2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Aug 23, 2018
KNOWN ISSUE, SAFETY RECALL FOR SUDDEN LOSS OF POWER STEERING 15S18, 14S06 AND SUPPLEMENT AND15N01 EXTENDED. FORD MOTOR COMPANY WILL ONLY REPAIR THE SAFETY ISSUE IF CERTAIN INTERNAL FAULT CODES ARE PRESENT INDICATING THAT CERTAIN COMPONENTS ARE DEFECTIVE, UNFORTUNATELY THERE ARE MORE COMPONENTS THAT FAIL CAUSING POWER STEERING LOSS, 2 CODES THAT PRESENTED THAT RESULTED IN POWER STEERING LOSS ARE C1277 AND C1963 BUT THESE ARE NOT COVERED BY THE SAFETY RECALL ACCORDING TO FORD. THE ISSUE IS SAFETY AND ALL COMPONENTS THAT CAUSE THE SUDDEN LOSS OF POWER STEERING NEED TO BE COVERED UNDER THE SAFETY RECALL AND REPAIRED AT NO CHARGE TO THE CONSUMER. I BELIEVE THAT FORD IS SKIRTING THEIR RESPONSIBILITY TO REPAIR THE THE DEFECTIVE AUTOS USING THE INTERNAL FAULT CODES AS AN EXCUSE. IT DOESN'T MATTER WHAT CODE IS PRESENT WHEN POWER STEERING FAILS AS THE CODES ARE NOT THE SAFETY ISSUE. THE STEERING GEAR IN THIS FUSION WAS REPLACED 8/2017. THE POWER STEERING FAILED AGAIN AND WAS TOWED TO FORD IN 3/2018, AND THE SOFTWARE WAS UPDATED AT OWNERS EXPENSE AND ONCE AGAIN THE POWER STEERING FAILED AND WAS TOWED TO FORD IN 3/2018 AND ACCORDING TO FORD THE STEERING GEAR WAS REPLACED YET AGAIN AT THE OWNERS EXPENSE, THEN THE NEXT DAY FAILED ONCE MORE AND THE TOWED ONCE MORE TO FORD. FORD CLAIMING THAT THE FIRST GEAR REPLACEMENT CLOSED OUT THE RECALL. THAT IS 4 POWER STEERING FAILURES IN THE SAME CAR. FORD REFUSES TO TAKE RESPONSIBILITY FOR THE DEFECTIVE COMPONENTS AND HAS INSTEAD SHIFTED TO COST TO THE OWNERS. THERE ARE HUNDREDS OF CONSUMERS THAT HAVE FACED THIS ISSUE.THE SAFETY RECALL IS NOT HAVING THE DESIRED EFFECT OF REPAIRING THE ISSUE AND NOW FORD IS PLAYING A WAITING GAME AS THE VEHICLES ARE REACHING THE 150 THOUSAND MILE THRESHOLD WHERE BY FORD WILL REFUSE TO REPAIR THE PROBLEM. THERE ARE ABOUT 500 THOUSAND OF THESE DEFECTIVE CARS ON THE ROAD TODAY AND WE ARE NO SAFER.
Steering, Aug 21, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 50 MPH, THE VEHICLE LOST THE ABILITY TO STEER AND THE POWER STEERING FAILURE WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE NEEDED TO BE DRIVEN IN MANUAL MODE AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO WOODHOUSE FORD (3633 N 72ND ST, OMAHA, NE 68134, (402) 574-2759) WHERE IT WAS DIAGNOSED THAT THERE WAS A STEERING GEAR FAILURE, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Structure, Aug 17, 2018
TODAY AFTER PARKING AND TURNING OFF MY CAR, I COULD HEAR THE AUTOMATIC LOCKS DISENGAGE BUT MY DRIVER'S SIDE DOOR COULD NOT BE OPENED FROM THE INSIDE. I TRIED TO MANUALLY UNLOCK IT AND IT DOESN'T MOVE, I TRIED USING THE KEY FOB TO LOCK OR UNLOCK THE DOOR AND I TRIED THE AUTOMATIC LOCK BUTTON ON THE DOOR. I HAD TO RESTART MY CAR, ROLL DOWN THE WINDOW TO OPEN IT FROM THE OUTSIDE TO FINALLY GET OUT.
Steering, Aug 16, 2018
WHILE IN STATIONARY, THE STEERING WHEEL LOCKED UP AND I COULD NOT TURN THE VEHICLE. A MESSAGE APPEARED ON THE DASHBOARD SAYING "SERVICE POWER STEERING NOW." I HAD IT TOWED TO A MECHANIC AND CONFIRMED THAT THERE IS A PROBLEM WITH THE ELECTRONIC POWER ASSIST AND MUST BE REPLACED. HOWEVER, THE STEERING CAME BACK TO NORMAL AFTER A DAY. I FOUND OUT ON FORD'S WEBSITE THAT THERE IS A RECALL (15N01) ISSUED ON THE CAR AND THAT I SHOULD CONTACT A FORD DEALERSHIP TO DIAGNOSE AND SERVICE THE PROBLEM. BUT, THE MECHANICS AT FORD'S DEALERSHIP SAID THAT THEY WERE NOT ABLE TO DUPLICATE THE ISSUE AND THEREFORE, COULD NOT FIX IT UNLESS IT HAPPENS AGAIN.
Exterior lighting, Aug 14, 2018
I WAS DRIVING FROM WORK TO HOME YESTERDAY AND WHEN I TURNED MY RIGHT SIGNAL LIGHTS ON IT IS FLICKERING VERY FAST THAN NORMAL. I WAITED UNTIL I GOT HOME AND TRY TO SEE IF MY TAIL LIGHTS IS WORKING, COME TO FIND OUT IT IS ONLY FLICKERING FAST IN MY DASHBOARD BUT THE TAIL LIGHTS IN MY RIGHT SIDE IS DEAD. WE THEN REMOVE THE TAIL LIGHTS AND FOUND ANOTHER BIG PROBLEM. MY TAIL LIGHTS IS BURNED AROUND THE BASE AND THE OTHER BULB IS BLACK. ALSO, WHEN WE PULL THE BULB A LOT OF STUFF CAME OFF FROM THE BASE LIKE TINY BEADS??. BOTH TAIL LIGHTS IS BURNED DOWN ALTHOUGH THE OTHER LIGHT STILL WORKING. I NOW HAVE CONCERNED WHY THE BULB IS BURNING WITHOUT ANY WARNING WHATSOEVER. I READ ONLINE TO SEE IF THERE IS ANY OTHER CASES COME TO FIND OUT THERE AREN'T MANY. I ENCOURAGE EVERYONE WHO OWNS FORD VEHICLE TO CHECK YOUR LIGHTS OFTEN AND FILE A COMPLAINT LIKE I DID TODAY. WE DECIDED TO SWITCH EACH LIGHT TO SEE IF IT IS DOING THE SAME THING. WHEN I TURN MY SIGNAL ON THE RIGHT SIDE IS WORKING AND THE LEFT SIDE NOW IS NOT WORKING AND IN MY DASH BOARD LEFT SIDE IS FLICKERING REALLY FAST. I THINK ALL CONSUMER NEEDS TO KNOW REGARDING THIS ISSUE AND HOPING THAT THE DEALER WILL NOT CHARGE $56 DOLLARS JUST TO CHECK THE TAIL LIGHTS. THE BAD PART ABOUT MY SITUATION I LIVE ABOUT 25 MINUTES FROM MY JOB AND I PASS PLENTY OF TRAFFIC LIGHT ON MY WAY. I DID NOT REALIZED THAT MY TAIL LIGHTS IS NOT WORKING DURING THE TIME THAT I WAS DRIVING. IT IS VERY DANGEROUS BECAUSE TURNING WITHOUT SIGNAL LIGHT ON IT MAY CAUSE THE OTHER VEHICLE TO HIT YOU IF THEY ARE NOT PAYING ATTENTION. TO ALL FORD OWNER PLEASE CHECK YOUR LIGHTS OFTEN AND FILE A COMPLAINT TO HELP OUT OTHER CUSTOMER MADE AWARE ABOUT THE CONCERN BEFORE THEY BECOME BIG PROBLEM.
Latches/locks/linkages, Aug 14, 2018
2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO BEING UNABLE TO UNLOCK DOORS WHILE INSIDE THE VEHICLE. *LD THE CONSUMER STATED THE DOORS COULD ONLY BE UNLOCKED FROM THE OUTSIDE HANDLES. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS
Electrical system, Seats, Aug 10, 2018
SEAT: HEATING ELEMENT IN LEATHER SEAT WENT BAD. TEMP WAS GREATER THAN 150 DEGREES. AIR CONDITIONING: BLOWER MOTOR FAN CONTROL WENT OUT 2 TIMES WITHIN 600 MILES (82,100 AND 82,600)
Steering, Suspension, Power train, Aug 9, 2018
FRONT LEFT TRANSMISSION SEAL LEAKING, AXLE SHAFT LOOSE AND DAMAGED, WHEEL INCREASINGLY WOBBLY WITH SPEED. DIRECTLY AND NEGATIVELY AFFECTS BRAKE ROTORS AND PADS AS WELL AS WHEEL KNUCKLE STABILITY AND SHOCK ABSORBER WEAR. CAR IS DANGEROUS TO DRIVE AS STEERING CONTROL HAS DECREASED DRAMATICALLY. THE RUBBER SEAL AROUND THE TRANSAXLE ON THE LEFT (DRIVER SIDE) FRONT WHEEL AXLE HAS BEEN SLICED OPEN FROM THE INSIDE BY METAL SHAVINGS PRODUCED BY THE BAD PRODUCTION OF THE PARTS INCLUDED IN THE AXLE SHAFT ASSEMBLY, CAUSING ABNORMAL WEAR/SHAVING OF THE SHAFT. THE JOINT HAS BEEN COMPLETELY DAMAGED AND IS NOW IN TURN CAUSING DAMAGE TO THE UPPER AND LOWER BALL JOINTS, SHOCK ABSORBER, WHEEL KNUCKLE, STEERING ARM, BRAKE ROTORS, BREAK PADS, THE WHEEL HUB, WHEEL BEARING, TIRE ETC. IT LITERALLY EFECTS THE ENTIRE DRIVER SIDE FRONT SUSPENSION, DRIVETRAIN, AND STEERING COMPONENTS, CONTINUOUSLY DEGRADING THEIR STATE WITH TIME AND MAKING THEM MORE DANGEROUS TO USE/MORE DANGEROUS TO DRIVE THE CAR. NO HISTORY OF ANY DAMAGE HAS BEEN RECORDED ON THIS VEHICLE ON THAT SIDE AND THIS HAS BEEN A FACTORY DEFECT FROM THE BEGINNING, JUST POORLY AND VERY SLOWLY ADDRESSED. BECAUSE IF FORD'S UNTIMELY RESPONSE TO THIS ISSUE, MOST OWNERS ARE FORCED TO DEAL WITH THE ISSUES IN VEHICLES EFFECTED BY THIS FORD FACTORY DEFECT OUT OF THEIR OWN POCKET, WHICH IS UNFAIR.
Steering, Aug 8, 2018
THE "RACK AND STEERING GEAR IS BROKEN" WHICH IS THE SAME THING AS A RECALL FOR THIS CAR, BUT APPARENTLY DOESN'T APPLY TO MY VIN NUMBER AND THEREFORE IS NOT COVERED. I TOOK IT TO A NON FORD REPAIR CENTER AND THEY CONFIRMED THAT IS WAS THE SAME ISSUE AS STATED IN THE RECALL FOR OTHER 2012 FORD FUSIONS, BUT I HAVE TO PAY ALMOST 2,000 TO GET IT FIXED ON MY OWN. I SPENT 107 DOLLARS GETTING IT LOOKED AT FIRST BY THE OTHER PARTY SINCE MY VEHICLE WAS NOT GIVEN THE RECALL AND I WASN'T INFORMED OF THE ISSUE BEFORE IT HAPPENED AND THEN STILL HAD TO PAY FOR FORD TO FIX IT.
Steering, Air bags, Aug 7, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BILLY HOWELL FORD LINCOLN (1805 ATLANTA HWY, CUMMING, GA 30040, (770) 887-2311) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 17V024000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: CAS15441933. THE APPROXIMATE FAILURE MILEAGE WAS 122,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING).
Steering, Aug 7, 2018
POWER STEERING IS NOT WORKING AT STARTUP SOMETIMES. GET A MESSAGE ON THE DASHBOARD ABOUT "ELECTRONIC STEERING ASSIST FAULT". RESTARTING THE ENGINE SOLVES THE ISSUE. WHY IS THIS CAR NOT UNDER THE RECALL? IT FITS THE DESCRIPTION OF THE RECALL FOR THIS MAKE MODEL AND YEAR. IT DOES NOT HAVE THE V6 ENGINE.
Steering, Aug 6, 2018
KNOCKING SOUND AND LOOSENESS IN STEERING WHEEL. MY MECHANIC SAYS IT IS THE RACK AND PINION. FORD GARAGE SAYS IT IS NOT COVERED BY RECALL UNLESS IT HAS WARNING SOUND. KNOCKING HAPPENS WHENEVER I AM DRIVING IT.
Air bags, Aug 3, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BURNS FORD, 2001 CHARLOTTE HWY, LANCASTER, SC 29720, (888) 884-7519) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR *TR
Steering, Aug 2, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 65 MPH, THE POWER STEERING MALFUNCTIONED AND THE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO FIND A FAILURE CODE. THE DEALER (KRIEGER FORD, INC, 1800 MORSE RD, COLUMBUS, OH 43229, (614) 888-3320) WAS CONTACTED AND STATED THAT THERE WAS NO RECALL FOR THE POWER STEERING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER CONFIRMED THE DEALER'S INFORMATION AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 136,351.
Air bags, Aug 2, 2018, crash
ON MAY 23, 2017 VEHICLE HYDROPLANED AND WENT DOWN AN EMBANKMENT. THE DRIVERS SIDE AIRBAG DID NOT DEPLOY. IT WAS ON A CITY STREET. SUFFERED NUMBER 2 FRACTURE OF NECK
Air bags, Jul 31, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. REDLAND FORD INC. (1121 WEST COLTON AVE, REDLANDS, CALIFORNIA 92374) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Electrical system, Air bags, Jul 30, 2018
STEERING WHEEL LOCKED DOWN IN MY FRONT YARD, RIGHT FRONT LIGHT WENT OUT I WAS TOLD IT WAS A ELECTRICAL PROBLEM AND NOW IT IS THE PASSENGER AIRBAG NOW I AM AFRAID TO DRIVE THE CAR LONG DISTANCE
Steering, Jul 30, 2018
THE CAR HAD BEEN PARKED FOR 2 DAYS. I WENT TO TURN THE CAR ON, AND IT WAS IMMEDIATELY CLEAR THAT THE POWER STEERING WASN'T WORKING, AND 'SERVICE ADVANCETRAC' 'SERVICE POWER STEERING NOW' NOTIFICATIONS ARE ON. THIS CAR HAD BEEN RECALLED ALREADY FOR THIS ISSUE, AND CLEARLY WHATEVER THEY DID, DID NOT ACTUALLY FIX THE PROBLEM. HOWEVER, SUNRISE FORD REPAIR TOLD ME THE RECALL WAS NO LONGER ON MY CAR, AND THAT IT A RECALL REPAIR COULD ONLY BE GIVEN IF IT WAS 'UNDER A YEAR AGO', AND 'UNDER 12000' MILES AGO. WHILE I LOOK FOR THE RECEIPT, I DO BELIEVE THIS IS THE CASE BUT IF IT ISN'T, WHY WOULD THIS MATTER IF IT WAS A FAULTY REPAIR DONE IN FREDERICTON, CANADA? AND WAS GOING TO BREAK 1 MILE OVER 12,000 AND A DAY OVER A YEAR, ESSENTIALLY. I WAS 50 MILES AWAY FROM HOME WHEN THIS HAPPENED TO ME, WITH NO CELL PHONE RECEPTION, HAD TO DRIVE OUT OF A CANYON, THEN ONTO HIGHWAYS, WITH ABSOLUTELY NO POWER STEERING AND A VERY DIFFICULT TIME DRIVING THE CAR. AND FORD TOLD ME SINCE THERE WAS NO RECALL ON THE CAR (?) THAT IT WOULD COST 135$ TO EVEN INSPECT THE GOOD! THIS WAS ANTHONY, AT SUNRISE FORD IN NORTH HOLLYWOOD.
Electrical system, Jul 27, 2018
TAKATA RECALL I DRIVE 6 MILES TO WORK WHEN I GET HOME THE KEY IS SO HOT I CAN HARDLY TOUCH IT. THE KEY HOLE IS JUST AS HOT ?? JUST PURCHASED THIS CAR FROM KEY SCALES FORD ON 7/14/2018.
Air bags, Jul 26, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CRESCENT FORD TRUCK SALES INC., 6121 JEFFERSON HWY, ELMWOOD, LA 70123, (800)-575-8785) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Other or unspecified, Engine, Jul 25, 2018
DURING SUMMER MONTHS WITH AIR CONDITIONING RUNNING, THE CABIN OF THE CAR FILLS WITH HEAVY EXHAUST FUMES WHETHER THE AIR IS RECIRCULATED OR OUTSIDE AIR. DAILY COMMUTE IS LESS THAN 10 MINUTES AND TRAFFIC IS LIGHT. I KEEP MY WINDOWS CLOSED WHEN AIR CONDITIONING IS ON. I HAVEN'T NOTICED THIS PROBLEM IN THE WINTER. I AM WORRIED ABOUT BEING EXPOSED TO DANGEROUS CARBON MONOXIDE LEVELS IN THE CAR. THIS OCCURS EVERY TIME THE CAR IS DRIVEN BOTH ON THE FREEWAY AND SURFACE STREETS.
Wheels, Jul 25, 2018
WHEN I WENT TO ROY O'BRIEN FORD TO GET MY OIL CHANGED I REQUESTED "THE WORKS" WHICH INCLUDES TIRE ROTATION. I WAS ADVISED THAT THEY COULD NOT ROTATE THE TIRES UNLESS I REPLACED THE LUG NUTS. DUE TO A PROBLEM WITH THE LUG NUTS SWELLING, THEY WOLD NOT BE ABLE TO PUT THE LUG NUTS BACK ON. IF THIS IS TRUE I BELIEVE THIS POSES A SAFETY ISSUE IF A HAVE A FLAT WHILE DRIVING. ACCORDING TO ONLINE INFO , THIS PROBLEM IS KNOWN TO FORD.
Other or unspecified, Jul 25, 2018
POWER STEERING ASSIST FAULT. STARTED CAR STEERING WHEEL WOULD NOT MOVE THEN POWER STEERING ASSIST FAULT CAME ON THE CAR
Air bags, Jul 24, 2018, crash
SUBJECT VEHICLE WAS STOPPED ON A CITY STREET TO MAKE A TURN ANOTHER VEHICLE TRAVELING AT LEAST 35 MPH STRUCK SUBJECT VEHICLE IN REAR. SUBJECT VEHICLE REAR BUMPER AND TRUCK AREA CRUSHED IN ABOUT 18 INCHES. NONE OF THE AIR BAGS IN SUBJECT VEHICLE DEPLOYED. SUBJECT VEHICLE WAS REPAIRED. ONE YEAR LATER SUBJECT VEHICLE WAS TRAVELING SOUTHBOUND AT ABOUT 25 MPH ON SECONDARY HIGHWAY. ANOTHER VEHICLE TRAVELING NORTHBOUND AT ABOUT 25 MPH TURNED LEFT INTO SUBJECT VEHICLE. SUBJECT VEHICLE WAS STRUCK ON FRONT DRIVERS SIDE CONSISTING OF HEADLIGHT AREA AND QUARTER PANEL AREA IN FRONT OF LEFT FRONT TIRE. NONE OF THE AIRBAGS IN SUBJECT VEHICLE DEPLOYED. ALL AIRBAGS IN OTHER VEHICLE DEPLOYED.
Electronic stability control (ESC), Fuel/propulsion system, Jul 23, 2018
UPON ACCELERATING FROM A ROLLING STOP, THE CAR WILL SPUTTER AND STALL OUT INFREQUENTLY. THE BATTERY AND ALTENATOR HAVE BEEN TESTED AT DIFFERENT PLACES AND ALL HAVE PASSED THE TESTS.