2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Dec 26, 2019
AT SLOW RATES OF SPEED THE STEERING BECOMES VERY DIFFICULT TO CONTROL IF I WAS TO RUN OVER A LITTLE POT HOLE IN THE STREET MY CAR WOULD JERK VIOLENTLY TO THE LEFT OR RIGHT
Steering, Dec 23, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL BECAME FIRM WITHOUT WARNING, WHICH MADE IT DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,400.
Electrical system, Dec 18, 2019
THE GEAR SHIFT LIGHT ON THE DASH BOARD STAYS ON AND IT'S MAKING MY CAR GO DEAD. I HAVE TO KEEP GETTING A JUMP EVERYDAY. IT IN PARK NO KEY IN THE IGNITION AND DOORS LOCKED.ITS MAKING A LOUD NOISE
Steering, Dec 18, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHILE DRIVING. ALSO, THE ELECTRIC POWER STEERING WARNING INDICATOR ILLUMINATED AND "SEE DEALER IMMEDIATELY" WAS DISPLAYED. THE CONTACT CALLED AN UNKNOWN DEALER TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) EVEN THOUGH THE FAILURE WAS IDENTICAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.
Steering, Dec 16, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FAILED WITHOUT WARNING AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE OVER A CURB TO AVOID A CRASH. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SENSOR FAILED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER PROVIDED CASE NUMBER: 25174216. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Steering, Dec 15, 2019
STARTED VEHICLE AND WENT TO PULL AWAY FROM CURB AND THERE WAS NO POWER STEERING AND THEN NOTICED STEERING LIGHT WAS ON IN THE DASH LIGHTS. VEHICLE WAS SHUT OFF UNTIL THE NEXT DAY, WENT TO ASSESS PROBLEM AND WHEN VEHICLE WAS STARTED THE LIGHT WAS OFF AND POWER STEERING WAS BACK WORKING PROPERLY.
Steering, Dec 10, 2019
FORD ISSUED RECALL 15S18 FOR THE POWER STEERING ASSIST SYSTEMS THAT SHUT DOWN. IN NOVEMBER I TOOK MY CAR INTO THE LOCAL FORD DEALERSHIP FOR A DIFFERENT RECALL ON AN AIRBAG. I WAS INFORMED OF THE ABOVE RECALL AND STATED AT THE TIME I DIDN'T FIND IT NECESSARY, MY CAR HAD HIGH MILEAGE AND HAD NEVER HAD ANY ISSUES. I WAS INFORMED THAT THEY HAD TO PERFORM THE RECALL DUE TO SAFETY CONCERNS. TWO DAYS LATER I TOOK THE CAR ON A TRIP, AT THAT TIME THE POWER STEERING ASSIST FAILED ON THE INTERSTATE. I LEFT THE CAR AT MY MOTHERS HOUSE AND CAME BACK WITH MY TRUCK AND TRAILER AND TOWED IT THE 900 MILES HOME. I CONTACTED FORD AND WAS TOLD OF AN EXTENSION TO THE RECALL THAT WAS ISSUED BY FORD WHEN THE COMPUTE UPDATE CAUSES ISSUES OR FAILS. I HAD MY VEHICLE TAKEN TO THE DEALERSHIP THAT PERFORMED THE POWER STEERING ASSIST RECALL TO START WITH AND WAS INFORMED THAT DUE TO MY MILEAGE MY CAR WASN'T COVERED UNDER THE RECALL OR EXTENSION, EVEN THOUGH I DIDN'T HAVE ANY ISSUES BEFORE THEY PERFORMED THE RECALL. THE CAR IS CURRENTLY AT MIKE RAISOR FORD IN LAFAYETTE INDIANA AND THE DEALERSHIP NOT FORD WILL COVER THE REPAIRS UNDER THE RECALL OR EXTENSION. APPARENTLY THE DANGEROUS RECALL IS ONLY DANGEROUS UNDER 150,000 MILES. AFTER MUCH REASEAECH I HAVE FOUND THE EXTENSION TO THIS RECALL WAS ISSUED BECAUSE ON HALF THE VEHICLES THE UPDATE WAS PERFORMED ON THE POWER STEERING ASSIST FAILED AFTER IT WAS DONE. FORD WITHER NEEDS TO PUT AN UNLIMITED MILEAGE/LIMITATION ON THE EXTENSION TO THE RECALL OR CAP THE RECALL AT THE SAME MILEAGE AS THE EXTENSION. BY SETTING TWO DIFFERENT STANDARDS THEY ARE PUTTING THEIR CUSTOMERS AT EXTENDED RISK FOR DANGEROUS DRIVING OR EXTREMELY COSTLY REPAIRS DUE TO THE ISSUE WITH THE REPAIR WORK DONE UNDER RECALL 15S18. THE ATTACHED DOCUMENT SHOWS THE ORIGINAL RECALL ALONG WITH SUPPLEMENT 15N01
Parking brake, Power train, Service brakes, Dec 10, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE VEHICLE WAS TAKEN TO HAVE THE OIL CHANGED, THE MECHANIC HEARD A WINDING SOUND COMING FROM THE TRANSMISSION. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED AND EXHIBITED A JERKING SENSATION BEFORE ACCELERATING. WESTFIELD FORD (LOCATED AT 6200 S LA GRANGE RD, COUNTRYSIDE, IL 60525, 708-354-8600) HEARD THE WINDING NOISE UNDER THE HOOD AND DIAGNOSED THAT THERE WAS A DEFAULT WITH THE PARKING BRAKE AND ROTORS. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT IT WOULD NOT BE COVERED UNDER WARRANTY BECAUSE IT WAS EXPIRED. THE MANUFACTURER PROVIDED CASE NUMBER: CAS25108633. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Power train, Visibility/wiper, Dec 4, 2019
WHEN TURNING ON THE WINDSHIELD WIPERS TO LOW SETTING, THEY INITIATE AT FULL SPEED WITH SMALL BREAKS IN BETWEEN GOING TO THE CORRECT SET WIPER SPEED. HAVE TO TURN OFF COMPLETELY SEVERAL TIMES IN ORDER FOR THE CORRECT SETTING TO REGISTER FINALLY. AUTOMATIC TRANSMISSION HAS HARD SLIPPING SHIFTING GOING FROM 1ST TO 2ND GEAR WHEN ACCELERATING FROM A STOPPED POSITION, VERY SIMILAR TO THE FORD FOCUS POWERSHIFT TRANSMISSION RECALL
Steering, Dec 3, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL SEIZED FOR APPROXIMATELY TWO MINUTES AND THE POWER ASSIST FAULT WARNING INDICATOR ILLUMINATED. TUTTLE-CLICK FORD LINCOLN (43 AUTO CENTER DR, SUITE A, IRVINE, CA 92618, (949) 472-5200) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000(STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE NEEDED TO BE TAKEN BACK TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 74,400.
Steering, Dec 3, 2019
WHILE DRIVING DOWN THE HIGHWAY SUDDENLY THE VEHICLE LOST ALL POWER STEERING RESULTING IN ME TO PULL OVER.
Steering, Electronic stability control (ESC), Dec 2, 2019
MY CARS POWER STEERING HAS COMPLETELY CEASED UP. I BOUGHT IT USED JUST OVER A YEAR AGO IN JULY 2018. THE LIGHT HAS COME ON FOR SERVICE ALONG WITH THE TRACTION CONTROL LIGHT. MY CAR HAS ROUGHLY 170,000 MILES, MAYBE A LITTLE LESS. IN LOOKING UP THIS ISSUE, THERE IS A DISTURBING AMT OF PEOPLE WITH THE EXACT ISSUE WHO HAVE ACTUALLY HAD ACCIDENTS BECAUSE OF THIS. LUCKILY I HAVE NOT BUT MY CAR IS NOW WORTHLESS AS THERE IS NO WAY I'LL BE ABLE TO AFFORD THE REPAIRS YET I STILL HAVE TO PAY FOR THE LOAN. MY CAR WAS IN MOTION WHEN THIS HAPPENED HOWEVER MY BOYFRIEND WAS DRIVING ON THE HIGHWAY, ROUGHLY AT 70MPH, AND WAS ABLE TO CONTINUE DRIVING. I DONT HAVE THE MUSCLE TO DO THIS, NOR AM I TAKING THE RISK. I ALSO KNOW MY VIN IS NOT COVERED UNDER THE RECALL BUT FORD SHOULD KNOW BY NOW THAT THERE IS OBVIOUSLY SOMETHING GOING ON WITH OTHER CARS NOT COVERED BY THE RECALL. THIS PROBLEM NEEDS TO BE RESOLVED! SOMEONE IS GOING TO GET KILLED IF THEY HAVENT ALREADY. IT'S NOT RIGHT TO JUST IGNORE THIS ISSUE. SOMETHING NEEDS TO BE DONE.
Steering, Nov 29, 2019
THE ELECTRIC STEERING FAILED AS DESCRIBED IN A RECALL FOR OTHER 2012 FORD FUSIONS, BUT NOT MY OWN.
Steering, Nov 26, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH ON THE HIGHWAY, THE POWER STEERING SUDDENLY FAILED. THE CONTACT EXITED THE HIGHWAY AND PARKED AT A NEARBY FUEL STATION. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE POWER STEERING CONTINUED TO FAIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS THE SAME AS THE ONE LISTED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Steering, Nov 25, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT A MODERATE RATE OF SPEED, THE POWER STEERING SEIZED AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 156,000.
Steering, Nov 22, 2019
NOVEMBER 18, 2019 APPROXIMATELY 6:30 P.M. CENTRAL TIME I WAS DRIVING MY 2012 FORD FUSION WHICH I HAVE OWNED LESS THAN A MONTH, ON A DARK, CITY STREET AT APPROXIMATELY 20 MILES AN HOUR WHILE LOOKING FOR A BUSINESS. SUDDENLY, THE ELECTRIC ASSIST STEERING WENT OUT AND THE CAR BECAME DIFFICULT TO STEER. A WARNING LIGHT WAS LILLUMINATED ON THE DASHBOARD ADVISING OF ELECTRIC POWER STEERING FAULT. AS I WAS SHUTTLING CHILDREN FROM AN AFTER SCHOOL EVENT HOME, I DID NOT HAVE TIME TO STOP THE CAR AND READ THE OWNER'S MANUAL FOR THE FAULT LIGHT. I PROCEEDED HOME USING MANUAL STEERING. ONCE AT HOME, I READ THE OWNER'S MANUAL AND SHUT DOWN THE CAR AND RESTARTED AND THE FAULT CLEARED. RESEARCH SHOWED THAT THERE WERE SAFETY RECALLS ISSUED FOR THE STEERING 15 S18 AND 15 N01. I TOOK THE VEHICLE INTO BOB ALLEN FORD DEALERSHIP IN OVERLAND PARK, KANSAS WHERE THEY DIAGNOSED POWER STEERING RACK FAILURE. THEY ADVISED APPROXIMATELY $1,500 CHARGE TO SERVICE. I INQUIRED REGARDING THE SAFETY AND CUSTOMER SERVICE RECALLS AND WAS TOLD THE VEHICLE WAS NOT COVERED DUE TO MILEAGE. I CONTACTED FORD CUSTOMER SERVICE AND WAS ALSO REJECTED FOR ANY ASSISTANCE. I ASKED THE SERVICE MANAGER AT BOB ALLEN FORD IF HE WOULD SPLIT THE COST WITH ME, WHICH HE REFUSED. IT WOULD APPEAR TO ME THAT IF THIS IS A KNOWN DEFECTIVE PART/SAFETY ISSUE, IT SHOULD BE COVERED REGARDLESS OF MILEAGE OF THE FORD CAR.
Steering, Nov 21, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE BACKING OUT OF THE PARKING LOT, THE STEERING LOST POWER AND THE POWER STEERING DEFAULT INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO CLASSIC FORD SALES (919-934-6500, LOCATED AT 1698 E BOOKER DAIRY RD, SMITHFIELD, NC 27577) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE TECHNICIAN STATED THAT THERE WAS NO FAILURE CODE. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED BACK TO THE SAME DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
Steering, Nov 20, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE SPEED BEGAN TO DECREASE AND THE POWER STEERING SUDDENLY SEIZED. IN ADDITION, THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE POWER STEERING SYSTEM'S ELECTRICAL DEFAULT AND POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Nov 18, 2019
POWER STEERING FAILED. VEHICLE DISPLAY SERVICE POWER STEERING NOW AND SERVICE ADVANCE TRACK. MANUAL STEERING EFFORT REQUIRED IS EXTRODINARY VEHICLE WAS PREVIOUSLY REPAIRED IN 2018 AS PART OF RECALL 15V340000 VEHICLE IS CURRENTLY AT FORD DEALERSHIP FOR DIAGNOSIS AND HOPEFULLY REPLACEMENT OF THE SAME PARTS THAT WERE PREVIOUSLY RECALLED. I'M ALERTING NHTSA SO THAT YOU ARE AWARE A PREVIOUSLY REPAIRED VEHICLE UNDER THE RECALL CAMPAIGN HAS EXPERIENCED THE SAME ISSUE WITHIN ONE YEAR OF REPAIR.
Service brakes, Nov 18, 2019
ABS WARNING LIGHT AND LOW BRAKE FLUID LIGHT ON. THE LINES AND MASTER CYLINDER WERE REPLACED AND THE BRAKES ARE IN WORSE CONDITION. LOOSE AND POOR RESPONSE WHEN MOVING AND NEEDING TO STOP.
Steering, Nov 15, 2019
DRIVING 60MPH ON THE FREEWAY AND INFORMATION CENTER MESSAGED POPPED UP SAYING "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING". STEERING BECAME VERY TIGHT AND WHEN TRYING TO ADJUST IN THE LANE, THE CAR WOULD REACT ERRATICALLY AND AGGRESSIVELY, MAKING IT EXTREMELY HARD TO MAINTAIN THE LANE. CAR WOULD "JUMP" OVER ABOUT A FOOT WHEN TRYING TO CORRECT THE STEERING WHEEL TO MAINTAIN THE LANE. SLOWED DOWN AND GOT OFF THE FREEWAY TO WHICH ANOTHER MESSAGE POPPED UP SAYING "SERVICE POWER STEERING NOW". NO POWER STEERING AT ALL, ALMOST IMPOSSIBLE TO DRIVE OVER 25 MPH WITHOUT RISK OR CRASHING DUE TO STEERING BEING EXTREMELY TIGHT AND RESISTIVE TO MAINTAINING THE LANE. LIMPED THE CAR HOME ABOUT 5 MILES, AND SCHEDULED AN APPOINTMENT AT A LOCAL FORD DEALERSHIP. TALKED TO AN OLDER GENTLEMEN OVER THE PHONE AND SAID THAT THIS HAPPENS ALL THE TIME AND THAT A COMPUTER REFRESH/UPDATE IS ALL THAT IS NEEDED. SCHEDULED APPOINTMENT AS SUCH. CAR WAS SERVICED AND POWER STEERING WAS WORKING JUST FINE FOR A 5 DAYS BEFORE THE "SERVICE POWER STEERING" AND "SERVICE ADVANCETRAC" LIGHT CAME ON, AND THE "SERVICE POWER STEERING NOW" CODE FOLLOWED WITHIN 5 MINUTES OF FIRST CODE. I UNDERSTAND THAT THERE WAS A PREVIOUS RECALL FOR THIS EXACT SAME ISSUE ON THE 2010-2012 FORD FUSIONS, BUT THIS FUSION WAS MANUFACTURED JUST OUTSIDE THE WINDOW IN MAY OF 2012. I BELIEVE THAT THIS ISSUE NEEDS TO BE COVERED UNDER THAT RECALL BECAUSE ITS THE SAME REOCCURRING ISSUES ON THIS YEAR OF FUSIONS.
Power train, Nov 14, 2019
A SHIFTER CABLE THAT DETACHES FROM THE TRANSMISSION IS NOT ALLOWING THE GEAR STATE TO GO INTO PARK. HOWEVER THE GEARSHIFT POSITION SHOWS IT IN PARK.
Steering, Nov 11, 2019
I WAS DRIVING ON A STREET LEAVING A RESTAURANT AND WENT ARE A RIGHT TURN AND A DISPLAY MESSAGE POP UP POWER STEERING ASSIST DEFAULT. AND MY STEERING WHEEL LOCKED ON ME
Steering, Nov 9, 2019
WHILE IN MOTION LESS THAN 40 MPH, THE VEHICLE LOST POWER STEERING AND BECAME STIFF AND VERY HARD TO TURN THE STEERING WHEEL IN EITHER DIRECTION. DECIDED TO PARK THE VEHICLE IN A PARKING LOT AND HAVE THE VEHICLE TOWED TO THE DEALERSHIP. THIS HAS BEEN RECALLED PREVIOUSLY IN WHICH THE DEALERSHIP REPLACED THE PART WITH A REMANUFACTURED PART. HOWEVER, IN THE FIRST RECALL/REPAIR THE VEHICLE DID NOT HAVE ANY CAUSE OF CONCERN OTHER THAN TO ADDRESS THE NATIONAL RECALL. NOW, THE VEHICLE IS NOT DRIVABLE AND THE DEALERSHIP DOES NOT WANT TO REPLACE THE DEFECTED PART. INSTEAD THEY WANT TO CHARGE $1,915 FOR A FAULTY REMANUFACTURED PART THAT HAS GONE OUT AND COULD HAVE CAUSED SEVERE HARM AND DAMAGE TO PERSONS IN AND AROUND THE VEHICLE. HTTPS://WWW.NHTSA.GOV/VEHICLE/2012/FORD/FUSION/4%252520DR/FWD#RECALLS REVIEWING THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, THERE ARE OVER 10+ COMPLAINTS FILED WITHIN THE PAST 3 WEEKS FOR FAULTY STEERING. THIS IS AN OBVIOUS GRAVE CONCERN AS THERE IS SEVERE RISK IN LOSING CONTROL OF THE VEHICLE DUE TO POORLY DESIGNED STEERING.
Steering, Nov 8, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE OPERATING THE VEHICLE, THE CONTACT STATED THAT EXTRA STRENGTH WAS NEEDED TO TURN THE STEERING WHEEL LEFT OR RIGHT AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FORD & LINCOLN OF SMITHTOWN (440 EAST JERICHO TURNPIKE, ST JAMES, NY 11780, (631) 265-2340) WHERE THE CONTACT WAS INFORMED THAT THE STEERING WHEEL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 100,000.