2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Electronic stability control (ESC), Nov 6, 2019
WHILE DRIVING TO WORK 11/4/19 I GOT A MESSAGE ON THE DASH SAYING POWER STEERING NOW AND ADVANCETRAC WHEN IT CAME TIME TO MAKE A TURN AT A LIGHT AFTER EXITING THE HWY I HAD TO STRUGGLE AND PULL ... I COULDN'T BELIEVE MY CAR LOST POWER JUST LIKE THAT. 71K MILES NO WARNING BEFORE THAT DAY OF STEERING PROBLEMS.
Steering, Nov 6, 2019
DROVE THAT MORNING TO WORK WHEN I CRANKED BACK UP TO LEAVE POWER STEERING ASSIST FAULT SHOWED UP AND NO POWER STEERING
Steering, Nov 5, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO PAT MILLIKAN FORD (9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239, (313) 731-6436) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.
Steering, Nov 1, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING 5 MPH, THE ADVANCE AUTO TRAC AND POWER STEERING ASSIST WARNING INDICATORS ILLUMINATED. ALSO, WHILE MAKING A RIGHT TURN, THE STEERING WHEEL SEIZED. THE CONTACT ATTEMPTED TO STEER THE WHEEL, BUT IT FAILED TO STEER PROPERLY. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON, PLACED THE VEHICLE IN REVERSE, AND THEN DRIVE; HOWEVER, THE STEERING WHEEL FAILED. AAA WAS CONTACTED AND TOWED THE VEHICLE TO HERITAGE FORD (2075 EDSEL LN NW, CORYDON, IN 47112, (812) 738-3284) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 166,000.
Steering, Oct 31, 2019
ON OR ABOUT 28 OCTOBER, WOKE TO TO DRIVE TO WORK AND NOTICED UPON STARTING THE VEHICLE THAT THE "POWER STEERING ASSIST FAULT" MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING BECAME VERY STIFF. AFTER ATTEMPTING TO DRIVE THE VEHICLE FOR A VERY SHORT DISTANCE, AN ADDITIONAL MESSAGE OF "SERVICE ADVANCETRAC" DISPLAYED AND THERE WAS A SMELL OF BURNT ELECTRONICS. THIS ISSUE APPEARED WITHOUT ANY WARNING.
Steering, Service brakes, Oct 29, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, EXTRA DISTANCE WAS NEEDED WHEN BRINGING THE VEHICLE TO A COMPLETE STOP. THE CONTACT ALSO MENTIONED THAT THE STEERING WHEEL SEIZED PRIOR TO THE BRAKE FAILURE. THE VEHICLE WAS TAKEN TO BARBEE'S FREEWAY FORD (4471 E EVANS AVE, DENVER, CO 80222, (303) 584-6600) TWICE FOR DIAGNOSTIC TESTING, BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO BIG MIKE NAUGHTON FORD (150 S HAVANA ST, AURORA, CO 80012, (303) 343-1900) FOR THE BRAKING FAILURE, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN TO LEWIS FORD LINCOLN OF HAYS (4450 VINE ST, HAYS, KS 67601, (785) 625-3441) WHERE THE STEERING MODULE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,419.
Wheels, Oct 25, 2019
SWOLLEN LUG NUTS AS PER APPLE FORD OF RED LION. I HAD MY CAR IN FOR OIL CHANGE AND ROTATE THE TIRES. THEY WILL NOT ROTATE FOR FEAR OF BREAKING LUG NUTS. THEY WILL SELL ME NEW LUG NUTS AND NOT CHARGE ME TO PUT THEM ON. IS THIS DEFECT CURRENTLY BEING LOOKED AT? A SEARCH ONLINE SAYS ITS A COMMON PROBLEM.
Air bags, Oct 23, 2019, crash
THIS VEHICLE WAS TOTALED IN APRIL 2015 IN VIRGINIA AND IS NO LONGER IN MINE. I HAVE REACHED OUT TO FORD MOTORS WITH THIS INFORMATION AND THEY SAY I'M THE REGISTERED OWNER. THERE IS NOTHING THEY CAN DO. NOW THE FLORIDA HIGHWAY SAFETY & MOTOR VEHICLES IS CONTACTING ME ABOUT NOT COMPLETING THE RECALL. THERE IS NO WAY THAT CAN BE DONE FOR A VEHICLE THAT DOESN'T EXIST.
Steering, Oct 22, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL PULLED TO THE RIGHT BEFORE "POWER NEEDS CHECKING' APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER ASSIST WAS FAULTY AND NEEDED TO BE REPAIRED. SKYLINE FORD (2510 COMMERCIAL ST SE, SALEM, OR) WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000(STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Steering, Oct 22, 2019
I HAVE LOSS OF ELECTRIC POWER STEERING ASSIST WHILE DRIVING AND SYSTEM DEFAULTS TO MANUAL STEERING MODE. ERROR CODE C1277 IS THE ERROR CODE. THE VEHICLE WAS IN MOTION WHEN THE POWER STEERING WENT OUT. NOW EVERY TIME WE DRIVE OUR CAR WE HAVE TO DO MANUAL STEERING. FORD IS REFUSING TO FIX MY VEHICLE SINCE IT IS NOT ON THE RECALL LIST. I AM REQUESTING THAT MY VEHICLE BE PUT ON THE RECALL LIST AS I AM HAVING THE EXACT ISSUES OTHERS HAS COMPLAINED ABOUT FOR POWER STEERING ELECTRICAL ISSUES.
Steering, Electronic stability control (ESC), Oct 21, 2019
LAST WEEK I RECEIVED A RECALL FOR THE AIRBAGS ON MY VEHICLE. BEFORE I CALLED FOR AN APPOINTMENT, I CHECKED THE RECALL ON LINE AND NOTICED THE STEERING IS ALSO BEING RECALLED. TWO DAYS LATER WHILE DRIVING, LIGHTS STARTED GOING OFF ON MY DASHBOARD. THE STEERING AND TSC LIGHTS WERE BLINKING AND RINGING. I HAD NO IDEA WHAT TO DO! I READ THE DASHBOARD WHICH SAID CHECK MY POWER STEERING FLUID, THER IS NO FLUID WELL??? I CALLED MY FORD DEALER AND WAS TOLD ' WE WILL FIX THE AIRBAG, BUT HAVE NO IDEA ABOUT THE STEERING ISSUES, MY CAR HAS NO RECALL FOR THAT' I TOLD THEM I WAS LOOKING RIGHT AT THE RECALL NOTICE, AND SINCE I WASN'T NOTIFIED, THEY CAN'T FIX IT. I TOLD HER I CANNOT DRIVE THE VEHICLE THAT THE CAR WON'T STEER, SHE TOLD ME TO HAVE IT TOWED IN. I HAVE PURCHASED A 1990 BRONCO I, A 1999 FORD RANGER AND A 2007 ESCAPE FROM THIS SAME DEALER. THESE VEHICLES HAVE AS FOLLOWS: 660K,588K AND 290K MILES ON THEM. MY RANGER STILL HAS THE ORIGINAL MUFFLER. IS THIS THE WAY I SHOULD BE TREATED. IF THE CAR HAS BEEN RECALLED FOR STEERING, WHICH YOU CAN EASILY SEE FROM THE TIRE WEAR, THAN WHY DOESN'T FORD STAND UP AND REPAIR IT, SINCE THERE IS A RECALL. I COULD FIX IT MYSELF, BUT FORD HAS BLOCKED THE COMPUTER USAGE, DO I NEED TO BYPASS THAT ALSO. I'M A SIMPLE MAN WHO LOVES HIS FORDS. I BRAG CONSTANTLY ABOUT MY VEHICLES. I BRAG CONSTANTLY ABOUT MY DEALER. I FEEL BETRAYED!!!
Power train, Oct 20, 2019
TRANSMISSION HAS DELAYED GEAR SHIFTING, GEAR SLIPPING AND THE ENGINE REVS WITHOUT THE CAR ACCELERATING. TO PUT IT SIMPLY THE TRANSMISSION HAS FAILED. TWICE!
Fuel/propulsion system, Oct 18, 2019
CAR SUDDENLY LOSES ENGINE POWER (HAS HAPPENED 5 TIMES SINCE APRIL 2019) AND ON THE HIGHWAY JUST STARTS COASTING RAPIDLY SLOWING DOWN (LIKE IT IS ONLY USING BATTERY POWER). A WARNING LIGHT ALSO COME ON (A RED TRIANGLE WITH AN EXCLAMATION MARK IN THE MIDDLE) WITH THE WORDS "STOP SAFELY NOW" (SEE IMAGE). IN THE 5 TIMES IT HAS HAPPENED, THE FIRST TIME WAS AT APPROXIMATELY 30 MPH IN THE CITY, THE REMAINING TIMES WERE ALL AT 50-65 MPH ON THE HIGHWAY. EACH TIME, THERE WAS NO TURNING, BREAKING OR ACTIVATING ANY OTHER SYSTEM IN THE CAR (RADIO, CRUISE CONTROL ETC). IN EACH CASE, WE PULLED OVER AND TURNED OFF THE CAR. AFTER A FEW MINUTES, THE CAR WAS RESTARTED WITHOUT ISSUE UNTIL THE NEXT TIME IT HAPPENED (TYPICALLY EVERY 1-2 MONTHS EXCEPT THIS MONTH WHERE IT HAPPENED TWO DAYS IN A ROW).WHILE I DO NOT KNOW WHAT THE CAUSE OF THIS PROBLEM IS, THERE ARE DOZENS OF REPORTS FROM OTHERS REPORTING A SIMILAR PROBLEM, SOME OF WHICH THEY THOUGHT WAS RELATED TO A PROBLEM WITH THE DIFFERENTIAL PRESSURE FEEDBACK SENSOR (DPFE) AT FAULT SOME OF TIME, AND INCORRECTLY MEASURING EXHAUST GAS RE-CIRCULATION (EGR) PRESSURE (REPAIR PAL WEBSIE FOR EXAMPLE). THE WEB IS FULL OF THESE COMPLAINTS BUT WHEN WE TOOK THE CAR TO FORD, THEY CLAIM THAT THIS HAS NEVER BEEN REPORTED BEFORE. THEY TOOK THE CAR AND DROVE IT FOR A FEW MILES, DIDN'T HAVE THE PROBLEM AND SO SAID THERE WERE NO PROBLEMS. I DON'T WANT TO LET MY DAUGHTER DRIVE THE CARE ANYMORE BECAUSE I AM WORRIED OF HER HAVING AN ACCIDENT IF SHE IS DRIVING ON THE HIGHWAY AND SUDDENLY THE CAR STOPS. INTERESTINGLY, THIS PROBLEM SEEMS TO BE OCCURRING IN FORD FUSIONS OF MULTIPLE MODEL YEARS SUGGESTING THAT THERE IS A DEFECT IN DESIGN, PARTICULARLY SINCE SOME OF THE OCCURRENCES ARE BEING REPORTED IN NEWER MODEL YEARS.
Exterior lighting, Oct 16, 2019
A WEEK AGO I SMELLED SOMETHING BURNING WHILE I WAS DRIVING. I HAD JUST HAD A BELT REPLACED AND THOUGHT FLUID LEAKED AND WAS BURNING OFF, CHECKED UNDER MY HOOD AND COULDN'T SMELL ANYTHING. A FEW DAYS LATER MY BOSS TOLD ME MY TAIL LIGHT WAS OUT. I HAD JUST CHANGED IT A MONTH OR SO AGO, BUT WHEN I LOOKED AT MY LIGHT, THE BULB WAS BLACK, THE BASE YOU PLUG IT INTO IS BURNT AND THE PLASTIC ON THE ASSEMBLY IS MELTING. WHY IS THIS NOT A RECALL YET? I SEE PLENTY OF PEOPLE ON HERE WITH THE SAME ISSUE.
Steering, Oct 14, 2019
POWER STEERING STOPPED WORKING. WARNING APPEARED ON DASH STATING: "SERVICE POWER STEERING PUMP NOW."
Steering, Oct 14, 2019
MY POWER STEERING ALL OF A SUDDEN STOPPED WORKING. PARKED IT FOR THE DAY AND WHEN I LATER RETURNED TO MY CAR, THE WHEEL WAS VERY HARD TO TURN. THE COST OF REPAIR IS TOO EXPENSIVE. NOT HAPPY ABOUT THIS AT ALL. I SEE THERE WAS A RECALL PREVIOUSLY FOR THIS PROBLEM WITH ONLY A CERTAIN MODEL OF THE FUSION AND MANY DIFFERENT MODES OF FUSIONS HAVE BEEN AFFECTED BY THIS PROBLEM. A RECALL NEEDS TO BE TAKEN INTO AFFECT FOR THIS PROBLEM! YOU HAVE MANY UNHAPPY CUSTOMERS!!
Steering, Oct 10, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC CONFIRMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. COGSWELL MOTORS (1900 E MAIN ST, RUSSELLVILLE, AR 72801, (479) 968-2665) WAS CONTACTED AND REFERRED THE CONTACT TO THE MANUFACTURER WHO THEN REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 104,000.
Steering, Oct 6, 2019
STEERING WHEEL PLAY AND METAL NOCKING STATIONARY
Service brakes, Oct 3, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, A GRINDING NOISE EMERGED FROM THE REAR PASSENGER SIDE OF THE VEHICLE. IN ADDITION, THE ABS, TRACTION CONTROL, SERVICE ADVANCETRAC, AND TIRE PRESSURE SENSOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CALIPERS AND BRAKE PADS WERE REPLACED BY THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Steering, Oct 2, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE SAFELY TO HER RESIDENCE. AFTER TURNING OFF THE IGNITION, THE STEERING WHEEL BECAME STILL AND WAS UNABLE TO TURN. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS TOWED TO CHENOWETH FORD INC (LOCATED AT 1564 E PIKE ST, CLARKSBURG, WV 26301, (800) 344-1108) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 79,000.
Air bags, Sep 25, 2019
2012 FORD FUSION VIN [XXX] (THE VEHICLE VIN SECTION OF THIS COMPLAINT WOULD NOT ALLOW ANY ENTRY SO I HAVE ENTERED IT HERE). THIS VEHICLE'S VIN IS ON NHTSA AND FORD RECALL LISTS FOR DEFECTIVE PASSENGER FRONTAL AIRBAG: FORD RECALL NUMBER 9S01, NHTSA RECALL NUMBER 19V001. I HAVE ASKED MY FORD DEALER TO REPLACE THIS DEFECTIVE AIRBAG SEVERAL TIMES BUT THEY KEEP TELLING ME THEY DO NOT FIND IT ON THEIR RECALL LIST. I AM WORRIED ABUT MY SAFETY AND THE SAFETY OF MY PASSENGERS IF THIS DEFECTIVE AIRBAG IS NOT REPLACED. MY FORD DEALER IS NOT HELPING. WHAT CAN I DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Sep 24, 2019
POWER STEERING ASSIST FAULT CAME ON ,STEERING BECAME VERY DIFFICULT WHILE BACKING
Steering, Sep 24, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE CONTACT'S MOTHER-IN-LAW WAS DRIVING AT LOW SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE CHECK POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DOENGES FORD (1901 SE WASHINGTON BLVD, BARTLESVILLE, OK 74006, (918) 333-0900), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO THE RECALL. THE FAILURE MILEAGE WAS 86,000.
Steering, Sep 20, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS TAKEN TO TITUS-WILL FORD (3606 S SPRAGUE AVE, TACOMA, WA 98409, (253) 475-4151) AND THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD COST $1,500. THE DEALER STATED THAT THE REPAIRS WERE DIFFERENT THAN WHAT WAS LISTED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Sep 18, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS ENGAGED IN PARK, THE VEHICLE ROLLED AWAY. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED; HOWEVER, THE EMERGENCY BRAKE HAD TO BE APPLIED TO STOP THE VEHICLE. WHEN ATTEMPTING TO RESTART THE VEHICLE, THE GEAR BECAME STUCK AND WOULD NOT MOVE. RUSSELL BARNETT FORD (4055 TULLAHOMA HWY, WINCHESTER, TN 37398, (931) 967-2277) WAS CONTACTED AND STATED THAT THE GEAR SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.