN RESTARTED THE CAR AND THE POWER STEERING WAS ACTIVE SO I TOOK IT TO THE DEALERSHIP. THE DEALER DIAGNOSED THE ISSUE AND FOUND STEERING RACK INTERNAL DAMAGE (INVOICE AND DESCRIPTION ATTACHED). THIS IS THE SAME ISSUE AS IN RECALLED FORD VEHICLES, HOWEVER, BECAUSE THIS VIN WAS NOT INCLUDED IN THE ORIGINAL RECALL THE WORK WAS NOT COVERED BY FORD.
Air bags, May 23, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (FORD OF UPLAND, 909-253-0366) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, May 23, 2018
INQUIRY FROM CONGRESSWOMAN LOIS FRANKEL ON BEHALF OF CONSTITUENTS RE WAITING OVER A YEAR TO HAVE THE AIRBAGS IN 2011 FORD FUSION REPLACED. *LD *JS
Air bags, May 22, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) IN JULY OF 2017; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MULLINAX FORD, 1551 E SEMORAN BLVD, APOPKA, FL 32703) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.