2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Apr 19, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND BELIEVED THE FAILURE WAS RELEVANT TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 135,000. THE VIN WAS NOT PROVIDED.
Service brakes, Apr 18, 2018
WHILE DRIVING APPROXIMATELY 30 MPH AND SLOWING DOWN FOR A STOP, VEHICLE WITHOUT ANY PRIOR WARNING STARTED BEEPING AND SEVERAL DASH ALERTS INCLUDING CHECK BRAKE SYSTEM, BRAKE AND ABS AND IMMEDIATELY LOST FULL BRAKING POWER, AS IF THE CAR HAD STALLED AND LOST POWER BRAKES. BRAKES HAD TO BE PUSHED TO THE FLOOR AND THE VEHICLE STILL WAS HARD TO STOP. I FEAR IF I HAD BEING GOING ANY SPEED, I COULD NOT HAVE STOPPED.
Steering, Apr 11, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE POWER STEERING MALFUNCTION ERROR MESSAGE ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO ALLAN VIGIL FORD (6790 MT ZION BLVD, MORROW, GA 30260). THE TECHNICIAN AT THE DEALER INFORMED THE CONTACT THAT THERE WAS A FAILURE CODE FOUND FOR LOSS OF STEERING. THE CONTACT STATED THAT THE TECHNICIAN WAS SERVICING THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT WAS INFORMED THAT THE STEERING GEAR COULD NOT BE REPLACED BECAUSE THAT PORTION OF THE RECALL WAS EXPIRED. THE CONTACT STATED THAT THE DEALER WAS ONLY ABLE TO UPDATE THE POWER STEERING CONTROL MODULE. THE FAILURE RECURRED A DAY LATER AFTER THE RECALL WAS PARTIALLY REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,020.
Steering, Apr 9, 2018
WHEN BACKING OUT OF THE DRIVING, THE POWER STEERING STOPPED WORKING. SHUT OFF THE CAR AND RESTARTED IT. THE POWER STEERING THEN WORKED AGAIN. THEN THE NEXT DAY WHEN DRIVING 25 MPH ON A SIDE ROAD, THE CONSOLE DISPLAYED "SERVICE ADVANTRAC LIGHT" LIGHT UP. SHUT THE CAR OFF AND RESTARTED IT - THE SERVICE ADVANTRAC LIGHT NO LONG IS DISPLAYED.
Steering, Apr 9, 2018
RECALL #15S18, REPROGRAM POWER STEERING CONTROL MODULE AND POWER STEERING GEAR. TOOK THE CAR INTO FORD ON DECEMBER 27,2017. FORD CLAIMS THEY REPROGRAMMED THE MODULE. MY WIFE ALMOST HAD AN ACCIDENT YESTERDAY DUE TO POWER STEERING FROZE ON HER. SAME MESSAGE RECEIVED AS IN DECEMBER THAT POWER STEERING NEEDS TO BE PROGRAMMED. FORD CLAIMS I MIGHT HAVE TO PAY THIS TIME SINCE THEY ALREADY HAVE PROGRAMMED THE MODULE. IT SHOULDN'T LAST ON 3 MONTHS? MY WIFE WAS DRIVING ON A ROADWAY GOING AROUND 45 MPH. THE CAR WAS IN MOTION AT THAT SPEED WHEN THE POWER STEERING FROZE. AGAIN, RECALL NUMBER IS 15S18. SHE WAS LUCKY CAR MAINTAINED A STRAIGHT LINE AND SHE WAS ABLE TO PULL OVER SAFETLY. WE OFTEN DRIVE THIS CAR ON ROAD TRIPS AT HIGHER SPEEDS, WHAT IS TO OCCUR AT A HIGHER SPEED? PLEASE GET BACK WITH ME SINCE I FEEL THAT FORD HAS NOT FIXED THE ISSUE. THEY SHOULD REPLACE THE POWER STEERING IF THEY KNOW IT CAN BECOME FAULTY. PLEASE RESEARCH AND HAVE THEM FIX THEIR ISSUE AND HOPEFULLY; IT WILL MAKE ARE DRIVING SAFER. THANK YOU FOR LOOKING INTO THIS RECALL ISSUE. FORD DEALERSHIP AUTONATION, 6250 SOUTH PADRE ISLAND DRIVE, CORPUS CHRISTI, TX 78468-8910. PHONE #361-994-6200. MY CUSTOMER NUMBER WAS 6035174 AND INVOICE # 692473. ALSO, RECALL #15S34 WAS HANDLED ON THE SAME INVOICE. ANY ADDITIONAL INFORMATION PLEASE CONTACT ME.
Steering, Apr 9, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO WATSON QUALITY FORD (6130 I-55 NORTH, JACKSON, MS 39211) OVER A MONTH AGO, BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 132,996. THE VIN WAS NOT AVAILABLE.
Steering, Electrical system, Fuel/propulsion system, Apr 5, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE EPS WARNING INDICATOR ILLUMINATED WITHIN LESS THAN A MONTH OF OWNING THE VEHICLE. THE POWER STEERING ABILITY FAILED TO FUNCTION EACH TIME THE WARNING INDICATOR FLASHED. THE CONTACT STATED THAT IT WAS EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL IN EITHER DIRECTION. IN ADDITION, THE VEHICLE STALLED MORE THAN ONCE WITHOUT WARNING. THE VEHICLE HAD NOT BEEN DIAGNOSED BY A DEALER OR AN INDEPENDENT MECHANIC. THE INDEPENDENT FACILITY THAT SOLD THE VEHICLE MADE NO MENTION OF IT BEING INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 15V793000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Air bags, Mar 30, 2018
TACATA RECALL ;I JUST HAD A REFLECTION ON THE FACT THAT I'VE BEEN DRIVING AROUND IN A TIME BOMB FOR NINE YEARS. I THINK OF THIS ALMOST EVERY TIME I DRIVE IT. NOT A VERY NICE THOUGHT TO HAVE. SO WHAT'S THE DEAL ARE THEY EVER GOING TO FIX MY CAR OR YOU PEOPLE GOING TO JUST LET IT SLIDE. I WAN'T A NEW CAR. I WOULD EVEN TAKE A REFUND. THE STRESS OF THIS IS BECOMING JUST TOO MUCH. I WAS SOLD A DEFECTIVE PRODUCT NOW I WANT TO EXCHANGE IT FOR ONE THAT IS NOT DEFECTIVE. THAT'S MY PROBLEM. NOW WHO IS GOING TO DO ANYTHING ABOUT IT. WHO WILL EVEN READ THIS?
Air bags, Mar 28, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN FORD IN REDDING, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *JS
Service brakes, Mar 27, 2018
LATELY WHEN I'M DRIVING AND HAVE TO COME TO A STOP AT A LIGHT AND HAVE TO SIT THERE FOR AWHILE MY BRAKES WILL SLOWLY GO TO THE FLOOR AND SOMETIMES I HAVE I WILL HAVE TO PUMP THE BRAKES BECAUSE MY CAR WILL START TO INCH FORWARD TO GET IT TO STOP AGAIN. I CHECKED THE FLUID LEVELS AND BLED THE SYSTEM AND IT STILL DOES IT.
Structure, Latches/locks/linkages, Seats, Mar 22, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S DOOR LATCH FRACTURED AND THE PASSENGER DOOR WOULD NOT OPEN WHEN PROMPTED. COGGIN FORD JACKSONVILLE IN JACKSONVILLE, FLORIDA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. THE CONSUMER STATED THE DRIVER SEAT WOULD NOT ADJUST FORWARD. *JS
Air bags, Mar 21, 2018
TAKATA RECALL - DELIVERY/MANUFACTURE STILL HAVE NOT REPLACED PASSENGER AIRBAG INFLATOR ISSUE OR PROVIDED ALTERNATIVE TRANSPORTATION/SOLUTION. USE PASSENGER SEAT/AREA DAILY AS COMMUTE WITH WIFE AND 2 CHILDREN. LIVE IN A HIGH-HUMIDITY STATE (FL) WHICH IS AT A GREATER RISK.
Air bags, Mar 17, 2018
TAKATA RECALL: THIS SITUATION IS REAL, BUT FORD HAS LACKED A SENSE OF URGENCY TO FIX/CORRECT THIS SERIOUS AND POTENTIALLY FATAL LETHAL PROBLEM. JULY 2016, FIRST FORD NOTICE RECEIVED. SINCE THEN , THE SAME NOTICE RECEIVED ON MARCH 2017 AND MARCH 2018. THE FIRST TWO STATED "WHEN PARTS ARE AVAILABLE" THEY WILL CONTACT ME BY MAIL, AND I AM TO ARRANGE FOR REPAIRS WITH A /LOCAL FORD DEALER. THE MARCH 2018 INFORMATION STATES THAT "FORD IS WORKING AS QUICKLY AS POSSIBLE TO MAKE REPLACEMENT PARTS AVAILABLE......" ESTIMATED FOR THE SPRING, 2018. SOMEHOW, THAT SOUNDS VAGUELY FAMILIAR! OTHER MANUFACTURERS HAVE BEEN CORRECTING THIS PROBLEM FOR SOME TIME. HONDA HAS BEEN SENDING OUT PERSONNEL TO DIRECTLY CONTACT OWNERS. YET FORD HAS BEEN UNABLE TO DO ANYTHING BUT WAIT ( ON WHAT ? ) ! OBVIOUSLY, FOR SOME REASON, FORD NO LONGER HAS ANY REGARD FOR SAFETY. THEY ARE SPENDING MONEY ON NEW DEVELOPMENTS ( REPORTED $11 BILLION ON AN ELECTRIC CAR), BUT APPARENTLY NOTHING ON THIS KNOW LETHAL HAZARD. WHY HAS FORD BEEN ALLOWED TO CONTINUE FOR OVER 2 YEARS WITHOUT ANY CORRECTION OR REAL ATTEMPT TO CORRECT THIS SITUATION, WHILE OTHERS HAVE? WHEN WILL NHTSA STEP IN (OR BE ABLE TO) DEMAND SOME IMMEDIATE CORRECTIVE ACTION BY FORD? I HAVE CAR WHICH I CAN'T TRADE OR SELL NOR SHOULD BY DRIVING. FORD DID NOT OFFER ANY ALTERNATIVE SOLUTIONS DURING MY DISCUSSIONS WITH THEM.
Air bags, Mar 14, 2018
NOTHING HAS HAPPNED BUT I CURRENTLY HAVE MY CAR AT MCREE FORD IN DICKINSON TX FOR ANOTHER RECALL FIX AND MENTIONED THE AIR BAGS AND GET TOLD YET AGAIN THAT THEY DO NOT HAVE THE PARTS - IS THIS EVER GOING TO BE SOLVED? I DO NOT JUST HAVE THE FUNDS TO PURCHASE ANOTHER VEHICLE FOR MY CHILD - WHY IS THIS TAKING SO LONG?
Air bags, Mar 14, 2018
TAKATA RECALL. I RECEIVED A RECALL ANNOUNCEMENT DATED JULY 2016. MY LOCAL DEALER INFORMED ME AGAIN TODAY 3/14/2018 THAT THE PARTS ARE STILL UNAVAILABLE. IN A LETTER FROM DECEMBER 2017, FORD STATES THAT NO ONE IS ALLOWED TO SIT IN THE FIRST ROW PASSENGER SEAT. PLEASE LET ME KNOW WHY A REMEDY IS TAKING SO LONG AND WHEN I CAN EXPECT THIS REPAIR. THIS SITUATION NEEDS A SOLUTION PROMPTLY. [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Service brakes, Mar 13, 2018
ONE MORNING ON THE WAY TO WORK AS I APPLIED THE BRAKES APPROACHING A STOP LIGHT, MY BRAKE PEDAL SUDDENLY WENT ALL THE WAY TO THE FLOOR. THE BRAKES DID NOT STOP THE CAR BUT SINCE THE ROAD WAS ON AN INCLINE I WAS ABLE TO SLOWLY ROLL TO A STOP PARTIALLY INTO THE INTERSECTION. I DROVE VERY SLOW TO WORK, KEEPING SEVERAL CAR LENGTHS DISTANCE BECAUSE EVEN AFTER PUMPING THE BRAKES, THE PEDAL WENT ALL THE WAY TO THE FLOOR. THE FOLLOWING DAY THE BRAKES WERE BETTER BUT STILL VERY SPONGY. DROVE THE CAR FOR A FEW WEEKS BEFORE I COULD GET IT TO THE MECHANIC. SOME DAYS I ONLY HAD TO PRESS THE BRAKE HALFWAY AND OTHERS I HAD TO PRESS THE BRAKE ALL THE WAY TO THE FLOOR. THE CAR HAS BEEN AT THE MECHANIC FOR THREE WEEKS NOW. CHANGED MASTER CYLINDER TWICE, NOW LOOKING AT AN ABS MODULE OR HYDRAULICS ASSEMBLY. THE BRAKES HAVE ALWAYS BEEN SPONGY AND HAD TO BE PRESSED AT LEAST HALFWAY IN ORDER TO STOP. THIS IS MY SECOND (AND WILL BE THE LAST) FORD FUSION WITH BRAKE ISSUES. THE FIRST CAR WAS TOTALED WHEN THE ABS FAILED TO WORK CAUSING ME TO RUN INTO THE BACK OF ANOTHER VEHICLE. THE BRAKES WERE ALWAYS SPONGY ON THE FIRST CAR AS WELL. ANOTHER NOTE TO ADD: WHEN IT RAINS THE BRAKES ARE VERY UNPREDICTABLE. ONE STOP CAN BE HIGHLY SENSITIVE AND THE NEXT BARELY ANY BRAKES AT ALL.
Air bags, Mar 13, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (VISTA FORD LINCOLN OF OXNARD, 1501 AUTO CENTER DR, OXNARD, CA 93036) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT CALLED FORD OF VENTURA (3440 E MAIN ST, VENTURA, CA 93003) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT TO SUBMIT HER CONCERNS IN WRITING. THE CONTACT WAS REFERRED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Mar 9, 2018
TAKATA RECALL-I HAVE BEEN WAITING FOR ALMOST YEAR FOR REPAIR. I NEED THE CAR FOR TRAVEL. IS THERE ANY WAY OF SPEEDING REPAIR?
Other or unspecified, Mar 7, 2018
ENGINE LIGHT ON, DROVE TO FORD DEALERSHIP AND WAS ADVISED DUE TO WORK LOAD THEY COULD NOT PERFORM DIAGNOSTIC SCAN AND TO RETURN ON MONDAY. DROVE TO PRIVATE SERVICE MECHANIC, RAN DIAGNOSTIC, REPORT SCAN CODE P1450 UNABLE TO BLEED UP TANK. REPLACED PURGE VALVE AND MESSAGE DID NOT REAPPEAR. I WAS LATER INFORMED THERE WAS A FORD SAFETY RECALL 15S34 WHICH I NEVER RECEIVED THAT WAS ISSUED. I PAID $223.70 FOR REPAIR WHICH WOULD HAVE BEEN FREE AT FORD DEALER HAD I RECEIVED NOTICE.
Steering, Mar 7, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL FAILED TO MOVE AND THE ELECTRONIC PANEL FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE NORTHSIDE FORD (12300 SAN PEDRO AVE, SAN ANTONIO, TX 78216) WHERE IT WAS DIAGNOSED, BUT NO FAILURE CODES WERE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 46,000.
Other or unspecified, Mar 7, 2018
REPORTED 04/15/17 NHTSA ID # 10978640 DRIVER SIDE INTERIOR DOOR HANDLE BROKEN. I PAID $209.42 AT FORD DEALER TO ORDER AND REPLACE. THE REPLACED DOOR HANDLE BROKE AGAIN ON 02/24/18, NOT EVEN 1 YEAR LATER. RETURNED TO DEALER, ADVISED THAT PART # 6E5Z*5422601*A IS NOW IN STOCK DUE TO MULTIPLE REPLACEMENTS PERFORMED AT DEALERSHIP. SINCE THERE IS A 2 YEAR WARRANTY ON PART, THE REPLACEMENT WAS NO CHARGE HOWEVER WOULD LIKE NHTSA TO INVESTIGATE QUALITY OF PART BEING INSTALLED.
Air bags, Mar 7, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG COVERING LIFTED UP FROM THE STEERING WHEEL ABOUT A QUARTER OF AN INCH. KENDALL FORD IN ANCHORAGE, ALASKA WAS MADE AWARE OF THE FAILURE AND SCHEDULED THE CONTACT FOR A SERVICE APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Steering, Mar 7, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL WAS STIFF AND DIFFICULT TO TURN. THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED A LOCAL DEALER (KOONS BALTIMORE FORD, 6970 SECURITY BLVD, BALTIMORE, MD 21244) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000. *TT *TR
Structure, Mar 5, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER SIDE DOOR DID NOT OPEN FROM INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO BOB ROHRMAN SCHAUMBURG FORD 450 (815 E GOLF RD, SCHAUMBURG, IL), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 24,825.
Air bags, Mar 5, 2018
TAKATA RECALL. IT HAS NOW BEEN MORE THAN 18 MONTHS SINCE I RECEIVED THE FIRST NOTIFICATION OF THIS RECALL. I FREQUENTLY HAVE 5 PEOPLE WHO NEED TO TRAVEL IN THIS VEHICLE, SO NOT USING THE PASSENGER SEAT IS NOT AN OPTION. FORD NEEDS TO INSTALL THE NEW AIRBAGS, BUY BACK ALL AFFECTED VEHICLES, OR PAY FOR CAR RENTALS WHEN FRONT PASSENGER SEAT IS REQUIRED.