2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Tires, Oct 30, 2012
DRIVING TO WORK LIKE ANY OTHER DAY, SUDDENLY I HEARD A POP. WASN'T TOO SURE WHAT IT WAS BUT THEN MY TIRE PRESSURE LOW MESSAGE POPPED UP. AFTER REALIZING WHAT IT WAS, I HAD TO CALL ROADSIDE ASSISTANCE TO CHANGE IT OUT AND I EXAMINED THE TIRE AND SAW THAT THE OUTSIDE WALL WAS TORE UP AND THERE WASN'T ANY HOLES IN THE TREAD. *TR
Steering, Oct 23, 2012
WHEN EXITING ONTO THE ACCESS ROAD OF A MAJOR FREEWAY, MY 2012 FORD FUSION'S POWER STEERING LOCKED UP AND I COULD NOT MANEUVER THE WHEEL (THERE WAS NO ADVANCE WARNING OF THE IMPENDING FAILURE)... IMMEDIATELY, I TURNED ON HAZARD LIGHTS AND REDUCED SPEED, THEN WITH GREAT DIFFICULTY I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THE DASHBOARD SHOWED AN ERROR STATING "POWER STEERING ASSIST FAULT." I TURNED OFF THE ENGINE AND UPON RESTART OF THE ENGINE, THE POWER STEERING BEGAN WORKING AGAIN. TODAY, OCT. 22, 2012, THIS SAME POWER STEERING FAILURE HAS NOW OCCURRED FOR THE FOURTH TIME IN LESS THAN A MONTH. EACH OCCURRENCE WAS AT SPEEDS LESS THAN 25 MPH, HOWEVER ON TWO OF THESE OCCASIONS, I NEARLY HAD AN ACCIDENT WITH VEHICLES NEARBY BECAUSE I HAD NO CONTROL OF THE STEERING AND COULD NOT MANEUVER OUT OF THE WAY OF THE NEIGHBORING VEHICLES... THANKFULLY, THE OTHER DRIVERS WERE ABLE TO SWERVE TO AVOID HITTING MY VEHICLE. I AM VERY CONCERNED THAT MY VEHICLE WILL BE INVOLVED IN AN ACCIDENT IN THE NEAR FUTURE DUE TO THIS VERY SERIOUS MALFUNCTION OF THE FORD FUSION'S POWER STEERING! THE NHTSA NEEDS TO ORDER A RECALL ON THIS ISSUE IMMEDIATELY BECAUSE THERE ARE HUNDREDS OF COMPLAINTS ONLINE OF THE EXACT SAME POWER STEERING FAILURE ON THE FORD FUSION, FORD FOCUS, FORD EXPLORER AND FORD ESCAPE. I AM HIGHLY UPSET WITH FORD FOR NOT ADDRESSING THIS ISSUE AND CONTINUING TO SELL NEW VEHICLES, SUCH AS MINE, TO UNWITTING AND TRUSTING CUSTOMERS... ALL THE WHILE KNOWING THEY WERE MANUFACTURING THE SAME DAMAGED PART AND PLACING IT INTO THEIR NEW VEHICLES. PLEASE HOLD THE FORD MOTOR COMPANY RESPONSIBLE FOR THEIR DISHONEST AND MISLEADING PRACTICES.... MAKE THEM ISSUE A RECALL OF ALL THEIR VEHICLES WITH MALFUNCTIONING POWER STEERING AND AVOID AN EXTREMELY HAZARDOUS CONDITION ON ROADS ALL ACROSS AMERICA. PLEASE DO NOT WAIT FOR AN INNOCENT PERSON TO DIE BECAUSE OF FORD'S FAILURE TO ACT!! *TR
Vehicle speed control, Engine, Fuel/propulsion system, Oct 21, 2012
WE WERE DRIVING ON THE HIGHWAY AT APPROXIMATELY 40MPH WHEN THE CAR LOST POWER AND BEGAN TO SHAKE. WE WERE FORTUNATE TO BE ABLE TO PULL OFF ON THE SHOULDER OUT OF TRAFFIC AND TURN OFF THE MOTOR. AFTER WAITING APPROXIMATELY 15 MINUTES, WE WERE ABLE TO RESTART THE CAR AND DRIVE SAFELY TO A RELIABLE AUTOMOTIVE SHOP WE HAVE USED FOR OVER 20 YEARS. FINALLY AFTER A WEEK OF TESTING, THEY WERE ABLE TO REPLICATE THE PROBLEM WE HAD EXPERIENCED.THEY REPLACED THE ALTERNATOR,AT OUR CONSIDERABLE EXPENSE, AND WE BROUGHT THE CAR HOME MORE THAN A WEEK LATER. WE DROVE THE CAR WITHOUT INCIDENT UNTIL TUESDAY,OCTOBER16TH WHEN THE SAME PROBLEM HAPPENED AGAIN. THIS TIME AT ABOUT 30MPH. AGAIN, AFTER WAITING 10-15 MINUTES, THE CAR STARTED AGAIN AND WAS DRIVEN SAFELY TO THE AUTOMOTIVE REPAIR SHOP WHERE IT REMAINS 5DAYS LATER. THIS IS A GREAT INCONVENIENCE SINCE WE LIVE IN AN AREA WHERE A CAR IS A NECESSITY BUT IT IS ALSO A SERIOUS SAFETY HAZARD SINCE THIS PROBLEM COULD EASILY HAPPEN WHEN ACCELERATING INTO TRAFFIC OR ON A BUSY MULTILANE,HIGH SPEED HIGHWAY. FROM READING THIS SITE, WE HAVE BECOME AWARE THAT THERE ARE MANY COMPLAINTS OF THIS NATURE FOR THIS MAKE AND MODEL YEAR AND WE QUESTION WHY THERE HAS BEEN NO RECALL OR,AT VERY LEAST, A CONSUMER ALERT. *TR
Steering, Oct 2, 2012
WAS DRIVING ON FREEWAY AT 65MPH. SERVICE POWER STEERING SOON LIGHT CAME ON THEN PULLED TO THE SIDE OF THE FREEWAY. OWNERS MANUAL SAID I NEEDED TO TURN VEHICLE OFF AND BACK ON. AFTER I TURNED THE VEHICLE BACK ON THE "SERVICE POWER STEERING SYSTEM NOW" LIGHT CAME ON. THE VEHICLE HAD COMPLETELY LOST THE POWER STEERING SYSTEM. THE STEERING BECOME VERY DIFFICULT TO USE. IT BECOMES VERY STIFF AND JERKS HARD TO WHICHEVER SIDE YOU TURN IT TO. THE VEHICLE WAS TAKEN TO THE FORD DEALERSHIP THE NEXT DAY. AFTER A WEEK IN THE SHOP THEY REPLACED THE LOWER CONTROL ARMS AND RESET THE VEHICLE COMPUTER. MANY FUSION FORUMS SAY THAT THIS DOESN'T FIX THE PROBLEM AND HAVE RETURNED THE VEHICLE FOR MORE REPAIRS. *TR
Power train, Sep 5, 2012
2012 FORD FUSION SEL WITH A V6 WITH AN AUTOMATIC TRANSMISSION SHIFTS TERRIBLY BETWEEN ALL GEARS. EXTREMELY NOTICEABLE BETWEEN 1ST AND 2ND GEARS AND 2ND AND 3RD GEARS. USUALLY ABOUT A 2-3 SECOND DELAY BEFORE THE TRANSMISSION CAN FIND THE GEAR. THE CAR HAS DOWN THIS AT HIGHWAY SPEEDS AS WELL. EXTREMELY FRIGHTENING WHEN YOU GO TO PASS SOMEONE AND YOUR VEHICLE DOES NOT APPEAR ABLE TO FIND THE GEAR AND MAINTAIN SPEED. I HAVE BROUGHT IT TO THE DEALERSHIP ALMOST MONTHLY SINCE MARCH OF 2012 AND THE DEALER STATES THAT FORD SAID THAT IS JUST HOW THE VEHICLE SHIFTS. FORD MOTOR COMPANY IS VERY UNRESPONSIVE ABOUT MY CONCERNS. I HAVE A 2005 MALIBU WITH 150,000 MILES ON IT THAT SHIFTS BETTER THAN THE FUSION. *TR
Steering, Sep 1, 2012
POWER STEERING FAILURE. HAS OCCURRED FOUR TIMES. WARNING ON THE DASH FOR "POWER STEERING ASSIST FAILURE" THEN POWER STEERING FAILS. NEARLY IMPOSSIBLE TO TURN THE WHEEL. HAPPENED IN STOP-AND-GO TRAFFIC ON INTERSTATE AS WELL AS MAKING A TURN IN A PARKING LOT WHICH NEARLY LED TO A COLLISION WITH A PARKED CAR SINCE I COULD NOT TURN THE WHEEL. SINCE IT HAPPENED TWICE BEFORE I KNOW TO PUT IN NEUTRAL THEN TURN OFF AND TURN ON THE IGNITION. HOWEVER, PREVIOUSLY FORD DEALER REPLACED LOWER FRONT ARM IAW FORD TSB. THIS OBVIOUSLY DID NOT FIX THE ISSUE. MOST RECENT FAILURES WERE WITHIN 150 MILES OF EACH OTHER. I CANNOT LET MY WIFE DRIVE THIS CAR AS SHE WOULD NOT BE ABLE TO TURN THE STEERING WHEEL IN THE EVENT OF A FAILURE. *TR
Power train, Aug 29, 2012
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH AND ENGAGED THE ACCELERATOR PEDAL WHEN THE TRANSMISSION BEGAN TO EXHIBIT HESITATION. THE FAILURE RECURRED CONSISTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER THREE TIMES FOR THE DEFECT WHERE AN UNKNOWN REPAIR WAS PERFORMED REGARDING THE TRANSMISSION. THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Electrical system, Visibility, Aug 23, 2012
FRONT WINDOWS AND MOON ROOF HAVE SPONTANEOUSLY OPENED ON TWO CONSECUTIVE DAYS AFTER THE VEHICLE HAS BEEN SHUTOFF, LOCKED, AND VACATED. THIS PROBLEM CAN ALLOW UNAUTHORIZED ACCESS TO THE VEHICLE AND EXPOSURE TO THE ELEMENTS POTENTIALLY DAMAGING THE INTERIOR. *TR
Structure, Aug 21, 2012
THE DRIVER'S SIDE INSIDE DOOR HANDLE HAS BROKEN TWICE AND CUT MY FINGER TWICE IN LESS THAN 36,000 MILES OF DRIVING THE VEHICLE. I CAN ONLY BARELY OPEN THE DOOR NOW. I BOUGHT THE CAR NEW. THE DOOR HANDLE PLASTIC IS TOO WEAK TO OPEN THE DOOR AND WHEN IT FLEXES THE CHROME PLATING SPLITS OPEN AND CUTS THE DRIVER'S FINGERS WHEN ATTEMPTING TO OPEN THE DOOR. THE DOOR IS AN EMERGENCY EXIT. THE DOOR HANDLE SHOULD NEVER BREAK IN THE LIFETIME OF THE CAR. THE EXTERNAL DOOR HANDLES ARE ALL PLASTIC AS WELL AND COULD ALSO EASILY BREAK. DON'T CALL. I WON'T GET ANY MESSAGES. *TR
Power train, Other or unspecified, Aug 11, 2012
WHEN SHIFTING FROM FIRST GEAR TO SECOND GEAR THE CAR WILL VERY ROUGHLY GO INTO GEAR, AND SECOND TO THIRD AND THIRD TO FOURTH IS NOT MUCH BETTER. FROM FOURTH TO FIFTH AND FIFTH TO SIXTH IS FINE MOST OF THE TIME. I HAD TWO CALIBRATION UPDATES PERFORMED BY THE FORD DEALERSHIP I PURCHASED THE CAR FROM AND WAS TOLD TO DRIVE THE CAR AND LET THE UPDATE SET IN. AFTER BOTH TIMES I NOTICED THAT THE PROBLEM DID NOT GO AWAY, INSTEAD AFTER THE LAST UPDATE THE ISSUE PROGRESSED. I HAVE PLEADED WITH THE DEALERSHIP TO TRADE MY CAR FOR ANOTHER FUSION (SAME VALUE) AND THEY TOLD ME I HAD TOO MUCH NEGATIVE EQUITY. INSTEAD I WAS TOLD I COULD GET A FORD FOCUS AND HOW EVER MUCH I AM "UPSIDE DOWN" THEY WOULD ROLL IT OVER TO THE PRICE OF THE FOCUS. I TOLD THEM THAT WASN'T FAIR AND THAT I WANTED ANOTHER FUSION THAT DID NOT HAVE TRANSMISSION PROBLEMS. I WAS TOLD THAT PLANET FORD COULD NOT HELP ME AND I SHOULD GET ANOTHER OPINION IF I WAS UNHAPPY. SO I WENT TO ANDERSON FORD AND HAD THE MECHANICS RUN DIAGNOSTICS ON IT TO SEE IF THEY COULD IDENTIFY THE PROBLEM. WHILE ANDERSON FORD WAS DIAGNOSING MY CAR I WAS GIVEN A RENTAL FUSION THAT WAS SO MUCH BETTER THAN MY CAR AS FAR AS SHIFTING. I ALSO WAS SPEAKING WITH FORD CUSTOMER CARE ABOUT MY ISSUE AND WENDY (CUSTOMER SERVICE MANAGER) TOLD ME THAT IF ANDERSON FORD DID NOT FIND ANYTHING WRONG I WAS GOING TO BE STUCK WITH THAT CAR. ANDERSON FORD REPORTED THAT NO WARNING CODES COULD BE FOUND AND THE CAR WAS FINE. I TOLD THEM THE DIFFERENCE I NOTICED IN DRIVING THE RENTAL FUSION AND MY FUSION AND THE SERVICE MANAGER DISREGARDED IT. I WAS GIVEN MY CAR BACK AND WAS TOLD IF I WAS NOT COMFORTABLE WITH IT I NEEDED TO TRADE IT IN AND DEAL WITH THE NEGATIVE EQUITY. I HAVE SPOKEN WITH SEVERAL DEALERS ABOUT DIFFERENT CARS AND I AM UNABLE TO TRADE MY CAR IN BECAUSE I HAVE TOO MUCH NEGATIVE EQUITY. PLEASE HELP ME ON THISISSUE SO I CAN GET A CAR THAT OPERATES CORRECTLY.
Steering, Aug 10, 2012
3 DIFFERENT INCIDENTS. 1 ON 8/8/12, 2 ON 8/10/12. ALL DRIVING AT LOW SPEEDS DURING SHORT DISTANCE TRIPS ( LESS THAN 15 MILES ). FOR NO APPARENT REASON, CAR CHIMED, SHOWED WARNING TO SERVICE ADVANCETRACK, POWER STEERING FAILURE ( DO NOT RECALL EXACT WORDING OF WARNING ). CAR WAS MANUEVERABLE BUT VERY DIFFICULT TO STEER. ABLE TO RESET POWER STEERING BY STOPPING, TURNING OFF / RESTARTING CAR. *TR
Power train, Vehicle speed control, Engine, Aug 8, 2012
SINCE SEPT. 1, 2011 WHEN I TOOK OWNERSHIP OF THE CAR I HAVE HAD THE FOLLOWING HAPPEN ABOUT ONCE A MONTH. THE LAST TIME WAS ON JULY 26, 2012 AT 3171 MILES. WHEN COMING TO A STOP FOR A LIGHT OR SLOWING TRAFFIC AND APPLYING THE BRAKES THE ENGINE STARTS TO RACE AND THE CAR FEELS LIKE IT WANTS TO SURGE FORWARD. WITH CONTINUED PRESSURE ON THE BRAKES, AFTER A FEW SECONDS THE ENGINE RACING AND SURGING STOPS AND THE CAR STOPS. I THINK IT MAY BE A PROBLEM WITH A COMPUTER. *TR UPDATED IVOQ 09/26/12
Air bags, Aug 7, 2012, crash
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING 3 MPH AND CROSSING AN INTERSECTION WHEN ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED BRUISED RIBS, TENDONITIS ON HER RIGHT ARM AND SHOULDER AND NECK PAIN. THE CONTACT MENTIONED THAT THE DRIVER OF THE OTHER VEHICLE SUSTAINED A BRUISED WRIST AND PAIN TO THE LEFT KNEE AND LEG. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 5,100.
Power train, Jul 26, 2012
I'M HAVING SEVERAL TRANSMISSION ISSUES. MY VEHICLE "SLAMS" INTO GEAR WHEN SHIFTING INTO DRIVE/REVERSE FROM A PARKED POSITION. THE SECOND ISSUE IS "HARD" SHIFTS IN LOW GEARS (1-4). THIS GIVES THE SENSATION OF BEING REAR ENDED. THIRDLY I AM EXPERIENCING "FLARE" SHIFTING IN GEARS 4-6. IN THIS CASE THE RPM'S REV BEFORE DUMPING INTO THE NEXT GEAR WHICH ALSO GIVES A HARD SHIFT SENSATION. THE 4TH ISSUE I AM EXPERIENCING IS A "STUTTER" WHEN ACCELERATION. IF I ATTEMPT TO PASS A CAR OR SIMPLY SPEED UP, THERE IS A HESITATION WHICH I FEEL IS A SAFETY CONCERN. LASTLY AND THE MOST DISTURBING TRANSMISSION ISSUE IS "DOWN SHIFTING". SOMETIMES WHEN I HAVE THE CAR IN CRUISE CONTROL ON THE HIGHWAY AND TRAVELING AT HIGHWAY SPEEDS (55-65MPH) THE VEHICLE DOWN SHIFTS ALL ON IT'S OWN AND I FIND MYSELF DOING 55-65 IN A LOWER GEAR WITH THE RPM'S THROUGH THE ROOF! TAPPING THE GAS AND/OR BRAKE WILL DISENGAGE THE CRUISE CONTROL BUT STILL WILL NOT ALLOW THE CAR TO SHIFT TO THE APPROPRIATE GEAR. FINALLY AFTER COASTING FOR A WHILE IT WILL THEN SHIFT TO THE APPROPRIATE GEAR AND AS WITH ALL MY OTHER PROBLEMS, IT INVOLVES A "HARD DUMP" INTO GEAR. THESE ISSUES ARE NOT ONLY SCARY BUT I FEEL NOT SAFE AT ALL TO ME OR MY FAMILY! MY CAR IS IN MY LOCAL FORD DEALERSHIP NOW, FOR THE 3RD TIME. THEY HAVE APPLIED UPDATES THAT HAVEN'T WORKED AND I'M BEING TOLD "FORD IS AWARE OF THE PROBLEM. THEY HOWEVER DON'T KNOW HOW TO FIX THE PROBLEM". *TR
Vehicle speed control, Jul 23, 2012
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE INTO THE FLOW OF TRAFFIC, SHE ENGAGED THE ACCELERATOR PEDAL AND THE VEHICLE DID NOT ACCELERATE, PUTTING HER IN SUBSTANTIAL DANGER ON THE FREEWAY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS, BUT THE CONTACT WAS INFORMED THAT THEY COULD NOT FIND A DEFECT. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 8,000.
Structure, Jul 21, 2012
HANDLE DOESN'T RETURN FULLY TO NEUTRAL POSITION. WHEN LOCK IS ENGAGED DOOR CAN STILL BE OPENED. *TR
Steering, Jul 16, 2012
POWER STEERING FAILURE AFTER CAR HAD BEEN PARKED FOR 45 MINUTES IN 102 DEGREE OUTDOOR WEATHER HEAT. CAR OPERATED NORMALLY FOR AN HOUR BEFORE PARKING THE CAR. AFTER RESTARTING THE CAR, THERE WAS NO FUNCTIONING POWER STEERING ASSIST. CAR WAS DRIVABLE, AND STEERABLE WITH GREAT EFFORT. REPAIR MADE AT FORD DEALERSHIP UNDER WARRANTY (CAR WAS 11 MONTHS OLD WITH 5140 MILES ON ODOMETER). THE ELECTRONIC ANTI-LOCK CONTROL MODULE WAS REPLACED. SERVICE STAFF SAID THE ELECTRONIC MODULE ALSO CONTROLLED THE POWER STEERING AND ADVANCETRAK VEHICLE STABILITY CONTROL SYSTEMS. *TR
Steering, Jul 11, 2012
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHEN HE DROVE THE VEHICLE THE STEERING WHEEL WAS DIFFICULT TO TURN AND WAS RESISTANT WHEN THE CONTACT ATTEMPTED TO MAKE A LEFT OR RIGHT TURN. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND THEY STATED THAT WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130. ...UPDATED 08-10-12 *BF
Power train, Fuel/propulsion system, Jul 10, 2012
MY BRAND NEW CAR, IN MY POSSESSION FOR 7 DAYS HAD TO GET TOWED TO THE SHOP. MY 11 MONTH OLD DAUGHTER AND 2 MONTH OLD NIECE WERE IN THIS CAR WHEN IT SUDDENLY STALLED AND JERKED. I WAS ALMOST HIT FROM BEHIND AND HAD TO PULL OVER AND DRIVE JERKING BACK AROUND THE BLOCK TO MY STARTING POINT. LUCKILY I WASN'T ON THE FREEWAY AT A HIGH SPEED BUT I COULD HAVE BEEN. THIS IS A SEVERE SAFETY ISSUE AS THE ACCELERATION IS AFFECTED BY THE THROTTLE BODY WHICH HAD MALFUNCTIONED. THE PART WAS REPLACE BUT I BELIEVE THE COMPUTER CONTROLLING THE THROTTLE BODY IS DEFECTIVE NOT THE THROTTLE BODY ITSELF. FORD NEEDS TO RECALL THIS HAZARDOUS COMPONENT AND IMPLEMENT A SOLUTION. *TR
Power train, Jul 7, 2012
WHILE APPROACHING A ROLL-THROUGH TOLL BOOTH, THE CAR LOST THE ABILITY TO ACCELERATE; BOTH THE WRENCH LIGHT AND ENGINE LIGHT CAME ON. I PUT ON THE EMERGENCY HAZARDS AND COASTED TO A MIDDLE ISLAND AFTER GOING THROUGH A TOLL BOOTH. THE CAR CONTINUED TO IDLE, BUT WAS NON-RESPONSIVE TO THE ACCELERATOR PEDAL. AFTER MAKING SOME CALLS FOR A TOW (1 1/2 HOUR WAIT DUE TO 100+ TEMPS), I TURNED THE VEHICLE OFF AND WAITED SEVERAL MINUTES. THE CAR RESTARTED AND APPEARED TO "RESET", AS BOTH THE WRENCH AND ENGINE LIGHT SYMBOLS WERE NO LONGER ILLUMINATED. AFTER TRAVELING 500 YARDS OR SO, I SWITCHED THE A/C BACK ON (NOTE: A/C WAS ON AT TIME OF MALFUNCTION.) ALMOST IMMEDIATELY, THE CAR BEGAN TO BOG AND IDLE ROUGHLY, AND AGAIN LOST THE ABILITY TO ACCELERATE. I AGAIN WENT INTO HAZARD WARNING/COAST TO THE SHOULDER MODE, TURNED THE VEHICLE OFF, WAITED A FEW MINUTES, AND RESTARTED THE CAR. IT AGAIN "RESET", BUT THIS TIME THE ENGINE LIGHT REMAINED ON (HOPEFULLY SOMETHING WAS RECORDED, AS WITH SOME OTHER COMPLAINTS I'VE READ THIS DIDN'T OCCUR). I STARTED MY JOURNEY HOME AGAIN, THIS TIME WITHOUT A/C, AND IMMEDIATELY TOOK THE VEHICLE TO MY LOCAL FORD DEALER (DID I MENTION THAT I'M A LIFELONG GM GUY AND THIS IS MY FIRST FORD?) UPON CONTACTING THE DEALER THE NEXT DAY (BROUGHT IT IN LATE ON A FRIDAY AFTERNOON), WAS INFORMED THAT THE THROTTLE BODY AND ACCOMPANYING MOTOR WOULD NEED TO BE REPLACED. WHEN ASKED IF THIS WAS AN UNCOMMON PROBLEM FOR A RELATIVELY NEW VEHICLE WITH 25,000 MILES, HE SEEMED TO INDICATE THAT THEY'RE MADE OF PLASTIC AND MASS PRODUCED, SO LIKELY AFFECTING QUALITY - NICE. ON TOP OF THAT, THEY DON'T HAVE THE PARTS IN STOCK, SO I'LL HAVE TO WAIT 'TIL MONDAY FOR THE REPAIRS TO BE COMPLETE. YOU'D THINK THE DEALERS WOULD KNOW BY NOW. SEEMS TO ME TO BE AN INORDINATE AMOUNT OF COMPLAINTS REGARDING THIS ISSUE FOR A RELATIVELY NEW CAR. AS HAS BEEN SUGGESTED, FORD SHOULD INVESTIGATE. *TR
Engine, Jul 4, 2012
WHILE DRIVING THE WRENCH LIGHT CAME ON AND LOST POWER. I COULDN'T ACCELERATE AND PULLED OVER. I ALMOST GOT REAR-ENDED. THE CAR STARTED SHAKING. I STARTED THE CAR BACK UP AND THE WRENCH LIGHT CAME OFF. DROVE AGAIN AND THE SAME PROBLEM HAPPENED WITHIN A MILE. *JS
Power train, Jun 25, 2012
MY NEW 2012 FUSION'S 6 SPEED AUTOMATIC TRANSMISSION, UNDER MEDIUM ACCELERATION, HESITATES FROM 1ST TO 2ND, AND HESITATES & OVER-REVS FROM 2ND TO 3RD UNTIL THE CAR HAS WARMED UP (DRIVEN APPROXIMATELY 10 MILES). I HAVE TAKEN MY CAR BACK TO THE DEALER THREE TIMES AND THEY EACH TIME THEY APPLIED THE SOFTWARE UPDATE, BUT DON'T FIX THE PROBLEM. THE HESITATION AND FLAIR FROM 1-2 AND 2-3 IS AS BAD AS EVER. THIS SHOULD NOT BE HAPPENING TO A CAR WITH 6000 MILES ON IT AND THE LOSS OF ACCELERATION COULD CAUSE AN ACCIDENT. IT APPEARS THAT FORD EITHER CAN'T OR WON'T CORRECT THE PROBLEM. *TR
Power train, Jun 21, 2012
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
Steering, Jun 18, 2012
STARTED THE CAR, MESSAGE CENTER DISPLAYED POWER STEERING ASSIST DEFAULT.STEERING WHEEL COMPLETELY TIGHT. FOLLOWED MANUAL DIRECTIONS TO TURN OF IGNITION,RESTART AFTER 10 SECONDS,MESSAGE RETURNED. TERRIBLY FRIGHTENED. IN AN EFFORT TO GET TO SAFE LOCATION, DROVE THE CAR SLOWLY USING INCREDIBLE UPPER ARM STRENGTH TO TURN STEERING WHEEL. TOWED TO DEALER NEXT DAY..INFORMED THAT RACK AND PINION NEED REPLACING. DEFECTED FROM MANUFACTURE. JUST PURCHASED THE CAR, ITS ONLY 90 DAYS IN MY OWNERSHIP. I DO NOT TRUST THIS CAR AT ALL. I HAD AN 11 MONTH OLD IN THE CAR, THIS COULD HAVE BEEN A MAJOR ACCIDENT. *TR
Seats, May 23, 2012
THE HEAD RESTS/RESTRAINTS OF THIS VEHICLE PROTRUDE FORWARD IN AN UNNATURAL WAY AND FORCE A PERSON'S HEAD FORWARD IN AN UNNATURAL POSITION. THIS IS CAUSING PINCHED NERVES IN MY NECK RESULTING IN TINGLING IN MY FEET WHEN I AM DRIVING. I HAVE RESEARCHED THIS ONLINE, AND HUNDREDS OF OTHER PEOPLE (MAYBE MORE) ARE COMPLAINING OF THE SAME PROBLEM WITH THE HEAD RESTS/RESTRAINTS, RESULTING IN VARIOUS PHYSICAL PROBLEMS FOR THOSE PEOPLE, INCLUDING BACKACHES, NECK ACHES, AND HEADACHES. NOT ALL FORDS HAVE THIS PROTRUDING HEAD REST, BUT A NUMBER OF THEM DO. I HAVE SEEN A LOT OF COMPLAINTS ON THE FOCUS AND EDGE AS WELL. I HAVE LOOKED AT OTHER MAKES BY OTHER COMPANIES, AND THEY DON'T HAVE THESE PROTRUDING HEADRESTS/RESTRAINTS. *TT