2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, May 22, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING SEIZED AND THE STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TEAGUE FORD LINCOLN (1730 W HILLSBORO ST, EL DORADO, AR 71730, 870-864-9400). THE DEALER STATED THAT EVEN THOUGH THE VIN WAS INCLUDED IN THE RECALL FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), THE RECALL DID NOT APPLY TO SALVAGE TITLED VEHICLES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE RECALL DID NOT APPLY TO SALVAGE TITLED VEHICLES. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
Air bags, May 20, 2018
TAKATA INFLATORS: WE HAVE BEEN TRYING TO GET THE DRIVER AIRBAG REPLACED FOR A YEAR SINCE LEARNING ABOUT THIS RECALL. OUR SERVICE DEPARTMENT KEEPS TELLING US THAT FORD DON'T HAVE THE PARTS FOR THE RECALL.
Steering, May 18, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING MODULE FAILED WHILE DRIVING VARIOUS SPEEDS. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE CONTACT TOOK THE VEHICLE TO TOWN AND COUNTRY FORD (101 ANDERSON LN, MADISON, TN 37115) AND WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER STATED THAT BECAUSE THE VEHICLE EXCEEDED 150,000 MILES, THE POWER STEERING MODULE WOULD NOT BE REPLACED FREE OF CHARGE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 158,000.
Steering, May 17, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT A LOW SPEED, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. AFTER THE VEHICLE WAS RESTARTED, THE STEERING WHEEL OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO JACKY W. JONES FORD, INC. (2742 US-129, CLEVELAND, GA 30528, (844) 312-7623) WHERE IT WAS DIAGNOSED THAT THE INTERNAL STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. *TT *TR
Air bags, May 15, 2018
TAKATA RECALL. I CONTACTED (2) FORD DEALERSHIPS REPEATEDLY SINCE THE RECALL OF THE AIRBAG. EACH TIME I CALL THE SERVICE DEPARTMENTS OF FIESTA FORD IN INDIO, CA., OR GOSCH FORD IN HEMET, CA. I AM TOLD THAT THEY WILL CALL ME WHEN REPLACEMENT PARTS ARE AVAILABLE. I HAVE BEEN TRYING TO HAVE THIS AIRBAG REPLACED SINCE 2014 WITH NO COOPERATION FROM THE FORD DEALERSHIPS, WHICH AT THIS TIME THE VEHICLE IS NOT BEING DRIVEN FOR SAFETY REASONS.
Air bags, May 14, 2018
TAKATA RECALL: I RECEIVED THE FIRST NOTICE IN JULY OF 2016 REGARDING THIS RECALL. TO DATE, IT HAS NOT BEEN REMEDIED AND I AM APPALLED THAT IT HAS BEEN ALMOST TWO YEARS SINCE THIS RECALL. THIS IS COMPLETELY UNSATISFACTORY!
Air bags, May 14, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BERKELEY FORD (1511 US-52, MONCKS CORNER, SC 29461, (843) 761-8284) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, May 14, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED AND THE POWER STEERING SEIZED. THE VEHICLE WAS TOWED TO WALTERBORO FORD (902 BELLS HWY, WALTERBORO, SC 29488, (843) 549-5581) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Steering, Air bags, May 13, 2018
THE POWER STEERING WENT OUT WHILE I WAS DRIVING IT AND HAD TO HAVE IT TOWED.THE PASSAGER AIR BAG LIGHT STAY ON
Steering, May 12, 2018
MY POWER STEERING HAS FAILED IT IS PART OF A RECALL BUY FORD WONT FIX IT BECAUSE THEY SAY ITS NOT A SAFETY RECALL. ITS A SAFETY RECALL WHEN ITS RECALL FOR CAUSING YOU TO CRASH. THEY SAY MY MILEAGE EXCEEDS THE RECALL. THEY WANT TO CHARGE ME $1600 TO FIX THEIR PRODUVTION PROBLEM WHEN I CALLED THE 1800 NUMBER FOR FORD THEY TELL ME ITS NOT THEIR PROBLEM. I HAVE ONLY OWNED THIS CAR FOR 1 YEAR. WHEN I WOULD START MY CAR SOMETIMES THE DASH WOULD FLASH POWER ASST FAIL IF I TURNED IT OFF AND BACK ON IT WAS FINE. I WAS DRIVING HOME FROM A BIRTHDAY PARTY AND MY DASH STARTED SAYING POWER STEERING FAIL AND I PULLED INTO A GAS STATION WENT INSIDE AND WHEN I CAME BACK OUT AND STARTED MY CAR I HAD NO STEERING AT ALL. I BELIEVE IF I HAD NOT STOPPED WHEN I DID I WOULD HAVE CRASHED. THE STEERING WHEEL WILL NOT MOVE AT ALL. I HAD IT TOWED TO A FORD DEALERSHIP WHERE THEY CONFIRMED IT IS THE RECALLED PART BUT IM NOT COVERED. I DID RECIEVE A LETTER IN THE MAIL ABOUT THE RECALL AND IT HAD NO DATES OR MILEAGE INFORMATION ON IT.
Air bags, May 11, 2018
TAKATA RECALL. THE ORIGINAL RECALL IS ALMOST 2 YEARS OLD AND THERE IS STILL NO REMEDY. I FEEL LIKE IT IS DANGEROUS TO DRIVE THE CAR AND WAITING ALMOST 2 YEARS TO FIND A REMEDY IS UNACCEPTABLE.
Steering, May 11, 2018
THIS IS THE SECOND COMPLAINT FOR THE SAME PROBLEM INVOLVING POWER STEERING SRAFETY. THE FIRST CLAIM (#11062467) WAS FILED 11-17-17. THE MESSAGE DISPLAYED ON SCREEN WAS (ASSAULT ON POWER STEERING ASSEMBLY.) THERE WAS CODE U3000 48-08 RUN ON 1.20.18, AND COULD NOT IDENTIFY THE PROBLEM. I AM NOW FILING THE SECOND COMPLAINT ON SAME PROBLEM RE-OCCURRED BUT UNDER DIFFERENT MESSAGE OF (POWER STEERING ASSIST FAULT). THIS WAS RUN THRU CODE #U3000-49 ON 5-18-18 AND PROBLEM WAS IDENTIFIED AND REPAIRED.: REPAIR: REMOVED AND REPLACED P/S GEAR ASYN AND REPROGRAM P6M AND SET TOE. POWER STEERING GEAR ASYM FOR A TOTAL COST OF $1,200.41, INCLUDING LABOR. I WOULD LIKE TO BE NOTIFIED IF THERE EVER IS A RECALL ISSUED FOR THIS PROBLEM.
Steering, May 10, 2018
OCCASIONALLY POWERE STEERING GOES OUT. USUALLY IN SLOW SPEED, LEAVING DRIVEWAY ETC. I CAN STOP THE CAR, SWITCH MOTOR OFF, RESTART AND IT WORKS. THIS STARTED HAPPENING ABOUT 2 YEARS AGO. THIS MORNING POWER STEERING WENT OUT AND WOULD NOT RESTART..
Steering, May 10, 2018
POWER STEERING SUDDENLY FAILS. I'VE HAD THIS IN FOR RECALL SERVICE AND MANUFACTURE DIDN'T WANT TO REPLACE, ONLY WANTED TO RESET CODES. NOW WON'T FIX EVEN AFTER POWER STEERING ASSIST CONTINUES TO FAIL AND FAILS AT LEAST ONCE A WEEK. WON'T FIX NOW BECAUSE VEHICLE HAS 156000 MILES. POWER ASSIST FAILS DURING TURNS, DURING NORMAL HIGHWAY DRIVING, WHEN MAKING SLIGHT TURNS-I NEVER KNOW WHEN THIS IS GOING TO HAPPEN. CAR SEEMS TO "TIGHTEN" ON IT'S OWN BUT STILL NEVER ENOUGH TIME TO KNOW IF THE ASSIST IS ACTUALLY GOING TO GO OUT OR NOT. VERY DANGEROUS. THIS HAS HAPPENED ON BOTH THE CITY STREETS AND HIGHWAYS. BOTH DURING TURNS AND NORMAL STRAIGHT DRIVING. HAS HAPPENED IN DRY WEATHER AND WET AND RAINY WEATHER. RECALL WAS NEVER FIXED PROPERLY WHEN FIRST SERVICED AND NOW WON'T GO BACK AND COMPLETELY REPLACE FAULTY PARTS. IN THE LAST 5 MONTHS, THIS HAS HAPPENED MORE THAN 20 TIMES.
Air bags, May 9, 2018
TAKATA RECALL: CONTACTED MY LOCAL DEALERSHIP AND FORD MOTOR COMPANY HAS NOT ISSUED ANY PARTS FOR A RECALL REPAIR. THERE HAS BEEN NO INCIDENT YET. HOWEVER, THE REPAIRS ARE NOT SCHEDULED AND THEIR ARE NO PARTS AVAILABLE TO MAKE A REPAIR.
Steering, May 8, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO THE DEALER (VILLAGE FORD, 23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOX ASSEMBLY NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED AND ALSO RECEIVED A WHEEL ALIGNMENT. THE CONTACT STATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED AND RECOMMENDED THAT THE DEALER REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 137,709.
Steering, May 7, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SEIZED. FAIRWAY FORD LINCOLN IN FREEPORT, ILLINOIS WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 67,067. *TT *JS
Air bags, May 4, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2017. THE DEALER (JEFF SMITH FORD, 230 GA-49, BYRON, GA 31008, (478) 956-4007) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Steering, May 3, 2018
05/03/2018 ENTERED MY 2011 FORD FUSION SEL PARKED IN MY DRIVEWAY. TO RUN AN ERRAND. I STARTED THE CAR, IT STARTED FINE, THEN THE VEHICLE CHIMED AND A MESSAGE APPEARED SAYING, " POWER STEERING ASSIST FAULT". THE VEHICLES STEERING WHEEL WOULD NOT TURN. I TURNED OFF ENGINE AND RESTARTED THE CAR AND SAME THING OCCURRED AGAIN. I PULLED OUT MY PHONE AND GOOGLED THIS VEHICLE MESSAGE AND FOUND THAT THERE WERE MANY FAILURES SUCH AS THIS REPORTED ON THE INTERNET. ADDITIONALLY I FOUND THAT AFTER INVESTIGATIONS FORD HAD RECALLED NEARLY 400,000 VEHICLES FOLLOWING MANY POWER STEERING FAILURES AROUND THE COUNTRY. I CONTACTED THE FAIRWAY FORD DEALERSHIP WHERE I PURCHASED THE VEHICLE NEW IN 2011 AND REPORTED THE EVENTS ABOVE TO BRANDON IN THE SERVICE DEPT. HE LOOKED UP THE INFORMATION AND REPORTED AS FAR AS HE COULD TELL AT THAT TIME MY VEHICLE WAS NOT INCLUDED IN THE RECALL OF 2011 AND 2012 FUSIONS?! HE REPORTED THAT MY VEHICLE WAS MANUFACTURED ON 09/03/2010, AND THE RECALL INCLUDED VEHICLES BUILT FROM 09/10/2010???. HE STATED THERE WAS NOTHING HE COULD DO TO INCLUDE MY VEHICLE INTO THE RECALL AND OFFERED ME THE FORD CUSTOMER SERVICE PHONE NUMBER AT 1800-397-3673. I CALLED THAT NUMBER AND SPOKE THE THE CS REP AND WAS TOLD RECALLS ARE VIN SPECIFIC AND MY VEHICLE WAS NOT INCLUDED?! I ASKED TO SPEAK TO A SUPV AND WAS TOLD THE SUPERVISOR WOULD TELL ME THE SAME THING. I REQUESTED A SUPERVISOR AGAIN TO MAKE A COMPLAINT ON BEING CUT OUT OF THE RECALL BY 7 DAYS AND HOW THAT DATE WAS ARRIVED AT. THE CUST REP SAID I HAVE TO ACCEPT AN APPOINTMENT RETURN CALL 24 HOURS LATER. I AM WAITING FOR THAT RETURN CALL.
Steering, May 3, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE STARTING UP THE VEHICLE THE POWER STEERING FAULT ASSIST ILLUMINATED ON THE DASHBOARD WHICH RESULTED IN LOSS OF STEERING. THIS FAILURE OCCURED MULTIPLE TIMES WHICH REQUIRED TOWING TO THE DEALERSHIP (SCHAUMBURG FORD 815 E GOLF RD SHAUMBURG, ILLINOIS, 60173) (847-605-0800). THE POWER STEERING ASSEMBLY WAS THEN REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 81,000. *TT
Steering, May 1, 2018
I TURN MY CAR ON AND POWER STEERING SHUTS DOWN. ENG LIGHT COMES ON STATING POWER STEERING ASSIST FAULT. I TURN MY CAR OFF TRY AGAIN IT GOES AWAY. STARTED SAT APRIL 28 AND HAS HAPPENED ONCE A DAY. MONDAY DID 3X IN A ROW. LOOKED AROUND UNDER HOOD. TUESDAY (TODAY) NOTHING HAPPENED. GOING TO TAKE TO DEALER BUT WAS TOLD BY PREVIOUS OWNER DID HAVE PROBLEMS LIKE THAT AND FORD DEALER TOLD HER IT WAS DUE TO IT BEING COLD OUTSIDE. IT'S BEEN GREAT OUTSIDE HERE IN OH SINCE IT STARTED DOING THIS ON ME. INTERNET SHOWS A SAFET RECALL FOR EXACT CAR BUT WHEN I LOOKUP MY VIN THERE ARE NO RECALLS FOR ANYTHING? WHAT IF MY CAR STALLS AND CAUSES A PROBLEM, ARE FORD FUSIONS ACTUALLY KNOWN FOR STEERING ISSUES LIKE THIS OR NOT
Steering, Apr 30, 2018
TWICE IN THE PAST WEEK WHEN STARTING THE CAR THE DASHBOARD SHOWED A "POWER STEERING FAULT" MESSAGE AND I HAD NO POWER STEERING. UPON SHUTTING OFF THE CAR AND RESTARTING, THE STEERING OPERATED WITHOUT INCIDENT. AFTER DOING SOME RESEARCH I FOUND THAT THERE WAS A MASSIVE RECALL OF CERTAIN FORD MOTOR COMPANY VEHICLES THAT EXHIBITED THE SAME ISSUE. I CONTACTED FORD CUSTOMER SERVICE AND WAS TOLD THAT THE RECALL AFFECTED VEHICLES MANUFACTURED BETWEEN 9/7/2010 AND 2/28/2012. MY FUSION WAS BUILT 8/2010. CUSTOMER SERVICE SAID THEY WOULD "PASS THE MESSAGE ALONG TO FORD." I HAVE AN APPOINTMENT AT A LOCAL FORD DEALER TO ADDRESS THE ISSUE BUT AM CONCERNED THAT IF I HAVE TO REPLACE THE RACK I'M FACING A $2000 REPAIR BILL. IF THIS IS THE SAME DEFECT REFERRED TO IN THE RECALL, AND I'M EXPERIENCING THE SAME ISSUE, WHY WOULD I HAVE TO EAT THE COST OF THE REPAIR (IF NEEDED) JUST BECAUSE OF A 30 DAY (OR LESS) BUILD DATE.
Service brakes, Apr 25, 2018
I HAVE VERY LITTLE BRAKING POWER. THERE IS NO POSSIBLE WAY TO LOCK MY BRAKES UP IN CASE OF AN EMERGENCY. THE BRAKE PEDAL SINKS ALL THE WAY TO THE FLOOR. YES IT SLOWS THE CAR AND YES IT STOPS THE CAR BUT IF SOMEONE MAKES A SUDDEN STOP IN FRONT OF ME MY CAR WILL BE IN A ACCIDENT. I WAS GONNA REPLACE CALIPERS BUT A MECHANIC SAID THEY WEREN'T BAD THEY WERE WEARING NORMAL. THE BRAKE PADS ARE LESS THEN A YEAR OLD AND THE ROTORS WERE REPLACED THE SAME TIME. I HAVE ALMOST BEEN IN A FEW ACCIDENTS BECAUSE OF THIS ISSUE LUCKILY IN IOWA WE HAVE BIG SHOULDERS THAT GAVE ME PLENTY OF ROOM TO SWERVE TO THE SHOULDER AND AVOID AN ACCIDENT. THESE INCIDENTS ALL HAPPENED ON HIGHWAYS AS I WAS DRIVING TO WORK AND THE SPEED LIMIT IS 65 WHICH WITH BRAKES THAT BARELY WORK I'M SCARED TO EVEN GET TO THAT SPEED. NORMALLY I DRIVE MY OTHER VEHICLE BECAUSE OF THIS PROBLEM THAT I HAVE WITH THE BRAKES. SO I SPEND ALOT MORE MONEY ON FUEL THEN I SHOULD CONSIDERING I BOUGHT THIS CAR FOR THE GOOD GAS MILEAGE.
Steering, Apr 19, 2018
LETTER FROM CONGRESSMAN FRELINGHUYSEN ON BEHALF OF CONSTITUENT IN REGARDS TO THE SUDDEN AND INTERMITTENT POWERING STEERING FAILURE IN HER 2011 AND 2012 FORD FUSION. *LD *JS THE CONSUMER STATED THE THERE WAS A RECALL, BUT THE VEHICLES WERE NOT INCLUDED.*JS
Steering, Apr 19, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION AND THE "STEERING ASSIST FAULT" MESSAGE DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (WOODY FOLSOM FORD IN BAILEY, GA) WAS NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 156,000. THE VIN WAS NOT AVAILABLE.