2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Wheels, Mar 4, 2018
HAD TO REPLACE THE LUG NUTS ON ALL 4 OF MY WHEELS AT 67,119 MILES BECAUSE THEY WERE SWOLLEN. INFORMED OF CONDITION OF LUG NUTS BY THE FORD DEALERSHIP. TOOK DEALERSHIP OVER AN HOUR TO REMOVE THE SWOLLEN LUG NUTS. LUG NUTS WERE OEM 2 PIECE LUG NUTS THAT WERE ON VEHICLE WHEN PURCHASED.
Air bags, Mar 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN DECEMBER OF 2017. THE DEALER (PENSKE FORD, 4570 MISSION BAY DR, SAN DIEGO, CA) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THERE WAS NO GUARANTEE THAT THE PARTS WOULD BE AVAILABLE BY A SPECIFIC DATE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Mar 1, 2018
MY CARS POWER STEERING WENT OUT WHILE DRIVING ON INDIANA SR 64 EAST IN NOVEMBER 2017. WE UNPLUGGED FUSE AND LET IT RESET, PUT THE FUSE BACK IN AN IT WAS READY TO GO AGAIN.THEN ON FEBRUARY 26, 2018 IT WENT OUT AGAIN WHILE DRIVING ON INDIANA SR 64 WEST BOUND WHILE NOT ONLY MAKING IT HARD TO TURN BUT STEERING COMPLETELY LOCKED UP SO TO TRY AN KEEP IT STRAIGHT TRYING TO GET TO A SAFE SPOT TO PULL OVER IT WAS DARTING ME IN AN OUT OF ONCOMING TRAFFIC. NO PREVIOUS WARNINGS OR LIGHTS, LIGHT AN WARNINGS CAME ON WHEN THE STEERING WENT OUT! NOW I'M HAVING TO PAY 1,500 DOLLARS FOR A SAFETY ISSUE THAT HAS PREVIOUSLY BEEN ADDRESSED WITH OTHER CARS OF MY SAME MAKE, MODEL, AND MODEL YEAR. WHEN I ASK SERVICE TECHNICIAN ABOUT THE PREVIOUS SAFETY ISSUES WITH STEERING IN CARS THE SAME MAKE, MODEL AND MODEL YEAR AS MINE HE SAID BUT THERE ISN'T ONE ON YOURS.
Steering, Feb 28, 2018
RANDOMLY A TROUBLE CODE SHOWS ON MY DASH INDICATING A " POWER STEERING ASSIST FAILURE", AND I LOOSE POWER STEERING. I DISCOVERED A RECALL FOR 2011-2012 FUSIONS FOR THIS PROBLEM, (RECALL # 15S18 ). THROUGH THE FORD DEALER, THEY SAID THIS RECALL IS NOT FOR MY VEHICLE, BASED ON THE BUILD DATE. THE RECALL IS LISTED FOR BUILD DATES OF 9-7-10 THROUGH 2-28-12. MY VEHICLE BUILD DATE IS 9-1-10, ( WHICH IS JUST 6 DAYS BEFORE THE RECALL START DATE ). AS PART OF THE SAFETY ISSUE INVOLVED, WHY IS MY VEHICLE NOT COVERED? MY VEHICLE WAS MADE AT THE SAME LOCATION. AND MADE WITH THE SAME PARTS AS OTHER 2011 FUSIONS MADE JUST 6 DAYS LATER. SINCE MY VEHICLE IS A 2011 MODEL, AND THE RECALL IS FOR 2011 MODELS, I THINK MY VEHICLE SHOULD BE INCLUDED IN THE RECALL. I CALLED FORD CUSTOMER SERVICE, BUT THEY DID NOT SEEM TO BE INTERESTED IN MY ISSUE. THIS PROBLEM OCCURS RANDOMLY, AND USUALLY WHEN YOU FIRST START THE CAR. MY WIFE DRIVES THIS VEHICLE REGULARLY, AND I DON'T WANT THE STEERING TO HAVE ISSUES WHILE SHE IS DRIVING, WHICH PUTS HER IN DANGER OF CRASHING. THE FORD DEALERSHIP WANTS TO CHARGE A LARGE AMOUNT OF MONEY TO REPAIR THIS ISSUE THAT I MAY HAVE TO PAY, BUT I FEEL LIKE IT SHOULD BE COVERED UNDER THE RECALL.. THANK YOU VERY MUCH, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Steering, Feb 26, 2018
I WAS DRIVING AND GOT A NOTICE TO GET MY POWER STEERING AND ADVANCETRAC SERVICED. SOON AFTER THE POWER STEERING STOP WORKING COMPLETELY. THE SAME THING HAPPENED TO ME IN SEPTEMBER 2016 AND THEY SUPPOSEDLY "FIXED" THE PROBLEM BY REPLACING THE STEERING GAUGE HOWEVER I WAS TOLD THAT THIS NEEDS TO BE REPLACED AGAIN. FORD ISSUED A RECALL AND PAID FOR THE FIRST REPAIR BUT THEY REFUSE TO PAY FOR THIS ONE EVEN THOUGH IT THE SAME EXACT PROBLEM THAT HAPPENED BEFORE. THIS IS A VERY SERIOUS PROBLEM SEEING THAT IT IS VERY DIFFICULT TO STEER WITHOUT THE POWER STEERING.
Steering, Feb 26, 2018
AT THE GAS STATION MY SERVICE ADVANCE TRACK POWER STEERING LIGHT CAM ON I HAVE NO POWER STEERING AND IT'S NOT SAFE TO TRAVEL. I HAVE READ OTHER FOR FUSION MODELS TO BE RECALLED WITH SAME PROBLEM IN 2015 ONLY MY MODEL IS NOT INCLUDED. I HAVE 2 CHILDREN AND WI THA ONE INCOME AND CAN NOT A FORD TO HAVE THIS 2000 PROBLEM FIXED. MY CAR IS KEPT UP AND IT'S SERVICED REGULARLY.
Steering, Feb 24, 2018
LOSS OF POWER STEERING AT START UP. I FIND IT INTERESTING THAT VIRTUALLY EVERY FORD FUSION FOR 2011-2012 WAS RECALLED EXCEPT MINE. MY STEERING DOESN'T WORK AT STARTUP PROBABLY ONE IN 10 TIMES. NOW FORD IS TALKING ABOUT RECALLING 2010 FUSIONS. WHY IS MINE NOT RECALLED WHEN IT'S HAVING PROBLEMS? I GET THAT FORD WANTS TO REPLACE AS FEW OF THESE A POSSIBLE, BUT SERIOUSLY THIS IS WHERE THE NTSB NEED TO STEP IN AND MAKE THEM DO THE RIGHT THING. LITERALLY ALMOST EVERY OTHER FORD FUSION WITH EPAS SYSTEM FROM 2010-2012 IS RECALLED EXCEPT FOR MINE? MY UNCLE GOT HIS REPLACES AND HE WASN'T EVEN HAVING PROBLEMS AND HIS 2011 HAS MORE MILES THAN MINE. MANY OTHER FORD VEHICLES WITH SIMILAR ISSUES AND FORD WANT'S TO PICK AND CHOOSE VIN #'S ? CRAZY.
Other or unspecified, Feb 19, 2018
DRIVER DOOR INSIDE HANDLE INOPERATIVE. UNABLE TO EXIT VEHICLE WITHOUT OPENING DRIVER SIDE WINDOW AND OPENING DOOR. THE SAME PROBLEM HAPPENED TO MY 2008 FUSION. THIS SHOULD BE A RECALL NOTICE FROM FORD AND NOT NORMAL WEAR AND TEAR.
Air bags, Feb 14, 2018
MY VEHICLE IS A PART OF THE RECALL FOR AIRBAG. MY CAR WAS PURCHASED AND LIVED IN TEXAS UNTIL 2016. I KNOW THE RECALL HAS BEEN PRIORITIZED BY HGOTTES AND MOST HUMID REGIONS TO LEAST. I KNOW LIVE IN OREGON WHICH IS IN THE LAST ZONE TO GET THE REPAIR HOWEVER BASED ON THE RECALL MY A CAR SHOULD BE REPAIRED WITH A ZONE. MY LOCAL FORD DEALERSHIP SAYS THERE IS NOTHING THEY CAN DO SO I HAVE TO CART MY FAMILY AROUND KNOWING THAT THE AIRBAG COULD END UP DEPLOYING AND KILLING ONE OF MY CHILDREN OR WIFE. PLEASE HELP ME RESOLVE THIS ISSUE.
Steering, Air bags, Other or unspecified, Feb 13, 2018, crash
MY CAR IS AIRBAG LIGHT DOESN'T COME ON.
Steering, Feb 13, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE BACKING OUT OF THE DRIVEWAY, THE CONTACT NOTICED THAT THE STEERING WHEEL LOCKED UP AND WAS NOT ABLE TO TURN. THE CONTACT TURNED OFF THE VEHICLE AND RESTARTED IT AN HOUR LATER. AFTERWARDS, THE VEHICLE PERFORMED NORMALLY. THE VEHICLE WAS DRIVEN TO THE DEALER (COMMUNITY FORD, 201 FORD DR, MOORESVILLE, IN 46158), BUT WAS NOT DIAGNOSED BECAUSE THERE WERE NO FAILURE CODES. THE MANUFACTURER SUGGESTED HAVING A DIAGNOSTIC TEST PERFORMED AND COULD NOT ASSIST SINCE THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE FAILURE MILEAGE WAS 100,000.
Latches/locks/linkages, Wheels, Feb 13, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT ALL THE LUG NUTS WERE STRIPPED AND THE DRIVER'S DOOR WOULD NOT REMAIN CLOSED. ALSO, THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (ANDERSON FORD, 3900 CLEMSON BLVD, ANDERSON, SC 29621) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE LUG NUT ISSUE WAS NOT ADDRESSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 109,000.
Air bags, Feb 12, 2018
TAKATA INFLATORS. GOT A NOTICE FOR A RECALL ON AIRBAGS FOR MY CAR. THERE IS STILL NO REMEDY TO FIX IT AND THEY SAID NOT TO HAVE ANYONE IN FRONT PASSENGER SEAT. HOW AM I SUPPOSED TO DRIVE MY CAR WITH NO FRONT PASSENGERS. THIS IS RIDICULOUS AND NEEDS TO BE FIXED ASAP OR THEY CAN MAKE MY CAR PAYMENT OR GET ME A NEW CAR THAT I CAN DRIVE WITH MY FAMILY IN.
Steering, Feb 12, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS ABLE TO COAST INTO A PARKING LOT. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED CROSS ROAD FORD AT (877) 331-8058 (1330 NC-66, KERNERSVILLE, NC 27284) AND WAS INFORMED THAT THE VEHICLE HAD A SALVAGE TITLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Steering, Feb 8, 2018
WHEN GOING IN REVERSE, I EXPERIENCE A TOTAL LOSS OF POWER STEERING AND THE CAR GOES INTO A MANUAL STEERING MODE. IT IS IMPOSSIBLE TO TURN THE CAR. WHEN YOU TAKE THE KEY OUT AND PUT IT BACK IN, THE POWER STEERING MAY RETURN. THE CAR HAS BEEN KNOW TO NOT RETURN POWER STEERING FOR A FEW MINUTES. MY FUSION WAS BUILT 25 DAYS BEFORE THE RECALL DATES SO IT IS NOT COVERED UNDER THE RECALL. THIS HAS HAPPENED MANY TIMES SINCE ABOUT 2015.
Steering, Feb 7, 2018
MY CAR STARTED HAVING DIFFICULTY TO STEER OR TURN THE WHEEL. THE POWER STEERING IS COMPLETELY. I TOOK IT TO A FORD DEALERSHIP AND THEY REFUSE TO CONDUCT THE RECALL BECAUSE MY CAR IS OVER THE MILEAGES LIMIT ACCORDING TO THE SERVICE MANAGER.
Steering, Fuel/propulsion system, Feb 7, 2018, crash
MY POWER STEERING ADVANCETRAC WENT OUT WHILE DRIVING, MY STEERING WHEEL LOCKED ON HIGHWAY, IN RESULT I BROKE MY FRONT BUMPER AND ALMOST ENDED UP IN A ACCIDENT DUE TO A LOCKED STEERING WHEEL. I TURNED IN TO FORD FOR POWER STEERING RECALL AND THEY WANTED TO CHARGE ME. I NEVER HAD A THING LIKE THIS BEFORE HAPPEN. I ALSO HAVE FUEL INLET ON FUEL TANK AND I TOOK IN FOR RECALL AND ALL THE FORD DEALER DID WAS SET MY CAR OUT IN THEIR PARKING LOT AND DID NOTHING TO FIX IT., EVEN THOUGH IT WAS UNDER WARRANTY. I WAS JUST GETTING INTO MY CAR WHEN I WAS AT HOME ABOUT TO LEAVE TO WORK WHEN THE MESSAGE CAME ACROSS THE DASHBOARD.
Steering, Electrical system, Feb 6, 2018
STEERING WHEEL LOCKS UP ON OCCASION , NOT ALL THE TIME , YOU WONT BE ABLE TO STEER
Air bags, Feb 5, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WADE FORD (3860 S COB DR, SMYRNA, GA 30080) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Power train, Wheels, Feb 5, 2018
SUPPLEMENTAL TO NHSTA 11V574000, MY 2011 FORD FUSION FWD CONTINUES TO SUFFER WHEEL STUD FRACTURE. A TOTAL OF 5 STUDS HAVE FRACTURED, 2 PRIOR TO RECALL AND NOW 3 STUDS AFTER RECALL AND COMPLETE STUD REPLACEMENT. I CAN PROVIDE PICTURES UPON REQUEST, THE LATEST WAS A DAY AGO WITH 142,525MILES.
Air bags, Feb 2, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE CONTACT CALLED TUSTIN MAZDA (28 AUTO CENTER DRIVE, TUSTIN, CA 92782; 714-832-6222) AND WAS INFORMED THAT THE REPAIR WOULD BE UNAVAILABLE DUE TO BANKRUPTCY. THE CONTACT CALLED THE MANUFACTURER WHO CONFIRMED THE PARTS WERE NOT AVAILABLE AND THERE WAS NO TIMEFRAME FOR WHEN THEY WOULD ARRIVE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Other or unspecified, Jan 31, 2018
I WAS DRIVING DOWN THE ROAD AND HEARD A LOUD STARTLING EXPLOSION SOUND. THE SOUND SCARED ME AND CAUSING ME TO SWERVE. I PULLED OFF ON THE SHOULDER AND NOTICED THAT IT WAS MY SUNROOF GLASS THAT LITERALLY EXLODE. THE GLASS WAS SHATTERED AND PUSHED UP A BIT. THE SUNROOF WAS NOT ENGAGED OR BEING USED AT THE TIME. I HAD JUST LEFT WORK AND WAS ON A 2 LANE HIGHWAY. THANK GOODNESS THERE WERE NO OTHER CARS AROUND WHEN I SWEREVED. THE FORD DEALERSHIP TOLD ME THEY WON'T FIX IT. SURPRISING TO ME BEING IT'S A FORD VEHICLE. I HAVE AN APPT. WITH A BODY SHOP TO SEE IF THEY CAN FIX IT.
Air bags, Jan 30, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING AN UNKNOWN LOCAL DEALER IN QUEENS, NY, THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVE THE PARTS COULD BE GIVEN. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN LOOKUP CONFIRMED PARTS WERE NOT AVAILABLE.
Steering, Jan 29, 2018
WAS PARKED ON LOT BUT WAS UNABLE TO MOVE CAR BECAUSE STEERING WHEEL LOCKED AND POWER STEERING FAILURE LIGHT CAME ON. WAS UNABLE TO MOVE CAR - TRIED TWICE. HAD TO HAVE CAR TOWED TO FORD DEALERSHIP. DEALERSHIP REPLACED POWER STEERING RACK.
Air bags, Jan 27, 2018
TAKATA RECALL. THE LATEST LETTER FROM FORD DATED 12/2017 STATED THAT THERE WAS STILL NO PARTS AVAILABLE AND "DO NOT ALLOW ANYONE TO SIT IN THE FIRST ROW PASSENGER SEAT". HOW IS THIS ACCEPTABLE?!? - OVER 6 MONTHS SINCE THE RECALL AND STILL NO PARTS TO FIX IT.