2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Tires, Jul 23, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION EQUIPPED WITH KUMHO ECSTA 711 TIRES, SIZE: 225/50/R17 (NA). WHILE THE CONTACT WAS REFLATING THE TIRES WITH AIR, HE NOTICED THAT THE TREAD STARTED TO SEPARATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE FACILITY WHERE THE TIRES WERE REPLACED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 15433. THE VEHICLE FAILURE MILEAGE, VIN, AND DOT NUMBER WERE UNAVAILABLE. THE TIRE FAILURE MILEAGE WAS 20,000.
Power train, Jul 23, 2018
LUNGING, NOT GOING INTO GEAR, SHUTTERING, NOT ABLE TO CONTROL SPEED ON ANY TYPE OF HIGHWAY. CAN'T DRIVE IT SAFELY TO GET IT TO THE FORD SERVICE DEPT. CAR IS IN CHARLOTTE, NC. CONTACTED CAPITAL FORD ON N TRYON ST AND HUNTERSVILLE FORD ON STATESVILLE RD. BOTH DEALERS LOOK AT IT FOR 4 OR 5 DAYS AND WE HAVE TO BRING IT TO THEM. IT'S NOT SAFE TO DRIVE.
Air bags, Jul 22, 2018
I RECEIVED A RECALL NOTICE REGARDING THE PASSENGER AIRBAG AND THAT I WAS ELIGIBLE FOR A RENTAL CAR UNTIL FORD HAS MY PART. UNFORTUNATELY FORD SAN LEANDRO RENTS FROM ENTERPRISE RENTAL CAR AND I CAN NOT RENT FROM THERE. WHEN I TOLD THE SERVICE MANAGER THE DEAL HE WAS VERY RUDE AND STATED HE WAS SORRY HE COULD NOT DO ANYTHING FOR ME AND HE HAD NO LOANER FORD CARS AT HIS LOCATION. I ASKED HIM WAS I JUST SUPPOSED TO DRIVE MY CAR THAT IS DANGEROUS HE TOLD ME YES BECAUSE IT WAS MY FAULT THAT I COULD NOT RENT FROM THAT RENTAL COMPANY. I STARTED THAT JOURNEY AT 9 AM AND BY 2 PM I CALLED ALL FORD STORES IN THE BAY AREA CALIFORNIA AND NO ONE HAD FORD LENDER CARS. AT HILLTOP FORD IN RICHMOND, CA AFTER FEELING SO DEFEATED I CALLED THEM AND THEY STATED I WILL BE ABLE TO RENT FROM HERTZ AS WELL. WELL I CALLED ALL HERTZ RENTAL CAR LOTS AND THEY DO NOT CARRY A LOT OF FORD CARS AND NO ONE HAD ANY CARS ON THEIR LOT. THIS ALL HAPPENED IN MAY 2018 IT IS NOW JULY 2018 AND I HAVE NO RENTAL, THE AIRBAG IS NOT FIXED AND I'M STILL DRIVING THE CAR THAT STATES IF A ACCIDENT OCCURS THE AIRBAG WILL EXPLODE. I HAVE NO OTHER MEANS OF TRANSPORTATION AND I HAVE TO WORK AND MY GRANDMOTHER HAS CANCER WHICH I HAVE TO TAKE HER TO ALL HER APPOINTMENTS WHICH SHE IS SITTING IN THE PASSENGER SEAT. I'M AFRAID EVERY TIME I'M IN THE CAR OR MY GRANDMOTHER IS BUT WHAT AM I TO DO? NO ONE IS HELPING AND THERE ARE NO AVAILABLE CARS FOR ME. I PAY $371 EVERY MONTH FOR A CAR THAT IS DANGEROUS TO DRIVE AND NO ONE TO HELP WITH THIS. I EVEN CALLED FORD COMPANY AND ONE OPERATOR STATED COULD I JUST DRIVE THE CAR SAFELY. IS THIS HOW FORD HANDLES CUSTOMER'S? IT'S NOT MY DOING THAT THE AIRBAG IS NOT EFFECTIVE AND ITS NOT YOUR FAULT ABOUT ME NOT RENTING THE CAR BUT AT LEAST FIX MY CAR OR I SHOULD BE ABLE TO TRADE IT IN
Electrical system, Vehicle speed control, Electronic stability control (ESC), Jul 20, 2018, crash
MY CAR TAKES ABOUT 2 MINS TO START. THE GAS ACCELERATION GOES FROM NORMAL TO SLOW WHEN I'M DRIVING. I GO INTO REVERSE AND MY CAR STALLS AND JERKS REALLY HARD. WHEN I'M AT A STOPLIGHT OR A STOP SIGN MY CAR WILL ACT LIKE IT'S LOSING POWER AND THE WHOLE CAR SHAKES. THE LIGHTS ON THE DASH COME ON THEN DISAPPEAR DAYS LATER WITH NEW LIGHTS ON SUCH AS CHECK ENGINE DOORS OPEN ECT. THERE ARE TIMES I WILL BE DRIVING AND MY CAR WILL SLOW DOWN ON ITS OWN LIKE I HIT MY BREAKS. WHEN I WAS BACKING UP GOING IN REVERSE THE CAR JERKED AND I HIT SOMEONE HOWEVER IT WAS IN A PARKING LOT. THERE WAS NO DAMAGE TO THE OTHER VEHICLE. WHEN I PUT THE CAR BACK IN DRIVE AFTER I HAD IT IN REVERSE FROM BACKING UP I BACKED UP AGAIN THERE HAS TO BE SOMETHING WRONG WITHIN THE CAR ITSELF. I'M WORRIED ABOUT MY SAFETY AS WELL AS OTHERS. THE MALFUNCTIONING OF THE CAR HAS BEEN GOING ON SINCE ABOUT A MONTH AFTER I GOT IT AND IT'S BEEN ALMOST 2 MONTHS SINCE IT'S BEENIN MY POSSESSION.
Structure, Jul 19, 2018
DRIVER SIDE DOOR WILL NOT OPEN FROM THE INSIDE OR THE OUTSIDE. I FEAR THAT IF IN A COLLISION, I COULD NOT ESCAPE. I SEE THERE WAS A RECALL ON THE 2013- 2015. I FEEL THAT FORD SHOULD CORRECT THIS DEFICIENCY ON MY VEHICLE. THIS IS WHEN VEHICLE IS STATION AND MOVING. THIS HAPPENED IN MARCH AND I THOUGHT THE LOCKS MAY HAVE BEEN FROZEN, AND NOW IT IS HAPPENING AGAIN
Air bags, Jul 19, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (JOE MYERS FORD, 16634 NORTHWEST FWY, HOUSTON, TX 77040, 713-766-3600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Suspension, Jul 19, 2018
STARTING AT 36,000- 120,000 MILES THE CONTROL ARMS WEAR PREMATURELY. GIVEN THE DESIGN OF THE LINKAGE SYSTEM THIS CAUSES THE STEERING TO BIND IN A FASHION THAT CAUSES THE DRIVER TO HAVE TO OVER STEER TO GET THE POWER STEERING TO OVERCOME THE BOUND LINKAGES AND MOMENTARY LOSS OF CONTROL
Steering, Jul 18, 2018
DRIVING ON A CITY STREET, POWER STEERING SUDDENLY DISENGAGED. MESSAGE ON DASH SAID 'SERVICE POWER STEERING NOW.' I WAS ABLE TO MANUALLY STEER SAFELY HOME. CONTACTED FORD CUSTOMER SERVICE AND WAS TOLD THAT THE SAFETY RECALL ONLY APPLIES TO CARS WITH LESS THAN 150K MILES. SINCE THE PREVIOUS OWNER HAD DRIVEN MORE THAN THAT, THE CAR IS SUDDENLY SAFE!? HOW CAN A SAFETY RECALL EXPIRE? FORD WANTS $2000 TO REPAIR A DESIGN DEFECT.
Steering, Jul 16, 2018
YESTERDAY ON JULY 15, 2018 THE POWER STEERING ON MY CAR WENT OUT WHILE I WAS DRIVING TO THE STORE. IT FLASHES ON THE DASH TO SERVICE POWER STEERING NOW. I'VE SEE. ONLINE THAT THEIR WAS A RECALL BEFORE IN 2015 ON MY CAR FOR THE POWER STEERING BUT WHEN I WENT TO FORD THEY SAID THERE WAS NO RECALL. IT IS COMPLETELY UNSAFE TO BE DRIVING AND ALL SUDDEN THE STEERING WHEEL IS TIGHT AND HARD TO TURN!
Other or unspecified, Jul 16, 2018
HI MY DOOR HADLES ON MY 2012 FORD FUSION ARE LOOSE AND STICKING OUT CAN NOT LOCK DOORS MANUELY OR WITH KEY. CALLED FORD NOT ON RECALL,BUT 2013 AND 2014 ARE. THIS IS A FORD DEFECT AND I THINK THEY SHOULD HAVE TO RECALL THIS.I NOW HAVE TO PAY FOR THEIR DEFECTED PROBLYM NOT RIGHT TY
Steering, Jul 16, 2018
WHILE DRIVING MY POWER STEERING FAILED, THEN PROCEEDED TO LOCK UP ONCE I PULLED THE CAR OVER. COULD NOT MOVE THE STEERING WHEEL AT ALL, HAD TO GET THE CAR TOWED.
Power train, Fuel/propulsion system, Jul 16, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. CAPITAL FORD (4900 CAPITAL BLVD, RALEIGH, NC) WAS CALLED AND INFORMED THE CONTACT OF CUSTOMER SATISFACTION PROGRAM NUMBER: 16B38 (POWERTRAIN CONTROL MODULE REPROGRAMMING AND CANISTER PURGE VALVE INSPECTION). THE CONTACT WAS INFORMED THAT THE VIN WAS NOT APPLICABLE TO THE PROGRAM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT NHTSA WAS RESPONSIBLE FOR RECALLS BEING ISSUED. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 94,015.
Air bags, Jul 13, 2018
TAKATA RECALL SINCE AT LEAST 2016, FORD MOTOR COMPANY HAS NOTIFIED ME ABOUT THE TAKATA AIRBAG RECALL. I HAVE CONTACTED MY LOCAL DEALER AND THE NUMBERS FOR FORD CORPORATE ON SEVERAL OCCASIONS AND HAVE BEEN INFORMED THE PARTS ARE STILL NOT IN. I HAVE A SON WITH SPECIAL NEEDS, AND AM IN CHARGE OF ALL TRANSPORTATION FOR HIM AND HIS STAFF. I DO NOT FEEL COMFORTABLE DRIVING WITH SOMEONE IN THE PASSENGER SEAT, AND THUS, THE LACK OF THIS PART HAS SEVERELY NEGATIVELY IMPACTED MY SON'S QUALITY OF LIFE AND INCONVENIENCED SCHEDULING TREMENDOUSLY. I LOVE MY CAR COMPLETELY, BUT SOMETHING NEEDS TO BE DONE ABOUT THIS RECALLED PART.
Air bags, Jul 12, 2018
FORD COMPANY SENT OUT A RECALL STATUS NHTSA RECALL NUMBER 17V024, PASSENGER AIRBAG INFLATOR REPLACEMENT ON JANUARY 10, 2017. IT IS NOW JULY 11, 2018 AND I HAVE NOT BEEN ABLE TO HAVE MY CAR SERVICE DUE TO NO PARTS. IHAVE BEEN CALLING EVERY WEEK AND I AM TOLD THAT THE REPLACEMENT PARTS HAVE NOT BEEN SENT BY FORD, CALL THE HEAD QUARTERS. I JUST WANT MY CHILDREN AND PASSENGERS TO BE SAFE IN MY CAR.
Service brakes, Jul 3, 2018
AT THE APPROACH OF A STOP AT ABOUT 20 MPH OR LESS, WHEN DEPRESSING THE BRAKE PEDAL TO STOP THE BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR FOR NO REASON AND CAR WILL NOT STOP AND AT TIMES PUTTING ME AND ANY PASSENGERS IN GREAT DANGER. THIS HAS HAPPENED MANY TIMES, MOST OFTEN WHEN PULLING OUT OF THE GARAGE BUT MOST RECENTLY HAS OCCURRED AT 3 DIFFERENT INTERSECTIONS AND 2 TIMES ALMOST T/BONED IN THE MIDDLE OF A BUSY INTERSECTION. AT WHAT POINT DOES IT TAKE FOR ME TO OR MY ONLY DAUGHTER TO DIE BECAUSE FORD WON'T STEP UP TO THE PLATE AND ADMIT THEY HAVE AN ISSUE WITH THE BREAKING SYSTEM ON THESE CARS? I HAVE HAD IT TO THE FORD SHOP AND I HAVE ALSO A CASE # RECORDED TO FORD. IT IS TIME FOR FORD TO TAKE ACTION AND RECALL THIS TYPE OF CAR BEFORE THERE IS AN UNNECESSARY DEATH RELATED TO THEIR NEGLIGENCE.
Air bags, Jul 3, 2018
I RECEIVED MY FIRST RECALL FOR THIS TAKATA AIRBAG RECALL BACK IN MARCH 2017, MEANWHILE THE RECALL WAS ACTUALLY FIRST PUT OUT IN JANUARY 2017. I WAS NOT OFFERED ANY REMEDY FOR THIS SITUATION UNTIL JUNE 2018 WHEN I WAS OFFERED A RENTAL CAR UNTIL PARTS ARE AVAILABLE. THE SOLUTION OFFERED BY FORD IN THE INTERIM WAS TO NOT DRIVE THE VEHICLE AND HAVE THE LARGEST PERSON SIT AS FAR BACK AS POSSIBLE IF THE CAR WAS TO BE USED IN THE PASSENGER SEAT. CURRENTLY, I AM STILL WAITING FOR REPLACEMENT PARTS AND MY CAR IS SITTING, AS I AM REQUIRED BY FORD TO NO LONGER DRIVE IT, BUILDING UP RUST AND OTHER PROBLEMS. TRULY UNACCEPTABLE THAT FORD HAS NOT BEEN HELD RESPONSIBLE FOR THE DANGER THEY HAVE PUT ALL OF THEIR CUSTOMERS IN. A DISGRACE!
Steering, Jun 26, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE EPS FAILED WITHIN TWO MONTHS OF BEING REPAIRED PER AN UNKNOWN MANUFACTURER RECALL. THE CONTACT STATED THAT THE EPS WARNING INDICATOR FLASHED, BUT THEN REMAINED ILLUMINATED AND THE STEERING WHEEL SEIZED. THE DEALER (LANCE CUNNINGHAM FORD, 4101 EAST CLINTON HIGHWAY, KNOXVILLE, TN 37912, 865-687-2100) REFUSED TO PROVIDE A PERMANENT REMEDY. THE CONTACT INFORMED THE DEALER AND THE MANUFACTURER THAT THE RECALL REMEDY FAILED TO PROVIDE A SOLUTION AND THE VEHICLE WOULD NEED TO BE DIAGNOSED AND REPAIRED. THE CONTACT ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A 12,000 MILE WARRANTY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Jun 25, 2018
THE ELECTRICAL STEERING HAS GONE OUT IN MY CAR. I CALLED FORD AND THEY REFUSE TO DO ANYTHING ABOUT THIS. I FIND THIS UNACCEPTABLE SINCE THEY CURRENTLY HAVE RE ALL'S ON 2012 FORD FUSIONS FOR THIS EXACT ISSUE. MY LIFE AND MY DAUGHTERS COULD BE IN DANGER BEHIND THEM NOT TAKING RESPONSIBILITY AND FIXING THIS JUST BECAUSE IT'S NOT ON THAT PARTICULAR VIN #
Service brakes, Jun 25, 2018
I HAVE HAD SEVERAL BRAKE FAILURES WHERE THE PEDAL WENT NEARLY TO THE FLOOR BEFORE THE BRAKES ENGAGED. THIS HAS ALWAYS OCCURRED AFTER A SUDDEN STOP, OR WHEN BRAKING IN A TURN. THIS TIME IT HAPPENED WHILE TRYING TO AVOID AND OBJECT THAT FLEW OFF THE BACK OF A TRUCK. AFTER PREVIOUS EVENTS I WAS ABLE TO BRING THE PEDAL BACK TO NORMAL BY PUMPING IT HARD A FEW TIMES, THIS TIME IT DIDN'T WORK. I DID SOME RESEARCH AND DISCOVERED THAT THIS WAS A COMMON, AND VERY DANGEROUS, OCCURRENCE. BEING AN ENGINEER, I DECIDED TO LOOK INTO IT FURTHER. WHAT I FOUND WAS THAT A COMPONENT IN THE ABS CONTROL, A DUMP VALVE, WAS FAILING TO CLOSE AFTER AN ABS EVENT. THIS IN ITSELF IS VERY DANGEROUS, BUT THE FACT THAT THE SYSTEM DOESN'T SEND OR RECORD AN ERROR IS INEXCUSABLE. MY RESEARCH HAS LED ME TO CONCLUDE THAT THIS IS A DESIGN FLAW IN THE CONTROL UNIT. THE FACT THAT IT DOESN'T POP AN ERROR IS VERY SUSPICIOUS. FORD HAS KNOWN ABOUT THIS FLAW FOR A LONG TIME, AND IT AFFECTS ALL MODEL YEARS FROM 2005-2012. I ALSO FOUND OUT THAT THE PROBLEM WAS BEING INVESTIGATE (BY YOU I ASSUME), BUT ONLY INCLUDES MODEL YEARS FROM 2005-2010. IT DOES IN FACT INVOLVE ALL OF THE FIRST GENERATION FUSIONS. IN INVESTIGATING FURTHER, I DISCOVERED THAT FORD ENGINEERS NOT ONLY KNEW ABOUT THE PROBLEM. THEY DISCOVERED WHAT WAS CAUSING IT. IT SEEMS THERE IS AN INCOMPATIBILITY OF SOME OF THE INTERNAL (WETTED) COMPONENTS AND THE BRAKE FLUID. A CHEMICAL REACTION OCCURS, OVER TIME, CAUSING THE DEVELOPMENT OF A GEL LIKE MATERIAL THAT CAUSES THE VALVES TO STICK IN THE OPEN POSITION. PEOPLE HAVE BEEN INJURED BECAUSE OF FORDS FAILURE TO ACT, AND THERE WILL BE MORE IN THE FUTURE, THERE ARE A LOT OF THESE CARS STILL ON THE ROAD. FORD SHOULD FIX THE PROBLEM, AND RECALL ALL AFFECTED VEHICLES STILL IN SERVICE.
Steering, Jun 25, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS . THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Air bags, Jun 25, 2018
2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD *JS
Steering, Jun 24, 2018
FORD FUSION SAFETY RECALL 15S18 POWER STEERING ASSIST.I WAS DRIVING DOWN THE HIGHWAY WHEN AN ALERT APPEARED ON THE DASH THAT I NEEDED TO SERVICE THE POWER STEERING IMMEDIATELY/SERVICE "AUTOTRAC" I HAD MY CAR TOWED TO A LOCAL MECHANIC WHO TOLD ME THAT THE REPAIR NEEDED STEMMED FROM A RECALL THAT OCCURRED FOR MY VEHICLE.I CALLED THE DEALERSHIP I PURCHASED MY CAR FROM, SANTA FE FORD ALACHUA FL. I WAS INFORMED BY THEM THAT THERE WAS NOTHING THEY COULD DO TO HELP ME IN THE REPAIR BUT TOLD ME TO REACH OUT TO MY LOCAL FORD DEALERSHIP AS SANTA FE FORD IS 80 MILES AWAY. I THEN HAD MY CAR TOWED FROM THE MECHANIC'S SHOP TO NICK NICHOLAS FORD IN INVERNESS FL. THE SERVICE MANAGER AT NICK NICHOLAS INFORMED ME THAT THERE WAS NO RECALL SHOWING FOR MY VEHICLE AND I SHOULD REACH OUT TO FORD CUSTOMER SERVICE HOTLINE AND FILE A CLAIM WITH THEM. UPON FILING MY CLAIM WITH FORD DIRECTLY, THEY TOLD ME THAT MY VEHICLE HAD BEEN BROUGHT IN TO SATISFY THE POWER STEERING RECALL IN 2015 IN MIAMI, FL AND THERE WAS NO EXTENDED WARRANTY ON THE RECALL. I PROCEEDED TO HAVE NICK NICHOLAS CONDUCT THE REPAIRS. I PAID NICK NICHOLAS $138.57 ON 3/29/18 TO "UPDATE THE SOFTWARE" FOR MY POWER STEERING. I DROVE MY CAR FOR MONTHS AFTER THE SOFTWARE UPDATE. ON 6/7/18 I WAS DRIVING MY CAR TO WORK WHEN THE ALERT APPEARED ON MY DASH SAYING "SERVICE POWER STEERING IMMEDIATELY" AND IT WAS AT THIS POINT I LOST ALL POWER STEERING. I WAS ABLE TO GET MY CAR OFF OF THE HIGHWAY AND INTO MY PLACE OF WORK. I CONTACTED THE SERVICE MANAGER AT NICK NICHOLAS, BRIAN, WHO TOLD ME THIS REPAIR SHOULD BE COVERED UNDER THE RECALL. I TOWED MY CAR BACK TO NICK NICHOLAS, AFTERWARD THEY INFORMED ME MY REPAIR WOULD NOT BE COVERED. FORD CUSTOMER SERVICE OFFERED TO PAY 250$ TOWARD THE COST OF THE REPAIR, THE SERVICE MANAGER BRIAN WOULD COVER APPROXIMATELY 500$ FOR THE REPAIR, LEAVING ME WITH ABOUT $1,100 WORTH OF REPAIRS TO PAY OUT OF POCKET.
Air bags, Jun 20, 2018
TAKATA RECALL: AIR BAG WARNING LIGHT ON; TECHNICIAN SAYS ITS THE PASSENGER AIR BAG. WARNING STAYS ON WHEN DRIVING.
Steering, Jun 20, 2018
I OWN A 2012 FORD FUSION VIN:[XXX]. THE 2012 FUSION HAS A SAFETY RECALL 15S18 DUE TO A KNOWN ISSUE WITH THE POWER STEERING CONTROL MODULE SHORTING OUT AND CAUSING THE POWER STEERING TO FAIL WHILE THE VEHICLE IS IN MOTION. WHILE "MANUAL" STEERING IS STILL POSSIBLE, THE FORCE NEEDED TO EXERT ON THE STEERING WHEEL IS IMMENSE, JUST TO BE ABLE TO CHANGE LANES. WHEN THE POWER STEERING GOES OUT ON A TURN, IT IS NEARLY IMPOSSIBLE TO CONTROL OF THE VEHICLE. THIS IS A SERIOUS AND VERY DANGEROUS KNOWN ISSUE. I HAVE BEEN EXPERIENCING THIS KNOWN ISSUE COVERED UNDER YOUR SAFETY RECALL 15S18 FOR OVER 2 YEARS. I HAVE TAKEN IT TO THE QUALITY AUTO MALL DEALERSHIP SEVERAL TIMES TO HAVE THE SYSTEM LOOKED AT SO THEY COULD FIND THE PROBLEM AND FIT IT UNDER THE TERMS OF THE SAFETY RECALL 15S18. EACH TIME I TOOK IT IN FOR SERVICE, THE DEALERSHIP WAS NOT ABLE TO DUPLICATE THE ISSUE AS IT ONLY HAPPENS INTERMITTENTLY, AND I HAVE NOT BEEN ABLE TO ?MAKE? THE POWER STEERING FAIL ON DEMAND. LAST WEEK, THE POWER STEERING ABRUPTLY FAILED AGAIN. I ONCE AGAIN TOOK THE VEHICLE INTO THE QUALITY AUTO MALL DEALERSHIP . THE VEHICLE NOW HAS EXCEEDED THE 150,000-MILE EXTENDED COVERAGE TO BE INCLUDED IN THE SAFETY RECALL 15S18. MIRACULOUSLY, THIS TIME, THE SERVICE TECHNICIAN WAS ABLE TO DUPLICATE THE ISSUE, AND VERIFY THAT THERE IS INDEED A PROBLEM WITH THE POWER STEERING CONTROL MODULE. NOW, THOUGH, THERE IS NO COVERAGE FOR THE KNOWN ISSUE COVERED BY THE SAFETY RECALL 15S18 DUE TO THE AGE AND MILEAGE OF MY VEHICLE. I CALLED THE FORD CUSTOMER SERVICE NUMBER 800-241-3673 ON 06/07/2018 AND EXPLAINED THE SITUATION, ASKING FOR ASSISTANCE FROM FORD AS THIS KNOWN ISSUE SHOULD HAVE BEEN COVERED UNDER THE SAFETY RECALL 15S18 AND SHOULD HAVE BEEN REPLACED 2 YEARS AGO. A CASE WAS OPENED FOR ME [XXX], AND I WAS TOLD THERE WOULD BE A DECISION IN 2 BUSINESS DAYS. FINAL RESULT=WILL NOT COVER UNDER RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Jun 20, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE POWER STEERING ASSIST INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE CONTACT SPOKE WITH AUTO NATION FORD ST. PETERSBURG (2525 34TH STREET NORTH, ST PETERSBURG, FL 33713, 727-231-1323) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.